Bought our ideal Mazda 3 Turbo from Mazda San Francisco last week at an excellent price and no hassle at all. Dmitri Kravchuk, our Mazda salesman is absolutely excellent at helping us find our Mazda, negotiating a fair price, and explaining all of the extensive safety ADAS features. Brendon Feng is an outstanding finance, business manager that we also worked with at Mazda San Francisco.

Ask for Dimitri, he’s the greatest. He set me up with the best possible car for what I was looking for. Everything was simple and straight forward. At no time did I feel like he was upselling me on anything I didn’t want or need. He went above and beyond to make sure I had everything I needed and knew everything about the car before I drove it off the lot. By far the best experience I’ve ever had buying a car.

Mike was awesome with us, found the car we wanted new Cx-3 in AWD. Within a day the car was ready and we walked away feeling great about our new car and our deal. Yacob also was great in getting us the right info on the finance and finalization side. Would recommend the car and this dealership to any of our friends.

Mazda SF was able to give me one of the best customer services and price out there. Brendan, and his team has given me a easy and fun experiences here as a first time car buyer. I would recommend anyone who is new to this process to come here and check it out. These guy know what they are talking about and are here to help anyone who is truly interested in purchasing a vehicle

Had an excellent experience with Dmitrii and Masoud. They were extremely responsive over email, gave me a great deal on the car (added some extra features for free!), and were very professional and helpful. I 100% recommend this dealership, and especially these representatives. Thank you for everything!

Pleasant, hassle-free buying experience. We got the car we wanted. The process was fair and straightforward. Thank you Mike Les!

I just purchased a CX5 from this dealership and worked with Brandon. What an incredible experience. He was direct with pricing, made the out of state transaction simple, and I couldnt be any happier. Thanks again Brandon. Jeffrey Matson

More than just a pretty showroom...Mike, Brandon,Yacob, Dimitrii... the whole team put me into the CX-30 I wanted.

I havent gone through with my purchase yet but Dmitrii was great in showing me all the options I had. He was super patient as we went on a couple test drives and spoke for another hour or so discussing the inventory

Made rude comments. Did everything in their power to make a cash sale at MSRP difficult. Then the salesmen guilt tripped to give them a 5 star review because their bonus depends on it.

Brandon, Joe, Chris, and Mike were huge help for my recent Mazda3 purchase. Joe helped me on my test drive with courtesy and made sure I was comfortable in and out of the car. Brandon helped me with the actual purchase. Brandon IS the man!! I thought it would take hours to make a deal, but Brandon from the very beginning was transparent with the quote over email, and when I got to the dealership, there was no BS and we made a good deal without having to go through the norm of salesman back and forths. I am super satisfied and happy with Brandon! Next Chris helped me with the financing paperwork. He is very nice and made sure I understood the terms and encouraged me to ask if anything was unclear, and emphasized transparency. Lastly, Mike did a final walk around with me, and made sure everything is completely good to go (from inspecting exterior to explaining infotainment/smart features).Overall, amazing experience with the team at SF Mazda, very happy with it!

Surprisingly pleasant experience buying a great car from these guys. We worked with Jacob on the car sale and and Chris on financing. Jacob was incredibly responsive throughout the process for all our questions and needs. They do not negotiate on price, but I was not able to find a comparable vehicle at any dealership in the Bay Area that matched their list price even after negotiating. Jacob was very knowledgeable on the car itself and convinced me to let the car stop itself at a red light. Fun times. We love this car (changed our life for the shelter-in-place period). I suggest doing your diligence on long-term warranty packages. Chris was pretty backed up the day we completed the transaction, but gave us all the time and attention we required. He was honest and understanding, as my fiancee and I were first-time borrowers. We felt like we were in good hands and still do feel like theres an ongoing relationship that gives us peace of mind. The dealership had also set up a lot of precautions to make the experience clean and safe in addition to being pleasant. Its a good outfit.

I had a great experience with my recent CX 30 purchase working with Mike and Brandon. I was amazed how transparent and helpful they were relative to other dealerships I spoke with. Mike was our salesman and helped us find the exact vehicle we wanted and sent us pricing info in advance. He had the vehicle ready to go when we arrived and walked us through the various options for financing with the pros and cons of each. Brandon helped negotiate and finalize the deal. They provided a good offer upfront and did not add any hidden fees or other surprises which eliminated a lot of the back and forth negotiations. Throughout the whole process they did not pressure us and helped make it a low stress experience.I spoke with a few other dealerships before purchasing the car here. Many of the other dealers were tricky and tried to hide maintenance contracts we didn’t ask for in the monthly payment, provided price quotes for a lower trim model than we wanted, or were very pushy to get us to buy. I was relieved to work with Mike and Brandon and would highly recommend Mazda San Francisco!

Excellent service, great people, really willing to work with you to meet your needs and make a deal. No hidden surprises with add-ons and upselling. Plus the service department are fabulous. Strongly recommend the service plans. Very satisfied repeat customer.

Jacob and the team at Mazda SF made our first car buying experience super easy, and dare I say fun? Yes, we had fun! Jacob communicated with us clearly throughout the whole process via text, email, and phone calls (as required). Mazda SF was able to beat the local competitor prices and customer service! We will definitely be back for our next car when the time is right.

Went to see and test drive a certified preown CX9 last Sunday. As this is my first time buying a car, I had lots a questions and Jacob was very patient and tried his best to answer all my queries. Eventually I bought the car. Thanks

We bought a Mazda CX-5 here today. Jacob and the team were very patient during the whole process from the very beginning when we asked for a quote to the very end after we went to their site and bought the car eventually.The price they offer is very competitive among all Mazda dealerships in the Bay Area that no other dealerships can beat.Their service is also very good. Nice communication all the way, and after we bought the car, Jacob went through everything about the car with us, very detailed explanation.We had a great experience purchasing our new car.

This is great place! I bought my Audi Q7 from this place! The sales manager Masoud Modjtabavi went above and beyond!I’m very happy with the purchase and the process. No hassle, fast, easy and super honest!Finance Manager Chris was amazing too! Definitely referring my friends and family to this dealership!

I went back and forth with Jacob a few times about a pre-owned Mazda CX-5 over a few days both in person and on the phone answering any question I had (it was a lot of questions)He was more than friendly. Helped me make the right decision considering pre-owned, lease, or new car. Was not pushy at all and went out of his way to figure out how to get me a solid loan (had recently quit my job making it hard to prove income) even so far as to consider mailing my dad a form to sign as my co-signer (it was his first time doing a remote co-sign so he was learning the process with me)Chris and Yakob were also great and gave me honest advice from a financing perspective. Pros and cons about different kinds of insurance and warranty (my first time buying a car), not pushing me to choose one option or the other, but simply making sure I made an educated decisionCould not recommend this place more :)

I got my first car (a Mazda6 touring) leased here yesterday and I have to say that the entire process has been nothing but a breeze especially considering the current pandemic.My interactions with Brandon Feng, the sales manager regarding the vehicle, the pricing options available was very professional. Also, given my budget we were able to work out a leasing structure suited to my needs.I live in downtown San Francisco and was able to get the car delivered to my residence. My interactions with Jacob was very pleasing. He was very helpful in getting to explain the different aspects to the car and also patient in answering a lot of questions that I had. Overall, a very good car leasing experience

Last weekend my wife and I purchased a Used Mazda CX-5 from Mazda San Francisco. The whole process was easy! Jacob our sales rep was great, he made the whole process smooth and easy. In fact all the folks we met at the dealer ship were professional, courteous, and helpful. And the vehicle is awesome. Thank you!!

This team provided us with a great car buying experience! Joe Guadagne was friendly, straight forward, and had us laughing through the entire process. Car buying can often times be a headache, but this was great--no sneaky fees or back and forth with negotiating tactics. They show all cards and want to give you the best deal!

Met with Jacob last week after a referral from a friend. Incredibly knowledgeable, helpful, and communicative! Called/texted him a few times before and after the purchase and he was extremely responsive. Was my first time financing a car but I think it went well and can’t recommend him enough!

I purchased a certified pre-owned Mazda 3 from Jacob, and it was a great experience! Arranging for a test drive was simple and fast, the car was really well taken care of, and even though I came with pre-approved financing they got me a lower monthly payment. No high-pressure tactics and very friendly people. Definitely recommend Royal Auto Mazda!

Jacob, Brandon and Mazda team at San Francisco was super helpful. They were nice, answered all our questions and offered a better deal than other Mazda dealers in the bay area. Highly recommend this dealer.

I had a good experience here. I saw a used Mazda 3 I liked online and stopped by to test drive it over the weekend. Jacob was very helpful and made the buying process go quickly and smoothly even though I had made a same-day appointment.

We wanted the CX-5 Signature Trim specifically and at the time of our search, Mazda San Francisco was the only dealership close by that had it in stock. We’re so glad that was the case as Jacob and Chris made for such a pleasant and smooth car buying experience! We got the car we wanted and they made it truly special! Thanks again guys!

Im and my wife Irina had a great experience today at Mazda San Francisco dealership. All team start from David, Masoud, Mike and Brendon were friendly and professional. We met up, made a test drive, and David gave us a deal that we could not refuse.I would definitely consider working with them again and highly recommend to all my friends.

Had a great experience test driving Mazdas and Dimitrii was extremely helpful and accommodating.

I have been shopping around for a car for my daughter. I was just looking around. I was not going to buy the car right away but Brandon Feng found me the right car and he was so successful to get me the deal I wanted that I had to buy the car I was looking for. I must tell you guys if you want to have a great experience while trying to get a nice car Mazda SF have it all.

No customer service. They blocked us in our parking spot so we couldnt back out. No part services, have to travel to 1525 Howard.

Royal Automative is a rare find amongst car dealerships, one that provides an easy and strait-forward car buying experience. Im fairly critical of car dealerships in generally and I come prepared with a large amount of research, but they laid out everything so plainly that it really wasnt necessary. My salesman (Mike) made the entire experience easy and even enjoyable. I highly suggest you ask for him when you go in.This is not a paid add, read through my reviews. I rarely leave good ones, unless services really go above and beyond. I really like my brand new CX-5, my fourth Mazda. I shopped around before coming to Royal Automative, but they were by far the easiest to deal with, not to mention the lowest price. Lastly, and possibly my biggest surprise, was that the paperwork and finance portion was easy and all done electronically. Yakov was very patient with my multitude of questions (thank you) and made the process a breeze.Car was delivered on time and looked beautiful. Thanks Mazda San Francisco!

Ive been happy with the quality of service Ive received with my vehicles scheduled maintenance, but my recent experience with the parts department is having me question the integrity of car dealerships once again. Long story short, if you need to order a new key/fob, dont go any further than buying the parts from them. Theyll tell you theyre the only ones able to program the fob, but this experience has taught me you can get your key cut and fob programmed by a locksmith for less than half the price of what theyre charging (you also dont have to leave your car there for a half day of service). If time is not of the essence, the fob itself is pretty easy to get on the internet as well.

I had a wonderful experience with Jacob. He gave me the best offer, made sure to get some parts replaced when I found scratches on them and was overall the best person I could have possibly tried to do business with.You’re in luck if Jacob is your salesperson!

Jacob and the team at Royal were wonderful and really accommodating. They helped me buy my first car and I am in love with it. I would totally recommend them.

I have been leasing with Mazda for the past 8 years and I love the CX-5. For my last two leases, I have had the pleasure of working with Mike at Mazda San Francisco. The first time I was quite impressed with his professionalism, respect toward me when I knew exactly what I wanted without trying to pressure me into additional services, and his timely manner with securing my new lease deal. Recently, I returned to sign another lease and Mike was very consistent with my original interaction and impression of him 3 years ago. He and his team went above and beyond to make the process stress-free. I highly recommend Mazdas to anyone looking for a new car and even more so, I recommend Mike and his team at Mazda San Francisco to help connect you to your new car.

Just leased a CX5 GTR for my company from Jacob and Brandon. Super responsive, friendly and customer centric. One more very satisfied customer here!

Jacob was great! Excellent service! Found me what I wanted and was very responsive with all my questions.

My experience with Mazda San Francisco was awesome. Brandon Feng was very professional and met my needs. He worked with my schedule, was willing to negotiate, got me a great rate, and now i have my first car and im in love with it. If you want a great buying experience and a nice car. I highly recommend Brandon Feng at Mazda San Francisco. Already spread the word to my friends if they ever wanted to improve their ride.

Joe and Masoud were great, they provided an excellent service and guided me to purchase my first car in San Francisco, they were always available to respond my questions.

I joined TrueCar and got offers for a new 2020 Cx-5 from 3 Bay Area Mazda dealers, but nobody beat Mazda SFs price. So I went down at 11 am to test drive a shiny red loaded GT after talking to Brandon, the Sales Mgr. I ended up driving a sky blue one, which I liked better for the black interior (vs the almost white interior of the red one).Brandon told me to take my time to think about it, without trying to hard sell it to me. I went back later and bought it at 4.30! And thank you too to Chris and Mike - all three made an experience I had been dreading into a very pleasant one!

Great place! Had Joe guadagne for sales and he is great.

I had a great experience here. Jacob in particular was very helpful throughout the process, he was quite knowledgable, answered all of my questions and did his best to facilitate the paperwork.

I just started my car shopping process looking for a new car to lease. After my first two visits to a Honda and Toyota dealership, my experience with them werent as pleasant as I thought it would be. I started to think maybe I shouldnt visit anymore dealerships if they treat me like a tire kicker. Until I visited Mazda San Francisco. I walked in and Brandon Feng immediately greeted me with a smile and friendly attitude. Not like the Honda and Toyota dealership where I was walking around for 10 minutes and have to ask for help. I asked Brandon for some lease information regarding a Mazda3 HB. He first trying to help me narrow down on exactly what I need and not having to get something where it is out of my budget. We came to agree on a Mazda3 HB Preferred Pkg in AWD. What? they offer AWD? I didnt even notice that the Mazda3 HB now comes available in AWD. He then provided lease numbers to me and not only it met my budget but it went way below my budget. I really wanted to do a test drive but I did not have car insurance and I would have to get that to test drive and thats fine. I totally understand why that is. When Im ready and if I decided I want to go with the Mazda3 HB AWD, Brandon Feng and Mazda San Francisco is where I will be getting my car. Thank you Brandon and Mazda San Francisco on making my car shopping experience a hassle free, transparent, and excited one! Will definitely recommend Brandon and his team here at Mazda San Francisco.

Great service and great professionals. Very happy with the car

Great service at this dealership! Masoud was very courteous and professional !

Cant say enough positive things about my experience working with Brandon. I was very upfront with him on the year, make, model, trim, and color I was looking for as well as what offers I had in-hand, and he in-turn was incredibly transparent and fair in putting together a competitive offer.During the buying process, he was incredibly professional but also charismatic and relaxed. When youre thinking zoom-zoom, think Brandon!

This review was supposed to be posted couple months ago. I leased my Mazda from Royal. Mike Les provided the best customer experience I’ve ever had. No pressure. He worked with my time and explained meaningful features of my car to me. I’ve never gotten this kind of service before. I would definitely do business here again. Thanks Mike and Royal.

Came back 3 short years later to upgrade my leased Mazda. The service was even better than my last. Matt Davis was my agent 3 years ago, and was the main reason we returned. The entire process was extremely smooth. Even though I researched my choice before going in, I learned so much there to aid in my decision making. No upselling, no pressure. Will be back in 3 years.

This was by far the best experience Ive had purchasing a car. Matt Davis actually listened to me to make sure that I got what I want, not what he wanted to sell me. It was so refreshing to have a salesperson listen to me, and asking good questions to find what fit my needs, not his agenda. I will definitely be back as long as Matt is there to take care of me. Thanks Matt!

Had a great experience purchasing from Mazda SF. We looked at options from 3-4 dealers, but our interactions with Brandon Feng and Mike Les helped us work through the decision. They were very informative and responsive throughout the process, which made the decision easy in the end. Would highly recommend both them and Mazda SF!

Courteous, patient, and willing to work with me to find a price that fit my needs. Eric Chen was a pleasure to work with and did not pressure me in any way to accept a number that didn’t fit my budget. He and Masoud were willing to come down in price from their original offer and they were able to beat another significant offer from a competitor. Overall a pleasant experience.

Mike and Brandon created a fantastic buying experience. Answered all questions, test drive was set up quickly. Great experience overall.

We love our new 2016 Pilot from Mazda San Francisco! Im not kidding when I say I talked to every dealer in town to buy this car. Tempe was the easiest to work with. Saad listened to exactly what I wanted and delivered! Him and Christian, the business manager made the transaction a pleasant experience. We did have minor issues after the purchase but management responded very quickly and went above and beyond!

Had a pretty good experience here with Victor. He was nice, though a little tough during the negotiation (as can be expected). However, in the end, we came to an agreement and the process from there was pretty simple! Also, since buying, Victor has called me at least twice to make sure everything is running smoothly. Loving my car :).

Bought our used Pilot from Omar in July and took our Civic in today for an oil change. Both the sales department and service department are friendly and helpful. Quick services both times and Im really glad weve switched Honda dealerships to Mazda San Francisco.

EDIT: The dealership response of new phone system is the same canned response theyve been using for years. Check for yourself.New customer here, trying to GIVE this dealership my business and $$. Tried calling THREE times and left my name, VIN and phone # every time. I even spoke to a human the first time I called and she promised someone would call me back. It never happened. Look at the 1 star reviews of this dealership and they all paint a clear picture. Customer service is BAD. Ill find another dealership to give my money to.

Great experience buying a new car here. Gave a VERY competitive price on the model I wanted with minimal fuss and no elaborate haggling games. The price was so competitive that other dealers in the area that promise to beat any written quote couldnt even match it.Aside from the price, they had lots of stock, and all the sales people I worked with (Joe and Mike) were professional, knowledgeable, friendly, and efficient. They took plenty of time to go through any numbers, thoroughly explain differences and features, and generally guide us through the decision and purchase process.Pretty much the perfect car buying experience. Highly recommended!

I bought my very first car in America at Mazda San Francisco from Brandon Feng. Hes very friendly and knowledgable about the Mazda brand. He also got me a better deal than my relative can in LA. Most importantly I did not feel pressured by him like I did from other Mazda dealers. I thought the process was very easy and transparent. I will definitely buy again from Brandon and send him anyone that I know who wants a Mazda to see him. Thanks again Brandon and Mazda SF.

Very friendly and attentive staff! They will work with you to get you the best price possible. Ask for Eric!

Got a deal, very courteous staff, and we were in and out in less than 2hours.

We were in the market for a new, bigger car (CX 5 and the likes). Walked into Mazda without an appointment, Joe was helping us out.Truly exceptional salesman. He answered all out questions, took us on a long test drive, was very understanding of our situation, patient, courteous. Of all the dealerships we stopped into, this was by far the most pleasant experience.I will caveat this by saying we decided to buy another brand vehicle, but after the whole experience we almost regretted not going with the Mazda because of the people and service this dealership provides. Check them out, I dont think you will be disappointed.

Im in the market for a new car and Im not sure what I want. I went to Mazda SF over the weekend thinking just to pick up a Brochure. When I walked in, a gentleman by the name of Michael Yums approached me with a smile and a very professional welcome to me. He never pressure me in buying a car and gave me very useful and educated info to help me with my vehicle research. I felt very comfortable dealing with him. If I decided to go for a Mazda, this is the dealership pool I will buy it from. Thanks Michael and Mazda SF.

I have had some really bad experiences with car dealers in the past and had my guard up going into sf Mazda. I met with Matt Davis and felt instantly at ease. He actually took the time to listen to what I was saying and I never once felt pressured or up sold. Keep up the good work Mazda San Francisco. Amazing car and amazing experience. I couldnt be happier.

My mind was set on buying a Cx3. I discovered upon testing the car that Mazda removed the right armrest. Its a spare part now. My back is so bad that I cannot drive without arm support. The team there, to my biggest surprise, could not come up with a solution to get that part and pretty much preferred losing a sure sale rather than getting the $150 spare armrest. Regrettable and shocking

I cant say enough good things about Brandon Feng and Mazda San Francisco. After being dissatisfied with two different Bay area Mazda dealers, it was a relief to find an honest, attentive and communicative sales person to work with. Brandon found the MX-5 RF I wanted and personally picked it up from another dealer for me. He was an absolute pleasure to work with, and I would highly recommend him to anyone. Finance Manager Steven Louie was also great to work with, and made the tedious process of leasing a car more enjoyable with his wit and conversation. Thank you, Team Mazda SF, for a great experience!!

Great dealership and excellent customer service! Brandon Feng was especially helpful in getting us the CX-5 we wanted at the price we were very pleased with. He was professional yet friendly, and that can be said for most of the staff there, including their service department. Thanks again Mazda SF! You’ve got yourself a very happy customer.

I was greeted and helped by Matt, a young service writer, who was extremely helpful throughout the entire process. He is knowledgable and was able to answer all of my questions. He made me feel like a priority. I will be bringing my car back to Royal for any service needs in the future!

Manufacturer had a recall and explicitly said that there is complementary loaner vehicle service. So I made the appointment with explicit request of a loaner vehicle. Yet this dealership says its only available to cars under warranty and first come first serve. Whats the point of the appointment and if you dont honor manufacturers promise, how are you even a dealership for the manufacturer?

My question: “can you provide an estimated cost for running a 2000 Mazda drive cycle to reset an EGR valve that currently reads Not Ready”The response “we can’t provide info until you come in for a $250 dollar diagnostic, then subsequent charges for whatever repair”So basically $250 for any quote or technical conversation.I’ll be trying elsewhere.

Brandon Feng was great.. The car I was looking at didnt have pictures yet.. He went out of his way to take some.. Helped coordinate the pick up so i could drive it home from SFO... Highly recommend him and the dealershipCar was waxed an super clean when I picked it up

Seamless experience purchasing my 2019 CX5 from Brandon Feng. He was very informative, upfront, and had my best interest in mind. Ill definitely be looking for him again when the new Mazda 3 comes out later this year.

DO NOT buy a car here. The Finance member looked a friend of mine in the eyes and told him the best APR he could offer was 4.5%. Meanwhile, they had a National Mazda 0% APR that was available. Would not honor it the next day when questioned. Gives Mazda a bad name for sure....be careful.

Worked with Joe Guadagne to purchase a cx-5. From start to finish, they were knowledgeable and work d with me on my budget and timeline. Was deciding between this or a Subaru and I feel like I made the right choice!

I recently visited the Mazda dealership on Vaness in San Francisco, where I met a Mr Matt Davis. He was such a pleasure to work with, wasnt pushy like other dealers Ive delt with. He answered all of my questions and he even asked me questions to make sure he knew exactly what I was looking for. I will definitely recommend anyone looking to buy a car to go see Matt at Mazda in San Francisco!

Had a great car buying experience here at Mazda San Francisco! Brandon Feng is a great salesman and will work very hard for you to make sure youre happy with your new car.

We had a great experience with Masoud and Eric at Royal auto. We love our new Mazda CX-5 and thought the customer service was excellent! Very happy with our experience.

We have been ordering Parts for years from here, and they are always great!!!

Tried to deliver a car with a large, clear scratch on front bumper. Sales rep wasnt even apologetic and handled it all terribly. Floor manager had to take over and was better. However have always found their customer service awful.

Brandon was great in helping us out to get a new SUV! Knowledgeable and friendly.

Jacob was very professional and helped me get the car I was looking for.

I had a great experience at Royal Auto Group. I purchased my Mazda CX-5 and from the start I felt welcomed and engaged. My experience was smooth and comfortable. I worked with Eric Chen and he really broke down the buying experience and he genuinely approached my needs with upmost professionalism and sincerity. I also appreciated my interaction with Mosaud, the department manager, and really appreciated his sincerity as well as welcoming me to his dealership. Thank you guys!

I recently visited the Mazda dealership on Vaness in San Francisco, where I met a Mr Matt Davis. He was such a pleasure to work with, wasnt pushy like other dealers Ive delt with. He answered all of my questions and he even asked me questions to make sure he knew exactly what I was looking for. I will definitely recommend anyone looking to buy a car to go see Matt at Mazda in San Francisco!

Purchased my Mazda 6 there, and had a good experience. However, the service department is expensive. They charged $241 for the first 7500 mile service, vs. Mazda in Burlingame which charges only $140 for the same service. I understand city locations are more expensive, but $240 for an oil change and tire rotation for a $20k 4 cylinder is a bit much.

When I brought my car in because my side mirror cracked, I was misquoted the amount by several hundred dollars. When I finally spoke to the person who had originally given me the quote, he denied ever meeting me. When I told them I wanted to take my business elsewhere, the manager offered to do the work for free but I forgot to take down his name. When I came back the following week for the service, you told me you had no record of my complimentary service and told me that nothing is ever done for free. I spend 2 hours speaking with different people to track down who promised this to me and after several hours it was eventually sorted out. You called me 5 hours later, as expected, to pick up my car and had me wait TWO HOURS to finally get it, profusely apologizing the entire time. When I finally drove away, the sideview mirror controls did not work and you told me to come back the following week. When I thought I was finished, after you had broken, and then fixed the mirror controls, I got home and realized there was a piece missing from the interior of the door and I had to wait another week for that piece to come in. I truly dont care how sorry you were ... the service was terrible and I regret buying a Mazda.

Every time I have called here to get something done I feel like Im inconveniencing these folks. This is by far the closest Mazda dealer to me, but Im going to drive 3x as far the opposite direction to a dealer who at least acts like they want my business.

Victor was so rude. When he knew we were not buying that day, he refused to let us test drive. I told him I flew from another state and I want to make a decision between this and Corolla for my daughter to buy after I fly back home. He told me to come back on a week end. Eventually he asked the next door VW sales to test drive with us. The poor guy doesnt know Mazda at all. Stay away from this dealer and Victor. He is terrible! He missed a sale because I bought the car the following week from another dealer.

I bought a new Mazda 3 from Royal motors in October 2018. I had also bought a Mazda 3 from them in 2007 and a Mazda 626 in 1993. I have been very happy with my Mazdas. This time, however, I felt I got extra special attention from Eric Chen and Masoud Modjtabavi. They explained all of the features that I asked about for three different kinds of Mazda. I finally decided on the top-end Grand Touring model. Eric was explaining some of that tech features on the Royal motors lot when a careless employee backed into us and scratched my bumper. That might have turned off many a customer. However I felt Eric and Masoud were so concerned that it changed my opinion. They had the bumper repaired and repainted and I took delivery two days later. Since then they have been very helpful installing my license plates and pairing my garage door opener to the car and answering my many questions. Barring that unfortunate accident on the lot, I have been very happy with the service I’ve been given .

No information stating that they are closed on New Years day. Called (recording says theyre busy with other customers) and looked online (says theyre open on a Monday), but no notification of holiday hours. Drove here only to discover that theyre clearly closed based on dark lights and locked doors. No signage stating holiday hours. Other dealerships are open, so why not just state if youre open or not. Guess Ill buy my car somewhere else today.

Great service! Wes did an excellent job of taking care of us!

Called multiple times for parts, they never answer the phone or return calls. unbelievably terrible customer service

Appointment at 9:15AM- Brandon Feng was so helpful! Thanks for being friendly and being supportive and not pushing me to get anything i didnt want! I had a goal to come in with a mazda3 and came out with it :)!He guide me through everything on the 2018 Mazda3. He carefully explain each detail on the feature and help me through every sing step!Thanks Brandon Feng! We need more people like you around! Making our lives Easier!Wish you the best thanks again!Zoom Zoom!

Great team took care of us and got the deal done!

Great service, very knowledgeable. Victor is a great person since the moment i walk in the door he had a smile, responding to all my questions. Wich i had alot. Im really happy with my new mazda3. Recommend dealer for anyone that wants a new car. Thanks!!!

Wont return phone calls, I call the service center over and over and they just hang up.

The service center performed an update on my 2015 Mazda3 that left the touchscreen useless and worse created a dangerous driving distraction. Even though the issues happened literally the same day that they performed the update (on the way home from the service center actually), they said they didnt know that it wasnt just a coincidence so they refused to take ownership of the issue and instead told me that it would cost $1500 for me to repair. I would never recommend anyone buy a Mazda, but more importantly I would never recommend anyone buy a Mazda here.

No hastle, easy, right price...efficient. Stevie D, Victor, Larry & Joe are a team on a mission.

Worst experience, booked an appointment and there were no one to help.

Wrong address, its 1525 Howard St and they close before 5:30pm. My wipers failed and they couldnt assist me

Would never recommend anyone buy a vehicle here. If you insist on buying a Mazda, but one somewhere else.