Best service of any hardware store ever. My absolute favorite store in all of gaslamp. Wish I could just buy everything here. The staff is so helpful!

I want to work here for sure! There isnt a staff person whose ever to busy to not help. The owner Harry, told me I put a smile on his face but truly he puts a smile on everyones face. Hes the greatest and knowledgeable man. Oh ladies you got a handy dandy home fix it problem, all those guys know their stuff. Its not only a place where you get solutions, you dont feel like youre being hustled because you dont know. All too often Im skeptical Ill be ripped off but here they give me coupons and compliments. Where else can you find that...plus lots of men! 🤷🏽‍♀️😉👅

Nice curb appeal,no handicap blue space,looks like upstairs downstairs,dont especially know? Not well stocked, selection for its size!

Downtown Ace Hardware… Strong Supplies for Strong Men.

Probably the best place to buy your hardware needs friendly staff and is two blocks away from my place.

Very friendly and helpful group. Many items at reasonable prices

To Access an Ace Oracle:Walk to the center of the store.Loudly ask your DIY question.Receive answer from the heavens with corresponding aisle.If ye be blessed a quest master shall appear.Freaking love this place.

Great customer service. Employees blew my mind with resourcefulness and ingenuity without an awkward moment for me.

Not a big store, but they can get whatever the chain is carrying. Small wide selection of what you need for home maintenance mostly. Staff is very professional, courteous and friendly. I think they have curbside pickup, but they will help you out to your car with your purchase if youre parked out front. On street parking. No parking lot.

I live Downtown San Diego and this is our go to place! Excellent customer service! We’ve been going in there since they opened and we are in there at least once every 2 weeks. I love it because I walk in and there’s someone there to help and direct you as to where the items you’re look for are.

I went to the store a little after 5 in the evening today, and the cashier told me to keep my reusable bag by their register according to a “new” store policy. That seemed fair since I’m sure they get plenty of shoplifting.Before I went to pay, I noticed a older white customer at the register with multiple reusable bags. They never said a word to her while she was shopping.Looking at some reviews on this page, it’s apparent that my experience was not unique. Also, this store policy must not be new if someone was complaining about it 10 months ago. I’ve returned with my bags multiple times in the last 10 months, and I’ve not heard one word about this so called policy. I’ve also had store employees watch me while in the store, but I didn’t think much of it until today.If you’re going to enforce a policy, enforce it on everyone! This seemed like classic racial profiling.

Amazing staff. Brian helped me find EXACTLY what I needed and reassured me about the solution! My new sofa slipped on our floor and my husband and I almost spent hundreds on a carpet and instead Brian helped me find furniture grippers for $20. Thanks, Ace!!

Employees are always helpful and have made it easy to find the supplies that I need...

Very kind and extremely knowledgeable staff. Shout out to Brian (Bryan?) for helping me get the right exhaust duct!

Always friendly,Always more than helpful,I mostly go there for whatever I need, butI always get more than I went there for ‼️Great place for impulse shopping ‼️😊

The employees at this Downtown Ace are the most helpful people in the world. I come to this Ace to shop multiple times per week, and whether it is locating a product or advice on how to accomplish something, I always get what I need when I come here. Cant say enough great things about this store or the people who work here. Thank you so much!

Always super helpful. Every employee is very knowledgeable and helps you find what you need quickly and easily. Great store.

Excellent customer service here every visit!!

I love going into this.i grew up in ace hardware store.even work in one. My a tom boy at heart,love to get my hands dirty.akwaysabke to find what Im looking for always. Employees are awesome too

The cashier was very helpful. Excellent customer service by gentleman and lady cashier. Even though they didnt have what I wanted I still bought something off clearance rack. ;)

Having this store right down the street is super handy. The staff are always helpful and super knowledgeable if you ever need them. Otherwise, they have good stock and great staff!!

They have everything you need and there is someone there thats smart enough to explain how to use what you need. They will not let you use the bathroom at this time so make sure you go before you go.

We went in 5 minutes before closing and the employees were so welcoming. Brian helped us figure out our car key trouble with a quick and easy solution. As an Ace Manager myself and being on vacation, I knew I could count on Ace! Brian is they type of employee that holds all the values this company looks for and I was glad to be helped by him.

Brian provided great advice during a phone inquiry about painting tile. He shared information he learned during a recent course. Kudos to Ace Hardware for empowering and educating staff and to Brian for terrific customer service!

I, kept my online order for me. And, They called me to let me know when it arrives. Great 👌 service.

I get all my hardware online now.I live in the Gaslamp area and use my electric skateboard to get pretty much everywhere. Considering that my skateboard costs almost two grand, I always bring it with me into the store. This place is the ONLY store in San Diego that has ever given me gruff about it.They have some kind of sign outside that says you cant bring bikes or scooters in because of covid. My electric board isnt nearly as large as a bike or a scooter. The owner/management must have some kind of grudge against people who like alternative modes of transportation.Needless to say, I dont shop here anymore.

Ace is my one stop shop. If you want or need something Ace has it. The staff is extremely knowledgeable and helpful

The downtown location has the products and services that are important to the surrounding areas and should be used often.

Nice to walk 3 blocks and get what you need for all your projects

Went to the store to pick up some items that I needed to finish some home projects. Was made to feel like I was inconvenience to their day was rushed and when it was all over I had forgotten a couple of items it was really needed. To finish the project that I was working on I feel this the store needs to check their online times so customers will not be inconvenienc ed.

Amazing customer service!

Awesome friendly service! Place has more than I thought

Great service and friendly people there. I highly recommend talking with anyone there although Brian is my go-to guy there. Hes awesome and has a running knowledge of all my projects so his insight is invaluable. Great job Ace!

The employees are very helpful, they will stay with you until you get all the help you need, if you asked a location for some item, they will walk with you and make sure its what you are looking for. It is conveniently located at the gaslamp district down town San Diego, but parking in that area is a hassle, they have wide variety of hardware items, tools, many on sale items, and if you subscribe to their website and download their app, you will get coupons on regular bases,roughly for a 15% to 20% of your last purchase .and if you are looking for something not available at the store, they will check their computer and will order it for you, to be picked up at the store. Or delivered to your location at no extra charge, usually you will receive it, 48 hours later. Their prices a bit higher than Lowes or Home Depot. But the service and the convenience is worth it, especially if you live downtown, and you can walk there.

Searched the entire tri-county area for compressed air cans and only Ace had them. I was searching high and low and everywhere in between for the canned air.

Me and my fiance enjoyed our experience at Ace hardware and we spent too much money we wanted everything in the store

They came through in a crunch for me. Did a demo job a few blocks away and needed plastic wrap to protect some cabinets and appliances. They had what I needed.

Such a nice group of people, they take care of you from the minute you walk in the door. I was picking up an online order and they took good care of me plus there was great parking!

Your one stop shop for the tools ya need with the other guys tools too. Be sure to check out the same sales for each of these items that you are looking for. Youll find a way to leave the type of review that I have as well as my current one. 🤪

A good small hardware store with all the basics needed for household tasks

I loved it...always have what I need, and theres always a member of the staff ready to help u out

Need too get better facemask and shopping carts with wheels

Very convenient for downtown. Bigger than it looks with a good variety of items.

Excellent prices!

Good selection and friendly, helpful staff. I love hardware stores, and this is a good one.

Have many items. Employees VERY helpful...!

Friendly, knowledgeable staff, well-organized products, good variety of essentials, so awesome!

Small store no parking. But they have what you need

Experienced and helpful staff.

Over a decade Ive lived and worked in this neighborhood and happily supported this store since it was the only hardware store downtown. All I wanted to do today was mind my own business and buy some spay adhesive for a work project, but Ryan the manger, and the dismissive girls at the register, decided I couldnt do that without facing a little discrimination first.Suddenly Im a thief who cant be trusted to walk through the store with her own bag and Im instructed to leave it on the floor infront of their wide open doors if I want to shop. The manager claims this is a policy that theyve had since theyve opened but Ive never heard of it and its never been enforced with me, or anyone I know, before. The manager offers me no real explanation and cuts me off to rudely and dismissively tells me to buy my things and have a nice day end of discussion.This policy really sounds like the type to only be enforce at their discretion as in based on their opinion of you when you walk though the door. If youre going to have a policy you need to enforce it equally and constantly. If you only enforce it for certain people at certain times thats called discrimination. I used to think of the people at this store as fair and kind but they proved me wrong today.

Super friendly and knowledgeable team. They have an amazing variety of products that usually saves me from having to face the big box hardware stores. It makes me feel good to support smaller local business es as well.

Had all supplies I needed for travel boxes. Funny items in aisle 26. Hope you win

Great store, very helpful staff.

They have parking!!! In Downtown!!!! Good selection, good service!!!

Never been disappointed finding what I need and the helpful, friendly and knowledgeable staff.

Great store! Knowledgeable staff, this is always my go to hardware store when I am San Diego. Brian with an i provides exceptional customer service. Thanks Ace Hardware for always being there!

Probably the best home store Ive been to. There is always someone in there to help you what you need to find.

Why am I being followed around the store?

Wonderful, very, very helpful staff, well stocked and clean store.

Tim has assisted me with a few things and he has always been knowledgeable and very helpful. Everybody at Ace is great!

Friendly cashiers and there are people willing to help you as soon as you walk in the door. This is very helpful.

This place outshines virtually ALL stores of its kind. Fully staffed with extremely friendly and helpful personnel, there is never a wait for either help and advice or checking out. As an additional benefit, they have free hot coffee for customers.One of the few places I know that actually lives up to its advertising jingle, Ace© is the place ... with the helpful hardware peeps.

Helpful and positive employees. Great job people! Thanks

Theyre great there 🤠So helpful 😷

Cool 😎 place. Courtesy Staff always ready to help.

This place is great. Need help assembling something and getting the right screws, they are your people. Staff is attentive and nice. If it werent for parking...

Staff is very friendly and helpful. I feel very well attended to every time I shop there.

We love the downtown Ace hardware store. They are always very helpful with finding whatever it is that we are looking for.

ACE is the best. I wish every store was like them. The customer service is phenomenal. They address you immediately at the door to see what it is you need and then they make sure someone is in your aisle to assist you from there. Theyre always super helpful, but never pushy. And, super dog friendly. Id rate this place a million stars if I could.

The downtown Ace Hardware doesnt open until 9:00 AM. NINE! And they close at 8:00 PM. Thats three whole hours later and one hour earlier than the Big Box hardware store thats just a few miles away.BUT... its within walking distance of my business, they have just about everything Ive needed, they have subject matter experts who greet you as you enter and escort you to where the item you need is located, and are able to expertly discuss every aspect of installation, application or renovation of that item to your project.Plus theyre just so darned nice! Five earned stars.

COVID-19 Hours as of 6/9/2020Mon - Fri 9:00 am - 6:00 pmSat 9:00 am - 6:00 pmSun 10:00 am - 6:00 pmThe most helpful staff in retail.

Was suprised great people on their staff very helpful n kind thank u 😎

Tim was very helpful and they had everything we needed!! Quick and easy shopping.

Top notch service. They actually know what you are looking for and help you find it, unlike some of the big stores. Prices are a touch higher but youll save time so it all works out.

Very convenient location for me and the staff were very friendly and helpful 5 stars all the way

Ace is meant to be a place that helps you solve your ordinary problems with extraordinary service. This Ace... Goes above and beyond. Friendly staff. Awesome owner. They treat my family like their own and for that - they earn more stars and more loyalty than such a simple review warrants. Thank you to everyone at Downtown town Ace!

Incredibly customer-friendly store. Ive always been greeted/ met by helpful, knowledgeable reps upon entry. Sales offers and coupons add great value too. HIGHLY recommend !

Great Customer service!!

Ace hardware in Hillcrest is much better

I hate going to this store. (Sometimes I have to. For convenience)they ALWAYS follow me around and act like in going to steal something. Also it is EXSPENSIVE!!! I guess because its downtown. Whatever. I hate this place but if I must then fine.

Great friendly staff. Helpful to have a hardware store within walking distance. They have most items u could need for a downtown condo.

Great location, awesome staff. Held the door open just past closing and helped keep get some last minute hardware I needed for a project. Ill definitely be coming back.

These guys are the best! Im painting my office which is no small task and have been to Ace almost every day for the past week. They have been incredibly helpful at every stage of this process. All their recommendations for supplies and paint type have been spot on and Im pretty sure they only hire the nicest people on the planet to work there! Thanks for all the help!

Superb service, and lots of neat stuff. More than just a hardware store. Ask for Billy!!

In and out, located right where we were installing some roller shades.

So great. Great customer service. And a great help from Brian

Got great assistance and found exactly what I needed at a fair price.

Billy - The Paint Guru is extremely helpful when I go in to buy paint (which is a lot). His knowledge and understanding of paint and colors is great and I appreciate his help every time I visit! Thanks Billy!

I weirdly love going to Ace. Im not handy and Im not a DIY kinda person, but Ace can help you out with whatever chore it is you need to do or whatever project youve got going on. The people who work there are like customer service ninjas. They greet you at the door, find out just what you need and tell you just where to go. Then when you get to that aisle, BOOM, theres someone waiting for you there to tell you which is the best product at the best price! You can get your soda stream CO2 refilled there, you can get that random little tool you need to fix that stupid thing in your house thats been broken forever, AND you can bring your dog. This location also has free 30 minute parking right out front (not that youd even need 30 minutes). One million stars.

Knowledgeable employees and very organized store.

Excellent and caring staff very friendly and knowledgeable

First time here today. Not bad. Helpful, friendly staff, but like other Ace stores, its as much gift shop as hardware store. For downtown though, its better than nothing.

Great and friendly service. Really help to find what you need for your projects

Everyone is helpful! I guess thats why their prices are pretty High!

A friendly atmosphere convenient location I bought a buffer wax car soap and a few other items and everything I need it enjoy

The employees address a bit paranoid, I guess I look like. A thug but my money is green and if Im at ace, it means hone depot was closed or yoo far away on that day. A but pricy, usually has what I need..

Great customer service. I came early in the A/M. Manager guided me through my whole search of certain items and also have me suitable replacements if they saw a better item or lacked one.

They all ways ask if you need help and try to help to find the things you need

Very helpful staff in a typical Ace store made this place very useful for me.

Small location and staff are friendly.