Id give Marvin K. Brown Cadillac-GMC 10 Stars if possible. Best Service Dept Ever.BEST Service Staff ever.I was traveling from N. Nevada through San Diego on my way home to Scottsdale, AZ. My GMC Sierra Denali developed a serious oil leak rendering the truck not drivable. This was caused as a result of warranty work done a few days earlier by another GM Dealer.I went to Marvin K. Browns Service Dept at 1:30 PM and explained I was traveling, really needed to be home the next day. DESPITE being slammed and my NOT having an appointment, Service Advisor Eric Valdez and Mechanic Jaun Tapia not only fixed the issue but also coordinated with the GM Dealer who caused the issue so I would have no out of pocket cost, specifically sending pictures and detailed documentation to the other Dealer.I arrived at Marvin K. Brown at 1:30PM with an emergency and was back on the road to Arizona at 6:15PM.This is CUSTOMER/OWNER SERVICE ON A GRAND SCALE.Marvin K. Brown has 2 GREAT ASSETS in Eric Valdez and Jaun Tapia. I own 4 GM Vehicles, these two great employees assured I continue buying GM

My service advisor, Oscar was very thorough with my visit. Being that it was the first time using the dealership since purchasing my car in October, he ensured the vehicle was in good hands. I was contacted immediately with any findings and requested permission to proceed before any type of work was completed. I would highly recommend to anyone to have Oscar as their service advisor if they want the quality of service you expect from the people that take care of your car.

The service manager (Sean Heinen) was very accommodating and assisted me with a couple of issues! He kept me informed of the progress on my vehicle! I am very pleased with the service he provided.

Amazing place and great people! Gary helped me out looking at a Tacoma and took great care of me all the way through!! I definitely recommend going here and ask for Gary! Hes awesome!!

Outstanding service. Chris Elliot provided excellent customer service

They gave my Buick an excellent and much-needed maintenance service at 50,000 miles. They provided me a ride home and back, as I had no other form of transportation. When I picked up my car, they had cleaned it, and it looked beautiful.

Luis our service center advisor took such great care of me and my family, was an amazing communicator and I really felt like he was putting himself in our shoes the whole time and treated us how he would expect to be treated.

I had an amazing experience a month or so ago with Oscar who went above and beyond to help me with the service on our car. He made sure the parts we needed were under warranty, he was super transparent, and he communicated everything with us. He even went out of his way to secure us a courtesy car since the service was going to take a few days. Couldnt recommend Oscar more!

Kevin was great! The mechanic did a great job. The person who brought the car out to the pick up area was not so great. He obviously didn’t enjoy his job and was not a good representative for MKB.

My service representative, Corky, was efficient, professional and very respectful. My maintenance was completed in the time he promised..I was dismayed, however, that most of the Buick folks were not wearing masks. When I inquired as to why not, they responded that they were vaccinated. This new Delta strain of the Corona virus is very potent and for those of us who may have immune-compromised family members at home and the fact this this is a service organization, I would ask that GM/Buick rethink their policy.

Jarod and Matt are an asset to your company. Happy to have worked with them. They went above and beyond.

Mark and Randy were both amazing and great to work with. I have have bought four or five cars with you and this was by far the easiest transaction I have gone through. Both were there to help even after hours…

What a great experience with Oscar at Marvin K Brown GMC-Buick in San Diego. He was very professional, friendly and helpful throughout my time at the dealership. He went out of his way to make sure that I knew when my vehicle would be ready to go so that I wasnt charged additional car rental fees from the Hertz counter and performed a complete inspection of my car without charging me a dime. As Im new to San Diego (CA in general actually), I will be taking my vehicle to Oscar and the Marvin K Brown dealer for all future services. Thanks for making my first experience with a car dealer in California an excellent experience.

I went into Marvin K Brown last week to look at a new truck. Mark Swatman helped me out by showing me what he had on the lot. I saw a few things that I liked. I spent the next 2 days shopping other brands and car lots. I went back to see Mark because was far more knowledgeable then anybody else I spoke with. I wound up purchasing a new 1500 Denali truck and love it !!! Thank you Mark Swatman for all your hard work to make this happen ...

Went in to buy a new car, no one greeting the customers, one of the managers did me a favor when she spoke with me, they didn’t have any new Yukon‘s to show, dealership is literally empty at normal operating hours. Is it one of those days or are they always like this? Definitely not going back.

Visited here in August 2021. Buying a car during this time was definitely a nerve racking experience going into it.. Cars are in short supply, prices are relatively high, and as a customer you just want to make sure you are treated fairly, pay a fair price, and are taken care of.. We came in to look at a preowned vehicle, and met Mark Swatman who helped us out.Mark was very kind, factual, and patient in helping us find the right fit for our family needs. There was no pressure at all and we ended up picking a vehicle we did not expect we would get because Mark gave us the information and support to make the right decision for our family.Additionally, Marks follow up after our visit was excellent. When we indicated that we intended to purchase a specific vehicle Mark was very clear and communicative and fought on our behalf to secure the vehicle. We were able to do most of the prep work while at home and work, and Mark made it so very easy to just show up, sign papers and close the deal, even while juggling our 3 small kids we brought with us.Mark also took very good care of my wife during the transfer process, as this was her first new car, and the one she truly wanted, and he spent quality time with her to make sure she understood the features and was fully set up to go on with life in her new vehicle.Highly recommend Mark Swatman, and Marvin K Brown.We are very extremely happy with our 2021 Yukon XL, Thank you Mark, and Thank you Marvin K Brown !

I was late to my appt, but they were still able to accommodate me. Mr. Knepper is great! He provided all the vital information and is very personable. :-)

Mark Swatman and Jake Monnier have showed me respect and have made me feel like a valued client. I will only buy from them

Great team with a great selection of new and used vehicles.They were patient and helpful.Fair with our trade in so we didnt have to go anywhere else to complete the entire deal.

Joseph David was great sales person enjoyed buying our car from him

This is my fifth Yukon XL from MKB. My Service Manager is all the difference in the world. Jared Jonsson is professional, prompt, courteous, knowledgeable, and attentive to details. Jared is a great asset to Marvin K. Brown.Thank you!-Joseph Santo-Domingo

We bought a brand new 2021 GMC Sierra SLT 2WD. The brand new truck came with a rear suspension problem that GM doesnt want to admit too. Any bump you go on it makes a loud noise. My biggest issue is that when I take it to the dealership they claim that there is no noise. Why would they keep the truck in the shop for over a week and then claim that there is NO PROBLEM ?????And when we ask the service advisor to allow the technician to go on a test drive with us they refused, so if they are so confident about there diagnostic why are they so afraid?? A friend of mine bought the same truck and has the same issue and they are trying to work with him. We took it to a suspension shop for a second opinion and we were told there is a rear differential issue. They claim the car is under warranty but the dealership wont help!!! This issue needs to be escalated to management and I DO NOT RECOMMEND ANYONE TO BUY FROM THIS DEALERSHIP!! They only like to sell you cars and make money but refuse to help you! We are very upset.

Greg White in service is the best and I met the parts manager Arron Davis he was very polite and answered several questions that I had.

Amazing staff and service. A place you can trust. Will be doing all my car services/repairs here.

I want to to specifically recognize Matt in the parts department. I called him and spoke to him over the phone regarding a replacement key for an older Saab. I had previously called other GM dealerships in San Diego and Los Angeles and they were neither helpful nor courteous. Matt went out of his way to assist me and was professional and courteous at all times. I am genuinely grateful for his assistance.

From start to finish it was simple and easy. Everybody at the entire dealership was friendly, kind and helpful. I found the truck I wanted. They gave me a great price and they processed it quickly and easily. I would say it’s the best car buying experience I’ve ever had. 5 stars to everyone. Especially: Bill Cooper, Kirk Gregor my salesmen & Juan in finance. Also the guys in the back who made the truck look absolutely beautiful. Thank you

Oscar was super helpful and polite! He made the experience great!

FAST AND QUICK SERVICE! VERY FRIENDLY STAFF.

Victoria is pleasant and professional. Although I did not purchase a car, I received good care as a looky loo. I can assure you that she listens to the customer, attempts to provide for their needs and has no pressure in the car salesperson interactions.However, the overall presentation of this Cadillac car sales lot is underwhelming and your motivation for car buying declines quite quickly.

My service advisor Robert Congdon is a very thorough advisor. He covered all the issues regarding my truck. And a complete list of what to expect as my truck ages and needs more attention. Great info for planning ahead.

Larry was very helpful and communicated with me very well. It did take a long time to get the part, but that was not his fault. He was very generous in allowing me to have a courtesy vehicle. It was very much appreciated.

Great prices. Huge variety. Friendly and helpful staff. Will definitely be back.

We had a great experience buying a used car here! Our salesman, Kirk, understood what we wanted, didnt aggressively force anything on us, and got us out the door with the truck & price we wanted. Highly recommend this classy &easy to work with dealership.

I recently moved to San Diego and have been coming here for the repairs on my GMC Acadia and have been nothing but happy with the outstanding customer service. I’ve been lucky enough to work with Oscar each time I’ve come in and can honestly say that I can’t see myself going anywhere else in the near future. Oscar’s given me the warmest welcome and has helped me tremendously with the recent repairs on my car! He’s seriously the BEST.

I still dont understand why my broken upper tailgate section is not covered under warranty. It makes no sense. I use the truck as a truck is to be used, and somehow that caused the tailgate to come out of alignment and rub against the lower tailgate, and this is a warranty issue? How can that be?Also, when I asked for an estimate of what it would cost to fix if I paid for it, I was told Id have to consult a body shop. Ridiculous.

Kevin K in the service department is great! I had been having Anthony work on my GMC since our purchase 9 years ago, but since his retirement I was switched to Kevin and he has been super. No complaints! Thank you, Kevin!

My technician was very friendly and I appreciated the nice conversation we had.

The service team went the extra mile to check on AC being under warranty on our Yukon. Saved us $$. Super communication throughout process. And did a great job this time and over last 2 years.

The customer service at this place is awful. They dont take the time to listen and immediately tell you it is not covered under warranty. They didnt have loaner cars and need to keeh the vehicle 3 to 4 days without having looked at it! I have had my car for 5 months and it not acceptable. The attitude was nasty. Go somewhere else.. The buying experience was just as bad.

Have been using MKB for over 40 years. The service has always been excellent.

Friendly staff but we were waiting for financial for what seemed like forever. 1 financial staff on a Saturday had us waiting for a couple hours. With that being said we got the vehicle we desired at the price we are thoroughly satisfied with. All in all a positive experience, and when your making a deal for 10s of thousands dont be in too much of a rush.

Living closer to South Bay I rather take the drive up North to MKB for service.

Service was excellent. The new tire I needed was installed on time at a lower cost than quoted. Cant ask for any more than that!

Bought my car here! Sales team was great. I knew what I wanted and they set me up fast! Im very happy with my new vehicle and with the service I received! Thank you!!!

My experience with Marvin K Brown has always been a very good one. Nothing has changed.

Chris Elliot was very easy to deal with.

My wife and I worked with Fred for about a week looking for the exact vehicle we wanted. He called and texted on 3 separate occasions until we found what we were looking for. The dealership also went above and beyond to fix a couple of interior blemishes at no cost. Bought a used 2017 Escalade at a great price with a great service package. Thanks Marvin K Brown. Highly recommended.

I have a great service writer. He explained about the service my car was due for. Gave me an approximate cost.All went well.

Absolutely the best experience Ive ever had at a dealership. If you want to feel like a valued customer and be treated with courtesy and respect, MK Brown should be your dealer of choice. First rate service advisor Robert Congdon is the man to contact for servicing your vehicles. Nothing but quality through the entire process.

As in the past when I sent a rave review about Oscar- my Service Rep, this experience was no different. He is such an authentic man and a true asset to your company. With life being so hectic, and taking your car in being such a pain, Oscar makes that annoying task, fun and pleasant!

I was very pleased with the friendliness and professional assistance from the service department.

Eric, the service advisor was very professional and helpful.

Had an appointment for 11:15 for first oil change. Had to wait over 20 minutes to check in. Was told it would take an hour to hour and half. Was called around 2:15 and told it was going in to be washed and would be ready in a few minutes. Arrived about 10 minutes later, and again had to wait over 1/2 hour. I was told I had to deal with my serviceman, he wasn’t there and didn’t respond to page. Finally another serviceman assisted me. When my car finally arrived, it hadn’t been washed yet. Just a note, I’ve been going to a Kia dealer in El Cajon for years with my Kia, never wait more than 5 minutes at checkin, and car always brought out within minutes. I really expected more from Marvin K Brown, so disappointed.

Friendly service supervisor whose conduct is professional.

I had a good experience with sean guiding me through my oil change and future work that may be needed to my car.

Had headlight replacement and oil changed done that cost $900+. They broke the grill and is missing push pins that hold it on. Not at all happy. I think they could have done a whole better than that Idk!

We purchased the new Cadillac Escalade we are very very happy with all of the services that we’ve received here at Marvin K Brown. Jade helped us secure an amazing car that we love for our family. Greag has been extremely amazing in the service department. We are very grateful for all of the excellent service that has restored our faith in the car buying experience.

It has always been great!

Sean was excellent. Jumped through hoops to get my CTS in today, so that I could pick up on Monday for a cross country trip!

It was really nice salesman in the customer service all the people right there they are very niceEspecially the guy he work in a disc insideHe help us a lot and thank you

ADDITIONALLY BE AWARE THEY BOOST OUT PF TIMELINE 5 STARS REVIEWS TO THE TOP. PAGE THROUGH REVIEWS LIKE I SHOULD HAVE DONE.I will NOT be replacing my Audi S4 with a V series. I am a Active Duty medical provider in the Navy and am in the market to trade and replace my Audi for cash. I mean what, a 40k plus side cash profit? I work 12 hour shifts and most days get ofd work late. I live close by and was walking the lot with my service dog at night. This lead me walk by a security guard out front smoking, we exchanged polite nods and I continued sticker shopping. Then only after 30 seconds, the loud speakers go off, informing Me that quote THIS IS SECURITY, CLEAR THE AREA IMMEDIATELY. YOU ARE A SUSPICIOUS TRESPASSER AND WILL BE ARRESTED AND PROSECUTED. I mean never, in my life of buying cars, have I been treated like this. Im dressed respectfully, walking an expensive dog, respectfully view car stickers without even touching a vehicle. Both guards where then mean and confrontational and told me I couldnt have their names. I was then told I could come in the morning and make mu complaints then. YOUR EASTERN EUROPEAN BULLIES LOST YOUR SALE. And prop any other navy medical staff I speak with.

Ask for Kirk! Great guy! We will be back in the coming year to upgrade our other vehicle and will def be asking for Kirk.

I had a awesome experience at Marvin k Brown I had the pleasure of working with one of the best sales men iv ever dealt with. His name is Rany Shamo he was very knowledgeable and extremely helpful. It didnt feel like he was trying to sell me a car it felt like he was helping me buy a car. I highly recommend Randy to help you on your vehicle purchase.

While I’m disappointed that I’ve lost two service managers to retirement, I’m thrilled with Sean thus far! Fred takes good care of our sales needs and checks in throughout the year. We feel very valued!

I have been dealing with Marvin K. Brown Auto Center for almost a year trying to obtain more information about the $8,426.00 in optional service contracts that were sold to the company I work for.To make a long story short, Ive made contact with the dealership on over 10 different occasions through phone and email and havent gotten anywhere. They were supposedly going to be sending me cancellation and refund paperwork through the mail but we have received nothing to date.This has been extremely disappointing considering we operate a fleet of vehicles and are a repeat customer. We will not be purchasing at this dealership again.After months of frustration we finally filed a Better Business Bureau complaint and they didnt even have the decency to respond. It is apparent that customer service IS NOT the priority here and that the finance managers and sales people are more concerned with keeping their commissions.Id stay away if I were you - nothing but bad business practices. Pretty disappointing considering we spent almost $90k a vehicle.

Jade was outstanding! As a return customer (2017 Escalade ESV) I appreciate the professionalism and ease of process - Jade took my time serious and between her and the finance guy, they had everything ready for me upon arrival and got me in and out, no games - great experience!!. Due to this, I look forward to the 2021 Escalades coming out and returning once again for the next purchase from Marvin K. Brown. Also, Vicki Lieter was highly informative and very influential in the decision to go with the GMC 3500HD Denali over the Ford F 350 Platinum.

My 2017 Acadia was showing error messages on the display so I made an appointment with my local GMC dealer Marvin K Brown. I couldn’t be more pleased with how things were handled. My service advisor Kevin kept me informed as to the status of the repairs. GMC covered the costs and the dealership had provided a loaner car. They really took care of me and I’m so grateful for the excellent service. This is the difference you experience when you use a dealership versus non-dealership for service. I’d highly recommend them to a friend.

I came to my scheduled service, and I was told the computer system was down so I was just turned away even I told them my oil need change immediately ( 0% ). I had to find a new dealer as a walk-in customer, they were fully-booked but kindly checked my car and add some oil for me, so my car was safe and saved. There was no apologize from MKB but just asked me to schedule another appointment one week later, they said I missed the scheduled service ( Its really not my fault!!). When I finished my service the agent just gave me the paperwork without a single word, I had to ask him how about my car, is everything OK? He simply answered Yes, thats it! I am very disappointed with MKB this time as a long-time loyal customer, I am thinking of changing to a more friendly new dealer for my next service.

Friendly, attentive, and explained everything thoroughly.

Great service and selection of used cars.

Edit:I was happy to hear from the dealer after my incident with the car. I really appreciated the time and effort put through by Jake and Greg to get my car transmission fixed and taken care of.They have contacted and provided an excellent feedback and information on how to get the car fixed. Luckily they told me I didn’t have to pay a single dollar on fixing the car. I wish the incident never happened but it did and they stepped up to their word and got the car fixed.The car runs smooth now and everything is good. Definitely I was shocked by how they responded with professionalism. I would still give 4 stars because I still believe this ordeal could have been avoided if my Altima was throughly checked. However, they kept their word and fixed the car.Jake, Greg,I appreciated your time and effort.Thank you so much for helping me out.I’m definitely now a happy customer.Thanks,Nour

Corky Weeks has been my service advisor since purchasing my GMC in 2016. I trust his word and his actions when dealing with my car. I haven’t had any issues until now with my GMC. Corky went up and above helping to fix my Stabilitrak Service light that kept coming on. I appreciate all his time and hard work. He is truly an asset to your business. I tell my peers about the outstanding experiences there because of Corky making sure things are corrected and go right. High praises to him and all his efforts. Also to the mechanics for fixing my car, she drives awesome now! I only trust servicing my car here. Owning my GMC and taking it to this service location puts my mind at ease.

Even though I had an appointment, check in was slow. When I went to pick up my car, none was at the cashiers area and after waiting for over 15 minutes I had to go out and ask the Service Writers for help.

I had a excellent experience specially with my service advisor Antony he’s the best (sad that he’s living but happy for he’s retirement well deserved)we’re gonna miss he’s attentiveness and always keep us updated to what’s going on .....

Was about to pull the trigger on a used 2017 Chevrolet Volt with all the bells and whistles. Was told repeatedly by the sales team that it was in excellent condition. A $170 inspection unearthed that it had had massive amounts of unreported repairs. The inspection also showed that some parts of the car were missing and multiple parts were dented/scratched. 5+ parts of the car were re-painted with no explanation and the re-paint jobs were sloppy with dripping paint, sloppy masking, and tape marks. I still have no idea what kind of damage occurred that necessitated so much repainting, but I definitely know that I dont trust this dealership at all.If you do decide to work with MKB, definitely pay for a 3rd party inspection, they are not exactly forthcoming with the less photogenic details of their cars.2 stars because the woman with whom I worked, Jade, was pleasant and responded quickly.

Outstanding Service Center. Very professional and Courteous. They take care of their customers rather than trying to upsell services not needed. 5 Stars!

Not Roberts fault, Robert did a good job. The actual service was horrible very bad.When my truck came out of service I had gunk all over the body!! They did not put my wheel lock back where they got it from. They left my wheel lock in the cupholder. Keep in mind do you realize how hard it is to get a service appointment through them. They will not call you back. I tried calling them for three days straight, Never returned my call. They used to be real good don’t know what happened.

Typical car buying experience. Bait and switch. Oh sorry! We just sold that one. Or well if you want power windows you have to upgrade to this one. Its only 12k more. Prices are different than whats shown online, limited inventory.

Melanie Ciro took my car in right away and always kept me updated on the progress. I really appreciate her time and effort.

Robert was great and timely and extremely helpful!

After MB Service Dept fixed the automatic roof of my convertible asking for over $1000 it worked just two times and stopped. I asked for a warranty fix but they asked for over $1000 more. What is going on? Is MB Service an enemy of convertibles and enforces clients to drive just hardtops, for example Caddies? Before I paid for removing a vibration from my other car and the vibration persist till today. When I told them they said Bring the car back we will take a look (for $1000 more, why not?) All this makes impossible to maintain a luxury car anymore. You have to refinance you house to do that.

Battery needed replacement, unknown at the time, and I arrived mid-afternoon without appointment and I was given a loaner. I was notified that my vehicle was ready at 4:05PM the same day. Due to traffic and distance, I picked up the next morning at 8:30AM.. My questions were answered professionally and to my satisfaction. Anthony Denso, my service advisor was knowledgeable and I felt comfortable with his advice..

I had and still have error codes on my Cadillac srx..I came for and issue so they said fix fuel pump.then I had same issues so I had change transmission.charge me over 5000 for transmission but my car still loses power. They robbed me..then something else .. when I pull off the lot the 4th time it says service tire monitor system as Im leaving the lot..over 7000 later Im having to look for a mechanic else where...not sure is it because Im a women or blk women but my service was horrible I feel bad....im having issues with the car and its like they dont care...they didnt tell me my service lights on says my tire pressure low.service tire monitoring systems..and let me drive off lot..I felt at first its better to go to Marvin k brown because of the name but honestly they move fast..I paid thousands thinking my car would have better treatment there but oh was I wrong

Car was taken soon after I arrived and the service writer contacted me on the cars progress several times. The car was ready on the time schedule that was agreed upon. Every service I expected was performed.

Great experience purchasing from Marvin K. Brown. Jade was great to work with. We live out of state and she got the paperwork and financing all arranged with no problems. Car was in perfect condition at pickup with a full tank of gas. A pain free car buying experience.

Although the initial interface, when I arrived, was unclear (do we get out of our cars while in line to check in, will somebody check us in and we should stay in our cars, etc.), once check-in had occurred, interface was clear and smooth, the repair was done in a timely manner, and the cost very fair.

It was good. Robert is always very professional and easy to work with.

Purchased a new vehicle, within 100 miles the check engine light came on. & your dealer accommodate with a loaner vehicle & repaired my vehicle in a timely manner. Thanks.

Polite, honest, fast and not expensive

Great service from vehicle maintenance to sales and financing.

Brought my truck in for an oil leak, orginally they stated it was the valve covers leaking along with a oil pan seal. I got them all fixed, a week later my truck still leaked. Brought it back in and they stated it was a cracked oil pan. With a little hesitancy an oil pan doesnt just crack! Since they said they missed it the would waive the labor but I still would have to pay for the $500 oil pan. A few days later still leaking oil! Here I am out of over 3k for a problem that they still hadnt fixed and the truck is leaking worse than when I orginally brought it in. Its an older truck I couldve taken that money and just bought something new/newer. Final diagnosis is a rear main engine seal. I refuse to give this place any more of my business.

Great service, great staff!! They Explain things well and are very knowledgeable about my car and what and why it needs to be fixed. Car is completed in a timely manner. The GMC app is also helpful in making appointments and or road side assistance!!

The service was great! I was disappointed members of the team working in the showroom failed to adhere to their mask policy. Were in a pandemic! Lets act like it please 😊

Kevin Klepper returned my call and was 100% accurate on what was wrong with my car. He also let me know about a more serious issue that was resolved as well. His customer service & engagement is beyond excellent!

Such a wonderful experience ....from Grace helping to set up my appt and make it as easy as it could be for me....to my wonderful service advisor, Sean and the other people in service ....this was a seamless and great experience.....Thanks to all !!

Great service when checking in just needed to be able to pick up your car faster when you already paid online.

Kevin Knepper is great, service was perfect.

Nice. Confident throughout.

No hassle car buying as it should be.

As always, excellent service for the car and myself!