Im happy with their service, I recommended.

Super good service and faster that I expected

A few weeks ago I ordered a part for my 2014 Nissan Versa by phone, the part I ordered has nothing to do with what my car needed, the person who attended me explained several times what part I needed and he told me “I know what Youre talking, I understand you ”I assumed that he knew what I needed from what he told me since he is the expert, when my room arrived it was nothing that I was occupying, my partner received the part and at that moment we realized that It was not the correct one, he returned and I told them what happened to which they replied that they would return the money but they were occupying my debit card which I commented that later I would go because I had the card with me, when I go to Nissan to return the piece my The surprise was that first they treated me very badly, they did not even say hello, then they told me that they would not return my money that there are no refunds in pieces, I told you that you told me that you knew what I was talking about when I ordered the piece and now that go if I do not use that part for my vehicle the part cost $ 92.45 I do not want to give my money as everyone works hard to have it due to a mistake made by an employee who does not even know what he does until today they return my money and the piece here is still waiting to be returned.Order242444

I went in to finalize the buyout of my leased Leaf. I had a choice of using Nissan of Gilroy or My Nissan. I don’t have a Nissan closer to my home as it had closed down. I basically just took a chance in choosing. At the same time, I scheduled a 30,000 mi.service. I anticipated the all of this taking at least half a day. I was pleasantly surprised that the entire process took less than 3 hours. I had paperwork to deal with for the final purchase and a trip to a local bank. Everyone I had contact with, from the Manager, to the sales person, finance and service personnel were exemplary in their work. They were highly efficient and communicative. It was amazing actually.Notes: I appreciated the video of the service being performed. That was unexpected.One thing that might be a Nissan issue in general and not the dealership but, I feel that the Lease buyout inspection cost should be waved if the car is having a servicing done at the same time. It seems that inspection could be wrapped into the service itself. It was a substantial charge for that, but just a suggestion.Thank you!

I had an oil change. The service manager explain to me what the next service should entail. The list of maintenance options I should expect on my next maintenance visit. What I thought was great was the video inspection underneath my vehicle and an explanation what was being check. Thank you very much! I didnt have to get dirty.

Had a major service performed to my maxima and the service was amazing. The service advisor, Jezreel explained the work that was going to be performed in detail and kept me updated through the process. I’m very satisfied with the service and work performed.

The services and staff are excellent. Been going there for years. Service advisor Lionila is a true asset to your service staff.

I went in for an oil change service for my nissan and was there for about an hour and a half. I never received a text to notify me my vehicle was ready (as they said they would do). When I went to the service desk to check on the status of my vehicle, everyone was completely gone from the service department and the lights were off and doors locked. I could see my car parked outside and ready to go. What bothered me was that everyone went home and completely forgot about me. A simple update before they had left would of been nice so I wouldn’t of panicked when I seen everyone was gone. So unprofessional.

I liked that a video was provided showing the inspection of my car and what was recommended. I also appreciated being able to communicate via text with any questions I had or to find out when my car would be ready to pick up.

Everything went as well as can be expected. No complaints. Everybody was welcoming and cordial.

The gentleman that worked on my car Jezreel was polite and answered my questions and also the folks in the service department(office) were polite and nice

This service department charged me $100 for a zip lock tie to secure a cable before telling me about it to do the work if you want to get taken advantage of this is definitely the place to go and customer service for there too is as bad as it gets Lionila dont ever go near here!Update 1/23/21 they mentioned to contact them to get more information, no reply for over 2 almost 3 weeks. Folks this the service you want then definitely head on over.

I had a 10:30 appointment, I got there 15mim early. I was told that it would take about 1 hour to 1 hour and half, it took 3 hours for a oil change and tire rotation. This is second time this has happened. I gave the attendant 2 $5.00 coupons when I checked in that I did not get credit for on my bill. So no I will not be returning to this dealership anymore.

Eli and Maria were fantastic to work with. Helped a friend buy a 2020 Kia Soul and the process could not have been easier! Had several test drives, talked through all the options, and used a Costco discount to get a great deal. Awesome!

The worst place for real if u have the choice to go somewhere else go i go to do the service to my car and they charge me 1500 and the next week my car have the same problem i call them make an appointment and when i get there they almos close so i talk to them and they say they cant do anything to help me they want me to go another day really come on?wish they see this because i feel so bad they treated me bad if u plan to go hope to see this and go another place dont go to this place

Normally I have a really good experience here, however when i had to go in this week, one of the service writers (a young guy) consistently wasnt wearing his mask indoors, hed see someone looking then put it on. The guy st the parts counter wasnt bothering to wear one at all. For your own safety stay away from this place until the coronavirus is over

The help we got was amazing. Such wonderful people. We felt right at home. Thank you.

We went through our own bank and were 100% pre-approved for much more than the purchase price of our vehicle, but they insisted on wasting our time while they ran the numbers, trying (I suppose) to beat the rate we had with our bank. (They couldnt) And then they had the utter gall to send us a letter a few weeks after our purchase turning us down for an auto loan that we NEVER applied for! Next purchase will be anywhere but here!

Customer service was great, very friendly and attentive. Thank you!

James is welcoming and very informative. He makes everything easy to understand.

I visited the service maintenance department for an oil change and i would have liked to be inform about the waiting time since i it was going to be more than hour if without an appointment. Also, at the time to pay, the only information they went over was the payment but nothing about the free service inspection which i only found out on my own by looking at the forms. It is nice to received the free service inspection and have an awesome car wash, i am very pleased with the service guys and huge thanks to them because it is the main reason i come back to maintenance my car here.

I like the video about my vehicle what needs service and check up.

I made an appointment to get rear left tire repair. I kept calling to see if they could put nitrogen in my tires, the person kept hanging up. I take my car in for repair. Then the guy comes out and say I have a nail in my back right tire, inner sidewalls. It seemed very odd because there was no problem with my other tires. The guy said, oh you going to have to buy a tire because that cannot be repaired. If you see where the nail, it is straight o.on the sidewall. Q50 2017.

Very Efficient.Good Customer Service Person.Very Fair Price.

Saleswoman Delilah went above & beyond to help us find a car that we were happy with. Very professional, patient with us and knowledgeable in answering all of our questions. Looking forward to upgrading our new vehicle with the service department. Would definitely recommend & purchase from the nice staff, again!

I took my Nissan Versa Hatchback in for an oil change with my $5 coupon, I received in the mail. My tire sensor light was on and James had the service techs check my tires, I had just bought 2 new tires the week before. There was a nail in my tire and they patched it for me and washed my vehicle. I am always happy with my service at My Nissan in Salinas, CA.

Got a good deal. Staff were polite, respectful, and prompt. Everything went smoothly. Everything we agreed to on the phone was honored. Staff gave us a tutorial on the basic workings of the car (electric vehicles are new for us), asked what we specifically wanted to learn, and pointed out features they especially liked. Best experience yet buying a new car and this is our third time.

The staff can be a little nicer. They are nice, but once you are done, they are done being nice. During COVID, the lobby is closed and it is really cold outside. Maybe some heating lamps or some tents to work as a temporary lobby. Especially in the Rain or Sun. I took my 370Z in for a look over when I first bought her from a different dealership and everyone was super friendly six months ago. I am not sure, but COVID is making everyone less friendly? Now is a time where we need people to be extra cheery and nice.

Had my usual maintenance on my car and as always had fast and reliable service.

Nissan has been claiming that my cracked windshield is from a rock, but how could that possibly be when THE CAR ITSELF was nowhere near any kind of street, freeway, highway... it was parked outside of my house. NOT in motion. It continues to crack, also while remaining NOT IN MOTION. This has been happening since December and I’m being asked to cough up 800 out of my own pocket to fix it. This is really a terrible experience. I’d rather recommend my friends to Toyota or something.

Joel helped us buy a car. He was knowledgeable and helpful without pushing for a sale. He made sure we knew how things worked in the vehicle, took us on multiple test drives, and was honest about pricing. He made sure to let us know that he was available to help should we have any concerns in the future. I would recommend Joel to anyone buying a new car.

Very good service and all very friendly. When my car was done they washed it and Left it near the door for mi

Great customer service like always by Leo. She is a great asset to your company. Always so helpful and pleasant.

Really good customer service they acknowledge us quickly and were really helpful

Very poor management. We were there to pick up a car for a dealership. Apparently they lost the car and they had record or information about where did the car go. Sales manager was lady and she was completely unqualified for this position

They put you on hold super long and they never answer you have to call again and tell them and wait another 20 minutes just to figure out pricing for services because they aren’t online

Frank was great to us, the whole team was. No BS no overstepping. Thank you all

Took my car in for an electrical issue. Have yet to get it back, but Id like to mention Joe. He drove us to a nearby location and was extremely friendly! He also gave us some peace of mind on a personal issue we were talking about.Great service and freandlyness from Joe!

Joel Serna, my salesperson was excellent. Listened to my concerns and we worked out a deal. Tino in finance knows how to get me the best price, the best additions to my finance options available. I honestly will not purchase a car at any other car dealership.

Both associates were very helpful with the vehicle we liked all the way to the purchase will definitely recommend to friends and family’s

As soon as I pulled up, Jezreel was very attentive and clear with instructions. I know things are a bit tricky right now because of COVID-19, but I felt comfortable being properly guided. I was very well taken care of during my appointment! I’m grateful for that because I’m currently pregnant right now. Jezreel made sure to check up on me and let me know the amount of time left for my oil change to be completed. Thank you!

Very nice place, excellent customer service. Frank Vasquez is very knowledge person, that really cares for his customers, he gives an excellent customer service!! I would definitely recommend My Nissan in Salinas to my friends and colleagues.

Juan Carlos helped me get out my brand new Nissan Sentra! He was so helpful Im glad I got someone like him to help me out... I had so many questions and he answered all of them and didnt look bothered by how many questions I had... he was also very patient with me and I really appreciate that! We need more people like him when purchasing a vehicle. Once again thanks to Juan Carlos!

The whole process was great, and the car is wonderful. A special shout out to Eli Ramirez and Maria Arias who worked beautifully together with each other and with us. I am one happy camper.

I went in there on Monday May 18th because I was (and still am) experiencing problems regarding my Bluetooth in my stereo which I use often but havent been able to because it will sync up on starting my truck but after about 15 seconds it will disconnect and will sometimes try and reconnect but then it disconnects completely. I have tried to delete my phone and re-sync it but this has not helped. When I called and made the appointment I tried to explain this but I dont think I was quite understood and when I dropped off my truck I was going to try and explain that while I know they use their phones to connect and test the Bluetooth and that it would connect for a time I wasnt able to explain that its my phone that should matter since its my truck. And when I was told the obvious that their phones did indeed sync up correctly and that there was nothing they could do under the circumstances I felt I had wasted my time since the issue was not resolved. So I am somewhat reluctant to take it back unless I can assured the Bluetooth gets replaced or the entire stereo gets replaced. I would just like to see this resolved

This was a great service and I always come to my nissan. The guy in the front helping me was excellent and I had to call in some service being done that I didn’t need to done and it was noted. It was a very smooth for a Saturday. Great great job!!!

Very helpful and understanding. Will definitely return in the future

Frank Vasquez was very helpful with my new car purchase! The entire staff is very welcoming! Service department is well ran and efficiently as they are very busy.

I appreciate the feeling of being welcomed by the service department for my needs no matter what it may be. The staff is great. I actually traded my car in to be able to come back to KIA!

Met my expectations that something would go wrong but its the cheapest Nissan dealer in the area. Frustrating that mechanics would get in the car and touch the paint/interior with greasy hands. Blatant disregard for anothers property. Wear gloves when doing work, take gloves off after completing work. Went in to have my brakes flushed in my 370Z, so initially was worried that they got brake fluid on my paint which is extremely corrosive to paint but was assured that it was only grease...

I purchased my rogue here in 2016 and now get my car serviced here since the Santa Cruz location closed. They are fast, efficient, pleasant, and honest. Happy to take the drive to Salinas from Scotts Valley because of the great customer service there.

Adrian and Tino were pleasant and great to work with. I did not feel pressured to buy. I believe I got a great deal on a 2020 Altima. This is will not be my last car from My Nissan.

Everyone was polite, helpful. They fixed my issue, and upheld the quoted price. They also vacuumed my car, which I REALLY needed. I really, really appreciated that! I know they would have washed it, if I hadnt done it the day before. And the shuttle service was great.

Great experience I love taking my car to Nissan they fast efficient, I would not take my car any where else because they have good customer service they are great !! :-) love the waiting area!!

JOEL SERNA WAS EXCELLENT. HE EXPLAINED EVERYTHING TO ME AND ALSO WENT THE EVERYTHING THAT I RECEIVED TO MAKING SURE THAT I UNDERSTOOD EVERYTHING. EXCELLENT EXPERIENCE.

Great customer service! Lionila and James took care of my needs.

I have always had good experiences at My Nissan first time buyer but it was awesome

My father and i have bought four car in total with them. we always get good prices for the cars. however, the finances department is were we seem to have a problem. They well sell you Gab insurance and Red Alert which to be honest its something nice to have. however, when you cancel it, like in my case, my car got paid by the insurance so i didnt need to use it, so i called to cancel it. they send me a form to fill and send back which i did and that was all. havent heard anything from them. i have called, left messages, left voice and nothing and when they do answer they say they well call back, and let say, i been waiting for three weeks now.in my dad case he was charge twice for the same gab insurance and he went over to get a refund for the extra one he paid and let say it been more then a year and he is still waiting for the refund.i was planning to buy a new car since mine just got totaled but by the way thing are going with them, it doesnt seem like a well buy with them again.

After lots of research, we had a very particular wishlist. Josh went above and beyond to locate the vehicle we wanted and was able to get it to this dealership for us. Sales worked hard to keep this vehicle in our budget and we were able to make a deal quickly and painlessly.

Adriel and Maria were great to us and helped us pick out the perfect car! Thanks for all the help!!

The guys who helped me were VERY helpful and super nice!! They met my needs and much more!!!

5 STARS!!!!! Brought my Nissan in for service recently as a walk in and it was as if I had an appointment. World class service, professional counter staff where easy going and very helpful. I surely will return to this dealership for all my service needs.

🤔 Wow I would Love to thank Michael Levine for the wonderful service. Saw us as soon as we got out of car and went straight to help us. Showed us many cars until my niece found what she wanted. He was wonderful had us laughing all the time. He went beyond to helping us and I really appreciate that. Emilo did great keeping us talking and hurring on paper work because my niece was in a hurry to go to work. I recommend anybody to ask for Michael Levine when theyre looking for car. Thank You Michael for your great service.

Great timely and professional service

I am very happy with my Nissan Sentra 2015. Great Sales and Service Department.Found the car I liked and it drives great on the Highway.Everyone at the dealership was friendly and helpful.Thank-You!

All the employees I had contact with were helpful and considerate, especially the Sales Manager. She spent hours with me to get just the right car, and I was very appreciative. The salesmen were great, too.

Bought my Sorento here 3 years ago. Service has been excellent. They are very professional and treat customers very well. I would definately buy a car here again.

I had brake noise on my 2014 Altima and it was fixed. Generally, its a good facility, excellent customer service. I bought my Altima here three years ago and was coming back for service ever since.

James Flores service level goes above and beyond, truly a class act. He is very personable along with being very knowledgeable in his field. Always a pleasure dealing with MY Nissan.

I have already my oil changes paid but they added the price in the invoice at the end of the service and ended up paying it. I realized later and what they did was to put me an extra service instead of give me my money back. My car is usually washed after service and this last time was not.

Great customer service. Frank was extremely knowledgeable and friendly. If you are military, definitely take advantage of USAA’s car buying service and go to My Nissan.

The worst experience ever. I had thought I wanted to purchase a new nissan. Due to this experience I will never and I will definately tell everyone not to.

Great staff and good work. I would value doing more on cars on Saturdays than just oil changes.

Customer Service was fabulous! From selecting a car to financing, it was pain free. Very quick and informative.

I was pleasantly surprised that the staff could accommodate me when I was on a tight time frame this week.Thank you for giving me peace of mind on my upcoming road trip!

Awesome Staff with speedy service!

James helped me fast and got me out in a timely way. he explained everything and made me feel like i was the only customer knowing that he had a lot of work going

My Sales Woman, Maria Saldana has excellent customer service skills. She walked me through every step of the purchase process with knowledge and skill. She was professional, honest and knowledgeable and was very helpful. Maria Saldana made it happen!

Customer service was great. I had an appointment for a basic oil change set and even arrived early, it took them almost two hours for the service. Other than the lengthy wait time, it was all well and good.

Went in my nissan in salinas they run you Around and pretend they wanna help you.. we found the car that we like and this guy name alex said he will help us .. while we doing the process he left and hide, for short he dont have no guts to face us about the car.. he send someone else and his excuse is SOMETHING WRONG WITH HIS FACE . Dude thats a bad excuse..the guy he send to us demand a 5000 down payment for the car were surprise . me and my family think he sold it to someone else. Thats why he hides and demand big down payment so that way we just leave and dont ask any question .. thats the worse experience we have in this car dealer.. never again..

Love this place already bought 4 cars from here. Definitely recoment joel to help you out he is very patient and understanding to what car you need.

Maria was outstanding - redemption of past car buying experiences - she made it stress free

They had great attentive workers for my oil change but no 5 star since sales agents felt aggressive

I received good customer service from the workers

I found the exact car I was looking for and got the payment I wanted

ENjoyed Maria’s customer service very approachable and Easy to talk to

Great experience and very organized for my service appointment. The wait was not long and the staff was very friendly and helpful not just to me but to everyone who was there waiting.

I brought my car for some warranty services and they did a great job .I would like to thank james in the service department for being very nice and patient with me .I have taken my car many times there and james has always been great , I can not thank him enough.

Excellent service, they followed through with what they promised, friendly people

LEO IN THE SERVICE DEPARTMENT IS THE CATALYST OF YOUR COMPANY . SHE EXCEEDED MY EXPECTATIONS AND DELIVERED AWARD WINNING SERVICE. A TRUE PROFESSIONAL . I THANK MY NISSAN AND WILL CONTINUE TO USE THEIR SERVICES.

Got new keys made there. Keys werent programmed right set off service light. Luckily immobilizer wasnt set off. Talked to manager Brian said I could rent a car for $50. New keys cant be made till Tuesday today being Sunday. I live an hour away and just want new keys that I paid for that work. Upon request for his superior contact info he gave me the number for a sex hotline I Google Nissan corporate info and will be voicing my concerns to them.Do not recommend this place. Would rather make a longer trip to next closest Nissan dealer

I scheduled an appointment and I still waited 2.5 hours for an oil change. Pathetic and absurd. The staff that assisted me was rude and not knowledgeable at all. Will definitely not recommend and will only return on a need to basis.

Update,Called right back to see how much was the trans fluid short, had to explain to 4 ppl, only to find out that THE FLUID WAS OVER FILLED. So why on earth would you mark it as a leak that requires immediate attention???? with zero shortage.One hour estimated work, took two 3 hours. Cvt trans fluid exchange cost over 300 dollars. After I got the inspection was surprised to find that they discovered a trans leak that needed an immediate attention, of course when I fix that, it will cost another 300 to replace that fluid which i just got replaced. Total rip off. Offered to wash afterwards, that never happened neither.

I have a brand new car 2016 nissan Rogue and I have had so many problems. Needed ti trplacr the whole transmission when I got my car back they did not reconnect the cables.. I was left on some if freeway. They failed to give my car back safe..

Lio is awesome. They offered a courtesy wash, took my Nissan Rogue 2015 for maintenance without an appointment, offered me popcorn and coffee, plus free wifi. Staff is very friendly. I will definitely come back.

Great experience. Friendly staff. Need a car see Frank Vasquez. Great to buy from.

The service staff got me in quickly and got my car back in 3 days. Even let me use a rental car for the time being the car was getting some work.

Misleading sales practices, aka. outright liars. I do not recommend.I had a very bad experience with My Nissan Kia in Salinas. I was calling for a used BMW and both their salesman (Julian) and the website posting was inaccurate. I explained that I lived 60+ miles a way and wanted to know a few things about the car before I came to see the car in person. They lied to me just to get me in the shop and wasted my time.Where did they mislead me?- the car was advertised at 49.3k miles, but when I saw it was 50.5k - just above the factory warranty period, i.e. 50k - this is a big deal when buying a used car)- the (low quality) images showed some wear on the leather of the front seat. When I asked the salesman, Julian, if the leather was scratched or if this was due to the pictures, he assured me that it was the pictures. He had just seen the car and the leather was in excellent condition. When I visited the car, the leather was ruined. The previous owners kept an animal in the car and it was scratched all over...

From the customer service to job done, everything was spectacular.

Sales was pretty frienly but the salesman never came through with my touch up paint I ordered.