Great store for parts and Services for your vehicle! Sadly, the store is rarely in stock on some of my items and their repair services are kind of Spotted depending on the employees they have working at the time. They also take a very long time when they do repair things well, but its sometimes worth it if you have a Few hours to kill.

Service is sometimes slow , i was helped today by a a guy and saved me some money so five star today buddy!!

Got what I needed prices can be better but hey...

Kyle was awesome helping to select and install the correct wiper blades. Terrific employee. Thank you!

Refused to help install car battery due to “short staffing” like my partner wasn’t a paying customer too? They left him to try and get home on a dead car battery because he didn’t have the tools on him to change it out right there in the parking lot. Expected more from autozone.

Great service, everyone is pretty knowledgeable about what youre asking

It was pretty busy when I went in but I was helped right away. Very polite service and the part I ordered will be in tomorrow.

Very knowledgeable and helpful 👌

So very helpful that this place was open during the Fourth of July, on a weekend, during a who knows how long lock down.I was to get what i needed so that i was able to properly repair my motor vehicle. Instead of just banging on the thing with a hammer.Am i right?

Fast service. In and out quick!

Found what I needed. Decently priced. Luckily I got the last part. Love the large air freshener selection.

Helpful and great attitudes from the employees

Good service. Store needs wider walk ways. Not handicap friendly. To tight.

Very professional and positive staff always willing to go the extra mile to get what you need.

Great staff very knowledgeable

I was in a pinch and ran to the store in a hurry. I got there 5 minutes before they closed, and the guy turned me away unapologetically. They should post the time that they closed the door so I dont waste a trip down. This isnt the 1st time Ive been turned off by their customer service. I think I would rather use Oreilly or Knechts.

These guys are great, I have my extra car battery charged here, and every time, I have receive great, n prompt service. Pretty friendly, n take the time to make sure u got it right the 1st time.

Great customer service

Best prices for any automotive part you need, and they usually have it in stock.

Had exactly what I needed, a 6-spline lug nut key so I could swap mine out.Went the extra mile to let me take the key outside with me to size check it with my cars lugs.

They sell me a brand new defective water pump that cost $61.99 and it cost me $580.00 to fix and change water pump at Pm auto repair.i am sad and angry this thing happened to me, I dont trust AutoZone no more.- Socorro L

Its a good autoparts store.

The store was immaculate, which is a lot different from when I worked there. The new manager has obviously turned the store around. The old manager didnt take care of the store, so its nice to see someone who actually takes pride in their job. All of the employees were dressed well and their clothes looked to be in good repair. Once again, this is unusual for me to see. Everything on the sales floor was properly labeled, everything was stocked, even the sale items had tags on them to notify the customers that theyre on sale. Great work, David! Youre doing an AMAZING job!

Really good costumer service and I got what I needed quick

Nicolas is not a good customer service, he needs to low his voice and nicer to customers

I went in ask if they could put break light in my car. The man was rude and then said Oh smart car probably not then ask if he could help next person. Didnt even ask if I still wanted to purchase brake light. Like I and my car issues were not important... They need employees that are more educated.

Representative was very helpful.

This place never has anything for my car. I dont get it, why not stock a smaller amount of items for more cars (like cabin filters) rather than more for fewer cars. My car is an 06 so its not like Im trying to get a piston return spring for a 1976 AMC Pacer. Also, carry more selection of K&N stuff . Im sick of having to special order everything in 2019. Or at least do like the dealer parts departments do and have next day availability on more stuff. I swear sometimes I think I should have been a CPO.

Staff very nice an helpful and professional

Really good customer service there they will take care of you

They need better people to people skills

So I didnt actually end up buying my parts here because of the customer service. First off I called in, and asked about getting a couple parts for my car. After waiting on hold for about 10 minutes I was helped, and the guy was fairly helpful, not necessarily polite, but helpful. Then after hanging up I realized I had another question and called back. The guy who answered the phone was practically yellin, and was very rude. After answering my question he hung up abruptly... No asking if there was anything else, no goodbye, he just hung up... Not impressed.

I called and they said they had an order in Portland and it would take until 3 today to receive it. I went down to auto parts store and paid for the part, and later learned that they dont have it in stock. I now have to wait 7 to 10 business days for my money to be refunded. Just a big inconvenience. So now I have about $200 just floating around.

Came in because I needed my check engine light reset for a gas cap thing and they have a computer that can do it. (They advertise this specifically.) I came in with my sleeping baby on my shoulder asking for help with this and the guy told me I needed to disconnect my battery. He didn’t ask what kind of car I had or what the issue was, just said he couldn’t help me and literally. Disconnect my battery. UM NO??? I had already spoken to a mechanic that sent me there to have them do this and the guy was just not able to give me one moment. I went to Knecht’s Auto Parts across the street and they did it no problem! It took less than 2 minutes. I told them what the guy at AutoZone told me to do and they said the guy obviously didn’t want to help me and OF COURSE he could have done it! (The mechanic I talked to said definitely DO NOT disconnect my battery because it not only wouldn’t reset the light but would erase any presets in my radio and mess with my transmission or steering until it relearned ??- don’t know what that means but sounds like the guy at AutoZone was kind of a jerk?)

They had everything in stock but they weren’t really helpful with finding it so I spent 30 minutes looking around when it could’ve been less

Been there a few times.They didnt have my filter in stock so they ordered it for the net day. Turns out they had it sent to the wrong store. It took three days to come in. Not a huge deal but the process was not as quick as I would have liked.Another time, I was waiting to receive help. An associate comes from the back to a computer and doesnt say anything. After a couple of minutes of waiting for him to ask if I needed help (I assumed he was finishing up a job or order of some kind) he asked what I needed and he has been waiting for me to say something, even though I was standing there for a few minutes. He said he was waiting for me but he is the one that needs to ask if I need help. He had a WHATEVER attitude.Hit or miss place but not impressed with their customer service. NOT my first choice.

An auto parts store thats got good price and is pretty modern day.

Great service and knowledgeable staff. They have helped me with many projects on multiple cars both import and domestic.

Okay guys and of course ladies, this place has helpful staff friendly, and down right Professional every time, my go to place for parts and DIY solutions

Leobardo was super helpful and friendly! He I stalled a headlight and new wipers for me! Thank you so much!

They will charge you lead-acid automotive battery for free.

Had exactly what was needed, great service.

They lied to me over the phone and wasted my time. I called because I was having battery trouble. I made sure that they could charge a battery if I decided to walk down to the store and they said it was fine. So I spent thirty minutes walking down to the store, caught a battery, then they said there wasnt enough liquid in the battery. The manufactures instructions said the battery absorbs the acid. I tried to explain it to them, but the guy wasnt listening. I ended up calling back home so I can take the battery to someone with a trickle charger.

Good

Very helpful advice from the customer service guy.

Love them they helped me out a lot & with a Bmw ! 🤘🏽 ROCK ON GUYS !!

This is where you go if you want someone that has NO experience with vehicles. I walked in to buy a betlt, the guy walked away mid conversation, maybe because he had no clue what he was doing. While checking out he claims he knows nothing about an Uber driver discount, then proceeded to argue facts about said discount. Thats when I walked out. I dont expect the associate to have all of the answers. But I do expect to be treated with respect and someone who has a clue. You cant be degrading and rude and expect me to hand over my money!

Called this auto parts store for a new timing belt kit. I was told it would be there the next day and they charged me $300 for the part. I was too busy the next day so I ended up going in two days later to pick up my kit. I was told I never paid for it, and that they did not have my kit at their store. I had to show proof of my bank statement showing I was charged $300 from their location. I was told a refund was processed however my bank claims no record of a refund. I now have to make a fraud claim on my card since these guys are holding my money hostage. Lots of negative reviews lately these guys are up to no good.

They had more than I thought one-stop shopping

I didnt get that good of service.

Very good very helpful in good customer service

Curtious and ready to help u very polite

Friendly staff, very helpful in assisting me in my purchase for windshield wipers for my Fiesta, which was problematic due to the clip mount. Prices aren’t competitive, but if you can’t find what your looking for at a supermarket or need assistance in your purchase, would be worth checking in with them.

They helped me install my new battery. Very helpful!

Good guys always helpful good prices

Great service and parts just steap prices

Usually very busy but always willing to help as much as possible.

Easy to find and clerks were nice and helpful.

Reasonable Prices, Helpful and Stay Open tell great time 10pm....

Helpful, but a bit of a wait for assistance

Horrible service they had us waiting for like 20 mins to ask a question employees were rude and ill mannered. This is not what i expect from an auto zone. P.s. tell your employees to pull up their pants.

Not very knowledgeable about parts.

Great place, great people, friendly.

Great people and parts the workers r very helpful

Meh, says it best, staff were bickering at each other the whole time, both times I went in, was not offered help or greeted. Small selection inside. Store was clean at least and shelves full

Friendly and quick service with fair prices.

Fast service. Walked in right before closing but the clerk for what I needed within 2 mins.

Ok good place friends

Quick service I was in and out no time!!

Auto zone sold me a badd battery be careful buying batteries from them they wont remember shoe or they wont help you out if this warranties expired Mine is less than 30 days

Great place to get auto parts.

Good place to buy new car parts

It is a nice place.

Had what I wanted ... I knew ahead of time it wasnt in stock so it was ordered for next day

Associates are worthless lazy piles of dung that cant understand how to type in a name accurately. Their receipt system is totally screwed, and they steal your money if you place an order over the phone.

Definitely not my go to place for service. Parts are questionable as well and employees are not trained

Ive never been treated so rude in my life, both the north and south lancaster location must be ran by the same regional manager, I think a seeing eye dog would be more useful and help you find a part allot easier then any employees under either south lancaster our north lancaster auto zones, as of today I will never use are come into there stores for any parts period, at least at Knechts they treat me like a human being and not judge me or look at me wierd because of my skin disease, and they damb sure give me great customer service, I should of waited until they where open the next day instead I went to Walmart after storming out of the rude south lancaster GHETTO ZONE

Dont know parts and then blame it on you saying you gave them the wrong part number

Not enough people at the front are attentive; I deliver parts regularly to them, and they frequently make me late due to nobody recognizing that I need a signature when I deliver parts to them, even though the process never changes, they still havent got it. Also, *any employee* can sign for the parts, not just the manager! 😡

Very very rude..... will not go again

Got what I needed. Apparently to work here you no longer need parts and auto knowledge.

The people were very helpful

Really good service

Good people great parts

Went in, was yelled a greeting. Waited over 5 minutes, no help offered. A young man walked in, was helped immediately. Maybe an older, fat woman shouldnt enter their business. I surely wont again-just this location, Ive had excellent experiences in Portland.

Very helpful friendly staff.

Reliable and good warranties and prices.

Went in looking for a bulb. The employee spoke to me enough to tell me that I had the wrong bulb and looked at the shelf to see that there werent any there. I asked where I could get the one I needed and the employee said I dont know. No customer service present. Will not be back to this store.

Great service and very helpful *****

Love how nice and helpful everyone is

I also like this place

Ramon was lazy too help us. So we got someone else to help.

Very big and nice store

Honestly I dont know why I keep going back to AutoZone but I put my foot down and Im not going back there again the two guys that work there are rude disrespectful and this isnt like a vendetta then I have against them Im just telling you how it is Ive been to this AutoZone many times and I havent reviewed it but now its time to because every time I go there mid-sentence theyll stop and answer the phone and leave me standing there hanging on my last word until they decide to get off the phone I think its rude I think its unprofessional and they have totally lost my business I cant stand AutoZone anymore well not the whole franchise but just that particular store I will not go into again

Real Good Customer Service

Super helpful and friendly staff

They will get to you when ever they want, youll get what you need but you have to struggle, they say can i help you?you tell them what you need, and a phone call comes in just a second then another call comes in, then no fhone calls, ok its your turn, and that only happens with one guy tall, fat, big beard.

Good parts for cars cheep

Customer service is great.

Bought a headlight and the manager Roger helped with installation. Thanks