Nothing less than amazing customer service every single time. From parts for my dryer, to purchasing a new to me washer. To parts for my next washer. The prices are fair. The guys are incredibly helpful and good for a laugh. Theyve never let me leave with a part without confirming I know what Im doing. And if I dont their labor and parts are so reasonable! Absolutely unbeatable! I will never go anywhere else

Love these guys. They provide honest appliances. Dale, youre the man!!

My dryer went out so I decided to purchase a used set from these guys since it was a reasonable price and came with a 6 month warranty. I experienced issues with my washer immediately and called the store to get it figured out. It took a week for someone to come out (partially because Im a single father and not always home) just for them to say it will need to go into the shop. I literally had to call the store a week later asking them when they would pick up the washer. 2-3 weeks later, I again had to call the store to get an update on the washing machine that was then delivered and installed the following day, by them. When I got home I ran a load and had the same exact issues but now with scratches all over the front of the machine so I called on 01/08 asking if i could return the set because i need a good running set. The guy told me the owner would have to call me back on Monday and it is now Wednesday with no dang call. i will be calling this afternoon and will update my review depending on the outcome of our conversation. Ive also been very respectful and patient during this whole ordeal but my patience is wearing.Update...salesman let me return my set with no issues.

Prompt and poliet Service, Great over-all customer service. Always willing to suggest refurbished or new; Happy to supply either and when parts need ordered has great communication. Thanks CCA team!

I called to asked about their refrigerator inventory & before I even finished telling him what I was looking for he cut me off and said “we sure don’t”. Like at least let me finish talking. That was very rude!

Bought a used washer and dryer set, delivery was on time and so far they work great.

This place is great ..honest and very helpful.

Two separate situations, months apart, with the same unprofessional, rude and condescending individual trying to schedule an appointment. To have a man be so disrespectful and condescending to a woman trying to schedule an appointment is appalling.

Thanks for helping us purchase the washer. Still has issues it shouldnt have for a new washer though you send someone out to up keep it when we call so that is something to be thankful for.

I needed something and was meet with a smile and willingness to help far beyond normal!

I love these guys. I needed a part and the price for a stainless steel range that a tenant scratched and Dale was so nice and polite, got right back to me. Thank you for your excellent service!

I have been so impressed with how helpful their staff has been! They truly care about solving their customers problems and offering the best solution, not just what will make them the most money. Im so thankful for honest companies like this one!

The guy on the phone was ridiculously rude. I was trying to explain the part I needed but he refused to even try to understand what I was explaining. I guess they don’t need business.

I have used Capitol City Appliance for 11 years for business and home service. They are very professional, response time and punctuality is second to none. The great quality and fair price on all appliances is hard to find in todays market. Will use no one else. Dont hesitate to call for service.Scott WolfKeizer, OR

Theyre good people

Nice repairman but not familiar with our refrigerator & did not know where to begin as he did not have a wiring diagram of our refrigerator. I pulled up a service manual as he did not have a PC. Still could not do any further testing. Called Capital back to tell them the tech did not really do anything until I pulled up a manual even then he was unable to perform any test. Gave me he best guess estimate, stated he did not want to charge me but its not up to him....The person answering phone said he needed to talk to the tech & the owner about crediting the call as he said he already charged my call. So much for using a local business. Nice service tech but unskilled in an 8-10 year old GE Profile...

I had an issue with my washing machine (not spinning) and after telling them what was wrong with it they tried to help me trouble shoot it. The guy was very helpful on the phone, but i was over my head. So I set up a service call, they were pretty flexible with my work schedule. The tech that came out was on time and was able to fix my washer for much cheaper then another appliance store i called. If i have any more appliance issues i plan to call them in the future. But hopefully I wont need to call them ;>)

Called to buy a new washer, talked me through some diagnostics on my current (what I thought broken and leaking calypso) machine. Will only come here from now on. This place is built on positive relationships👍

Great knowledgeable people. Affordable prices on repairing appliances.

We drove around salem for a part for our washer. The major stores didnt carrying it and other service shops were already closed for the day ( 3 pm) . We walked in & they found a replacement part in minutes. $5. Is a heck of alot cheaper than a new washer, that wont last as long. Im happy.

I happened across this place after being flim flammed by another appliance center and they fixed everything that the old place messed up, did it with a smile and did it for less than the competitor did.When I need an appliance serviced, repaired or replaced, this is my first call!Thank goodness for the team at Capital City Appliance!!!

Very friendly, knowledgeable and helpful.