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PLATINUM COLLISION CENTERS - WE WAIVE YOUR DEDUCTIBLE
2200 Fulton Ave #101, Sacramento, CA 95825, United States
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PLATINUM COLLISION CENTERS - WE WAIVE YOUR DEDUCTIBLE
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He
Review №1

I cant say enough great things about this place and its people. They are responsive, professional and understand the needs of their customers. What a great experience! Hannah is one of the most customer-service oriented people I have ever encountered. I highly recommend this business.

Mu
Review №2

Superb experience and magnificent job on my car. 👍 I saved so much in deductible from their waiver/discount program thanks to Romel, the business owner, who is an absolute gentleman and a professional guy. Hannah, who received me and processed my claim/paperwork, is an amazing sweet, professional & friendly woman who made sure I was taken care of throughout the whole process. Im very happy I brought my car here for repair and will definitely recommend others to this place. Thanks PLATINUM! You guys RoCK!! 🙏😃

Ma
Review №3

Amazing experience!It all started with the easy virtual estimate. I submitted photos of my damaged vehicle and within 2 days I had an estimate. And on the third day their office girl Hannah called me to schedule service. They were flexible and worked with my timeline and availability.When I got to the shop I was impressed by the cleanliness of their facility, you could eat off of the floor in their shop area. I knew if they were this meticulous in their work area their quality of work had to be phenomenal. I was not disappointed. I dropped off my car and was checked in quickly and efficiently and was whisked away to my awaiting rental car (which they had scheduled for me).Hannah phoned me 2 days later to give me an update of the anticipated time for repairs, which were completed on time, flawlessly. I cannot tell the car was ever damaged. When I came in to pick up the car, Romel the owner was there and got me through the process in under 15 minutes and even returned my rental for me. On top of great customer service, prompt efficient check in and out, and the easiest estimate process ever, they did phenomenal work and DID NOT CHARGE ME FOR MY DEDUCTIBLE . I offered to pay because the service was GREAT, but Romel politely declined. Don’t waste your time taking your car anywhere else. Their 5 star reviews don’t lie.

my
Review №4

This is where you can expect world class service and reliable help. The owner himself makes sure your specific needs are met to your satisfaction. If youre in doubt or not mechanical he and or staff explains clearly and concisely.Highly Recommend even though my insurance totalled my vehicle and he actually didnt do repairs!

Da
Review №5

Got into an accident and I was super upset because I thought my car will never look the same. Dropped off my 2020 Bmw with Romel and his team to have it fixed. When thee car was done I could not believe my eyes. It was same as néw and they washed it for me. So pleased with the process and service. They felt with insurance and were even able to waive my deductible. Best service and quality ever

Ge
Review №6

Romel was very professional and had my truck looking brand new as if it was fresh off the lot, would definitely recommend to friends and family.

Li
Review №7

The body work is good. My interior not so happy with. I have stains & broken pieces that cant be replaced. Took a long time to get my car back

Je
Review №8

The cleanist ahop i have ever seen.

Pa
Review №9

I called probably 5 different places, yet called this specific place Multiple times and spoke with different people. ( I’m one to always shop around before deciding).Entire staff that I spoke with all treated me the same and were excited to help.Romel hands down went the extra mileTo take care of me and my carRental while my vehicle was in his shop. He handled everything through my insurance and kept me more up to date than my own insurance company. No hassle no issues, only place I’ll ever go in the future.Definitely established a good repor and I have no regrets coming here.Can’t say thanks enough.! You won’t regret it. 5 stars for a reason.

Sa
Review №10

Absolutely AMAZING!! This body shop is like no other in town! Only complaint I have is that their parking lot is always full (which is a good sign because they are super busy). When I 1st arrived for an estimate, I saw a young man polishing a car as I was walking by, come to find out that the young man was actually the owner of the place!! It is amazing to see the owner getting his hands dirty instead of sitting behind a desk. It shows leadership and it also shows that he cares about the work that comes out of his shop. He was so friendly and awesome! Definitely not your average type of owner. Also the shop and the office is SO CLEAN! there wasnt a spec of dust in the office anywhere, it almost looks as if its cleaned twice a day. The shop is so organized and spotless! My 1st impression of the shop was intimidating at 1st because I didnt know if they only worked on higher end cars until i looked on their website and saw normal cars as well. I have a 2020 Honda Civic so Im glad that they actually worked on normal cars as well. Not to Minchin they also waived my deductible! so i basically got my repairs done for free!!!!! Hard to believe it was real but they actually waived it which is awesome especially in the times were are in right now. I asked the owner how can they waive it, and he told me they just take a partial loss in the labor without compromising the craftsmanship or quality of repairs. When i got my car back i was just completely blown away of how good of a job they did! I had my car repaired at other collision/body shops before and Platinum definitely did 100x more better job than anyone! The paint was so shiny and they also warranty their work for a lifetime! What more could you ask for? I highly recommend this shop! they gained a customer for life! Thank you so much!!!

Hu
Review №11

Great customer service, fantastic work. I brought in my 2019 Audi S5 Sportback, I was kept informed about all the work being done and the time it took to get my vehicle back. I highly reccomend Romel and staff, they do flawless work!!

Mi
Review №12

Platinum went above and beyond what my expectations were! My car is like a child to me and I’ve put a lot of work into it myself over the years. I’ve always been very hesitant to hand over the keys to let someone else work on the car as I can be very particular. Everyone at the shop was more than kind and listened to every concern and request I had. Looking at my car now you can tell they are very passionate about their customers and the work they do paying attention to every little detail. My car looks like it did when I drove it off the showroom floor and I couldn’t be happier. Thank you Platinum for all you do I’m forever grateful for your crew!

He
Review №13

It was an amazing experience. Romel was very professional and kept in contact with me daily about my car being worked on. He helped me with my rental vehicle as well with amazing customer service. I will definitely tell my friends and family about platinum collision center.

Je
Review №14

There are not enough good things to say about this business... they go above & beyond your expectations. They not only went above & beyond my expectations with my car but they handled everything with my insurance company. They had constant communication & updates for me throughout the process. They are highly personable & their work is outstanding beyond measure. Romel the owner will go above and beyond his position to make sure your happy with the end result. This business is over an hour away from my home & I will bring my car to them from now on for all services moving forward. Thank you to everyone at Platinum Collision for all your hard work!!!!!

li
Review №15

Romel offers one of the most professional repair services Ive ever experienced. His body and paint work is top quality, I would never take my car anywhere else again.

Br
Review №16

First off I just want to say if you want your car done or you got into an accident and want someone to fix your car please please please go here! Russel and the rest of the crew are absolutely amazing and took care of my car as if it was theres. I’ve been to other body shops and this one goes ABOVE AND BEYOND what you would expect from a body shop. When I finally got my car back it looked brand new and I’m still amazed every time I look at my car as if it was the first time. Do not waste your time looking into other body shops this one will 100% make sure everything is looked at and is in perfect condition before you get your car back. Not only that Russell helped me so much during this whole process and really took so much stress off my shoulders. I’m extremely appreciative and grateful and I will ONLY be coming to this body shop for my repair needs!

Ma
Review №17

Excellent Customer Service, Great Communication, And Friendly Workers. 10/10 Would Recommend. I Will Definitely Be Back!!

Sk
Review №18

These guys are awesome!! My roommate backed into my c43 AMG about a month ago and I was pretty upset about the damage. I did my research and came across this shop. I noticed they deal with a lot of high end cars and had amazing reviews on their website so I decided to go through them. I just got my car back yesterday and it looks better then it ever has! They did an exceptional job on the repairs and even gave me a full detail. I definitely would suggest using this shop If you have any body work and repairs you need done

Kr
Review №19

Romel and the employees are extremely pleasant to work with. I recently had taken my car into Platinum Collision Center where my vehicle had frontal damage as well as steering damage. I was told upfront the timing of when I would get my vehicle back and boy was I surprised to see my SUV in absolute mint condition (They even cleaned the inside of my SUV!) They went above and beyond with taking care of my vehicle as well as take care of me keeping me updated and informed along the way. If anything happens to my vehicle or any friends vehicles I’ll be sure to send them to Platinum Collision Center! I HIGHLY recommend them!

Ly
Review №20

Platinum Collision was great. Russel was awesome to work with. They did absolutely everything they said they said they would. The car looks beautiful. The shop is super clean. Everyone is friendly and the place has a positive atmosphere so I felt good leaving the car. Russel knew the adjusters and worked with them to get everything approved. Rental car company met me there with the rental and I got to drop the car and leave the keys with them when I came to pick up the car. Ill def. take my car there again and I recommend them!

Da
Review №21

To be completely honest I did not trust any shops around my area to work on my car after experiencing a hit and run. It took me about 2 weeks to find Platinum Collision Center in Sacramento. After reading all the reviews and speaking to both Romel and Russell I decided to give them a shot. The process was longer than usual for my car to be finished because of my insurance and the rarity of my vehicle also parts were hard to get a hold of, anyways if youre like me or are simply looking for quality work and communication these guys are exactly what you want! They also lowered my deductible i thought that was just clickbait turns out its legit 👌 Thanks to everyone at the shop for getting my car to look brand new and letting me know the whole process as it went down 10/10 in my book would recommend to anybody whos looking for repairs!!!

Ge
Review №22

The service here was top notch. Romel and Russell are some of the finest service professionals Ive dealt with. I truly believe service like they offer is not something you can just get anywhere. That is only the beginning of it.Their work was far beyond what I expected. Our car looks better than before the accident. They went above and beyond to get us the best quality parts. Russell contacted us regularly to keep us posted on the progress and any delays (none which were on them, insurance and parts availability issues).Their facility is super clean. You could eat off their paint area. Just goes to tell you how they will treat your car.I highly recommend them for any work you may need done.

Br
Review №23

I would highly recommend Romel and Platinum Collision Centers he is a consummate professional and always follows up to make sure the job gets done. I have taken my car to him twice and he has always been friendly and exceeded my expectations with their quality of work and communication. PCC is and will always be my go to collision center. This isn’t your average greasy body shop, more like a high end showroom. 10 Stars from me!

Qu
Review №24

My cousin referred me here after she had work done on her car. When I needed it, I knew exactly where I would take my car. Russell took good care of us and it was a stress free experience. Even got the OEM parts the insurance wouldn’t cover. Work is pristine! You can’t go wrong here. I will always refer here!

Te
Review №25

I had such a great experience with Platinum Collision! They were very professional and on time with the repairs and they made the process SO painless. Hopefully I dont end up needing body work on my car again, but if I did I know Platinum Collision would make everything so easy! I wish I could do more than 5 stars!

Ch
Review №26

I was a victim of an unfortunate event while my vehicle was parked over night in my homes parking area someone had backed into my 2018 Chevrolet Traverse leaving my rear bumper and lift gate severely damaged and of course they left me without a note and to pay for my insurance services to fix the damages. Needless to say I was already perturbed regarding the whole scenario.Upon my arrival Kyle was the gentlemen whom checked me in and due to a recent injury he met me at my vehicle for check in and ensured great customer service throughout my vehicles stay at their collision center. He even aided me in moving over my personal belongings so I wouldnt strain myself.As promised by owner Romel B. my vehicle was finished on time, washed and vacuumed to pristine condition.The quality of service I received was superb and the caliber of professionalism was exceptional.Thank you Nick and Romel for such an amazing experience. If I am ever in need of services I will most definitely be back requesting your aid.Happy Holidays.

D
Review №27

I cant be more pleased with how everything turned out. They have an excellent staff that prioritizes a customers time. Thank You Gentlmen!

na
Review №28

My experience with Platinum Collision Center was nothing short of AMAZING!!!! The employees were kind, very informative, a extremely clean environment, spectacular customer service and overall they treated me like absolute royalty. The services was fast, my car returned back in perfect condition and they remained in contact with me the entire time my car was being worked on to keep me informed with the process of my repairs. I would highly recommend this shop to everyone! You will not be disappointed!!!

An
Review №29

Working with Romel was an absolute amazing experience! All I had to do was create a claim with my insurance and provided the claim number to Romel and he took care of everything on my behalf! I didnt have to worry about anything! He contacted the insurance company and got everything approved! He kept me updated with text & photos of my car and never left me wondering whats going on with my vehicle. I never had to call to check on the status of my repairs! Although repairs did take longer than expected, it was well worth the wait! (My insurance covers the rental car anyways) Most shops just want to repair your car and move on, but this shop takes longer because they are more meticulous about the quality but the results are phenomenal! Literally a brand NEW car! The shop is extremely clean! Even the bathrooms are spotless! This was a good sign to me because it shows that they take pride in their work! I will always bring my car here if I need anything else and I will tell my family and friends about this place! (I also get $100 for every referral!).

Ka
Review №30

The people at this location are great and make sure that their customers are satisfied!!! They’re super fast and updated us whenever they could. When I got the car back, my trunk didn’t work. Contacted them back and they were willing to fix it for free and give me some cash back. These guys are top notch and want to do everything they can to make sure we are satisfied and they do a really good job on their work. What was damaged was my rear quarter panel + bumper and they painted/fixed both extremely well. Definitely come here if you need work done to your car!

No
Review №31

Amazing work! Romel is very professional and did an amazing job on my car!!!

De
Review №32

These guys are really great professionals! Shopped around at five other body shops, found this one to be the most well organized and clean shop out of them all. If you want it done right I would highly recommend this shop. You’re also extremely courteous and very professional.

El
Review №33

Romel you are amazing and saved me last minute.Def recommend.

Ja
Review №34

I’m so happy I took my 2019 Infiniti QX60 to Platinum Collision when it got hit and needed my door and fender repaired. Russell was so helpful and assured me my car was going to be back to normal and I was amazed by the outcome. Not only did he quickly arrange a rental car for me while my car was getting fixed but after seeing the end result I have to say that Russell and his crew went above and beyond. My car looks even better than it did before!! Russell dealt with my insurance and was able to get OEM car parts. He always kept me updated through text messages with the car’s progress and my car was finished in estimated time Russell had told me. So definitely rest assure your car is in good hands and you’ll be treated with professionalism from Russell and his crew!

A
Review №35

My car was hit pretty bad. Instead of using the company my insurance wanted, I did some research and found Platinum Collision. From the first phone call they were professional and caring. When I took my car in, my first impression of the shop it that it was very clean And presentable. You don’t see that from a body shop very often. I met with Romel, He was very detailed and took his time when looking at my car, he came across more issues than a few of the other body shops I had looked at my car. He made me feel very comfortable and knew exactly what needed to be done to get my car to look 100%. The work that was done is amazing, I couldn’t be any happier. You can’t even tell my car was ever damaged. I will forever use platinum collision centers. I highly highly highly recommend them. You won’t be disappointed!!!

Sp
Review №36

Romel and his team at Platinum Collision went above any beyond on my vehicle repair. They are professional, quick, and he provided constant updates keeping me informed during the process; not to mention my deductible was waived. This experience was everything you could possibly ask for due to the unfortunate outcome of a vehicle accident. I highly recommend any and all body repair be taken to Romel and his exceptional team.

Li
Review №37

I managed Autobody shops in the past. None compared to the Top Shelf Customer Services and Quality of Work I experienced doing business with IPlatinum, at every turn-from walking in the front door to picking up my vehicle I was IMPRESSED!!! Scheduling, Parts Ordered, Supplements and Insurance Processed was taken care of with ease and flow, I didnt have to hagel or do follow-ups with them or the Insurance Company...ALL was Seamlessly and Professionally taken care of by IPlatinum, all I had to do was pick up my Beautifully Repaired and Detailed car and drive. If there were a TEN START RATING SYSTEM....ID GIVE IPLATINUM A ELEVEN STAR 🌟 Grateful Customer, L Glenn ⭐

Su
Review №38

Platinum collision has the best customer service. Romel kept me in the loop.Took care of everything!!! Going to a body shop can be very stressful. At Platinum collection I experience zero stress they are great!!! My car looks beautiful. Thank you all very much. I highly recommend them. Ty S King

Ki
Review №39

Romel and his team of professionals did a top notch job on my Toyota RAV 4. They repaired the damage and returned my vehicle looking like it just rolled off the showroom floor. Romel kept me informed each step of the way, and even sent me a few photos of work in progress. The shop itself is just modern and classy looking and everything about the experience was positive. A perfect 5 star rating for this business ... it really is Platinum! ⭐️ ⭐️⭐️⭐️⭐️

As
Review №40

My review has taken a while and for that Im sorry! I needed some time to gather my thoughts and be able to think clearly about everything. I was in a horrible accident in January of 2020. It took months to find a place that would help work with me on my very large deductible as financially it wasnt in the cards, plus now with the whole COVID19 shut down it felt almost impossible. However I heard about this place on the radio. I thought, no way could this be true that a place would help with deductibles. I called and was told to come in with my Jeep. I went in and showed them the damage to my Jeep and explained to them what happened. Emotional I cried in their office as this accident was mentally a lot to handle. They said they would help me and waved my deductible, I again lost it emotionally as I just couldnt believe I was actually going to get help for once in my crazy messed up life. They had to work with my insurance who I begged and pleaded with to not total out my Jeep as right now thats ALL I have. After all the hard work they did going back and forth with insurance they finely got approved to fix the jeep. They did an amazing job with what small limit there was to repair the Jeep, and make sure everything looked as good as new!!. They went above and beyond to help me keep my baby, and get her fixed so I dont have to see the horrible reminder of that very painful day anymore. They not only did they help me fix my baby but they gave me a chance to start healing from this accident. Thank you so very much for everything!

CH
Review №41

Great service, great mechanics, they really work with you and give you good quality. My insurance took forever to get things rolling but PLATINUM COLLISION CENTERS made sure everything was done correctly and brought my car back to life!!! Thank You Guys Much!!!

Jo
Review №42

My wife and I brought her truck in after being side swiped. I thought car was through. Platinums repair looks better than the factory paint. Well done. Definitely coming back!

As
Review №43

Thank you for taking care of my 2019 Ford Fusion Romel! Shout out to you and your mechanics working day and night you guys are awesome

Br
Review №44

I did hours of research and went to multiple shops to get estimates. When I heard of Platinum Collision Centers on the radio, I decided to google them and had read almost every single review. Least to say, their reviews are EXACTLY what I experienced. They waived my whole deductible because there was a lot of damage. I thought it was a scam, or fake reviews but I got to work with the owner (Romel) and he took care of everything! He literally texted me almost every other day with updates to my vehicle and sent progress photos when he had time and always kept me in the loop. My insurance was a hassle! they wanted to repair my bumper, hood, and fender, and Romel stated it was not possible to achieve a quality repair with that much damage so he took it upon him self to just replace the parts with brand new parts. My experience here was phenomenal! This is definitely not your average shop, I felt a real connection here and I will definitely recommend my friends & family!

Ju
Review №45

I was in a minor accident and took my car to Platinum Collision Centers Sacramento for repairs and we had the best experience. Their customer service was impeccable and they made the entire process stress free. They took care of everything from scheduling a car rental pick-up/drop off to dealing with our insurance company to ensure all the repairs were approved and completed. They were also able to reduce out deductible and save us money. On top of everything else, my Jeep looks good as new. If I’m ever in need of repairs, they will be my first call.Thank you!!!

Sh
Review №46

Working with Platinum Collision Center was an awesome experience from the get go. I was always kept well informed on every step of the process.And best yet, was my car looks Great!Thanks for all your hard work.If I ever need collision repair again I know where to come , but I am praying that doesn’t happen anytime soon.

Da
Review №47

From day one the experience with Platinum Collection was Outstanding, they were very Punctual with the work that needed to be done, with no hidden fees. They kept me informed with just about every step they done. Romel at the front desk is very helpful with your needs. Thanks guys for the good work on my Truck !

Ca
Review №48

Russell was great. This shop did a great job. Made it easy.

Ro
Review №49

I love the fact that they gave me updates on my vehicle. They were very polite and professional.Rochelle Gauthier

Ni
Review №50

Absolutely amazed, my car looks better than when I first bought it from the dealership. Romel made the process easy, took care of everything and went above and beyond. Very satisfied -Nikki

ke
Review №51

Russ is AMAZING if you need car body work done right the 1st time with quality and experts plz go here. Very honest and reliable

K
Review №52

I would give Platinum Collision Centers more stars if I could. The customer service was superb. I received text messages with updates on my car and status. Platinum also assisted me with my rental car and returned my rental for me. My car looked beautiful when I picked it up. All original parts were used for repairs and I couldn’t notice a difference in my car in fact when I got home my kids said my car looked like a new car again. I would definitely recommend them for your auto body needs.

Yi
Review №53

I had my vehicle repaired here using my insurance. My front bumper and grilled was hit. From outside, it had very minor visible damage, but the first day I brought the car in, Romel took a look and told me it might be more complex than it appeared to be. Romel was super nice and professional. The work was well done, and he is open and responsive to any questions I had during the whole process. Worth try!

El
Review №54

One of the best experiences I have ever had was at this location. The attention and time I have received from this location and from the members here has been one i will always remember. I have been to a previous collision center and this is by far the one and only place I believe that makes a customer feel welcomed and appreciated. I would recommend this center and company to anyone who has undergone a negative experience, because this location will make a difference and make your experience the best you had ! Thank you ! Platinum Collision!

Br
Review №55

I was a little skeptical at first, but they were able to waive my deductible ! Awesome !! I was Amazed from the beginning, to the end.Romel was more than accommodating & I am Definitely recommending to my friends and family! 🙌

Jo
Review №56

This place is good buisness Romel handled everything for no hassles at all real easy and alwayse good communication I would definitely bring my car back

K
Review №57

Look no further!!! This is the place to take your car!!! Incredibly professional ..outstanding service and best quality work. I have a sparkly red Mazda 6 and the paint is not easy to match. They matched it perfectly and fixed a couple of other things as well, and worked with my deductable. Such a classy operation. Love this place!! Also, very neat and tidy garage. So impressed.

Mo
Review №58

Platinum collision center did such an awesome job repairing my car after a recent accident. From my first visit to platinum collision to the time I picked up my car the customer service was outstanding, Romel was a helpful guy, he kept me informed and up to date with my car repair. I do really appreciate their work, the car look brand new. They are really professional and know what they doing.

Bi
Review №59

My bumper cover and the brackets beneath it all came loose. Originally they quoted me a very reasonable price to fix it. But then it turns out they were able to reuse the loose brackets and the fix only required a few bolts and a bit of labor which they didnt even charge me for!!!!. Check this place out. Well worth your time!!!!

Ja
Review №60

Excellent service. Romel took care of everything and kept me up to date. Go here if you need work done. Best decision ever!

Lo
Review №61

Being hit by another car was a frustrating experience with both the other partys and my insurance companies providing disappointing service and coverage. Platinum Collision on Fulton stepped up to the plate and gave me the value and service I needed. Their work was excellent. Ramael was one of the most helpful persons Ive ever met. I am a totally satisfied customer!

An
Review №62

My Lexus RX350 was recently repaired by Platinum Collision. Romel was easy to work with, was professional and he kept us informed of the progress of our vehicle. Unfortunately for him, Romel had to deal with our insurance company, The Hartford, who declined coverage on certain parts of the vehicle even though those parts were required to be fixed according to the manufacturer’s guidelines. The repairs were made in a timely manner and the vehicle looks better than new. I would highly recommend Platinum Collision. They went above and beyond and we are very happy with the service and the work performed. Thank you Romel.

Ch
Review №63

Thank you to the Platinum Collision Center, staff for doing a phenomenal job. They were very professional and constantly kept me updated, my car came back brand new. I highly recommend them thank Platinum Collision Center Staff.

Ti
Review №64

Fantastic experience. Great service, communication, thorough, and great work. Hope I don’t need a body shop anytime soon. But if I do, I’ll be back here.

Ka
Review №65

These guys are miracle workers! Not only are they professional, do excellent work, keep a pristine environment, and are friendly...they are also fast! I had a claim for a small fender bender. Called up Platinum Collision Centers and they had my car towed in the next day. Within a week!! I had my car back! 😀 These guys are the best. And from the sounds of these other reviews, I am not the only person who would recommend them. YOU GUYS ARE AWESOME, THANK YOU!!!

Ru
Review №66

If you are looking for a body shop, then look no further! This place is a amazing! Very very good work! Extremely professional! Updated us along the way with photos! Even had thank you gifts for us at the end! Its almost too bad we had to have an accident to find this place! They have made a customer for life from us!

Di
Review №67

I had the best experience with Platinum Collision Centers. I worked directly with the owner, Romel and was amazed by the level of customer service. Romel was understanding, worked with my insurance company and went out of his way to accommodate me. I was very pleased and have recommended him to multiple friends already.

Je
Review №68

Platinum was very helpful. They checked in with my throughout the process of fixing my car. They worked with me to make sure I had exactly what I needed. 10/10 would recommend.

Al
Review №69

First and foremost I would like to say this place deserves way more than 5 stars! This is a 10 star business. Romel and his team are caring, kind detailed professionals that strived to make my car as exceptional as possible. His team is so talented I can’t even tell I ever got in a wreck in the first place!Let’s start at the beginning, I got in a car accident during the whole pandemic and I remember freaking out because I didn’t know what shop would be able to take me or if my insurance adjuster would even be able to come out and look at the damage. Finally after 2 months of back and forth I reached out to Platinum Collision Center. Romel took all my worries away.He made me feel like more than just a customer or business, he made me feel like a longtime friend. He kept me updated all day every day on my vehicle, my insurance, parts, additional damage, you name it! He never left me in the dark, it was step by step constant updates. He went out of his way more than any business I’ve ever been too in 25 years of life.He was able to work with me to get the estimate and work on my car the way I felt most comfortable about, price match my OEM parts at no additional charge to me, cover the rest of my rental for the week, replace my battery at no charge and even waive my deductible!! Also I got my car back sooner as well!Let’s just say I cried my eyes out, I could not believe how kind Romel is. He is a true gem to the collision industry and honestly to this world!Trust me when I say not only did my car come back looking beautiful and spotless , but I felt like he put the work and dedication in as if it was his own car leaving the lot. He even changed my license plate cover since mine was damaged in the wreck. He chose the cutest cover, pink with diamonds!!All I can say is don’t be intimidated by the luxury cars you see online or in the reviews, he treated my Kia Optima no less than a Ferrari!!! Romel gained a customer for life and a friend. I am sending all my friends and family to him for the rest of my life! Romel will have a successful business since him and his team are the most caring group of people I’ve been grateful enough to work with! Please take my review into consideration and bring your car here! I promise you will be so impressed and amazed with Romel and his business! 10 STARS ALL ACROSS THE BOARD!

Ju
Review №70

Got great service. Came in for rear quarter panel damage and when I went to pick it up came back better than I had expected. Romel took great care of me and was very impressed by the exceptional service will do business again!

De
Review №71

Great people great service ask for Phill

Jo
Review №72

Very unfortunate when you have an accident but what a blessing it is when you find great people that do amazing work and go above and beyond for their customers! Like everyone else that left a review has said you won’t regret giving them your business and I also received a gift bag after service was complete which was a first and is AWESOME! Great customer service and appreciation, thank you guys again!

Al
Review №73

Fabulous job! Very detail oriented. My car looks like it’s never been in an accident. Highly recommend this place for any type of body work. Employare knowlegable, friendly.

Se
Review №74

This place is awesome. Staff is very professional and got my car fixed in a timely manner. I would recommend this place. Great job guys!!

In
Review №75

Best in the business. Romel has gone far beyond my expectations as far as customer service and the quality of work! 10/10

Br
Review №76

I had an excellent experience at Platinum Collision Center. They are very good at updating customers on the status of their car. Furthermore, they helped me save money by covering part of my deductible. My car turned out really well.

No
Review №77

Truly an awesome experience, getting in an accident and needing auto body repair is never fun or pleasant time, but Romeo made what is usually is a stressful experience easy and pain free. He took care of me sent regular updates on the job and delivered top quality service. 10/10 would recommend.

Ph
Review №78

Update: I have been a repeat customer and Romel is amazing! Very professional, incredibly clean shop, takes pride in the work, and was more than accommodating on fixing up a part that needed some extra love on it. This is a guy that you just want to do business with and him and his teams work is outstanding.Awesome work, very friendly, attention to detail, and high end equipment.

vi
Review №79

Romelu is the business. Brought both my cars here and he worked on both my vehicles. He kept in constant contact with me about my vehicles. His quality of work goes above and beyond. I highly recommend his service to get your body work done. I pass out his cards. I had both Hyundai done here. And very happy with his work on my vehicles. Thanks again Romel.

Br
Review №80

Romel was very accommodating as far as my haphazard schedule to say the least and yet everything went very smoothly because of his expertise in his field , thank you again.

Sh
Review №81

I wanted to thank platinum auto body for the great service . Special thanks to Romel for taking the time to meet me on his day off so I can drop my car off which was on a Saturday. My car was repair in a timely manner and they great communication on the status of my car . I appreciate the hard work and getting me back on the road by the weekend thank u so much .

Li
Review №82

Top service and very professional. Romel is great at what he does and I couldn’t be happier with my experience. My insurance company was being difficult but he took care of everything, worked extra hard and kept me informed every step of the way. My car looked spotless when I picked it up! I would highly recommend this shop to anyone.

Jo
Review №83

They were great!! They worked well with my insurance company and got everything straightened out/ fixed and out the door. Ill go back (though I hope I dont have to!)

Qu
Review №84

I had a great experience here!!!!! No headache and romel alway kept me update throughout the whole process.

Ta
Review №85

I would recommend this business to anyone..great service, beautiful work...Im very pleased with my entire experience..my new go to guys..

Au
Review №86

Nice place and friendly staff at Platinum Collision Center

Jo
Review №87

This place is seriously the real deal. Great customer service, great work. My car looked like the damage was never there. No lies, just honest business. Im so happy I went here. Id recommend this place over anywhere else.

Ro
Review №88

Great work done on my CamaroI left very much satisfied with the overall serviceRumel was very helpful and also provided me with a reduction on my deductibleIll definitely recommend this shop to anyoneLooking for collision repair.....excellent service

Do
Review №89

I was looking online for a Body Shop with great reviews and closer to work. I found Platinum Collisions Centers and spoke with Romel. Romel did a great job with my 2002 Audi A4. He kept me informed of the status, friendly and honest. I picked up my car yesterday and I was very satisfied with the quality job. I recommend Platinum Collision Centers for any auto body work. Quality not Quantity!!!Donelle J

Na
Review №90

Awesome service! Couldn’t have asked for better! They kept in touch, always updating me on my repairs. Quick and to the point! Loved everything about this place! Thanks especially to Romel at the front!

Ru
Review №91

The staff at platinum collision center fix my car up nice and even cleaned it up, made it look new agian. They did the work fast and very professional. I highly recommend using them when your car needs repair.

Ky
Review №92

The team at Platinum Collision Center did a great job with my car, they had it done quick and correct. Would highly recommend them!!

KJ
Review №93

I HIGHLY recommend this auto repair shop! Romel is very thorough, responsive and professional. He caught additional repairs that another auto repair shop missed and they did the work in 3.5 days whereas the other repair shop was going to keep my car for 6 days.

Br
Review №94

Romels is a top notch body shop. I am overly pleased with the work that goes into any vehicle we send Romels way. They stand by their work and do excellent work and service. Again thanks guys for taking care of my customers for body work and repair.

Ch
Review №95

This shop is very clean and the work is immaculate. The staff is great and they repaired my car back to its original state. I would highly recommend this shop please come see them. Ask for Romell!

Ga
Review №96

I came across Platinum Collision Center by an AD and was hesitant to bring my car in after reading that they waive the deductible and thought maybe this is a scam. So thankful I decided to take the risk of going with them and not the collision center my insurance provider recommenced. Romel was so helpful and communicative through the whole process. He kept me informed by calling/texting me. He originally told me the car was going to be ready on 8/9/19, but instead I picked it up on 8/6/19. My car looks like nothing ever happened. In fact, it looks better than it was before. They even offered lifetime warranty!Thank you Romel for choosing quality over quantity. Your work shows your integrity to detail and professionalism!

La
Review №97

I highly recommend this shop!! I brought my truck here to get the hood and roof painted and Romel did an outstanding job!! He matched up the paint exactly and made my truck look brand new again! He will always have my business

Ma
Review №98

A hidden gem in auto collision repair.#1 in my opinion

On
Review №99

Omg this place is the best. Romel isvrty kind and professional. He always keep me updated with any changes. Took a bit longer due to parts on back order but all in all Im very satisfied. Will be coming back for more work. Wish I can give 10 stars highly recommend.

Mi
Review №100

From start to finish Romel was very attentive and professional. Prior to dropping my truck off I spoke to Romel and he made sure that everything was handled and taken care of. I barely had to speak to my insurance adjuster because he took care of everything for me and made sure that I received the factory parts I wanted. I received my truck in exactly the timeframe he promised— looking as if nothing had ever happened and brand new again! I will definitely be coming back for future uses and will recommend to all my friends and family.

Information
100 Photos
100 Comments
5 Rating
  • Address:2200 Fulton Ave #101, Sacramento, CA 95825, United States
  • Site:http://www.platinumcollisioncentersllc.com/
  • Phone:+1 916-999-0400
Categories
  • Auto body shop
Working hours
  • Monday:6AM–10PM
  • Tuesday:9AM–10PM
  • Wednesday:9AM–10PM
  • Thursday:6AM–10PM
  • Friday:6AM–10PM
  • Saturday:6AM–10PM
  • Sunday:6AM–10PM
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:Yes
Planning
  • Appointments recommended:Yes
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