Came here after a negative experience at the Sterling Heights location. What a difference! Clean, brightly lit, and so helpful!!! Got a radio and they were so helpful with instructions.

Wonderful Experience. Highly Knowledgeable and Quick Installs. Just Dropped It Off and Picked It Up Later. No Worries. Plus Gave Me a Great Deal.

I really appreciate mickey shorr here in royal oak they take care of my situations all the time. I can go to any other location and never have my situation taken care of until I come visit the royal oak location. I have not had one problem with this location and I will DEFINITELY ALWAYS come to royal oak no matter the distance, and no I do not live close by, but its worth my travel. Thank you mickey shorr for all that each of you do.

What a shame man. I’ve taken 4 cars more to this Mickey Shorr. The first 3 I’ve never had an issue with them and they even went above and beyond to help me. I don’t know if they have different employees now or not, but this time was awful and I will never be returning. They looked up my stereo specs and failed to tell me (or possibly just missed it) my vehicle has a factory amp for the speakers. Whatever that’s not a big deal. What is a big deal is that if they missed it while looking it up, they didn’t stop the job and call me before continuing when they eventually noticed it. The other issue is the fact that they failed to call me and tell me the speakers they said would fit actually didn’t fit so they just went ahead and installed smaller speakers without contacting me (I am apparently getting a refund for the difference.) So not only do I not have the correct size speakers, the speakers that are installed sound like absolute garbage because there’s no amp powering them, they just completely bypassed the amp apparently. I will not be returning with any further business.

Was afraid that Id have to come back at another time as diagnostic guy wasnt there yet and I had to be to work in a few hours. Diagnostic guy arrived after 10 minutes of waiting and I was in and out in about an hour. Went for diagnostic for a car alarm they put in yeeeaaarrrrrs ago that stopped working and the wires fell from beneath the steering column. Wire were set back in place and alarm is working like new! Great customer service, highly satisfied.

The manager for the garage tech did an awesome job replacing my DVD it looks very professional!! I highly recommend my friends and family to go.. Im a satisfy customer will continue my business with these guys 💪👍💯

John was very helpful. He went over the different options for a remote car starter and did not try to upsell me , They had my vehicle done in less then 2 hours. My wife loves the remote start. I will highly recommend to friends and returning. Great service!!

I have a 2004 Honda and got a radio as a gift. I came to Mickey Shorr Royal oak they installed it for me. Very affordable and now I can ride & jam out to my music. Very satisfied!

Detailed knowledge of audio systems and quick and efficient assistance for what I needed.

Ive gotten alot of work done here through the years. They stand by their warranties.

I like this place so much, the guy at the front desk is nice. He does his job and is a pleasure to talk to while you wait. They have some experienced guys working in the garage and it shows...

It didnt go well, my first visit. I wanted to upgrade my factory radio for an aftermarket Kenwood. The new kenwood cost $400 which is reasonable, however total charges for installation and harnesses and labor was more than $900. Plus I would have to leave my car which would require a ride service for another $50.

Horrible they wired my subwoofer in wrong and my remote start and they were going to to charge me an arm and a leg to get it fixed stating that is wasnt there fault and plus they are way over priced

They installed a remote start in my wifes 2007 ford edge. Did a a quick job, finished on time, and works like a charm on those nite wife works late. Great range. Works e en from deep inside her store.

Lied to me on several occasions on installing a head unit on my vehicle qouted me a price for installation now they dont even recall me ever talking to them about it. Horrible service and communication will not be contacting them ever again dont waste your time with these lying losers

Terrible salesperson.. I had equipment to transfer into me new vehicle and was told 3-4 weeks to install because they where to busy with there on store jobs. And there wasn’t any work being done at all. Told me if I brought some new stuff then I could be moved up smh. I’ll never go back after having multiple cars done there for sounds

Paid $1100 for radio and parts waited 2 weeks for the parts just for the parts to be wrong did not try to get the right parts at all just gave me my money back would not recommend this place and i will never go here again completely wasted my time all the time i waited i could have found a radio

I have to say Dennis is a great person and if you want customer service he is the guy to see. Will work with you and down to earth. Im a African American and I will continue to shop at Dennis store on Woodward Ave. Also will be sending friends 100%. Cant get any better service than this. Definitely coming back soon.

Soooo terrible. Brought my radio in to be fixed and they said they knew what was wrong and I trusted them to fix it and spent money on the things they convinced me I needed. I got my car back and they said they were wrong about what they thought was the issue but still went ahead with installing a whole new radio when it was not necessary. I brought the car back because they said they would fix it but just continued to make it worse. I would not send my worst enemy here to get their car fixed. Embarrassing that anyone would ever give this place 5 stars probably employee posing as a customer. If you know what’s good for you you would not trust these people with your car.

Good service they put this state of the art Viper car alarm in my car and I love it.

Got a remote start put into my car & everything was fast & timely! It was done in one day.

I have been visiting Mickey Shorr for all of my car audio issues for many years. I am very pleased with the service I get there. Their techs are first rate and very knowledgeable. I highly recommend Mickey Shorr.

Did a good job left Car over night and got it when they said. Great customer service.

Great place to get car done.

They got me together with my remote starter. Im happy again!

Store manager JOHN he is the man. Highly recommend anyone going there to see him he is the best

I went to the Royal Oak location after the Bose system started malfunctioning in my Escalade, had them install an all new system and a remote starter. I was impressed with the knowledgeable staff, and my sales guy, Sean, was able to show me the system to fit my needs and budget, at a fair price. I was impressed at the professional installation after looking under the dash, as I used to do stereos years ago myself. Im going to bring my wifes car to be hooked up soon!

My stereo in my car Sounds so good I wanna stay in it 24 7Im so glad I want to Mickey shores excellent job Great sound Thanks Dennis

Great customer service. Knowledgeable staff. This is my 4th time purchasing a remote starter from this location. Never had a problem!! In at 9a & out by 11a on a Saturday!!

I dropped my car off at about 8:30 I got it back about 11:30 12:00 pretty quick service to me other than I think it was a scheme or something when they were trying to get me to pay $20 not to hold my spot but to do paperwork that only took like three minutes so Im not understanding that

I went here for a head unit upgrade. I had an aftermarket unit already, but wanted something newer. The sales person worked me out a decent deal and said the install would be easy as they could reuse all the wiring for my amps and steering wheel controls, all of which I specifically stated the importance of retaining. Sure enough a couple hours later I had my car and everything worked well. Awesome! 5 Stars!But wait...I got half way home and realized the steering wheel controls, which I had an aftermarket adapter for, werent functioning. I took it back and it was at this point they informed me my adapter was not compatible with the new deck. Im a pretty understanding guy. Theres no way they couldve known this when I dropped it off, but simply not telling me or asking if I wanted a new one was frustrating and super uncool.They apologized and worked me out a great deal on a new adapter. Another hour later it was in and working. I ended up spending a little more than I wanted and the lack of communication on whats a pretty important thing to communicate, when I specifically had identified the importance of it was frustrating.Overall it was an okay experience. The shop is not very nice and their selection is limited, the prices were fair, staff is knowledgeable, and the work looks good so far. I probably wont be back, but I do appreciate them working with me to fix the issue.

Had my 2000 mustang in for new radio. my old one needed a serious update. Sean the manager was great and explained everything that was available in the many years since Ive stereo shopped. Now I finally have Bluetooth and all the other things Ive been missing. Thank you so much Sean and the rest of the guys there for hooking me up!!!

Purchased speakers to be replaced the day before brought the car back the next day and was the 2nd person in line when they first opened left my car and came back 3 hours later and they took the cars that came in after me. Ive never had problems with this store but this is crazy that now I have to sit up here and wait.....

The team was great, Dennis was perfect to work with these challenging times

Great staff that really knows what theyre doing and get the job done right. Always friendly when I come in and make me important and appreciated for my business. Definitely coming back to this location!

So pissed. After leaving car with them to install the higher quality of the three starters they have - go to use it this morning and it shuts off after 12 minutes which according to them, was what the cheapest model did. Now have to try and get back in after work somehow and wait God knows how long for them to fix.Also- my car smelled like cigarettes after too.Furious.

I had a problem with a remote starter they installed and left feeling so humiliated. I assume it was because I’m a women I guess I should of sent my son in law. Please think twice about spending your hard earned money at this place.

Overpriced! Will take advantage of you! Dont go here!

I came to Mickey shorr not knowing much about car starters John helped me out explained to me everything about them then John went out of his way to give me a discount so I could purchase the car starter today now my family has 2018 Kia Soul with a starter thank you John and staff for a very special experience shopping hope to do more in the future thanks again

They have good deals on almost everything. Ive only been there about five times but ive never had a bad experience. The wait time for service isnt bad at all but it really depends on the the time of day you go.

Shawn and team awesome. Did a remote starter and backup camera at great price. They talked me through all options but did not try to upsell me to most expensive. Works flawlessly!

Awesome guys very friendly and helpful. Great at what they do.

I went to Mickey Shorr last week and had a remote start put in my 2016 Ford Fusion. I already had a factory remote start on my car but the range was horrible and it only ran for roughly 10 minutes. I talked with the sales staff and they were very knowledgeable and helpful. Alex the store manager took care of me on the price and gave me a great deal plus the install only took 2.5 hours. Overall it was a great experience and I definitely will be coming back for anything else that I need.

Big Sean is the best. Everyone there was super nice and installed two 12 inch subs into my BMW within an hour. Installed a whole new stereo system as well and sounds absolutely amazing. I’ll forsure be back

Too high

Great company, Ive been doing business with them for a few years always been happy with installs I had an issue with a JL audio amplifier Big Sean took care of me even though I was just outside my warranty. Highly recommended they would get 5 stars but they just dont seem to carry everything

Josh gave me a great deal on a car stereo install and window tint. Got the job done quick and the quality is great. By far the best Mickey Shorr I’ve been to. I was in four other locations.

Run from this place! Spent 1200 with them and was charged extra to supposedly bypass factory amp. Used radio once and smoke poured from dash . Found factory amp still in place. Ordered a used factory amp thinking that they made it work somehow with it. Radio never worked again. Days later I get a call saying no warranty because amp was plugged in. Joe who answered phone was rude and treated me like I was an idiot. I own a shop and have worked on cars for 30 years. Tried to save time and figuredthey do this all the time. It will be quicker to just let them do it. Should of done it myself. These hacks I wouldnt have put a trash bag in a garbage can Im sure they would screw it up. Do not let these jokers touch your ride. Unprofessional and horrible customer service. I will never use Mickey shorr again and will make sure to tell every customer and friend of mine how bad they are. Truly the worst!Update.... Called me back and spoke with them on the following Monday and they said they were going to take care of it. A week later they still have my truck and they answer the phone and pick up and put you on hold before they even talk to you or you can say a word. after being left on hold for 20 minutes now no one answers the phone at all! I have never experienced such horrible customer service. Now I have to drive there in the morning to get my vehicle back and take it to someone that will actually treat customers with respect and not like a pile of garbage. Absolutely the worst experience ever from any place in my entire life!!!!

Fast, friendly, knowledgable. Ive been coming here for years and have always had a wonderful experience!

An overall pleasant experience! Car stereo wasnt working, and Sean (really nice guy) was able to trouble-shoot and solve the problem (free of charge). When it again failed me, the very same day, I returned for more trouble-shooting. Sean got it to work again, but I decided it replace it altogether--thanks, in part, to Seans professionalism and willingness to go and above. Highly recommend MS!

Service is garbage. Prices are trash. Not recommended at all. Go to car tunes, they are much better and much more knowledgeable.

So far so good, no complaints. Good service!

Do NOT go here for remote starter!! Youll end paying $500+ dollars going to the dealership to fix their mistake. They wired it wrong causing my car not to start all together. I had to have my car towed to the dealership. They said it was the automatic starter. Took it back to Mickey Shorrs and they said it was nothing they could do because the starter was taken off. Yes! Because my car wouldnt start! They wanted me to buy another one. No thanks. Youll never get my business again. Youve been warned.

Sean and Alex helped me out, I’ve went through car tunes, Best Buy and another car audio guy that couldn’t diagnose the problem with my subwoofer not producing lows, Sean fixed it and my sound is where it needs to be. Super nice and friendly guys.

Do you ever walk out of a business and feel like that you owe them these are the people this is the company. Totally a palled with their mannerism . STAY CLEAR....!!!!

Worst place, I had a remote start installed 2 years back. stopped working after a year, went to the store again, they reinstalled after 2 hrs wait time, that stopped working again after 4 weeks, not going back to this junk yard..

Glad they cared enough to correct my experiences.

Incredibly slow. Took them all day. I dont mind it taking a while. But when there are people coming in after me and leaving before my car is done. You have a big problem. I will never go back.

- promise you 2 hours but you wont leave until 6 hours after- wire your horn to beep indefinitely when you just want to remote start your car- dont work on cars in the order they are brought in- dont have equipment in stock

The manager in this place was a a big liar when it comes to the installation. I asked him if he was going to go through the Pcm of the vehicle or they were going to take other way. He said I only appointments which doesnt make any sense. I dont really recommend this place for anyone. They are going to destroy your car without any hesitation.

Ive had a remote starter from this place for almost 1 year, and not a day goes by where I havent contemplated tossing it. I havent is because, well, it DOES start my car remotely, and sometimes in Michigan, you cant pass that up. Also, I dont know how to remove it myself and I dont trust these people. That aside, it has never worked correctly. I have to unlock the car before I remote start it, or the most annoying alarm Ive ever had the misfortune to hear will start going off (side note - this alarm also goes off any time the wind kicks up or a dog barks. No exaggeration). My former key doesnt work correctly. The remote start stopped working entirely 2 months in, and though the people at this company were kind enough to offer to fix it, it took them an hour to look up my information (card, name, everything in hand), and they seemed to have no clue what they were doing. Even after this fiasco, I STILL cant start it without unlocking it first. It also randomly makes my car turn on and off on its own, which is very frustrating. Id take it back in but I dont trust this company to give me something that actually works. Would not recommend.ADDENDUM: Now it doesnt work at all. Again.

They stand behind there work

I had a chance to return to the Royal Oak location and have a small problem with one of my many car alarms corrected. Mickey shorr in Royal Oak has been installing Car phones , Stereos, speakers, and alarms for me since 1981. The manager, Alex, was there. Also one of the installer technicians Nate was there too. These men are the best of the best. They prove that it is the people that make a business great. Anyone with any need for Mickey shorr products would be wise to go there and let these men help them.

I brought my car here to get a new alarm installed at 9am. Total cost over $400 dollars. I paid upfront and had to wait for a callback to have alarm installed. The call came at 2:30pm that they were ready for the car. After car was done at 7:30pm I assumed everything was good. I didn’t drive car the next day but the day after that was Saturday I unlocked car with the door lock and alarm didn’t go off at all. I kept playing with the alarm and it would go off and die immediately like the installed alarm was no good or warped. Not happy at all. Would not recommend them. High and products are faulty. Car also seems to hestitate now upon take off. Another weird thing is if I pressed unlock too many times on the viper all the windows would roll down. Bizarre.....

They are trying to over charge for there work. They wanted to charge me $150 dollars for a wire harness I got one from amazon for $20 with the dash kit.

I came here to install my cars Alarm security system and the remort start! It cost me about 300 Dollars, they said it will take 2 hours to install it, and the system comes with 2 years warrenty, which is good. People are really good here pretty friendly and helpful. I recommend this place.

Went there on Friday to get my front two windows, as well and my windshield tinted. You will not find another place willing to tint your windows for the price, quality, or speed of installation. I will continue to bring all of my vehicles there to be tinted. I Would also highly recommend to my friends and family!!

I had a remote starter with alarm done on my car 7 years ago. I still own the same car and having trouble with the system and they tell me they cant fix it because they dont sell that particular system anymore and that I would have to purchase it again. Come on dudes! I have to buy another system when I still have the same vehicle??? I bought the system once already. When I first got there they told me I had to pay up front for re-programming the system and then made me wait an hour to say they coulnt do it and I cant get my money back. I was like... The devil is a liar you will refund my money for a job you couldnt perform and a for me to buy another system....I dont think so! Going somewhere else if The cantaccomodate me. The guy Alex seemed to be very helpful and apologetic but do not deal with Sean if you are a woman! He is very nasty and rude!!!! I would hope that they would start to do better business with people because 7 years ago I liked their service.

Great place. Fair prices. Friendly staff.

Simply put- Outstanding customer service provided by a guy named Alec who works there. He listened to what I told him I wanted and provided me with assistance in finding the right system for my car. The installation was quick and I haven’t had any issues with my new set up. I’ve dealt with other car audio sales people/installers in the past from other companies, and their services were garbage- they didn’t uphold their promises. This Mickey Shore in RO offers a way better experience for the consumer. Alec was willing to work with me to get a fair price for the sound system and installation. I recommend going to this store location if you want to deal with someone who is personable, knows his stuff, and willing to work with you to find the right system for a great price.

The service was great ask for Dennis

Good service, they dont try to hustle you they give you what you need and nothing more

Garbage place, not satisfied at all, when asked what exactly they did they blame employees that are not in the office. Over priced scammer look on amazon way better options for a better price. Don’t be scam I suggest watching what they do to your car at all times

Mickey Shorr advertises that it beats all deals, but they dont. They couldnt come down $30 to beat Best Buys price.

I wanna give 10 stars to the guys at Mickey shorr for doing a Amazoning job on my vehicle... they took my 300c in on Wednesday Morning and I got it back Saturday afternoon.. and let me tell you I was blown away and Shock from everything they have done to my car.. they took it to whole New level these rocks .. and they do a good.. I also wanna give the Manager Jervon 10 star for his excellent service with my car .. and 10star to the installer Chad Clark for the outstanding work on my 300c..u did a over all amazing job.....I do appreciate all that your guys done to my car I’m very M.very Happy

Sean was very knowledgeable and friendly, you have a returning customer.

Staff was very knowledgeable and friendly, and they were able to give me a great price on what I needed. When having parts installed the turn around time was very quick.

Mad I cant leave 0 stars horrible customer service place is a joke try car tunes down the street

Great group of guys and they took care of business and they made me feel at home plus we watch the dream cruise!

They always take good care of my musical needs! 🎶

The best service and deals in town!! J and Sean are the best!!! I’m a customer for life!

Big Shawn did a great 👍 job took care of me with care and speed thanks big Shawn way to go.

Wow ... Sean G. I think it was? Completely rude and in a hurry to get off the phone with me. I understand what its like to be busy but figure out how to manage it - dont blow off a potential customer. and dont just say i dont, know bring it in!. A little communication up front could potentially save both parties a bunch of time. If youre too busy to have that conversation then maybe suggest calling back at a later time rather than being a total dick. Just a logical thought. Ill never shop here nor recommend this place to anyone else.

Josh warren is great would recommend him to anyone tint an my remote start turned out A1

Very helpful with issue of product purchased there.

Never go to this location again manger very rude and to high prices

Unprofessional and rude staff. Shawn booked me for window tinting services then cancelled because the guy who does tinting didnt show up. I was patient and thought to give this place the benefit of the doubt. Upon arrival for my rescheduled appt. I was informed that we had to rescheduled again for the same reason. Did I mention Shawn insisted that I pay up front.When I asked for a refund he said he had no cash on hand. So i had to come back later for my refund. His demeanor was such that I will never return. I went down the street to Cartunes where I was treated with courtesy and they did not ask for money up front. I donot recommend this place.

Rude staff. If I knew any where els to get my windows tinted I would have left.

Horrible Service from the bald headed angry and disturbed manager. Had remote start and window tint done yesterday and when I came to pick up my car I noticed a big bubble on the window, went in to tell the guy behind the counter to see if he would have the window tinted fix it. He instantly got angry and defensive and told me it suppose to be like that and will go away in a couple days and wouldn’t even get out to look at it. After going back and forth then another employee came to the front he finally got the window tint guy to go fix it and the installer apologized, the bald guy had some more words for me after word and said them with a smirk on his face that I was half tempted to smack off. Wouldn’t even explain to me how it worked. If I could give a negative star I would, the rest of the crew there was good but long as this pos is ther I will never go back and if you see him just flat out run. Car tunes is down the street and Atleast they know how to interact with other humans when doing business and from reading reviews on this place it seems like a ongoing problem that I’m sure the corporation has to be aware of so why do business with them when they can’t even correct there own problems in house.

Knowledgeable folks hooked me up right

They did a great job on my remote start! Sean & the guys are the professionals!

Really bad service. The bald guy at the counter knew zero about customer service. Wouldn’t properly give me a service time and seemed uninterested in servicing my car. Seemed like it was a chore. Go to a different location or different service provider.

Polite and fast

I had a remote starter installed and alarm last year. And here it is a year later and it is acting up. I now have to go back up to the shop. Hopefully I dont have to wait 6 hours!!!!

I installed remote starter with them on 2 of my cars in between 1 week about a year ago and I didnt purchased any warranty. The remote starter of my second car has stopped working about 3.5-4 months later and bring new problems on it with alarm issue then I went there and they refused to fix it. Now last week the other remote starter stopped working on my 1st car. Im really upset with their product and service. I wont recommend people to go there for remote starter. Waste of money.

If I could give a negative star count I would. Had to contact the regional office over the royal oak location. Needed the window tint fixed due to some dust and hair between window tint. Called the day before to schedule an appointment, they stated it was a first come first serve basis. I told them I was going to be in first thing in the morning. I arrived at 8:57 am. They stated that the tint person was going to come in at around noon or 1 pm. I live all the way on the other side of metro Detroit. It is now 11:40 and still no word on ETA. Talked to the regional manager. He stated he will give me 40$ back on my card and call the person that dose the tint. That phone call was at 10:00am. I am still waiting. The people in the store are not very helpful in giving answers or helping with process. I would not suggest coming to this location to get your windows tinted.

Great deals , great experience. These guys really know what they’re doing!!

I went there for days ago to have the power source reconnected to my stereo I told them the problem an issue their technician looked at it he did the same thing and didnt fix the problem I told him every time I will hit a bump the music will go out he just put the wires make you the way they were instead of training we doing it like a professional so now I will not recommend these guys I paid them $40 $41 Im not going back because I know theyre not going to give me back my money so I do not recommend these guys I went there twice and its not worth it

Fast, courteous service. Problem resolved and I was out in 15 minutes.

Cool place to get your car tricked out