The best car buying experience. I would recommend this dealership to anyone looking to buy a vehicle. The staff treated us with such kindness and respect. Shawn our salesman made our car buying experience one to remember. We will definitely be lifetime customers.

This place is full of crooks. Sold me a truck, told them it needed an alignment, they said they did one. Wasn’t right so I was gonna take it to someone else. However, I took it back to them. They told me truck wouldn’t even fit on the alignment rack they had!! So they had to send it off, which they did. Drove fine for 10 days or so…starting pulling to one side again. In shop now, something is wrong with the front end. Not saying they should of known that but they for sure should of made it right, after they said they fixed it. Would not recommend.

Bought a truck from them. Was told it would be ready Tuesday. By Thursday I was told Monday next week. Well its Monday and they told me today they dont know when it will be ready but not anytime soon. I told them when I was looking at the trucks I needed a reliable truck asap because my current truck isnt reliable. Was not expecting to have to wait 2 weeks or more to receive my truck.

I had a great experience buying a new 2021 Jeep Grande Cherokee L from here. Mark Dodd and Shawn Evans were most helpful in the whole process. Bless them, they have had to put up with me several times to teach me how to use all the tech stuff. If your looking, I would suggest you reach out to them!

They have the worst customer service of any dealership I have ever visited. I purchased my 2017 Ram from them a few years ago, and wanted to stay loyal so I scheduled a test drive for a 2021 Ram. When I arrived at the dealership, I was informed that the manager’s daughter took the truck and he was not going to make her bring it back. Then they tried selling me a used 2020 Ram, which I considered until they told me to call the bank I wanted to finance it through. I asked the salesperson, “what is the finance manager’s job?” I left the dealership and went to a different one in Atlanta and got the truck I wanted. I have tried to get in touch with the finance manager for two weeks now concerning my GAP refund and he will not return my calls. I advise everyone not to deal with University Chrysler Dodge Jeep Ram.

The absolute worst service dept I have ever dealt with. They have not been truthful with me, they have not called me back as promised, they have pulled the mechanic off of my vehicle to work on others, and have had my vehicle for 9 weeks. All their actions are completely unacceptable. I would not recommend this place to anyone!

I’ve been here twice for services done to my Jeep and I am a pleased with their customer service courtesy they carry. I’m a woman and although I might not know all the parts of the car, I like to know what is being done to it. They don’t mind giving you full details on services being render. Thank you and especially Greg for his time. So far so good!

Excellent customer service and sales. They took really good care of me in Service and BUYING MY CAR WAS A Great experience.

Super shady. If you’re are looking to get the car you saw online and spoke on the phone about with the dealers, then this is not the place for you.we drove 45 minutes to this place to look at a specific truck on the website. My mother asked before that they call or text her if there was any problem before we made the drive. She also had an appointment set up at 10am so they had time to call.As soon as we pull up all of the dealers are standing outside waiting. We come in and the first thing they say is that they put it up on the lift late last night and that the truck was no good. He then continued to go on about how my mother would be better off to finance a much more expensive vehicle. She told him numerous times that was not what she was there for but he still continued to tell her about how financing for this expensive truck, that she didn’t want, was a better option.Do yourself a favor and go to a better part of town.

My grandson took his truck into this shop for a factory recall. When he picked up the truck they had charged him 375.00 for an oil change and did not do the recall. They did not tell him this. He discovered it in a single line at the bottom of the invoice that it had not been done. Would recommend you stay away from this company.

I have put 1000 miles on the Jeep Cherokee I purchased from them about 1 month ago and it has been nothing but junk. The check engine light came on on the way home with it. The airbag light came on. The autostart has malfunctioned and now the traction control light is on and the steering is tight, and to top it all off the headlights will randomly go out!!! Biggest piece of junk I have ever purchased.

They fixxed my vechile in a fast and timely manner and they where really nice and professional

It took 2 hours for basic oil change. When finished had to go back for them to fill up window washer fluid

Bad customer service and communication. Took my car to get serviced and it was a horrible experience. Kayla and Mike the manager tried to make my experience better, but it was already soured. Try a different repair shop if possible!!!!

Polite people to work with, and the work was preformed well. That said expect high prices and no communication. Even if you call expect at least ten minute hold times, promises to call back that dont happen etc. Not happy, not sure ill return.

Had a great sales experience this weekend in Rome. Mike and William were wonderful to work with. Very helpful and answered all our questions. There was no pushing or pressure on anything. I left with a 21 Sahara Altitude. I will be happy to do business with them again.

We went in for an oil change and tire rotation didnt have a long wait time Loved the customer service they were awesome reasonably priced and too my car is great now

Service here was awful. I made an appointment, and it still took 1hr and 45 minutes for an oil change and tire rotation. At worst this should be an hour. As a technician I understand unforseen issues but you should at least keep the customer informed. I do not recommend going here.

Just bought my dream car from the Englishman, Ray Maplethorpe. I had contacted him before with my must have list. No hurry to buy, and I knew exactly what I wanted. He never pressured me, (didnt make those annoying daily calls and texts). He kept in touch, then let me know when he had exactly what I wanted. Working with him and the staff at University Chrylser Dodge of Rome was a breeze! I would highly recommend buying your next car from the Englishman!! Maybe even a spot of tea!!

Shawn and Mike hooked me up nice!

Usually dealing with those in retail can become uncomfortable within moments of starting the conversation, especially when you are new to the process of the purchase. This was not the case with Shawn.The very first phone call was easy going and very informative, He was understanding of our situation assuring us that even with a tight budget, that he could still help us. He also gave a clear idea of what to expect for when we arrived, and was even willing to work with a reschedule.The morning of the appointment, our family of four (we have two young children) was met by Mike and Shawn and led to a small area where we answered all the usual questions and Mike walked us through on what to do with our previous car (sold to the dealership and added as part of the down payment), we were asked to wait for a short time and while we were waiting Shawn actually spoke with my boys and even showed the small collection of toys he had on display in his area The boys were so happy with the gift of balloons, too.. We signed paperwork and received the good news of being accepted by a lender. The car is so much better than what we expected, and its so pretty. When offered the chance to test drive, seeing that we had not installed the car seats and I do not drive, my husband and I traded off with the kids and Shawn was kind enough to give me a ride when it came to be my turn. The entire process was simple and worry free. Understanding that I do not have a specific deadline for payments (I can split the payments between the first and last half of the month every month) takes a lot of the worry from this endeavor. Dave, we see you, as well. You guys are awesome

DO NOT TAKE YOUR VEHICLE HERE FOR SERVICE !!!They overcharge on parts and labor.They wanted to charge me $2600 for a cooler for my truck that I was able to buy at another dealership for $900 less.Read the bad reviews. They charged me $200 more on labor than another dealership.

I was very happy the first day. 2day when I went to get the car cleaned and washed. We sat there between 1hour and half to 2 hours. IAM sad to say it should not take long for a clean and wash. When we called we got the the run around between 3 different people . They said that was not bad for a clean up and a wash.

Messed up my tailgate latch on a recall and now it wont unlatch. They want 200.00 to fix it. Didnt have this problem before carrying it to them.

My experience with Ray was incredible. He’s a well versed and extremely intelligent salesman. I never felt pressured to buy and he held out hands through the whole buying experience. The company is so lucky to have such an outstanding employee. I am so happy with the Jeep he recommended for me. If you want an awesome vehicle with an awesome salesman Ray, the English guy, is your man!

Actually my car broke down at their entrance. They were super sweet made sure I was ok offered water and asked if they could do anything.

Called ahead of time for a car seen online. They said they still had the car. We drove from Chattanooga TN. We drove for an hour and a half. They didnt have the car we spoke about. They said it had already gone to auction. Yet 2 hours earlier 6 of the same car was available. Im return they brought us a car $9000 out of our price range and said it was all they had.

Despite there being an obvious problem with Paint protection package they supposedly put on my vehicle, my salesman basically told me to go to hell.

After going to multiple dealership to purchase a car we are so thankful we chose University Chrysler Dodge Jeep Ram in Rome, GA. They were professional and friendly from the time we called to when we left the dealership. Their prices are competitive and reasonable. I drove two hours and it was well worth the trip. We left with a great and reliable car. Thank you so much for making our experience of purchasing a car so easy and stress free.

Do not Buy off these people , Liars Cheats

Would highly recommend this place to anyone! I have had a great experience with every vehicle purchase I’ve made. Service has always done an amazing job and gotten things done in a timely manner. The salesman are very polite and professional. They make sure from the moment you walk in your comfortable and happy with your purchase and experience. Would give this place a higher rating if i could! If your looking to purchase a vehicle or have it serviced this is the place to go!

Jeff is relatively new to the team and with Randys help, they knocked it out of the park. Jeff was super communicative and made our truck buying experience pleasant...in fact, we did it all via text and email. Because we are so busy and didnt want to let a great deal slip away, they delivered to our home and it was quick and painless. We got a generous trade-in amount and are very happy with our purchase. Id recommend University CDJR of Rome to anyone who doesnt like the metro atlanta hype or overpriced vehicles at other dealerships. Thanks and Good Luck, Jeff!

They were amazing and helpful. I will be going back for a car soon.

The English guy (Ray Maplethorpe) is by far the best. I’ve struggled to find a place to buy a car where I feel I can truly trust the person and Ray makes that seem effortless. He is patient, kind, attentive, and ensures that he is truly putting you in the car that is your best fit. If you’re in the market for a new car I couldn’t recommend anyone better to purchase from. The dealership as a whole is also top notch in care so you truly can’t go wrong!

Had an awesome experience. The entire staff went above and beyond to help me and my wife get into a new Jeep Cherokee Latitude. The best car buying experience we have ever had. Totally recommend going to see the entire team.

Beau was professional and courteous to our need to look over the lot and ask lots of questions. John was very kind to personally check on us throughout the process. The buying experience was easy and Beau was clear with explaining the information of the process overall. I will buy from them again. Actually, I’ve already called him back about another customer.

Simple as:1. Ray was the most polite and friendly salesperson I’ve ever encountered and was KNOWLEDGABLE about the inventory.2. They offered me more for my trade in than any other dealership.3. They had a better price on the Jeep I bought than any other dealership.That’s all you can ask for! Definitely recommend.

I had a wonderful experience at University Chrysler in Rome, this is my 3rd car from there. They worked with me to get the payment I needed to have. Beau Allen and Justin Silvers were so sweet and helpful. I will definitely be back for future purchases. Great job, guys, I love my early birthday present to myself.

Had such a pleasant experience! Will definitely be back. Thank you guys!

I recently purchased a new Ram and weve had pleasant experiences so far using this dealership.When I purchased my truck I did not intend on purchasing but the perfect truck for me was already parked out front. We were met by Ray who went to great lengths to make sure we were informed of the many different options that were included on the truck we were looking at. After test driving and deciding to buy Ray and the other members of the dealership made sure we were comfortable through all parts of the process. After purchasing Ray made sure to go over even more features, made sure some of the technology features were activated and that any questions I had were addressed.Weve taken my wifes pacifica to have some warranty repair work done and they were happy to help even though we did not purchase it from them originally. I believe my parents have also purchased their most recent Ram from them as well.

If I could give a 0 I would. Had an oil change set up for 1:30 on Saturday my daughter got there and they had already left no phone call or anything . This was already paid for because of the in-house warranty that we purchased. We have purchased several vehicles here but after this probably want again

Recently purchased a ram 1500 from University, John and his staff were extremely friendly and they made the process fast and painless. I highly recommend university for your next vehicle purchase. You can’t go wrong with this amazing staff of people. I will definitely purchase from them again. Thank you guys so much for making this one of the best I’ve ever experienced.

Got my new ram truck love it

2 hours for an oil change thats crazy could be better

3 hours for an oil change. They claimed to be short staffed but after I complained I was out in 30 minutes

Warning: This is a long review. Strap in and grab some popcorn!Amazing visit! At first we were skeptical as we were shopping around online for a dealer who could fit our budget, especially in these difficult times (pandemic, layoffs, economy, etc...)We found University Chrysler Dodge Jeep Ram of Rome online after putting in calls all over the city and receiving bad news each time. We put in a call to University Chrysler. We spoke to Shawn Evans over the phone first and he was very patient and helpful.A few days later we took our old car in to the mechanic we know and love (and trust!) and they also highly recommend not just University Chrysler but also specifically Shawn Evans, telling us that he was absolutely amazing and goes above and beyond to make sure you get the right deal.Shawn was very patient with us, helped us figure out each document item we would potentially need for our appointment, and even pushed our appointment out further (by a whole week due to a family emergency) to give us time to get everything together and to make arrangements with work so we wouldnt miss any work hours. He sent periodic texts during the week to make sure we didnt forget about the appointment.The big day finally came and even though he was not the one who handled our case (that was Mike Allen who was equally patient and understanding---they worked with us as a team), he stayed with us from start to finish and made himself available to answer any and all questions, helped to clarify everything for us, walked me through how to update my insurance through our insurance app online, and helped get us into a car that same day!What we originally thought would be too good to be true turned out to be a surprising reality. We were in and out in about 2-2.5 hours --- and that was with trading in our old car, getting approved for a loan, and having a printer problem (technical issue that extended the time by nearly 20 minutes....the blasted thing just didnt want to print! So sorry, David, thank you for being patient! These things happen! My wife is a golden monkey so electronics tend to break around her.)To top it all off, Shawn had an amazing sense of humor and was wonderful with our kids. Being a fellow nerd/geek, he kept a collection of DC (and Dark Horse) Super Hero collectibles behind his desk and he allowed our kids to play with some of them while we waited.We went in with an unreliable 2008 Hyundai Accent and left with a reliable 2014 Buick Verano. Low monthly payments with the option to refinance after a few payments, and excellent advice on how to build our credit score to eventually own a dream home later on down the road. Along with a reference to a local credit union.With down a down-to-earth sales team who are personable, kind, and professional (and not in a stuffy way), we highly recommend University Chrysler Dodge Jeep Ram of Rome!!!

Truly exceptional! I have financed 4 vehicles from University, and I’ll continue to go to them in the future! From the sales side of things, to the servicing of the cars, I can always expect the best treatment, at the best price! 10/10 highly recommend! The GM and his staff are the most ideal group of people to do business with!

CDJR help me get back into a Jeep after years of me not thinking it would be practical for my family. A lovely English man help me find just what I needed and other staff and managers were super helpful! I highly recommend anyone looking for a new vehicle to check them out!

If I could give zero stars to servi I would went in for fuel filter change the tech did not seat the filter correctly then Mike in service denied it and you cant get in touch with any type of manager cost me 200 to have the fuel filter re done never go there

Love the guys here. They listened to my needs and worked with my situation and when things werent looking good for me, they went the extra mile to make sure I drove out of there in the car I wanted.

Best experience ever!!! Every member of the team that we worked with was super nice, friendly and went above and beyond to get us taken care of. Customer for life!

What a great group of people! My experience in buying and the overall whole process was enjoyable - they treat you like family. Couldnt be happier with my purchase, thank you William Hill. If youre considering stopping by this place, ask for him because he is honest and will treat you right.

The service department is top notch. The entire department are very professional and friendly. They are always on time and keep you informed on everything being performed on your vehicle. I highly recommend using this service department.

When I bought my car Ray was my sales guy. He was very helpful and even did a courtesy call after we were done with the car buying process. I would definitely recommend him to any one!!

I have referred many friends and family to the sales department. Very attentive and knowledgeable staff. The service department is also staffed with courteous and competent employees.The facility is very old, compared to the newer dealerships in the area, but the staff make up for the lacking facility.

I have nothing but praise for this dealership. My wife and I have bought 3 vehicles total and it was a great experience each time. The GM, Mr. Rhodes, has always made us feel like we were family and not just a customer.

Oh my, where to start...It was wonderful. I walked in there pretty much knowing there was nothing on the lot that I could afford, but Mike Regan did his little magic and made it happen. I will be forever grateful for all the help from these guys.

Everyone at University Chrysler was so helpful and worked very hard to get a deal that would work and that was best for us. Would definitely recommend them if you’re looking for a new vehicle!! Wesley and Justin were great!

Everyone was amazing at helping to get me in the vehicle I wanted. Will Hill my sales rep did an amazing job was quicker than anywhere else I have been amazing people thank you all so much.

Dealing with Ray Maplethorpe was a pleasure, easy to talk with, knowledgeable about the vehicle, and made the process smooth. When you buy a car it should be exciting, Ray shared in the experience. So when you are there just ask for “Ray, the English guy”.

Dealership has good stock and variety of Dodge, RAM and JEEP. But if they dont stock it, they will find it. Sales staff is friendly, knowledgeable and they work hard to try and get you in the vehicle of your choice. Highly recommend CDJR.

I road through the parking lot looking at cars..and as I slowed up an employee walked out and offered services to me, which I appreciated. I may go back by there and look again...

Beau was very professional and helped me decide on what Jeep would be best for my kind of lifestyle! I recommend Beau to anyone looking to buy a car!!

Ray M. (the English Guy) did an out standing job. We gave him our wish list, he found the truck then worked very hard the meet me at ny price. Ray did and now I have a very nice ( dealer demo) Ram limited.

My wife and I have purchased several vehicles in the past and had the vehicles serviced here as well. My wife calls to schedule an oil change, during the call the service person up sold her several items for a total bill of $ 939.71 with the labor being $536.43, parts $ 225.89 Misc. charge of $ 157.42 on and by the way they now charge every customer $2.99 to keep a record of your service foe seven years. I called to speak with the General manager and left two messages. A week later I cat a call from the person who sold my wife the up sales items. I have no problem paying for services rendered, I do have a issue of them taking advantage of my wife on the phone and convincing her it was necessary on a car that they had done all service on prior. I tried to find a number for the GMs supervisor, could not be found, I searched the Greenway Automotive Group that purchased this location from Bob Williams, all I found was a number to an Orlando dealership and they could not direct me to a corporate office. Looks like no one at the dealership or corporate cares about customer service or answering customers questions.This will be the last time they see any of my money again.

What a great place for your car buying needs. I would recommend speaking with William for his honesty and willingness to help get you in a car that you love.

Ray was super as a salesman very professional the truck I went to look at just wasnt what I was looking for. The whole team made sure I could go over the truck with a fine tooth comb and it was very appreciated! So these people want to make customers for life dealing like that in my eyes!!!

We had a wonderful experience with “The English Guy”. He was very knowledgeable and helpful to our needs ... Would use him again when the time comes . The service department was also great to deal with .

They have some great automobiles for sale. The service department are great. They have a professional manner of ethics and work in a timely manner.While they was fixing my Jeep, I needed to go pick up my daughter from town. They was going to send a shuttle to pick her up for me but they finished the job so they didnt have to. I really appreciate their kindness.Thanks

Rosmery was amazing. She helped me through my entire process of purchasing my first Ram 1500. I will definitely recommend this dealership and be sure to ask for Rosmery!

A huge thank you to Shawn Evans. Were getting ready to get our 18 year old daughter a car before going off to college and even though we didnt get a car from there, he gave great advice, helpful buying tips and responded within reasonable time. Go ask for Shawn!

Great service from Stephen McKenzie. Got me in and out with everything I need.

Highly recommend CDJR dealership !! My first time buying a car was an easy process thanks to Bo Allen! He did an awesome job with helping me find the perfect car!! Thank you bo! Everyone at CDJR are so helpful and kind. They all make sure to get you the perfect car ! You won’t leave the dealership with an unsatisfied ride . Go see them today !

I always get great service there. Only thing missing was access to vending machines. They took them out for one reason or another. Popcorn in the showroom was good. Free coffee and water in waiting room.

Never purchase a car here. Not honest. They are not or even worth the trips back and forth.

I’ve grown to know the entire team from service to sales and parts, it’s a truly amazing friendly atmosphere everyone’s eager to help always smiling they really seem to care about your time and not wasting it! Highly recommended!!! 10/10

Sharon and William are Awesome!! Great customer service! O yea and that delightful smile “Sharon”

Got a tire rotation and oil change here and the experience was excellent! Very quick and the service was awesome. Morgan is awesome!

University CDJR is always great! The team is friendly and helpful. I would definitely recommend taking a car here for service!

This place is great loved everybody.got me into what I wanted in one day. I will be sending all my friends here

Excellent service here! We are loving the Dodge Power Wagon we purchased!!! Ask for Beau, hes the guy to get you in that vehicle you want! Great place and great people.

We purchased our first car today and I cannot say enough great things about this dealership or our salesman, John! We were immediately greeted, he didn’t try to sell us on any vehicles we weren’t interested in, he helped us pick the best vehicle at the best price for us, and he was super friendly and polite. We felt very confident in our purchase and left the lot knowing everything about the Jeep that we needed to know about the technology inside! We plan to upgrade our second car in a year or so, and we will Definitely be returning to this location! The floor manager Michael and the financed Jason were both extremely helpful and nice as well!!

Very slack selection of inventory at the moment

No too sure about honesty here. They said car had features it did not and tried to sell as though the features were actually on vehicle. A little shady.

I purchased my first SUV with University. My experience was great! From the first contact from Sharon, who was excellent, she went out of her way to make my car buying experience top notch and helped me in saving $600! From there Mike Allen took over who continued that excitement, as well easily answered any and all questions that I had. I went to look at 2014 Jeep and Mike helped me find a 2016 for a great price! I have had my jeep for about a month now and I love it! Thank you Sharon and Mike for the excellent experience!

My boyfriend and I came up here yesterday and Shawn Evans gave him an amazing car deal! This place is incredible, they don’t waste your time and they aren’t pushy. I would not hesitate to ever recommend them to people who want to purchase. They are top notch with exceptional service!! I love this dealership!!

We purchased a ford escape from Michael here and he was the nicest salesman ever. He really knew his stuff and didnt rush us and never tried to pressure us to buy a certain vehicle. I will definitely buy from here again in the future (: love that all the cars are under warranty and are certified and have been serviced and been taken care of. You wont go wrong buying a car from here

My sales representative John Roper and the team at University Chrysler made the buying process simple for me. My credit application was promptly reviewed and I was offered an appointment within a day. I especially liked that I was given the opportunity to test drive the vehicle and learn about its features prior to initiating the purchasing process. John worked to accommodate my needs and followed through with giving me an offer that worked best for me.

Salesman was great. Admin took forever.

We had a wonderful experience buying a new vehicle from John Roper. He was friendly and helpful from the start - never pushy at all. I didnt even realize that they would search for the car you wanted if they didnt have it. He made a list of everything I was looking for and found the car for me in about 15 minutes! John was more than helpful in finding the exact car that I wanted and bringing it back to the dealership for me. He even pointed out features on cars they did have and explained what was included in different packages to make sure it was/wasnt what I was looking for. Once my car arrived, he took time to explain features to me and offered to answer any questions that I had. Everyone that we interacted with was friendly, helpful, and just fun to be around. I cannot say enough good things about my experience with John and the other guys at University CDJR of Rome. I would not hesitate to recommend John Roper to anyone looking for a new vehicle - I know we will be back if the opportunity arises.

I originally was supposed to meet with Michael Minter but was greeted by John Roper. I drove quite a distance to find exactly what I was looking for. I found it at University CDJ. John showed me the vehicle inside and out and allowed me to make my own decisions about the car. I was impressed.When it came time to talk numbers, John worked tirelessly to ensure I got a great deal. Although we went back and forth for a period of time, we both agreed upon a number that would satisfy the both of us.I appreciate the help that John provided and I left with a good quality car and a full tank of gas. Thank you John.

Detailing perfection. Took my brand new 2015 Corolla there to get it detailed and washed. Arrived to pick up my car and it literally looked better than it did a week ago when I bought it. I highly recommend these guys! Make sure you ask for Jarred! One of the best in the business. He leaves nothing untouched. He makes sure everything is PERFECT before you leave. I plan on bringing my other vehicle in as soon as possible.

Love the positive experience every time I bring my vehicle in for service. I’m always greeted by name and have never had any issues.

We went in a little doubtful. We were really certain we wouldnt be leaving with a new car but wed try anyway. Within 30 minutes, Justin told us we were approved AND with an affordable monthly payment! The guys there were all very informative, friendly, and personable. Justin Silvers especially went above and beyond to make us happy! He even offered my whining 12 year old food! Great customer service, great car buying experience. Well never go anywhere else!

Shawn, Randy, and Michael were awesome to work with! It was probably the best overall experience Ive had purchasing a vehicle. I drove over 2 hours not knowing what to expect but the vehicle was just as listed and every bit as nice as the photos online. I would make the trip again to purchase from them and would recommend anyone I know to do so as well!

I just purchased my 2018 Jeep Grand Cherokee from Mike and had an excellent experience. Very friendly, experienced and helpful.. We worked out a great deal! Would definitely do business again!

Long... appointment at 1:30 pm for oil change.. left at 3:24pm.. almost 2 hrs... Not Good

If I could give less than one star I would. My father bought the vehicle through a Veterans program that included a bumper to bumper warranty. My father has since passed. Today my mother went to leave and her car would not crank. In her mind she has a bumper to bumper warranty, she had the car towed to the dealership to have it repaired. They called and let her know that it was simply the battery and that they had one in stock for $300 plus $129 diagnostic fee. I was able to purchase a battery at Walmart for $50. They were willing to sell the battery for $140 after being questioned about the cost. But she was still charged $129 diagnostic fee and will have to pay the tow bill. They also tried to sell her another $800 worth of repairs that were desperately needed on the vehicle. I recognize that batteries, tires, wiper blades, and the like are not covered in bumper to bumper warranties but most 70 year old widows do not. Not one of the other $800 of desperate repairs is covered under warranty. However they could not produce a copy of the warranty. I was told that its a really good warranty and that if the engine blows up it SHOULD cover it. When I asked how I could see a copy of the warranty, I was given an 800 number to call. I simply told the shop manager that if they could charge the widow of a disabled American war veteran $129 to diagnose a bad battery, especially this close to Memorial Day, then I would pay it. They in good conscience and with absolutely no hesitation charged $129. I have read other bad comments about their service department. I would steer clear of this place. There are many other reputable shops in town that are local, charge reasonable rates, and actually care about the people they serve.

We had an excellent servicing experience with Morgan Simmons. Go see him for all of your needs, he will take care of you! Highly responsive and would trust him to handle any situation.

Ray was fantastic and very helpful! My wife and I couldn’t be happier with our new truck!