After a year of service, they only came half the time. I canceled service in February and they decided to deliver water, but didn’t pick up the empty bottles. It took 3 trips out and lots of phone calls to get it all picked back up. Four months later I’m still waiting on my credit to be refund, and that’s taken 5 phone calls so far, and I still have to give it another week to see if it goes through. Such a hassle and not in service for the customer.

Cant get water horrible customer service. We depend on clean water to survive.

Awful...just awful. If I could rate with zero stars I would. Do not choose Crystal Springs. They are unprofessional and apathetic.