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Nye Volkswagen of Rome
5865 Rome-Taberg Rd, Rome, NY 13440, United States
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Nye Volkswagen of Rome
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Review №1

By far the best dealership in the area! My husband and I just leased a fully loaded atlas R-Line and we are obsessed! Our salesman, Rich helped us find the right vehicle; and knowing we had a baby on the way he was very thorough and showed us all the benefits of the vehicle that best suits our family. We have had VW in the past and we love the customer service, everyone is friendly and helpful! Strongly recommend going through this dealership. You won’t regret it!

Am
Review №2

Purchasing my Tiguan from NYE was the best thing I could have ever done! I love the atmosphere and how friendly the whole team is (especially Rich). Bobby and rich made my purchase so easy and smooth I almost didn’t even realize I bought a new car! Love you guys!

Ma
Review №3

By far the best dealership to work with. The process was easy, they got right too it. & weren’t looking to pull your leg on anything. I had dealt with a dealership prior to them that quoted me three different prices all in less than 24 hours. So I’m very happy I decided to call Volkswagen of Rome. Highly recommend! Kelsey and Allison were a breeze to deal with! Kelsey got straight to talking with me about the vehicles I was interested in, sent me over pictures via text, got right to talking to her manager & gave me one out the door price (not 2 in less than 24 hours) & didn’t quote me a price that was nearly 6k above the listing price.Highly recommend going through this dealer for any of your car needs!!! Totally worth it. Not to mention they offer the best warranty’s as well!! 20/10 🤩

Al
Review №4

We shopped around for a really long time to find the perfect vehicle and experience for us. Working with NYE was without question the easiest, most straight forward car buying experience we have ever had. We will definitely be back for our future vehicles!

La
Review №5

EVERYONE is friendly and professional. They do their very best to get you in and out while addressing any issues thoroughly. All positives from me.

Me
Review №6

Rich and Corey were fantastic in helping me! They made the entire process so easy for me and did all of the leg work over the phone, so I literally spent ten minutes in the dealership when I picked up my vehicle.. a beautiful black VW Atlas! Quick and efficient, very personable guys.

To
Review №7

Allison was absolutely fantastic and made my leasing experience effortless. I knew exactly what I wanted and they made it happen. The entire staff was welcoming and personable and went above and beyond every step of the way. I LOVE my new Atlas R-Line and couldn’t be happier with how stress free they made sure the process was.

Tr
Review №8

We recently purchased the Atlas cross sport and Corey our salesperson was amazing. He was very helpful and knowledgeable with all aspects of the vehicle. We had been looking for a long time to find the right vehicle and it was worth the wait. Everyone involved in helping us make the purchase was very friendly and not pushing us into something that was outside our comfort zone. We could not be happier with the purchase

Ke
Review №9

NYE started off treating me excellent. Leasing my car was easy,: got a good deal, a great walk around/how-to, and the finance dep was quick and easy. Ever since, Ive faced nothing but perpetually ringing phone lines. The service department simply does not answer the phone unless they feel like it. This has not been a one time occurrence and in my experience has only gotten worse throughout the duration of my lease.

Jo
Review №10

The people at Nye VW are the best. Michael is an amazing manager, Rich is great for sales, and Kaylee is really impressive in service. I have had a chance to get to know many of the employees at Nye VW and am always impressed by their efforts to make everything great! I’ve purchased 2 cars from them and will honestly not go anywhere else for a vehicle. I promise you will not be disappointed with your experience with them!

Da
Review №11

I had a great experience with the purchase of a new car. Rich, Corey, and the rest of the team were excellent! The entire process was quick and easy, and they made me feel very comfortable throughout the deal.

Gi
Review №12

Gotten 3 Jettas there..soon number 4. Rich Belcastro is the best salesman ever!!!

Ca
Review №13

This was our first experience with NYE Volkswagen of Rome, and it wont be our last. There Sales Department was courteous and polite. They displayed no pressure tactics in there sales pitch. Rich and Rob were very knowledgeable in walking us through the process. Keep them on your payroll. 5 star experience.

Ni
Review №14

Great dealership! All the employees are attentive and helpful! Mike O’Connor was very helpful in meeting my car needs and expectations. Very satisfied with the service, the tour, and meeting the employees. Would strongly recommend coming here for a new VW or to check out other options at this dealership.

Ja
Review №15

Couldn’t ask for better service!!! Rich and Anthony were absolutely amazing to deal with. They went above and beyond to get me the best deal possible and couldn’t ask for a better experience. If your in the need for a new or used car this is the place to go. I absolutely will be doing business with them for years to come.

T.
Review №16

Nye is a great company to deal with. I bought my first new car from Rich Belcastro back in 2016. His friendly and knowledgeable personality made him very easy to deal with. Since then I have purchased 2 trucks from Nye through Rich. He is always able to help me find exactly what I am looking for. Great company all around!

Da
Review №17

Great experience buying a car at NYE VW of Rome. Corey, my salesperson, was extremely knowledgeable, friendly, and transparent through the entire process. Tony made financing easy and explained everything clearly. Everyone I met at the dealership was extremely polite and helpful with any questions or concerns I had through the purchase. Can’t recommend them enough if you’re looking for an easy, no pressure car buying experience.

Ga
Review №18

Rich, Bobby, and Corey were awesome to work with. I live 3 hours away out of state and they went above and beyond to get the to us the vehicle. Great experience with amazing prices highly recommend buying from NYE.

Ta
Review №19

Amazing service! They were very kind and helpful to us. They replaced the tires and breaks of the car we bought with no extra charge! The man who helped us was Rich he was very attentive, would buy from here again!

Ro
Review №20

Im very pleased with my experience at Nye VW. Mike OConnor was my salesman He was very personable, and easy to work with. Wasnt aggressive like most car salesmab, which was refreshing. He got me in the Vehicle I wanted, and kept my monthly payment the same. I would recommend Nye Volkswagen of Rome, and Mike, to anyone in market for new ride. A++

Ti
Review №21

I recently bought 2013 Toyota 4 Runner from Nye Volkswagen of Rome. The staff were so wonderful to work with and have gone above and beyond to make sure everything is perfect. Bob was wonderful and very helpful and Craig.We definitely recommend this dealership and would encourage you to buy your next car from them!

Je
Review №22

Amazing sales staff. Allison was on top of everything - very knowledgeable and very fun to do business with. She was able to turn our 2021 Atlas around in a day (even with internet problems:)) so we were able to take it home that evening. Highly recommend a visit to NYE VW if you are in the market for a new vehicle. Couldnt ask for a better car buying experience.

Ma
Review №23

I bought this beauty a few months back and these guys managed to give me a fantastic deal! Bobby made it easy getting all setup along with the rest of the crew. Thanks a bunch!

Mi
Review №24

Great experience at Nye VW of Rome. Mike OConnor and the others were great to work with on my purchase of a Tiguan. I went through many dealerships with shady dealers and dealers not willing to negotiate. I wish I went to Mike and and his team at Nye WV first. I never felt any pressure and they worked with me every step of the way. Easiest car purchase of my life. I highly reccommend them.

Ja
Review №25

I just purchased a new vehicle at Nye Volkswagen of Rome and I couldnt be more pleased! I had a great sales experience with Kelsey who was very patient with my many questions about the car I eventually purchased and Anthony finished the deal in a very personable and professional way. They gave me a very generous number on my trade and did everything they could do to make the deal work. Overall, the best car buying experience I have ever had. It was totally worth the drive from Syracuse to do business with Nye. I highly recommend giving Nye the opportunity to earn your business!

Ka
Review №26

Reliable Great Vehicles. Mike OConnor was great assisting me with getting a vehicle. I now have a vehicle that I really like and enjoy. Thank you to the Team at Nye Auto Rome. 👍Mike.

Sa
Review №27

I just recently bought my second Tiguan from Nye Volkswagen. Their customer service all around is stellar and everyone there went above and beyond to ensure that I was comfortable and satisfied with my purchase. I can’t imagine doing business anywhere else.

Li
Review №28

I recently purchased a Volkswagon Arteon from Nye Volkswagon in Rome and found it to be a pleasant, no pressure experience. My salesperson, Jadah Gann was friendly, helpful and knowledgeable. The Sales Manager, Robert Miller, made us a really great deal. Corey Williams, the Finance Manager, made our experience smooth and easy. I highly recommend buying your next Volkswagon from Nye.

Ra
Review №29

Great dealer, friendly service and knowledgeable salespeople.

Ju
Review №30

I purchased a VW atlas recently and the experience was like no other! I searched dozens of dealerships, for pre-owned and new and didnt get offers that fit my needs. Started talking with Kelsey the internet rep at first who was amazing and assured me that the Atlas I wanted was coming soon to NYE. I waited patiently, and when the truck pulled in, I was alerted and thats when I started dealing with Jadah and Corey! Amazing customer service. Stayed late on a Friday night just to get me in my new car knowing that Id been without a car for weeks. Didnt rush me, answered all my questions, walked me through the new vehicle. They loved the car as much as I did! I will go back to this dealership for routine maintenance even though its a bit of a drive for me--- just because it was such a pleasant experience. Dont hesitate! Go to NYE in Rome!

Ta
Review №31

The staff at Nye VW were outstanding and I’d recommend their dealership to anyone. They took the time to listen to our needs and help my husband and I find the perfect vehicle for our family. Everyone is friendly and you’ll truly feel they’re looking out for your best interest. If you want a positive car leasing experience head to Nye VW.

Sa
Review №32

Everyone at NYE Volkswagon was so nice. From the minute I walked in the door., They made me feel so at ease about buying a Volkswagon. They worked hard to get me in a Volkswagon!!! I couldn’t be happier!!! I trusted who I came in contact with. Thank you Mike, Corey, and Bob!!! I tell everyone I know how great you all are. Even the people who aren’t selling you your car are just wonderful!!! Thank you again!!!🥰🚗 I love my 2019 Volkswagon Jetta!!!!!!!🖤🖤

Da
Review №33

This was our 1st VW, we had very specific requirements and Rich was able to deliver, we got exactly what we were looking for. Rich did a great job communicating with us through the process. Tony also was great to deal with, I would recommend them to anyone in the market for a vehicle.

Ka
Review №34

Service department is very professional. The sales department however is another story. I bought my GTI from NYE in February and did most of it on the phone because of covid and it’s a good thing because after seeing the behavior and attitude of the sales people while waiting for my first service I would never buy from them now. The lead sales person Michael took delight in yelling at the top of his lungs “chicken”. A sales lady in a short dress should be introduced to slips and taught not to bend over continually mooning 3 senior citizens. Apparently they are catering to a young customer base and to hell with being professional or having manners around mature customers who have paid cash in full for the vehicles as 2 of the 3 of us sitting there had done. I love my car and will recommend VW’s to anyone but never buy at NYE.

Yo
Review №35

First time working with Rich and Tony at NYE VW and it certainly wont be the last! Making a purchase sight unseen of a vehicle can be stressful but they made the entire process as easy as possible! They took the time to keep me in the loop each step of the way during the financing process as well ensuring I was completely satisfied with the vehicle before making everything official. This wont be my last purchase with them!

Do
Review №36

Clean professional facility and the service department is friendly and quick. They answered all my questions. The warranty work I needed was done with no hassle. I will definitely be going back if I need more warranty work done thanks for the great service.

Li
Review №37

Just purchased a car and couldn’t have had a better experience. The service was excellent!

Br
Review №38

Always a top notch experience at NYE VW. Rich is our go to guy and between him and the rest of the team, the experience is 5 Star! We would never want to go anywhere else to buy a vehicle. Amber loves everything about her tiguan and couldnt be happier! Thank you Richie B!

Ni
Review №39

Service department is top notch!

Ai
Review №40

Great service!! Very fast and friendly and makes sure everything is done right!

Ga
Review №41

This is the second vehicle that I have purchased from NYE. They are all so friendly and helpful making the experience a great one! Allison is the best!! Definitely ask for her she’s a huge help with a great attitude!

De
Review №42

Outstanding service! Bobby, Mike, and Tony are excellent. I highly recommend them. They gave me their lowest rate possible on a lease, and then some!

Br
Review №43

Mike, Bobby and Tony made the car buying experience fun and stress free! They were able to work with me to get the best deal on my new car! From walking in the door to walking out with my new keys they were always more than willing to help and explain any questions or concerns! I highly recommend NYE VW of Rome! Thanks again!!

Be
Review №44

I recently purchased a 2021 Volkswagen Jetta from Mike O’Connor at NYE Volkswagen Of Rome. He was very helpful finding the car that was right for me and even worked on finding the right vehicle while I was on vacation. Thank you Mike and the team at NYE VW!

Mi
Review №45

Friendly and professional staff all-around! We had a good 1st experience with them so we drove 3 hours for our 2nd car with them.

Co
Review №46

Highly recommend Nye Volkswagon of Rome. Sales Consultant Jadah Gann helped me narrow down my choice to a 2021 Atlas Cross Sport. It was literally like talking to a friend of mine, didn’t feel like a stressful car sale situation in the slightest. The Sales Manager Bobby Miller helped me map out a deal and gave me a great trade in value for my old Mazda CX-5. Finally the Finance Manager Corey Williams finalized my deal, running my credit application which was easily done from the comfort of my own home and shared some great add-ons for my new vehicle that I opted for. At both visits I laughed and joked with Allison Green (Certified Sales Associate). The energy in this dealership is unmatched, it’s fun and laid back you can’t ask for a better experience. First time purchasing a vehicle and it couldn’t have been more enjoyable and easy! Tremendous thank you to the team at Nye Volkswagon!!

E
Review №47

I had a wonderful experience getting my vw Jetta from Nye Volkswagen of Rome - Allison and Bobby are great, they worked with me on an affordable lease agreement that met my needs. I’ve leased at Romano and drivers village in the past 6 years and will say that the 45 min drive to Rome from Syracuse was well worth it.

Es
Review №48

Were from out of state and had serious car problems just as we were ready to head home. NYE Volkswagen worked hard to come up with the best solution for us. They truly went above and beyond in their service. After looking at various options, the best solution for us was a new VW Jetta. We were so happy with the excellent service, and happy with the outcome. Thank you NYE Volkswagon!!

we
Review №49

I purchased my 2020 VW GTI last week. And wanted to take my time giving a review. I wanted to be sure that the follow up and post delivery customer service I received was just as good if not better than the customer service I received when deciding on the car and purchasing it. This dealership made this purchase the easiest, fastest, and most stress free visit I have ever had at a dealership. They did not try to pressure me into anything I did not want. They took care of all my needs and listened to my questions, comments, and concerns. Corey and Anthony were very professional. I recommend this dealership and these two individuals handle all your automotive needs. I will be back for more cars in the future.

Ma
Review №50

Just purchased my first VW with Nye. Thank you Kelsey, Rich, Bobby and Anthony for helping to make this happen. Very personable and professional staff. I highly recommend Nye!

Je
Review №51

I had a great experience at NYE Volkswagen, staff are very friendly. Bobby is the best he was very patient and did everything he could to get me in the vehicle I wanted. Thanks NYE Volkswagen!!

Li
Review №52

The staff were very helpful, informative and patient with me. Corey and Allison in sales were excellent and Tony in financing was very helpful in giving me all the information I needed to make the best choice for myself and family! I’m very excited about my new, beautiful Atlas!!

da
Review №53

I bought my used car about a month ago from Nye VW, and Ive been loving it since. The experience was very pleasant and everyone was great. Corey was very helpful and made the process a breeze. Ill check them out again the next time Im looking for a car.

Je
Review №54

I had the best experience buying my 2020 VW Jetta from NYE Volswagon of Rome. My salesman Michael OConnor was extremely helpful and answered all my questions and concerns. He gave me advice on each vehicle I looked at and made my choice to purchase the Jetta so easy and so glad I did. Very happy.

Br
Review №55

I have purchased 2 vehicles from NYE VW of Rome. Most recently, a 2021 Tiguan. I absolutely love it!! Everyone there is always very helpful and friendly! Kelsie helped me get started with all of my annoying questions. Allison greeted us at the door on pick up day, gave us another tour and showed us all the fun details of our car!! Corey walked us through the paperwork process!! They all made the transition extremely easy! I will continue to purchase cars from Nye VW of Rome!!!

Ma
Review №56

I had a great experience at NYE buying my vehicle. Corey and Anthony made it easy and fun! Definitely recommend for anyone in the market for a new/used vehicle!

Ba
Review №57

We just love our new 2021VW Sel Premium R line Atlas Cross Sport. Its awesome inside and out! Everyone we dealt with at Nye VW Rome NY was very helpful and happy to answer all our questions. Special thanks to Toni the financial manager who explained the financial info and extras we could purchase for our vehicle without pressure ,Rich the salesman who very patiently showed how all our options (and we got them all) worked-sometimes more than once and Mike the General Manager that stopped by to say hi and to let us know that his door was always open if we had any questions or concerns. My husband and I would definitely recommend this dealership to our friends and family. Thanks again Nye VW Rome NY!!

Ch
Review №58

Visited Nye VW on a recommendation of a friend. The staff was immediately attentive and made this car buying experience a quick and enjoyable one. From Rich B helping us find the exact Tiguan we were looking for to Anthony and Mike helping to close the deal financially we couldn’t be more satisfied. Their level of professionalism is unmatched!!

Da
Review №59

We recently set out to find a new vehicle that met our family’s growing needs. We’ve been frequent customers of NYE Volkswagen for several years now and it comes down to one main reason; our salesman Rich Belcastro. Rich has helped our family purchase 7 vehicles through the years, providing an incredible experience each and every time. He has incredible attention to detail, always listens, and understands the stresses a car buying experience can sometimes carry and helps put you at ease. We will be back in the future when the time comes and we will surely ask Rich to help us again. Until then, I will strongly recommend anyone in the market for a new or used vehicle to get down to NYE VW and ask for Rich Belcastro; you won’t be disappointed!

La
Review №60

Finally!!!!! We found a dealership that we love!!! We are very happy we bought our Tiguan from Nye Volkswagen of Rome. This is definitely a dealership you will not feel pressured or stressed at while looking for your perfect vehicle. Even if they dont have the specific vehicle you are looking for they will go above and beyond to find it for you. Mike, Anthony & Corey were a pleasure to work with from start to finish and we would highly recommend them if you are in the market for a new or used vehicle.

Mi
Review №61

Such a great VW experience! Rich was professional, and so knowledgeable- he answered every question I had about the vehicles I was looking at and made the process go smoothly and quickly. He also patiently explained the tech and features in the VWs and even my insurance app! Robert and Anthony made me feel comfortable with the financial side of things. I did not feel pressured to buy anything I didn’t love, they worked with various lenders to help me get the best deal, and I understood everything I signed. Most importantly, my VW Is flawless and the warranties and dealership perks are incredible. This is my first VW, and I look forward to being a Nye Volkswagen customer for life.

Br
Review №62

Great Experience, from start to finish. Very pleased. Kelsey, Bobby, Tony and Corey made a great team. The only surprises were good ones. They aim to please!

Co
Review №63

Mike made is easy!!! Recommend Nye VW for all your VW needs from sales to service!!!

Na
Review №64

This is the New 2020 GTI 6-Speed

Bu
Review №65

Just picked up a awsome Toyota Rav4 today.Please if you go Nye Volkswagen in Rome Ny.Ask Allison Green or Kelsey Hughes they done a wonderful job helping me and my family out. Thank you guys so much.

No
Review №66

NYE is amazing! I highly recommend! This is the second vehicle I’ve gotten from them. 😊 Anthony C and Brandon saved my butt! The transmission was going in my vehicle, and I needed a car ASAP! My credit isn’t the best, so I was worried. These guys were able to get me a beautiful 2015 Toyota RAV4! I pulled out of the lot, same day, before 7pm! They understood my urgency and listened to all of my worries. I can’t thank them enough!

Ni
Review №67

We bought my boyfriend a car about a month back, his graduation gift. Rich made sure he got everything he wanted, and the best deal possible. A few weeks later, my car got totaled. We came back, and Rich and Craig both worked their butts off to find me EXACTLY what I wanted, and in our price range. Rich and Craig we’re both super friendly, and very understanding. We explained everything to Rich, and him and Craig both did everything they could! My boyfriend and I both left super happy, both times! They definitely have 2 more lifelong customers!

Co
Review №68

Brought my first VW this week and Tony and Corey made it a great experience! Very helpful with helping me get the best deal! Great staff and would highly recommend! Thank you guys

Ch
Review №69

I’d give more stars if possible, the whole teamWas amazing and went above and beyond toGet my wife into her new Atlas Cross Sport !! Mike, Bobby, Tony, Corey are true professionals. I highly recommend Nye VW !!!!

Ma
Review №70

Nye VW of Rome has always come through for us. We have had 6 vehicles from them and the sales staff (Rich B.) has gone above and beyond to meet our requests. We just purchased an Atlas Cross Sport and absolutely love it! Our daughter has a Tiguan-her third Volkswagen. Mike, Rich, Anthony, Kelsey, Cory, Brian and the rest of the staff are topnotch! Thanks for such a great experience and as you all know-We will be back!!

Je
Review №71

Anthony & Rich helped me, and went above & beyond my expectations. This dealership is trustworthy and I highly recommend them!

le
Review №72

Two great service reps in Corey and Brian. Took care of me as they usually do.

Ro
Review №73

Best VW dealer for hundreds of miles. Great reliable, trustworthy, reasonable service. Fast and friendly. In the past they have had my back in dealing with VW. There are closer dealers, but thats why I travel 2 hours for Nye.

Ro
Review №74

Simply put. Outstanding. From start to finish easily one of the best car buying experiences Ive ever had. I started my search on their website, inquired online, got a quick phone call to set up an appointment, went for a test drive and BINGO...bought a car! Mike the manager and Anthony the sales associate were incredible. They made the whole process so easy and stress free. From taking in my trade, pricing, financing, everything was quick and easy. I felt very safe and secure amid the pandemic as well. The dealership itself is super clean and spotless. Whether its a new VW or a used car...absolutely consider doing business with NYE VW of ROME!

Da
Review №75

Great experience at NYE VW! Craig Zullo was very knowledgeable and down to earth. Any questions he is quick to answer. Highly recommend!

Mi
Review №76

Had my wifes vehicle in yesterday for a NY state inspection. They were great!!! Very fast and very clean. They even provide customers with face mask and hand sanitizer if needed. One of the many perks of buying from them is that it cost me nothing. They covered it! Well done NYE

St
Review №77

I recently bought a used car from Nye Volkswagen of Rome. The staff were so wonderful to work with and have gone above and beyond to make sure everything is perfect. Mike and his staff are honest, knowledgeable, and very friendly; not your typical sales people.We went in to look at a used vehicle and they never made us feel pressured to look at something new.The vehicle was in excellent condition when we went to pick it up from there and they have been fantastic with answering any follow up questions that we had.We definitely recommend this dealership and would encourage you to buy your next car from them!

De
Review №78

We recently had to buy a car after an unexpected accident with our SUV. We were referred to Rich as NYE by our good friends and we are so happy we chose to pay him a visit! Rich is by far the best sales man my husband and I have ever dealt with in all our years of buying cars! He was able to locate a vehicle meeting all our needs/wants in a new car and it was delivered to us in a timely manner! We will definitely but from NYE again!

Ka
Review №79

First time buying from VW Everyone was supper friendly and helpful the process was fast and smooth all the guys made it a great experience.

El
Review №80

Just bought my very fist volkswagen 2021.5 Atlas so in love with it!! Thanks Corey and team at Nye VW!!

Jo
Review №81

Very nice , worked well with us

Sa
Review №82

Recently my husband and I purchased a vehicle from Nye Volkswagen of Rome and all though I am a worry wart and over ask questions, Megan and Rich were patient and accommodating! We opted for a used vehicle that had some body work issues on the back passenger door and all though it was in this condition, they went above and beyond to fix the flaw and truly make us feel like we were leaving in a brand new fully detailed car at no additional cost. Their attention to detail and the care that was provided set us on our way with an amazing new addition to the family. The free yearly inspections for being a customer here is an awesome bonus!Thank you Nye, we will definitely be repeat customers.

Na
Review №83

Today I bought my third Volkswagen from Nye Volkswagen of Rome (Previously Rome Volkswagen.) I started going to the service department when it was Rome VW over 10 years ago. I am very happy that Nye maintained the high level of customer service that the previous owner created. The staff and the service are why I stay in addition to great cars. Rich, Megan & everyone made the purchase quick and easy. I am very happy with all of my purchases and the support of the Nye Team.

Ky
Review №84

My purchasing experience was amazing, Rich and Craig hooked me up with 2 cars within a month. I had a few bumps along the road but they made sure I had a rental and did everything in their power to rectify anything I was unhappy with. This dealer is truly about their customers.

C
Review №85

In all of my years of owning a car, they were the best! Fast, friendly and awesome!

St
Review №86

First time working with NYE VW of Rome & I couldnt be happier with everything. I traded in my 2017 VW Jetta for a 2020 VW Jetta & they made everything so smooth. They were quick, super friendly & worked around my schedule to make the whole process so easy. Kelsey, Tony, Corey & Mike were fantastic - amazing service & deal!

Jo
Review №87

By far the best experience I have had at a dealership. The same day I placed interest in a vehicle, I got a very polite and courtesy phone call from Kelsey. That same day I came in and the car was up front and Rich was all set to assist me. At no point did I feel pressured or was there an attempt to sell me something else. Rich & Mike were extremely courtesy and professional with me. There was no BS and everything was transparent. Communication was a breeze as I was able to text Rich, even on his day off he assisted me. They were extremely patient and helpful throughout the process.The fact that they went above on beyond really surprised me. They were aware of my past service in the Marine Corps by the bank I was financing through. As a veteran I wasn’t expecting any additional discounts or deals nor did I ask them. I wasn’t even expecting top dollar for my trade in but they thanked me for my service and hooked me up with an offer on the trade in and on the car I couldn’t refuse. I was able to get the vehicle with only 2 visits to the dealership as Rich handled getting all the documents readyNYE in Rome has earned my business and I look forward to continuing a partnership with Rich & Mike in the future. I would recommend them to any of my friends, family and especially to those who serve or are serving.

Do
Review №88

I recently leased a 2020 VW Passat R-Line and my experience at Nye Volkswagen of Rome was world-class.  Corey was extremely knowledgable about the entire Volkswagen collection. Following Corey on his Facebook page and on his journey through his Audi restoration, I felt his passion for cars radiated through in his daily job. Corey gave me an exclusive tour of the facility which went above and beyond to connect me to the service department. Corey assured me that service was willing to accommodate every need and request.Overall, I was very pleased with my experiences at Nye Volkswagen of Rome and will recommend them to all my friends and family.

Br
Review №89

My wife and I both got new vehicles (Atlas for her, Tiguan for me) and we could not be more pleased with the experience we had at Nye Volkswagen of Rome! Mike was an absolute pleasure to work with, listening to our needs and making sure they were met and well within our budget. Mike had a couple of different vehicles dropped off at our house for us to test drive and the staff who dropped them off were friendly and helpful. Megan had all of the paperwork in order and ready to go, making the process quick and easy! Overall, it was far and away the best car buying experience Ive ever had and cant recommend them enough!! Thank you Mike, Megan and Nye Volkswagen of Rome!

Am
Review №90

The entire team made the car buying experience a breeze and a fun process. Ask for Kelsey and Chuck! All around great personalities and while they are certainly doing their job of trying to make a sale they will listen to your wants and needs and do their best to accommodate that without making you feel pressured.

Ro
Review №91

Excellent, professional service. The people there are super-nice and obviously care about the customer. The mechanics were quick to diagnose the problem and repairs were completed quickly. No waiting for an appointment and superior service. I was amazed!

Ch
Review №92

Outstanding customer service! We just purchased our third VW from them. As long as we are driving VW vehicles we will never go anywhere else. The staff are courteous, professional and always go out of their way to make sure they have a satisfied customer. A very special thank you to Craig, Megan, Anthony and Bobby!

Li
Review №93

Took my 2013 Golf in for a few questions about my warranty and Bryan Austin in the service department was very knowledgeable and helped me out considerably. Thank you so much!

Jo
Review №94

Great customer service. Great staff.

Sh
Review №95

Great friendly team!!

Co
Review №96

Dennis and Megan were very professional and extremely nice and kind and helpful. They gave us a good deal and found us a great interest-rate. Highly recommend it.

Br
Review №97

Another great experience with NYE. Allison and Craig were Awesome!

Le
Review №98

The service department is wonderful. The team is knowledgeable, helpful and professional. I wouldnt take my car any place else for service.

Ma
Review №99

Leased a 2020 Tiguan. Super easy experience from start to finish!

Ch
Review №100

Mike Sacco and his team at NYE VW of Rome are truly exceptional. This was the best buying experience Ive ever had thanks to Rich Belcastro. The service department is always friendly and goes above and beyond to make sure everything is taken care of correctly, and efficiently. I would never dream of going to another dealership after the great experiences Ive had and continue to have here.

Information
39 Photos
100 Comments
4.6 Rating
  • Address:5865 Rome-Taberg Rd, Rome, NY 13440, United States
  • Site:https://www.nyevwofrome.com/
  • Phone:+1 315-337-8900
Categories
  • Auto body shop
  • Car dealer
  • Auto repair shop
  • Auto restoration service
  • Auto tune up service
  • Car detailing service
  • Car repair and maintenance
  • Car service
  • Used car dealer
  • Volkswagen dealer
Working hours
  • Monday:9AM–5PM
  • Tuesday:Closed
  • Wednesday:8AM–7PM
  • Thursday:8AM–7PM
  • Friday:8AM–7PM
  • Saturday:8AM–7PM
  • Sunday:8AM–7PM
Offerings
  • Oil change:Yes
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