WOW, WOW & WOW! This place has everything youll need from a complete home makeover to your groceries too! Shopping here is is a dream. The employees display pride of ownership in each & every department. Theyre merchandising is unlike anything Ive ever seen in other big box stores. Merchandise is displayed at the right height with great lighting, this makes finding what youre looking for easy! Their special order process is very streamlined and keeps you in the loop each step of the way. I ordered some custom doors and was able a few days later to add another door to my order. Chad the general manager truly cares and its definitely reflected in the outstanding team that surrounds him!

It was a pleasure to have the right materials and hardware all in one location!! At reasonable and affordable prices. All the employees are/were very helpful and friendly also,which was for a change very nice! Remember you save big money at Menards!!!😉

Cashier Josh is always helpful and friendly in my opinion. The rebates are kinda silly, AFTER rebate prices are the same as other places regular prices Ive found. A store credit instead of cash isnt so bad IF you live close by. The store is usually clean and well lit.

Prices were still below most other competitors. Check out lines were fast and the 11percent rebate is still nice. Lack of help makes the store not stocked properly and merchandise in wrong department. Where did they go meaning my help here at dungans

Menards is my favorite store in town. Im literally there daily. Always friendly Staff! Always stocked and ready. Also 11% off is great!!

Usually well stocked.. never know what you might find that s new or interesting!

Went to the Richmond store for the best price on a shower door. Everyone was courteous and friendly. The ladies of customer service were pretty especially the one who greeted me when I left. Indiana is the place I wanna be!

Always the best place for crafting and every employee are more than happy to help you with questions and inquiries about where anything you need.

We have always liked this store. However we tried their pickup truck rental. Never again. Was not worth the hassle. Supposedly $18.95 per hour. We had it less than an hour. We were informed there was a $5 surcharge for weekend rental. We drove 4 miles and was charged at 30 cents per mile. After turning in the truck ot looks as of the $18.95 per hour was closer to $30 plus. Never again.

Menards is a pretty good place. Today’s visit however, didn’t go well. I purchased items from the lumber yard, or at least I thought. The cashier forgot to add my order at checkout, so I had to go back to the front and get rang up.

We have been out of hot water for 8 days. We had to wait for the parts to get here...it took the parts 7 days to get here. We call and said the part are here..... sorry it will be tomorrow before we can fix it. I would NEVER EVER buy any Richmond Water Heater. Our is only 8 months.

Never have I had a bad experience at the Richmond menards

Today 4/25 Sunday. Richmond Menards. After Standing in line for 20 minutes only 2 cash registers open and multiple people in line. Angerly we left, left the cart in line and headed for the door. When we got in line 2 people in front of us.The icing on the cake the Menards employee who had to make a smart comment to my 14 yr old son.She said we shouldnt be shopping if we dont have time to wait.Ill gladly take my business to Lowes.

You know when you go into a place knowing what you need to get done, but you dont know the exact name.. well that was us. We had great service and the staff were able to put my ideas into words and products. If you dont know they will get you right!

I love Menards. It has all you need with reasonable prices, helpful staff, and those mail-in rebates.

Bought the Generic one wash pressure washer right out the box it was missing parts, couldn’t get it to start havent even had it 12hrs & MENARDS said they will not return it take it to a service shop, they wont exchange, wont return, nothing. We first have to take it to a service shop which makes no sense, like we have all week to waste time on this junk they sold us. They should return it, its their product & they can take it to the service shop. Im never buying here again & spreading the word to all my friends & family so they arent scammed like we was.

We went to find prices and we had no problems finding what we were looking for.

Good selection and pretty good prices. Was able to return lids that were wrong size for correct ones. Also bought a shirt and pair of shorts at a good price.

Great selection of all your building and remodeling needs at a good price

Very helpful staff, Sean helped load bags of mulch when she went there by herself. Its nice to see customer service is still important to a large chain store.

Well I asked several people where certain Items were and tried my best to get those items without having to run all over the place it took three persons to find them Menards is a large whats it called box storeand its hard to find anything even the way they have it the noted in the ceiling whats in each aisle they need to have it as such a directory is on the floorthat you can actually punch in the item that you want and itll give you the item so you dont have to run all over the freaking store to find older folks like or disabled its a rough they should think about

Helpful staff and decent prices. This is where I go when I need home improvement stuff. Arroooo

I love Menards, the selection on everything is fantastic and prices are great. Employees are very nice and no matter what department you need help they stop and help!

It was terrible. We had a $42.00 credit. My wife went to use and they said we used 30 minutes after we had it which is not true. They kept arguing with my wife. I hate Menards.

Great place to shop, fairly easy to find someone to help and also lift big purchases into your vehicle.

Good day. Everything I needed in place. 11% back!!

Poor shopping experience. Doesnt respect health issues or create a safe environment to shop in.

Very quiet night.

From the parking lot to the check out it was very pleasant. I wish I would have written down names starting with the tall gentleman cleaning carts outside (as it had recently rained..and sanjtizinghe went above and beyond is that as we were driving by to park we asked him to leave 1 out for us please ....without asking him he watched for us to park; he then brought the cart to us and unloaded the product. And he acted like he enjoyed it the whole time.The cheerful gal at the customer service counter was professional knowledgeable very proficient.And the tall elder gentleman at the paint desk was very helpful knowledgeable professional;evident he had great work ethic with several customers simultaneously.This experience as I was with my elderly, aging, spunky, mother was flawless.Made great use and showed my time valued as much as thiers.....not one time did we feel we were annoying (as happens so frequently in some retail settings) I have never had a bad experience at this store.It was great. Very appreciated..gave me hope for humanity. Thank you.

Not bad just didnt have the variety of garden plants I thought the would

Mask mandate in Indiana has been lifted but not at Menards. Staff was very rude and loud threatening to call the police just as we walked in. We were able to present a mask for each of us in short order but the woman at the front desk was hateful and still threatening to call the police just because we questioned why. Lowes will have all my business from now on masks are not an issue there. Ive never been so insulted in my life

Its a great place to buy your lumber snacks clothes and tools

The Richmond store location is so so. The employees are really rude. I wouldnt recommend this location. Definitely 2 thumbs down.

I will never go back here again! Customer service were the rudest people I have ever met in my life. Mask mandate is over and they still want to try and make you wear one. I have PTSD from an abusive remand can wear them. They said they did not care and if I didnt put on on they would call the police for trespassing. GREAT customer service there. Dont shop Menards unless you want to be treated rudly

Staff was very helpful.

Great customer service and lower prices on flooring than alot of other places

Well organized, employees are very helpful

Its ok they just slow

Do not recommend shopping at menards do to the fact that their employees are and had been harassing the customers about wearing a mask even though the state of indiana had lifted the mask mandate nearly a month ago.I got harassed after I payed for my purchases.Even though I have had both of my covid-19 vaccines shots with the 2nd shot 28 days earlier.Been reading some of these posted reviews here about menards employees calling or threatening to call the police on their customers.Hopefully someone brings the media in on this harassment.

Great store, but ease up on the masks man!

It was great the cashier was super friendly and made sure she stopped and asked if I needed help loading my large items.

Got a push mower for 169.00 very nice

The stuff I needed was easy to find. Lots of selection. Decent price

This is my favorite buy anything you can think of store , I recommend Menards !!!!

I was at menards with my dad and a family friend the staff are very friendly and they are nice

Im sure its better than what I experienced. The employees had no clue what they doing 👎 But they have just about everything you could ever need there.

Always love going to Menards!Specially 11% back days...

Always got what I need and more

Very helpful even though they didnt have the piece that I needed found it online would have never been able to find it without the help of the service person thanks a lot

A place for all ur shopping needs. Half of staff needs more training in knowledge of the dept they work in but they made up for it by how good n polite they treated me. They have great customer satisfaction. I was totally satisfied.

Very helpful thank you

I went out with my niece who forgot her mask. The employee was unbelievably rude when he told her she needed a mask. She even said sorry and started to go back outside to get it. I was so mad just cause he was so rude.

Love Menards! They had everything I wanted today, as usual. From an auto snow brush to candlestick lights to coffee creamer.

Excellent service!

Variety of items, weekly sales, competitive prices and rebates! Returns are easy also!

This location is always clean and helpful if you can track someone down. Never a long wait in line. Rebate system is a little lame, your job to mail everything in and they send you store credit instead of a check. For those of us that make a 45 minute drive to take advantage... not much of an advantage.

Cashier was actually pleasant but stuff isnt easily marked for those of us who dont frequently go there.

Has what I needed and a cheap tool to make my job easier

Super friendly staff, very helpful.

Incredible inventory. But... still playing the 11% discount charade.

Lady at registers with platinum blonde & black hair yelled at us about wearing a mask in front of numerous other customers. She then walked away before I could respond. Very unprofessional.

Nice place and nice people

They had what I wanted. The store is clean but they seem never to have someone close if you need help you have to go look for someone to help you and most time get told its not their department.

Minus a billion stars. BUYER BEWARE if you order and pay for something. I put an order in. I paid full price for it. They said they would hold it for me but then restocked the item and resold it and did not inform me they had sold the item out from under me. And then.... the manager, seeing the record of the purchase and finding the evidence that my claim was correct, admitted it to me.... yet WOULD NOT REFUND MY MONEY. They KEPT NEARLY $2000 OF MY MONEY AND GAVE ME NOTHING. I found out from this experience they also have no district managers to complain to so therefore there is no hierarchy. If you complain there is no way to complain to the Menards ownership except through their website. You cannot call. The end result of complaining to the main office is that they do nothing. Go to Lowes or Home Depot or CUT YOUR OWN TREES for lumber. Go to ANY OTHER STORE. But dont go here and ORDER ANYTHING unless you want them to take your money and give you NOTHING.

Parts missing out of boxes, 7 employees standing and talking at front desk while one cashier has a line building to the end of the store (why have 12 lanes?). Back yard is a war zone with no soldiers. Even heard an employee singing Youll lose big money at Menards to their catchy song jingle. Prices are their only reason they received a 2.

Prices are good on some things.

Will get no help in rear loading and my father has emphazima and they made him pull his mask up over his nose i will be taking my business to lowes better ppl more help and better prices

Will not be back after they started the mask bs.

Today I went and purchased a swing set for my grandchildren. The sales representative was very respectful while helping me.The cashier was very polite and expeditious in cashing me out.My experience was joyful!

Kudos to Menards for caring enough for the health of their employees and their customers by mandating face coverings for everyone inside the store. If ALL retail stores did the same, it would make such an impact! Thank you,Menards, for the most comfortable shopping experience I have had since stores started reopening.

My visit to menards was pleasant. I found many items I was looking for, which was electronic supplies. The customer service of the employees was warm, welcoming, and very knowledgeable. However, menards doesnt carry the small electric components that I was seeking (most stores do not) The components I was seeking was small electric engines, transistors, resistors, and small LEDs. For customers looking for these products thinking you will find them in stores, my suggestion to avoid a wild goose chase is to order online to your home, or deliver it to your store then pick them up.

Love the sales after Christmas.. Starting own Christmas village!!

Stock was low on cubes which is one thing I was there to purchase. Was able to get everything else fine. Customer service was decent.

Always find what i need there.

Great store is always clean and can find things easy enough.

I love Menards service and the prices they have and the variety of things that they have I love going there shopping I always get more than I went for it because I always see a great deal and everything that I buy

Very nice and helpful.

Watch out for the Mask Police. Will not shop there again.

Not very helpful if you needed an item and the shelf was empty...

Things moved around since the last time I was there but the selection in the pet section was great

15% bag just barely kept from fitting a pump we went there to get so cashier wouldnt do discount. Register next to us allowed it for an even bigger item. Very irritating

They had what I needed.

Over the last 4 years weve spent a lot of money at Menards and always had really great service. Up until September 13th when we placed an order for a door period it was to be delivered to the store October 13th. On October 20th we called to find out where our door was and it was marked received and picked up. Obviously we didnt pick it up so we need to find the door right? No one knew where the door was period so they did a reorder and said it would be in in 2 weeks. When I called back to talk to a manager he stated that it would be another month and a half or two before we would ever get our door in. No one was willing to make this right or try to find another answer sorry I asked for a refund . He couldnt put it back on my Menards card period so I had to go pick it up for cash. He told me to go to the wrong counter and I stood there for 20 minutes only to be told to go to a different counter. When I got there he was there waiting for me and told me that he specifically told me to go to the other counter and I told him he was wrong he proceeded to argue with me. My point of story is the customer is never right at this location. Or atleast with store manager Chad. If I have to go back to a Menards I will drive to the city instead of going to this one.

Rude, disrespectful wkrkers

Today we had to be that customer. Returned lots of items unneeded for a plumbing job. The young lady at returns took her time and got the job done. Only one worker made me put my mask over my nose, they do not care if your mouth is covered, just the nose. Of course, we had to buy more stuff, heavy stuff. Two young men were very helpful and loaded it into our truck. I need to write 2 very poor reviews today, I am happy to have an excellent one to help offset the horrible.

Great selection along with great prices, but I do not like the layout of the store.

Spreading covid for over a year making everyone touch the turnstile when you enter. How many people has Menards killed with that stupid turnstile.

Very helpful and love the product I got

Good selection friendly staff

I was looking for a certain item and I couldnt find it. They were so helpful and brought them right to the desk for me.

Asked 5 people for help locating items in store. 4 of the 5 people were incorrect and had me all over the store. I would think it should be a requirement for all employees to be knowledgeable about the entire store.If they didnt know or was unsure, it would have been more helpful just to acknowledge that.

Their one of the best places to shop for what you need. Love shopping there.

Everything you need is here..and great sales on grocery items..today was school supplies .75 and under...thanks menards

You need to give R. Adrams employee of mo! what do think, she is very helpful!

Its a nice place

The employees truly ruined my experience. They were so rude, I won’t be returning.

Worst mask policy ever!Refused service to many people who are medically exempt from wearing masks.

Love the store, not a fan of the shopping center

More help available than at Lowe’s. Sometimes top-rated brands unavailable.

When I go there for something its because I know its there always good place to get things.