The store advertises that they close at 8pm. Me and two other customers were waiting outside at 7:55. The employee inside locked the doors early and hid in the back of the store as we knocked to grab his attention. I then called and the employee said they locked the door at 7:57. I then told him we were there before that and that they were locked. He had no response and then hung up the phone.. This is a negative reflection of service and quality. Not happy Big 5. You just lost a customer.