Coolant fluid started leaking from my car after a long drive from San Francisco to Reno. I happened to get to the dealership within 3 minutes of them closing and they were incredibly accommodating. Unfortunately the service provider I met with said they probably wouldn’t be able to even look at my car for 3 weeks but that he would call me in a few days to give me an update. I spoke with them a few days later and THEY FIXED THE CAR!!! Amazing. And they were so patient, I couldn’t come pick up the car for about a week and they didn’t hassle me, by the time I could finally make it down from Tahoe, the car was fixed, washed and they were unbelievably accommodating. Love these guys! Mike is the best!!!

I feel very lucky to have found just the Range Rover I had been looking for. Grace was very knowledgeable, kind, and certainly not pushy. Mike got us through the “money” part quickly, with a touch of humor. I’m happy to report that we have a 5-star dealership right here in Reno. Don’t hesitate to visit, it’s completely worth your time.

I had a great experience dealing with Mike in the service department. He kept us up to date with our repairs on our car and he was very knowledgeable and friendly. Definitely recommend

A+++ service department. Sean was in communication the whole time with updates. Dont hesitate taking your RR back to the dealer. They know how to complete your repairs correctly ... the first time ... its worth every penny, especially if youre going to keep you RR in tip top shape. FJ3

Service has always been great. Mike and Sean in the service department do a great job accommodating our needs. Can also highly recommend Erik in sales. We have bought 3 vehicles from them in Reno and Las Vegas and have been pleased with all 3.

Great service - quick and efficient. Shout out to Sean in Service. Great guy to work with!

A great place to buy your next vehicle. I contacted them late Friday about purchasing and financing a used vehicle and picked it up the next morning. Quick and easy. Grace was awesome to deal with

Ive always been treated well at my Land Rover Dealer in Reno, NV. They take great care to provide Services and repairs as needed. I recommend them for your next vehicle. The staff is very personable and the work gets done when they say it will. The Defender is always washed after being serviced. the few problems I have encountered thus far (7000 Mi) have been dealt with quickly.

Eric and Michael were very professional, friendly, and accommodating. Thank you for the great service!

Excellent experience! Sean was on top of everything from our service needs, warranty information and loaner car. Efficient and speedy service. Sean went the extra mile when I left my other keys in the loaner! He definitely gets 10 stars!

Michael always provides great customer service the team working on my car is solid.

Typical visit, minor problem fixed quickly and with the utmost attention to detail and customer service!! 5 stars only because there aren’t more offered! Thanks Land Rover!!

The staff is so wonderful here at Land Rover. I appreciate all your kindness during a long service appointment.

I love this place. Sean and the staff here are amazing. If you want to feel like family this is the place to go

My wife and I purchased a 2020 Jaguar F-Pace SVR from Erik Moe and it was seamless process, as Erik and Al Rena made the buying experience great. We are happy to be part of the Jaguar family! We highly recommend them for your next car buying experience. Donny O’Shea, the GM of the store is a great guy and will make sure your buying experience is worth the trip in to see them.We originally went to Bill Pearce BMW to purchase a BMW, but to no avail, as they low balled us on our trade and just really did not want to deal and it was like night and day over here. Big thumbs up for Reno Jaguar Land Rover! Well done!

The staff was amazing. The sales manager Al was a pleasure to work with as was Grace who helped seal my deal for a great 2014 2-Door Rubicon. Even the staff who prepped my vehicle after the sale was so friendly as was the finance manager. Great experience all around.

Mike and Erik were very straightforward about the numbers and the deal I was trying to get for an F-Type. 100% recommend there services!

I went to inquire about purchasing a new Evoque and was disappointed in the salesmans ability to answer any questions. I asked what this difference was in trims to which he replied, More bells and whistles. I then responded, what does that include then? He shrugged and said, Go online. I asked about inventory arrivals for 2021 and 2022 models. He shrugged and said, I dont know. He didnt even ask someone and provided no other details. He did mention there was a new vehicle on the truck. I requested more information. Example: Do you know what color it is? He literally peers around me towards the truck and responds, Cant see it from here. Youll have to go walk over. Our conversation continued like this until untimely I had to end our visit to avoid expressing my frustration. This is beyond disappointing. It makes me second guess purchasing from this Reno location. Im concerned this will be the same experience if I move forward with purchasing or even servicing a vehicle with them. So I guess Ill be driving to Rocklin where I spoke to them once before and was impressed with their ability to answer questions and help me make a determination when I first began my new vehicle search.

Service Assistance was excellent! Sean delivers!

Wonderful experience. Phil and Donny made sure that my car gets the attention it needed. 👍👍

Sean offered great customer service! It was very easy dropping off and picking up my car.

I gave them a 5 star rating because they were very friendly and helpful !

Sean Bouthillier is a quality service consultant and did exactly what we asked of him and got back our Range Rover on time and complete work done. Thank you

Friendly and genuine. Made buying a car very easy and seamless

Grace and DeAnn were incredibly professional, helpful and just what I needed to get me into the car of my dreams within the time-frame I needed.Within 24 hours of me asking for more information, I was driving away in my Evoque. Those two are ABSOLUTE GEMS in the Auto Industry. I felt no pressure, I felt they had my back and were helping me make the right decisions all along.I look forward to a long relationship and referring my friends to Land Rover Reno.

What a great experience! Michael was our service consultant and he went above and beyond with his customer service. Thanks!

We had the pleasure of dealing with Mark Bradley @ Land Rover Reno. Our purchase could not have been easier. Mark kept us informed throughout the entire process and was an absolute joy to deal with.Darin & Cindy

Warning *Do not buy the windshield warranty. If you have the safety system in your windshield, and need to have your windshield replaced, it needs to be recalibrated....they want $850 out of pocket for labor. The IAS warranty they want to sell you does not cover that. It was $600 cheaper to go through my insurance and pay the comprehensive deductible of $250. What a waste of a $715 warranty.

These professionals did the job precisely and in a timely fashion. 👏 Making sure I was comfortable the whole while I waiting and keeping me updated so I knew when I would be back on the road. All in all a great visit!

Mike was great! Clear communication and excellent service. I am looking forward to working with him in the future for further upgrades.

The people at Jaguar of Reno are extremely Competent, friendly, and at the same time professional, in both their interaction, as well as their work; They take their time to explain the services they render, and are very accommodating. Deanne, Sean, and Michael all exceeded my expectations. . My sister told me about how nice they were, but I found out for myself that her opinion was true.. I would not hesitate to recommend their services To anyone wishing to own and amazing brand, and also have an amazing service.

Fantastic customer service. Totally honest and went above and beyond. Also extremely accommodating by providing a loaner car so I could keep to my meetings and appointments, uninterrupted.My car went in for some factory software updates and they did a thorough job walking me through all the technical details. I did notice a small scratch when I got my car back, and they promised to buff it out when I returned, no questions asked.

Broke down on vacation and was towed to Land Rover Reno. Sean and Michael in Service were awesome. They were great at communicating every step of the way. They diagnosed, explained and repaired quickly. Its just unfortunate that they are 500 miles away, and I cant use them for regular maintenance.

After numerous annoying issues with my 2018 Discovery Sean & his Service Team at Land Rover Reno, NV identified and repaired all issues successfully! I am thankful for the professional, friendly service I continue to receive from Sean & his Service Team at Land Rover Reno, NV.Thank you!

The very best car buying experience I have ever had. So easy and actually the only time in over 40 years of buying cars that I would call the experience fun. Eric Moe was a very knowledgeable sales guide and made us feel like he was our friend not someone trying to get a sale. The finance manager was extremely easy going and the sales manager was just an all around good guy. Would and will recommend this dealership to everyone but especially friends and family. Super happy with our Range Rover purchase.

Mark and Mike were great to work with at Land Rover Reno. I love the new Range Rover Sport I bought from them…Their service department is wonderful too.

From the moment I walked into the service part at 8 am we were greeted by Michael with a smile and helped us right away. He was very professional and offered us drinks while we wait.Thank you great customer service by Michael

Quality Dealer with local community commitment.

Nice welcoming staff. Service consultant was super helpful explaining all the technical details with recent work on 2007 Range Rover Sport Supercharged. Recommended.

Im always nervous when taking my land rover in for repairs. This time I had an urgent matter. Michael in the service department was very kind to me. We talked about the situation I had to leave the car there. Michael tools notes on what I told him happened. He said he would have it evaluated and call me with a plan the next day. Then he arranged for a ride home for me. Excellent customer service. I felt my car was in good hands. When the car was ready for pick up he called me. They did a great job. I feel my car is safe again. As I drove away I noticed he left a nice thank you note on my dashboard. I definitely recommend land rover of reno. Lovely place great people.

Land Rover of Reno always gives the very best service to their clients. Courteous, professional, and always thoughtful of our time. The small town vibe is a huge benefit - can’t find that very often.

I was impressed on how clean the dealership was and that it was a completely no pressure type of atmosphere. The salesman (Mark) worked with us in the pricing we wanted and the rest of the staff were excellent. The gentleman that handled the paperwork was awesome and very personable. Sorry but his name escapes me at the moment. Over all it was a good experience working with Jaguar Land Rover of Reno.

Easy in and out with a great loaner. Sean could not have been more helpful. He explained what was going to be done and kept me informed throughout the process. Couldn’t recommend Sean and his team any more highly.

Great service and the car was ready on time and under the estimate

A super Land Rover dealer. Michael in service is awesome to work with and really makes sure that things are as close to perfect as possible.

I have purchased multiple vehicles from Land Rover of Reno over the years and my experience has been excellent! No hassle. Great buying experience and excellent customer service. Friendly and knowledgeable staff. I would recommend anyone searching for a new or used vehicle to highly consider Land Rover of Reno when searching for your next vehicle. Great people, excellent Team!Happy Reno Customer,Carl K.

Great purchasing experience! Everyone was nice and helpful!

Have always been pleased with this service center. Normally get Phil first time with service writer Mike. He was pleasant to work with and felt as I was treated fair. Vehicle was completed as promised, car had been washed👍🏼

Fixed the issue, but I never got a call from them to tell me what the issue was. I called Monday and was told the issue and that they were doing one more diagnostic test and if they found nothing it would be ready. I never received a call that my car was ready either. Honestly, the Jaguar dealership in Sacramento is far better at communicating and I prefer that one which is why I always buy my cars in there. These guys are super nice and I’ve had no issue in that department, but a call to update or let me know the car is ready would be appreciated.

Awesome experience. My vehicle was fixed within a very short time and Mike was very detailed in explaining everything done. And full inspection of the car was done which I really like.

Emergency breakdown & tow and traveling from outside the state(a little 4x4 fun) Sean Bouthillier and his service staff went out of there way at 4:30 in the afternoon to make a diagnose and repaired my Discovery sport, it was a great experience working with them! Thanks for being so professional!

Jag land Rover in Reno is really excellent in their knowledge of Jaguar cars . They have done all of the annualService in my 2011 XF and they have done an excellent job

Great experience from order to delivery, and good communication throughout the process.

Fantastic customer service! Made purchasing a car so easy. Very well-informed staff. I would highly recommend Land Rover Reno!

Phil & Mike are the very BEST service associates one could ever wish for. They consistently go above and beyond for me whenever I am in Land Rover & not only meet, but surpass any expectations I may have. Yall couldnt have a better team with them. Thank you Land Rover

Members were nice, accommodating and treated me like and actual person. They had great service and tried to get me the best price for the vehicle I purchased. Would definitely recommend.

I recently purchased a vehicle at Land Rover Reno and would recommend buying a vehicle from them. I never felt any pressure, everyone was very nice and helpful. My salesman was Mark and he was great. He stayed late to accommodate a test drive for me. He made the whole process go smoothly and made sure I was satisfied the entire time. You couldn’t ask for a better salesman. I think it was the best car buying experience I’ve ever had. I will definitely be going back there when I purchase another vehicle.

Wonderful service and attention.

Very friendly and accommodating service department. I would definitely recommend this place for being upfront honest and friendly. 5 stars

Mike at Land Rover Reno was not only tremendously helpful in diagnosing the problems with our vehicle but he was also very transparent and upfront on what our vehicle needed. Everything that he promised to take care of, he was able to address even though we incurred some additional delays it was necessary to get the correct parts and do the work properly. At one time during maintenance. Might even offered his own vehicle for us to use while ours was being worked on, you never see that these days, good service and we will be back.

Flat tire emergency and they made it safe and so easy - thank you so much, best experience with a car dealership ever! They washed my Range Rover after and even coordinated smoothly returning it to me. Thanks Michael and all!

Friendly fast service and Always willing to accommodate the needs of their customers.

Jaguar service Shawn was very pleasant and good to work with. Found parts needed and relayed info in a timely fashionReno Jaguar service is a must if you own a Jaguar. They know their stuff and their cats.

We are very happy with the service staff at Land Rover Jaguar of Reno. Sean especially goes above and beyond to make sure we have a great experience every time. He is very thorough and has great follow up. We always leave feeling well taken care of. Sean’s dedication is a big factor in our decision to buy another Land Rover/Range Rover.

Great service! Extremely attentive and flexible. Sean is going to be my guy from here on out!

I took my new, used Range Rover Sport Autobiography in when I had a few issues to have the service crew take a look at. Michael was professional, courteous and set me up with a loaner vehicle for the day. After they finished the service, Michael was kind enough to drive my Rover to my house that evening to swap it out for the loaner.Its a bummer to have deal with mechanical issues, but when you have to, at least its a little easier to swallow when the service is great.

So through on the work and responses. Very nice!

We have been very disappointed with this dealership’s service in the past to the extent we drove to Sacramento the past two years for service. We heard they had a change in management so decided to try again. What a difference. So friendly, professional, helpful and customer service oriented. Really happy they made the change!!!!

I arrived late for my test drive appt. Erik was fantastic! The car all warmed up even the seats in the steering wheel. We purchased our car and it was a very smooth fast professional service. We drove here from California and I would drive here again for a future purchase.

Great people at the service department. Service of my F-Pace was done promptly. They arranged for my free transportation to and from work as my vehicle was being serviced. Very responsive to all my questions. Will recommend them to anyone.George

Excellent service at all times.

I really like dealing with Michael in service. After some frustration with my warranty, Mike got the job done, even being patient with my grumpiness through the process. I had my wheels refinished, and although the shop took a few days, the work is perfect. Thank you Mike

Our second time buying a car through Land Rover Reno and I would highly recommend! There is no pressure and the entire transaction is smooth and seamless! Mark and his team are always professional and courteous! We will be back!

Michael in the service department provided excellent service. He went above and beyond taking care of the service of my vehicle.

Sean and Mike at Land Rover Reno were great! I needed a new waterpump and crossover manifold for my SCV6 LR4 and they got me in and out quickly and at estimated cost. I am a dedicated Land Rover owner and also a dedicated Reno Land Rover client.

Always taken care of and car is given back to me cleaner than I left it. Honest Service Team and very flexible to my needs.

The team was not able to get the job done in a timely fashion because they didn’t have the part. So I needed to take the vehicle somewhere else. When I picked up the vehicle the forms they wanted me to sign said “we warned the customer that the vehicle may not be safe to drive”.(even though my Range Rover sport is only 3 years old). They failed to mentionthey had no loaner vehicle and I would be left without a car for 7 days and they gave no other options other than for me to take it to another dealer. Placing blame on the customer for your inability to fix something is not good service. I would not recommend Reno Land Rover.

Great customer service from “Shawn” at Land Rover Reno.. nothing but great things from them even though I didn’t purchase my Rover from them I felt right at home from the entire team

Great Staff and Service repair! Always a pleasant experience

Great Service! Got a lot done in a relatively short amount of time. Offered transportation but I chose to wait there and work from their customer service center. Great wifi, coffee bar, refreshments.

The BEST service and experience ever! Sean in the service department should be promoted to CEO! Don (GM) is truly a Class Act. Offered to lend me his car while mine was getting serviced. I have purchased 5 Range River’s over 15 years from the same San Francisco dealership. My next purchase will be in Reno!

Great service and very knowledgeable. We really have enjoyed our experience at Land Rover Reno. Sales Team and Service are awesome.

Sean was exceptional. He provide professional service and was very responsive to our questions. Hes a keeper!

Michael was awesome and took care of all our needs.

Sean in service was great and communicated with me everyday to update me on my car.

I have an older LR3. As usual these cars have all sorts of issues and the Reno Land Rover dealer has always been good to me and my car. Their service manager Phil Shreves is a great guy and even if always very busy he gets things done, it might take some time but he does what he said he was going to do, be patient.Land Rovers are NOT easy machines to understand, when they run they are truly amazing, when they dont. take the car to Phil, he will make sure it comes back to normal. Overall my experience has been great and the entire Reno Land Rover team has gained a new loyal customer for as long as I continue to own my off road beast.

I had a great experience at this dealership. I showed up 45min till they closed and wasn’t expecting the red carpet. However Erik Moe, did a great job welcoming us in and helping us learn more about the Jaguar SUV we were interested in. He set us up for a test drive and then stayed to talk the financial. The entire crew there was very nice and personable, each one carrying a smile. Didn’t seem fake like you get at a lot of dealers. Would highly recommend you try them out and give Erik a call out, he will take great care of you.

Very easy and relaxed experience. No high pressure. They were genuinely trying to get me into the best car for me with the best deal. Grace and DeAnn were both easygoing and Professional. I give it a 15 out of 10 And I love my new car!

Horrible Service Department. I took my Discovery in (12,000 miles) with a leaking windshield - not a dripping windshield - full on water pouring in. They said the windshield is backordered and would not give me a loaner or an approximate date for repair. Seans words were your car is perfectly safe to drive. I own a $75,000 vehicle that can not be driven or parked in inclement weather (its November).I called Rocklin. They have a customer with the same issue. They gave her a loaner and the date the windshield is expected to be shipped from the UK.*previous visit: tire rotation - When I made the appt., they said 1 hour. When I dropped it off they said 2. When I showed up after 2, I had to beg. The rotation was done in 3 hours for $100!!! (Tires were an upgrade that I purchased from this dealership.)

Michal in the service department was courteous and very helpful. My car was washed after the service. I was very pleased. Thank you.

Shawn had great customer service and took care of the problem very efficiently

Easy transaction. Fair price. No pressure

Came in for follow up installation of part on order. Got me in and out quickly and washed my car. Totally pleased.

I purchased a Range Rover at this dealer ship and Im very happy of their service. Donald the GM of the store is very helpful and a very honest guy to deal with. I recommend this dealer ship to anyone who like to purchase a new car.

Sean B. in the service department goes that extra mile to ensure your car is ready when promised. He works directly with parts, service and the customer to get the job done.

Efficient, thorough, and courteous. Thumbs up!

We were in Reno for the Reno Air Races in September and weve been wanting to go look at Range Rovers so we decided to go to your Land Rover dealership at just look at what was in your car lot. We were amazed as to how many cars you had. This particular car (2020 Range Rover Sport) immediately caught my eye. Loved everything about it. Went back home thinking about this car so we called your agency and spoke to Grace your sales guide and she was so pleasant and answered many of our questions we had. We decided to go back and finally made our decision to buy and it was the best decision we ever made.The staff was wonderful to work with and Grace was a jewel. We will definitely recommend your agency to whom ever is considering looking for a Land Rover.Thanks Land Rover Reno for the great experience in buying our dream car.Sincerely, Mike and Norma

Very efficient service with attention to the customer’s need and convenience.

Sean provides first rate service. He’s professional and efficient, had my car back to me nearly 2 hours earlier than promised.

Excellent costumer service!!! Friendly staff and I always leave with a smile and a free wash!! Thank you Mike for your help! 😊