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The Jewelry Exchange in Redwood City | Jewelry Store | Engagement Ring Specials
1286 Oddstad Dr, Redwood City, CA 94063, United States
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An
Review №1

Two years ago, I lost my wedding ring and recently began looking for an affordable replacement. After much comparison shopping, I decided to try the Jewelry Exchange. I could not be more pleased. Lilian helped me find the band that was the closest to my original ring from more than 30 years ago, and together we selected a diamond that was perfect. Her expertise and professionalism helped diminish any anxiety I felt about my ability to replace my ring. I highly recommend their service and their beautiful store.

An
Review №2

Great service, beautiful jewelry, great selection and customer service. We have been clients for the past 10 years and we always go back for the quality and price. We just upgraded my wedding set be happier with their selection and quality. They do not just want to sell they want to make sure the client is happy and satisfied. We are very satisfied with the assistant manager Beth, she is kind, great customer service and very knowledgeable.

La
Review №3

Such good people here! And wonderful staff, Harout and Tin - so warm and friendly! Have good advice and opinions that helped. Go to this place! They have sales too.

Le
Review №4

I received excellent customer service from Tin. She helped me find exactly what I was looking for additional rings to add to my ring.

Ro
Review №5

Had the best shopping experience here in a long time with diamond specialist Lilian! I was greeted with a smile and given special attention right from the start. I ended up buying a diamond, had it set and was extremely happy with the look, quality and value. Definitely the maximum bang for my hard earned bucks. Excellent, friendly, knowledgeable, professional and patient was Lilian. I am going back soon to shop for holiday gifts or even an upgrade for myself. Go and ask for Lilian and see for yourself!

ge
Review №6

Totally awesome experience looking for a new wedding ring! Worked with Lois she took the time to explain diamond.cuts and answer our questions! My husband even got a new wedding band today! We will definitely be back for all our jewelry needs!! Thank you Lois! You’re the best!!~Ed and Georgia

Ne
Review №7

Went to drive friends to the store and end up buying one because of the available discounts and a great customer service by the assistant manager Harout and the staff.

Tr
Review №8

My husband surprised me with an ring upgrade! He had the staff (lilibeth) all in on the surprise. Upgraded from 1k to 2k diamond. They cleaned my old ring and put in the new diamond same day. They gave us a great price on the upgrade. Great Service and a beautiful new diamond. They have my business for life!

Cr
Review №9

I can always find a good deal in The Jewelry Exchange. They have a lot of variations for me to choose my favourite jewelry. All the Jewelry consultants are super nice. Lilian is the best and professional. Every time I came to the store. She always have a good advice.

Na
Review №10

Always come out the store with a new piece of jewelry. Everyone is very friendly and welcoming. They help you find the perfect jewelry. Joanne has amazing customer service and has always helped me find the right jewelry for myself.

li
Review №11

I am IN LOVE with this store! They have made our shopping experience very easy. We are definitely an interesting couple and they have been nothing but patient and supportive with a few good laughs in between. Plus, Lilian is well natured and an all-around delight!

Ro
Review №12

Jewelry Exchange always provides an excellent customer service. My engagement ring is maintained by them, from cleaning to making sure the claws are tight enough. Employees are knowledgeable about the product which I think really matters when youre looking for timeless pieces like diamonds.

do
Review №13

I was amazed how professional and knowledgeable there staff was. I didnt stay that long to find the perfect piece. Lilibeth is Amazing! and showed me these piece that I described to her and it caught my eye right away.... Thank you and I will definitely see you guys again soon...

Su
Review №14

Joanne was amazing. We came in today to look for a different ring than what we bought several years ago, she educated us on quality! We are so pleased with our choice and her service today.

Sa
Review №15

Came in to upgrade my ring and had a wonderful experience. Lilian knew what I wanted and was awesome! Was so happy, brought my mom to purchase diamond earrings!

St
Review №16

Great experience. They have a wide variety of jewelry at excellent prices. I am so happy with my beautiful ring and have received many compliments on it. Definitely my place to go!

Je
Review №17

Mrs. Lilian and Ashly took good care of me. I was in and out with the diamonds I wanted and love in like 25 minutes. Great experience

Se
Review №18

Lilian and Beth have given excellent customer service and assistance. They have full expertise of their jewelry items. I strongly recommend this jewelry store!

Dy
Review №19

Joanne was most helpful with making my selection to replace my daughter birthday gift and having it sized with very short notice. It was perfect!

El
Review №20

Been coming to the jewelry exchange in Redwood City for years. I love the staff here. Lilibeth and Harout are great.They are all so knowledgeable and kind.The prices are so great.Highly recommend and definitely will be back.

Be
Review №21

OMG! We love the Jewelry Exchange as we’ve done business with them since we got engaged. We just celebrated our 15th Wedding Anniversary and upgraded our rings.We’ve referred other family and brought our son to the Jewelry Exchange for the ring he brought for his girlfriend.We will continue to purchase our jewelry and any other upgrades at the Jewelry Exchange in Redwood City.❤️

Ro
Review №22

When you come to this store, ask for Lilibeth she goes far beyond her job. She is very knowledgeable and honest. Very good customer service.

Em
Review №23

Nice staff especially Lyn & Beth. I didn’t spend an hour in this place. I found what I wanted right away. Come & gift yourself or your loved ones!

Be
Review №24

For all your jewelry needs come to Jewelry Exchange!! Great prices and great customer service.Highly Recommend 👍

Co
Review №25

Have already purchased earrings for my daughter and diamond rings for my wife from Jewelry Exchange, Redwood City. I commend the excellent service from theirsalespersons. special mention to lillian ng, lilibeth 🙂👍👍I will recommend this store to my friends!

Ro
Review №26

This was our first visit we were so stressed out about having limited options. We were greeted by Harout who asked the right questions and started us off with reasonable options and help us stay in budget but look GOOD. While he was doing our finish touches Lois was able to help us even further with another purchase. Tin the jewelry could have easily turned us away but at 4:15 he was still willing to get us sized. They are worked as team for us. I recommend you come check it out....awesome

PN
Review №27

Impressive service from your employees whom I have developed friendship with over the years of my monthly visits for my layaway. Thank you Lilian, Lilibeth and Lyn. Keep on the good job

Ma
Review №28

Great service from Harout! I’ve been a loyalConsumer for over 26 years and always find the service impeccable. They listen exactly to what you’re looking for and never try to upsell. I will continue to go to them for app of my jewelry needs.

Su
Review №29

Harout was so helpful and honest in his approach. Made for a great shopping experience!

Le
Review №30

If you are looking For a good deal in the area Jewelry Exchange is the answer!Lyn one of their Diamond Consultant is very Helpful,Knowledgeable and has too much patience.Rena,Harout and Lilibeth all of these managers are always willing to help and super friendly …Overall we got an excellent service and very good deal from this Store!Highly recommended!

Se
Review №31

Excellent service. Lillybeth and lyn are excellent. So nice and guided me to make the right choice! I recommend highly!

An
Review №32

Great prices and good customer service. Highly Recommend

Ra
Review №33

Hi, I brought in a ring that was cut because it was very tight by the fire dept. I asked the very old nice Caucasian lady if they buyback the ring? She said No..after I bought another from there & came back about 2 weeks later to pick up the new ring,I found out they couldve repaired it. This Saleslady never gave me that option & instead wanted commission on my sale.This is a very bad image for this business; BUYER BE AWARE!!!Also, generally I never trust commissioned salespeople. The manager later said that lady isnt there now & he doesnt know what happened!!

Ma
Review №34

Lilian and Lilibeth really assisted us with our needs. Very hospitable. If you need the best assistance and advice, go look for them. Will come back for our other jewerly needs.

Ll
Review №35

Excellent staff, the most experienced staff all around. Harout knew his jewelry in and out. I highly recommend.

je
Review №36

Harout was very helpful and knowledgeable. He made our experience really wonderful. He knew exactly what we were looking for.

Ru
Review №37

Lyn one of the consultant gave me the best service ..Super patient and friendly.JE has the best price in the market when you are looking for jewelry or Diamond.I highly recommend them!

Ch
Review №38

Lilibeth has assisted us from day 1 in our wedding band and engagement ring search. She is very friendly and extremely helpful and has guided us every step of the way! If you are in the market for any jewelry at all this is the first place I would stop and ask for Lilibeth

Li
Review №39

Harout was great. He help me pick out the perfect ring. Thank you for your patients with me.

Fr
Review №40

Went shopping for engagement rings today and had an amazing experience with Harout! Excellent customer service and prices, will definitely go back for future needs, thank you for being so patient with my fiancée and I!

Mi
Review №41

Great service come and see Lilllian and Lilibeth they will give you a great price

Gw
Review №42

Our first visit to The Jewelry Exchange in Redwood City. We can’t say enough for our experience with Lois. Her professionalism, her extensive knowledge of diamonds and her warm, friendly personality helped us make our decision with confidence. We picked up the rings today and we are more than pleased with our purchase. Thank you Lois for your help.

St
Review №43

Very friendly service. Wonderful prices. I won’t buy jewelry from anywhere else.

Re
Review №44

The customer service here is great im leaving here very happy i would recommend family and friends i will also come back myself lilian and lilibeth are really nice people they love their jobs i look forward to seeing them again

Pa
Review №45

Wet pleased with the service provided by Harout in the purchase of men’s wedding band and upgrade to women’s engagement ring.

St
Review №46

Harout was really helpful with our purchases even though the entire project was not very expensive. The store was pleasant, as were the employees when I changed my order the next day. I have nothing but positive things to say about Harout and the rest of the staff of the Jewelry Exchange in Redwood City.

Te
Review №47

The staff especially Joann and Harut went above and beyond customer service protocols. They spent alot of time with my fiancee and I. I recommend anybody looking for diamonds or quality jewelry to visit the Jewelry exchange in Redwood City.

Ga
Review №48

Very friendly and very helpful Joanne was very nice and helpful I’ll high recommend coming back again

ER
Review №49

I came to the store. I was greeted by harout with a very warm welcome . He’s very accommodating and very honest .. and knowledgeable about his job .. I would recommend him . If ever you visit the branch in Redwood City .. look for him . He will definitely help you along the way …

Ez
Review №50

Great service price are reasonable with great quality.

Tr
Review №51

My 21 year young diamond was lost. Finally, after about 2 months, I did find the diamond. With the receipt of purchase, Harout, Asst. Manager, assisted in explaining the repair process. I will have the ring back in @ 10 days. Great Accolades to The Jewelry Exchange.

Er
Review №52

Excellent service, very friendly and knowledgeable . Thank you Lilibeth & Lyn

PA
Review №53

Tin gave extremely great service & she help me find what I needed!

Sy
Review №54

Miguel helped me out today, great service!

Ba
Review №55

Great service excellent staff great deals. if u want to spoil your loved ones come on over to Redwood City

V
Review №56

Excellent customer service expecially babylym very patient with us. We end up buying cuz she is so good. Thank you babylym we brought our friend and she end up buying too. We did resizing too. Excellent price on everything.

Pr
Review №57

Came in to upgrade a ring and received great service and Amazing prices. Harout greeted me at the door and helped me through the entire process. He was knowledgeable and really polite.

Jo
Review №58

Harout at the redwood city location was super helpful , patient, and worked with us to find the perfect ring at a great price. Request him by name!

da
Review №59

My fiancé and I were shopping for wedding bands and after visiting several stories including Caratti jewelers, then we went to the jewelry exchange in Redwood City and it was the best experience we could’ve asked for. The sales person Lois took care of us and was exceptionally knowledgeable and extremely helpful, we ended up with two beautiful bands at a price that was far less than we expected. We would absolutely recommend jewelry exchange to anyone that is looking for beautiful jewelry at an affordable price.Respectfully, David Nelson

Ta
Review №60

Great place, great atmosphere while shopping for something special. When you come here pls pls pls ask for Lois, she’s AMAZING!! So pleasant, patient and sweet. Thank you Lois for such a great experience!

Ja
Review №61

Beautiful service for 30 years wedding anniversary from Lois for the diamonds selection

lo
Review №62

I was so excited and surprised when my fiance brought me here for an engagement ring and wedding ring! Harout is THE MAN!! HE WAS SO GREAT AND UNDERSTANDINGDINT SEE ANYONE ELSE BUT HIM!

Am
Review №63

Thank you Lily Beth and associates for the excellent customer service and beautiful ring❤️❤️❤️ Will recommend to anyone looking for the perfect ring or jewelry cleaning.

Lo
Review №64

Great selections and pricesGreat customer service!!!

Tr
Review №65

My family has been coming to the Jewelry Exhchange for years! Ask for Harout! He always provides stellar customer service with a smile! He recently helped my fiance pick out a beautiful engagement ring! I came in today and he cleaned my ring for me while helping me pick my fiances gorgeous ring! He is simply the best!

ma
Review №66

My experience at the je was easy, simple, and most importantly painless.Harout was very friendly, knowledgeable, and helpful.I would recommend anyone looking for jewelry to reach out to Harout at the jewelry exchange. He made my life much better, for many reasons.

Ma
Review №67

Very good service from Redwood City teamLilian, Tin, Lilienthal & Harout

la
Review №68

Lois was very friendly and patient... helped me find my engagement ring... I walked out with a smile...great deals on diamonds

Jo
Review №69

Outstanding, quick service. Thanks to Harout and Rena. Highly recommend. Great prices great service.

Ma
Review №70

Lois was fantastic and so helpful! Cleaned my ring and help me pick out a beautiful pendant for my hopefully soon to be daughter in law!!

St
Review №71

We came in here looking for a new ring for the wifey on Mother’s Day. Harout help us out we had such a great experience here, we got the perfect diamond at a great price!! We are very satisfied.

Da
Review №72

Always friendly and knowledgable staff are ready to help you.

su
Review №73

Great place to be.. We were helped by Harout who is a great professional and has an amazing staff with great prices

La
Review №74

Lois was very nice and helped my brother and I get what we needed.

Je
Review №75

Came in for a gift and Harout was very friendly and helpful. I recommend to come her for all your special gifts!!

Pa
Review №76

Excellent service from Harout. So patient and helpful. Not to mention fantastic prices. Thanks Jewelry Exchange and Harout!!!!!

Ma
Review №77

Very happy with jewelry exchange in Redwood City. Tin was very helpful in showing us their inventory. We found the perfect band.Highly recommend.

Ro
Review №78

Highly Recommend 👍Good prices and great services

Va
Review №79

Lilibeth is the best!!!!!!! Go to her if you need help with anything.

An
Review №80

Great customer service .very friendly Tin and Harout helped us and were great!!!

Fa
Review №81

The team @ the Redwood location is awesome.Special shout out to Harout for the personable service.

We
Review №82

Harout is amazing! I am very pleased with his service.

Ka
Review №83

I’ve been a costumer for fourteen years and there’s no other diamond store better than this one. Lyn gave us a wonderful customer service. Highly recommend this store.

De
Review №84

My husband surprised me with additional parts of my wedding band. They joined in on the surprise and made it so special. Love these guys. Also, my husband purchased me diamond earrings today which we will upgrade later. We will continue to come back here.

Er
Review №85

Went in looking for a band to have a family diamond mounted. Wonderful experience. Harout was excellent, very knowledgeable and friendly. Will definitely return in the future. Ring looks amazing!!!

Au
Review №86

I have been going here for many years. Lilibeth has helped My Wife and I. My wife has always left happy especially with the upgrade to her wedding ring.

Le
Review №87

The rings were nice and it seemed like they had good prices, but the reason for 3 stars is their resizing. To start with they charge you for the resizing and only resize to whole numbers, such as 9 or 10No 9.5. my wife and I both got rings that were the same size, size 10. My wifes ring came back a good half size bigger than mine did. I would say if you buy from here, get it resized elsewhere.

An
Review №88

We came in with no expectations that we would come out with anything because I had detailed specifications of what I wanted (*I did a lot of research before coming). Walking in, we were greeted immediately by Harout (the Assistant Manager), who was professional and personable. He listened carefully to what I had to say, and also observed how I reacted to each piece. He was very patient, as he walked back and forth from the vault and case to case to show us pieces that would fit my specifications. He was quick and clearly has a great deal of experience. He never overstepped or was ever pushy, but appropriately provided his expert opinion & experience. And I appreciated his honesty. He even stepped away so we could have a moment to ourselves to discuss privately and make our choices. It was an amazing experience, I walked out feeling great and confident in what we had chosen. I highly recommend the Jewelry Exchange in Redwood City.

Ev
Review №89

Great and easy experience at the jewelry exchange in Redwood City. Thanks Harout, assistant manager, for the great help!!

Kr
Review №90

Ms.Lilibeth Navarro who sold us our gold was such a raise of sunshine- we’re you find gold you really find gold!!!! I recommend The Jewerly Exchange to anyone who is a gold lover like myself and wants to find the best gold for the best price!!! I’m coming back MS.Lilibeth-THANKS SO MUCH

Ri
Review №91

Customer service is excellent, specially Lilian.

Yu
Review №92

It’s a great place to find smth special for your loved one. Awesome choice and options! Special thanks to Lilibeth, who helped out to find really cool earrings for my wife!

Gr
Review №93

Best place to get some thing special for your special wife

Am
Review №94

Good customer serviceKnowledgeableGreat prices

Se
Review №95

I had a great time at the Jewelry Exchange the staff are very helpful beautiful attentive, they really cater to the customer. They helped me find everything I need everytime. I am a returning customer for the last three years since 2017. I have bought several pieces of jewelry from here and loved all of them. Recently my diamond earrings got damaged the prong broke off from the diamond, so I decided to bring them back to get them fixed and that is exactly what happened they restored them to their original condition. Lilian, Lilibeth and Lyn are amazing they are super friendly and great to be around I had a great time coming here and I plan on doing so many more times in the years to come.

Ba
Review №96

If you need Jewelry that can save you money,Just go to Jewelry exchange Redwood City!Their employees are awesome especially the managers, If you need a Diamond consultant to help you pick your Diamond and engagement ring I would recommend look for 😊 LYN 😊 the Diamond Consultant,She offers great Customer service ,Very Friendly and knowledgeable!

Li
Review №97

Great prices & Very Helpful Staff, Very Good customer Service!!!

Ge
Review №98

The service here at the Jewelry Exchange was amazingSincerely

Ir
Review №99

Great location and prices. Love our rings.

An
Review №100

Very nice and helpful. Lynn helped me with my purchase.

Information
86 Photos
100 Comments
4.6 Rating
  • Address:1286 Oddstad Dr, Redwood City, CA 94063, United States
  • Site:https://www.jewelryexchange.com/sanfrancisco
  • Phone:+1 650-367-8200
Categories
  • Diamond dealer
  • Jewelry store
  • Gold dealer
  • Goldsmith
  • Jewelry designer
  • Jewelry repair service
  • Silversmith
  • Watch store
Working hours
  • Monday:10AM–6PM
  • Tuesday:10AM–6PM
  • Wednesday:10AM–6PM
  • Thursday:10AM–6PM
  • Friday:10AM–6PM
  • Saturday:10AM–6PM
  • Sunday:10AM–5PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
  • Staff required to disinfect surfaces between visits:Yes
  • Safety dividers at checkout:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Repair services:Yes
Amenities
  • Wi-Fi:Yes
Planning
  • Quick visit:Yes
  • LGBTQ friendly:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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