From beginning to end we had a very positive experience. The hospital bed we rented was very comfortable. We are grateful for companies like this one that provide medical equipment for folks in need of this service.Customer service was exemplary. Of special note is the gentleman who delivered & picked up the bed. His name is Roosevelt & he was so polite, friendly & very professional. He is a keeper & a real asset to your company.

I love Family Medical Supply, they are fast and efficient and very friendly. They make you feel cared for. Great staff and Great service. I highly recommend them.

Our representative Greg was awesome. He showed me how to use the new added equipment with ease and removed the previous tanks since we switched to the smaller carrying size tanks. He was very friendly and polite and called before showing up to make sure we were home. We love the staff at family medical supply as well they are very friendly and are a big help in getting everything that was needed for the equipment.

Family Medical Supply has been very helpful with exchanging moms wheelchair and the chair fitted to her needs. We had a few issues in regards to incorrect wheelchair ordered by rehab facility. Family Medical Supply has made this right by exchanging her chair and making sure the height is comfortable for her. I appreciate the help I received from the customer service team. Superb customer service

The service was great and driver was very kind and Patient , on time and very fast. Great Service

Very good experience! They call when they arrive, and then they send a text message with the picture and information about the person picking up or delivering the supplies. The only reason they didn’t get 5 stars is because they were over an hour late (they said between 12-4pm and didn’t get to our home until after 5pm) and didn’t call to let us know they’d be late. Otherwise very happy with them!

5 plus, Rashann was very professional, worked quickly and I would recommend your company due to1. Called to inform me he was on his way and gave a time of arrival2. Sent a text with his picture so I knew who to look for.3. Prepared items for me to sign quickly and professionally4. Thank me for the purchased and left quickly5. I would recommend your company6. Well trained personnel makes a good impression7. Received text thanking me for the purchase

I was trying to get my mom CPAP supplies after she contracted COVID while visiting my sister. The staff was PHENOMENALLY helpful. I cannot say enough good things about them!

HORRIBLE! INCOMPETENT! Family Medical Supply was an awesome place to do business with. They have been bought out by Adapt Healthcare. Bad Bad Move!!! I cant even begin the massive cluster bomb that I have had to go through, and still have no resolution! I have been without my CPAP supplies for months and months and months. They are trying to bill my insurance for a new CPAP machine which I dont even need! They have incorrectly coded their National Identifier Code incorrectly so BCBS is considered out of network- They Arent out of network. They have double billed me late last year and it took forever to get it straightened out. Im still without supplies and was on hold for over 1.5 hours! Trying to get them to straighten out their ID number. They said I had an outstanding balance and I havent been sent a bill! And my insurance denied coverage! Argh!!!!! I have never dealt with such incompetent people in all my life. I finally hung up the phone because today on the phone with BCBS and Adapt Health has been a complete waste of my time.Find another company to get your durable medical equipment from. This place has gone down the shooter. Pathetic!

Nice and friendly staff. They made sure we were very comfortable with how to use the machine and how to clean it before we left. They went the extra mile to go over everything. Great people ...

Very good experience. Due to COVID, I had to go to the facility for training and to pick up my CPAP. Training started on time and was informative. All my questions were answered. There were three of us in the class. Our info packets and machines were ready when we arrived. I have no complaints.

Sonja is a very caring, knowledgeable professional therapist who I would highly recommend if askedMost recent visit with Juan Martinez who was just amazing very knowledgeable very professional very caring took his time to make sure all was set for being successful using the trilogy. I can’t thank him enough highly recommended

My dad was ready to leave the rehab hospital and we needed a piece of equipment we couldn’t leave without. My dad was released two days early, and Dameon dropped everything to bring the equipment to the room quickly so that we could go home. I appreciated his friendly smile too!

They were wonderful about changing out the mattress and delivering it in such a quick and timely manner, thank you.

My husband needed oxygen upon discharge from the hospital on June 1, 2020 and it was delivered before he arrived home and the deliverer explained to me how to use it. Thankfully my husband only used it for 3 weeks. Therefore, his doctor said he was no longer in need of it. I called on 4/8 and on 4/9 Michael arrived at 1:45 and being very professional and pleasant he removed the tanks from our home. We are grateful to your company for the service you provide.

ZERO stars is more accurate, but that wasnt an option here. Sad to say this business just wasted our time. Today my wife needed to be fitted for a boot so she can continue to work. She spoke with Jason on the phone and explained her situation. He indicated we could show up, call when we arrived and they would do a boot fitting curbside.So, I rearranged my work schedule for the day, which cost me. We drove 20 minutes, and phoned when we arrived. The woman who answered indicated that Jason was wrong: they didnt offer curbside boot fittings, or boots at that location. Hopefully he receives the memo so others dont have a similar experienced.On a positive note, many thanks to Eddie Davis at Atlantic Brace. They came through for us, even though we just showed up with no appointment. They could not have been kinder or more professional. 5 Stars for AtlanticBrace.com.

I showed up without an appointment since the listed phone number went to a general call center and I had to leave a voicemail. It was no problem that I arrived without an appointment. With COVID, they are only doing curbside assistance right now, but it was a great experience. Everyone I spoke to was so helpful, patient, knowledgeable and professional! So happy to have a physical location to go to for help with different CPAP mask options.

My son had a pectus repair and was prescribed a bed. The rep that came out was amazing. Hetook the time to explain everything and more. Im thankful and would highly recommend

Excellent customer service! Danny was so very kind to us during a difficult time.

Excellent service. I needed a wheelchair for just a few weeks and so I decided to rent it.. It was delivered and picked up promptly.

Carlos was thoughtful and courteous. He was very knowledgeable and explained how to use the items we received. Great service.

Absolutely the worst outfit Ive everWorked with.They were bought out by adapt healthThey were bought out by adapt healthAnd its worseThe second time around with these people

Samantha went over all the details of my new device and helped me fill out all the paperwork. A simple experience from beginning to end.

Very polite in person the day I received my equipment, but extremely poor (non-existent) follow-up.I received my equipment with the promise that they would ship me the items they did not have in stock. 7 days later I had not heard back from them, nor received the items, so I called. The CSR who answered said it takes 7-10 days and to follow up the following week. When I followed up the following week, I kept getting told I would receive a call back - which never happened. I called an additional 3 times - still no items, still no call back from anyone. Very disappointed.Also, I received an email from Family Medical Supply to set up an online account; I told three different people that it would not let me register; the first two didnt believe me, and it took me insisting there was an issue for the third person to call someone else and determine that I was, in fact, correct and that there was a system-wide issue.

Employees did not understand that CPAP accessories can be purchased without a prescription. Very rude and non helpful. Contacted my regular company that I purchase from and they made it clear that they were wrong. Do not go here if you want assistance. Additionally they do curbside but the number doesnt even go to the location it goes to their main corporate office. Horrible experience.

I was just picking up equipment for a sleep test; they were friendly, courteous, prompt and the instructions were clear and simple!

Do not try to buy cpap supplies here. They will not sell me just the strap that goes on my mask...a piece of fabric that holds the mask i have to my face...without a prescription.i have a doctor and sleep study at the v.a. in durham but i have to have a prescriprion to buy a replacement piece of cloth. Lady tried to tell me i couldnt order without a rx even on amazon. SHE is wrong!! But just hoping i can hold out another two days without it. They have it in this store and wont help. They should remove the fish symbol from their logo while they are at it. Only billing insurance is NOT what Jesus would do!! Dont pretend to be something you are not

The whole staff was professional and very informative. They made the process very easy and acclimated us. Kristen was great!!

Very informative, and helpful . Took time to explain how to operate the CPAP ,and its special features.

Chris helped to make this challenging period bearable. Chris was personable and professional. Thank you!

It was great experience and very helpful.

Great training. A lot of information all in short period of time. Need to watch videos related to cpap machinery and mask fit. It is a work in progress. Will get better the mor you use everything.

Quick and great service! I thank you.

Im new to CPAP and very apprehensive. Samantha, the technician who gave me my machine, was extremely helpful, friendly, and professional. A few days later I had occasion to call the company to ask a question, and received the same wonderful service. Highly recommend Family Medical Supply.

Great customer service. Representative Rashaad came to home to deliver medical equipment. Had patience when showing how to use equipment.

Everyone was very professional. Training was complete. Well pleased.

I have been a customer at this store for over ten years, this was my only encounter with a disgruntled employee. Earlier this week, I needed to replace the cord for my machine. At the store I encountered a rude employee, she insulted me and resentfully helped me even though she said she did want to help me. I called to share my experience with Greg, the manager, but have not heard from him.

Another unscheduled visit to Family Medical Supply and another Job Well Done for the staff. Im in the process of securing a different mask and I had questions. Both young ladies at the front desk were ready and waiting to help this senior citizen. I dealt with Michela but I want to make sure her co-worker also gets a top rating, I neglected to get her name and I should have. My questions were about a new full face mask. Michela walked me through the latest models of new masks. Michela, went to the back and came out with four models and answered all my many questions about which one would be best for me. She pointed out all the strong points for me to consider. She turned a difficult task into a very simple one that I could understand. Again a, JOB WELL DONE to Michela and her co-worker. Thanks

Poor service. Un friendly. Lack of products formerly purchased. All since bought up by ADAPTHEALTH.

Wesley is always professional, knowledgeable, kind & caring

When my doctor told me that I had mild sleep apnea, I was hesitant and procrastinated on getting the equipment.I finally went to the Family Medical Supply on Gresham Lake road.My first week using the mask, was difficult and I wanted to turn the equipment back in. Samantha and Christen both worked with me to find the perfect mask.These ladies went above and beyond to make sure I was satisfied with the mask. I am grateful for their encouraging words, and wonderful customer service. You ladies are the BEST! Thank you so much.

The staff at FMS were extremely helpful and and knowledgeable on the device I needed. They went above and beyond to get me the device quickly due to upcoming travel and they gladly allowed me to swap out certain components that I wanted to adjust.

The lady given the details very impressive thank you

Save yourself a lot of time, frustration, and anger and go to the Cary location at 311-A Asheville Avenue.

Excellent service, prompt delivery he replaced the part and fixed the problem.

I’m still getting statements in the mail for random things that I shouldn’t be getting since October 2020 after my mom passed away. It is May 2021 and I have called this company numerous times trying to resolve this and I end up having to call again, and again, and again, to follow up about the incorrect statements and bills that continue to be mailed.This has been the most frustrating experience since October 2020. It’s May 2021 and still not resolved.

Called to get oxygen delivered to a patient at 8am and they call back after I called twice to follow up on patient referral and then they called and refused patient at 4:00pm! Not reliable!

First time coming here to cover my cpap replacements. Michela assisted me with wonderful service. This location is not my closest in providing what I need but I will drive much further for excellent service as I feel this type of service is a lost art. I am actually still in the facility and felt I didnt want to wait until I got home to do this!

Due to Corona we had to be serviced by drive up in the parking lot but the young lady took her time explaining everything to us and making sure I was comfortable with the use of the machine before we left that parking lot. It wasnt a warm day either. LOL.Great service. I appreciate what these ladies are doing.

They care, and teach very well and are good to work with

Personable care. Great company and staff

Very professional service with prompt service and courteous personnel

Cristen was very helpful and knowledgeable.

Thanks for your prompt and professional service!

Absolute worst place ever to do business never going back!

I received supplies and education about my new use of the CPAP. This entire team was very organized and professional from the 1st phone call until I walked out the door with my equipment. The young lady giving the class as well as the individual going over benefits really stood out. They were informative and very helpful. The ongoing support is very good. I have used other facilities in the past and this team was by far the best. They set a great example for their fellow staff members as well as other facilities. They are open to questions in the classroom as well as one on one. I had a great experience and would recommend them without hesitation. Great Job.

Great speed and had all my CPAP Supplies on hand the ypung ladies up front where super informative and made my process smooth and quick..

The team there did and excellent job orienting me to the CPAP which was totally foreign to me. They answered all questions, have been responsive on the phone, interfaced with the insurance company, and generally made it as easy as it could be. I had to switch to a different mask type than the one I originally purchased and it was hassle free and complementary during the first 30 days. Im very satisfied so far and would recommend them.

Without these good people (all the employees) where would I be. Since 2004 I have been a customer and I must say the journey has been good. Are they perfect, no (only one person is known to possess that title) but over all I have no complaints. Since I am not perfect I should not expect others to be. They have gone above and beyond from my estimation and for this I am thankful.Yes I am a paying customer and good service is to be expected. When people go above and beyond they deserves recognition. As of this date you are duly recognized

In the midst of covid-19 some of us still need CPAPs and the procedures that Family Medical Supply Inc. on Gresham Lake Rd. in Raleigh, NC was appropriate and safe, courteous and comprehensive even with all the limitations we have to deal with in these times. and the lady who answered the phone today, Amani was so informative, helpful and so polite. To talk to a human being like her on the phone was glorious ! Thank you! MJ

I just recently picked my new Cpap machine. They have curb service now.The lady who helped me was great, explained everything and answered all my questions. Thanks for the great service .G. Gibbs

They provided my CPAP machine. Most impressive thing to me is the follow-up service they provide. Ive gotten several emails and a couple of phone calls. Seems they really care about there customers!

Grateful for the care and attention I received. I had to take the CPAP class and get my equipment. They respected me, my time, and made me feel welcome. The were efficient and kind. Looking forward to continuing service with them.

The two young ladies did a wonderful job helping to explain all the settings, setup, and care of my husbands cpap! They even made special accommodations for me to be able to attend the class as well since Im his care giver. GREAT JOB!

Christin was very good and very thorough in explaining the CPAP machine to me! She answered all my questions and offered her help if I had any more questions or concerns! Very happy!

I had a great experience here getting set up with my first CPAP machine. The staff was always friendly each time I called in for an update on my insurance process or for a random question. The CPAP intro class instructors were kind and attentive. The class started on time and let out right when they said it would. Ive slept better the last 4 nights than I have in months! I would definitely recommend Family Medical Supply!!

Family Medical Supply was very helpful for me with getting my CPAP supplies recently. The staff was friendly and helpful. They also followed up afterwards!

Very helpful, The staff there is very pleasant, everyone I met wanted to sure I understood what was going on. No hesitation in answering questions. Even the little things. Thanks guys

Amani helped me to find exactly the cpap mask I was looking for, kind and patient throughout my rounds of almost...but!What great service once again.

I ordered these medical supplies yesterday, and delivered early this morning!

I was recently in the store for a cpap setup. I have to say I was not looking forward to it. After listening to Cristen show us step by step on how to use it felt confident walking out of there with my new machine. I did have questions on certain things which her assistant, I assume, was able to help me after the class so that was even more helpful. I highly recommend this company! Great job ladies!

Outstanding service and attention. Overview was very informative and understandable. Recommend highly to anyone in need.

Very nice and friendly,

BEWARE - the copay information provided by Family Medical Supply does not take into account whether your insurance deductible has been met. I just got a statement for a copay that is over $50 more than the copay amount provided by FMS and when I called to inquire, I basically got a shrug and was told they dont look into deductible information. Why was I not told about this when I was given the estimated copay? They could have at least told me that they dont account for deductible information, so I could have looked it up for myself. It was so misleading. They should be embarrassed about this lack of basic customer education.

Great quality service!!

Cristen Sigillo epitomizes great, professional customer service. Ive been trying help my father-in-law with his CPAP compliance issues. He lives in Raleigh, and I live in Asheville. Cristen has always been extremely positive and patient every time Ive spoken on the phone with her and has always promptly returned my emails. I recently made a trip to Raleigh to visit my father-in-law and took his CPAP machine to Cristen to make a setting adjustment. She was very polite and was able to handle our issue even at curbside. I highly recommend Christen and Family Medical Supply!

Once my CPAP was approved, Family Medical Supply moved quickly. The instructors were clear, pleasant and patient. Im knocking off one star, because I waited a long time to see someone on my first visit. I didnt have an appointment but was given a general time. I would prefer they provide appointments.

Christen was very kind, thorough and helpful

Great service at the Gresham Lake location in Raleigh, NC!!!!

Perfect service. Delivery of item was quick and friendly, professional. Shown how to use and made sure we understood. Highly recommend.

Set up instructions & mask fitting has resulted in great scores with the app. I have scored 95 & 98 for the 2 nights I’ve had the machine. I was asked at the training if I was excited about getting the Cpap. At the time I was not really excited but with the how well the past 2 nights have gone It is no where as bad as I was scared it would be. Thanks for a great experience.

In this time of COVID-19, its great to see businesses making incredible accommodations to protect the safety of their customers and Family Medical Supply is one of them. I found the curbside pick up of my new CPAP machine to be incredibly simple and quick. A special thanks to Cristen Sigillo for patiently and cheerfully walking through all of the document signatures. I am happy to have found a source for all of my CPAP needs.

Im a pediatrician in North Raleigh and needed a bili-blanket for a 4 day old baby who developed hyperbilirubinemia over the last 1-2 days and needed home phototherapy on Saturday afternoon. Our own biliblanket kit was not complete so I called Family Medical Supply for help (remember, a Saturday afternoon when no one else was available until Monday morning). I got a return phone call within minutes from their on-call David Lassiter who drove over from Duke Raleigh Hospital to their warehouse on Gresham Lake to bring a biliblanket case with extra pad cover sto my office where I and the baby and his parents were waiting. Within one hour, he was there and set up a face time conference call with his supervisor to go over the details of how to set-up and operate the biliblanket to the parents satisfaction. All I had to do was order the biliblanket on a handwritten prescription pad and dad signed the contract and we were done. What could have been a needed yet expensive hospital visit became a convenience hand-delivered customer-friendly service on a Saturday afternoon - Everyone was very pleased for their customer service. Keep up the good work!!

From 5 to 2 stars: Slight update a month into this. So there have been a few instances where Ive needed the doctor to update some details with Family Medical. Doctor says they sent it, family medical says no.. back and forth a few times, finally, family medical seems to find it. There was a mask change order a few weeks back, now a pressure change order. This really shouldnt be this hard.--below is the old review--If I have to use a CPAP, its gotta be through Family Medical. Their program is excellent from training to selecting the right mask, to training the intricacies of insurance and whatnot. I think they treat us very professionally and methodically to help us through this new and confusing process. Their follow-on email systems from monitoring are also useful to determine steps to improve the experience.

Do the machines ever get cleaned?

Having to use a C-PAP is very scary but going to the class at Family Medical Supply was very helpful. The staff was very friendly and the instructor was super knowledgeable about using the equipment. Thanks to everyone!!!!

Everyone was very informative. Some supplies they were out of & they were shipped to me timely. Would highly recommend Family Medical Supply.

A great experience. The CPAP class was clear and covered all that I needed to know. The handouts that they gave us to take home helped refresh me on anything that I forgot.

I really luv this place and our class was very detailed you could understand what was going on had a very nice class instructor I forgot her name but she knows who I talking about and very nice service from everyone there I would recommend this place to everyone . Have a blessed day

They have been taking care of me for several years. While there have been times when they seemed too busy and wait times were long, I knew when they got to me I would have their complete attention. They are a solid company and I would go nowhere else.

I came to Family Medical Supply to get a CPAP machine and take a training course with Cristen. Everyone was extremely helpful, knowledgable, and friendly. Highly recommended.

Very knowledgeable! You can expect fast and friendly service at the Raleigh location. I picked up knee scooter for my husband and was surprised when the customer service person Karen took the time to show me how the equipment worked, the safety features on it, and how to break it down. I highly recommend this business.

I have only been working with company for a short time but so far all Ive had are great experiences. From the knowledgeable staff in the CPAP Training class to the support for my follow up questions theyve been wonderful to work with.

I work with Family Medical Supply on a regular basis because they have the best inventory in the area! Zach and Dameon are knowledgable, easy to work with, and patient centered.

I have been coming to this location for almost 6 years and never had a problem until recently!! However there is one individual name Dez that I prefer not to deal with due to her nasty disposition but it’s unfortunate that one person can change your whole outlook.

Super fast delivery with great employees! Took care of all my needs for a new amputee! Thank you!

Christen and Michela did an awesome job explaining and demonstrating how to use my machine. Very thorough and patient.

Horrible service. I was on vacation and found I was missing a part for my CPAP. I contacted them Thursday morning to get the part and was informed that I needed to have my provider fax them a copy of my prescription. It took two times faxing the prescription before they actually received it, and only because I kept calling di they even see it on the fax machine. I was told they could not fill the order because my prescription was not signed. So they said they would call their corporate office to find out what other information was needed to complete the order. I never heard from them again, so I contacted my doctor and asked them to send a prescription. The new prescription had exactly what piece of equipment was needed. When Family Medical Supply received the prescription (signed) from my doctor, they called my doctor back and said they could not fill the order because I was not in their service area. Even though I had been in contact with them and they knew that I was on vacation and was only 10 minutes from their location, they assumed that I was at home and was looking to use them as my new provider of CPAP equipment. As you can probably guess, this whole process took all day Thursday and Friday to get to this point, so time had run out and I could not reach them late Friday to explain the situation to them again. Since I was leaving Raleigh on Sunday, I ended up having to use my CPAP the entire trip without the humidifier and tape to hold the bad hose onto the machine. If you live in the Raleigh area and need durable medical equipment, do NOT use Family Medical Supply.

Cristen and Michela were very thorough and patient in showing me how to use the equipment and exactly what my benefits allowed. Highly recommend!!

At our CPAP class, Cristen our instructor, was vey well prepared and the class went well. She answered all of our questions and was patient with everyone.