Gayle in the call center is not helpful at all and is rude. Moved into a home recently with LP gas. Called to set up a tank fill. First time in a home with an LP tank so I did not have much information at all and the tank is underground. She was not helpful. I’ll be calling another company to help.

I received a text picture that the truck had blocked in my wife when refilling our tank. My wife had to leave at that time for a dr. appt for our son. I work in the service industry and this is not what should happen when serving a home

I called to set up service to an existing propane tank and Cindy was very helpful and pleasant. She thoroughly explained all the billing, fees and options. If the rest of their staff is only half as good at their job as Cindy is then Im sure Ill be extremely pleased.

Closed the door in our face saying they were closed 15 minutes before they were actually closed. Never doing business here again.

Bob Barrett and his crew went beyond what was expected in helping to resolve a problem with excess pressures building up in gas lines feeding emergency generators on the toll road. They determined that the initial install was not properly done and after receiving different and conflicting specifications from manufacturer, they persistently pursued to resolve the situation. I am extremely grateful for their persistence and repeated follow up to make sure all is operating properly.

Wow! Great service! I not only had my tank filled within 24 hours of call but Zach helped me get the pilot light on and the unit ready for winter. They check for leaks and made sure tank and lines were working.

Scheduled a time for delivery and made a point to ask for specific day so that I could be courteous and put my dogs up since that has been an issue in the past. Delivery was not made because the driver could not find my tank because it is located behind a bush. I have been a customer for 5 years and the previous homeowners were also customers! My tank has not been moved! Since the drivers number was not local, I ignored his call and I did not receive propane. Rescheduled and was told a new date of a week later. I put my dogs up on that day, no delivery, next day same story. Driver finally showed up two days later and called about my dogs. Thankfully he was able to deliver my propane without a problem with my dogs. Although my dogs are not vicious, I understand that everyone does not like dogs or feels threatened by them, so I made a point to work with the company to insure there were no problems. I could not have anticipated the issue with the driver finding my tank. If I would have not thought ahead and ordered propane when my tank was at 30%, I probably would have run out of propane during the recent cold weather. From the first time I ordered, 2 weeks went by before the propane was delivered! That is unacceptable! This is not the first issue I have had with this company. A few years ago, I had a gas leak that they could not find and went around and around to come to some resolution with that potentially very dangerous situation. It seems like I have issues with every delivery.

We have had two experiences with Ferrellgas. The first was when they came out to our home and installed a single tank that enabled gas logs in our fireplace, that worked out great and when we used the gas logs they worked just fine.Our second was just a few days ago when we noted on a small (10lb) propane tank we got for our camping stove that it needed to be purged as part of the first filling.We called Ferrellgas and they said to come over, drop it off and pick it back up in a day or so.We did and it was ready the next day and the charge was only what they would normally charge for 3 gallons of propane. They are very friendly and professional and we recommend them.And they gave us a good place to go to get the refills in the future, which do not require any purging.

The ferrellgas is good company at least they dont have hiding fees and they came install the tank on time very fast and on time,,,and they give me a good deal for switching

Has to be one of the worst propane companies out there. SWITCH as soon as you can! They overcharge for the product, slap in hidden fees ( fuel surcharge/hasmat, ect...). Shop around and find a reputable local company .

Do not like the way this company does business. They just started charging $78 a year to lease the propane tank which is a rusty container that is probably at least 30 years old. There are also some other unexplained add-on charges. They are just squeezing their customers for more money because they can blackmail them into coughing up more cash. Poor business model, I ordered only half a tank and Im determined to make the fuel last as long as possible. Im also looking for alternatives.Do not sign up with this company.

Poor Customer Service. I spoke with a rep on a Friday and was told I would receive a call back. Its now Wednesday and after calling a second time, have not received a call back.

Terrible service and company. I will immediately be seeking another gas company.

Ferrell Gas has wasted my time twice in the same week! I called Friday to report issues with my gas logs. I made a service appointment for the following Tuesday and pre-paid for it. Around 3:30 on Tuesday I called to check on my appointment since no one had come or called. The customer service rep I spoke with eventually explained that the service technician was scheduled to be in Pittsboro that day, and hence would not be able to make my appointment in Raleigh. She also explained that she was new and hadnt understood the scheduling conflict at the time we made the appointment. While annoyed, I understood that these tings can happen. I rescheduled the appointment for the coming Friday in the same 1-4 pm timeslot.Around 2:30 or so on the day of my second appointment I got a little ansy (given my previous experince) and called to check on my technician since I hadnt heard anything. The person that answered seemed a little annoyed and said the tech should arrive by 4. So I sat and waited until 4 and called back, since again, no one had arrived or called to explain theyd be late. A phone call is all it would have taken to assure me that you werent wasting my time for the second time in a week!!! I am not an hourly employee, but if I had been, Ferrell Gas would have just caused me to lose at least six hours of pay. I was LIVID. I asked them to cancel my service call, refund my payment for the service, pick up my tank and refund me for the gas left in my tank. The person handling my call had very little to offer in the way of an apology. All they needed to do to retain me as a customer would be to (A) Call to let me know theyd be late and (B) show a little more concern about wasting a paying customers time, and possibly making them lose pay. THIS IS NO WAY TO TREAT PEOPLE. Ferrell Gas should be ashamed. Well see how well they do with returning my money.