In and out as promised. Fair priced and courteous service. Would recommend.

I was kicked out of this shop, because I asked for my battery back. I do not recommend this place. He told me to not come back. So I wont. Hope others have better luck.

They did a great job on the transmission. There was just a little snag in communication at first. Once that was resolved they were quick, efficient and friendly for a reasonable price. Thanks guys!

Took my car here about a week ago the owner was very friendly and professional. It costed less then anyone in town. The work was done quickly and my car is running great now. I would recommend this shop. Thank you guys for your service during this trying time! You are appreciated.

One of the best places to take your car, truck for a Transmission rebuild the boss has been in business 29 years been a mechanic for over 50 years. He is my Dad and I do work there, but trust me he has help more people with there car and truck then anyone the one. A mechanic that can run for mayor and win lol but really the people in this town love him very good man that has a great reputation love you Dad.

Second time been in his shop because first time was not done correctly now this time hes had it for 7weeks and still not on the lift! Hes been telling me last 2 weeks hes getting on the lift

Great service and great people. They got my truck running like a champ and it was a lot cheaper than anywhere else. I will never take my truck to any other transmission shop. Thank you Jim and Co.!

The guys there were very friendly they did excellent work I am so happy with the work that they did I love my car its like Im driving a brand new car I needed a new transmission and they didnt have any issues with the mileage they told me to bring it right in and they would fix it for me I would highly recommend them and I will definitely be going to them for any other problems I might have with my vehicles thank you guys so much and I appreciate what youve done you have no idea how much youve made my life so much easier

Had my car for over 10 business days and have not even called to tell me the problem. Do not take your car here unless you want to wait 2 weeks to find out whats wrong

Honest and reliable. There is no one better. He has worked on all my transmission issues over the years and I always leave happy.

Expedited service, affordable, and quick turn around. Thank you Jim and crew.

Good price compared to all of the transmission repair shops in Colorado Springs. I had a full R&R along with a full rebuild and warranty for under $2300.00. On a front wheel drive sedan where to remove the transmission us very labor extensive. Jim was very upfront with me and told me 7- 10days. He was spot on. Up here in Colorado Springs I was quoted $2800.00 if I removed it from the vehicle, and almost 5k for them to remove the transmission and rebuild it. By far worth it.THANK YOU JIM KEEP UP THE GOOD WORK.

Great place to get your car fixed they are fast and and nice people did a really great job on my car

Truck runs great.

Yeah nice friendly staff but didnt have better prices

Scheduled a 8 am apt. Only for the guy to tel me he doesn’t like my Ford.. and didn’t want to even try…. Why even schedule an appointment #1 and #2 it’s a Ford not a Ferrari

Transmission work isn’t cheap but they priced it lower than I was expecting, he gave me a 2 year warranty and I haven’t had problems since with my car that was almost a year ago. Good experience

Jim is very knowledgeable. And Ray was insistent on being sure things were in perfect order. I am happy with the work and with the charges.

Low prices and good work. I will return in the future .

Fast service good quality

Great place

Jim is a true artist. Our Jeep Wrangler has never performed this well. He did everything everything everything he said and more. He allowed 4 days to rebuild the transmission and had it done in 3. Thank you, thank you for the excelent job. A true professional. My hat is off to you and your team.

Called in the middle of the day on Thursday and was told they wouldnt even touch it or look at it till Friday. Then on Friday I took it in the middle of the day he said it could be done by the end of the day and I never got a call. The car sat in the same spot untouched from the day it was dropped off all the way until Tuesday morning when I picked it up. The gentleman that was supposed to be helping me admitted he never even took the car apart. Jim I believe he is the owner told me he could tell what was wrong with the transmission just by turning the engine on. After 4 days of sitting in the parking lot ,20 plus business hours, nothing was ever done or looked at. A 2,200 $ dollar quote was given.

The work they did was awesome car runs great had no issues since then. I Will definitely refer them to friends and family

Great place to get your car fixed. Honest up front guys here. Unlike Pueblo Imports youll get a true review of your cars needs. Visit Google or Facebook to order one of my Gourmet Cheesecakes. At cheesecake by Thomas Pueblo Colorado.

Awesome service....

Took my car to these rip offs. Transmission went out completely and took it in the first week of Jan 2019. They took the estimated 3 days to get it back to me and the condition of my car seemed okay at first but it didnt make it two whole days before it was slipping again. I paid for a rebuild of $2,300 cash. I am thinking that it was never touched in the first place because ever since then it has gotten progressively worse!!! I have been stuck in parking spaces because the reverse goes out. They keep telling me they will make it right and just to bring it back to them on a Monday. I have lost count after the 7th!!!! time that I have returned to get this corrected. The car is always parked in the same spot when I drive by and when i call for an update they say its getting put on the lift next. They have lied from the beginning. This has been the worst service I have ever experienced!!!!! If i could give a negative rating I absolutely would!!! Do not just these dumbasses!

Reasonable price and excellent work

Called for wuestions and he answered all very reasonable prices

I really like this transmission shop. It turned out not being my transmission that was bad but they were able to find out what was bad.

I needed work done on tranie, they did it in a timely manner, they worked with me on the bill and now my truck in on the road

This is and has been the best place to take your car if you want your transmission repaired like it should be without hassle or lies. For years of trust and excellent service, I and everyone I know Trust in and use Better Rate transmission for a job done like it’s suppose to be with no worries

I never met an honest mechanic until my experience at Better Rate. Jim, a veteran himself, was more than accommodating when my vehicle broke down on my way to report to Fort Carson on a Saturday morning (when every other shop in town was closed!). They were also getting ready to close at their normal Saturday noon closing time, but Jim agreed to keep his shop open until my roadside assistance finally arrived. Everyone in the shop was extremely friendly, and they kept an open line of communication, explaining the repair process every step of the way while the vehicle was kept at the shop over the weekend. Although its about a 35-mile drive south to their shop in Pueblo, Better Rate will certainly be my first resort if I ever encounter transmission problems again during my assignment here at Fort Carson.

Good quality work friendly staff

Horrible experience. Terrible customer service. Had my car towed in, was at the shop for 15 hours and was never even looked at. Called and asked for my engine size, and when I picked it up to have it worked on somewhere else my hood wouldn’t close. Worst experience in my life. Would not EVER recommend anyone goes there.

The giant palette that we picked up was great it kept us warm all night and fit neatly on top of our truck

Dont let the appearance fool ya. Smart employees and great work

Great guys quality work and a fair price i will do business with them again.

Had trans issues and I rebuilt the trans myself with the help of these gentlemen and my trans works perfectly I had them make shure I had everything on point and when I put it together I had a slight problem of my doing so I took it to the to diagnose and they have me an honest answer and I did what they said it was and boom perfectly works like new I know the old man is a little difficult to work with but it got the job done

It may look like a savage yard but they do great work.

Here at Import Doctor this is the only place I will personally take my cars and suggest their work to my customers for any Transmission repair. I’ve dealt with others like Trans doc and while they tell you what you want to hear and say they save you money, you get a transmission built with reused steels and parts that dont get replaced! I have personally seen many valve body issues and time wasted with other “ transmission” shops. It’s simple, if you want to have your transmission last like it should go to Better Rate. Better Rate has been the shop to go to for many years and for good reasons.... after having the transmission rebuilt by transmission doctor I had problems with the Down shifts and after a argument with the guy I had no warranty.... I had to have my truck towed to BetterRateTransmission after it left my daughter and I stranded less than a year after paying 3500$ to Trans doctor... the valve body was over torqued, I had a bad solenoid ( reason for the lack of downshifting) and the internal wireharness wasn’t replaced and was leaking trans fluid into the external wireharness ( something that needs to be replaced anytime you rebuild a Allison Transmission.... I’m just glad we have a certified and knowledgeable shop like Better Rate when you just can’t depend on others! Can tell they are a busy shop for a reason!

Took it in on a Monday, had to get transmission rebuilt. They called me on Wednesday saying it was ready which was a surprise because they initially told me it would take a week. Picked it up on Thursday drove it one day and knew that something wasnt right. Obvious slipping in second gear and various other issues with shifting. Took it back to them the next day(Friday) they tested it and wanted to replace valve body, they said they would give me a call in 2 days ( no problem). Didnt receive a call but swung by the place on Monday. Car was parked outside where I had left it and I assumed it was done. Went to go get keys and the guy tells me they still have to replace valve body. Im like ok, when will it be done. They say they are gonna put it on the lift next. Swing by again on wendsday car is parked outside this time in a different place went inside told me the same thing, they were gonna put it on the rack next and I told them I needed it by Friday. Friday comes around ITS STILL PARKED OUTSIDE AND NOT FINISHED. I tell the guy I need it today and he says the best he can do is Saturday at noon. I come back 3 times again that day to see if they had moved it and it was still parked outside.This is one of the most unorganized repair shop I have seen. A handful of employees working on dozens of cars with no organizational process. They had the car for almost 2 weeks and I gave them an obvious deadline which they did not meet. Not only did they not fix my car properly but they are taking forever to do it. Honestly these people are a waste of time and money...

Great guys good work!

Been over a year since I had my Toyota Corolla transmission rebuilt and automatic transmission working good. Despite earlier conflict I had with Better Rate Jim, the owner made good faith effort to resolve my frustrations.

Friendly, nice and helpful folks

Terrible!!!!!! Dont take your car here , Dishonest Jim does not care about customers he cares about getting money from you. He will intentionally damage your vehicle in hopes that you will come back to him. He is a very shady character. He is dishonest. He is a liar . He will call you a liar. Im glad I took pictures of his mechanic working on my car as he claims this mechanic never came.Jim, if this never happened and the mechanic never came out to my house to work on the plate that you left hanging off, they why do I have pictures of him working on that car???Jim... I took pictures of him working on my car that day!!!!!You say that never happened right???Took my car here for a transmission job and oil change. They called me and told me my car is ready after driving my car for a few days I heard a loud crash while driving down the road on uneven pavement I pulled over and realized that I had failed to put oil pan cover back on my car properly and my oil pan hanging off my car that caused major damage to my car. I call Jim the next morning and told him what happened. He refused to tow my car in and told me to crawl underneath there and screw the bolts on myself.Finally after I begged him to him help me. Jim sent a man to meet me close to my house. The mechanic told me if I had any leaking all to come in because this could cause some serious damage to my old pan. Well it started leaking a little first then more and more. So I did like they said I went back to Jim. When I arrived at a Better Rate and explained to Jim , he said it would cost $525$. I reminded him of what had happened. Jim said that no one ever came to my house. Then he said it would have had to happen if the oil cover pan was hanging off and I hit something very hard.I said Jim thats what happen when you left the oil cover hanging off my car it hit the ground and caused the damage to my vehicle. He said no absolutely not, that didnt not happen. Even the mechanic who came out said Yes remember Jim Jim walked off telling me to leave the property unless I wanted to pay him $525 to fix it. He also said no one ever came to my house however I do have a picture of his mechanic working on my that day.I am going to have to go to court with my evidence.Jim only wants your money.He will intentionally leave parts off your car to cause more damage...The warranty is just a piece of paper.He doesnt back his work.He will tell you to leave and call he cops on you just to get out of repairing his mistakes.DO NOT TAKE YOUR CAR HERE. You will thank me later, God bless I hope this helps ...I wish someone had told me !!!!!!!

Took it in to have transmission done, ended up having to take it to another mechanic as they were going to charge us another $800 for work they missed. Hit the warranty mark and the transmission quit and we get to shell out another $2500. If I could rate it less than one star I would

Professional, great quality, fare price, great work

RIP off rude disrespectful owner lied about car troubles & work had his mechanic out driving car around when it already had issues!

DONT LET THESE BAND OF MERRY IDIOTS TOUCH YOUR VEHICLE .IT WILL COME BACK IN WORSE SHAPE THEN IT WENT IN,. NOT A REPUTABLE TRANSMISSION SERVICE PROVIDER .HAVE TO TAKE MY VEHICLE SOMEWHERE ELSE TO FIX IT PROPERLY. SO STEER CLEAR OF THIS BUNCH!!!!!!!!!!

If you want the job done right come here

Great

Awesome service

Best builders in USA

Watch out at this place they are out to rip you off

Great service

Rip offs