We contacted Valley to correct a billing error and were connected to Sarah in Customer Service. Within minutes, the error was confirmed, account records adjusted, and the issue resolved.Sarah was outstanding! Her competence, professionalism and courtesy reflected the best of the superior Valley Oil service we have enjoyed for many years. Valley has earned our confidence and loyalty with associates such as Sarah.Thank you,Ted and Marilyn BoberDurham, CT

Spoke to Lauren about my budget amount for oil for the coming year. She was very knowledgeable answered and anticipated my questions in a very professional pleasant way. She understood my specific concerns and needs and helped me to a personalized solution to budgeting my oil amount to potentially get the best deal for my money. Thank you Lauren. Valley Oil is lucky to have her.

We came home from vacation to find our house at 46°. We called Valley Oil to come and rescue us and Justin was here within 45 minutes and in a short period of time he had us up and running and getting warm again we are very pleased.

I called to discuss my yearly budget plan and was so pleased with how Brenda worked to get me a good rate and set me up with my annual cleaning! She was very nice, easy to talk to and worked with me to make me happy! I will definitely be letting people know!!

This place is very unprofessional was in a contract and my landlord furnace was not working a technician came out and asked the customer service representative and technician will we be charged or the landlord both stated landlord. Then received a bill for the service called and explained the situation they stated it was being resolved.. then get a letter in the mail that I’m being sued for the services and they already went to court and now I have to pay for this even though I was a renter no longer living there (thank god) and now have to shell out funds.. Never ever using this service and shame on you guys

I called in to secure pricing for the heating season. Wow this is gonna be an expensive year! I found that Veronica was most helpful in directing me towards the best plan to get oil to get us through the heating season. Her professionalism and kindness meant alot and I recommend this company as her excellence in customer service really helped alot!

Ok…follow up to yesterday’s post about confirming a work order in place. The guys showed up promptly at 8:00 this morning and installed the new 4 ton condenser unit, feed line of cooling agent and convertible coils attached to my oil burner with condenser filter, etc etc. GREAT JOB with attention to detail. Answered any questions I had during the 7 hours they were here. Cleaned up perfectly before leaving! Great job guys and thank you.

Very easy to work with company; rates are very fair and delivery is always prompt. Id recommend them to anyone in need of heating oil.

I have been a customer of Valley Oil for many many years and they have always and continue to give me the best of service. They respond within a reasonable period of time if an emergency arises and work with you to give you the best prices.

We scheduled a yearly maintenance service for the oil tank and furnace as we had no idea when the last service was done. Tony was our technician for the visit and he was incredibly efficient, professional, and knowledgeable. He was on time and only needed us to point out the units and the exterior basement access. Overall, I am incredibly happy with the service and would definitely recommend them. Be sure to ask for Tony!

My oil suppliers for 3 years now. The customer service is excellent. Today Veronica assisted me and helped me set up the whole plan for the upcoming winter. Thanks a lot :)

Annual servicing of water heater and warm air furnace was done on time and well. Customer service is always great.

I love Valley Oil, They work with me for 15 years. We all have our moment when our money play funny. They will work with you. It always nice to speak with someone who understand. If you dont have Valley Oil, you should make them a part of your fairmly. I am glad that I did.

I called for a service call and got an appointment for the same day. I had expected it would later in the week. The customer service representative answered the phone promptly. He was courteous, knowledgeable, patient, answered my questions, and set up the appointment quickly.The technician arrived early in the designated time slot. He quickly identified the source of the rattle, explained it to me, and fixed it. He was polite and professional. I no longer hear a rattle upstairs when the furnace runs.

I HAVE FOUND THAT WHAT I UNDERSTOOD TO BE MONTHLY CONTRACT PAYMENTS FOR OIL AND SERVICES WAS TOTALLY CHANGED TOWARD THE END OF THE SEASON. I THOUGHT I WAS CLEARLY TOLD BY THE CONTRACT NEGOTIATORS THAT MONTHLY PAYMENTS COVERED STANDARD MAINTENANCE, BUT MY CREDIT CARD WAS LATER CHARGED LARGE AMOUNTS FOR THESE SERVICES. ALSO, THE COST OF HVAC MAINTENANCE WAS RIDICULOUSLY HIGHER THAN WHAT I COULD HAVE PAID FROM MANY LOCAL PROVIDERS, HUNDREDS OF DOLLARS LESS IN FACT, WHEN THEY FAILED TO GIVE ME SIMILAR PRICES TO PREVIOUS YEARS. I DOUBT I WILL CONTINUE WITH VALLEY OIL THIS SEASON. OH, THEIR OIL DELIVERY WAS ALWAYS OK.

I have been a customer of Valley oil/Hop Energy for several years and each year has become increasingly more challenging and disappointing. Typically its been the convoluted billing and the astronomically inflated quotes for additional services like a new water heater or air conditioning system. (both of which I quickly found other companies to install for minimum of 50% less) However, this year the number of repeated phone calls and strong-arm tactics for contract renewal went from annoying to offensive. The deal breaker was the 50% and 100% increase in cost for my two service contracts. In my research to find another supplier, Ive discovered many current and former customers have had similar experiences with Valley Oil. Im not sure why they have chosen this particular business model as the cost to recruit new customers is considerably higher than to retain current ones. Nevertheless, Ive since moved on with a new company, better rates and far better customer reviews.

Always great and friendly service. Weve been with this company for over 30 years and have had nothing but good experiences.

The response on my call to Valley was tremendous. Rita was very patient and helpful on my issues. She guided me through everything and I was fully satisfied.Richard

Maria was pleasant and was able to accomplish the task I set for her with ease and grace.

CSR>Kathy, was very helpful, cleared up some accounting issues that created a bit of confusion. Budget Plan, Budget Billing Plan, Service Contract, Set-up Service Cleaning, acknowledged there was confusion in the way billing was presented and agreed the payment area could benefit by showing a balance due category without having to open a statement in the View portal. The two previous CSRs provided incorrect information, Kathy could help them get it straight the first time...thats why they call it, Great Customer Service! nice job Kathy!

Tony T. is one of their best service technicians. The man knows his stuff. Very knowledgeable and technical. I will be requesting him specifically for every annual service of my boiler.

Valley Oil is always helpful and understanding of your needs. Technicians are always available the same day.

I have been a customer of Valley Oil for five years now . I have always had great service and had great people help me.This year was no exception, I just spoke with Jaime about setting up my contract with the latest prices for the coming year. She was extremely patient and very helpful in helping me do this .Thank you Jaime !

Brenda was incredibly helpful reviewing my options for oil purchase for the upcoming year.

This is my second heating season dealing with Valley Oil and I am very pleased with the professionalism exhibited by everyone Ive dealt with whether it involves a phone call, an email or a delivery. I highly recommend this company and its staff. Barbara was a pleasure to deal with recently while I renewed my annual contract.

Kathy was very helpful and patient. She also took the time to confirm everything. I was not rushed at all. Very good experience. Thank you.

Dennis has helped us with a new furnace, air conditioner and a heat pump, and was an absolute pleasure to work with. Always so accommodating, friendly and professional. The installation team was very respectful, courteous and very skilled too. Thank you all so much for your service!

We have been with Valley Oil for over 21 years and are very satisfied with all their services. The most important is that they will work with you when needed.

Worked with Brenda and Jaimie to get a very competitive price in a very difficult year for oil. They were willing to come up with a solution that worked and were very respectful and conscientious about my time. Made the process easy to get the contract done.

Wayne did a great job with cleaning and maintaining my furnace and water heater. Prompt, courteous, friendly, and abided by all covid restrictions! Thanks you!

Customer service representative was very friendly, knowledgeable, and helpful.

John was very helpful and informative. He made sure I understood all of my options, including the cost of each. I found him to be very professional and a great representative of the company. He and the people at Valley oil are the reason I have been a customer for over 30 years.

My wife and I have lived in our present location for twenty seven years. In that time span we have tried to support local businesses including oil companys. Well established companys appeared to be selling out while we were attempting to remain local. We decided to try Dollarwise Oil which worked out for our life style. When contacted by Valley Oil we decided to try Valley Oil with a one year contract. They have gone out of their way to work around our delivery requests. So far we have had no issues,fair prices, and a bonus, We have discovered the customer service Rep. I talked to today is a neighbor. In times of dealing with big business it is nice to have that small town feeling. It is disheartening to read negative reviews, hopefully mine will always be positive.

I’ve only been a customer for a couple months, but man…what a great company.

Justin arrived on time as promised. He got my heat and hot water up and running in no tine at all. Justin is very knowledgeable, efficient and professional. His help was greatly appreciated. I nominated him for employee of the month. Thanks Justin and Happy New Year!!! 🙂

I received excellent, intelligent, and courteous treatment.

Cap price program call - representative was knowledgeable, courteous, and helpful. Pleasant experience.

Excellent Customer Service. Very knowledgeable and courteous. KUDOS to them. Valley Oil.

Again great service by the customer service staff.

Valley Oils customer service is fantastic. Julia helped me with a couple issues, she was very friendly and made rescheduling very easy. Also, their servicemen are aces and call before they show up, which is fantastic!

Julia was as good as it gets for customer service.Everything was explained and resolved smoothly an professionally.I have been a customer for more than 30 years and Hop Energy/Valley Oil is a great company that I highly recommend.

Great customer service experience! Account specialist really listened and offered affordable pricing on heating oil! Highly recommend this company to anyone who is on a budget and needs exceptional customer service.

On time with plenty of advanced notice. Friendly, courteous and safe.

The Valley Oil driver, Edwin, got stuck in the driveway today, but he made sure I got the oil I needed anyway, climbing a steep slope covered with ice and snow from the truck right up to my oil spigot. I now have a full tank ahead of this weekends bitter cold. Edwin went way above and beyond the call of duty in order to make sure I received oil, and I definitely appreciate it! Service like this keeps me a very loyal -- and very happy -- Valley Oil customer!Vincent Walsh, Ph.D.

Helpful and informative. A rarity in Customer Service to have BOTH these days. Thank you!

GREAT CUSTOMER SERVICE. BRENDA WAS FANTASTIC AND EXTREMELY HELPFUL! I HIGHLY RECOMMEND VALLEY OIL.

I spoke to Brenda today and was so satisfied with my outcome. She was very helpful and went the extra mile to resolve my issue..

New changes in policy were explained very well and all of my questions were answered. In addition we did some account management and I was satisfied that they knew/understood how much oil I had left. The person I spoke with, Sara(h), was knowledgeable and very pleasant to deal with.

Great customer service!

Chris did an outstanding job listening to our problems and worked out every thing ok and made us happy customers once again!! She is very professional in her job and was very easy to talk to!! Im sure she is a valuable asset!! Thank you Bob/Lura

Was decent until our contract expired - yet they continued to auto deliver, not in the locked in price, but what Valley calls a variable price, which means theyll just charge what they want. They charged $3.79 per gallon when the going rate in the area that day was $2.32. They could only remedy this if I re-signed for another contract. Trying to strongarm customers for retention is a horrible business model if you ask me. Would not recommend this company to anyone, stay far - far away.

Great Service! Wonderful communication prior to the visit by the service tech. I even asked him to get some information for me on what air filter I needed. He took a photo of it and texted it to me directly so I could purchase one today. Thank you, Thank you! Ray & Krissy Proto

Very professionally done! Left no mess! Very happy,

The service I had done in my house was done at the time that was specified. John was great. He went above and beyond to show me how my heating system works and also bled my system. I would recommend John and Valley Oil to anyone.

Classic example of a company large enough not to care.I called on a price leader add of 1.74 a gallon if you sign up for auto delivery and of course when the oil is delivered I was charged 1.96. I called to ask what happened and they left a message that it was the delivery mans fault. So the delivery man sets the price?......right. Beware of this company!

Today I called to ask a question about my bill and make a payment. I spoke to a lady named Veronica. She quickly accessed my account and answered my question and processed my new payment. She was very pleasant to work with and I really appreciated her assistance. Thank you Veronica!

I continue to be very impressed by the customer service reps at Valley Oil. So many businesses should go through the training or hire the people that I seem to always get when I call Valley. Today I worked with Julia and she blew me away with her pleasant and helpful demeanor. Im also impressed by what Valley resources its reps to have at their fingertips in order to answer all of my questions. In the past Ive spoken with Rita. She was very patient with me and took her time to research information on my account and explain options.

I had a question regarding autopay on my account. My question was answered quickly and clarified the confusion I had.

Very accommodating to schedule and the technicians were very knowledgeable. The representValleyoil very well.Thank you

Super helpful staff on the phone. Rushed out to my Moms when the their was a problem and she woke up to a freezing cold house in the middle of the night. Got an emergency delivery and the furnace re-lit very quickly.

I have been a customer of Valley Oil for 47 years and I must say that their service has always been exceptional.

Very helpful in securing best heating oil price. Theyre customer service is very good.

A very personable company. Very helpful and a willing working partner to the consumer.

Service was in the time promised. Paul went into the basement did what he needed to do and I never had contact with him. Awesome COVID plan. Thank you for fixing my issue.

My husband and I have had an awful experience with this company. A complete scam and awful customer service. Do your research and look at BBB before choosing to do business here.Just so everyone is well aware, and for anyone that does business with this company - you may want to reconsider. Stay far away from Hop Energy (Valley Oil) for home heating needs. Here’s what we’re currently going through over here -Locked in to a 12 month contract at a decent fixed per gallon price, on automatic delivery. Contract was over, and I was prepared to shop around this month for the best deal I could find like most people do. Until yesterday.Hop Energy (Valley Oil) automatically delivered 182.6 gallons to my house without my consent, and WELL above the locked in rate I was at (almost two times the cost per gallon). I got an invoice on my door, and was very surprised at the total cost.They charged me $3.799 per gallon, when the going rate that I could have purchased on the same day was $2.329 per gallon. Scamming me $1.47 per gallon for basically no reason other than they can.Immediately I contacted them, obviously a bit unhappy and confused here. They were rather rude on the phone and perplexed as to why I was upset I was getting charged so much money. They explained to me that even though my contract was up for my auto delivery at a fixed rate - that they still continue to auto deliver at their “variable rate”, which apparently is off the charts. They tried to tell me it’s due to the additional costs for “automatically delivering the product”, and other reasons that made no sense whatsoever.I explained to them I could get the same oil delivered today for $2.329 per gallon, so if they reduce my invoice to this price I have no issues paying it. They said they can’t do that, and in Pawn Stars fashion hit me with the “best I can do is take 50 cents off per gallon”, still leaving me at $3.299, well above what I could get it the same day for still.The difference in cost here works out to be approximately 115 gallons of additional oil I could have gotten for the same cost at the proper charge. So they’re essentially trying to scam me for almost another 1/2 tank of oil.Then the real motive came out. “Mr. Kiss if you’d like to sign on to another contract we will gladly help you out here”, attempting to force my hand to work with a company that feels like scamming families for home heating oil during a global pandemic. Mind officially blown at this point.Moral of the story here is steer clear of this company. I cannot speak on their service department, but their customer service and general business practices are horrific, especially given the current situational climate.

Timely, professional, friendly, and thorough. Good prices. Good service. Very accommodating to my schedule.

These guys made it VERY easy to have my burner serviced and maintained. Ive had them for 3+ years and dont see myself leaving any time soon.

Working with Kim from customer service was fantastic. We reviewed billing, account information and autopay. Truly a pleasure.

Thank you for your patience helping me straighten out my account. You took time to explain the issue to me and helped me solve the problem. Valley Oil has been responsive to my heating and cooling needs for many years!

I wish to commend KATHY for her professionalism and courtesy in assisting me renew our annual capped price and service contract aggrement. She was very helpful and she made me feel comfortable.Weve been VALLEY OIL customers for 44 yrs. 99% satisfaction overthese years for their service.

Dispatcher very helpful respectful. Technician very knowledgeable, kind, answered all our questions.

I am a new customer and I am very impressed with Valley Oil. Sharon took my call today—on a weekend—and quickly helped solve my problem and the oil delivery man, John, was great.

The gentleman that I spoke with was very helpful. Polite and answered all my questions.

Chris was especially courteous and professional.

The technician for my annual furnace tune-up was courteous, safely masked, and competent. Thank you for your continued excellent service..

Scott Nelson called be in advance to give me a heads up, was right on time and did an outstanding job cleaning and tuning my boiler! He didnt even mind a curious homeowner asking questions and picking his brain! Definitely a top notch technician with a top notch company! Im glad I went to Valley Oil for my boiler service contract!

Brenda was so helpful, knowledgable and curtious! She made all the difference in me booking another contract with Valley Oil! Thank you again Brenda it was a pleasure speaking with you!

Top notch service, and very helpful / courteous phone support. Ive been with them for decades, and have never been disappointed.

Courteous service. Handled billing and service requests all in one call.

Very nice phone call. All options explained. Well spoken. No rush. Thank you!

Rep was knowledgeable, polite, and was able to answer all my questions. Have used them for years and dont plan to look elsewhere.

Tech came and found nothing wrong with my fill cap or guage so instead of wasting visit he took the time to give my furnace a good cleaning and said he would let office know that there was nothing wrong with my tank or fill cap and driver would come by tomorrow to fill us up I appreciated him helping us out in that way and told him so

Tony T the service technician is great. He cleaned my boiler and gave it a great tune up. He called to say when he was coming. Then a few months later he came back when I was having trouble with my boiler. Tony T diagnosed the problem right away where other hadn’t. I would recommend Tony T to everyone.

Folks very very professional and helpful. Im sure glad to have gone with Valley Oil!

As usual received quick, polite knowledgeable service. This is a very good company to work with.

Their customer service is excellent and the people on the phone are always friendly.

Good reliable service on equipment and never late deliveries on oil.

Jessica in billing was able to walk me through what appeared to be a labyrinth of statements which made no sense to me. Additionally, she took the time to review some of my pricing and set me up with additional savings. I really appreciate her professionalism, her patience and her follow through.

Two days ago, a Valley Oil employee entered my house without a mask. I mentioned it, and when he returned, he was wearing a mask - incorrectly, not covering his nostrils. You either care about this or you dont. I care, big time.

The staff responded quickly to schedule a next day appointment to see why one of our AC units was not operational. Gary arrived on time and sleuthed out a problem with our breaker switches and got it all up and running in no time...Thank you!

Rebecca provided SUPERIOR customer service. Could not have been happier. She extended herself to insure the preventive maintenance was performed on my heating system. Her follow up was exceptional. A role model for others.

Great customer service, very friendly. Call to pay my bill on the phone today and and John Delane couldnt have been any more pleasant and helpful really put a smile on my face after everything thats going on in this world today. Thank you John!😀

Thank you Chuck for repairing my furnace, youre a pleasure to work with, your honesty and dedication cant be duplicated. Next I would like to purchase central air from you.Thanks again.

Pleased with new 2020 contract, price and maintenance plan.Theyre willing to work with you and your budget.Always pleased with the service.

Very helpful.

A recall service call was made by Pete, supervisor and Mike service technician The issue was efficiently identified and effectively repaired. Both were most courteous and professional. Service decide to postpone the call in order that Pete accompany to evaluate the need for the recall. Replacement part was installed; and the condition corrected to allow the digital thermometer to operate at the set times and temperature.

Excellent service and Technicians and office staff.

Weve been a Valley Oil customer for over 20 years. Just called to schedule our annual furnace and air conditioner checkup, and was lucky to speak to a great HOP Energy rep, DeAnn Yanaros, who was patient, courteous, and able to schedule our appointments, also, help clear up a billing issue, due to the pandemic, with HOP Energy working a bit differently than in the past.Great customer service!

Very pleasant tech. Good communication.

It was fine