Sona was great! Due to the pandemic I purchased totally online. Sonia cheerfully spent the time to research my specific request and the best pad to use over wall to wall carpet. Sona kept in contact with me throughout throughout the transaction involving transcontinental shipping. A great shopping experience with a great product. Sona is the best!

We recently purchased a home and are starting to look for furnishings including rugs/carpets, so we decided to stop by the Tufenkian showroom to get a sense of pricing, style, and quality. We worked with Tyler who was very welcoming and knowledgeable. We have yet to purchase a rug but hope to in the near future as we get settled. Tufenkian has a beautiful selection and great customer service from what we experienced.

I had a wonderful experience working with Sona at Tufenkian. Due to the pandemic, I purchased 100% virtually and had rugs shipped via UPS. Sona was exceptionally helpful, patient and responsive throughout the process. My first selection didnt work for me, and Sona was extremely understanding and helpful in arranging the return after my Test Drive, and in helping me select another piece which ultimately was the right fit for my needs. The rugs I received are incredibly beautiful, and the service was top notch. I cant recommend them enough, whether youre in Portland or anywhere else.(I was also told that the one star reviews here are due to cyberbullying arising in connection with an unrelated cultural dispute involving the Tufenkian foundation, and are not from actual customers.)

We have been working with Tufenkian for years and are in awe of their fantastic carpets. Not only that, but we are always pleased with the knowledgeable and attentive customer service they offer. We highly recommend!

Excellent quality and service. Weve specified and custom-designed many rugs with Tufenkian over the years. The poor reviews do not seem legitimate.

Wow what a wonderful experience working with Sona on rugs for my home. She really knows her rugs and had me test drive a rug I would not have thought of. We loved it. Such a beautiful quality rug. She was so responsive and with me every step as I made my choices. All the rugs are amazing quality and my family and I are over the moon happy. The rug pads are a must as well. I will highly recommend Tufenkian to all my friends and family. Back in the day Nordstrom was known for outstanding service. I would say Tufenkian is the Nordstrom of rugs number one in service. I will buy my next rugs from Sona at Tufenkian.

Fantastic shopping experience. I just wish I needed more rugs!

We arrived at Tufenkian Carpets after shopping at other carpet retailers around town. The quality and variety of the many beautiful carpets made choosing the right one a bit of a lengthy journey. The helpful people here were patient and supportive as we brought several home and back. They wanted our complete satisfaction. We now have the perfect center to our living room that brings a smile to my face every time I look at it. Ill be back when Im ready for the next room we tackle.

Horrible service and very rude staff. Overpriced and does not worth your money. Never visiting again.

Awful service and misleading information on the origin of the rugs. Overpriced.

Terrible service and kind of dirty inside.

This store has a great selection of Nepalese rugs and the staff is friendly honest and knowledgeable

Great company with exceptional Nepalese Rugs.

Poor quality and service