Kelsie was the best to deal with. I assume the team behind her is the best also. Im high maintenance and she rolled right along with anything I could throw at her. Im not a rich man by any means, but I think I could fit in another one from this amazing dealership.

The service is the best i give 100000% highly recommend to come at Mercedes Benz Beaverton. Chris and max help me all the way and take care of my cpo car. Now i get my car full detailing at Mercedes Benz Beaverton i will pick up my baby E300 on this Saturday morning. Ready for this Summer to get my car shine all the time. i love this place everyone so nice. thank you so much. Mercedes Benz E300.

We had such great service this weekend. We went in for a car for my daughter, and I bought one too!! Ha! Our sales consultants were soo easy to work with, Dillon & Jesus...you are great!! I highly recommend either one. Noel was great on the finance side as well. Thank you for everything. It was a great experience.

The General Sales Manager, Dale Villar Acelar was something uniquely special as he orchestrated his Team to create an excellent experience from beginning to end of the acquisition process. Before I got into visit, I was reached out by team member Jeffry Cook, who spent a lot of time going through many different options. He really did a great job putting me at ease before coming in with a wealth of knowledge. Once arrived, team member Hillary went above and beyond to provide white glove treatment from the first moment we met. She provided great insight on the 2021 C300 4Matic and all its components. She made sure all my questions were answered, and there were a lot of them. The hand off process to Noel, the Finance Manager, was seamless. As a long time Mercedes staff member, he provided great insight on the comprehensiveness costs and benefits of different products offered ultimately saving me money. After signing the purchase agreement, Dale finished off with a great handshake and off I went. The whole process went exceptionally well; hence, the reason for my Five star + plus review. Anything less would be an underrating.

I had a really positive experience using this dealership. More specifially my salesperson was very good and worked with me for several months before I actually purchased a car. He did not pressure me and bother me with tons of emails and texts rather checked in periodically until I was finally ready to make a decision regarding purchasing. Also, this dealership had the best inventory and prices compared to all of the other city Mercedes dealerships.

Don Hampton Service Parts Manager is the man! He listens, goes to bat for you with a great outcome. He is there for you, very honest and outstanding individual, goes the extra mile to solve whatever you need. I recommend you go talk to him for any troubles regarding your car in the service department big or small; ya can’t help but love the guy. He is that good!

The experience for my wife and I had a really great at Mercedes-Benz of Beaverton leasing a new vehicle. Our sales person, Jeffry Cook, did a fantastic job taking us through the process, and we were driving off the lot in just a couple of hours. The leasing process also went very smoothly with Nolen Prescott in Finance. We will do business here again!

Mercedes-Benz of Beaverton is the best! The service is top-notch. They take care of everything you need in a timely matter as well. Dillon was absolutely awesome and he is a great example of what 5 star customer service is. We live in Vancouver, WA and there are closer dealerships to us but because of Dillon, Norm and everyone else over there, we wont take our business elsewhere. Thank you guys!

The staff here (not only the amazing salesperson) was really great and did a wonderful job at finding a great, new vehicle I liked and stayed within my budget. I would highly recommend working with them not only for a new Mercedes but if they have a used car that catches your eye. I was here when it was 115 degrees out (both days) and my salesperson made me feel like I was her only customer. I am absolutely buying/leasing my next car from here, too.

Great experience overall! Jesus Morga was amazing, made everything fast and easy. I would highly recommend asking for him!

Horrible response to a car that qualifies under legal term as a lemon. The General manager has no concern as to the customer dissatisfaction as well as the failure of of the product I purchased.I came to Mercedes because of the brand and reputation, but the Mercedes Benz of Beaverton Dealerships seems to care little about either and has attempted to use this situation to further take advantage of a customer by ignoring the issues I have and suggesting that I loose 20,000 plus dollars to allow them to buy back a car that has never been problem free in the year I have owned it.If you have had similar problems please post here with an contact reference and I will reach out to you. Im sure my experience is not the first time this Dealerships local management has chose to put the customer last.

Great experience working with Jeffry, Dillon and Mejra! They explained everything, came up with great options for us and we couldnt be happier! So easy to work with and never felt any pressure. Thank you Mercedes-Benz team!

Mercedes-Benz of Beaverton is the Best! The service is top-notch. Tony Yan was awesome to deal with. The service provided was fast, easy to deal with.

I am in Arizona and bought a C43 from MB Beaverton. Their patience and exceptional service won my business. Jeffry Cook was quick, communicative, and professional. He provided me with videos, a full e-packet of information, and worked with my inspection service. Thien in financing got the paperwork done, and Chutch in transport helped organize delivery when my contracted transport fell through. I couldn’t have asked for a better group of folks to help me with my first MB purchase, all done remotely! You may well have a customer for life despite the dealerships in Arizona!

I have gone to Dale for all of my car needs and purchases for the last 3 cars and never have to wonder whether I’m being taken care of, he has truly treated me like family- given me the best deals and customer service possible. My most recent purchase, I worked with Robert as well and he was kind, communicative, and helpful. I have never felt any pressure, just patient help and consulting about my needs and options. I couldn’t recommend these two and Mercedes of Beaverton more. There are several nice luxury car brands out there, sure, but along with having an amazing car, their people ensure I don’t even look anywhere else. Thanks again, guys!

This is the second Mercedes I have bought from Beaverton Mercedes and I could not be happier, mainly because of Tony Yan. I reached out to him because it was time for something bigger. I have two kids, two dogs, and fiancé so my sedan wasnt going to work anymore. Since Tony sold me my C class he knew my taste and was able to locate the GLC I wanted quickly.From start to finish this process was smooth and easy plus Tony gave me a great deal! He is a great guy, I trust him, and will continue to refer friends and when I am ready for the next Mercedes he will be the first one I call. Thanks Tony!

This is my third car I have purchased from Mercedes-Benz of Beaverton. Bruce Stromenger Is the reason I keep coming back. He is extremely professional, low pressure and very thorough. He will make every effort to make sure you get exactly what you are looking for at the price you want to pay.

Highly recommend! This was my first Mercedes purchase and the experience was even more classy than the vehicle itself. Norman (Sales Advisor) and Noel (Finance) were awesome, efficient, and inspired confidence throughout the process. Next car will be from MB of Beaverton!

I had a wonderful experience at Mercedes Benz of Beaverton! Three years ago I leased a sedan from this location and the process was smooth, efficient and the staff was extremely professional and kind. I had zero issues during my three years leasing the car and I recently returned my lease and Dale was accommodating and provided nothing but stellar service. They will have our business for a very long time and we cannot recommend them enough. Thank you Dale and Mercedes Benz of Beaverton team!

I reached out to Mercedes Benz of Beaverton via phone about an order I placed that I hadn’t received. Admittedly I was nervous about not receiving a tracking # or information on the order. Upon calling the Service Department, Rene Rivera took my call and thoroughly assisted me with my request. I was greeted with nothing but world class service, sincere politeness and professionalism. This was overall a great experience!

We had a great experience. Norm Hunter stuck with us every step of the way. No pressure. He was knowledgeable, helpful, professional and personable. Norm and his team went above and beyond. We didnt even buy a Mercedes. We love our new Subaru.

Bought a 2019 gle 400 at Beaverton Mercedes Benz at the end of last month. Bruce was the salesperson who worked with me. He made the sale an easy and quick process. He was helpful with a number of technical issues involving the car. An enjoyable experience. Bruce did a great job of representing your organization. Thank you.Lewis Holbrook

Ask for ROBERT. he is the best! He is amazing and makes the process really smooth. This was the easiest dealership I have worked with. I was in and out less than 2 hour. He was efficient but also made sure that everything was covered. I recommended anyone to go see ROBERT at mercedes benz of beaverton .

Highly recommend Kelsie Ellett for any car buying/ trading. She made the process seamless from start to finish.

Very happy with my car buying experience .Brett was a pleasure to work with.Friendly , knowledgeable and no pressure sales rep.The most favorable dealership I’ve ever dealt with in buying a new car.Will definitely be a repeat customer.

Hands down! This is the BEST Location had a pleasure of working with Norman H and Noel P. Both were beyond personable, professional and made me feel valued as a customer. There was no other hidden motives or agendas. Very pleased and safe to say my fiancé and I found our new home dealership for our next cars in the future! You guys rock- keep up the good work and thanks for the great hospitality and effective and timely communication from jump!

This dealership is outstanding, best service, follow up and wonderful people to work with. Always helpful in getting me and my husband fixed up with our cars. Warm and welcoming environment, they are always there to help you, wouldnt go anywhere else!!

Came in because I was looking for a specific car that happened to land at the dealership. Worked with Garrett from beginning to end and was very happy with his straight forward manner and his enthusiasm for the car and my buying experience.I was pleasantly surprised to find out that the dealership is in the Lithia group, and the entire staff kept with the great experience I have always had with Lithia dealers.

I would like to thank this shop staff for offering an excellent service. I really appreciate my time being there and getting guided through an honest process. Bruce was friendly, interested and helpful through the day!

Robert made the experience very easy and seamless. Everyone at Beaverton Mercedes Benz was nice and respectful and made us feel welcome. I am very happy with our purchase and no pressure from our salesperson. We definitely recommend seeing him if you’re looking for a car. He is the sweetest . Thanks Robert

Chris B. is an amazing service advisor I’ve dealt with for a few years now who always goes above and beyond. From the vehicle drop off to the pick-up he makes everything easy and quick. During the whole process he keeps you in the loop with updates, recommendations and suggestions. For repairs he is transparent, detailed about each repair that is being worked on the vehicle. I’m no car expert but he articulates everything so I understand why it needs to be done or what can wait. He is the only service advisor I’ve had that does not try to sell me on things I do not need. Chris has tons of knowledge on the whole line up whether it is a sedan or SUV.Even after my car is picked up. Chris is quick to answer any questions or concerns I may have. Whether it’s an easy question or a complex question. He always follows up even to ensure that the concern is addressed. I don’t feel stupid if I have a silly question. He tries to fit me in if the issue is emergent. My cars are like my children and Chris treats each one specially. I cant thank Chris enough for all his help over the last few years. I highly recommend Chris.( the photo in my reviews was from a few years ago.. Chris was able to keep me calm and have MB roadside come get me. He helped me out when I was stranded.. I was able to return to work quickly within the hour of this ordeal as Chris had the loaner vehicle and paperwork ready on my arrival. )

After expressing genuine interest in a used car, and one week of communication with a salesman waiting for it to come out of detail. I expressed desire to purchase the vehicle and was told I could not buy it because someone else wanted to see it at three o clock. That car was shamelessly sold to someone else right out from under me. I suspect that the purchaser was a friend or associate of someone at the dealership that was given priority over me. Very bad way to do business and speaks volumes about the honesty of this dealership. I have bought many Mercedes autos in my life but I would never purchase one from Beaverton. My only regret is that I cannot give it ZERO stars.

I was able to find what I wanted, complete all paperwork, got in and out in a timely fashion, no hassle or delays. I worked with Gamaliel and his team, and the process was seamless. I appreciate their sense of urgency to accommodate my schedule. They take great care of their customers. I recommend Gamaliel and the team at Mercedes Benz of Beaverton to anyone looking to purchase.

I wish there were negative stars because that is what Beaverton Mercedes deserves. In looking for a car I was excited I found what I wanted. Across country was not such a big deal as transport services would take care of that. I should have never purchase at Beaverton Mercedes. Between multiple delays, recall etc. I was finally able to get my car after a month. Things happen, I get it, but what transpires the following 2 months is incompetence, no accountability, rather ignoring the seriousness of their lack of necessary paperwork post a sale of a vehicle. I I purchased my car June 2nd and for over 2 months have been trying to get my license plate. I called local DMV and was told that they never registered my car! How does a dealership not do that? No problem taking my money but registering my car has yet to happen and it’s almost the middle of August. How do you not get the simple things straight? I have attempted 4 times to get someone from the dealership to file appropriate paperwork. NO response. I called the GM (who did not want to take my call in person so left a message) without a return call! No accountability. Meanwhile I have been pulled over. Why? Because Beaverton Mercedes failed to do their job by registering my car so that I can get my license plate! I expect more from a Mercedes dealership. I am a loyal Mercedes customer and this is by far the worst experience!

Service and staff here are great. Bruce was an experienced and friendly sales manager who was a pleasure to purchase from. Will definitely use Mercedes Beaverton and Bruce for any future purchases.

Just had the best car buying experience at Mercedes Benz of Beaverton with Jeffry Cooke. Jeffry was professional, knowledgeable, kind and courteous.Him and his teammate Norman H. was A +.We will definitely return to purchase with Jeffry Cook when the time comes.

Good luck after they get your money! Incorrect paperwork and no return calls. On 3rd set of temporary tabs about to make second car payment and still no plates and no one has an answer! Managers ignore calls or transfer you to people on vacation. So much wasted time and horrible service for a “Best Dealership” don’t buy from here not worth it!

Thank you to Thien Do in sales for making my husbands dream car happen....he was so patient and kind! Thien is the opposite of a pushy, aggressive sales guy. He is empathetic and works hard to make the deal happen, with the clients best interests at-heart. Special thanks to Mejra Berisa in finance, she was also phenomenal!

Well after some time, I have been searching for a car and this dealership came through clutch! I had some horrible experiences with other dealerships. I spoke Ms.Bell and she helped my wife and I throughout the entire process. She was punctual and transparent with us. She gave a great deal on our trade in. So if you are looking for someone to help Ms Bell is the one and request for her personally. If she is not available wait for her. Thank you from my family to yours.Angel and Lisa

Very fast transaction. The staff was knowledgeable and professional. the only downside was parking. We parked down below and were told to move to the upper tier but at arrival there was no parking above.

The panel between the windshield and the sunroof was defective. It was made out of plastic and the weather caused discoloring. Which made the car look visual unappealing. After doing some investigation MB created a new panel that was made out if glass. Instead of switching at no cost they charged me over $1,400. 😡

Shout out to Jeffry Cook! He was kind, professional and he helped facilitate the best, most stress-free and efficient buying experiences Ive ever had. I highly recommend talking to Jeffry about your next Mercedes-Benz purchase.

We drove from Medford, Oregon to purchase two vehicles at a fair price. Tony Yan was courteous, helpful, and straightforward. When we arrived at the dealership, our cars were clean and fueled up. Overall, this was a stress free, easy process, and I would highly recommend this dealership.

I had an amazing experience with Beaverton Mercedes and working with Chincha Bell was amazing. She delivered the car to my home for a test drive and the purchase process was quick, painless, and straightforward. She’s set a new standard for me and my family purchasing cars and for that I am grateful. Final paperwork was done in less than an hour and I was done. I wouldn’t hesitate to recommend Beaverton Mercedes and Chincha to any friends or family. A real pleasure to deal with. Thank you so much!!!

Kelsie Ellett did a very nice job of showing us the cars of the class we were interested in and we found one that had all the features we wanted. She also helped us get the technology set up and explained all of the things we needed to know immediately.

Everyone here that I worked with was very helpful, and made the car buying experience quick and easy. I needed some help with my extended warranty, so I reached out to Dale the sales manager, not only did he answer his phone ( which is rare these days) he stayed in touch with me until all my questions were answered.

We had a wonderful experience trading in a vehicle and buying a new vehicle with Norm Hunter at Beaverton Mercedes. He is kind, straight forward, honest and thorough. Highly recommend working with him!

Great Experience purchasing a used car. My schedule changed at the last minute and the salesperson, Robert, adjusted his schedule to come in on his day off and meet me to handle the car delivery. Everyone at the dealership was very helpful.

Some cautionary notes regarding services from Manager Dale and Dealer Roberto - their customer service is terrible. Once you purchase a car from them, you will not get any support after signing the papers, and there is no follow-up for customer inquiries. You will get ignored.I had been a loyal consumer of MB and have leased few MBs last six years with good relationships with MB dealers in a different state. Whenever I had a question about my lease and car, their response was always quick and reassuring as they provided detailed answers. But working with MB Beaverton has been a nightmare.I leased a new MB at MB Beaverton last year. When I signed the papers with them, they promised to waive the remaining statement balance from my previous lease contract. MB finance recently sent me a final statement from my last contract, but to my surprise I found out that the monthly payment was not waived. So I had to pay the remaining balance to finalize my previous contract. When I signed the contract with Roberto, the waive was part of the deal, but they either forgot or intentionally decided not to stipulate this part in the contract. So I asked Roberto and his manager Dale to correct this situation last month. They promised they would. A month has passed since then. There is no follow-up, and they are avoiding my contact.As a once-loyal customer of MB, I want to emphasize how disappointing their attitude has been. Before signing the papers, they responded quickly and showed kindness. After signing the lease, the contract becomes none of their business. They will avoid your calls and ignore your emails when they make a mistake.Please stay away from MB Beaverton and go to other dealerships that would treat you as a valued customer.

Mercedes Benz of Beaverton has us as loyal customers. Their customer service is exceptional. We came on Tuesday close to closing and they were short staffed. We were greeted with a friendly smile from Garrett and he informed us that someone would be with us. Thien came and helped us until Garrett and Jesus were free from helping customers. (Thien is the finance manager) We worked with their team and they made the car shopping process fun (it’s Mercedes so it’s already fun 😀…but their attitudes sealed the deal) and decided on the SUV that we loved. The purchase process was smooth. Our time there went way past into closing hours but not once did any of the team make us feel rushed. This team really was great. We got to meet one of the Managers, Vlado. He also was there all the way to the end. We couldn’t have asked for a better team to work with. If you are looking to purchase a vehicle from Mercedes Benz of Beaverton, ask for Garrett, Jesus, and Vlado. They, along with Thien, will take care of you.

Now *this* is the place to buy a Mercedes. The dealership is a beautiful and spotless facility and the staff are a class act all around. Thien Do helped me get some lease options figured out, then Tony Yan was my sales consultant. Tony did an amazing job finalizing everything with the red carpet treatment. GSM Dale Acelar gave me an unbeatable deal, shared some fascinating info on the future of Mercedes-Benz, and is just a fantastic guy. I am a Mercedes-Benz of Beaverton fan for life, even though I live in Eugene! Go see them!

We had the best experience. Robert was our man! He had everything ready when we showed up. Paperwork was a breeze and we were on our way. If your looking for a Mercedes or one of their used cars, they won’t let you down. Remember, ask for Robert.

Great service from Kelsie! She was friendly, interested and helpful without being sales-y. We went in just to browse cars but with her thoughtful questions and advice, we walked out with a brand new car which we hadnt planned for! The whole process was easy, smooth and I highly recommend Kelsie.

Nightmare of dealership to deal with. Sales, Service, and Finance all terrible.When you buy a car they just take the money and never follow through with anything said.Bought car in January. Was told I cannot put more than 5k down. Lie.Was told by sales associate they would call me back to let me know if they found the second key and to schedule service because they didnt get to it while having the car. Never called back and I had to hunt them down with over 5 calls ultimately having to go down there in person every single time to get answers. Never found second key either.When I finally did get the service, the department never answered the phone and I had to drive down there to get an answer after days of being ignored. It took them 2 days to do a simple oil change and the first day after dropping the car off at a scheduled time 10:30am they waited until 5pm to let me know they didnt get to it. Whats the point of scheduling?I asked them to have the manager call me, that never happened to this date. Still waiting.After 6 weeks of owning the car the finance department (Noel) called me back to demand $170 more for registration because they miscalculated. Unacceptable. Especially considering that I had to pay $1,100 for a second key at another dealership because they never called.I was overcharged $450 for to have the vehicle tinted but it was already tinted so agreed to refund that but I was never refunded, so they basically just stole from me.I still have not received registration for the car so now its being driven around illegally.No follow through, not good on their word, would avoid and use another dealership.You are free to call me as Im still waiting for the GM to call as promised.Terrible, terrible, terrible.I purchased three Mercedes from Mercedes Benz of Wilsonville and never had such terrible service as Mercedes Benz of Beaverton. Just bad all the way around and they should really reconsider how they treat people, follow through with what they say, stick to their word, know what they sell, and answer the phones.Go somewhere else.

Bruce Stromenger has been almost too helpful in first securing the lease I had with my 2018 Smart Fortwo and then in the purchase of that same car once the lease was up. He followed up with answers to my questions on financing and warranty and others that I had. Hes just a friendly and knowledgeable guy.

My salesperson, Sabrina Lilly, was courteous, professional and extremely helpful. From her polite and punctual emails and texts, to her quick follow-through on requests for information and arranging the sale. In fact, everyone at the dealership was friendly and courteous. It was a pleasure doing business at Mercedes-Benz of Beaverton.

Hi I’m Estella Johnson my experience with Mercedes is that they did a really good job with showing me and my mom the best experience in car buying and how you should get treated as a buyer. Our sales Guy Robert Olson was very kind and a excellent sales consultant and a man who new his job on the other hand we also had a well Educated finance department a women that was the best at what she does her name was Mejra Berisa she was a very kind financial advisor she showed us what worked best for the two vehicles we brought and what warranty’s would work for us all and all Mercedes of beaverton is the best and we will never forget our experience thanks Mercedes.

Stopped by today on 7/15/21 around noon. Was shopping for a GLS 450 for the wife. Parked and walked in with my kids, walked around for about 10 minutes. No greeting from the receptionist to see if we needed help. There were 3 sales people sitting at their desks who did not even look up from their computer. Basically no one approached or helped me. After 10 more minutes I walked out and headed over to mercedes of wilsonville. Before I was even out of my car there was a sales person already greeting me. He earned my business and will be looking at ordering a new GLS from him.

This review is for the service department only. I hate to write this review because I am super happy with the sales department and the management. To me, they get 5 stars, but this is an issue I feel too strongly about to go un-addressed.THIS IS A REVIEW OF THE SERVICE DEPARTMENT ONLY. The first time I took my E43 that I leased there for an oil change at 10,000 miles. I made an appointment and took it there and waited for the car, which they said would take maybe 45 minutes. It actually took an hour and a half and they also did not wash my car. I asked the service tech-why didnt you guys wash my car, to which he replied we are very busy today and just didnt really have the time. Ok, I wasnt happy about that, but not that big of a deal.The second time I took it there for a service appt, I made an appointment with them to check my tires as they seemed very noisy-particularly the front at 14,000 miles.My wife and I waited in the waiting room for about 45 minutes after they took the car, and I was wondering whats taking so long, they must be changing the tires? Shortly thereafter, the service manager comes out with a paper with an estimate for $945 for 2 front tires. I said$945 for 2 tires? you must be crazy.The service manager said these are run-flats and they are much more expensive-they also wear out much sooner than regular tires. I said that I will do some research on my own and see...fully intending to check Tire rack.com, Costco, etc. I actually got a hold of Tire rack the next day and ordered a set of 4 tires for about $600-non-run flat with a 30000-mile warranty and had them installed locally. The installer pointed out to me that the cords on one of the front tires were so bad, they should have never let me drive off the Mercedes lot without telling me and showing me this damage. He told me that I was lucky the tire didnt blow on the way home. Can you imagine if Im driving on the freeway and the tire explodes and I go scraping on the rim who knows where or running into whatever cars causing whatever accident? This is PURE NEGLIGENCE on Mercedes behalf not to show me the damage and tell me how bad it was and how careful I should be on the way home and how immediate the need is to replace the tires. Actually, I thought they would be covered under warranty, but they arent. Or, offered me a loaner to drive and volunteer to tow my car home and not drive it in the serious condition the tires were in. I certainly would expect that if they had truly inspected the tires, they would SHOW me how bad they were, as I was unaware. SEE PICS.I have been to Portland Mercedes for repairs on another MB I had, and they were much better; as a matter of fact, fast expeditious and thorough service. So next time, I will go there-certainly not back to Beaverton Mercedes!

Love the car and the people. Bruce was great!

Everyone at Beaverton Mercedes Benz was nice, respectful and made us feel welcome. Tony Was amazing and helped us in picking our first Mercedes-Benz.

Thien has helped me with all of my vehicle leases and he is wonderful. Thanks for making this most recent one a smooth and easy process!

Buying a car can be a stressful time. And purchasing a car when you are from a different state, can make that situation a bit more difficult as well. I did my research before coming out to the Beaverton area, and found the car I wanted at Mercedes-Benz of Beaverton. The sales consultant I chose was Norman Hunter, who made the process a wonderful experience. He was always prompt and thorough with his communications, and explanations, and an enjoyable person to work with. His years of experience were a true plus in sometimes thinking outside the box, to negotiate through a few trying issues we ran into. He went above and beyond to ease the sale and get things moving. I highly recommend him. And he is definitely on Santas nice list for all his help.

I always have a hard time getting a hold of someone to get an appointment. When I try to book online, there are issues with it going through.

Our recent purchase of a new Mercedes at Mercedes-Benz of Beaverton was a wonderful experience. I would like to especially thank Kelsie Ellett for her friendly and professional assistance throughout the entire process.

Everything about my experience at Beaverton Mercedes could not have been better! Walking in, you are greeted to the beautiful showroom and the friendly staff. I made an appointment with Hillary before heading out. Im so glad I did! She worked with me to find just the right car for me.. tailoring to my specific needs/wants. She answered all my questions and found me the right car! Working with Hillary felt more like being in the company of a friend, rather than just a sales consultant.I then had the pleasure of working with Dale, the General Sales Manager, who made the best deal! I got more for my trade than I had anticipated and he gave me a few choices for payment plans, again, tailoring to suit my needs. What a class act! His love for MB is obvious and you can tell he wants what is best for the customer.To end the process, I have the good luck to work Mejra for the financing. She was able to make me feel like I was the most important person she would work with that day. She explained everything and got me on way fast, while still being thorough and making sure I was choosing the best option for me, not for them.I would highly recommend this dealer if you are looking not only for a beautiful MB, but for what should be called the Mercedes experience!

I really enjoyed the visit as it was on point! Norman made the tedious process seems super easy.

I wanted to say thank you to Kelsie and Noel for making my first Mercedes purchase an awesome one.

Chincha is my girl! She was so transparent, straight-forward, and personable, definitely made the buying experience as comfortable as it could be. I would 10/10 recommend her to anyone looking to buy a car from this dealership.

***UPDATE** The Dealership made good on their promises tp get me an Owners Manual. and compensated me for a tank of gas and sometning extra for my trouble. It was much appreciated.

Ask for Thien. He was very prompt and professional. The overall experience was smooth and easy.

We can’t say enough kind words about Bruce Stromenger and his assistance with our purchase His knowledge, professionalism, attention to detail and overall care and concern about the customer makes it a pleasure to do business with Mercedes Benz of Beaverton.We could all use more a few more people like Bruce in our daily business lives.

Sabrina took the intimidation out of the car buying process. I will be purchasing my next vehicle at Mercedes Benz of Beaverton. Very knowledgeable and professional!

I am 100% brand loyal to Mercedes Benz, but have never had a fulfilling experience at MB of Beaverton. We have leased two vehicles from them over the last 5 years and have had nothing but issues. Multiple contract revisions, routine service that was purchased and then told wasn’t needed... only to be told recently that it IS needed and would have to be paid out of pocket. Leased a C300 and have only put 10,000 miles on it over 18 months, but am being told I need to purchase new tires at a fresh price of $1,600. We don’t drive fast and furious, this is a around town car. Something is just always fishy and never feels like the honest truth.

I’m a VIP at Mercedes Beaverton with 10 AMG’s under my belt now since 2018. Tony Yan has been my sales agent since day 1. I always get the beat white glove service. I feel like the president when I call or show up. Buying a car takes me 15 minutes and I don’t even have to be in the showroom. The car is delivered same day within 4 hours.

Great experience working with Tony Yen. Recommend.

Norm Hunter was the best. I went there to buy a used Mercedes but it got sold along with two others. I told Norm that I had a cashiers check and I wanted a GLA 4matic he searched inventory and just like that I bought one. Norm Hunter stayed with me and showed me how to operate the suv got me keys etc. norm is a great guy, a gentleman’s man. Good work Norm and hugz. 😁👍😇

Good service and help from Norman and Romano to narrow down the vehicle and options I want. Recommend this dealership if you have any MB vehicle needs.

Salesperson Thien was very professional and easy to work with.

If you visit this dealership thinking you will get Mercedes quality service, youre in for a huge disappointment. Ive been to the dealership in the past only to have the sales staff completely ignore and dismiss me. I made the return because they had the specific car that I wanted. My sales person was great however, thats where my experience falls apart. The never to be seen back office managers are completely unwilling to negotiate... which is fine, I choose to purchase the car regardless. It took the dealership 30 days to schedule a repair that was agreed upon during the purchase of the car. When I finally was able to drop the car off, the service staff could not care less about their interactions with me... not to mention, the person handing over my loaner car (a car not even close to the same class of vehicle I purchased) made some rather tasteless comments that put a foul cloud over the entire interactions. Here I am, a day past the due date of my first payment and I am STILL unable to make a payment because the dealership and the lender cant seem to get on the same page about the paperwork that was filled out. After calling 4 times and never having anyone pick the phone up I was finally able to talk to someone in the finance office. The manager I spoke with didnt have the decency to pick the phone up but instead spoke the entire time over speaker phone. When I expressed my frustrations with her, she told me that what I was telling her (directly from the finance company) was wrong and that she didnt work on my sale. She then became very short, dismissive and frankly rude so, I asked to speak with a different manager. I was transferred to someone I was told is the dealership manager. He, like everyone else, didnt show much interest with my issues. He stated he would return my call in 15 min... Its been over a day and Im still waiting and STILL can not make a payment. My next complaint will be with the Better Business Bureau.

Good customer service. The service department was quick too :)

Norm Hunter knocked it out if the park on this one!! I am so excited about my new car and norm did an excellent job of making this SO easy!!! Really appreciate the best customer service you will find in Portland! Thank you x 10!!!! Highly recommend!!

Fast, courteous service and clean, santitized showroom. Everyone wore a mask - much appreciated. I went for a recall check and got my car washed. Thank you.Update 10/10/20: Ordered a tail light and had it installed. Again, very fast service and courteous personnel. Did not wash my car as advertised - perhaps it was too clean. But Im quibbling.

Norm Hunters service & knowledge was top notch.He made you feel a truly valued customer.

Quality of service has degraded over years. Have been with this dealership for over 4 years. Bought 3 vehicles. However, seems like the treatment after sales for the service shows their true colors.Would not recommend anyone to go here for service. Service advisors are rude. They return you dirty vehicles. Cut costs on unnecessary stuff.

With a $600+ Service B service (mainly just oil change), including a $340+ labor cost, you would expect at lease a clean car, interior and exterior.When I went to pick up my car, I noticed there were a bunch of dirty spots on the passenger side of the car seat (picture 1), I normally take really good care of my car and I did not recall I made that mess. I then called the service guy to come and help me clean the car seat. I was told they never would sit on the passenger side, and they did a COURTESY clean which include a exterior wash and ONLY vacuum for the interior (picture 2). And I was informed SPECIFICALLY that if you want to do a detailing, the cost is around $300, sounded really insulting.I mean, the leather seat is a light color, the dirty spots are PRETTY OBVIOUS. If it was me who made that mess (which I highly doubt it), with $300+ labor cost for a 2 hour service, and you are already vacuuming the interior, it wouldnt bother you to wipe those spots... If it was the service guy who accidentally made a mess, MB Beaverton has the responsibility to clean that mess, why would the service guy ended up giving me an attitude while cleaning that spot for me?Obviously the service at MB Beaverton location DOES NOT like to do any small extra to make customers happy nor care about training their service team to be respectful to customers.The reason I went to MB Beaverton is because I own a MB car, I trust the service from MB is professional and neat, I live close to the location, and I have been doing service at MB (different states and locations) before even though the cost would be way cheaper if I went to a local car shop.I almost got into a fight with my husband because he thinks $610 (after a discount of $70, originally was $680, picture 3 and 4) for a oil change plus a bunch of unnecessary services is a completely rip off but I insisted because I liked the service from MB. Now I am regretting to do the service there and receiving cold faces from the services while I was trying to protect my right.If you are reading this comment, that means you either is planning to go there for a service/purchase, or you are also one of the victims.If you want to go get a car service at MB Beaverton, please think twice.I havent purchased a car there, so I cant comment on the sales side.

I STRONGLY CAN SAY IT WAS MY WORSE EXPERIENCE TO LEASE A CAR. I have purchased/leased several vehicles and visit many dealerships to find a suitable car and Mercedes-Benz Beaverton was so disappointing. If you visit this dealership thinking you will get Mercedes quality service, youre in for a huge disappointment. I sat the sales staff (HIS NAME WAS DENIS) to find best car for me and he said I DO NOT WANT TO WASTE MY TIME and you can see our website for models and prices. HE WAS SO RUDE, and he said you are here to ONLY TEST DRIVE and you don’t want to lease. I can not believe that sales staff ignore us instead of encouraging us to be their customer. He asked us some weird questions like what your car is and how much you are paying for that, before starting any conversation.I think it was the culture of Benz Beaverton because his manger refuse to talk to us and I ask the manger to call me when he/she is free and the manger never called back and didnt show much interest with my issues.Would not recommend anyone to go here for buy/lease a car. Sales advisors/mangers are rude.

VERY GREAT experience with Robert Olsen. Would DEFINITELY recommend to come check out the vehicles selections they have!

I had a five star experience buying my car at Mercedes Benz of Beaverton. From my initial call to the dealership to the purchase of my car- it was a seamless process.I had the pleasure of working with Chincha and she was absolutely delightful. I felt like I was working with a friend who wanted to make sure she got me everything I was looking for. Zero pressure, completely professional and treated me like she genuinely cared. She went out of her way to help me and even came in on her day off to make sure I was well taken care of. Now that is GREAT customer service!In addition to working with Chincha on my purchase, I worked with Romano who is the GM. His no BS, straightforward, transparent sales style was a breath of fresh air. He is a true class act. He made me feel like I was important and everything I was looking for in a car was his top priority to deliver. Even though there were tons of other customers at the dealership, he made me feel like I was the only customer there.I also got to work with Noel who helped me with the financing of my car. Again, wonderful experience. He gave me a couple different financing options/packages and made what could be a daunting and exhausting consultation, super easy and stress free.Overall, I have to give this team a 10 out of 10 for my car buying experience. I’m not someone who just hands out compliments, in fact quite the contrary but these guys earned it. I’m now a believer that buying a car can actually be enjoyable. Thank you Chincha, Romano and Noel for giving me the best experience I’ve ever had at a dealership. You guys exemplify what it means to put customers first!I LOVE my new car! This is my second car that I have purchased with this dealership and it won’t be the last.

In the past I have used this dealership to service my 2018 GLC. Since Richard left my experience with service has plunged.

They finally delivered the Mercedes experience.After returning my car to the dealer the second time for the same water leakage problem, they were able to get things done. According to the service advisor, they have let the car sitting under the pouring water for hours for two days. I just drove back my car, so I dont know for sure that the problem is fixed. But I believe they have taken things seriously this time.Moreover, they were able to refund the service charge because the warranty expired within less than a month of the problem. I really appreciate that.Based on my interaction with the dealer, the service sector itself is good. I want to mention the service manager Chris for his help. The mechanics on the other hand have lots of room to improve themselves.The overall experience until now is good. I hope they can prevent such mistakes in the first place the next time.-----------------------------------------------------Update:Their professionalism has blown my mind!!!!I picked up my car this morning after paying 1750 dollars. I was assured many times that the leakage problem was fixed. However, after leaving the car outside for one hour, the passenger side is leaking water again!This is unimaginable! Rather than some engine issues, water leakage can be seen by naked eyes. How could their mechanics tell me that the water leakage problem was completely fixed? If they did any serious check, they would not have told me that the problem was fixed.This shows a complete lack of care about their customer. I had to spend another two hours (one hour to drop my car and one hour to pick up my car). No one will compensate my time. Moreover, if they ask me to pay more for fixing the problem, I will seriously consider suing them. They have totally failed in providing the required service.I am at my early 30s and will probably buy several cars later in my life. But I swear that I will never buy a Mercedes ever again!If you are thinking about buying a Mercedes, please rethink again. Hope my experience will help you avoid this prestigious brand. If you really really want a Mercedes, please avoid this dealer. You will only get frustration from them.----------------------------------------------Original post:They ignore the problem of your car until its too late. Then they can make money out of it. What a great business model!And the quality of Mercedes is soooo bad. The car leaks water. I dont think a Prius leaks water. I am finding places to report such bad quality. If you have any suggested website, please let me know. Thank you.I did my car maintenance and full inspection at this place last month where my car was still under warranty. The passenger side of the car had water leak and the carpet was completely sucked with water during that time. But the engineer didnt say anything! Since I rarely drive my car and when I drive it, I drive it by myself, I didnt find the problem until the beginning of this year. The warranty has just expired! Now I have to pay 1750 dollars for the water leak. It would have been free if their engineer could tell me a month ago.

Had an amazing experience at MB of beaverton, Cincha was proffessional and friendly throughout the entire process. There was 0 haggling or confrontation during the process. My wife LOVES her durango.

The entire staff violet excellent service highly recommend using Only Beaverton a Mercedes Benz!

First-time MB buyer, so wasnt sure what to expect. What made me feel better than anything was thanks to one man working at the MB of Beaverton dealership: Mr. Norm Hunter. Norm was everything one would hope to find in a representative of a classy automobile like MB. Deeply knowledgeable of his products, passionate, respectful, gracious, accommodating - Norm is the consummate expert of his craft. Walking in a day before my wifes birthday, Norm selflessly stayed with me until far after closing time and orchestrated a surreptitious delivery plan to successfully surprise my wife with a bow festooned MB in our garage. Added invaluably to our auto buying experience - grateful for a human class act to steer this prodigious machine home to our family. Ask for Norm Hunter - you are in good hands with him.

There is not another Mercedes-Benz dealership like Beaverton! Salesman Norm Hunter makes buying a car fun and stress-free! This dealership succeeds because they know how to provide top-notch, A+ customer service. Norm always finds the exact vehicle you are looking for and at a great price. They have a great selection of barely used, certified vehicles with extended warranties at a huge savings. Norm Hunter really enjoys selling cars and he has old-school manners and customer service. If you have a service appointment or your new car needs something added, he will make sure you have a nice loaner while you wait. And if you need help with anything after the sale he will remember you and make sure you get what you need. We will never buy a car anywhere else! Thank you Norm and the entire team at Mercedes Beaverton! I love my new car!!

Our final sales person Norm Hunter was fabulous, unfortunately, our first contact was with Brett Wilder and it was less that satisfactory. I felt like I was an annoyance to Brett. Ask to see Norm.

Absolutely great from beginning to end. Valerie was on top of my situation and got it done. Thanks sincerely.. James

We have Lexus and Mercedes and after taking our Mercedes to this place we will never again. Worst customer service then you would receive at Walmart. I would not buy another Mercedes ever to have to deal with this abuse. If I were you and you want to be treated like a decent human being I would suggest going to Lexus. They are across the street.

The service department is very good. But the sales and finance department are the worst with customer service, the worst possible in the history of mankind beyond imaginable.

I have been going to Mercedes-Benz of Beaverton for servicing my 2015 GL 450 for over 3 years and each every time they are willing to get the job done correctly and honestly. In the couple of times that required follow up on the services, they did it promptly made sure the car is in top shape.I love getting the car back all clean each time too! And having the use of a loaner has been fun to see what other types of Mercedes are like.