Nichole helped me to place an order for 2021 Cadillac Escalade. She is an amazing person. She made the process smooth for me and constantly provided updates about the status of the production.Unfortunately I found a similar vehicle ready for pick up in the area where I live and cancelled it from Cadillac of Portland. However my experience with Cadillac of Portland was awesome.Keep up the good work!

Nichole was great! She promptly responded to to all my email and phone inquiries and followed through with everything she said she would do. I found my vehicle on the Cargurus website and had responded to that advertisement. We had begun the process, but before I could physically arrive at the dealership, the site increased the price by $1000. She made sure the price advertised when I responded was honored. I think that was the correct thing to do, but Im sure there are people and dealerships that would not have done so. It was a concern I had before arriving and worried that I would have to argue my case, but that never happened, it was just done with no hassle and made the experience that much better.The car was shipped to the dealership with a few smaller issues like the display for the radio did not work, a small amount of paint transfer from some incident and one of the tires had a defect in the sidewall. She made sure all of the items were taken care of during the detailing and mechanical inspection process.The car is a 2015 Nissan Sentra, but looks, feels and drives like it is brand new. Buying a newer vehicle is a very personal experience and does have some stress because its a lot of money you are investing. Nichole was friendly, reliable, professional and attentive to all the details. Im sure you will receive the same great service and experience as I did getting your next car with Nichole as your sales agent.

I got my yacht of a vehicle here at Cadillac of Portland a couple of months ago and I just have to say how much I love my car! Nichole helped us from beginning to end! She went above and beyond in supporting me with setting up connections with the amazing wheel craft that left my rims looking like new! She made sure I was taken care of the entire time and answered each and everyone of my questions. I would definitely shop here again :)

Chris Atkins was my consultant and he was extremely helpful and thorough throughout the process. I love how easy it is to get in and get out with leasing options. I know that with car shortages they had to work a small miracle to get me off the lot in a car that I wanted, thank you so much

Jeremy and Thomas were so helpful, there was no pressure whatsoever, the process was so easy! We greatly appreciated that they stayed after normal hours to complete the purchase. Id definitely go back there for our next car!

Hello Belinda C., Brian over in finance and the first sales rep, Mustafa, who walked me through everything, this is Andrew who picked up that beautiful 4-wheel drive Toyota Tacoma today. Ive been looking at trucks the last few months and never thought that I would be able to afford one as new and as nice as the one I picked up today. I guess a little savings and my super good credit finally paid off. I just wanted to thank you and your team with your patience and the Cadillac dealership for letting me have such a nice truck in my price range. Thank you and have a wonderful life.

I bought a cute lil used 2017 Kia Soul from this dealership and they were great. No pressure from Eduardo who we worked with and he was sweet as pie and super helpful. The whole process was very convenient and quick and I am really happy with the price I got on the vehicle. The only one thing I noticed was that the manager said hed fill up the tank for us and it was nearly empty. No biggie just a note. Thanks Cadillac yall are so much better than the other dealerships I was dealing with.

They were very professional and courtesy. Answered all my questions and provided quality service

Was a great experience dealing with Cadillac of Portland! Messaged them the night before I was planning on going in, and received a message first thing in the morning about the car I was interested in. Super friendly staff, great environment and a really wide range of cars to choose from.Would recommend this place to anyone! My sister also got a SUV from here, and were all happy with what we got!

Thanks for the easy process of buying a vehicle. Chris and Peyton worked hard in making sure the buying process went as smooth as possible. I drove out of there in a short amount of time and a happy person. Thanks again.

We purchased a Toyota FJ Cruiser today and Michelle Mora was so amazing! She was so helpful and knowledgeable! Our experience at this dealership was definitely a 5 star!From beginning to end with Brian in the finance Dept and the sales manager was so friendly as well! We will definitely only come here in the future!

I am from Roseburg and car shopped my way through Eugene and Salem and up to Portland. Cadillac of Portland was the only dealership that seemed like they cared about what we were looking for and spent time trying to help us find it all with a low key no pressure environment. I appreciated their friendly and non stuffy approach and would recommend them to anyone!

Called on Monday for a car that was newly listed, told to wait until Thursday for it to be detailed.They sold the car to someone else before our Thursday appointment.We would have come in on Monday but they told us to wait. Makes no sense.

My wife and I had an exceptional experience at Cadillac of Portland. Eduardo was our sales guy. He was low pressure, extremely knowledgeable, and great to chat with. He and his boss, Dan, really went above and beyond to make sure we were comfortable with the vehicle we were looking at. Ultimately we ended up purchasing the vehicle and trading in our old one, which was also a seamless experience. I would definitely purchase another vehicle here in the future when the time is right.

I bought a Mercedes Benz from them, besides from some chips and scratches, later found out a broken pipe exit, I told them that the rims were very damaged, the sales person told me they will going to absorb half of the cost of the repair, I told them I had a travel to LA and be back in two weeks. When I came back was just to find out that they are not covering anything, so, if your buying a car from them be very sure, and on paper, that they are going to fulfill their promises.

Travis, Brian, and Alyssa were great to work with on this transaction. We had a slight hiccup with the registration but the finance team was able to get it resolved. Great dealership to do business with. Love the 2019 Tacoma that I purchased from them! Thank you again

We walked in to trade in our truck for a newer one that was about 32k, but we ended up leaving with a really awesome car for 10k less. Travis Zea was our salesman and the process was pretty quick and painless with no pushy salesmen gimmicks. Most people would have tried to convince us to go with the truck because of commission but that wasn’t the case with Travis. He was incredibly knowledgeable as well and super helpful even after we drove it off the lot. We will definitely be buying our next vehicle with Cadillac of Portland. Everyone there was professional and friendly. Overall a great car buying experience.

DAN is a coward REFUSING TO ANSWER MY PHONE CALLS AND IGNORING ME WHEN I HAVE A HUGE PROBLEMS REGARDING MY CAR. LIED ABOUT WHAT HE WOULD DO JUST TO CLOSE A DEAL. AND IS NOW IGNORING ME, HES BEEING DOING IT FROM THE VERY BEGINING. I HAVE BOUGHT OVER 10 CARS PLUS AND THIS IS THE FIRST TIME I HAVE FEEL SO EMOTIONAL DISTRESSED BUYING A CAR FROM THIS DEALERSHIP AND ESPECIALLY AFTER WORKING WITH THE SALES MANAGER NAME DAN. DO NOT WORK WITH THIS GUY IF YOU WANT TO SAVE YOUR SANITY AND HARD WORKING MONEY.

I purchased an Escalade from here.If I could give 1000 star rating I wouldService was amazingprocess was swift, the staff were funny, friendly, very knowledgeable and professional.I recommend everyone buys their Cadillac directly from Cadillac of Portlandbest car purchase experience ever !!!❤️❤️❤️❤️Ps bring back the old fleetwood brougham body style I’ll buy that for sure

Everyone was so nice and Nicole was fast and efficient! Never had to wheel and deal price and or time! Total time was under two hours!!! My past experiences have been 4 or more hours! Thank you for your excellent customer service! Sincerely, Rebecc

I have nothing but great things to say about Belinda and everyone else at Cadillac of Portland. The process of buying my car was super easy, and Belinda made everything so simple as it was my first time purchasing one on my own! I highly recommend giving her a visit if youre in the market for a car.

I worked with Tristan on my purchase, he was very professional and made the process very smooth.We started with texts and then I went in and test drove the vehicle and by the time I was back he had everything worked out exactly the way we had discussed.Then Shelly in finance was great to work with and made that part go smooth and quick.I would recommend you go see them if you’re looking for a vehicle.

I recently bought a car from Cadillac of Portland and they assured me that the car was inspected and came back with zero issues. The dealership stated they did a “routine check.” Less than 24 hours of ownership the cars check engine light came on. I immediately took the new car in to the audi service center and not only did it have an oil leak but it also had a water pump leakage. Cadillac of Portland either had the worlds most incompetent mechanics that can’t detect these basic issues or they were trying to cover it up and sell it how it was. They are more worried about making as much money as possible rather than taking care of the customers. DO NOT BUY FROM THEM.

Place is great, worked with Tom for the 2017 Escalade platinum and then purchased a 2019 Escalade platinum. Great dealer for great cars!They know what there doing.

It was my first time financing a vehicle so I was a little clueless on a lot of things but Chris and Chantal really made me feel like they cared by finding me the best deal they could.I would recommend anyone to come here.10/10!!

If I could give a 10 I would give 100 stars!!!Michelle Mora made this the most pleasant car buying experience Ever had. She was courteous, knowledgeable, and upfront, which I appreciate. Brian O,#CONGRATULATIONS!!!, was just as wonderful. He gave me all the options to make a valued decision without any pressure applied. I will highly recommend anyone who is looking for an automobile to visit Cadillac Of Portland!

Everyone was super friendly and welcoming when I walked in. Atmosphere was comfortable and will be doing business again in the future. Nichole Albertson helped me through the loan process when purchasing my car and was very knowledgeable of the vehicle I was purchasing. Honestly, the best sales person Ive come in contact. Thank you.

I purchased my Audi A3 from here and I was not disappointed at ALL. Easy and fast shopping experience and Russ was one of the best salesman I’ve had. Very informational, professional and personable. Would recommend this dealership to anyone. THANKS CADILLAC OF PORTLAND!

Great experience from start to finish! Belinda and the sales manager, Dan, never put any pressure on me to purchase the car until I was 100% sure. Dan even gave me an extension to get a pre-purchase inspection from my own mechanic without having to commit to the car. Great bunch all around, and I highly recommend them!

Belinda was very easy to work with! She made the purchase process extremely easy and answered all of my questions immediately! I would recommend anyone in the market for a new vehicle to go see Belinda!

I started with an on line search of a 2018 Toyota Highlander XLE and chose one with low miles from Cadillac of Portland. From the very beginning the team there was great! Belinda C was awesome, Mustafa, Chantal in finance, the whole dealership was professional, courteous and did an exemplary job. I told them what I wanted for my trade, what I would put down etc, and they came through! Definitely worth the 300 mile drive. My highest recommendation!

If you work with Mustafa or Dan, make sure you get everything they promise or say on paper because they are liars that only want to make a sale. DO NOT TRUST THESE 2 sold me a broken 70k car and is refusing to help! Had to pay everything out of pocket. CHANGE THE PRICE AND RATES ON ME MUTIPLE TIMES HOPING I WONT SEE IT. Watch out for them!!!

My husband and I just purchased a beautiful SUV from Portland Cadillac. Nichole was absolutely amazing the entire process. She really went over and above! We got top dollar for our trade in. We hit a small timing hiccup but Nichole made things happen and even delivered our SUV to us! We are so grateful and highly recommend! Thank you, Nichole!

Our buying experience at Cadillac of Portland met expectations but the finance department has been extremely unresponsive and has not followed through with their obligations.We decided to purchase a vehicle for our son who is attending college in the state. We had researched the Portland area market prior to flying into town. The salesman was able to answer all our questions and we made a deal on Friday evening, 07/30/2021.We were turned over to the finance manager (P.M.). We indicated that the vehicle was to be title in Iowa and asked if we could register the vehicle when we returned home. He indicated that they needed to take care of the registration. He had my wife and I sign a blank Iowa DOT Application for Certificate of Title and/or Registration form as well as other paperwork. We left for dinner with my son driving his new to him vehicle.At dinner, PM called and dropped by with a form that he had not printed for us to sign. The next day, PM called again indicating that we needed to return to the dealership to redo the Iowa DOT Application for Certificate of Title and/or Registration form.Near the end of August, I spoke with our county treasurer staff who indicated that they received and returned a grossly incomplete registration form in mid-August. Vehicle milage, bill of sale, damage disclosure form, dealership identification, and co-owner information was missing, and the accompanying check was filled out to the wrong party. Over the next few days, I left voice and text messages as well as emails with multiple return addresses. PM did not respond to any form of communication.In mid-September, I called and asked for PMs supervisor and had a discussion with DK. DK promised to investigate the status of the registration application and get back to me within a day. To date, I have not heard back from DK or PM.It is now early October; my lender has requested that the vehicle title. I have spoken with the county treasurer indicated that they have not received an updated form.The Cadillac of Portland finance department staff never answer the phone and have not return any forms of communications.

I had a pleasant experience with Cadillac of Portland. Dane went above and beyond in helping me purchase my vehicle. He took detailed pics and answered all my questions in a professional manner. Had an issue with the person working there handling the paperwork (someone named Shelly I believe), but Dane and everyone else made up for it. I bought it sight unseen based on the pics and having the warranty. Overall couldnt be happier. Thank you again.

I financed a Subaru Impreza on May 8th, while I love the car the whole experience with this dealership has been severely disappointing. Prior to actually going to the dealership, I submitted an application for financing and was told there was an offer. Multiple times I had asked about the details for the loan before visiting the dealership to know if it was worthwhile. I didnt know about the loan details until after the test drive days later. I still really liked the car and decided to move forward with financing. Months later, with no further contact from the dealership, 3 days before my travel permit expires, I receive a check refund for the registration fees and a note saying that after several attempts to contact me about providing DEQ they were refunding the registration fees and were unable to complete the registration process. I specifically signed a document releasing special power of attorney over to them to handle the process. Not once was I told I had to provide DEQ and after reviewing the finance documents I had been sent by email, they never even put the dealership name on the special power of attorney document.

I purchased a 2017 Kia Sorento in June with the help of Michelle Mora. She made the process so smooth and seamless! There were no pressure sales, or extended bargaining with managers through the sales team. I loved that I was able to communicate with her via text, phone or email - it was efficient and easy. I would definitely come back to Cadillac of Portland and see Michelle for my next purchase.

So wonderful I could not image it was so nice. Knowledgeable, kind and considerate. Almost sounds like a fake post but it was real. Car buying is getting easier but this was enjoyable and fair and fast. I wasted a lot of time on the Internet but drove down to see what they had. Would recommend Chuck and Ed to all.

Professional and a great experience overall. I would definently recommend. Belinda was great!

Michelle was my sales person and she made this process so easy! I was in and out in less than 2 hours. I’ve been wanting a Chevy Bolt ever since I got my Volt and I couldn’t be happier with the car and the sales team at Cadillac of Portland. Thanks to Michelle, Ed, and the whole team for taking care of me!

Great people and an easy experience from start to finish. Quite the pleasant experience for a change.

Nicely run; very personable service team.. very clean and new. They even determined that the repair was covered by warranty so no cost to us

No haggle, no secondary approvals needed. Vehicle matched the description listed in Autotrader and backed by CARFAX. Based on the Kelly Blue Book, this truck was listed well below the fair market value.

This was a very bad experience. I bought a used fiat that was previously stolen and was bought at auction. There were some problems with the car and lots of back and forth with the dealership. They told me I had to take it to fiat. I took it to fiat who told me part of the system dealing with the coolant had been taken apart and put back together. His opinion was that if he had done the inspection like they said they did, he would definitely notice the problem. The service department assured my they inspected the car and didnt see anything.Th e general sales Manger ed Kriegalwas incredibly rude. He spoke about me to the service tech in the third person. I asked him not to and he said, i wasnt talking about you, I was talking about how much money I was willing to spend to make you happy in a very rude tone. Im not sure why he felt he could be so condescending to a customer.UPDATE: I have read the reply and havereached out repeatedly this week but have not received a call back.

Great service from Russ And Nichole and team! First really good experience at a dealership!!!

Everything went smoothly. Parking is an issue, had to walk 2 blocks to the showroom, but the selection of their pre owned vehicles is amazing. Special kudos to Chris Adkins for making it an easy process. He even took the car for a fillup!.

My salesperson Nichole was terrific. She was very helpful and informative. Id buy a car from her again.

The entire experience was one of our best experiences with car buying ever. I had done a fair amount of research on all aspects of our potential deal where ever it might have taken place. The day before we were at another dealership. I felt the vehicle was over priced, the trade in value to low, they wanted too much down, etc.I felt confident about how things were going to go right from the beginning with Russ. We were very pleased with the first vehicle and felt it was very competitively priced. Before we took a test drive I asked Russ to get our trade in assessed to help with time. I wasnt concerned about showing too much interest.When all the paperwork came back we were pleased with almost all of it and the rest got worked out with Scott in the financing portion. I really didnt need GAP insurance or other packages. I did want 4 years of maintenance not 3. Scott got it all done for us.On the way home I told my wife it was a vehicle and a deal I could feel good about!Thanks Russ & Team!

Awesome and fast service. Straight forward and honest. Fastest easiest trade in experience I have ever had.

I dealt with a lot of car dealers before coming to Cadillac of Portland and thankfully I did! Tristin made the car buying experience super simple with no pressure. Every question I had was answered and Tristin got me exactly what I wanted, right where I wanted to be. Even the finance department was smooth and pressure free! I highly recommend Cadillac of Portland if you want a vehicle buying experience the way it should be!

From start to finish Michelle did an excellent job. By far the best car buying experience I have ever had! Thank you!!

Bought our new car Saturday, and it was an amazing experience. We love our new car! Thank you!

Could not have been a more professional dealership, ended up making a 6 hour drive down to them to pickup a great 2017 Subaru Impreza on an amazing deal with an used warranty included. Dealing with everyone was super smooth, got in and got out with my keys in hand and walked away a very happy customer!

Great experience. Michelle was great to deal with, very polite. I’d highly recommend her to anyone looking to purchase their next vehicle.

After spending fruitless hours with another place, that required a loan application, and 2 hours, before even being 1 shown a car (a new not used as requested), my daughter contacted Mustafa, whom she’d dealt with previously. What a delight to be listened to about what I wanted. He had a match for me in under 5 minutes. I was shown the car, test drove it, and -then- a loan application was made.The whole experience was pleasant, and such a relief after the “other place”. I can’t recommend Cadillac of Portland enough.Thank you, Mustafa and Brian, for everything!

My wife and I are as skeptical of car dealerships as you could possibly be, and I dont write reviews unless an experience was particularly special, but by the time we got home after getting our van, we were talking about how Dane was just the perfect person to have worked with, and we ended up writing him to tell him so. It was the right car for us, sure, but we would have walked the moment the sales process didnt seem just right. We had called to see a used car and got Dane on the phone, and feel super lucky we did (though Im sure the other salespeople are good too). Dane and was considerate beyond what Id expect anyone to be, and is a true car guy. The rest of the staff was patient with us as doing the paperwork meant their days ran long and they were as pleasant as could be. Seriously. If they have a car you want, Im pretty sure you can trust them to take care of you. Totally surprised by how good of an experience we just had.

My wife & I walked in & Nicole was available to provide a quick search for what we thought we were looking for, but nothing was really available. I was not feeling incredibly energetic that day and was a bit apprehensive about the daunting process of purchasing a new/used vehicle. Despite that vibe I was putting off, Nicole remained cool and patient with us. As we were headed towards our car, she was recommending options for us & our conversation continued right in front of a nice BMW, something we had never anticipated getting. Long story short, as my wife and I cruised through the process, Nicole was incredibly knowledgeable, present in the moment and was never pushy or assumptive that we may get the vehicle. She seemed to know the exact moment to grab Dan, the GM, who was also a really cool guy with a non -salesy kind of vibe. Overall, my wife and I were mostly attracted to the energy of the this Lithia dealership b/c it was the EXACT opposite of most dealership & sales team vibes, where you can tell they are just trying to sell a car. Nicole was a ROCKSTAR throughout the entire process, which is very detailed and energy consuming. When we purchase the vehicle, its not just the car were buying into, its the collective factors that make about the entire dealership. If another car is available on this lot at a time we are looking, well definitely work with Nicole, Dan & Dane, as they made our experience really comfortable. The price on the car was very competitive & we were able to get aggressive rates with a great monthly payment. This was a team that was honest & transparent & put us first vs. themselves & their quotas. STRONG work to Nicole & the rest of the Cadillac of Portland Team.

They did a very nice job of working with us. Tristan was very professional and polite, and helped us get into the vehicle we wanted. Thank you!

Michelle M was fantastic! Listened to what we wanted and she was not pushy at all. I came in with a pre-approval and they were able to get me a better interest rate! Thank you Michelle! Next time we are looking for a vehicle I will be seeing her again!

Nichole Albertson did a great job she delivered the car to me at my work she was great and kind and professional. I work in finance myself. she knew exactly where to sign on all the documents. I’m extremely happy with the car she worked very hard for me on this deal I never knew how great she would be in the car business and I’m very impressed and I’m very proud of her.

Had a great experience !Jeremey was great to work with , Shelby and the owner!Will definitely be back , very easy to work with !Thanks.

We came in on Saturday trading two vehicles for 2020 Cadillac CT5. Our Sale Agent and staff was professional, knowledgeable and had a sense of humor. The process was long but worth it . Five hours later we drove away with the vehicle we wanted. We got a very good deal and will be back! Cadillac of Portland, thanks for all you do!

My husband and I had a great experience from start to finish at Cadillac of Portland. We saw a pre-owned Acura MDX online, came in to see it in person, took it for a test drive and then ended up making it ours. One of the easiest, painless and pleasant car buying experiences weve had! Travis Zea greeted us the minute we walked in and we were in his capable hands from that point forward along with his manager, Dan. Both were low pressure, straight forward & honest and provided us with financing options that made the purchase a slam dunk and made us feel comfortable as consumers. The finance manager, Brian, was great too and just continued to bring the same high level of customer service we had already been experiencing. Since our purchase, Travis has continued to follow-up and has been a resource for us. We will definitely choose Cadillac of Portland for any future vehicle purchases (we are already looking at another one to replace our second car now!) and we are happy to confidently share their stellar services with those we know.

I don’t like leaving negative reviews, I tried for weeks to resolve my issues with this dealership but ended up getting nowhere. I received very poor customer service working with Dane in sales and Kenny in service. I recommend you have an independent mechanic check any used car you purchase from this dealer, they may not honor the 60 day dealer warranty they include if you have a problem.Within the first week of owning the car I noticed a problem with the operation of one of the second row seats making it difficult to access the third row.The service dept took a look at the problem and told me I would have to pay for the repair, the part needed was not covered under the limited dealer warranty.So I read through warranty info that I received when I purchased the car and it essentially stated that everything mechanical and electrical is covered with few exceptions. The exceptions were listed in some detail, nothing was noted about seat parts. So I called service back and asked why it wasn’t covered, they avoided answering my question and directed me to speak with my salesperson Dane about it.So I email Dane and he tells me he can’t help, it’s a service issue tells me to call the service manager Kenny to talk to him about it. I leave Kenny a voicemail requesting a call back, hear nothing back so I email him a week later. No response to my email after a week, so I follow up with another email. Finally Kenny responds with the same answer, “it’s not covered” and points the finger at the salesperson Dane, implying it’s not a service issue, it’s a sales issue.Even with multiple requests no one would take any responsibility, no one would tell me why the part was excluded, no one would tell me what part it was on the seat that was broken.Needless to say, I do not recommend this dealer at all for sales or service. Customer service is poor and seems to be a very low priority at least where warranty work is concerned. They just give you the runaround to keep you off their back. If you do purchase from them hire an independent mechanical inspection first. I wouldn’t trust them to honor any used car warranty offered. Lucky for me I am not dealing with a more serious mechanical problem.Update: despite the reply below I have not heard anything from the dealership regarding my experience. Read the other recent negative reviews and you will see a clear pattern.

This is the second time this year buying a used Cadillac from this dealership and having Nichelle Anderson as our sales person. She goes above expectations to help us. We recommend her to any of our friends looking to purchase a car. Thank you Nichelle

I had a horrible experience here. I was a first time car owner and hadnt purchased a vehicle in over ten years. I was overcharged significantly for a truck and 6 days later the window didnt work. The dealership refused to help me fix it until my warranty kicked in two weeks later. Zero regard for my experience. I would not recommend buying a car here.

I been shopping for a New car for about 10 days. Test drove Porche Maccan, Acura MDX, Audi A4, Honda Accord, all 2021 models, I even test drove a 2021 Jeep Rubicon Unlimited. I found my experience at Cadillac to be unique. The staff was knowledgeable and seemed more concerned I get into what I needed and not trying to over sell me a product. I test drove the Cadillac CT5 and CT4. The Cadillac product has really changed over the years. Style, luxury, a sleek new look, reaching the younger generation. I got my new Cadillac, I pick it up this Friday. Can’t wait.

Despite walking in knowing exactly which car I was going to buy and having pre-approved terms with my own lender, the Cadillac of Portland team provided top-notch service and matched me to a different lender at a better rate. Nichole Albertson the sales rep was friendly and accommodating throughout the process. I found her to be very well knowledged in luxury/sports cars, I would be very pleased to work with her again and recommend her to anyone looking to buy from Cadillac of Portland.

I guess looks can be deceiving. They promised me a car 4 months ago (for when it would be done with a recall fix, which took way longer than they thought, though that wasnt their fault). I have a sheet with VIN and a committed price signed by the sales manager, now he claims that the piece of paper he signed is meaningless. Couldnt explain what the paper was for if it didnt represent any type of commitment. What a bunch of crooks. I would have bought something else if they had not told me that the price was fixed, only to jack it up $4000 after the recall got done.6/23/21: Charles, its been a week, and I still have not received a call back from you. If you dont want to honor your teams promises, then at least dont pretend that you care.

Nichole was great! She walked me through every step of the process. I am very pleased with her customer service and willingness to talk me through all of my options. I would recommend Cadillac of Portland to my family and friends. Thanks Nichole for everything!!

Kenny helped me when I was stuck in Portland after a vacation over the 4th. I almost lost my job, but he made it possible to get me on the road in time to get back to Colorado. My suspension went out on my XTS and was back on the road in 2 days. Every other dealership gave me a week or two, but Kenny saved my life. I have never experienced service like this, and I hope this sets an example that there are still good people out there. Thanks Kenny. You da man!

ALL PROS...... WARM AND FUZZY

Incredible service. Kenny is the best! Thank you and your team for all of their hard work!

I had my caddy in for transmission replacement cost was over $4,000 it took over two months and I never got a call from the service advisor at anytime I had to always contact him and now I have my caddy in again because they never diagnosed the traction control and speed control components which I pay for it. Once again Im not hearing anything back its very non- professional and a slap in the face 😈!!

I was looking for a used Chevy Bolt and on Dec 29, 2020 went to this dealership as they had a few used Bolts on the lot. Nichole approached as my wife and I got onto the lot and we tell her why we were there and she shows us the Bolts they have. We find one that we like, but were not able to test drive it due a recall. I did my homework and I knew there was a recall on the 2017-2019 Bolts, and this vehicle was under that recall and that GM dealerships are not allowed to sell this car until the recall was fixed. We were willing to wait as this was the car we want. We start talking price and Nichole hands us off to Dan. We finally agree on a price ($13,400) and he writes that price on the back of his business card, puts it in his desk along with the keys and says we are good. I ask if we could put down some money to hold the car until it was fixed, but Dan said there is no need. Now, here is my 1st mistake, I did not get the price in writing. My wife and I leave, happy that we found a car that we like.As the months pass, I keep in contact with Nichole to see if she has any updates. No, nothing yet but will keep checking and let me know as soon as she does. During this time, I occasionally check out the car on their website, and one day I notice the price went up on the car. On April 17, I call Nichole and ask about the price increase and she says not to worry, the car is reserved for us at the price we agreed on. Here is my 2nd mistake, calling her and not getting this response in an email.Finally on May 29 I get a call from Nichole and she tells me that she has good news, the car is scheduled to be fixed June 2nd and will be ready for me to pick it up....but the bad news is that the car is now $4500 more than the price we agreed on, now it is $17,990 and they have someone that wants to buy all of the Bolts on their lot but are giving me the courtesy of right of first refusal. So, you can imagine my response, but Nichole just says that she understands, and that it is not her fault, it is the owner’s, and any other excuse she can think of. Never once taking any personal responsibility. So, obviously I am not happy so she passes me on to Dan. Again, not his fault, the owner’s are the ones that are raising the price, blah blah blah. Again, not happy so they pass me up to Ed. Again, not my fault, nothing I can do, it is the owner’s decision, there are no oral contracts in the car business...more blah. Long story short, they did not honor our agreed on price. I guess I really should not be surprised, but it still upset me.During our conversation, I tell Ed that I am going to leave an honest review about my experience, and I am fairly certain there will be a response from Cadillac of Portland, but I promise you that what I have written is factual, and I have the emails and call logs to prove time and dates. I even have a text to a friend of mine that I sent him on Dec 29, 2020 after we left the dealership that includes the agreed on price of the car and how happy we were to be getting this car.These people are in the business to make money, PERIOD. They are not in the business of being honest or trustworthy, or providing quality customer service, or even being nice to people. We had a deal, they would not honor it...just bad business, and bad people. If they would have explained from the beginning that if the market price goes up, the cost of the car would increase as well, then I get it. But they didnt. And what makes this situation even better, is that during the time I was waiting for this Bolt to get fixed, I passed up others that were very similar, thinking that we had an agreement. And now prices have skyrocketed. I guess we are in a time where a handshake does not mean anything, and being a person of your word does not pay off in the end.So, if you choose to do business with these people, buyer beware. Or better yet, just dont...and take your business to good, honest, trustworthy people.

Chris was very professional and friendly, He made the process super easy . He even went back to the dealership on His day off to make sure our vehicle was ready for pick up. I recommend him to anyone looking for a vehicle. Thank you Chris .

My husband bought me a car from this dealership and were completely satisfied so far! We worked with Ali and she was pretty amazing with helping us to get what we were looking for, no pressure at all. GREAT COMPANY AND GREAT PEOPLE! Thanks so much for all that you guys have done for us! Best there is hands down!!!

Great people very helpful made it super easy on me and tryed to help me get something I really enjoy thanks guys!!!

Highly recommend this dealership!! We bought a new 2020 Cadillac XT6 last weekend from this dealership. Dane was our salesman and was dream to work with from start to finish. He explained everything clearly, got us the best deal on our SUV and gave us a fair value for our trade in. Most importantly he wasn’t pushy like most salesman! We’re so pleased with everything that we will return to this dealership for future purchases.

Brought my caddy in for recalls free of charge. People there are awesome very friendly and satisfaction guaranteed

Super easy and no pressure. Michelle was excellent to work with.

Our initial contact with Dane and our meeting the following day went very well. All our questions were answered and we were given all of the informaiton we needed to be able to purchase a car. We will be picking the car up as soon as it is serviced and feel everything will go well.

I was very pleased with Makaylas customer service. She was excellent and I appreciated her kindness. She followed up with me after my appointment to make sure everything was ok. Great Day!! Thank you Makayla and Caddy of Portland!!!

Simple, polite, not pushy, and successful sales!

A great experience. The process of buying a car was reasonably quick. All questions were answered. Great listening skills. I’d gladly do repeat business.

Ive purchased a total of 3 used cars at different Portland area dealerships and my experience at Cadillac of Portland was by far the best and most enjoyable. From start to finish, everything was professional with none of the surprises people typically associate with used car sales (warranty sales pitch, extra charges for unwanted services/plans, questionable rates on loans, etc.). Tristan communicated promptly, professionally and clearly. He was easy to work with and everything was done efficiently. I highly recommend Cadillac of Portland.

We had a great experience. Tristin was so helpful from my first inquiry. I did a test drive and then everything else we did virtually until to the end, when Tristin brought the car and paperwork out to our home to sign, as my husband was in quarantine prior to a surgery. I would certainly recommend them and do business with them again in the future.

What a great experience! Cadillac of Portland was so easy to work with and Tom Davy was a great salesman. The next time we are in the market for a new or used vehicle, Ill be sure to give them my business first!

Great experience. Bought a 2019 pre owned Grand Cherokee limited from Dane. He was Super professional from start to finish. Knowledgeable, helpful, and zero stress/pressure. The start to finish time was much faster than previous dealerships. I wasn’t waiting hours for numbers, paperwork, or to sit with a finance manager. I got a great deal, had a great experience and will definitely be buying my next vehicle from Dane, and Cadillac of Portland!

Ed and Dane went above and beyond to provide an outstanding customer service. Staff at Cadillac of Portland are professional and friendly but not pushy. Fantastic car shopping experience.

Alicia was very helpful and made the buying process extremely easy and fast. Strongly recommend Cadillac of Portland and Alicia Anderson!! Thank You

Worked with Michelle. Was there to look at 3 different pre-owned cars, ended up looking at 6 in total. It was getting late and she was sooo cool with it despite having plans and starting her weekend.I requested her not to try to sell me anything extra, I just wanted a car. She respected that unlike other dealerships we tried to work with this week.Made my car buying experience excellent and I have a happy teenage daughter! Whaaaaaat?

Had a great experience here purchasing a new car for my wife. Dane Kalinoski and the rest of the folks I worked with were top notch from start to finish! Made our whole experience very convenient and painless. No pressure, very open and transparent through the whole deal. I highly recommend Cadillac of Portland. Thanks Dane!

Nice people, easy and professional to work with. Love my new car!

I worked with Nichole Albertson at Cadillac Of Portland and had a super easy and great first time experience with my first dealership! I’ve always had those ify thoughts of just dealing with someone trying to make a sale but Nichole went above and beyond to make sure everything was to my liking on my end and would definitely recommend working with her if your in the market!! 10/10.

Thy cant find/fix the cause of problems. They would honor a coupon that I got the day after service. Service people nice. If you have to leave a message when calling service dept, they never call back

Fantastic customer service, which included a ride from the airport, after being greeted with a nice bottle of Oregon Pinot Noir! The service and attention to detail were top notch! Will definitely buy from Russ again!

Very disappointed overall. We traded in our van and got an older suburban. We put a substantial amount down to make this deal happen. Due to the fact we’re right in the middle of closing on a home and we needed to make this vehicle transaction to close. We signed papers and did the deal March 2. At no point in time did the employee, Todd Iverson say anything was missing from the paperwork. I had my husband drive to Portland twice from Salem to bring him the signed paperwork. He said everything was complete. A couple weeks go by and the van loan still wasn’t showing it was paid with my bank. I hear fromthe dealership who says the day we signed one of the computer systems was down and they needed another signature. (Annoying, because we’re already on a time crunch and we were told everything was completed.) So the finance manager sends paperwork with 1 day air mail. I sign and sent back the same day. It’s not almost 4 weeks since the initial trade and I checked with my bank who still has not received anything from Cadillac of Portland. But Cadillac of Portland was sure quick to deposit my $12,500 check to pay the difference of my van, as well as the paperwork to my bank for the suburban. Not only do I have both those car loans still in my name at the bank, but it’s almost a month out from this transaction. We specifically did this a month prior so there would be no issues & in time for us to close on our home. I called early this morning when they opened and left a message for the finance manager to call me. No word. So I called again this afternoon and he finally answered and told me since the loan for the suburban was competed 2 days ago, they’d likely be cutting the check to pay off the van today and send it to my bank and that it should get to them by next week. We needed this done by the 2nd (4 weeks from the time we made this transaction & signed papers.) I’ve owned many cars throughout my life and have never had this issue or dealership take longer than 2 weeks to pay off my old loan. They are quick to take your money but not make things right or be honest from the start. Had the paperwork been done right the day we signed, and employees knew what they were doing, we wouldn’t be here. I will never do business with this company and highly suggest you so stay away from them.

I just recently purchased a car from Cadillac of Portland and worked with Tristin, Ali and Scott and they were all so great and made the buying process quick and painless! I would highly recommend purchasing a vehicle from Cadillac of Portland.

Was impressed with my car buying experience! My salesman was Tristin, A very nice and professional salesman! One of the things I really liked about him was no pressure at all. I bought a 2019 Cadillac Xts with 34k miles for 21k. A very good deal, no negotiations needed Very fare pricing. I’ve bought 4 different cars at different dealership and this one was by far the best experience! I would highly recommend salesman Tristin.