Went for a hot fudge sundae and a single scoop cone. Get to the window and the employee says $11.25. I inquire why so much and she said, I know, its ridiculously high. She gives me my receipt and I was charged 10 cents for my plain cone. I was charged 99 cents for each topping. Whipped cream, cherry, hot fudge, and almonds. The sign said it came with those items. Then after a long wait, I am informed they are out of plain cones. We asked for our money back and miraculously my ice cream came on a plain cone. We rejected the order and got our money back. Never again!

They always either have a staff shortage or an ice cream shortage that results in the food being rushed and sub-par. Wouldnt recommend if youre in a pinch for time and want something above average in taste.

Update your darn hours. Stopped by near 9pm and they were closed.

Advertisement said they had new fall pumpkin flavors in, including on menu board but had nothing in stock. Pumpkin ice cream was the only reason I visited

The woman behind the counter was awful, I tried ordering an ice cream and after five minutes of trying to do so I just walked out. How she took such a simple task and completely ruined it I still dont know. I think she just didnt want to do her job because I refuse to believe anyone can be that dumb.

Called at 8:50 pm and told me they were open until 10 pm. Drove across town and got there around 9:35 (didn’t leave right away). Sat at the speaker for 5 minutes and no one came on to take my order. I drove up to the window, all the lights were on, but everything was broken down and no one was in site. Last time I will be going there.

What is going on here? Portage, IN Baskin Robbins/DQ what is the problem? Either they dont have a store manager and if they do this person is terrible at MGMT. They have been out of pint containers for over 2 months, so when you order a pint of ice cream you get half full quart containers. I ordered half butter pecan half jamocha almond fudge pint. You would have thought I was ordering in another language. I had to repeat my order 6 times to cashier and to what I guess was the mgr. She couldnt find the containers for ice cream. It was like it was everyones first day. The store always seems messy and in disarray.

Terrible place to get ice cream do yourself a favor and go somewhere else; the scoops are small and asked the girl to add more whip cream she said that’s all they allow which is a dollop.... I’ve been to other basking Robbins and had way better servings than this place... do not spend your money here

You can never go wrong with French vanilla frozen coffee with caramel added with whipped creamThe services is greatThey serve up a quality product

Fast friendly staff listened to our order and got it right with no problems

Much better service than Starbucks. Love the $1.50 coffees

First negative was they had the lobby locked an hour early (before 10pm), but drive thru was open. Second negative was their single scoops were a joke as far as size. Ive seen bigger scoops of free sherbet at a diner. The ice cream taste was good, thats the only reason I gave even 2 stars. I should have stuck with Dairy Dip.

Wonderful lady thank you. God bless you.

It okay i guess the food and ice cream is good clean people ready to help you

Super excited that they have a vegan option.

Caramel Mocha Blast...thats all I have to say...its like heaven in a cup!!!

Talk about a good tree tree go here and you will be satisfied

Love Dunkins Coffees!!

Spend like 5 minutes trying to order did not finish when she told me to move to the window. Get to the window no one was around ( I was the only car in line and no customers inside) after a few minutes she give me half of the order and say my total when I was not done because she didnt let me finish. I let her know I wasnt done, she put it in ask me like 10 questions for something that I was being specific about, disappear again and like 5 min after a guy came with rest of my order trying to handle it to me without a bag. And when I get home no toppings on the Sundays. Very dissatisfied!

Good products and very accommodating staff.

Service was slow and the sundae they gave us was three scoops of icecream hastily theown into a cup with hot choclate pooled at the bottom

Open late good prices a lot to choose from

Awful, Third time here and again they were out of all 3 ice cream flavors (that they have on menu) that my family wanted. Won’t be coming back 👎

Rude! Walked in and the employee yelled we have no ice cream bye!

The service was not great and the ice cream tasted freezer burnt.

Great ice coffee

Pricy and slow service

Coffee

👍🏽

I really liked the cake