I gotta say… I’m beyond impressed!!!! Today, I walked in there looking for a laptop for starting my gaming studio/channel and accessories, and RICK from the electronics department helped and even searched for the last Alienware gaming laptop there was for like 20 minutes, he was beyond helpful, knew exactly what I was looking for, was extremely honest about what to get and stay away from and literally just walked me though absolutely everything I needed to know. GIVE HIM A RAISE!!!! He is the PERFECT salesman and deserves the raise!! Thank you Rick!!!!!!!!!

Quick service. Polite workers. Always able to get help when needed without a mire than a 10 minute wait. Workers are consistent with checking customers that may need help finding what they are looking for or have questions. The deals are great, and workers are willing to hell you find the best deals. Workers are quite knowledgeable about the stores products and rarely need to ask if the product you need is out of stock or in back at all. Best store for your electronic needs, as well as many other types of products, accessories, or appliances.

Cant get much help ..... Ps always been that way even before the covid

Best buy has always been friendly and clean. Great place to go for appliances such as washer and dryer sets or a new refrigerator.

Hands down best customer service I’ve ever received. Jared helped us purchase appliances for our new home and was extremely knowledgeable and more than willing to help us. Tony ( one of the managers) was also very helpful! Definitely recommend this location.

The geek squad couldnt solve our problem but they tried for free

Great customer service and I found exactly what I wanted - a laptop with 16GB of RAM, 8 cores, and above 3 GHz clock speed. They had one in the opened box collection, which means it had a significant markdown price. Would come here again

Oct/18/21...Had to buy a 4g cell phone in a hurry. Associate Gavin, was a great help. We will ask for him next time we need a phone, and that will be soon, as 3g is on the way out in a hurry.Weve bought many televisions, and computer stuff from Best Buy with great results. When we decided to modernize our stereo, we were looking around for Sony speakers when Jim, the Sony expert, rescued us. Shopping at the Portage Best Buy is a no brainer for most things you want, or need... Hopefully youll be helped by someone as knowledgeable, and professional as Jim.

Have only gone in a couple of times but usually pretty helpful

5★ to 0★ in one transaction. Inexcusable. Unacceptable. And, really, unbelievable of my local, (previously) well-loved, (previously} reliable Best Buy.Disgusted by their refusal to make their errorS right without charging me an additional $500 over 5 years for my protection plan.Either I agree or I am stuck with a refrigerator THEY damaged upon delivery and then also screwed up by not having a replacement product on the truck the first time I followed their instructions to fix the issue.The truck arrived with a pick up order, but no replacement! This clearly wasnt my fault.Now, about 4+ hours of my t in, Im STILL trying to rectify their errors (first, damaging both doors upon delivery, second, missing replacement product on the truck when arrived for exchange), and, now, to fix the damaged did, Im going to be charged, overall, $500 MORE OVER THE NEXT 5 YEARS.This is disgusting behavior and unacceptable. I cant believe they wont make it right. I KNOW it can be done. Enter the request manually, put the doors in your back seat and come replace. Do NOT to me it cant be done. Youre human, and you CAN do anything necessary to rectify things. It sickens me that you wont.

If you can buy your electronics or get service done anywhere else do it. The phone customer service sucks! (Was on hold for an hour, to be told i have to schedule a service online myself because her computer wouldnt load the page).Scheduled a dash cam installation just to arrive and be told only the manager could hardwire install and he only works wed-sat. Why did you schedule me then?Tried to return the an item to be told it can only be put into a best buy gift card.Just take your money and service ANYWHERE else. I hate this place.

Purchased a computer for pick up and two monitors for delivery. Noticed it said pick up in 4 days. Called immediately and had it switched to today. Arrived to pick it up as was paid for at order. Manager confirmed 5 in stock yet refused to allow me to have one as their system said pick up Saturday not today. I instructed him Tony O that it was changed to today and confirmed by your employee. Still he refused and refused to cancel and refused. Said he couldn’t till Saturday. Called the 800 number escalated like a Karen to the manager who agreed with me he tries to call Tony O and nobody answers. He “refunds” my money haven’t seen it yet the makes me go back in and buy one again! Wait haven’t I already paid! 5 hours no lie and $4k invested now! I will be sure to inform my gamer friends of how Best Buy handles their customers. Oh and my Lefty’s Philly steak got cold before I got a chance to eat it. No one messes with my eats……no one. #takingbusinesselsewhere #eatleftys

Always a great experience with best buy the team associate helped me to a superior satisfaction and made sure that I was completely satisfied before leaving the store. Definitely recommend best buy !!!

I have spent the better part of a decade buying my electronics from best buy due to the convenience and customer service. I purchased a $450 monitor in January with a proprietary stand, and the stand broke from normal use in late April, less than 4 months after purchasing. I spoke to a best buy employee who told me my manufacturers warranty should cover the damage with no issue, but after spending hours on the phone with Dells customer service being pinged to every Dell office around the world to handle my warranty claim, usually having my call dropped and having to start over, I chose to just go in to my local Best Buy in Portage to speak to an actual customer service employee at the retailer I purchased from.Upon arriving, I explained my situation to the employee, who was very understanding and told me this isnt an issue in the least bit, she just needed a manager to type in her code. When the manager arrived, the first thing she asked was did you purchase the extended warranty from us? to which I said no, and before I could say anything else she told me to reach out to Dell then, she wasnt going to help me. At this point I tried explaining that Dell had the worst customer service in the business, and I think she took that as a challenge. She told me she always buys the extended warranty on everything she purchases from best buy (gee thanks, thats super helpful to me right now with my broken monitor). At this point I asked for her manager since she was obviously done with this interaction, to which she replied I am the manager. I told her she has a boss, go get her, or call the CEO for all I care. At this point Ill admit, I began to speak rudely, but honestly that stems from a manager in a customer service department stone-walling me about a product I purchased from her store not 4 months earlier. She straight up told me she would do nothing to support me, or reach out to higher level management, even after I explained that I was willing to purchase the stand, I just would like best buys help tracking down the part since Dell doesnt list it. If you cant help me because you dont have the ability to, then explain that to me and Ill be more than understanding, but to flat out refuse to help a customer is unprofessional, and speaks volumes of the management at the Portage Best Buy.I guess its time to move my purchasing of electronics over to Amazon, Best Buy seems to no longer care about customer service, the primary reason I have spent nearly a decade shopping there.

Most of the employees are friendly and arent pushy. If you have a question there is always someone nearby, which is great, unlike other stores where its impossible to track a person down.Every now and then, youll get an overzealous employee that seems like theyre a little pushy and trying to either get you to buy something you dont want or they try to upsell, but thats not always the case..some genuinely help and offer what seems to be honest advice and knowledge.Clean environment.

Better show up half an hour before closing at this location if you dont want to be turned away. Open sign stats off no matter the time of day to discourage customers. Staff here is absent and unwilling to help. Watching videos and on their phones instead of helping customers.

Wandered around for 20 minutes looking for what I thought would be a simple Ethernet cable. At least 6 employees walked right by me. None offering assistance. Left empty handed. Ordered off Amazon.

I love their price match program I use it almost everytime I go just show the cashier the same item on Amazon with prime delivery. Yesterday I went to buy another evga 450w 80+ white power supply and the price had jumped from 29.99 to 49.99 I was then approached by a store associate and I explained to him the situation and he price matched it for me for 29.99Excellent customer service and friendliness!

Absolutely great customer service. Ordered online. Did the delivery to my car. Arrived picked a number spot, then notified best buy and within minutes my oder was delivered to me.

Super helpful over the phone, knowledgeable with product & helped me figure out what I needed.

Went in today to buy a scanner, and many of the multi function printers were not in stock. One of the helpful employees stopped and offered to ship my second pick to my home, for free. I was pleasantly surprised by my service today!

Clean store and theyre doing a good job keeping things clean and safe. Curbside click-and-collect worked as it should. Staff was friendly. Did purchase a phone accessory and had to return it because it had clearly been opened (even the packaging inside the packaging had been opened). Staff handled the exchange well enough, but item should not have been on the shelf.

We ordered a TV and went to pick it up. The employees were nice. For a pickup you stay outside and the employees bring it outside and into your car.

After having an unpleasant service experience with Geek Squad an employee by the name of Skylar (geek squad) was VERY helpful during my 4th visit and she ensured I left the store with a better experience. Thank you, this store needs more employees like her.

Friendly helpful staff. I have never had a negative experience at this location. Its one of the better stores around.

Cant contact individual store. Very confusing experience and No idea whether to pick up product or not.Long story i was lucky enough to get a ps5 from a store 1hr away from my location.Got random call from store left on my voicemail saying glitch in system was sending out notification to pick up product but it was not actually ready to pick up.Called back but got sent to national call center. Individual store not accepting calls. Explained situation and representative swore up and down product had to be there. No possible way it couldnt be there. Never actually reached out to store to confirm.Next day not believing representative completely and not wanting to make hour drive for no reason, I called back again. Explained situation and this representative swears up and down unit is not at the store. Never reaches out to individual store to confirm.Bottom line the individual store could answer this question in 1 min. A new notification will not be sent out. No idea whether to go or not.Was going to buy 4 games and extra controller with it but Ill pick that up at different store. Probably from Amazon.

Good place to get electronics. They often have deals going on just have to keep an eye on the website for them.

Service is ok, seem to be knowledgeable. We bought a tablet that was on sale and happy with it so far.

Clean store with friendly staff. I just went in to buy a a new phone. The specialist helped guide me to, not only a cheaper phone, but one WAY more suited to what I was looking for. Also, reminder, non commissions sales staff - which is the best thing about best buy.

Prices are decent. Product selection is okay. Frustrating there isnt much selection for Android in comparison to Apple.Staff is typically moderately helpful and knowledgeable.

Looking for a Transistor Radio AM/FM weather etc....NOTHING..wish they had more stock and choices on certain items...LOVE a mini-fridge theynhave and it was well priced...bought that

Very clean store. It was easy to find a staff member to ask them a question. Only giving it 4 stars because they didnt have what my son was looking for, a PS5. Was told that they are sold online before they even make it to the floor room shelves. Was suggested to check retailers who didnt post when they get their shipments, like Meijers.

The staff are always helpful and friendly and they have a good selection of merchandise.

Enjoy the ability to touch and see firsthand the toys. Nice selection of computer components now.

They helped me get my new computer and it works amazing

I was immediately assisted! Went in to buy a tv and a mounting bracket. I was in and out in 10 min!

Good price on a 40inch...

Employees are knowledgeable, helpful, and friendly when I need it. They show interest in helping me find the right product for my needs without being pushy. They usually have what i need in stock.

Good service and had all the products we came after.

Great customer service. Very frieln6

I love the electronics they always have great products. Wide range selection. But the prices are a little excessive. Overall I enjoy shopping there and would recommend it to friends and family.

Paid over 1,000 dollars for a pick up order,when we arrived to pick up the product they refused to give it to us(product was in stock in the store) and when we asked for a refund we were refused again,they took our money without giving said product this is theft by any definition.I will be filing a report with BBB,do not do any business here,this used to be my favorite store and I have spent thousands here building a home theater and gaming lounge,however due to this whole situation I will not be returning and hope you choose to take your business to another more deserving company.

I liked it. Good selection and prices

They have everything you could possibly need, from adapters to tablets, phones and microphones. Great selection of games as well.

I got exactly what I need, and the customer service was good.

Waited in drive thru a long time to finally get food. Upon up the dining room.

It is an okay best buy. I found what I was looking for. Its a little understaffed due to the pandemic, but those who are there were enthusiastic and helpful. The check out is poorly organized now and make you walk through the line to leave after your purchase.

Used to have employees who would ask someone wondering around if they needed helpOver an hour in the store only one guy did the whole time and I made my way through every department so see how the service would be. Not impressed.

Awful. If you are buying a laptop go anywhere but here. Nothing in stock and shipping was a nightmare. Service is terrible as you cannot even call the store! Really?? And then when it was shipped it was defective. Just awful.

Super sales man love the 2 tvs, the Bissell carpet cleaner is amazing, and the oven is truly the greatest thing since sliced bread!Great job, love Best Buy

There are times when this store isnt busy. And Ive been inside the store before, they appeared to have plenty of staff. But Ive experienced an indefinite hold while calling this store during non peak hours. Otherwise nice store. Should answer their phone..

Recently purchased a laptop from this location (Westnedge in Portage). It showed online that they had one in their store. Come to find out, probably the only one they had was the floor model. Rich originally helped us, and then we ended up with Miguel. Rich was extremely helpful when explaining what we needed in a new laptop. We wanted to think about our options and once we decided, Miguel helped us. Thats when we were ready to purchase the laptop. Miguel couldnt find it in the store. Told us he was going to check a few places. Disappeared for about 15 minutes and came back helping other customers. Rich ended up finding us and finishing our transaction and ordering the laptop for us to have it sent directly to our home since they did not actually have one in their store. Their inventory was off. Still waiting to receive it in the mail. Rich was very helpful, so if you can find him in the store, make sure you have him help you out.

Every serious quest for technology should start here. Sometimes it will not end here, but most of times they have a good inventory to satisfy my needs.

Great service. Love the curb side pick up. Friendly servers. Will shop again.

A very pleasant experience. Knowledgeable and helpful staff. Great selection and good pricing.

Employees are helpfull and nice but prices r outrageous.

Was in the appliance area looking at range hoods and nobody offered to help us even though there were plenty of workers that were not busy.

Got my laptop and it took forever because the staff is low but once I got my laptop, I have loved it since!!

Was looking for quality gaming headphones with a good mic. A gentleman in an Intel shirt not only helped but absolutely went above and beyond to make sure I left with a quality headset for a good price. There was no this is my favorite or this is what they want me to sell. It was genuine help. Thanks dude, the headset is phenomenal and works great with the new PC build!

Yes, that is a couple of I would call them gashes on my sound bar. This came right out of the package right through one of the buttons which still works.Do not ever take the Pick first box. That is code for we dont want to spoil it.

Great customer service both at check out and on the floor! Boyfriend was looking for a stylist for a friends phone, but they dont carry it anymore so the associate showed him what to look up on line to purchase. The cashier was nice and friendly during my purchases.

Took a product in to the Geek Squad for out of warranty repair. Was advised to contact the manufacturer for getting repair. Appreciated the advise and contacted the manufacturer and it is being repaired.

Clean cool store covid safety measures in place.

My friend went to Best Buy to get a TV in the store but they wont take a personal check. The website says they take checks for in-store purchases.

Bought a washer, delivery drivers were awesome and courteous!

Had what I was looking for in and out quickly

In and out....decent conversation about networks....didnt learn all I wanted to learn

Low supplies, but Tony was very helpful.

At check out the cashier said she couldnt check me out due to me not having a mask on. BLESS HER HEART she doesnt understand the difference in cant and wont. Respect goes both ways and we should be respected as well if we cant or dont want to wear them. Staff NEVER asked if we needed anything, I was NEVER asked to leave or put a mask on until I wanted to check out. There is nothing at Best buy that you cant get at Target or another store and I will not be shopping at a BEST BUY ever again. Horrible Horrible place, staff and management.

Customer service rep seed overwhelmed and it felt like he didnt really want to help us. Left feeling like rep didnt really know what he was talking about.

So nice to get something I needed the same day

Battle Creek much friendlier and helpful then Kalamazoo

Had ordered online. Pickup was quick. Item placed in my trunk by store staff.

Wasnt very thrilled with the service guy tried pressure tactics on up sale selection was good and well stocked

Great salesperson Rick was very knowledgeable and extremely helpful. It is reassuring to spend large amounts of money knowing I received such reliable assistance.

I took the last of everything I needed lol

Alex was friendly & helpful at the customer service desk. Picked up my TV with no problem.

Went to get hubby a new laptop for our Anniversary...thr guys were helpful and listened to what we wanted...when they didny know the answers they got them from a fellow worker....very impressed by the help and am going to get my puter updated from them ! Fair prices and nice guys!

Store is extremely clean!! Customer service person was friendly but not as enthusiastic as most in regards to helping me with my problem.

Had a car stereo installed. The staff took the time to tell me everything they were going to do. Really appreciated the time and effort they took.

Very courteous service. Miguel, in the computer section, was extremely knowledgeable and was able to help me get everything I needed. He did not try to upsell me on more expensive items that I did not need. I will definately shop there again.

Everyone who helped me was pretty nice and friendly

They keep the good stuff in the back. You just have to keep asking even after they act ignorant. Its there. I promise. The good stuff. Mick the manager can sit and spin though.

Very nice store kinda high priced , didnt have the car connector I needed even tho it it said they did on the website! Please update your website

I really need to give props to general manager Douglas and his crew. They dealt with my issue and made what could have been a difficult process, one of ease. They definitely went over and above and I appreciate them.

Was helped right away and my experience was friendly, professional and efficient....very happy customer..

Its best buy. I only go here when I need something today and am willing to pay more.

This store has a variety of electronics and appliance related goods. Good place to shop if you like a large selection to choose from.

Hard to get help but, once you do, they are always friendly and helpful.

They are better than they used to be. Directly pricing against Amazon and always down to price match.

The customer service staff was very helpful with getting my grandma’s headphones exchanged and replaced with the best fit for her.

Very nice service and attend to whatever youre interested in.

Weekend in December=crazy busy. They took good care of me and I got a new phone in about 30 minutes. Good social distancing measures and lots of hand sanitizer available. I just went straight in to get my phone, but the whole store was packed

They have a great selection on all products and sections.

Great experience staff was very knowledgeable

Girl with amazing curly hair and girl with purple braids both customer service and both AMAZING 👏 Im sorry I dont remember your names 🤦‍♀️

Branden went above and beyond to get me a router and modem that works best for me. He was very knowledgeable and helped me get the best product for my money. Overall it was a great experience!

Do not buy any large appliance from Best Buy. Especially do not pay for a 5 year replacement plan on top of it. Turns out ice makers that are built in to the door are “accessories” and don’t go under the lemon law. They have spent 1400 so far replacing an ice maker and will be doing it again for the 4th time next week. So far every 6 months of owning this Samsung fridge I have had the whole ice maker unit repaired. I am an elite member and buy everything through Best Buy but that changes now. By the time my 5 year warranty is up they will have 5k in repairs

Food was good and waitress was so friendly and helpful.

Did a pick up order. Worked perfect as intended!