Absolutely seamless car-purchasing experience. Jessie helped find a vehicle that met my needs within a price range that I could afford. Her customer service and people skills are way above and beyond expectations. Finance was a breeze and no pressure for up-selling. I was in and out within 2 hours with a beautiful new car. Thanks so much Hawk Subaru!

I wanted four new tires for my 2019 Forester. I made several calls (at least four) to parts and service over two days, plus an internet contact request. I was sent to voice mail on all the calls but one. I left detailed messages on what I wanted. The live person I was able to contact was in parts and transferred me to service, which was a voice message.I finally got a call back later the second day, after I had given up on Hawk caring about my business.I had already called Subaru Orland Park and got a live person first call who set up the purchase of the tires, then transferred me to service, a live person again. We set up the appointment. Everything was handled fast and smooth. Subaru Orland Park was slightly cheaper for the tires plus has free rotation of the tires for the life of the tires. Looks like I will be doing my Subaru service and new car purchasing in Orland Park from now on.

I brought my Outback in for its 30k mile service and the Starlink update. The car was taken care of well and I appreciated the loaner since it was to take most of the day to do all the work. The money saving coupons are great!

My wife and I both purchased 2021 CrossTreks from Hawk Subaru. I can say this was the smoothest and easiest car purchases I have ever made and I have been buying cars for 45 years. The experience was so good after purchasing my wifes car I went back and bought one from myself a few days later. Everyone at Hawk Subaru was warm, friendly and good at their jobs. There was no long wait for the car to be prepd and the financing and paperwork went quickly without issues or compilations. I really like the folks at Hawk and look forward to a continued great relationship going forward. I would highly recommend purchasing a car from Hawk Subaru.

Every step in the process of buying our new car was a great experience. Everyone there was very helpful.

Jim Muisenga the general manager refused to serve me because my zip code is too far away and this kind of request as Im asking for quotes from various dealers. Comparative shopping is quite common in the car market, Im sorry you decided to refuse my business and try to make a point of it in the process. I was honest and direct in my expectations, perhaps Jim doesnt feel that is a good way to operate?

This dealership truly cares about their customers. My last oil change turned into a whole bunch more, due to a leaky seal. They did everything they could to make sure I was taken care of, including a loaner vehicle, for the time my car needed to stay there. This is my first brand new car, and Im very glad I bought it at Hawk!!!

The service delivered by Jason is outstanding! His attention, respect, and care for the customers needs and desires is what customer services is all about. I appreciate his attention to detail and long term memory of what I had originally came in for months previously.I choose to go to Hawk as it was closer to my work and have not regretted doing so.

I had a wonderful experience with the purchase of my Subaru on Labor Day.I have always driven a Honda and had a great relationship with my car dealer and service department, but I was highly interested in the Subaru Forester.Mike Widuch was my salesman, and was very helpful and informative. The dealer gave me fair value for my trade in and provided me with several options for financing my purchase. Everything settled in an efficient manner and I cant think of anything significant that I would have changed about the process.I highly recommend this dealer, and especially my salesman, Mike Widuch.

Fast, friendly service. The dealer took care of all my vehicle concerns in a timely manner. Clean waiting area.

Purchase was smooth we were happy with our trade in value however customer service after purchase was not even close to on par. The sales agent didn’t know how to set up drivers in the outback system so we were told to call in and make an appointment.our calls were not returned. Then we called parts to check on oil etc call was dropped, then we called service due to the drive assist function not working properly and ever 3 minutes or so it would say keep your eyes on the road , then never returned our call, the service manager was to call us with a day n time we could get a loaner, We never got a call we will not be going back to Hawk of any brand

Wife & I had an exceptional experience purchasing our New 2021 Subaru Ascent. No rush & they explained all the features of our new car. Highly recommend Hawk Subaru.

I had the pleasure of working with Justin in the service department. They were quick, efficient and very communicative throughout the process. Very happy with my results.

Great dealership! Josh Lewis, Chris, Rocco and Eddie were all so knowledgeable and friendly. Very fair trade in value and very little to no haggling. Very refreshing dealership. This is how all should be!!

Justin in service is the man. He has gone above and beyond to help me address multiple TSBs with my car, all the while keeping great lines of communication open and honest.

I came in for my recall notification, I have a Subaru dealership in Naperville, but I drive to hawk because of Justin Kielma. Hes always pleasant and is always looking out for his customers.

Chris, Josh, and Justin have been amazing! Not only do I LOVE my Subaru, it feels great to actually enjoy the relationship I have with my dealership and the folks work there.

They were so very unprofessional and rude. They try to intimidate you and scam you. I recommend staying away from this location. The worst service Ive ever had at a dealership.

Excellent customer service . Very easy process from the time I pulled up to the time I left . Highly recommend Hawk Subaru in Joliet

Staff was very pleasant and attentive, and took care of my service promptly while I waited. I was very satisfied with the service I received.

Great customer service! These folks stayed open late to close a long deal. Happy to have done business here.

Nice guys in service depth. Clean waiting area. Very professional.

We bought our new Forester recently. Both Jessie and Rocco were very helpful throughout the process. Jessie was very knowledgeable and helpful during our test drive and Rocco gave us a very good deal. Very appreciative of the whole staff for the pleasant experience.

Our first Hawk Subaru experience was with Joshua Lewis, who took us on an educational drive to familiarize us with the Outback XT. We had referenced the cost of the car before we went in. When we arrived back at the dealership, we were handed a VERY FAVORABLE contract!It has been our experience that every Hawk Subaru employee is extremely capable and responsible in their jobs.All in all, Hawk Subaru was a refreshing new car experience and wereenjoying our Hawk Subaru!!!

Vince is absolutely incredible. I went to them with a super bare idea of what I was looking for and he found the exact car I had in mind. Just got it today, the process was SO easy and straightforward. If you’re looking at Subaru... Hawk is the place and Vince is your guy.

This is the 4th Subaru I have owned but the 1st one I have gotten from Hawk Subaru and I have to say it will not be the last. They just do not fit the mold for car dealers. In my 50+ years of buying new cars they are without a doubt the best new car dealer I have ever dealt with. The first time we walked through the door we felt no pressure at all from Vince who was the salesmen that helped us choose a car. In fact everyone who we came in contact with at the dealership was the same way and did more then was expected. I have high praise for Hawk Subaru and will recommend them to anyone looking for a new Subaru. Thanks for making our car purchase a pleasant one.

Bought a car from this place. My wife already brings her car for service here. Very nice and friendly. Easy to deal with and upfront. We drive out of our way to go to this Subaru as opposed to the International Subaru near us.

Justin in the Service Department provided excellent service! Didn’t try to up sell. Didn’t need to because he explained what service was needed, including factory recommended and recall work and answered all my questions fully. I am a Hawk Subaru customer for life!

Ive never enjoyed car buying. So much so, even when I was in the market, I put it off. I went to other dealerships with the typical experience. It was so negative and the negotiations so exhausting, I really gave up. Previously, I had reached out to Subaru Hawk and Lindsay had reached out. She pinged me every so often. Finally, I figured, might as well see how this goes.Fast forward....I will never, ever go to another dealership. I have had my car for maybe 3 weeks and I must have told 20 people they must go here.I walked in and everyone was so friendly, in a way that you felt like you werent at a dealership. Josh Lewis (sales) is so down to earth, so attentive, so patient (with taking the time to explain every aspect of the car) . Chris (sales manager) made the car buying experience so easy and comfortable. There was no back and forth, undervaluing my car, just to see if I would pay more for the car, no gimmicks. Immediately gave me a fair value on my trade in, helped me with the add-ons, no pressure. It felt so comfortable. Chatting during the process, laughing, it just felt like you were with friends.One of the coolest things they offer is a follow up appointment where Brittany will walk through the car. Theres so much interesting technology and so much to learn, it was great to have someone who knows the Forester inside and out. Again, the experience was fun, comfortable and so very helpful.

Hawk Subaru made my car look like new again after a ston e damaged my hood and windshield. Justin Kilelma was very helpful and easy to work with. When I returned my loaner vehicle I left some personal effects accidentally. They bagged it up and kept it safe u til I returned. Very trustworthy dealership and easy to work with. Would use them again.

Great service department that takes care of your issues quickly and efficiently.

I’d been thinking about buys another new car that would take me up to retirement and be paid off. I was watching the advertising for new SUV’s when my adult son mentioned that he had looked a the new Subaru’s and was impressed with their updated safety and technology features.So my son and I started looking around at new SUV’s and ended up at Hawk Subaru looking at the models in the new car lot. I spotted a Subaru Outback and ask Jessie, the sales advisor to take a look inside. After a careful review I asked if I could return the next day for a test drive. After the test drive I was convinced that this was the SUV for me.I purchased the Outback that same day!

My service team yesterday was AWESOME! Kept me informed along the way, performed the work that I needed. Also updated the systems. And after they were done they helped with a Bluetooth issue that I was having. Thanks to all!!!

They have a great service team. I went in not knowing what was wrong with my car and it was something simple and I was berating myself but the person helping me told me not because they have seen that with a lot of people. He made me feel a little better.

Making an appt. on line was easy. Frequent reminders helped make sure I didnt forget. When I got there I was taken care of immediately. The oil change was done and nothing else was pushed on me. It was a fairly new car with lower mileage so nothing else was needed. Car was delivered to me in a short time and was nice and clean. Every person I dealt with was friendly and courteous. I go out of my way to go to Hawk for purchase and service and they make it worth it.

First time here getting service. I bought my car elsewhere. They were very welcoming.

My car was fixed within the timeframe we agreed on, but a power outage did not allow me to take it from the dealer that night. As a result they gave me a loaner for two days because I’m not in town until Friday. Friendly, efficient and always informing me of what might need to be done in the future ahead of time. Thanks so much, John

Subaru team was top notch. Very upfront with Outback issues. Facility very nice with great waiting area. I liked the print out provided that showed all areas of my Outback with current maintenance status. Thank you Hawk Subaru team. Merry Christmas!!!

Ive been buying cars for 50 years. I was a dedicated Pontiac owner until GM stopped making them, and I switched loyalties to the imports. Since then Honda and Hyundai have always been my go to choice when it came to buying a new car, and they have never disappointed in terms of quality and reliability.This year I was looking at a FWD Hyundai Palisade SE, and was so disappointed with the features, and value for the dollar, that I elected to stay with Honda. After looking at the 2021 Honda Accords--which was the same model I eventually traded in--I was equally disappointed with the interior styling and dollar value.On my way home, I decided just to stop in and see the Subaru models at the new dealership nearby. Previously, I had never even looked at or seen the inside of any Subaru model, and had no intention of making a purchase that day, or even that month.They may have seen me coming, but the I wound up purchasing a Legacy that same day. The styling, color coordination, and the drive was exceptional, and Im still marveling at the technology of this machine.As for the dealership, I was in and out in just over an hour. In all my years of buying cars, thats a record. There was no pressure to buy, and they provided pricing that I thought was reasonable, although I think they could have/should have done me a little better on my trade-in. Above all, their sales person, Elizabeth, was the best of my experience. She took nothing for granted, and provided a complete review of the vehicles operation before I drove away. And, what very few dealers do, she called me within the week of purchase to ask if I was happy with the car, and told me to call her if I needed anything else.I think it fair to say that this was the best experience Ive had buying a car in a very long time, and I would definitely recommend this dealership (and Elizabeth) if you are interested in the Subaru product.8/12/21Today I took my Legacy in for an evaluation because the media center was acting strangely on a variety of levels. At just short of six (6) months since purchase, it was determined that this first generation system had some quirks in it, and the tech was not surprised at the issues I described. The dealer will order and have to install a new (and hopefully better and more perfected) module. I was told that replacement modules had no further issues. We shall see.

Love the communication before, during and after service is done! Happy with the work and initiative to fix a problem Id forgotten about it.Thanks to Hawk Subaru!

Everyone involved from Brittany who followed up on my inquiry and stayed involved to our closing with Shaun in finance this was one of the easiest car purchases I’ve ever had.

Last night my horseshoe/exclamation light came on while driving back from work. I took it in to your facility to have my tires checked. Yes, there was a nail in a tire. Frankly I was very disappointed with Subaru of America. I found out I didnt purchased warranty for my tires. Ok, thats my mistake.However, my Legacy its a 2020 with about 30 thousand miles. I purchased the car in a different dealer. I thought I would have some kind of warranty/pro-rated or something. According to the service rep. I was told that since I didnt purchase the car with you guys, I didnt have any coverage. It was pretty upsetting for me. Does that mean that if I was to move out of state, Ill screwed?Very unhappy customer here.

Best car buying experience I have had. I dealt with Jessie mainly and she was very helpful and assisted in my questions and requests with great professionalism and promptness. Everyone there was courtesy and helped me complete the process without any issues. I live in the city, but by luck this dealership in Joilet happened to have my car. I will be recommending this dealership to family and friends. This dealership should be the standard for all.

Service department was great. I checked in, explained the issues and was in a loaner all in about 10 minutes. They called back the same day to review the repairs, costs and time table and had it all done by the next morning. I usually am suspicious of dealership service departments, but they treated us right.

I took my Legacy here for my maintenance appointment and oil change. Everyone was very friendly and helpful and they even washed my car afterwards!

Tried to upsell me on a tire rotation I didnt need. Took 75 min to complete an oil change instead of the estimate of 40 minutes.

They always take care of your car like it is theirs. Service rep Justin listens to your questions & answers them. I just wish they hadn’t moved further from my house.

I bought my Subaru from Hawk Subaru, and Ive had it serviced through them, since. The work theyve performed for me has been totally satisfactory, and turned around quickly. The people are very friendly. I cant speak to how competitive their pricing is, because I havent shopped around, but I value the peace of mind I get taking my car here. I would recommend Hark Subaru to friends or family looking to buy a car, or looking to have a car serviced.

I recently had a windshield replacement and grill replacement performed by Hawk Subaru. The customer service and repair work was outstanding. I would highly recommend Hawk Subaru as the dealership to perform outstanding repair work.

Had a great experience with Michael. He was able to explain all the subtle differences between the different models and wasnt pushy at all.

Brittany was very patient and thorough explaining the features, settings, displays, etc.in my new car. Most of it was new to me and I feel much more confident now.

Super easy process staff there is absolutely amazing. Super nice as a Subaru place should be, bonded with the lady who sold me the car and talked to one of the workers for a good hour about vehicles, having a blast in my STI, Great people, LOW APR, good warranty, can’t beat it!

Joe in the parts department is top notch! Went out of his way to help order the correct part and install it! His type of superior service creates loyalty. Thank you.

First-class Automobile Organization, First-Class, Product Specialist, Kayla Miller, First Class Service All the way!! We were very delightfully treated with true professionalism and courtesy by a fellow Red Nose owner. Great atmosphere. Great positive energy throughout the showroom. I highly recommend Hawk Subaru in Plainfield. Unfortunately, I went to an independent dealership first and ended up paying the price for incompetence and indifference, however, the opposite is true of Hawk Subaru! A Big Thank you to Kayla for getting my wife and I the perfect vehicle for our family. We are Happy, Happy...

I had the best experience ever working with the entire team at Hawk Subaru! From my Salesman Mike, who was the nicest, most patient, and knowledgeable salesman I have ever worked with, to Rocco the manager who genuinely did his best to work with numbers to get me in the car I wanted, and finally Shaun who made the financial process as easy as could be, my expectations were exceeded by far!!Thank you all for providing exceptional customer service!! (It’s very rare to find that type of customer focused service now a days!!)

I wasn’t really thinking about buying a new car. Actually, I was having my car serviced and when I was told how much it would be to fix it, I considered purchasing a new car. Chad made the transaction swift, easy and without pressure. The sales manager finalized the purchase and I was excited about my new Legacy! This is my 7th Subbie and have always gotten Legacies. Just love the car! (Maybe my next one will be a Forest Sport!)Also, Britney was very helpful explaining the ins and outs of the electronic control panel. If you use a tablet, that’s what the display looks like (11.3” display). Very helpful when making the transition from knobs and dials to a touch screen display!I would definitely recommend this dealership to whoever is in the market for a new ride!

I’ve been going to Hawk for several years. They are kind, professional, and easy to talk to. They take such good care of me and my Subaru. Easy to schedule with service and offer courtesy cars when needed and available. I live about an hr away so it is much appreciated! Any problem I’ve ever had they have taken care of for me. I recently purchased a new Ascent and the follow up service is outstanding. They go above and beyond to make sure you are comfortable and happy with your new purchase. Highly recommend Hawk!

Sales person, Sales Manager and Finance Department - Great Job!Service Department writer Justin not so good.I had my first bad experience there last week.I think he just tells people things so you would go awayThis is not a good thing.I wont go back Very Disappointed

Gimme a break! I got an oil and filter change. The service was fine. However, they have asked for a review 5 times now. I ignored it the first 4 times because it seems pointless to review such a routine service unless it went badly. So, they get 5 stars for the oil change and 0 stars for aggravating me with review requests. Ask once and if I dont respond assume everything is ok and move on.

By far the best service center. First and foremost your service manager is awesome and very accommodating to all requests. Secondly, Justin is a great employee to have on your team super knowledgeable and friendly!! When I bring my car in I know I am not being fed what I want to hear. Keep up with having the best staff and service center!

Love it! While waiting for my vehicle the waiting area was welcoming with coffee, TV and charging station. Thats a plus!

Showed up a bit early and it was not a problem. I was in and out with my oil change & car washed within 40 minutes. Great service team!

As always there service center was great explained everything about what was done and had me in and out in no time at all I would strongly recommend getting your vehicle serviced at Hawk Subaru

Honestly the smoothest car buying experience Ive ever had! Every one was so helpful and accommodating. Not only are Subarus great cars, but the people at the dealership are so nice and helpful!!

Simple oil, filter, rotation. Tires not inflated properly and service minder not reset. And just like all places I have experienced, the automatic headlights were turned off.

Tom was very nice, not pushy at all, easy to talk to and very accommodating. Everyone at Hawk was nice and friendly. Their selection of vehicles was vast and the whole experience was pleasant. If I need a new vehicle, I’d absolutely go back to Hawk Subaru in Joliet.

Excellent service and positive buying experience. After sale support was prompt and thorough. Extremely customer focused business.

So happy to lease from Hawk Subaru! We were thoroughly impressed with the rate Liz and Chris offered us on a Forester. Highly recommend this dealership!

Needed to get 4 new tires beacuse they wer worn and one had damage that was not repairable. Even though I did not have an appointment, they let me come in and got 4 new tires and an alignment in 2 1/2 hours.

Smooth transaction and friendly people

Very friendly and speedy service for my oil change today... James took great care in servicing my vehicle once again... Kudos to him!

Great service department and always a free loaner vehicle if needed.

Kayla Miller is very knowledgeable and friendly. And nice selection of cars. Had what we were looking for.

The service department at Hawk was great. I brought my Forester in much too soon, but I am old ☺️ and COVID-19 has messed with my head...the guys told me I didnt have to be there (yet) , but without rolling their eyes or laughing in my face, they serviced my car and were very kind and professional. I truly appreciate it.

Friendly service, extremely helpful, and patient.

Very friendly and helpful. Chris and Kayla were the best and helped me find exactly what I wanted.

Excellent service!Sales person ( Tom) gave complete instruction on all features of vechile.Allowed me to examine vechile to determine which car I wanted including the test drive & answered all questions I had at time of sale & then called me several times to make sure everything good; as I was a out of area buyer.

We were visiting family from out of state when our a/c condenser went out. The Service Team was very understanding of our situation and was able to fit us in on Friday (July 3rd). They fixed it that same day within a couple of hours (as well as taking care of a recall issue).The Team at Hawk Subaru was great and we are grateful for them.

I was really fortunate to have had Dave Olsen as my product specialist. I felt comfortable and no pressure. I’m happy with the extremely fair deal on my new Subaru Outback. Chris Tsaliangos was great! I’ll return again.

This dealership service department is by far the best Ive experienced. I typically avoid dealership service because most are overpriced and have poor customer service. This is not the case with this place. Very friendly, knowledgeable, and professional. They are quick in getting the job done and explain in detail what the car needs and when to do it to save money. One example of above and beyond customer service happened today when I forgot my credit card at the dealership. They called me right away and actually delivered it to my home! Unbelievable. I will be taking in my Subaru to them exclusively.

Went in to get some service done on my Outback, ended up leaving in a brand new Ascent - thats how good these guys are. My experience with Chris, Michael, and Shaun could not have been any better. I was in and out in two hours and Im extremely happy with my purchase. FYI, I highly recommend the tire and wheel protection package. A few weeks ago I hit a road hazard and, as a result incurred some curb rash on the rear left wheel and some damage to the sidewall of the front drivers side tire. Naturally, since Ive the had the car for only two months, I was a bit bummed, and assumed that Id be paying around $500 out of pocket for a new tire and refinished wheel. I took it in to the service department at Hawk the next day. Two days later I got a new tire and refinished wheel for $0 thanks to the protection package. A big thank you to Justin and Jeff for hooking that up. For a great buying experience and top-notch service, I highly recommend Hawk Subaru.

Jeff the service advisor took care of me and answered all my questions got me all taken care of. I’ll be taking my car to this dealership for sure.

Great service.

Friendly and courteous staff. They went above and beyond to repair my vehicle. This was my first service experience at Hawk Subaru, and based on how well it went, I will be going back. Other Subaru dealers in the western suburbs are not as helpful as Hawk.

The staff at this dealer are always friendly. They do all they can to explain and help you out and service is always quick.

Oil change was free. Talked to the sales person about the car. Despite having only 3000 miles on it, I love the car. It is the first vehicle discussed in an article about which cars could serve for 250,000 miles. Jim Hopkins

Kayla and Chris were great. Love the outback thanks. Now we have 3 Subaru, love them all

Great personnel, clean waiting room, comfortable seating, and service done in timely manner.Would definitely recommend!

Hawk Subaru is by far, the best place I have been to service my car! Trust me... we bought the car while stationed in Hawaii, shipped it to Illinois, and have moved around a bit before settling down. Hawk Subaru is always courteous and accommodating, and they dont take advantage of their customers. This is my go-to place when I need work done on my car!

I was very happy with Hawk Subaru and the service my vehicle received. The problem I was having with my vehicle was addressed in a quick and professional manner. Everyone in the service department was professional and very pleasant to deal with. I will be bringing my car back to Hawk Subaru and will recommend them to my family and friends.

While I did not purchase a new vehicle from Hawk Subaru they helped me with an oil consumption issue on my 2013 Impreza. They did a great job in helping me navigate the process outlined by a settlement reached 6 years ago for my specific car. The process had the whole short block of the engine replaced which only took them a week to complete. Overall, very friendly and helpful, I would recommend them to anyone buying a new Subaru or servicing an old. I will be going back if any other problems come up with the vehicle.

I was completely satisfied with the service. I had a recall that needed a dealers attention. I have only been in the area a short while and was referred to Hawk Subaru. When I called I was very pleased with the courteous and careful attention I was given. The work was done in a timely way and I appreciated the service. tThank you

Great place to buy a car. They help you through the whole process and make you feel comfortable while doing it! From the sales person all the way to the finance department everyone was amazing. I didnt feel rushed or pushed at anytime. This place is an awesome place to purchase a car and I would definitely go back in the future.

Great dealership. This has been the best experience buying a car by far. They were so honest and helped us get the best deal for us. Ryan was great too!!

Outback premium is a nice car.Sales manager was a little rough not very friendly wasnt willing to negotiate at all.Salesperson was good.

Customer service was excellent. Shout out to Justin. Very professional, personal, and informative. Will be utilizing this dealership if ever needed again. They fixed our issue and could not be more satisfied.

Took my car in to be serviced. Got there early and was pleased that they could take it ahead of schedule. Not having much else to do for the morning I opted to stick around while they did their thing. A wonderful array of donuts quickly showed up, and the coffee was nice. Will certainly continue to have them take care of my car.

Never received a call when car was ready to be picked up from service. Wasn’t the first time. Just wish they respected my time a bit more!!

This dealership is obnoxious, unnecessary, and a gigantic eyesore in what used to be a beautiful area. Their commercials are annoying and only remind me of the beautiful landscape that used to exist before this unwanted business ruined it.

Service was expensive but fine. Only upset that I had to come back in another day because they did not reset my warning light. Had to wait about an hour just for them to reset it.