user
The Wheel Shop
1621 E McDowell Rd, Phoenix, AZ 85006, United States
Appearance
The Wheel Shop
Comments
Er
Review №1

Very poor craftmanship...These are brand new lights that was out of the box and this is the install of those lights that was broken and given back to me with parts missing upon picking the bike up, the light fell out of the bike because the bracket that hold the light in was not install which came in the box brand new but no where to be found...POOR CRAFTMANSHIP....wires wasnt hidden are ran throughout but on the out of the forks....this is what 4500.00 dollars of work and 7 to 8 months later gets you at this place,so be aware if your bike requires detail and attention going to this place...Dont expect what you pay for if its not a oil change are tires....Very disappointed and half these people given great reviews either didnt get alot work done here are they are friends and family of this guy...Be aware of ratings only look good ONLINE...And some how you calling to check on your bike are converse about what you want done are options is not needed even though its your bike and your money paying for it....They take on more work then they can actually get done and if your bike requires more then a oil change are a tire you will get what they feel like given you after your money has been spent....Lost a good customer to do volume that he actually cant handle ...Im honest always as a man should be and I dont expect nothing for free and I expect everything that Ive paid for....PERIOD!!!

Va
Review №2

I took my motorcycle to another shop and they said it needed two new tires even though my tires were fine, and said it would be $550. I took my bike to The Wheel Shop and they replaced just one inner tube and said it was good to go. Just saved me $450. Quick repair, great service. Ill definitely be taking my bike back here again.

Ca
Review №3

Thank you guys for taking pride in your work. I greatly appreciate the team at The Wheel Shop. I will be a customer for life.

Er
Review №4

Great place. Neat ship and they appear as though they can do it all. Cool local shops like this need to be around.

Th
Review №5

Great place. They were fast and friendly. I will definitely 👍 tell my friends

Bl
Review №6

Excellent shop. Knowledgeable & honest, gave me multiple options and didn’t price gouge. Accurate estimate & very reasonably priced. Had my bike in & out in a matter of hours. *Hopefully* I don’t get another flat anytime soon, but I will definitely return for my next set of tires.

Ki
Review №7

Nice guy Shun

Ro
Review №8

I was a little spooked after getting frustrated as 6weeks turned into 2mo. at Arrowhead Harley Davidson. Came to the Wheel Shop and got my part within a week! Gonna get new tires next week in a day and I believe her, Her being the well read parts and service person behind the counter. Im a happy customer.

Br
Review №9

Shaun, and the rest of the staff were extremely friendly, knowledgeable, and helpful. Shop also has a great feel, and aesthetic. I would gladly recommend the wheel shop to any rider!

Te
Review №10

Very cool old school motorcycle shop. Interesting decor, friendly service, and a relaxed atmosphere. I like this place.

BR
Review №11

Chad is a real stand up guy stands behind his work

Pa
Review №12

Central location, decent prices, knowledgeable staff, and good for more than a pair of shoes

St
Review №13

Friendly. Reasonable price. In at appointment time, out quicker than they estimated. Definitely worth a look if you need work.

Ma
Review №14

These guys are awesome, very helpful, and they get on the road asap. I would always recommend them especially if you like getting your bike back on the road within hours and days instead of weeks.

Br
Review №15

Been going to the wheel shop for years. My last experience was excellent. My bike stalled had it towed to the wheel shop they came right out and figured it out. Not sure if the guys name who worked on my bike but I cant thank him enough got me back on the road.

Je
Review №16

Knowledgeable staff, quick turn around, overall great experience, plus the show room was almost the way I remember it the last time I was there... Back in 1978...

Na
Review №17

Ive now had multiple bikes serviced at The Tire Shop. They always do great work at reasonable prices.

Tr
Review №18

Prices are way too highCharge me $75 for 5 bolts to take outOf a back rimI That was Off the bike that I brought the rim in myself do they even own an air compressorYou would think they would have! You would think they would have an impact wrenchWith the air compressor with the pressure to pull off boltsThe motorcycle tech there strip the bolts out with a smallBreaker barAnd then told me that I strip them all out Definitely not a place I would recommendTo anybody

Ju
Review №19

Awesome service. Great group of people. Thank you.

AZ
Review №20

Clean professional and reasonable

Lu
Review №21

The wheel shop is the best of the best in AZ great prices & very great staff the young lady @ the front desk is very smart great place to shop for m.c.tires/ parts love this place

Ji
Review №22

The mechanics are men of honor of whom I bestow my sacred trust with my Harley.

da
Review №23

I had a very good experience at the wheel shop everyone was very professional and they do excellent work.

Ja
Review №24

Great shop use them all the time for tires on all of my bikes cant complain about their quick service turnaround time

Ca
Review №25

It is my third visit to this shop on as many years and they are very knowledgeable great prices very easy to talk todiagnosed my problem right away and fixed it will continue coming to this shop

Li
Review №26

The great service from an honest, knowledgeable staff is noticed and very much appreciatedThanks!

Jo
Review №27

Set me up Nice!

Is
Review №28

Awesome staff that are knowledgeable and cool. They do great work at reasonable prices!

Jo
Review №29

Only place I get shoes for my bike now.

Ch
Review №30

Great location, great staff

Ad
Review №31

Because i didnt buy my tires from them it cost me an arm and a leg to have a front and rear tire mounted and balanced. Almost $80 i think is what it came out to

St
Review №32

Got a flat tire on my first ride in Phoenix. Pulled into the wheel shop and he had a new tire on my bike by the end of the day. Super cool dude. No bs. They have a good selection of parts on display and custom pieces available for upgrades.

Va
Review №33

Five stars for Alex , she goes avove and beyond.

Ti
Review №34

I have been going to this place for years.Wheels need to be balanced as well after being installed.

Ma
Review №35

Been to The Wheel for 2 years now, and I wouldnt go any other place. The whole crew is so knowledgeable and awesome! 10/10 would recommend!

To
Review №36

Great job replacing my rear tire on my softail.

He
Review №37

They were very good, expensive for two new tires. Im afraid to see what fluid and filter changes will cost.

Jo
Review №38

I have been going to the Wheel Shop since 1974. The have done all my wheel and tire work on every Harley I have owned. I done go anywhere else. I trust them and they always do a great job.

Ba
Review №39

Be careful before agreeing for addon repairs. Cost me over $50 for a simple break bleed.

Fr
Review №40

Great customer service and did take more then 20min to fix my tire..

dr
Review №41

Nice staff, knowledgeable.

Ve
Review №42

They put new tires on my bike , I have 0 issues . Thanks

Ch
Review №43

Very knowledgeable and very professional great people to work with

St
Review №44

This is one of the best motorcycle shop s in Az. Theyve been. In the same spot seance 1972 so that should say something. I dont let many people work on my bike but this place I trust and they earned it. Its good to know a motorcycle shop thats ran by motorcycle people. Ive been going there for years and will continue too.

J
Review №45

Getting my wheels modified at the whweel shop right now and could not be more pleased with the service Im receiving. Alex has been super on top of keeping me notified about my parts coming in, so hyped to see how my bikes gonna look when their done with it I’m sure it will be awesome! Thanks again guys

La
Review №46

They were polite, prompt, professional and had fair labor prices! I definitely recommend them for your motorcycle needs!

Ka
Review №47

This shop has the most knowledgeable employees. The front desk lady knows her stuff. They stock many tires and can get you back on the road same day. Highly recommend

Jo
Review №48

Hello! I’m new to the area and stopped in on my way home from work to get a price on some tires and Im glad I did! The staff was awesome. Parts girl was super welcoming and knew her stuff we compared tires and prices and she got me an out the door quote no problem. The mechanic seems top notch also. Glad I found my new shop.

Je
Review №49

This is a great shop and the people working there are too. Been going here for a couple years with my pops. I recommend The Wheel Shop! Thanks to Alex and the crew. See you guys next time!

To
Review №50

Nice place, staff is knowledgeable, pleasant, good job on my front tire😎

Pa
Review №51

Great service very helpful

Ma
Review №52

Always a pleasant experience. Anything you need motorcycle they can get or direct you to where you need to go. Expect to be well taken care of at this place! Thank you Alex, Shaun, and Nick.

JD
Review №53

Great shop! The place is so much different than it used to be. If you had a bad experience here before like I had, I seriously recommend trying it again.

Je
Review №54

Ive been going to this shop for years. They have always done my tires on my bikes. Even had a front tire done under the new owners. Ive always have had great and quality service. Since I always get there early Saturday morning Im in and out. Keep up the good work guys..

Br
Review №55

Came in when Gabe was running the place alone and thought he was doing a great job. Every other time I’ve been in Alex has been very friendly and helpful. Seem like they know what they’re doing. Will definitely be coming back.

Sp
Review №56

Best independent shop in the valley. Customer service is on point. Recommended to everyone looking for honest quality work and products.

TO
Review №57

Have been coming here for 20 years, I know they were bought out but new people are bikers they ride and know what we need. Fair prices and exceptional service.

Do
Review №58

Been around since I been in Phoenix...

mu
Review №59

This younger girl help me out she was super friendly and answered all my questions, highly recommend this place

Ad
Review №60

AWESOME SHOP! Alex took care of me, great experience, rad people. Ordered some tires, came in super fast, and the price was right at what I would have paid on revzilla. Cant beat that! I popped in with the wheels in hand and they knocked em out for me quick. Will def be comin back

Fr
Review №61

First time Ive been there, felt comfortable, Im going to return.Very nice employees. Expessed what I was needing and how much I had to spend. Thanks

Ni
Review №62

In the past I’ve had excellent customer service from the Wheel Shop. Unfortunately my last experience was very disappointing. I had a wheel in my possession that I already owned and wanted to put it on my 2011. The Wheel Shop told me they could not install it as it was for a pre-2008 bike, and would not fit on my bike. They then offered to sell me another wheel, and since I purchased my first one from The Wheel Shop, I proceeded to order the wheel they recommended. Upon receiving the new wheel, I took it to the dealership who said they could not install it either as it was the same exact make and model of the wheel I originally had that I was told would not work. The Wheel Shop sold and recommended to me the exact product I already owned which they stated would not work. The Wheel Shop would not take it back because of the policy that the wheel was altered due to the bearing being removed. I understand the policy, however the wheel would not have been altered by the dealership in the attempt to install, if the correct one was sold to me for my 2011 in the first place. I felt that was a deceitful act to sell me the exact wheel they were aware that I had, and I hope this does not happen to anyone else.

Ro
Review №63

Alex and Sean, I cant speak highly enough of them. Very helpful, did anything to help me reach the goal I set on myself on my bike.

Ja
Review №64

This place has made a complete 360. Tried coming here before and left with a bad taste in my mouth found out my favorite mechanics are working here now and they’ve really gotten the shop together. Good job guys

Ni
Review №65

Great guys, Ive taken multiple bikes here for tires. I always learn something new every time Im there. I recommended my friend to try them out and they went above and beyond for him, even after he paid.

Ra
Review №66

Good folks and a fair price for their labor. Theyve done good by me!

Sc
Review №67

All the parts I needed. Thanks

Sh
Review №68

Love the wheel shop. Wont take my bike anywhere else.

Wi
Review №69

First place ive been too here in AZ. They let me know aboyt a few things as im still learning the ins and outs so they have my business from here on. See yall in a few weeks! Highly recommend this place!!!

Lu
Review №70

I LIKE GOING TO THE WHEEL SHOP THE EMPLOYEES THERE ARE AMAZING & VERY SMART

Er
Review №71

These guys are fantastic! Everyone in the shop is extremely knowledgable, prices are great, and the service is top notch. I am a customer for life at The Wheel Shop.

Pa
Review №72

Called about getting some new tires for my sons motorcycle and Alice was very helpful. She gave me multiple options and was very friendly. Will be purchasing tires here

Da
Review №73

I thought was a good tire store, I ordered 2 Comander 2 tires paid cash I called two weeks later and they didnt know who I was let alone receipt for tires took 2 more weeks finally got tire in after I got flat tire.Never going again didnt save any money driving my truck to work next time Harley dealer.

Em
Review №74

A+ Great Shop 10/10. Right off the bat I would highly recommend The Wheel Shop from Phoenix, AZ to have any service done to your motorcycle. whether an oil change or changing a tire. The techs are very knowledgeable and friendly and prices are competitive. Shout out to a man that goes by the name of Sleeves, even though he was a very busy man, he answered all of my questions with out hesitation, and I had aLOT of questions lol. Sleeve is very knowledgeable in TIRE SCIENCE he would make a great go to person for any questions about motorcycles. Remember folks Always check your tire pressure for long lasting tires and Safe Trips.

sk
Review №75

I will always buy tires for my Harley here at the Wheel Shop. Great people, great service, great prices.

Ch
Review №76

Was able to walk in and get a new tube installed and wheel balanced right away nice people to deal with and prices are reasonable, had a chance to chit chat with the man who does wheel truing, not many of those that can do that, but i would recommend this shop with any of your wheel needs or tire needs they have a good selection in stock.

Jo
Review №77

Very helpful and friendly people. They just earned all my business from now on

bo
Review №78

Very helpful. Manager and employees were very good. Will go back to them

pa
Review №79

Very friendly, knowledgeable staff. Will definitely come again.

za
Review №80

Had a tire stem go bad. They also cleaned my chain an put on a matching blue cap since I lost one, with out ever being asked. The small things make a big difference

Tr
Review №81

Walk in on a Saturday and I was treated great from the moment I walked in the door. I had work on my rear tire after getting a piece of a razor blade; and purchased a new front tire. Both Frank and JR; from my first telephone call earlier that morning to having both of them bang out the tires quickly and efficiently. JR also gave me an idea as to when my brakes and other service items should be finished.Ive been riding and commuting for about four years; two of those in Arizona. The only unfortunate point is that Ive just learned that The Wheel Shop exists. Ill say that theyve earned my business for years to come. A hearty hand shake and a smile in todays world goes along way.

De
Review №82

Great old school shop, excellent service and fair prices. More than just a tire shop.

Du
Review №83

Dr Wong provides an excellent professional service.Definitely recommend him.

dr
Review №84

Awesome crew of mechanics here. Helped out allot with my bike and had the tire i needed when I needed it!

Ro
Review №85

Great price great service and the work was great. And they take pride in their work.

Ro
Review №86

Excellent customers service, they changed and balanced my tires. and even informed me i will need new wheel bears by my next tire change.

Ro
Review №87

Real friendly an good labor costs

Ry
Review №88

Fire Alex and you got yourself the best shop in all phx.

Ja
Review №89

Great experience knowledgeable staff they were able help get what I needed. They will be rebuilding a rim for my 2007 Roadking.

Jo
Review №90

Fast easy to find and always courteous.

Ja
Review №91

Had a new set of tires installed - Alice was very helpful and communicative, mechanics were fast. Will definetly be coming back for my next set.

Da
Review №92

People here are honest, friendly, and fun to talk to. Ill be returning in the future.

Pa
Review №93

Never returning to this place again the texh in the back cant even explain a service. The parts lady has a attitude. Wont ever return or recomend this place to anyone.

Ky
Review №94

Great place. Friendly people. Love my new tires

We
Review №95

Staff is extremely knowledgeable and friendly

Jo
Review №96

Great service and look knowledgeable staff.

St
Review №97

Better service and pricing than the dealers! No appointments. In and out in 2 hours!

Da
Review №98

The wheel shop has a new owner and a new manager (Sleeves from Ramjets). If you want it done right the first time than this is the place and Sleeves is a walking encyclopedia for Harley Davidson so you know you wont have to worried about getting the wrong part, unlike the new young guys at Ramjets that dont know anything!

Mi
Review №99

Good for anyone who rides motorcycles. They do it all.

St
Review №100

My boyfriend usually gets great service, this recent experience has really made me mad..... After having the bike a week not to mention we furnished the tires and rims, the wheels were put on crooked, the oil was not changed, the other things we needed were not done ....we are going to Sturgis for the first time and needed the bike seviced...we paid the bill of course but coming home and having to redo the tires and servicing the bike , i believe we should get some kind of store credit and an apology.....we will continue to go to this shop, but this visit i couldve done without....anybody going to Sturgis be safe and see you then.

Information
100 Photos
100 Comments
4.7 Rating
  • Address:1621 E McDowell Rd, Phoenix, AZ 85006, United States
  • Site:http://www.thewheelshop.com/
  • Phone:+1 602-253-1344
Categories
  • Motorcycle repair shop
  • Clothing store
  • Motorcycle parts store
  • Tire shop
  • Used motorcycle dealer
  • Wheel store
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:9AM–5PM
  • Thursday:9AM–6PM
  • Friday:9AM–6PM
  • Saturday:9AM–6PM
  • Sunday:9AM–2PM
Accessibility
  • Wheelchair accessible entrance:Yes
Amenities
  • Mechanic:Yes
Similar organizations