user
True View Windows & Glass
2222 E Jones Ave, Phoenix, AZ 85040, United States
Appearance
True View Windows & Glass
Comments
Sa
Review №1

We ordered Milgard bronze aluminum double pane replacement windows from True View. We love the windows, especially the arched windows in the front of the house. They are all beautiful! So many neighbors have complimented us on them. Chad was our salesman and was extremely patient and responsive with providing timely answers to the numerous questions we had and in working out some unusual window issues. The workmen were very professional, concerned about quality to get the job done right the first time, and they cleaned up the area beautifully. We definitely recommend True View!

Ed
Review №2

I love this group. Like so many people, I thought I would need total window replacement in my 30 year old home. True View repaired the windows and replaced need double pane glass and repairedm our sliding door. I love the windows that were replaced. And it was a fraction of the cost of replacements.

Ka
Review №3

I’m so happy with True Views customer service and installation. They were very communicative and organized from the very beginning. The two installers went beyond expectations when putting in our windows. Very professional and really went the extra mile. It was a custom side window on a wrought iron door and it looks awesome! I highly recommend them and will use them again in the future!

Ch
Review №4

Very attentive and flexible. Went out of their way to get the custom replacement I was looking for. Helpful and knowledgeable staff. Would recommend.

Br
Review №5

We needed sunscreens installed on our windows and True View came to the rescue! They got us on their schedule quick and were quick with the final product. Thank you to great product!!

DO
Review №6

We had two minor glass projects completed by the company.Affordable pricing, well knowledgeable employees, courteous, clean,respectful and professional.I will be calling for glass installation in the near future for my upcoming projects

To
Review №7

Ordered in Dec. 2020. Job will hopefully be completed Nov 2021! Wrong window,Sliders ordered. Installation needed to be done in three parts. Not sure who is to blame. What a lot of dust to clean up in house. Company does not include complete window cleaning in bid. Love the Milguard windows. Look great.

Ri
Review №8

I would not hesitate to recommend True View Windows to anyone. The price was reasonable and the two windows were installed in just a few hours. They also diagnosed what was wrong with the old window (it leaked because the builder never put flashing around the window) and they really were professional. The next day they fixed the stucco around the window and it looks better than new. Very pleased!

Ch
Review №9

The only problem with this company is that their techs are not covid vaccinated. They think nothing of going into peoples home unvaccinated.

Va
Review №10

Someone broke our office window, they came out cut glass and fixed our window so it didnt have to be boarded up. Thank you. Lisa is who helped us out, very professional and understanding. The best customer service Ive received ever! Highly recommend them.

Pa
Review №11

We had originally called true view on June 21st to replace a door window. They came out for measurements which consisted of using a tape measure to get the height, length, and width of the missing window, which cost $69.95. We were told we would have an estimate in 24 hours (they came out on a Thursday). After not hearing from them all day Friday we called Saturday and were told they are closed unless it’s an emergency so they couldn’t help us. Finally on Monday we received the estimate. The estimate was fair so we decided to move forward, even though the fact that we were charged $70 for a simple measurement we could have easily done ourselves was concerning and the delayed estimate was a sign of things to come. They were booked out weeks so the earliest we could schedule the installation was July 30, more than a month after our original call. I took the day off work without pay to be home for the installation. When True View arrived we were informed that the window they had was 3/4 inch thick and we needed 1/2 thick. After the tech explained he can still put the 3/4 thick glass in, it will just ruin our wooden door, he recommended we wait for the 1/2 thick glass. Because the installation was on a Friday, the company will not receive the notes of the installation until Monday according to our customer service rep Lisa. Then they will have to reorder the glass and we will again have to wait weeks for an installation and again have to take a day off work. We would highly recommend using another company.

Ch
Review №12

Friendly staff. Great service. Highly recommend.

Ki
Review №13

Highly recommend this company and Wesley, the technician. We had a shower door that was installed incorrectly and Wesley came, figured it out and adjusted it properly. He was prompt and even called beforehand to tell me when he would be here. I also like that this company responds to text messages, which to me is very efficient.

Jo
Review №14

I have now had two incredibly positive experiences with True View. My window replacement project started right as covid was in full swing. I needed windows and glass doors replaced at my parents house but they were not comfortable with people and germs entering their house. I reached out to several window companies asking for basic ball park quotes without an on site visit and Chad Carlson with True View was the only salesman who understand and accommodated the request. Sold. The install was amazing and my parents couldn’t be happier.After that positive experience, I asked Chad to quote replacing my house. He did and even clocked hours on the weekend to get me the info which was much appreciated. I was ready to go but my husband wanted second opinions. So we called out two other local companies who insisted on an in home visit for the estimate, which turned out to be hours long sales pitches. Not only did Chad do everything I asked, but he was also the best price in town! Our windows were installed two weeks ago and they not only cut out all the street noise that kept me up all night, they also keep the upstairs cool during these 115+ days!I am so happy with the service Chad and his team at True View provided and I highly recommend using them!

Ma
Review №15

We had our patio glass replaced. They came out and gave us an estimate. They also told us upfront that it would take 3 weeks for the glass to come in. At 2 weeks, I called and we set up a delivery date and time. Derek and Dillion came out. They were fast, efficient, and very professional. We would definitely use them again.

Br
Review №16

I have been working with this company since April on a window & door project. I understand there was a glass delay due to covid, however we have had nothing but issues since the glass has been put in. Every time I speak to a representative I get a different answer. Now they want to charge me $200 to install a screen that was already included in my original quote! Will not call this company again.

An
Review №17

My HOA contacted this company to come out and assess my window issues. I scheduled a 1st morning appointment, arranged my work schedule (losing pay) and they were a no show. I called and someone in their company took it upon themselves to reschedule the appointment without notifying me. I rescheduled to another first morning appointment (lost pay), and again they were a no show. When the HOA insisted on a 3rd attempt, the company decided that they could not accommodate the home owner and declined the business. Save yourself the aggravation and use a company with integrity that wants the business.

Er
Review №18

Between Chad, Debbie and the install crew the service was excellent! There was a slight delay in the scheduling of the install but that was beyond their control and they communicated with us every step of the way. I would and will recommend True View for anyone looking for window replacements!

Ch
Review №19

Ive used True view in the past and was relatively happy until today. Had a rock thrown through a tenants window and my first call was to them. Their service call fee was $495. I confirmed that was just the service call fee and not the glass install fee. She confirmed that was correct and that the technician would confirm the glass fee while on site. Their fees have become outrageous and I will be using other glass companies from now on.

li
Review №20

From my first encounter with sales person Vincent tothe crew that was sent was a great experience. Able, Josh and Robert were the crew that came to install. I appreciated that they came in masks and on time each day. They new what they were doing. The windows look great. There was one window that gave them a hard time but they figured it out and Im extremely happy. Job well done!

Ev
Review №21

On March 31st I sent an inquiry through True Views website asking if they do diagnostic tests on glass windows. My sons second floor bedroom is hot even in Arizona winter months. They responded that they do for $59.95 and my appointment was scheduled for April 12th. The tech came and tested the windows, not providing any feedback on what he was doing or the results. Instead he said everything was fine and it would all be in his report. He left before the homeowner was even downstairs. The check for $59.95 sat on the kitchen counter and was later voided. No report from Bens visit was ever received. This is a very unethical corporation. I recommend using a professional and honest company where integrity m

Da
Review №22

Very happy with my two new shower doors! We had shower curtains in two bathrooms and decided to upgrade. True View was recommended to me by a friend who did a whole-house window replacement with them and was thrilled with the service. I stopped by the showroom and received excellent service from Kristin. She worked with me from start to finish. Wes came out to do the initial measurements and was very professional and friendly. Saul and Raul did the actual install and they were great too! Im very particular with work done on my house and they were very patient with all my questions and concerns. Id highly recommend True View.

Aa
Review №23

Im Aaron Fulbright owner of House Doctors /Handyman Service LLC . Great customer service , quality window, jus what I needed to complete the job thanks again True View 😀😀

Se
Review №24

True view was prompt, communicative, and on-time. Appreciate all their hard work.

ly
Review №25

True View Windows and Glass saved the day! Their experts discovered that an entryway surface where we wanted to install a glass top was completely uneven on all sides. [Instead of 2 by 6 on all sides, it was more like 2 3/4 feet, 2 1/8 feet, 5.5 feet and 5 3/4 feet] At that point, we thought with such a one-off wonky job, the project was not possible or realistic. Their sales representatives and technicians said it was possible, they took the time to help us select an appropriate finish and shade for the glass, their experts returned with the glass and installed it and created an amazing and finished upscale look that we were hoping for. During their estimate visit, the experts also saw that we had a makeshift covering on a west facing patio window and suggested various ways to help with the heat and the glare. It was not a one size fits all hard sell - it was an its possible and said we could do it this way or heres another way to help with the heat and the glare. We received bids, made our selection and then scheduled a single installation for both products. We are extremely impressed with the quality and level of service True View Windows and Glass provided our family.

Ha
Review №26

I found True View on Angies List. I spoke with a couple of contractors, but True View was much more reliable with communications. I needed service promptly, so I chose them. The cost was very reasonable to replace a broken window, and the timing was all as promised. I have no complaints.

Sa
Review №27

AMAZING!! Nothing less than AMAZING! I have a 130 year old home with original window frames and Lou was diligent in maintaining the integrity of the original window frame AND ... he took some time to teach me about the intricacies of my window frame. Equally important was the fact that he didnt flinch when my 180 lb. great dane barked and barked and barked at him. Lou took the time to let my big boy get to know him and by the second time Lou walked in my front door, my dog was done barking at him ... Ive dated dudes that have not been able to accomplish this with my boy in less than a year. LOU ROCKS THE PLANET and I am grateful for the remarkable service!

Je
Review №28

True View window replaced an oversized large dual pane storefront window for my business. Due to a scheduling issue on their part, my replacement window was delayed in being installed. After voicing my frustration with the delay, the team at True View worked with me to make acceptable accommodations to remedy the issue. My new window was replaced soon after and I am very happy with the results of both the window install and the management/team at True View.

Co
Review №29

We had rain glass installed in our master bathroom. The whole process was great with True View Windows & Glass. The installers were very prompt, pleasant to work with and went out of their way to make sure everything was done right and clean after they completed the install. Nice job True View Windows & Glass!

Tr
Review №30

They were awesome to work with. Ordered our parts for the windows. Installed them once they came in. Would use them again and again.

Ba
Review №31

Thanks Victor Ramirez for installing my replacement window. Professional and on time!

Vi
Review №32

We had emergency service when our patio window broke. They were out to board-up the same day, measured for a replacement window and exactly two weeks later replaced the board with a new pane of glass. We were referred to True View by another glass company which couldnt provide us with emergency service. We were very pleased with everything and are proud to recommend True View.

Je
Review №33

I called True View Windows & Glass to have someone come out and look at my stained glass to be repaired. Number one, they say on the site they do stained glass, well they dont anymore. So.... outdated information!!!! Second, I think she said her name was (Brittney) said they were the last in AZ that does stained glass!! LOL! Really? No they arent we just found a place several actually that still does. So she was rude called me by my wrong name. She was so unintelligent, what a statement to say! So unprofessional, they will continue to lose Business if they have rude CSR!!! I spoke to another glass company, they said most of them are rude in CS over there. I also never speak like I did, she really rubbed me the wrong way. Im always all business, and get along with everyone! She also sarcastically called me Gene, and talked over me as well! Im adding to the response below. Yes she was rude to me, if thats your best. Id consider retraining her! Dont lie, and say she was not rude! She was, or I wouldnt waste my time on this!

Ca
Review №34

Always quick to respond and always show up. Great service

sa
Review №35

Went there talked to corina who was vèry nice and on top of her game handled my problem took care of everything in a very professional way

Ia
Review №36

Great place to work. Awesome people, fun environment. 👍

Sh
Review №37

Very happy with my widows that were installed through my entire house. Keith and Corey did an amazing job. Rob and Vince were very helpful with quotes and scheduling.

Ja
Review №38

David is a wonderful glass repair guy and did everything he could to fix my window he is truly an artist. Sierra was also so much help making sure everything was good with the window and keeping company with conversation. Great customer service. My forever glass place.

CW
Review №39

Great crew, fair price, very professional installers.

Br
Review №40

The final result is good, but it took months of waiting, remeasuring, failed installation, etc.The main person of contact did not communicate well. Before paying, I asked several times for a rough drawing of their proposal, and they said that it would be provided. It was never provided. I asked for pictures of examples, and it was like pulling teeth to get them.The location was measured twice before installation. When they installed it, part of the job didnt fit (the door could only open about 2/3rds of the way before the inside of it ran into the wall). They had to come back and remeasure, which means another couple weeks on the schedule. On the day of the appointment they called to say that they were on their way, but much earlier than the appointment window. It was during a time where I had something else scheduled. I asked if they could wait for the appointment time, and they assured me that they would be done before the conflicted time. I later got a call from their office that said because I rushed them, they missed some measurements and needed to remeasure. Just too many of those unfortunate circumstances throughout this process.Each visit was separated by weeks of downtime because even when they made a mistake, they did not prioritize us on the schedule.So I am of two minds. On one hand, the job is done and looks good... on the other hand, it took forever, was a very painful process, and it wasnt cheap. I am however a big pushover, so I would imagine most other people becoming enraged before the end of this whole process.

Pa
Review №41

This company is very responsive, my problem is they replaced some broken windowsills and didnt replace the rubber weather stripping. The tech just left it hanging loose so that the window looked like it was falling apart. I called the company to complain and they said that they didnt have replacement weather stripping because the window was to old and usually they apply a silicone beading to the old weather strips but the tech didnt have any silicone so he just left it hanging very loose like that. My problem is that this tech obviously doesnt take pride in his work and now has to make a second trip out to my property to finish the job properly because leaving it the way he did was not proper. PLEASE SEE UPDATE BELOWUPDATE: The very day I posted my review I was contacted by True View Windows and they were concerned enough to fix the issue. I have now changed my review to 5 stars because being in the customer service industry myself I understand how important it is to correct my opinions especially when it involves companies that care. I am now a very satisfied customer. Is this not the kind of companies you want to do business with????

Ll
Review №42

These guys do awesome work I have used them for years.

Sa
Review №43

Somehow size of the two window changed from the quote to the order changed and do not longer fit. when I called to let them know they blamed me for not double checking.

sa
Review №44

First time dealing with True View and will do business with them in the future. The staff was helpful, professional. Pricing appears affordable, and the quality of work was on point. Will recommend to everyone.

Ma
Review №45

We were referred to True View (TV) by some friends and decided to use the company to replace 24 windows in our home. If you are considering TV for window replacements, I encourage you to read our experience below before making the investment of your time and money with this company.Up front we will say, we would not hire TV again or recommend them to anyone.Now that our window project is finally complete we can say that we are mostly happy with our finished product - there are some minor scratches and quirks that, quite honestly, we are too exhausted to work with TV to repair so we are looking past them. Ive outlined our experience at each step of the process below, the installation and timeline is really where our 2 star review is coming from.---SALESThe sales rep, Mike, came out to measure and discuss options with us. Overall, it was a great experience. They provided us with numerous pricing options, which we appreciated. We settled on middle-grade Aluminum Milgard Windows with a Low E coating.After we put down a 50% deposit, a second technician came for final measurements. This tech was SUPER helpful and even discussed some changes we might want to make to enhance the views and functionalities of our new windows. We were super grateful for his insight and made those changes - we are happy we did.---INSTALLATIONOur 3-day install ended up taking 6 months to complete and getting TV to finish the work was like pulling teeth. It became very apparent that they company over-schedules and is inadequately staffed to complete their jobs. Here are some of the biggest challenges we faced during installation:- Day 1 our property was littered with trash. They also used one of our planters as an ash tray which led to us discovering smoldering soil that evening.- At the end of the 3 days our installation was not complete. Until they could get us scheduled to complete the job, each window had a 0.5-1 inch gap to the outside (contrary to what we were told during the sales process) resulting in an ant infestation in our bedroom and a constant running AC in the AZ summer.- 6 of the window panes they installed had to be re-replaced due to shattered glass, chipped corners, and loss of seal. Additionally, at least 2 windows were installed with the Low-E coating on the wrong side and had to be flipped.- The glazing bead was bubbling or completely falling off on most windows. Fixing this took the most amount of time as they kept arriving without enough material even though it was mentioned multiple times and they measured many times for it.- We had 6-8 visits to our home by TV and 2 visits from Milgard for warranty issues. At least two times the TV crew arrived without the right materials or the manpower to move the large panes of glass. This was frustrating as we rescheduled several other workers in our home and made plans for our dogs to be out of the house.- The installation crew was different almost every time. This made context difficult as we had to re-educate each crew on the issues they had come to solve.--SUPERVISORS/MANAGEMENTThe customer care team heavily gate-keeps management.We initially worked with our project supervisor, Robert, to address some of the challenges. We were told many times that he couldnt be contacted because he was out on a big job making us feel undervalued. He was impossible to get ahold of.Towards the end of our project we worked with Rhika who ended up seeing our project through to the end but it took about 4 months to finally get someone who had that ability and even then we still had issues.--CUSTOMER SERVICEOverall, the customer service team was helpful. Im sure they deal with a lot of frustrated clients and have many challenges that are out of their control. Debbie and Kathy may be the only saving graces of this company. While they couldnt always solve our issues in a timely manner, they did listen and follow up with us which we appreciated.

Au
Review №46

They were able to cute a circular piece for my school project with no hassle! Its the perfect fit for my social issue clock!

Di
Review №47

Supper reliable and on time from a glass company is extremely rare from our experience. You guys keep up the good work and Thank you!

Sh
Review №48

True View installed shower glass on my custom shower they did a fantastic job, I love shower glass its beautiful. Customer service represenatives kept me informed and were very easy to work with.

Pa
Review №49

Dom Doug and Brett did an excellent job on our install. It looks great. Thank you.

Sh
Review №50

Just wanted to take a moment to share my excellent experience with True View’s installation of new windows at my home. From my initial contact to schedule the appointment to the final installation, I found the company and their representatives knowledgeable, courteous, timely and professional at all times. They provided clear and helpful information about the product, took detailed precise measurements along with appropriate notations about possible issues, arrived on time, worked diligently throughout the process and were thorough in cleaning up at the end of the project. I would like to specifically acknowledge Roy for his care and attention to all the little details that are so often overlooked; he and his helper, Christian, worked together hand-in-glove and provided a great example of teamwork! Ashley in Scheduling was super helpful and maintained such timely contact with me! I will definitely use True View when I’m ready for new patio doors in the near future. Great work all around!

Di
Review №51

This company sucks. they will tell you one thing and do another. do not take a chance with this company if your time and safety are important to you. They take forever and if there are any problems you will not be in good hands.I highly recommend using ANY OTHER company for your window and class services.

Ti
Review №52

Im very happy with True View Windows. They exceeded every expectation. I highly recommend them to anyone needing glass and window repair, plus they also installed a shower door that is top notch.

Ma
Review №53

I would Highly recommend. From the start with our salesman(Vincent) to the day it was installed. The installers were amazing. When they left, they cleaned everything up spotless and were very polite and professional!!

Al
Review №54

Had a phenomenal experience with these guys. Crew was extremely nice and professional. Windows are top notch and well made. Will definitely do business with them again in the future.

Co
Review №55

One of my windows got broken, so I called True View. I got someone on the phone right away and got a rough estimate for repair. They sent someone out the next day to measure and get the replacement window ordered. The installation went well and I was able to pay over the phone with credit card. This is my second time working with True View, and I have been happy both times with their service.

Ma
Review №56

Couldnt recommend these guys more highly! They gave me the lowest estimate for replacing glass in a porch window. I called on a Tuesday, and they were out on Wednesday. They were friendly, efficient, and prompt. All you can ask for!

To
Review №57

What a wonderful company!True Views windows are phenomenally built at great prices and installed by fantastic technicians. From getting our quote quickly and making the installation process painless, I would recommend anyone looking to replace their windows to this company. Our techs, Leo V and Jo S, were amazing. They got the job delivered exactly as promised with outstanding professionalism and kindness.Thank you for helping us make our house that much better!

Je
Review №58

We just experienced an installation of our windows by Corey, Jeremy and Nick. They were professional, courteous and friendly. They did a fantastic job all around. They were on time, worked until it was perfect, and cleaned up after themselves. They all gave us tips and suggestions on how to care for our windows. We feel more comfortable now, house is so much cooler with these new energy efficient windows. Happy with our decision. Would recommend True View to all our friends and family and co workers. Thanks again, Jeff and Tina

An
Review №59

I was having difficulty find a company or contractor to install glass block windows in two bathrooms at my home when I came across True View. My sales person immediately said they could help and within a few days an estimator was at the house. They were almost $900 less expensive than other quotes and much quicker to schedule the work than the other companies suggested they were able to do. The installers were friendly, cleaned everything up and that was followed by the Stucco guy who was their later that afternoon and it was all done in one day and under my budget. I highly recommend True View!

Da
Review №60

Great job. Outstanding workmanship. Greg Lautzenheiser did really excellent work and I would recommend him to anyone. The staff at True View was very helpful too. Thanks to all.

Ra
Review №61

Az emergency glass specialists did a better job.

Sa
Review №62

True View is HIGHLY recommend. Analys was exceptional and provided high quality customer service. Two technicians (Bob & Brodie) came out the same day to provide a quote and repair our window. Very prompt and efficient. Excellent service!! Thanks True View for the wonderful experience.

Ky
Review №63

Had a broken kitchen window and needed it fixed quickly as my condo was exposed. Ashley was professional and responsive in scheduling and providing an accurate quote. Greg L came out and did a great job. He was friendly, quick, and did quality work. I shopped about 7 glass companies and am really glad I went with True View.

St
Review №64

I called True View after my storm door glass shattered into a rain of shards due to a rock that got kicked up during mowing. I called and scheduled an appointment. The installer showed up on time, took the measurements, cleaned up some of the excess glass that I had missed. The office took 50% down payment over the phone to order the glass, it was in their office 10 business days later, they showed up, installed and life is good again. Simple, fast, responsive, on time, and services as promised. It doesnt get easier than this! Cross posted to Yelp.

Al
Review №65

They did awesome work and replaced a bunch of windows and sliding patio door very quickly. The crew that was at our house did an great job, were friendly and courteous the whole time the were there, and cleaned up after their work was done. Definitely would recommend.

Cr
Review №66

We called this company because of the great reviews! They did not disappoint.Our sliding glass door had gotten so hard to open that we were told by another company that it was because our house had settled and we needed to purchase a new door.We called True View and they sent David and Saul out to check out the problem. They got right to work, got the door and window off, replaced the tracks and then put it all back together. It is a very heavy door but it slides like a dream now! Good job David and Saul!

Es
Review №67

I give this company 5 stars. The replaced our front entry door. They were very informative of my options for glass. Completed the project in a timely manner. All staff was very friendly and accommodating :)Keep up the good work True View!

Ca
Review №68

Waited 2 weeks to get person on site to measure shower enclosure.I was told 10 days to fabricate. no one called with install date.now its been 30 days since measured. I am told glass still not available from who True View buys it from. latest date to install was set for May 1st. I called dispatch at to confirm installers arrival. I was told that date was only set just in case the glass does come in. Dispatch scheduler wanted to know if i wanted to cancel the May 1st date not knowing if the glass would arrive to them or not? way weird. All I know is every time I cancel there suggested install date and there is no show it takes me 10 additional days to get my demo crew back to complete the rest of the bathroom demolition.The shower has to be finished completed for me to proceed with other work. If there is any one listening at True View that cares that would be a blessing. Carl White

Us
Review №69

True View did an amazing job replacing a broken window in our house. They were quite affordable and very quick to come out and measure. Even though the glass was custom made, the repair was still completed in a little over a week.

La
Review №70

What a great experience. I recently had all of my houses windows replaced by True View Phoenix. It was a major project due too the fact that I live in a glass house. From the preliminary meetings, to the spec’ing of the materials, to the manufacturing all the way through installation, the True View team was professional and timely. Carl, Amanda and Ben where the leads on my project each of them where professional and understanding of the requirements of my project. Would definitely use True View again and highly recommend them.

Su
Review №71

I needed to replace dual pane panels that had failed and to fix a window that would not open. Cody and Adam came and gave me an estimate. I was impressed with Codys knowledge. He was much more articulate about how to fix my windows than anyone else to whom I spoke. I was happy to see Cody arrive the day of my install to do the work. Everything was done beautifully and left completely clean. Cody took the time to explain exactly what they had done. Thanks for a great experience.

Jo
Review №72

We got three estimates on our whole-house window replacement, and True View was the lowest. Normally, Im a little leery of choosing the lowest bidder, but our neighbor used True View and was very happy, so we went with them.We are *extremely* pleased with our decision to go with True View. There were perhaps more thermally efficient windows available, but on a cost-benefit basis, there is not a better deal to be had, in my opinion. We had 15 windows to replace on a two story house, four upstairs and 11 downstairs. Nicks team got it done in three days. They were professional, friendly, and efficient. They were meticulous in their installation technique. They were also very accommodating as we are also having our kitchen cabinets replaced at the same time.The True View team really made this a painless process, our house is more comfortable, we got rid of our sun screens so we have more light, I expect my utility bills to be lower, and the outside noise has been cut way down.

So
Review №73

Overall great experience because some employees are fantastic. Melita, who scheduled the appointments was wonderful to deal with. Very professional, efficient and helpful. However, the guys that came and measured did not seem very skilled. When the next team came to install the windows, they adequately replaced three windows, but a fourth window was too large and they had to put the broken window back in until a new one could be ordered. They taped it with obvious blue tape. It was a front window and we were having a reception. I requested them to replace the tape with clear tape which they returned and did. Melita was very helpful getting this taken care of. This morning, more than a week later, the fourth window was replaced. Greg and his partner were very professional and helpful. They even went (without me saying anything) and checked the other windows and cleaned them up a bit just to make sure we were pleased. I would definitely use this company as long as I got Greg and his partner...and Melita was planning it.

St
Review №74

We were very satisfied with the service we received! I would highly recommend them!

De
Review №75

Great product and quality installation

Ka
Review №76

I recently had to replace all windows in a small condo. I called for an estimate and Chad Carlson set up the appointment. I was given several options and after selecting the windows I would use Chad set the order up. Windows arrived completed even quicker than we thought they would. Installation set up was a breeze and on the designated day the installers arrived on time (actually a bit early) and quickly went to work. I was pleased with their professional attitude. The finished product was exactly what I expected and the customer service from first appointment to final installation was excellent. I would recommend Chad Carlson and True View Windows.

Je
Review №77

Competent and knowledgeable with great service. Always on top of any window or door problems....I have order special products through this company for years...have never been disappointed!!!Thank you TRUE VIEW WINDOWS, GLASS AND MORE ❤

Ma
Review №78

I had 4 windows and 2 sliding glass doors replaced in my home. I worked with David Kulish and his team. Everything went beautifully and everyone I dealt with was professional and courteous. The promised time frames were met, status updates were emailed or text to me and the installers (Leo & Ray) arrived on time and seemed to be genuinely concerned with my happiness. I would definitely recommend to family and friends!

Te
Review №79

Had another great experience with True View! Had to fix a broken patio door window and they were awesome from start to finish. Price was better than I was quoted elsewhere and they service and cleanup was spot on. Would recommend to everyone!

Sh
Review №80

Just had our French slider installed by Mario & his team; they did an amazing job with the installation. Our slider is absolutely beautiful! True View will be our first choice if we need new windows in the future.

Da
Review №81

Replaced entire back oversized sliders. The BEST service, quality and installation ever. They worked with me to give me the best price. They came on time to measure. Doors came 3 weeks early and they installed a few days later. The service installers were polite, professional and a joy to have working in my house. The install was even better than I expected. No exterior or interior damage for me to deal with. And cleanup was spotless. Great sales, service and office personnel. Price quoted was exactly what I paid. Couldnt be more pleased.

Mi
Review №82

Very pleased with our new windows. Windows look great. Very affordable. Our installers were on time, efficient, and cleaned up after they were finished (it was a rainy day and we have hardwood floors, so they left a lot of footprints as they went in & out of the house). We only replaced a couple of windows for now, but will definitely call True View when its time to replace some more windows.

Re
Review №83

Jeremy Silvers, Chris Phalen, and Fernando were great! They were respectful and did a great job removing and installing all my windows. 🤗

Ra
Review №84

A gentleman from your company spent his valuable work time in this wonderful Arizona heat helping a stressed motorist this morning in front of my store. Great company reprsentation young man. Truck 51 for those owners who want to know what kind of people they have working for them. ^5

Je
Review №85

David Kulish was the sales rep. for True View. Very courteous and thorough. We had all of our windows replaced as well as the Arcadia and french entry doors. Very pleased with the install. Clean and professional. I will be using them in the future.

Su
Review №86

If you want honest people, who care more about your business and doing things right than making a quick buck, these are your people. Melita in the office was great. Friendly and fast and easy to work with, but Carl, the technician was amazing. The buyer of my house thought the master bedroom window was sticking and would not lock. We came and tried it and it did lock fine, but called anyway at buyers request. Carl could have stuck us with a new window, but he was honest and said no, there was nothing wrong with it. It is just heavy as it is so tall and double pane and a little hard to close because of that. He adjusted the rollers and cleaned the track. Get this. They did not charge us! When does that ever happen? Dont bother calling anywhere else. These are the real deal folks.

Br
Review №87

These people are CRAZY!!! I have spoken to 3 other companies beside these guys and everyone was $200 (Arizona Sliding Door) to $275 (Gilbert Sliding Glass Door Repair Pros).The receptionist who answered quoted me $605 over the phone! WHAT THE ACTUAL HELL!!!My sliding glass door is 71 wide x 94 tall and she didnt believe me that my door was that size. She asked me what the measurements were 4 separate times which is a bit ridiculous.She told me the job would need 3 men and that is why they charge 3 times what everyone else charges.I wouldnt do business with these guys ever. I find it to be rather slimy to over charge for services like this. The sad thing is that they are taking advantage of people and some people dont even know it.

Sr
Review №88

Project completed on time and very well. Technician Michael and his coworker were very professional and courteous. So were the ladies that helped with scheduling and payment. Truview is pleasure to do business with! recommend True View to anyone who need glass replacement for their windows or doors. Chris Kasturi

Ma
Review №89

Our very large bay windows needed attention due to leaks that come into play during monsoon season. We were pleased with the experience of the estimator. Shane and Brady arrived as scheduled, carefully set about their work and completed the job with confidence. Well be calling on True View in the future for other window needs.

Ta
Review №90

I would like to address both the price and quality of the work performed at my new house.First of all, I had multiple companies come out to my home to see what work needed to be done and provide me with a quote. Of the companies, True View Windows & Glass provided the lowest price, yet they still gave me a comprehensive explanation of what they would do to my sliding glass door, windows, and shower. When I mentioned a glitch on some windows that another company had discussed with me, this company explained how the problem would be addressed, making it clear that it was not much of a problem at all.I had a strict time frame that I had to work with, due to the type of renovation loan I had for these repairs. True View was able to make and install glass and/or screens on thirteen different windows and one sliding glass door in just two weeks.What impressed me even more was the quality of the work. I was particularly pleased with what they did to my shower. My shower was comprised of outdated obscure glass, and I wanted to switch it out with clear glass. The old glass was four different sizes, and one was oddly shaped. They swapped out the glass in a matter of hours, and it looks so much better now.I have absolutely no complaints about this company. Their employees are reasonably priced, efficient, knowledgeable, professional, and skilled.

Ai
Review №91

Our experience with True View was excellent. Not only were they by far the most reasonably priced for installation but they were reliable, efficient and careful. Chad answered all my questions, and was very helpful. They focused on the job I needed done and didn’t try to sell me more than what I wanted at the time! We had two enormous windows and they did an amazing job getting them set with precision!! Thanks True View. I have already started telling my friends. We will definitely use them again in the future.

Ji
Review №92

Called three times (Twice in one day) to advise them I had the framing completed and was ready for the install. The reply back from tham after two phone calls was youll hear back from us buy the end of the day. Two days go by and when I finally get to talk to someone (They wanted me to leave another message, wast going to play that game again) they say were waiting to hear when the framing is done, REALLY?.All this after two storms passed through with plastic covering my window hole. Then afterward the window was installed I waiting a WEEK for someone to contact me about Stucco and I never heard anything about drywall. When the Stucco person came out he showed me on his phone where he was just contacted that day, Friday . Needless to say I had to go out and get my own drywall and stucco repairs done since I was tired of not hearing anything from the office. This may not be typical from this company but I cant recommend them after this experience.

To
Review №93

True View kind of got stuck in the middle of a big mess with our multi-panel sliding door after one panel was shattered while building a pool. We were their first customer with a broken panel on one of these giants so it was a learning experience for everyone! There was a problem with the first replacement piece and even though I know Jamie wanted to run away and change his phone number, he didnt. He went above and beyond to find a solution for us. He called me almost daily to keep me informed on the progress he was making in finding a reliable glass source for this size window. He brought an entire crew of techs to the house today and replaced the glass. It looks great, it works great. Jamie and his crew even found some other issues with our door that we hadnt yet noticed. It is a brand new house so now the ball will be in the builders court. As far as True View goes, do not hesitate to hire them for your job! Everyone in the office is professional and courteous. True View is really a great, customer-oriented business, which is rare these days. A+++!

G
Review №94

I am completely amazed at the level of professionalism from this stand out company!I made many calls on a Sat to so called 24 hour emergency glass companies and nobody called back, then I finally called True View and they were out to my clients house within the hour! Totally professional tech even impressed my customer. Arcadia glass repair.Fair price too.

De
Review №95

Working with True View was an easy and pleasant experience from start to finish. We love our whole house of new windows! The crew was clean, friendly and professional and they cleaned up after themselves. I have already recommended True View to friends!

Ja
Review №96

True View did an amazing job for us on our shower enclosure! They were on time, courteous, professional and clean! We recommend them to everyone and will be using them again in the future!!

Ma
Review №97

They did a wonderful job on installing my window, real professional employees that are nice and really knowledgeable on their trade. I am definately going to be using them again on future projects for my house.

Jo
Review №98

We just purchased Glass replacement windows for our home in Sun Lakes Az.True View Windows provided a very fair price with excellent low e 366 glass. This all with a lifetime warranty for the glass & seal.Their processes are excellent very organized. I especially want to thankTaylor Dundar Lowe in their customer service office for her quick replies and providing me current bids, warranty info.She has exceptional customer services relationship skills. I like dealing with people like Taylor and companies that are so professional like True View Windows.. Thank you Taylor for making my transaction an easy one :-)

Br
Review №99

Needed a quote done after some searching. They came, they quoted, it was a fair price, so we agreed, and they installed my new windows. The windows werent the perfect size to fit the hole, but they did a great job of re-framing the window and sealing it. My upstairs rooms are now significantly cooler in the afternoon. Not only that, but they also re-hung my window blinds afterwards. Awesome job!

Ji
Review №100

Quality work done by the two installers, professional and friendly. Product provided was excellent as well.

Information
100 Photos
100 Comments
4.4 Rating
  • Address:2222 E Jones Ave, Phoenix, AZ 85040, United States
  • Site:https://www.trueviewglass.com/
  • Phone:+1 602-431-8783
Categories
  • Window installation service
  • Door shop
  • Glass & mirror shop
  • Glazier
  • Window supplier
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
Similar organizations