This is one of the few stores left to shop at for decent clothes. Although it seems the junior section didnt have a variety of cute clothes to choose from and it seems everything is crop top! I mean no matter where you go it seems everything is crop top and sorry but some people dont want that. The boys section had a lot to choose from as well as the girls. Staff was nice and the place wasnt a mess.

I stopped by the store to find a nice sweatshirt. While there, also found an excellent price on a mens Dockers coat. The only problem, Bob (the cashier) forgot to remove the security (ink) button from the coat, and I had to waste time and fuel to return to the store to have it removed.

They were kinda low stock on clothing for men,kinda messy definitely can use some organizing too,but thats just me!🤷🏾‍♀️

Worst service ever. One register per level all the way in the back. Only one poor lady working it 8 groups in line. Plus she had to answer phone calls to the store. Pretty sure not going to go here again anytime soon. Was informed by my daughters that it has been this way since Jan of 2021.

Probably the messiest store in mall, clearly non of the shoppers care, they get done with an item and dont bother to fold it or put it back it just go straight onto the display crumpled up or on the floor. The staff is overall friendly and respectful.

Had pictures taken at JC Penney Portrait Studio. Appointment was at 11:30 am and we were back home at 12:00 noon!!!!Pictures were GREAT too and at a GREAT price!!!!!!HIGHLY recommend for photos!

I always find something good while Im here. They have really good stuff and they usually have things marked 25% - 30% off. If you become a reward member, you get even more discounts at checkout.

Im just glad theres one still near me. I always find what I need at JCPenney.

Was there shortly after store opened..mens Dept. Was filty.merchandise all over the floor. All carpets needed vaccumed. No sales clerks and one check out station for the whole floor. Going down fast!

The worst place to shop, at, the lady at the jewelry counter is rude. Every time I go to JcPennys the black lady always have an attitude she stay getting smart

Wanted to order my wife some hair spray because it isnt carried in the store after 30 minutes of watching this inept clerk punch computer keys and ask me my information 3 times I finally left

Such great deals going on here. We wouldve normally spent close to $350 on our items but we walked out spending around $150. The gentlemen that rang us up kept complimenting the clothes and dress shoes that we bought and was very energetic and friendly. Customer service means everything to a customer and it makes customers come back, not only for the prices but just because the staff was so friendly and helpful. Thank you.

Its like a ghost town here. No one to help and no one at the registers. Came all the way from Galesburg to bring my mom and now have to spend the next hour exploring Peoria because no one gets to the department until 3:30pm 🤯 my mom and I have tried calling all this week to get in touch with someone. Only reason shes been persistent is because shes ordering blinds and has the sample book. If she didnt have the book, I would no longer be a customer. Considering taking our business elsewhere.

I rarely shop in-store because they no longer have competitive prices. And the overhead music becomes increasingly loud and low-class with each passing decade.JCPenney corporate seems intent to drive this venerable company out of business. Boomers (the generation with the money) who have shopped here all their lives continue to see their favorite brands discontinued, the tried-and-true marketing strategies (sales and discounts and special coupons for Platinum members) are monkied with. And... trying to sell appliances???? And cosmetics?? Just one bonehead move after another!!!The last straw: corporate just tacked on a $9 shipping fee on ship-to-store for purchases less than $75!!!! Its always been less-than-$25 and then, no minimum for decades.And since store inventory has declined in quantity and increased in price, and all but one register per floor is closed (forcing customers to wait in unnecessary lines... while unsupervised employees stand around giggling in corners)... JCPenney needs to rely on online sales!!!So, yeah, its only a matter of time before Northwoods Mall loses another anchor store.

Very busy. People lined up to enter before opening time. Decent selection & pricing.

Store nearly empty. Smelled like mold. Good luck finding staff. So sad to see a great store dissipate.

Not nearly enough help. The ground floor register was the only open register at the back of the store. I wonder how much stuff walks out of the store into the mall unpaid. The main floor at 2 register by the main outside entrance and had 6 or 7 people lined up. No register by the mall entrance again. Sad to see another century old company slowly fail.

Brands you love

Always a great experience at JCPennys. Great sales & fantastic savings. Sam was our clerk & she is a great asset to the store!

I have always loved jcp but it seems ours is on there way out

Stock levels were very low. Tables and racks pretty empty. Didnt have anything that I was looking for.

I was able to buy my husband the most attractive navy suit , gold tye and dark shirt for my daughter s wedding for a whopping 218 $ s with my rewards !!!! So happy and it fits perfectly !!! Thank you JC Penneys , I love you !!!!

Good shopping, excellent sales.They could definitely have more checkouts available.

Very poor customer service. Why schedule one person now she has left me in wash mood, to go help this person at the counter. Was not happy with my hair she rushed and I was charged for something which I didnt get. The place is just going down hill. They should become a training school for up and coming hairstylists. I say that because dont nobody stay at that place not even the managers. Before COVID-19 I saw three different managers within a six month period. They can keep that $20 dollars because I wont be returning.

One of the last surviving main utility stores. Sears is gone, and Penneys is trying to take up the slack. Not very well I might add. We have lost to much to online buying to recover what once was, but they are still punching.

Be nice if you could find staff. Took me more than 20 minutes to find someone to check us out.

I purchased a washer and dryer through JCPenney‘s in Peoria Illinois. Recently contacted the Warranty Department to have the washer serviced. The call was speedy and I thought efficient. Made my service date for this coming Tuesday between 12-4pm. Days later (today) I get a call stating that Need to schedule a day to come out for repairs. The earliest is next Tuesday morning.No one can now answer to why this is. I’ve been hung up on and when you ask to speak with a supervisor, they place you on hold for 2 minutes. Come back and say still waiting, 2 more minutes goes by, and they repeat... clearing y’all system isn’t working. And, if I knew this is how their Extended Service Agreement Department worked I would’ve purchased w/ Sherman’s.I have a house full and no damn washer. This isn’t okay!If you’re reading this either don’t get their warrant or go with someone else.

I use to love shopping at our Canton Jcpenny until they closed. I normally only shop online now because the store in Peoria is terrible! It use to be my favorite store. I bought all of our clothes there. I went there to get my daughter some jeans. As you can see it was impossible to find what I was looking for. I dont have enough time to sit and dig through this mess to find what I need. I went to glance at the clearance and there were clothes all over the floor and it was a mess. Needless to say I left. This place is disgraceful! They should be embarrassed in the way this looks. Maybe they need to hire more people!

The store is pretty nice and nice employees but the womens restroom on the lower level has been smelling really bad for over a year now. They must have an exposed sewage pipe its so bad you can smell it 50 feet before you get to the restroom door. If you need to use the restroom you better go out in the mall and use that one. I hope they can get it fixed and remodeled soon.

Needed more available in my size, but I have loved their brick and mortar to try before I buy...

Ive been trying to find a suit here. This table is like this everytime Im here; I thought I take a picture today

JC Penneys is a great place to shop with very helpful staff that knows exaclty what your looking for and offer alot of help, they also have many great deals every week!!

Visited the beauty salon and received a great shampoo, cut and blow dry. Will definitely be back to see Octavia again.

We were looking for a navy blue shirt. The staff was really nice and help us.

Friendly, helpful staff.

I love pennies products, prices and employees! I have always been treated with great respect in consideration there. Ive never had any problems taking back something for a refund or to exchange Etc.

Great Labor Day dale

Good finds and always something on sale ...

Love love LOVE the sales that they are having here recently..!Spent 20$ on items that without the sale wouldve costed a total of 120$..!

Clean store, however we did not have one staff member greet us or ask if we needed help finding anything. Strange. Quiet environment. Spent almost 40 min in store, walking around.

The experience was the best.

In & out cut thru

They are Really stepping there game up

Had a great experience in the Jewelry Department. Sales lady was experienced, helpful and pleasant.

Had our pictures done. They looked amazing!!

Love JCP. Sad they seem to ge getting rid of stock though.

It was a great visit but the mall was super hot and my friend almost had a panic attack because of it:(

The price was wrong on the thing i was buying so i showed the guy the proce and he was very helpful

Good! I got excellent service, found what i wanted, in fact more than i was looking for!

The cashiers upstairs were wonderful the ones downstairs were rude and made me stand there and wait and wait holding a whole bunch of stuff. I put it all back and left and went and bought it at Kohls

Sure hope u get to stay open. Sad to c so many closing. We need places to shop in person!! Found some good sales plus I had a coupon.

The store was clean service was nice. SERVICE People direct you to what you wanted. They have a drapery department!

Long wait for service with only one person but saved over $140 for Mothers Day purchases.

Nice quality products & always has great sales!

Being just the day before Christmas the workers did a great job

Great pricing and discounts and a large variety of items to choose from.

Ok

First time in a while that I wasnt challenged when having receipt for a return

Great sales, clean, friendly and happy to help employees ♡

Different variety of products could have been a little cleaner and never got asked once if I needed help

Very nice staff, helpful.

Nice employees

Ordered curtain panels today. A very nice and helpful associate named Denise helped me through the process, even finding online coupon discount for me.

Dressing rooms need checked and cleaned out. Per the log they had not been checked in two hours

So irritating..stood in long line in clothing..then need price check on a curtain..after waiting for that to come back was then told curtains could only be purchased in that dept...total cluster so left with nothing but irritation

Customer Service was Great.. I had questions and she was very Knowledgeable and Courtesy

I have finally found a place with great sheets! JCPenney has the best sheets around. The price is right and the sheets fit like a dream.

Need better selection of clothing

Stay with us jcpenny.

Everything was easy to find and decently priced. There is an entire section in the store that is dedicated to Disney themed clothing and toys. The Melissa and Doug line of products can be found through out the childrens section that is also well priced. The only thing I would change is that there are only a couple of check outs and I had to go back to where I entered the store to check out.

To many kids unsupervised running around running into people or just in the way. Police talking to people not watching.out for BS. GOING ON.

Surprisingly found a number of good bargains on sale. Many items are 40% to 60% off and the selection was good. My wife picked up a $60 dress for $10. The store was clean and the staff was friendly but professional. A shopping secret better than online.

Very rude employees

Limited and uninteresting selection, sparse racks, slow checkout with people in line who cant read distancing signage.

I’d been having issues with receiving a refund for almost 2 wks, even after making SEVERAL CALLS. Today, 5/2/20, I was lucky to get a young lady named Jacqueline ( escalations dept). God must have put her on phone duty just for me...She was patient, polite, apologetic, thorough and very professional...all while I was getting frustrated with dealing with my 2yr old grandson. I don’t wanna make her workload heavier, but SHE would DEFINITELY be anyone’s GO TO, Get Err Done person, because she handled my situation immediately! No more calls, no more excuses, all because of her. Thanks Jacqueline.

It must be under new management. Ive read the previous posts and this Pennys is nothing but clean, well stocked, and full of helpful staff. I went to the salon for an eyebrow wax. I am in a wheelchair and they were so accommodating. The girl who did my brows was great; Her name is Lexi.

Found what I needed & the clerk was wonderful. Wish I had her name. Hopefully the stay open. Love Penneys.

There was a very good selection, and we found what we were looking for for a decent price. This is the second year in a row that we have found a homecoming dress at a Penneys store.

Like it better than Sears, but thats not saying much. Used to be the other way around. Never go to either store on purpose these days. Sign of the times saddly. All the big box brick and mortar stores have lost their way.

Full service department store with a wide variety of quality merchandise at inexpensive prices. One of the few places you can buy Levis jeans for $40. They have great sales, coupons, and discounts. I have had better experiences with Penneys sheets/pillowcases, blankets, and towels than those from more upscale stores like Macys. Their Stafford line of clothing is their high end brand and their St. Johns Bay line represents good value. Staffing could be a little better but its still five stars for the quality and value.

Used package pickup

Poor selection of mens shoes

I love that they have a Sephora at this store. I have always like JCPenney and enjoy shopping here.

Jcpenny has good quality clothes/items for very fair prices with coupons and sales. Great deals. One of my favorite places to shop.

Parents needed something so they called and I stopped by and the store made it very easy for me to pick the item up.

Great deals on kids shoes!

Always find good deals here !!

I got some blinds, work pants, and shoes. I am shopping local to keep these stores open. Great deals too and customer service!

Crazy that a customer cant see pinch pleated drapes in the store anymore. Only online! If that!

Robin in the Northwoods mall location helped me find my entire outfit... She was patient... Informative... Helpful and very kind... She made the overall shopping experience sensational and enjoyable.

I love JC Penneys. Good place to shop. Great deals

Ordered online and picked up in store. Order was correct and wait time was minimal. I will continue to use this service.

Good choices here and good sales people

Great prices & values. LOVE the mens henley shirts & sweaters I purchased at incredible prices!!!

Went to the salon and was not disappointed. Always leave happy with my cut.

Everything seemed to be stocked correctly as far as sale and clearance racks go. Associates were helpful, but not pushy. Bryson helped me and was very pleasant, even with offering the JCPenney card, which I respectfully declined. Definitely recommend this location to others!

Great variety of clothing.

Expensive and not a lot of variety or sizes on Jeans.

Great variety. nice prices. clean store

Hope Peoria keeps this store.