So the music in this small store is always so loud that I cant here the workers talk. Theres a guy thats been working there for a long time that really needs to work on his customer service skills. Then I wasnt asked if I wanted a receipt by this same person..I was TOLD it would be emailed. Also my husband spent over $500 a few months ago and we were told the points were being added but we never received a coupon. At that same visit a worker had to catch up with us because our socks was left out of the bag. Only to realize a couple of days later my husbands Nike socks didnt make it in the bag but how can I prove that? We definitely paid for them! Just another reason why I hate shopping for any shoes in Peoria.Oh did I mention he also said they dont get half sizes from Nike?? Strange because I have 2 pair that I got from this store.

Champs is a great store with outstanding customer service. Stephen is an awesome manager and he always has the shoes I may need. I will definitely be shopping here in the future. All the employees are very respectful and helpful.

Best store in the mall hands down. They will help you with anything and have the best customer service in town. Stephen is such a professional manager and he will help you with anything.

She was rude. Horrible attitude, customer service was bad,

This store needs new employees who wont get the store tore up or shut down.. Ill leave it at that

Came here to get shoes with my son. I was greeted right away by Brian. Brian went above and beyond to help us find the right size and had a smile on his face the entire time. He even showed us some special shirts they had on sale for 14.99, really enjoyed the visit here and will make this my new spot for name brand shoes, clothes, etc. Thanks again for your help and great customer service Brian, it goes a long way!!!

Champs is awesome! Great selection, even in the smaller, older mall. Always a great shoe selection. Staff was nice, a little busy so they didnt get to me right away, but made up for it with generosity and helping my friend order the shoes they didnt have in her size!

First of all I rarely buy shoes, clothes, etc. without a coupon. Did some shopping here at Champs tonight, over $250.00. Pulled up the coupons they posted online, only to be told those cant be used in the store. What??!! Yep, Ill be the first to admit I am and will continue to be the reason stores are closing! The deals and coupons are all about shopping online!! IMO, the stores that are still open for business, should be doing anything to keep customers shopping there!! Including accepting coupons and matching online prices. Im not surprised at all, that so many stores are closing!

Got some hot shoes love em for they ones

The customer service was great. Will call in with specifics.

Cool they have better sales in the store than on line

Good selection and decent prices. Staff was helpful.

Great selection awesome prices

They didnt really have my size in most of the shoes😑 but they had so many nice shoes.

Great customer service!

Lots of selection but the prices are ridiculous

Got some shoes

Tons of shoes go with the green ones

Very helpful

Kind of overpriced, but the selection is amazing

Very sweet 🤗