Jack was great to work with! Really appreciate all the time he spent with us to find the right vehicle. Thank you!

We used the website to reach out initially. The sales manager, Steve Brown, responded very quickly and set us an appointment with Kellie Ferrier. She was absolutely wonderful and a real joy to work with during the entire transaction. I would highly recommend her. She was knowledgeable, friendly and efficient.

David was very knowledgeable, personable, and likeable. We thoroughly enjoyed our shopping experience. While the car we were considering didnt match our needs this time, we are convinced well return to purchase someday.

This was one of the best experiences buying a car that we have had. Kellie, Lucas......the whole team will always be highly recommended by us both. We felt like we had been friends for a lifetime.They have knowledge of every aspect of the cars, have great stories to tell and are so personable and helpful. Sorry to have it all over now but we have an awesome automobile to enjoy! Highly recommend that you visit them when you have any needs for a new ride!

Kellie was great to work with. She was able to find a way to get a customized vehicle in from the factory several months quicker than other Mercedes dealerships could do.

Thank you to Kellie Ferrier for working with me to purchase my new vehicle. Despite production delays and a host of unknowns, she was encouraging and so helpful in assisting me with ordering the vehicle that I wanted. She was easily accessible, answered my questions to the best of her ability, and was pleasant to work with through the entire process. I highly recommend Kellie to anyone looking to purchase a new car from Autohaus of Peoria!

Jackson was great to work with! Very transparent and responsive. Done with deal is seconds!!!

Jackson helped me find a luxury car I love, straightforward and helped me get the price I wanted for it.

New management and greatly improved customer service in the service dept.

This place by far has the best service I have ever seen. All of the staff are so friendly, helpful, and welcoming. I have been here several times and have always been more than happy with their service and work. They truly put their customers and their concerns first. Matt has taken care of my car many times and has always answered all of my questions and provided me with any information I needed. They are very understanding and you will always leave satisfied. I highly recommend them for all of your Mercedes-Benz needs!!

I dont know how Im getting a second review on this but anyway went there no one was in this section I went into I must have needed to go in the Porsche dealership instead of the Volkswagen dealership finally someone came up to me we talked it was just okay. Ive been to the BMW dealerships around this area the concierge service is just incredible even off your drinks after you talk to him for a while . I think thats very good for dealerships when youre talking high end vehicles sorry guys only a three-star for you

Dear Autohaus. If you really ever build this, give me a call. I’m a Lexus man but wow!The spaceship looking Mercedes shown on the Auto Haus website is a concept car.Dear Auto Haus. I will call you in the morning and if you wish remove the photo.

Love this dealership. This is are second vehicle we have purchased from Autohaus. We were not able to find or make a better deal on our Audi or Mercedes. Our salesman Evan Gibson was very knowledgeable and friendly. Our whole experience from sales to service has always been great. Can’t say enough good things about this dealership.

Absolutely the best customer service!!

Great Experience!!

Shawn is a nice salesman

I cannot say enough about the team here. Every dealership should have the professionalism they do. Fantastic service, fantastic car, amazing run team! Picked up the car and drove it back to NYC! Highly recommend this crew!!!!!

Had my first ever Mercedes service today and it was fantastic! The whole experience was superior to anything I’ve ever experienced. Ralph Gonzalez was wonderful. He took extra time to explain some additional Mercedes benefits available to me that I wasn’t taking advantage of and he got me in and out quickly which is extremely important to me.

Super service. Worked me in and repaired sensor covered by warranty. Great experience from initial phone call to wait room and service. Highly recommended

Autohaus of Peoria saved us over $800.00 worth of fraudulent charges by calling to verify a recent purchase. We are located in Louisiana and our business Credit card was used in Wyoming to purchase auto parts in Illinois with a Texas delivery address and the owner marked the purchase as fraud and called to let us know that our card had been hacked. Thank you for staying on top of your orders and running an honest business!

Ralph is great about getting my car in and keeping me informed of the status of my car. I also appreciate when he provides a loaner with vehicles and features I might want to consider on my next purchase. Loved the heated steering wheel this last go around. He is a great asset to Autohaus and keeps me coming back for service even when my car is no longer under warranty.

Whenever I called which has been five different occasions they seem to have memory loss of my automobile ever being serviced there. My name isnt correct in their computer system when my drivers license was submitted. And Todd a parts employee has the smartest tone in person and on the phone. Not a fan.

Had the greatest experience withShawn and Lucas at Autohaus. Totally love my new Mercedes suv. it fits my life and makes every errand and trip an adventure.

The last time I took my Audi to this dealership it was 3 winters ago. I needed them to adjust my headlights because they were not aiming as I wanted them, one of them was aiming way off the road.The service manager explained to me that the battery was dead and they couldnt adjust the lights with a dead battery; unable to power the headlight motors. They explained to me I needed a new 495 dollars battery to get the job done. So I asked, how could the battery crank the engine at 20 degrees F but cannot power the headlight motors? Answer: crickets.I took the car, and never freaking ever returned. Everything looks awesome until you try it. BTW, The battery is still working today.

Our sales associate was very nice, Very helpful, And had an answer to every question that we could think of. Can definitely recommend

Thanks Evan Gibson for the great buying experience. Evan stayed with me even through repair process that was required immediately after purchasing the used vehicle. Will keep his number for when ready to buy again!

I cant express how impressed and how professional Ralph A. Gonzalez of Autohaus was to me. Managers at Autohaus, give this man a raise and do whatever it takes to keep him! Give the technicians that worked on our car some credit and a bump too! Customer service is very important to me and I am an car enthusiast that despises car dealerships.My fiancés 1998 E320 decided to stall in Pekin a few days before our wedding (Tuesday). We drove all the way from Oklahoma for the wedding. It has been extremely reliable for a car that age. After diagnosing it a little bit myself (not a technician), signs point to a bad Camshaft Position Sensor. I replaced it myself in the parking lot it stalled in and it still would not start. I decided to call Autohaus and reached Ralph. He kindly and patiently help me diagnose further. Not many service advisers do that. I understand that they usually dont because it could be false information and risky. Ralph help trouble shoot further and exhausted all my options I could do in a parking lot.I decided to not waste any more time on our important week and decided to tow it to Autohaus. I was unsure if was a wise choice. I have not experienced this dealership but I had no choice. Ralph greeted me kindly and I told him about our situation and how we needed it fixed before we head home Monday. Rehearsal is on Friday. Wedding is on Saturday. Dealership Closes on Sunday. We drive home Monday morning.Ralph and the technicians found the little fan responsible for stalling the car. He even said it was a little tricky to diagnose the issue. He ordered and had it replaced.Here is the problem. Weddings can be chaotic. So I wouldnt be able to pick it up if it was finished on Friday or Saturday due to last minute wedding planning.Autohaus delivered our car Friday after the wedding rehearsal finished. Car drives as smooth as it used to and we made it home safe and sound after the wedding.The way Ralph treated me and how you run your dealership is impressive. I am extremely pleased with my service and you even topped off my fluids. I want Ralph and the service technicians to be recognized for their outstanding performance. As for the dealership, keep up the great work.

I have visited the dealership with my grandkids several times in the past few months and everyone there has been very welcoming. We especially love the smoothie bar and well furnished, clean waiting area. Tony Plattner is very knowledgeable about the Mercedes brand as well as Porsche, Audi and Volkswagen and is an all around great guy to work with. He goes out of his way to make his customers feel comfortable and is happy to answer any questions they may have.

Ralph Conzalez continues to deliver a great service. He is the most helpful service rep I have experienced. He is the main reason I service my car at this Mercedes Dealership, an hour away from where I live, while there is another Mercedes dealer 10 minutes from my home.

Amazing customer service. They make any wait as comfortable as possible. Ralph, in Mercedes Benz Service, is truly a professional and explains everything thats needed for your vehicle.

My biggest issue is they always tell me an hour or an hour and a half, and it takes 3 hours. The 3 hour wait would not be bad, if they just checked in with you every 45 minutes or so. It is so frustrating. I even told them when I arrived (I live 45 minutes away) that if it would take longer than an hour I would like a loner because I had errands to run. I didnt get one. I was in Peoria until 5pm. I could have been home by 2 if I had the loner.

Anytime I call or email Ralph in service; he is quick with his response and very helpful! The Service Dept. At Autohaus is top notch!

Great staff and service experience. Made loaner available and cost came in under quoted estimate. Excellent service and even better people.

A rear window on my MB would not operate. I called Ralph and he was able to diagnosis the problem over the phone. He asked me to stop by so he could ascertain that was the problem. I did stop by, and he confirmed my problem. He ordered the part from Chicago that day and by the next morning it had arrived. His team installed it and all is well once again! Please tell Ralph and team Thanks from the Pratts!

Took my old S500 for an alignment- could not get it done in one day, had only one loaner for the whole dealership, apparently only one mechanic capable of working on an older W140. And the cherry is.... alignment is not right because they missed loose tie rod ends. And theyre not willing to revise the alignment either. They made a good suggestion - go somewhere else if youre unhappy

I had a great experience with Tony Plattner and all of the staff at Autohaus of Peoria when I bought my new Porsche Macan. All through the process, from the initial to the final purchase I was treated respectfully and with great concern. I cannot recommend this dealership enough

Autohaus of Peoria provides honest and superior customer service. Their lounge makes it very easy to wait for your car to be finished!

0 out of 5 stars.! I took my GL 450 in for a some work. I was told it would take 2 weeks to get to because they were backed up. I got my car 2 MONTHS later.... It was a very stressful and frustrating situation because of the lack of communication. I would be told I would get an update... and none would come! I feel like the technician was doing his best but is not very experienced. And I think he is the only tech. they have! Awful experience. Now driving a Tahoe because I had no faith that the issue was resolved. They lost a MB driver for life!

Worst service. Tire went flat 5 hours from home off hwy 10 on Saturday morning. Waited for 2+ hours to get towed by Mercedes roadside assistance all the while the dealership told me they didn’t have ANY tires that would fit my 2017 c300. I had no solutions for two days and they said sorry call Discount Tires to see if they could help. I had to call a mobile auto company and they were the only ones who helped. Mercedes customer service is a joke on all levels. ALSO i just had my car fully serviced at a different dealership in Temecula and the reason my tire blew is because they were exuding metal from being so worn. They never ordered tires for me or urged me to replace them and my car has been in their care 3 times in 3 months! Check your car yourself, it will be more efficient than Mercedes service shops.

Best customer service when I need a shuttle for pickup. Sastify with their service always. Appreciate that

I recently purchase a Certified Pre-Owned Mercedes from Autohaus. It was my third Mercedes that I have purchased from them and I have always been quite happy with their sales practices and their service. Tony Plattner, my salesperson for this transaction, was extremely knowledgeable and responsive. I would find it difficult to deal with any other dealer in Peoria. Autohaus is the best!

Ralph is extremely knowledgeable, efficient, and friendly. They did a great job on the annual service of my SL 550.

Friendly courteous service. More than willing to make recemedations for future mantenmaince, I really liked that. Very fast.

Benz, Porche, Audi, Volkswagen. This is where Big Ballers go to buy fancy cars,drink expensive wine or coffee, eat delicious snacks, buy accessories for there vehicles get there vehicles maintenanced. Here you can be fancy.

Bourgeoisie attitudes and lack of knowledgeable staff located on the current fringe of white flight in peoria. I hope you find service at one of peorias mechanics instead of the dealer licenced nonsense if your car wears one of these symbols.

Mr. Pelissero was very informative and low keyed as a sale person. Mr. Gonzalez the Service Advisor, as busy as he was, took time to inform me as to what to expect as to service, as well as gave me some extra care on the car I bought. Mr. Pelissero, the parts Manager, as with Mr. Gonzalez, took time to check on what I may want or need as to the car I was buying. with out a push to buy or order anything untile needed. As a die hard Toyota person I was very please with this dealership.

While we havent purchased yet, Tony has been nothing but a professional. Highly recommended.

I leased a 2015 GLK 350 from here in July. This was my first experience with leasing and I was blown away with how polite and informative the team here was! They were extremely respectful of my time (I drove in from out of state and needed to drive back in the same day) and made the entire experience quick and painless while remaining efficient. The follow up after my visit was first in class - I recieved personal emails and letters in the mail touching base to ensure everything went well. I will definately be back when my lease is over to resign for a newer vehicle! Thank you Autohaus of Peoria!

Never have I seen this level of customer service of any type!!! Absolute experts in each of their fields!!! Look forward to doing business here again!!!

Great dealership. All of the employees were awesome!!!!😊

Very knoll age able staff

We visited the dealership to Purchase a car, the sales manager tried to pressure us to take home a car that had not been detailed. So, we went out of town and bought a car.

Service department is best Ive ever seen

Great customer experience with surprisingly reasonable prices

Ralphs customer service is exceptional!

I was very happy with the service.

Great service experience!

Excellent service department !

The old guy like the boss in the store was just so mean.

Ralph Gonzalez is the BEST!

NEVER take your car here!! They mess your car up adding more issues to keep you coming back! Worse service ever!! They will ruin your car beware!!!

Drives good looks good is good