Apparently, they dont start to fill a Rx unless you show up first, (or call, but good luck getting a person...) so I guess you can wait around in the store...? During a pandemic? What happened to texting when its ready? Why must i track down and harangue? What kind of service is that?

I wish there was an option to give zero stars. If you want to waste INSANE amounts of time just to get to the front of the pharmacy line just to be told that your prescription is not even filled yet, then this place is for you! Drive thru? Nah, lets make everyone come inside and stand on a massive line. Longer hours to deal with the issue? No! We now close earlier at 8pm! Thanks CVS for being literally the WORST part of my day. I DREAD needing a prescription filled now. If only my insurance allowed me to use any other pharmacy, Id be there.Hmmm, gives me an idea, perhaps driving to Canada to pay full price would be QUICKER than dealing with this.

I give the employees 5 stars. They all try their best. But it’s clear corporate just doesn’t give them the resources or help they need. The pharmacy is swamped, the poor staff look like zombies. The outside is in poor shape. I’ve seen needles In the parking lot, trash all over. Corporate needs to do better.

THEY DO NOT ANSWER THEIR PHONE!! I have tried calling for FOUR days about a prescription and have yet to reach someone. It should be illegal to not be able to get your medication only because they won’t answer the phone. I even showed up to the drive through and the man (who is useless) when asked about why my prescription hadn’t been filled for days simply said “I don’t know” This neglect should be illegal. I am disabled and cannot wait in the long lines inside the store right now.

Works CVS I been too most of the people that work there are really rude and have not sense of customer service. There a maybe 2-3 employees that really care and are very nice to interact too. The pharmacy department was behind 3 hours on my prescription. This the last time I’m picking a prescription here and will use his store as the very last resort !!! Maybe .

They have the worst morning cashier. Her name is Robin. She is very rude! IVE BEEN SHOPPING HERE FOR YEARS AND NOTHING HAS CHANGED. She will have a full blown conversations and ignore the lines and self check out. When customers say something I’ve witnessed her yelling at them as well as getting nasty with me too. My wife has gotten into it with her the way she speaks to the elderly people. She always by photo texting and talking. She has also ignore THE CUSTOMERS. She always say she only has two hands we NEED TO WAIT!!!! she does everything no one helps her. I CANT BELIEVE THIS IS A WORKER. She keep refusing to do passports for customers. She say the camera is broke and once the customer had left she said out loud shes not doing it she don’t care what CVS say they can fire her she don’t care. This is CRAZY! I feel bad for the managers as well I’ve also witnessed her getting on the loud speaker stating…. I’M DONE IM GOING TO LUNCH WTH!!! REALLY!?Another problem is when you ask for a manger, she flips everything around and start with her antics. She really needs to work in the back she is not good with people. She feels like she can’t be touched cause she’s been there for 20 plus years as she say.On the better side. Every-time I go there seeing Shy I believe that’s her name. She always speaks she very helpful to me & my family, she always working while Robin sits there doing nothing as well as the other manager Abi I think that’s he’s name, he’s helpful as well. they work while she complains and do nothing, but paging managers for things she refuse to do as Robin say I’m not doing that if I don’t feel like it so I page the managers WHAT?????? Also she’s always putting down her staff members, talks about them to the customers. I have seen so much it’s ridiculous get her out.The way she talks why can’t corporate catch her. Smh. She really say what she wants too. Us (the customers) on the line look like this can’t be real. They need to do better. I wish Shy can be there in the mornings all the time. She is so sweet she knows what customer service is.CVS PLEASE GET A HANDLE ON MS. ROBIN SHE IS OUT OF CONTROL!!!!

This location needs to do better. It was my first early morning trip to pick up meds for my sick husband. First I’m ignored by the cashier, then another employee (Sy?) interjects with all the reasons why I need to use the self-checkout and not the cashier. When did stocking shelves become more important than customer service? The cashier understood my trepidations, but Sy did not. She was pretty rude. I won’t ever return to this store. Do better, CVS.

How is this store still in business? The managers are the absolute worst. They do nothing. I was there on Saturday, 9/25 during the day. There was a super long line and I asked the one cashier working where the managers are and she pointed to the office. After I checked out, I went over to the office and could hear alot of laughing and waited for a while and the managers (male and female) finally came out. I asked a question about the photo dept and then went into my car. When I was ready to leave the two managers had come into the parking lot and were smoking cigarettes and joking around, leaving the crowded store inside in disarray.

Don’t refill prescriptions. Don’t answer phone.Changing pharmacies immediately.

Not making any fans with your poor explanation of earlier closing. We count on you to be open for essentials and youve let us down. I think that when pharmacies are rated this badly they should be forced to change their ways

The entire pharmacy staff wereamazing on my recent trip. The pharmacist Kristin went above and beyond.Kudos to the staff working under pressure and limited staff.

The worst farmacy in Rockland they take forever

Great service from all the employees and Domonique. They went above and beyond to help with getting my issue with hello kitty rectified. Absolute pleasure , great customer service, friendly , communication was a plus, They helped figure out the buy 2 issue when they finally got another item in 1 month later. Another employee gave me the wrong info , Long story short it was handled and Domonique was great, very professional and understanding to my needs and how I had to run around looking for this item at all the cvs which I was told was unnecessary as she apologized when it was not her fault. I Would def shop here again just because of the Great people who work here! Great overall experience. I def would recommend this CVS to Friends and Family who live in the area.

If I could give the pharmacy a lower star rating I would. I feel I am being too nice by giving them even a one star. Terrible service

The most rudest people work here. Earlier today this women refused to check if a coupon could work, I believe her name is Robin. She didn’t bother to check if it scanned and told my mother, “next time don’t come and purchase with me”. This women has so much entitlement and kept making the rudest side comments. Also she walked away from the cashier twice because she didn’t want to help or understand. A grown women acting like a child. She also claimed that she has worked at CVS for 20 years. The fact that CVS has these kind of employees for such a long time is very sad to witness. Don’t purchase from this CVS, the one at New City has a much nicer staff.

The store staff are very helpful but the parking lot is in dire need of maintenance. There are several large potholes that can cause serious damage.

False advertising from Cvs below. Cvs does not offer the rapid test. You will waste your time. You should go to a place that offers both.Instructions: CVS Health is conducting coronavirus testing (COVID-19) to qualifying patients. Get a rapid test for results within hours or a lab test for results within 2-3 days. Test types vary by location. High demand may cause lab delays

Fine for basic needs. I do not use CVS pharmacies since they included a pill in my wife’s prescription that did not belong there. This CVS always has an overflowing garbage can outside the door. Totally gross and easily fixed, but no one is on top of it.

Time and again Ive have issues with this location regarding prescriptions and coupon usage. Im done with them and moving to another CVS.

Horrible . To call and being on hold for over an hour and then they hung up or say they cannot fill my medication because it is 28 days not 30 , which is not true any pharmacy can fill it after 28 days even controlledWhat if I need it at 7 am in the morning or I can’t make it to pharmacyRidiculous horrible serviceHorrible how are are they still working

If the store is open 24/7 keep the pharmacy open too like it always has been. I dont understand how closing a pharmacy for 10 hours benefits anyone in this pandemic. People need their medication. Thats why Ive always found this cvs to be so convenient. NOT ANYMORE!

Self service check-out broken and one cashier. Terrible service.

They gave my child the wrong covid test. Dont go there for any testing. Please go to CityMD in Ramsey.

I really wish I could give this CVS 0 stars. Horrible customer service. Find a different drug store to use.

The WORST cvs I’ve ever dealt with.. need meds to live and couldn’t get it on time or right.. do not put your life in there hands:.

I went in on Friday to pick up a subscription and I was horrified. The PHARMACIST wasn’t wearing a mask. And the person at the front didn’t have her nose covered. How could the pharmacist not be wearing a mask. They need to be reported. Also, the pharmacy service is extremely slow.

Its really strange how rude they are here. Both my wife and I have witnessed it, and every time we have been there, somebody is losing their patience with an employee. Their approach to customer service is awful, at a foundational level. The culture needs to change. Its right around the corner from my house, but Im willing to travel further to pick up medications to avoid these monsters.

This review is specific to the pharmacy section only:Why can’t you give zero stars? Been forced to come here for years. Even with multiple people behind the counter, you have a 75% chance of waiting MUCH longer than you have the time or patience for.Nothing like witnessing employees fight in front of a house full of packed customers.The employee turnover indicates the level of support corporate gives this location.

I used to live in Pearl River & had a very extreme (BAD) situation happen to us. My daughter was sick and a medication was prescribed. The script was filled by Pearl River CVS. I opened the bottle and was shocked to see that pills were prescribed for a 2 yr old. So I looked closer..... the outside of the bottle said....liquid and the name of the med. I went online. The medication given to my 2 year old was not a pill version of the med, it was not even the correct medication. It was a medication for heart problems, with significant side effects. (for adults not a 2 yr old). I brought back the medication and was told that I was wrong and it could never happen. The pharmacist then looked at the actual pill and quickly discarded it. It was just a quick, Im sorry, let me give u the correct med.To this day, I wonder if she was age to swallow a pill, could she have had a serious reaction? After that experience, I look at everything , in close detail, that my children put in there bodies. Mistake? Yeah....I guess I understand that not everyone is perfect. But when it comes to my children and dangerous medication, errors should be rare to non-existent. Thank you. Gary.PS: My wife just reminded me of a second time that PR CVS gave us the wrong medication. They gave us the adult Albuterol for a 6 month old child. Information that had been clearly written on the script and my sons CVS history. I guess it wasnt a one time issue.

Always a ridiculously long wait to pickup a prescription.

Rude staff, the pharmacist is suppose to be the professional. I watched her today as she made faces about refilling a prescription I was unable to pick up because I was away. She made faces and rolled her eyes at the cashier as she asked if I was willing to wait for it to be filled. So Unprofessional! CVS you need to retrain your staff. They lack compassion and simple courtesy. I have watched a great store literally become one of the worst chains that exist .

Horrible experience. They claim that prescriptions are out of stock for a month, and no one else has that drug. Shame on me for believing them. But it turns out every other pharmacy has it in stock. They were just lying to me, and not bothering to call around.So go here only if you dont actually need the prescription filled. If you need it filled, go elsewhere.

4 self service registers are always broken. 15 customers on line, 1 cashier working. And she is working at half speed. It is easier and faster to go across the street and purchase the one item you need at Shop-Rite on a Saturday afternoon... Unreal.

Worst pharmacy service ever. Repeatedly takes MULTIPLE phone calls to get an RX filled even if it is a monthly recurring RX. I have to call to make sure they receive it. Sometimes it magically shows up or disappears in their system. Then I have to call to see if they filled it, usually out of stock, and then they lie and tell you it will be ready Friday, then Monday, then its a holiday is the excuse. There is ALWAYS an excuse. And then after weeks or days of promises they then will tell you it isnt covered by isruancecand they dont know what will be covered so you can call your insurance yourself.They will tell you they contacted your doctor to help get a new RX (even though they dont know what will be covered?)usually by some auto system where message is never recieved.I used a private local pharmacy for about a year and NEVER HAD THE SAME ISSUES! Came back to CVS for 2 months after that pharmacy changed hands, never again!! I have spent over 2 hours on the phone in 2 months and about an hour total in pharmacy just to get my recurring monthly RX filled, sort of.And to add to it, RXs I dont want get autofilled without my consent!! Last week I asked them to remove me from this option I never asked to be included in, they said they did. Today she removed me again.I so not blame the staff, the CVS system is the problem. This pharmacy is based on making money and never based on patient care. Save yourself the high blood pressure and go someplace they care about patients needs.

This is the worst pharmacy Ive ever had the misfortune of dealing with. They get the medication wrong more often than they get it right, and even when its the right medication, its probably in the wrong dosage. Thats to say nothing of the rude and dismissive pharmacist, and the absolutely chaotic lack of organization.To put it bluntly, if you rely on these people for life or death medication, youre committing suicide.

Just the absolute worst.

Long time customer, finally fed up with their pharmacy and just moved all prescriptions to the Neighborhood pharmacy. CVS is constantly inconsistent. Texts that your scripts are ready are a great idea and would have real value if the meds were actually there when you show up. Talking to them is pointless. As a reliable pharmacy they have a nice shampoo selection.

I love our local CVS. They are helpful and the store has everything I need. Thanks guys!

Communication is key, and especially in a pharmacy where its most important. The pharmacy is a disaster here, the workers dont know whats going on. 3 different people have 6 different answers.

Every time I go to the pharmacy theres someone new working. Its like no one can stand working there. One time I got someone elses prescription. I was more upset that I paid for Donahues prescription when I wasnt supposed to have a copay. I asked the girl why I had a copay and she told me to contact my insurance company? It was the wrong prescription! Expect to be at the pharmacy to pick up prescription for at least a half hour, if they dont tell you to come back. Longer with drive thru. The four self-checkout machines are always broken, Im talking months now. I dont know why they dont fix them. Only one cashier which causes long lines. I never shop at this CVS (Montvale is better) but continue to go to the pharmacy because its 24/7. But let me tell you, this place is a disaster.

After nearly a year please re-train or handle your unwilling to work or uneducated hostile employee Donna Marie, She is always messing up my aunts medication, she is lazy and does not bother looking deep into matters and she has a hostile tone and is plainly rude. This has been ongoing and never becomes resolved. advice is to avoid her at all costs, other pharmacists and techs are friendly though. I now use GoodNeighbor pharmacy which is always friendly and accurate

ABSOLUTELY TERRIBLE.!! DONT NOT USE THIS PHARMACY IF YOU WANT YOUR PRESCRIPTION WITHIN 2 WEEKS... My Dr. Sent a simple script in where they dont even have to count the pills because I get the whole bottle and they STILL took over two hours for a rush prescription.... Everytime I go there I wait a ridiculous, unreasonable and definitely unacceptable amount of time.! I will NEVER get another prescription filled at this pharmacy.. If I could give them ZERO STARS I DEFINITELY would.!!

This pharmacy is horrible. There is always numerous people working but no urgency to help customers. I went there through my whole pregnancy to get my prescriptions and every single time I had to wait at least a half an hour because they were never filled. Some reps are nice and some are just rude! I switched to a different cvs

Aiii muy malo! This place is the worst! The pharmacy workers are very mean and sour. They look constipated on face an gave me wrong medicina for mi hijo. The wait is too long. Bad place the evil woman worker, donna marie should be fired! She could have kill my son with wrong meds! She did not even apologize she is sour grapes!

Pharmacy is supposed to send insurance pre-auth. forms to medical providers after receiving the electronically-submitted prescriptions. My appointment was yesterday morning, and I attempted to pick up meds after work, approx. 8 hours later. I was not previously informed that there was an issue with pre-auth. Upon arrival I was informed that my ins. carrier never gave pre-auth and I would have to pay several hundreds of dollars for the meds out of pocket. Like heck I will. The insurance carrier was closed for business at that point, so I had to wait until the following day to make the call.The next day I called the carrier. They said they never received pre-auth form from my provider. I called the provider who indicated that CVS was supposed to send them the pre-auth form upon receipt of the prescription, but never did. I called CVS, who told me that they electronically sent the form to the medical provider. I called back the provider, and they told me that CVSs always faxes the forms, and that they never received any fax. In point of fact, the provider said they have no system whereby CVS electronically submits pre-auth forms. I called back CVS, who insisted that they dont fax forms, and only submit them electronically, which they allege they did in my case. Basically, this particular CVS has a procedure which does not work with my medical offices procedure; assuming they electronically sent the form, which I dont believe to be honest, they effectively transmitted it into the nether. Note: the medical office is not a hole in the wall place. It has been in business for over 10 years, and services a broad clientele.In any event, my meds are just sitting at CVS, and I am without recourse. No one ever picks up their phones and, if and when they do, they are incredibly rude and uncooperative.

Worst pharmacy ever! Never have i seen such lying pharmacists in my life! Horrible service cannot provide medicine for young children or elderly they claim its not in stock. BS! When someone dies due to cvs in Pearl Rivers idiocy, you can bet well have a team of lawyers ready.

I switched from her a few years ago because they couldn’t get my medication right. I am a nurse and even had times that they gave me the incorrect meds. Unfortunately, they were the closest pharmacy to our home and I switched back. It’s been a nightmare since. I was prescribed a medication on 10/25 and I’ve been calling about it since 10/30. I knew it was a specialty medication that had to be ordered. I’ve been getting the run around and was even told it’s not their problem I have to call Caremark to find out what’s going on myself. Today my dr called to see if I was having any side effects. I old them I haven’t received the meds yet so she called them. They told her I said it’s not the correct medicine and I don’t want it. Like what the heck I called back and get Christina on the phone who again tells me it’s not her problem she’s just the middle man. Well I’m done switching to neighborhood pharmacy now.

Web site says pharmacy closes at 7:00 pmThey closed the pick up window in my face at 6:00 pmThey suck

Place is terrible. Always understaffed in the front. The pharmacy always plenty of people working and none of them care that your standing at the counter. Both ends take FOREVER. Only.good thing about it is its 24/7 , so get your stuff in the middle of the night

I wish there was a zero star rating !!!! This place is the absolute worst !!! Being local I refuse to go here anymore . Under staffed , I knowledgeable staff , pharmacy is the pits and over priced . When I had to go here I would leave in a bad mood . Either workers don’t know what they are doing , customers are angry , pharmacy is beyond slow ( my dr asked for me not to use them anymore too) they have lost or not received my pictures over 4 times , and over all I wish a corporate would come in and clean it up !

Does it really take 30 mins from yesterday to count to 10. Cmon now cvs. Get your stuff together. Not once have I come here and gotten a here are all your prescriptions sir, have a nice day! Excuses excuses. Go to Good Neighbor Rx and support the small business

Great service and follow up by their pharmacy department

I like this CVS. Its certainly not the worst one around. I dont know why everyones being so harsh. The pharmacists have gone out of their way to help me several times.

If I could give this pharmacy less than 1 star I would. It is absolutely awful. Your prescription is NEVER ready (even if you give them half a day to fill it) and when you go to pick it up it takes you almost 2 hours to even get it. Worst, worst, worst!!!!!

On Friday, October 10th, I went to CVS in Pearl River to pick up a prescription that had been called in by my doctor. He called it in at 3pm. I arrived at 4:30 and was told..Its not ready yet, give us half an hour. Now, I hadnt taken the pills for 2 days, as had misplaced them during a house move, so wasnt feeling very well at all. I was also on foot as I dont drive. I left the store and returned 45 minutes later.They still werent ready. I sat and watched nearly every customer there encounter some sort of problem. Either the prescription wasnt ready, or they were missing some part of it... some were told We wont have them till Tuesday. others were told how busy they were and that was why they had to wait so long. I had been sitting on a chair to the side of the counter.By 6:15, I went back to the counter and moved the items from beneath the counter ledge and sat there. I wasnt moving until the medicine was in my hands. I got my order at 6:30 and they had it mixed up. One order was for 6 days of medicine which would be 12 pills. The other was for 10 days which was 10 pills. Of course they gave me 10 of the 12 that I needed and 12 of the 10 I needed. When pointing this out to them, I was told about it being a controlled substance.-thats what the doctor ordered.He did not, he ordered the right doses, they just got it wrong. At this point I took the pills and left. I will Never go to that pharmacy for my pills again. It was a nightmare.The only person there that was polite was the young man with a beard. The women working there were not apologetic for the disaster of a service, in fact they were acting as if everyone was annoying them. Shockingly disgusting service and attitude.CVS is rebranding as a healthier organisation; they stopped selling cigarettes, but all it did to me and many others that day was make me feel worse than when I went in.I recommend any other pharmacy but CVS. The only reason I gave it one star is because you have to rate it to publish this review, otherwise I would give it 0 stars.

Often terrible. Wait times are absurd. The staff has developed a culture of too busy. They dont attend to customers, answer phones, or take you off hold if they dont feel particularly compelled because they are just sooo busy. Refills are never ready at the specified time. Im asked to return in 30 minutes, or an hour, or a day without a hint of an apology or acknowledgement of the inconvenience theyve caused.

The young Asian pharmacist was very nasty! Worst CVS I’ve ever been to!!

The worst pharmacy ever. They are beyond rude on the phone and seem to have no grasp of what they are doing. And they are responsible for dispensing medicine?!?!?!

I went there to print out an item, but none of the print kiosks worked so it ended up being a waste of a trip.

I use this CVS all the time for my parents. Have had very very good quality service, great attention to detail from the pharmacists and good service in general.

I drive all the way down there and they tell me I have no such prescription there I was supposed to go to my lawyer at 3:30 missed that then I go back to the doctor and then they tell me they do have it over there I hate to say but theyre a bunch of morons

Im from pearl river and im there all the time... I dont get the bad reviews, some people just love to complain

Call and wait for more then 20 minutes to get a person to help you.

Inefficient, unhelpful and oftentimes rude. I will not use them again.

The filled my prescription wrong 3 times over the years. Time for a new pharmacy.

The service there is not good.