Everything about the experience was top notch. Wide selection of materials... helpful crew...The finished countertop was delivered and installed on schedule and we couldnt be any happier with our new kitchen. Thanks Custom Counters!!

Very helpful Ive dealt with them for years off and on I rate him at five star

On 8/13/2020, an incident occurred at my home involving Custom Counters by Precision who were installing my kitchen counter tops. The appointment was for the workers to come between 12:00-3:00 pm. At 3:30 pm the workers arrived while no one was at the house.At 3:56 pm, I was alerted there was motion detected from my home security camera on the 2nd floor, where the only 2 bedrooms are located.The video showed both workers walking to the top of the stairs making the turn towards bedrooms and the red security light alerted them. The first worker quickly turned around and forewarned the other worker in Spanish there was a camera. They retreated down the stairs and you hear them moving the plastic curtain which was hanging up and taped to the walls as a barrier to prevent dust and workers from going upstairs.I called the office and asked Jessica if there was any reason the workers should be going upstairs where my bedrooms are located. Jessica told me, “No.” I explained what transpired, my concerns and how I was not okay with what happened. She said she would speak with the owner, Bill Prusiensky.On this same day, Jessica and I exchanged several emails including one that stated she spoke with Bill in regards to the installers and he asked if I could send them the video.I did not hear back regarding the incident. Over the next few days, I made several phone calls, sent emails requesting a status update and requested Bill to contact me. I did not hear from Bill until 6 days later on Wednesday (8/19) after sending an email directly to him earlier expressing my displeasure in how the situation was being handled.Before I was able to say anything, Bill came right at me telling me he did not think it was a big deal because I did not seem overly concerned by the incident. Bill said his workers were looking for a bathroom to which I replied there was a portable one, in fact, they parked so close to it that their car door could have hit it (see attached pictures).Bill was arrogant and told me to go head and file a police report if you are not happy and he would supply me with copies of his workers drivers licenses. He also made a reference that since I allowed his workers into my home while I was not there what did I expect. Bill also told me to get a lawyer and take him to court.I expressed my concerns over his workers nefarious actions and his mishandling the situation. Not only was it an invasion of privacy, it was also a health and safety concern. As the country is in the middle of a pandemic with COVID, I had to sanitize my upstairs because the workers were not wearing masks also violated all the safety measures that were taken over the last few months. When I advised Bill I had to sanitize my upstairs he unpleasantly responded, No you didnt. (I provided Bill with a copy of the bill for $538.46 along with the numerous pictures of the location of the portable bathroom and his workers truck).The following day, Bill had his foreman Omar call me to tell me how upset Bill was. Omar said he spoke with his 2 workers and they were written up. Omar saw the photos of the workers truck and the proximity of the portable bathroom. When he questioned his workers about it, their story changed and they told him they were looking for toilet paper.***Following should be noted:-the portable was cleaned every week-there hasnt been a worker there in the 2 weeks previously-there are pictures to dispute their new claim-the outside cameras never show any of the workers going to the portable bathroom to even check***The incident has been documented with the North Haledon Police Department. The detective spoke with Bill, he stated his workers had no business going upstairs. Bill never said that to me, the home owner.The owner of Custom Counters by Precision, Bill Prusiensky, made no attempt to remedy the situation and placed blame on the customer. Hewas arrogant, unprofessional and inappropriate.If I had read any reviews online about an incident like this occurring I never would use that company.

I have had the BEST experience with Custom Counters by Precision. Jessica was exceptional and went above and beyond. Mark & June arrived on time and were respectful, professional and courteous. They took there time installing the splash guards. They cleaned up after themselves and explained how to clean the product. I highly recommend Custom Counters. Pleasure doing business.

Custom Counters has done multiple jobs/projects for myself and the company I work for. The customer service is EXCEPTIONAL and the outcomes are always amazing. Bill the owner personally makes sure that if any mistakes are made, they are fixed almost instantaneously. The best countertop company around!

Whatever you need when it comes to counters they have it.Great doing business with them every time.Keep up the good work!

I recently stopped by Custom Counters by Precision to discuss replacing our kitchen countertops. I was amazed at their material offerings and with their production facilities. Bill explained to me everything I needed to know about updating our Formica countertops.The measuring person came to our home on schedule, and as promised -beautiful new tops were installed in our kitchen one week later.I highly recommend Custom Counters by Precision. Their staff and craftspeople are excellent. Youll be very pleased with the results!

The two men who came out to reset my sink back into my counter top were great. They kept everything neat and clean, they explained everything to me. I would recommend Custom Counters to everyone.

I would give zero stars if I could.We were given a window of 11am to 2pm by them so that they could take measurements for a countertop in our bathroom that we had just redone. At about 1pm, we were notified that there was traffic and he wouldnt be there until 4pm. So, we waited -- 4:30pm rolls around and no one is here, so I called the plumbing company who uses them for their countertop work and I was told the driver was in Connecticut.Ive dealt with tons of companies, as the home we bought is an older one. Weve done tons of work on it, and weve never had a problem until now (almost 5 years later).

Good experience. A busy place but helpful

We were given a quote for one price- in writing, and after they installed the countertop they wanted more money. They did not give a reason why they wanted more money but if we didnt pay they would rip out the new countertop and reinstall the old one. They also didnt put the seem next to the sink so I have to stare at a large ugly seem going across my counter, which was never agreed on. The office staff seems entitled and rude. I dont care if you are an employee or the owner- all price adjustments should be in writing and agreed upon before services rendered. Extremely disappointed with this company and would never recommend them to anyone.

Great service .Respectful staff.These guys really take pride in the work they do.Highly Reccomend.

Very unprofessional workers and company. I emailed them 3 weeks ago and no response, called a week later, left a message and never got a call back. Lady on the phone was no help either, she sounded like she just wanted to get off the phone when I was asking questions about the countertop. Save your money and go with a company that cares and respects their customers.

I hired them for a kitchen counter. when they came to install it, they damaged my cabinet and on top of this the counter was cut incorrectly. it was a total fiasco and they were non-response to return my call to correct the damage and mistakes. I called them 17 times and left messages. when I got in touch with Bill Jr., he was defensive and a bully who cursed me out and hung up the phone on me. This is the worst company I have ever done business with.

I am extremely dissatisfied with Custom Counters. Their customer service is terrible. I had a complaint that I expressed through the Kitchen design company I was using that coordinated my counter tops. The Kitchen design company told me the owner of Custom Counters By Precision said that I signed off on the template so its a done deal and theres nothing they will do. The whole issue was the guy that came to do the templates, his attitude, my inability to ask questions, etc.... which resulted in the fact that I wasnt given an option on something which, had I been provided the option, I would have made a different choice. In todays world where the customer is king, I would have expected more. How about an apology, or a phone call saying Im sorry you had a bad experience, is there anything we can do? Do not use this company

Great products