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Heartland Pawnbrokers
9501 W 87th St, Overland Park, KS 66212, United States
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Heartland Pawnbrokers
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re
Review №1

This people are the best great customer service good to service you all the time make people happy and willing to work with you to sale and buying all you bring to the store so satisfy thanks guys you doing a great job

Ne
Review №2

I enjoy shopping and visiting Heartland Pawn, it’s so nice and clean inside, also they’re fair pawnbrokers, and I’m greatly appreciative of their work, always been a pleasant experience.

cG
Review №3

The staff is also polite and willing to help out. I will always do my business here!

81
Review №4

Super friendly. No Bs. Had me in and out in no time with great service

Ro
Review №5

I dont think they like to sell anything in thereI

Ky
Review №6

I have only been to a few pawn shops in my life, but it’s safe to say that Heartland Pawnbrokers was the best. The worker their named Jesus, helped me find exactly what I was looking for. He provided great detail about the product and assured to me that they only take in quality items. In total, I was in and out of the pawn shop in less than 10 minutes. It’s a great place!

Br
Review №7

Joel always takes good care of me here for various parts and tools

Br
Review №8

Andy up at heartland pawn should be promoted to operations manager he is absolutely phenomenal and please dont overlook him

K
Review №9

Excellent staff! Thank you Heartland Pawnbrokers!

Ju
Review №10

Friendly staff. If they have something at another store they will bring it to the store closest to me for pick up. Fair prices,clean shop.

Mi
Review №11

My Boyfriend Went here to get us a Tv a couple of weeks ago and JJ was the absolute best. JJ is very kind and professional! I would give more than 5 starts if I could!

Wh
Review №12

Store has lost its colorful touch in the past few months. But otherwise This pawn shop provides excellent customer service and are really competitive when it comes to their buying prices especially on electronics. Ask for Joel he’s the best!

Sh
Review №13

Very kind and helpful.

Je
Review №14

Definitely the best pawn shop I have ever been. Always there when you need em. Super fast, been going here for years. Only pawn shop Ill go to, THANKS Heartland Pawn.

An
Review №15

Went in to look at rings. Good selection with good prices. Ethan was really helpful and friendly. He didnt hurry us through and took his time. He mentioned how much he liked his job and it was obvious he did. Highly recommend.

Ho
Review №16

They have a great selection of jewelry and the associates provide a level of service that rivals any jewelry store.

Sm
Review №17

Amazing guys that work here. Always friendly! Great location! Sometimes it can get pretty busy but worth the wait. 10/10 Would recommend. 👍🏻

Ea
Review №18

I have been coming here for probably 5yrs. They are amazing people, and I highly highly recommend them to everyone!!

No
Review №19

When I had a complaint about a purchase, they returned it hassle free and with professionalism.

Je
Review №20

I love this pawn shop!! They have always been so nice and helpful. They even let me pawn a ring that I knew wasnt worth much, just to help me out when I on hard times. THIS is the only shop I go to now. I bought a laptop there about a year ago and never have any issues with it, and am actually going back to buy another today for my mother. Keep up the good work guys!!!!

Ka
Review №21

Always fair to negotiate with, up-front about the items characteristics, and stand by their items. People are always shocked what a great deal I got on my engagement ring and watch and I always point them to Heartland! Thanks, guys!

Ni
Review №22

I have had an absolutely wonderful experience shopping here. I was fortunate enough to be helped by Andrew and Jesse and they are just a pleasure to work with. Andrew was extremely helpful and knowledgable in helping me with finding a laptop and camera. He was diligent in getting my laptop ready for me and was even kind enough to find an additional lens for my camera, at a great price. He was very honest and made sure to listen to what it is that I was wanting to do and pairing it with what I should be looking at for purchase. These two are the definition of what good customer service is. Not only do they both go above and beyond to make sure that you are well versed in what youre getting, they make sure to give you a truly pleasant and fun experience. They not only worked well with me, but also my kids. I truly appreciate all the hard work and effort they put in to making sure that I was satisfied with my purchases and for being kind enough to make some great deals. We will most definitely continue to shop in this store and look forward to our next purchases, whatever they may be. Thanks again, guys! We cant wait to have another dance party in the store with yall.

Br
Review №23

Best pawn shop Ive ever been to. Its small, but they has several items of which all appeared to be high quality and very reasonably priced. They were very fair with their offer on my items and explained everything very well. The staff was beyond awesome too! Ive never seen such nice people at a pawn shop or almost any business for that matter. Its almost as if they had gone to special classes for customer service or something. Absolutely professional and treated us with total respect. Couldnt have asked for a better experience and will most certainly be going back there again to buy items from them or if I ever need another loan or to sell an item. I dealt mostly with an employee by the name of Andrew, but they were all an absolute pleasure to talk to. I would highly recommend this place to anyone. Ive been to Joe Flynns recently which is a really nice place in appearance and quality of merchandise, but everyone acts kind of stuck up and as if youre presence alone is almost a nuisance to them. I just dont feel welcome there. Maybe thats why every time Ive been there, the place is void of anyone but the employees. Its literally as if they were frustrated that I wanted to buy items from them. The difference between Heartland and Joe Flynns is night and day. From now on, Ill be choosing Heartland every time!

Al
Review №24

I called in to ask about pawning a custom guitar and really nice keyboard that not a lot of these little pawn shops that have ever really seen so they didnt want to even talk to me about them. The guy who I spoke with on the phone was super helpful and even though he wasnt interested in the stuff I had, he called another store for me and hooked me up with a guy who was definitely interested. He went above and beyond to help me out when all the other pawn shops I called were just short with me and didnt give me the time of day. I will keep this place in mind for when I need to buy or sell something. I highly recommend!

An
Review №25

The people who work here are truly amazing. I’m never disappointed with the way I am treated and I will definitely continue to be a loyal customer.

Sa
Review №26

Absolutely wonderful service. They were all very informed about everything to sell and buy. They were truly genuine a s honest, trust me life has made me know. They told me information about pieces they couldnt buy and they didnt have to. They were fast, efficient, and compassionate. I will go back to sell and buy!

La
Review №27

I needed a bass amp for an upcoming gig, but I didnt want to spend a fortune on new gear. I was amazed at the selection that had of really high quality, well-maintained amps that they had in stock. I shopped online and was able to get the price the I needed. Staff was very friendly and I ran by the shop during lunch and was in and out in no time. Great experience!

ol
Review №28

Bought four laptops here already...this guys are super awesome. Great customer service everytime. The owner is a very gentle and considerate guy....I mostly deal with him whenever I go there but the guys are all nice to deal with. Great price

Do
Review №29

These guys/gals are Awesome!!!! I just got off the phone with Collin over there. Hes awesome Im a little late on a payment and they always help me out by being flexible. THANKS HEARTLAND!!!! There guinune, professional, nice, flexible. Theres no pawn shop like this one anywhere!!!! THERE THE BEST!!!!!!!

Ch
Review №30

I constantly go back and check up on new inventory and every time I return, I am greeted with kindness and enthusiasm. I usually work with Malik and am never disappointed. Andrew the manager, always gives me a great price on whatever I want to buy. Also anytime I am selling something to them, they give me more money then any other local pawnshop is willing to offer. The whole staff is extremely friendly and helpful, and they make me feel welcome to come and say HI at anytime!

Ch
Review №31

I always enjoy visiting this pawn shop. Friendly staff and good deals.

Ju
Review №32

Heartland does a great job of making sure you know what youre paying for. I bought a PS4 and without asking, they plugged it all in to show me that it worked. Joel and Malik are super friendly guys and treat everyone with respect when they walk in.

De
Review №33

They are quicker than any other pawnshop Ive ever been to. I was in and out within 5min all because Ive done business with them before. I highly recommend them and their service.

Mi
Review №34

Not the typical pawn shop. Ive pawned several times. Theyre friendly and treat me as a valued customer, not a dollar sign. Will buy or pawn your item for a reasonable pawn price, no low balling. Quality items at decent prices for sale in their store too. Go see them!

On
Review №35

Best pawn shop in kansas really cool people that work there always willing to help great merchandise and they also have an online shop that has alot more.

El
Review №36

Best pawn shop around. Colin was more than helpful and was quick and efficient. I defintely recommend heartland pawnbrokers before any other pawn shop.

Ka
Review №37

They are always prompt and get me in and out quickly. Andrew and his staff know what they are doing and are very friendly and care about their customers.

Ri
Review №38

Jesse was more than helpful. Knew how to be honest and fair. I will return here for sales and buying. AWESOME CUSTOMER SERVICE.

Am
Review №39

Love these guys. Been dealing with them for years. Honest and Id recommend them to anyone

Do
Review №40

This Place is very organized and they offer FAIR prices when selling items compared to Trading Post which I thought was best place all this time but learned that they LOW BALL everything so GLAD I came here will never go elsewhere (also there olathe store is the exact same) !!!

Za
Review №41

Amazing! Workers with great personalities. Super good & comfortable vibes. AND very fair trading & prices. This place is the BOMB! So glad I found it. Even did their the best to speak spanish with my mom, and were pretty good too lol. Dope place.

Na
Review №42

What could have been an awful experience was turned in to a great one by the folks at Heartland Pawnbrokers. I originally purchased and a PS4 after trading in a couple old consoles and some games. Once I got home with the PS4 however, it was not working as expected - freezing, trouble booting - to the point where it was unusable. Thats where I remembered the 30 day warantee, and decided to head back up there. The console seemed to work okay for the guys, so I decided to take it home and try it out again for the evening. No luck, and when I had to go back the next day to return it again, they were kind enough to swap it out for a 1TB model at no extra charge for all the trouble I had to go through. I will DEFINITELY be keeping this place in mind for future purchase decisions. They certainly defy the largely negative reputation of most pawn shops.

Tr
Review №43

Have sold quite a few things here and have always gotten a great price and quick, courteous service. I would definitely recommend checking them out, they have quite a bit of inventory as well at fair prices.

ry
Review №44

I feel like all pawn shops pretty much rip you off. But, these guys were competitive and nice

Ch
Review №45

Nicest pawn shop Ive been to, very professional. Malik is the man, he was as courteous as can be and was very fair with my pawn. 10/10 will recommend.

gr
Review №46

Wonderful.. Spoke spanish and very nice people. Great prices and trading... Will be coming back. Its good.

My
Review №47

I love this place. Ive found so many wonderful things here.

Ta
Review №48

I have been to Heartland twice.My recent experience was working with Colin Crume. His smile and attitude made me feel very comfortable. Not being very informed he still brought me to a place of being very relaxed and knowledgable. He was more than fair as they were at my last visit. I would definately tell anyone needing this service visit Heartland you will not be disappointed.

jo
Review №49

Terrific help got me setup and helped really quick

Sh
Review №50

Since 2014, my wife and I have both sold to and received loans from Heartland Pawn and have been treated with the utmost professionalism and courtesy.

Ka
Review №51

I would definitely recommend looking around before pawning/selling an item here. I brought in a very expensive camera and they offered me $20 for it, including a carrying case, cords and charger. I went to Olathe Trading Post and received $250. I was very shocked at how much they tried to rip me off. HOWEVER, I have sold two laptops here and they offered me top dollar for them!

Al
Review №52

Bring your business here! I took a revolver to Joe Flynn pawn down the street and they said they werent interested, I brought it here and sold it for 80 bucks. Great customer service.

JO
Review №53

Can I coming in sale my wii u for 900.

Ch
Review №54

Love this place exceptional service.

Du
Review №55

Awesome deal on a tv. They gave me a great deal and I will absolutely be back.

La
Review №56

Great place ,very good customer service. Items and prices are fair. Will Come again.

Je
Review №57

Huge selection of items in such a small store. Great customer service, always willing to answer questions.

Su
Review №58

Always lend me.money. My property is safe

Ar
Review №59

Decent product offering. Have to go back to see new.

Br
Review №60

Bought an item from an online posting, paid after a number of back and forth offers from them and me. an hour after I paid they cancelled the order. Would not spend your money with business people like this. they cancelled the order to gain 4$ from selling it to someone else after taking my money for the purchase of that specific product. Bad Business etiquette.

Be
Review №61

Very great customer service the owner served me today he was very polite kind and courteous took in a Sony Blu Ray player and Panasonic Blu Ray player and a Hitachi 12 volt cordless drill he have me $65 for all 3 witch is a fair price for them items used only $71.50 to get my items back if you want a nice clean atmosphere nice clean shop inside and out if you want to be treated fair and like a person go to heartland pawn and jewelry tell them Benjamin stroud sent you

ol
Review №62

Awesome customer services and reasonable price.

Ji
Review №63

This pawn shop is awesome, they are super willing to bargain a good price and are super friendly. Check out this pawn shop first.

ka
Review №64

I would recommend a different pawn shop

BR
Review №65

Bedn doing business with these guys since they open only pawn shop i will go too

DJ
Review №66

Absolutely wonderful.

Sh
Review №67

Generous and great customer service. Hard to find in a broker these days.

Jo
Review №68

Im in the store almost every week, they know me and my roommate, the place is clean and the employees know their stuff.

Ja
Review №69

They were very helpfull and prices were fair

Ja
Review №70

Great service, clean and organized. ..

An
Review №71

Best pawn shop hands down

Pa
Review №72

Excellent place, fair with the money!

is
Review №73

They are very bad don’t go there , they have staff but they don’t wanna sale it

Ni
Review №74

Always willing to work with u

Sc
Review №75

Helpful employees.

Mi
Review №76

Great customer service

Ju
Review №77

They Git down!

Ja
Review №78

Not much of a selection

Ma
Review №79

Joel and Andrew are very good at learning about many things. All employees are very friendly. Good prices on laptops and tools!

Information
39 Photos
79 Comments
4.6 Rating
  • Address:9501 W 87th St, Overland Park, KS 66212, United States
  • Site:http://www.hpjkc.com/
  • Phone:+1 913-766-1281
Categories
  • Pawn shop
  • Electronics store
  • Jewelry buyer
  • Jewelry store
  • Used computer store
  • Used game store
  • Video game store
Working hours
  • Monday:9AM–6PM
  • Tuesday:9AM–6PM
  • Wednesday:9AM–5PM
  • Thursday:Closed
  • Friday:9AM–6PM
  • Saturday:9AM–6PM
  • Sunday:9AM–6PM
Service options
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
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