Trevor is awesome! Saved us money and helped us get 3 phones upgraded. Great service. Super helpful and friendly.

The two gentlemen working yesterday afternoon (10/3/21), Luis and I didn’t catch the second man’s name, were SO helpful and kind. I was having issues online ordering something and they were able to correct my issue and seemed happy to do so!

Trevor and Luis were very helpful when converting our single plan to a family plan with new devices. The wait time was long, but worth it. The Verizon service has been much better than the former cell plan we had with another company.

I have been on hold for 15 mins already waiting to talk to someone about the worst experience me and my husband had yesterday when we stopped in there!! They pretty much kicked us out of the store saying they were closing in an hour..which was a lie because they dont close until 7pm and it was only 5 pm!!! Im not hanging up my phone until they answer!Worst customer service ever!!

Christopher helped me in switching over from prepaid to post paid, along with getting new phones for my brother and I. He did a phenomenal job and went above and beyond. It was very sad that we had so many issues connected to my account to the point where we stayed until 9:30pm to almost 10pm. I felt so terrible that I he stayed late just to help me with all the issues when he had his wife/fiancé and dog waiting for him at home. Give this guy a raise, please! (And if he had one recently, give him another one!) I am truly grateful, he is a huge asset to your team!

My experience in the Onalaska Verizon store was phenomenal, they were very courteous very helpful and they solved my problem on my phone that I was trying to solve on my own for a week and a half and they did it in a minute. I believe the gentleman that helped me was Devante the other two also helped with any questions I had were answered I will go back to the Onalaska store again

So went in Wed to get a flip phone for my father. They could not get the phone on there network. Said they had a nation wide issueHad to make an a appointment for FridY 10 am. So this Friday waiting out side the Verzon store and found out they are closed today for Octoberfest????Manager should know when the store is open?

Run, run away as fast as you can.The worst customer service I have ever experienced.Their customer service/support would be considered below average even for a prison canteen.

04/12/21 the man at the front door was extremely rude ✨ he told us that we were basically wasting his time and there were people waiting in their cars for him outside WHEN THERE WERE NONE. I won’t let his negativity bring me down tho, maybe he woke up on the wrong side of the bed this morning, but that is no excuse. wont be returning xoxoalso I wanted to point out that the lady at us cellular was extremely nice and helpful :) thanks

I usually don’t write google reviews but I had to with this bad experience I had at this store.This is literally the Worst Verizon store in the USA.They don’t value your time.Came twice to the store to buy a SIM card. On the second day they directed me to another Verizon store although they have 2-4 employees working inside.Even if they accept to help you,you will need to wait for 2 hours before they are able to help you.I am writing this just to save everyone time.Thanks

Luis the manager at La Crosse was fabulous! Great personality and super helpful.

Just plain terribleI spent a hour and 45 minutes waiting to get an answer that took 7 minutes to get PO nice I was able to get service.By the way, the young lady that waited on me was very nice and apologetic for the unnecessary delay.Im looking for a different carrier.

I’ve never written a google review but this store is so bad I had to. First they send me a email that my phones there then I go there and they say I have to wait. Then I try to call their store and all I get is a robot and no actual representation. Terrible terrible store never go

My grandchild froze my phone. The onalaska Verizon guy said it couldnt be fixed. Hed sell me a new one! Never even looked at the phone. Went to gaming Generations and they had it fixed within 8 minutes!This stores workers are terrible!

Always have had excellent service at this location and today was no different. Quinton and the Onalaska Verizon team are top notch. They go above and beyond. Answer questions. Not pushy. Just great service!!

Told it would be a half hour wait and one hour and half still waiting.the sign in windows says walk ins welcome , but apparently not.we all understand the times but be honest with people.would never come here again or recommend it to anyone.

5 stars is for Christopher !!Very helpful and professional !!!!

Owen at Verizon in Onalaska, WI, is phenomenal! He listened to my interests and confirmed solutions available for my needs. Way to provide exceptional service sir! Thank you!!

Have to say its a pain in the butt trying to get into that place to get service because of the covid however once in they take good care of you

Customer support is pathetic. If you call you have to listen to a whole 5 minute nonsense speech and why they are busy. Then go through loops just to be told everyone is busy and cant answer the phone. Doesnt matter what time you call you get this message which isnt true because there are always 4-5 people just standing around. Then your on hold for another 20 minutes with no one answering. An absolute joke and extremely pitiful.

Signed up for a new phone and plan. Auto pay wasn’t set up correctly, ended up having the phone reported stolen by the store and got a bill for 1300! Apparently when I was there they only had me pay for the accessories, and not the phone on a 24month payment like we discussed..... DO NOT GO HERE for your service, Verizon is great, this place is a joke! Corporate even told me to go back there and complain..... I’ve already spent 3 1/2 hours at the store..... I hope to never set foot in there again....

Marty was very good. And got my wife all fixed up with her new phone.

Good customer service. Even though I work for T-Mobile, they didnt hold it against me :D but the specialist who helped us, Kristen, was thorough and very kind and knowledgeable. When a question was asked that she wasnt certain about, she found the answer instead of guessing. The sales experience was quick but outstanding. The wait was long, but understandably so. I was impressed by the attention each rep was giving each customer, though it was busy. I didnt hear anyone complaining about having to wait their turn. When our turn came, it seemed like we were the only ones in the store, with the personal service we were given by Kristen. Lastly, I was impressed by Kristens dialogue instead of it being just a monologue. She communicated AND listened. Shes what a store rep should be, in any telecommunications sales environment. Very pleasing experience!

I was there with my friend whos in our Verizon group. She was satisfied by the time we left, but after getting home, the new things that were done to her phone didnt turn out ANYTHING like shed planned.

We get to the store after driving 40 minutes and we were told we only have one person working and you need an appointment.

Very poor service would not give us a appointment the guy schould not be working there.55 mile could not get my phone fix

Open by appointment only..... 6 days out to replace a phone... yet restaurants, bars and any other retail store is open for business?? 9

The store is actually pretty nice with friendly staff, but the actual company is run by blood-sucking space leeches that way overcharge for their services, slander other service providers and switched to a metered data system because the greedy, bloated investors didnt want their stock to drop 50 cents a share in order to update their awful infrastructure. The company used to lead in innovation and now are behind everyone else and instead try to use litigation to prevent anyone else from providing superior service.

They will not help with anything except to sell a phone or tablet. Have problems with your current phone there is no help. Customer service is non existent at the store in Onalaska, WI. I will never go there again and will switch my service provider.

I knew that this store was horrendous but still was the closest on my route, so I gave it another chance as it was the large store around. As usual I got no help on any of my problems that I was having with my phone. The representative working there didnt even touch it except to restart it. As if that was going to magically make it all better & I had never restarted my phone before. He was willing to blame apps for the problems & charging cords even though he did no investigation into my phone. He even made the offer to do a factory reset. It must be the default offer that any new hire is told to say to a consumer when they come in as I have been told that for the last 5 years dozens if not hundreds of times. Of course when I walk in there I get the guy with the deer in the headlights look on his face even though there are literally 5 guys at the front door who work for the company all just standing there talking to each other. I have had one store help me during my time at Verizon with a serious issue with my phone. That was up at the Mall of America after the people at this store said there wasnt any issues with my phone & couldnt help me. It is sad the level of assistance has reached.What is even worse than having terrible service is having a cookie-cutter response from the person who claims to be the owner. The response is the exact same thing that was written at least a half dozen times previously as I look back on previous reviews written. The only difference is the change of my name. If they already have a form letter for the issues that they are prepared for it looks even worse in what you are doing.

Goop place

Not sure if its possible, but I would like to book an appointment rather than wait in a line 10 deep. Once I got an employees time, service was fine during this visit. Did overhear another customer who clearly needed more problem solving help than was offered however.

The place was buzzing with people. It was a nice atmosphere and clean. The technology they used is great for working while walking around. However, the associate helping didnt have the level of knowledge to quickly and effectively solve my needs. Also, if I can return product no questions asked, dont have several employees and a manager ask questions when I politely say I dont want to talk about it.

My wife and I bought new phones at the store. Salesman did not transfer any data for us and now we discover that my wifes phone was not even activated. Cannot reach anyone by phone. Why not just be honest and post a Self Service sign in the window? Would really be nice if a human could contact me to work this out.

The staff here is excellent and well versed in the products and services they offer. We spoke to Jake, who came highly recommended, and were pleased with all of his help. He was very patient with all of the questions we had and had an answer to every one of them. Well continue to visit this store for our Verizon needs.

Staff is very friendly and helpful you in a timely manner. It does get very busy so plan on wait times. The best service in town and the best deals as well. I have been with Verizon for a long time. Their coverage and service cannot be beat.i recommend them to anyone and everyone

Cant say id enter this store even if a gun was held to my head

Just left this place after waiting for over an hour.The story is that I told the lady who check me in that I wanted an iPad 9.7”. Then she said just wait. Then when I went to check in my status the general manager walks by me twice and helps someone else. I had to say something because he was not going to help me!So now I am helped after waiting for over an hour and they don’t have it. Hate this place!I will only buy my stuff from Best Buy now!

Other than waiting what felt like forever (hit the morning rush), everyone at Verizon is extremely friendly. They know what theyre doing, and is always able to quickly resolve issues and requests.

I had a variety of questions regarding my phone, functions and data usage. I received friendly, knowledgeable assistance. I have always received professional, courteous service & today was no exception. Always a friendly, welcoming smile.

I have had several experiences where I felt they were focusing all their effort on just getting me out the door, not trying to hear and understand my concern, help me meet a resolution, and understand it- poor listening skills. Im no IT expert, but Im a relatively quick study, and it truly felt like poor customer service.

Okay service. Typical long wait times, but once you get help they are knowledgeable. Bought my current phone here a year ago. Was looking for a new case on this trip, but only had two options for my late model 1 year old phone. Tip: for cases, screen protectors, and other accessories...window shop at Verizon, go home and buy online!

Typical cell company. We actually have the best service and the best price No they dont and No they dont. Did you know all companies in the states charge twice the price and give you half the data of European countries

Worst customer service we have ever gotten by a short man named JAMIE. He was extremely rude and condescending, if you ever get him I would suggest asking for a new employee (everyone else we have had has been super friendly). Just trying to help people out in the future, he was terrible.

I like Verizon because of their coverage. Prices keep going up which I dont like. This store is good. Has a nice staff and lots of stuff to buy for your phone. Also, lots of Bose products.

Switched from sprint. Actually saved money on 4 lines and got 4 free phones. Marty salesman explained things well, offering upgrades and upsells without trying to push them onto me.

Great service and Calvin Kamrath was an awesome help. Answered questions and was great to his colleagues

Love Verizon and their staff at this store! They are extremely knowledgeable, friendly and fast at their job. I wont go to any other Verizon store but this one!

Great customer service with my problem! You were really busy on a Sunday and got me away in good time. Thanks

Not very helpful.Also... My Dad put me on his Cell plan and because of that I received a free iPhone XR that just came out about that time. Its like an 💲8️⃣0️⃣0️⃣phone. All is good right? WRONG‼️This was my 1st iPhone and I locked myself out, but it turned out that there was actually a manufacturer problem. I went in a couple times trying to resolve issue etc. Well they said it was Apples problem ottoman line. Okay, fine.🤦🏼‍♀️Here it comes. . .So Im not sure how many months or weeks went by after those visits, but on the next bill there was an extra $800 charge. They charged us months later for the phone that I received for free (received free because of the promotion they were running). They claimed I said something to the Verizon employee that made them change the plan or something like that. No, I did not do that. Even if I could do that, how would anything I say result in back tracking and paying for a phone that I previously got FREE FROM THEM.🤷🏼‍♀️🤔How could I even change something as significant as adding $800 to a phone plan that is not under my name ?I’m pretty sure they never fixed this mess either. Maybe we will find a new carrier because this is rediculous. Someone on their end messed up bad and then tried putting the blame on me.Check out my many other reviews...most are positive. . Just saying...

I’m a service person and I just received the worst customer service at this location. When I was there and dropped 2k on two iPhones they were the best, great service, friendly faces and super helpful, today I walked in needing assistance with two iPhones that were acting up and they treated me like I was the dumbest person. Extremely disappointed in their customer service. I’ll never purchase from them again. They should train their employees to value their customers regardless if they’re in there to drop some cash or if they need assistance. I would recommend taking your business somewhere else.

Went in Onalaska, WI. Store to pick up a new phone, he went in back came out put new phone in a bag and told me have a good day. I asked about help setting it up for me , they dont do that anymore. Handed me a piece of paper with some instructions on it and said good luck. Poor poor service.

Their primary purpose and goal is to sell you a phone case, screen cover, etc. - all of which you can buy on most any online site for the price less than half their price. They have no concern as to whether or not your new phone actually works.

Helpful and patient. Fixed an activation problem even though it took a long time.Update: again very helpful in getting a phone that we purchased on Ebay that had problems upgraded to a new phone. They did not have to do this, but they made it happen with a great trade in. My daughter is very happy.

Typically a very long wait. Since its a phone store, they could offer phone chargers for customers who visit after work or who wear battery down during the long wait. Depending on customer service agent, the level and knowledge of service greatly varies.

Got to be very careful when shopping at the store often get conflicting information from different Representatives. Generally theres a long wait at the door and the staff really isnt all that knowledgeable. Ive had too many times with stuff they tell me they cant do when other representatives from the company management tell me that they are supposed to do. I have had a lot of trips back and forth to this store unnecessarily. It really is unfortunate that this is the only direct Verizon store near the area. I would gladly go anywhere else if I could.

This is my go to Verizon store. The staff is super helpful and knowledgeable. They explain things that my family can understand!

They do not answer phone when you call them. Make sure you get salesperson cellphone. What kind of telephone company doesnt answer the phone??? Salespeople are awesome after you get to talk to them.

Nice store. Employees are well educated on the latest products and always seem eager to answer any questions.

Excellent service. Really have a lot to chose from.

Limited help regarding my problem and wasnt too familiar with an appointment they set up for me the previous day before....

Thanks to Chris for helping me get the new Samsung s9+ for my sons birthday. Gave me different options and updated the plan.

I have given this store a couple chances but each time I visited the sales men had no idea of the details of the holiday specials and new plans they offer. I would have lost out on $100 if I didnt call Verizon Support and have them get things straightened out.The sales man accused me of fraud (his exact words) until he went to his manager to figure things out! There is no way switching my wife from one plan to a new one is fraudulent!

Extremely pushy and dishonest salespeople. Recently went in to upgrade to a smartphone and was met by an eager beaver named Jamie who was keen to sell me top of the line iPhones for a starter phones. Would do nothing but push Apple products when other cheaper phones would do and without asking, filled my bag with every useless gadget attempting to add $200 to my bill. Then he had the gall to tell me my phone plan would be cheaper with this new smartphone while conveniently leaving off the fact that my phone bill is actually $35 more with the smartphone payment. On top of that, tried to convince me getting home service through verizon would somehow be cheaper and better than wired Charter. Absolutely mental, its not even close.Literally the most dishonest and pushy salesmen Ive ever dealt with. Verizon is ok. Do not recommend going here though.

Lovely staff. Always willing to listen and understand

Verizon is overpriced to begin with and sadly one of the only cellular service providers that work in my area. I ordered my phone online to pick up in store. Got to the store where they checked me in and said an associate would be right with me, that was 30 minutes ago, I’m still waiting. Since they are so overpriced you would think they would work harder on customer experience.

Called early to make sure that I was able to get a phone added to an account. Filled out all the paper work and had it turned in and approved. The guy that did it said I could come in that day and get it at any time. Drove 30 minutes and when I arrived they didnt want to be bothered to pull up the paper work because they were not in charge of it. Now I get to take time out of my day tomorrow and wait around to see if they can help me this time. Considering just sticking with sprint now.

Super friendly and knowledgeable staff. Shane and his crew are a class-act which deserves the highest marks for customer service!

Like someone said in a previous review the store is great has wonderful people that customer service over the phone they do not do their job the incompetent and they screw people over Verizon wireless is looking for a lawsuit if something isnt done not to mention lose business from us in which we have a lot of lines. You are not suppose to be charging my mothers bank account card, she uses that to pay her portion but instead you rob her of over 400 bucks charging her for everyones lines when that was not supposed to happen and then blame it on her when shes been paying with that card for two years and this hasnt happened until now. Just when we thought we had that squared away you guys try using her cardagain but luckily this time she got smart and canceled her card and got a new one and now sends us a check to pay for the bill. Not to mention Im getting really tired of your shity service and then we having to pay for it and I see everybody else have better service than me and a lot of them are on prepaid from like Walmart or stores like that why do I want to keep a contract and get shity service and then have family get robbed when I can go somewhere better for better service let alone have family get robbed. The customer service needs to improve over the phone what was the real eye issues somebody needs to take this up with headquarters before they start losing a lot of business and start having lawsuits ,Im saving all the proofs we have.well lets not forget you cost us $2,500 for a weeks paycheck as my fiance is an over-the-road trucker and he needed to print his invoice with his hotspot data so we could get paid two weeks ago can customer service told him that there is outage in Minnesota well I hate to say it but if there was an outage in Minnesota two weeks ago my mom would have called me up friends would have called me up like usual and asked us why our service isnt working and I heard nothing so the customer service person lied so they could get your business out of trouble for costing us $2,500 dont let it happen again or we will have a reason to get out of contract without any more payments do I make myself clear. business for this company is going downhill more and more and frankly Im pretty much tired of it and we will be done as soon as contracts and phones are donein the meantime anymore fraud any anymore screwing us out of paychecks and we will be done immediately.I dont recommend your companylike I used to and like I said customer service over the phone does not do their job like theyre supposed to I will not do anymore surveys for any employee over the phone except for the ones in the store thank you to the ones in the store you guys are awesome you do your jobs well thank you.

We went in for the fifth time with aapple problem no help! I had abattery problem charge lasts about three hours dont bother with new battery just get a new iPad planed obselence save our planet?

Good service, patient staff. But I still feel raped every time I upgrade to a new phone.

The help is overwhelmingly smothering upon entering. Awkward and uncomfortable. Otherwise awesome. Very helpful and knowledgeable help.

Knowledible staff. I was helped by Tim and Jed who know their stuff. We were in to add a line and it went fast. I am dinging them a star because everything is so expensive.

Horrible customer service! If youre phone has a defect and only had it for a few months, they send you a junk replacement and still have to pay the full price for the phone. Rates are way over priced. I was lied to at least 10 times, saying that I could get a new phone for the defective phone and I got 3 junk ones that had the same issue. Also the replacement phone didnt come with an S pen! No reasoning with them. Its over a month later and still with a phone that doesnt work and still have to pay for it! Go to US Cellular!

Everyone is very helpful and friendly.

Came in for new iPhones and was immediately greeted by the manager who said there was a 1+ hour wait. We said okay and browsed. The store was very busy. After waiting an hour an employee was ready for us and asked if we were looking for new iPhones. We said yes and she informed us that it would be at least a month for them to be in stock. They should have told us that when we walked in the door instead of making us wait an hour!

I am content with my service, but often wonder if there are better deals, but I like verizon coverage

The representative that helped me was amazing. Jenny had way more patience and persistence than i had for the prepaid customer service people.

I could not show how the phone was acting up, but I explained what was happeningHe ran diagnosis on phone and saw some issues and ordered a replacement phone. Rate 5 star.

I had some data problem with my iphone where roughly 90% of storage was filled up with extra. I had read some guides and followed videos online to clear my internet cache, I cleared a ton of apps, videos, pictures, music etc on my phone and the data graph never changed so I tried to clear the phone to factory install and start over after running into various problems when I connected it to Itunes. I explained this to the clerk who was helping me and the first thing she inquired was an upsale on a bigger storage plan. I felt I made it very clear that my phone storage wasnt the issue. She played with my phone for about three minutes and then asked me if I wanted to get a new one under the insurance coverage plan or perhaps I should call an iphone help line (hard to do without a working phone Miss). She never told me if the phone was broken or unreparable. She then told me after I asked some questions about a replacement to take the iphone sim card out with an earing or something. Im a male, and not to get into gender stereotypes here, but I clearly do not have my ears pierced. My point in all this, I dont think this girl listened to a word I said when I came in and explained my problem. She went down a list of check the boxes and did so with very little concern to my issue in my opinion. I know sales is about making money, I completely understand that; but please dont listen to me ramble on about my product problem and then offer me a solution of an upgrade when I clearly asked to fix my phone and help me with why the storage space was continually filling even after I was deleting things. The store is very clean, very well set up, and they have a great selection, but this clerk was clearly not interested in listening to what I had to say.

Very helpful went to the max.

Theyre always very a prompt and generous and helpful when I go there but every time I go there the problem is resolved right away and as soon as I leave there its back to the same thing we was before so Im screwed again I have to go back up there.

I was in today and again had poor service. There is one rep who is great, I will wait for her going forward.

Absolutely flipping horrible. No customer service just pushed upgrading phone. DO NOT VISIT THIS STORE.

The person who helped me was really nice and helpful.

Long wait time but service was good

The guy who helped.me was extremely helpful. Very knowledgeable.

Store provided prompt, professional service when I showed up.

My work phone just stopped working (defective, covered by MFR warranty), so I stopped by to have them temporarily move my number to a backup phone (Galaxy Note 3) until the replacement arrives.Then representative states its not possible, some BS about only activating devices with WiFi calling, something to do with their upcoming 5g networks...I left disappointed, then decided to try anyway... The Nano-SIM worked in the Note 3s Micro-SIM slot IMMEDIATELY (albeit somewhat loosely) and after fashioning a tray out of the corner of an old credit card, its nice and snug.Thanks for absolutely nothing, such BS. Just another reminder not to trust phone providers. If it doesnt involve them making a sale, adding lines, or more service, they could care less. Maybe it wasnt intentional, but it would have greatly inconvenienced me if I had to be without a phone, even for just a couple of days...

They were very helpful and got me a new phone and added onto my husbands contract very quickly.

Gentalman who waited on me was great! Friendly, funny and good at his job

Lynn is a blessing. Great person to work with

Great fast and service friendly.

The sales associate I delt with was condisending, rude, belittling, a feeble minded. I had an issue with my equipment and also Verizon credited the wrong account the sales associate was not a people person even though I was being completely respectful to him I did not receive the same courtesy. I hope this guy gets exposed for being horrible with people and lose his job. Its ridiculous the way he treats people.

Very friendly and helpful staff; also quite knowledgeable. Accessories for last-generation devices can be lacking, and pricing can be a bit high on some items.

Great service but slow due to the amount of patrons.

When we walked in to buy a new phone, the customer service person, Jamie, asked my husband what was most important for him in a new phone and he said that the only thing he really needed was a head phone jack. Jamie then proceeded to put all his effort into convincing us why my husband was wrong and tried to sell us blue tooth headphones and phones without a jack for a good 20 minutes. He had very little knowledge about any of the phones and I asked specifically about a newly released Motorola I had received notifications about and he said he had no knowledge because he has so many phones to keep track of and hed been off work for two days. Long story short we left without a new phone and considered switching providers... But we got news that the newest models were bringing back headphone jacks due to popular demand (surprise surprise) and we ordered online. I had never had customer service this terrible ever. I even mentioned to Jamie that he might just have to try to sell the customer what they want instead of trying to convince them that what they want is wrong, and he went on a five minute rant saying he could care less either way what we do, but headphone jacks are outdated... We still laugh at how ridiculous the whole situation was!

Aside from the wait , which I expected. I have had the displeasure of dealing with Jake on more then 1 occasion. Which each time I have walked out without any help. I have gotten sarcasm, belittled on my decisions and told they don’t set phones up there.. which is not true. If you have employees there to help CUSTOMERS.. then do so! I pay dearly for my plan and phones! Not impressed!!!

Well stocked very friendly and knowledgeable employees pretty quick service

Great way to pay phone bill instead of writing check