Helpful staff. Crystal was good to arrange for service. Shop manager was nice but couldnt get the recall fixed. Another 200 mile trip. Driver facilities were good.Second trip qualified for 5 stars. Jason was great. He took the coach right away and worked on it. He came to fetch me when he was done and went over what was done. Awesome service. I shall be going back again when the need arises. Thank you Jason and Crystal.

Great service here and very friendly helpful staff had to stay in a hotel they paid for cab to and from hotel everything you need here, drivers lounge free wifi laundry and showers and dog kennels, just wish dog kennels were closer to the shop area though

Shawn went above and beyond with great service to replace my motorhome a/c compressor while broke down on the freeway highly recommend!!!

Excellent and quick service. I went in having transmission problems and Crystal was very efficient and polite. Kept informed and gave me a good time when truck would be done.from Jose V Fairchild freight. # 8264

No service and was told you had to make a appointment and it would be 2 days

Need to hire another parts room clerk.

Very helpful staff….

Professional and friendly. Thank you to Nicole and Crystal for working hard to source parts and getting me moving.

Hey truck drivers, these mechanics don’t understand anything. It took 3 mechanics 12 hours and 751$ to do absolutely nothing with my truck. The problems was not fixed at all. Never returning and I don’t recommend honest truckers to their scam of a shop. I was later told by a coworker it was a 30$ fix and was able to fix it myself. When they charged me and didn’t even fix it in the first place. And didn’t listen to my suggestions!!! Don’t waste your time or money!!!!

They have everything yall need for yall BIG trucks

Fabulous place to get towed to after breaking down

Great location. I have always recieved excellent service here. The staff is helpful and really has gone the extra mile for me each time I have needed service.

They had what I wanted

Great ammount of tools and material to fix a rig.They had a part for my international and sold it to me at cost.

They fixed me up. It took longer than expected and forgot to put 2 caps back on. Had to pull over and do it myself. But overall helpful. Pricey

Picking up parts there after hours is always great. The guy behind the counter is knowledgeable and always nice and will go the extra steps to find what you are looking for if you dont have a part number. Hopefully hell be there a long time

Pretty easy in and out. Truck was repaired in a timely manner. -1 star for taking my number but not bothering to call to inform when repairs were done.

Good customer service. But takes longer to get done than what they say.

Ordered parts here very knowledgeable staff very polite an awesome service

Decent service

Truckers beware. Truck was smoking and cutting out. Three days later and $2600 ($2000 in labor) left shop still some smoke but not as bad. Drove 30 miles to Loves for the night. Next morning truck would not even start. this was on a Sunday and they were closed. Called on Monday and was told we would have to have in towed to their shop and they would look at it. Had no money left for a tow so asked them to have the manager look over what had been done that would cause this. Truck had never not started even when running ruff. Nobody ever returned our call and I have yet to figure out what they did that took 15 hours of labor cost. Lucky for a us a very helpful manager at Loves figured out if was a valve and drove all the way to freightliner and back to get the part and only charged us $200. One would wish Freightliner would have been so helpful instead of only for as much money as they could get

Timely, honest service.

When our RV threw a serpentine belt these folks were willing to squeeze us into their busy schedule and took really good care of us. Otherwise we would have been waiting at least a week just to get looked at at another location. We carry extra belts with us so that helped with the repair time but they gave us the once over making sure nothing else was damaged and in addition to that they took care of a recall notice for us.

I tried this dealer hoping to have a better experience then what I had at their dealer in Pacific. No such luck. Ever since John has left they seem to be more interested in extracting as much money as possible out of you to diagnose a problem then fixing it. I brought the truck in for a major problem and they advised they thought it was a flat spotted cam. But they kept asking for more money to diagnose. After they burned through 1150.00 of my money I finally told them to stop and I would pay and pick it up. When I went to pick it up it took 20 min for the guy to even start helping me. Then he kept leaving to do other things. On top of this he was really rude to me. He finally got my bill taken care of to release my truck. It took about 45 min. Because of how bad the service departments are at nw Freightliner I will never buy another Freightliner. I believe you can get a better product and be treated better by staying away from Freightliner and taking your money elsewhere.

I dont know if its just me but how come every freightliner dealer service department in the country lies to you and makes you wait for hours in the waiting room just so you can come outside and see your truck parked in the same spot untouched after telling you Oh were not busy just hang tight for a few hours and well have a diagnosis on your truck. I was told before I checked in here that they were not busy and that there will not be a wait to get your truck looked at. Ive been here 2 and a half hours and my truck is still sitting where I parked it. I really dont trust freightliner service departments but seeing as I have a full warranty I guess I just have no choice. Second shift made up for it and got me out in a reasonable time so its cool.

They did their job! Produced issue and fixed warranty repair in very timely manner. Staff friendly. Huge parking lot area and easy access off I 5.

All I did was pick up a friend while his truck gets worked on.

Absolutely painless.

Id give 5 stars however they dont sell everything I need for the truck. Great service so far!

Its very easy to say you had a great experience when everything flows smoothly. It becomes even easier to say you had a great experience when everything that can possibly go wrong does and you have a team of experts and professionals to get you through. I was extremely impressed with how everything turned out. Great prices, great techs, and second to none customer service. Thanks for everything guys. If i can help it. This will be my go to freightliner !

Harry the night time manager took excellent care of us. As busy as this shop gets, they get the job done right.I needed special fabrication work done. I explained to Harry my idea. He thought about it, came up with a better idea, got the job done ahead of schedule and saved me money.Dont be afraid of coming here late folks, the night time guys rock and roll.Thank you Harry and night time staff!Excellent!

Very helpful had everything in stock will be back up and running in a couple of hours

We asked for a problem to be addressed that was confirmed by multiple symptoms; we were quite encouraged when talking to the service manager. He didnt test for our problem insisting it was something else. None of the problems we came in pointed in the direction he took which aggravated us. But we took it elsewhere where they tested it and found that the problem was what he guessed. So I am upping the stars in my review holding back because he was unable to do the testing to prove that diagnosis.

Knowledgeable parts department personnel, great service! Thank you!

Jon was amazing! Quoted me a price and stuck to it. I explained that I was on a very tight budget and he understood 110% I am never looking for anything free but at this moment I was low on funds. The guys were great and quick. I was even loaded a changer for my son to charge his iPad- Thanks Crystal!!

Just happened to spot their store off the highway, needed some parts and The service was great, second time I was in they offered me lunch, theyre really personable and friendly.

Best Freightliner around. Fast and on point. Good prices. Amazing turn around time.

This place really is horrible I have been here for over4 hrs keep being told that its going to be another 3 to 4 hrsThey close at 1130 pm and Ive been here since 300 in the afternoon and its now 800 pm and they say wait another 3 to 4 hrs Wow I will be here doing a 10 hr reset and moreAnd you all say its a awesome place wait until you all get treated like this you all might think twice about how great they are Ive watch trucks come in after me get fixedAnd leave and Im still waiting!!!!

This is by far the best Freightliner Northwest. Ive always been happy every time Ive went here.

I purchased a used 2013 Freightliner about a month ago, so far so good! Mr. Jim Harris was helpful and above all totally honest. I got a great truck at a great price, and they made it easy. I would reccomend Northwest Freightliner and Jim Harris to anyone, they will do you right.

Very friendly staff. Would recommend if you needed anything. As I waited in the parts line I overheard the employees helping other customers on the phone and in person... Very professional and profecient in their trade.

Had semi and motor home both worked on here was very happy with their work and communication

Chrystal and Jeremy were the bestKept me informed and worked to get me back on the road fastThx

Very played back profetional people fast worker. TV, showers vending machine very nice to have.

I stayed in our drop lot for the night was really nice and quiet

Sorry but I had so bad experience, I called them ask them if they have time can i bring my truck she said yes we dont have that much work today so just bring it we take care your she is so nice lady work in day I called 9am ,so I check in 2.30 pm done all paperwork, so I wait until 6.30 pm but they dont look my truck. So I went to service office there is guy name JON being sooooooooooooooooooooooooooo rude and telling me You are not so special so I cant take your truck in right away Im too busy omg believe me if my truck broke down middle in road I still dont want to go there this is worst customer service and had in 15 year truck line sorry guys please dont waste your time to there

I had a 1998 Dutchstar that was having a battery issue. They told me it was the Alternator and charged me 1400 dollars to repair it. When I picked it up the batteries again were dead and they said they forgot to charge them and jumped them. I took it to Eugene. The next day the batteries again were dead . The new alternator should have charged the batteries. The issue was $300.00 worth of batteries NOT ANY ALTERNATOR ISSUE> I wrote coporate, certified and they never answered. I have an independent RV dealer who can verify the issue. BAD BAD BAD PEOPLE. DONT GO THERE. DISHONEST AND DOES FREIGHTLINER COMPANY A DISSERVICE!!!!

Nice staff, sometimes are out of basics but usually have necessities on hand. Close to home, easy access off I-5, good hours.

Excellent varieties good displays great vegetables

Great service, quick turn around times, and they know how to prioritize their work to get the most people serviced before closing their gates for the night. Also fair and reasonable pricing and a super honest staff.

Although busy they are quick to diagnose and fix the issue

Crystal I believe her name is was very professional and polite. She deserves a pay raise.

Great people day staff and night staff has taken good care of our trucks for along time thanks every one at frightliner northwest see ya soon for oil change Tom and Julie L.has taken great care of us for years

Very nice staff. They got my truck rolling in a few hrs. A+

Very helpful

Good place for Commercial Truck repairs and parts. They are quick.

Minor repair in and out short and sweet....

Do not ever go her. I brought my truck in for an air leak in the dash and a coolant leak. Three days and 823 dollars later I went to get it. I started it up still had an airleak in the dash. I drove it up to the office and they said I could put it back in but I had to go. I stopped that night hot up the next morning going my walk around and guess what, coolant all over the ground. They also told me I needed a u joint now my truck vibrates worse than ever. They said I could take it to another dealership but why. Worst service I have ever gotten anywhere

Great experience. Good service and quick in and out.

This dealer has been very accommodating and the service dept personal are very friendly. They get my highest rating

Very informative about what was being done and the diagnosis of the truck.

Have had dealings in all aspects, parts, service and sales everyone always go out of their way to get things right the first time

Check engine light back on after repair, literally on the way home, no response after notifying FNW...

Great service and knowledgeable personnal.

Obviously I do not understand how Freightliner warranty works. It is not like all the other brand new vehicles I have bought in the last 50 yrs. So my experience with Freightliner warranty is, if youbuy anything with their warranty plan on paying for every little thing they do and dont expect to have anything fixed.

Never been at the business but there is a spot to pull over and stretch

Great customer service

At the parts counter, i learned something new.

Stood at the counter for 10 minutes and received no help , ended up leaving never to return.

Excellent staff and great product availability

Great place to shop

Long time wait,they dont call you to up date,

Good service.

GreT people very helpful

Great parts & service departments!

Great customer service

Excellent service and help .

Very friendly staff

Didnt understand the problem

Just got keys made for my truck very friendly parts counter open late

They will take care of you.

Like the people there but Im always uncertain of the QA.

Bus broke down...grateful for your parking lot!

For all of your big truck needs

Great and professional

Very friendly and had is in and out in no time.

Great customer service

Parts is open until 11 pm!!!

Cool place

Great place

Beautiful

Okay trucking company

Loved it

Worst Freightliner dealer ever!

Great service

Cool people

Nice

Worst .. service

Trucks

Awesome