We purchased over $2300 dollars of inventory. They loaded up our windows on top of each other in vehicle stating that it would be fine to transfer them this way. Four were wrapped in cellophane and we even used blankets. No delivery option was given. When they arrived to our destination, $600 dollars worth of windows were broken of the ones that were on the bottom of the stack and no cellophane wrap. They do not care, even though they stated that would be fine to transport them that way and they are not willing to work with the customer and we are out the money. Save yourself the headache and go to Lowes or Home Depot. They will give better customer service sadly. We expected them to be the experts and tell us that that method of transporting the windows is risky and we would have just made two trips.