user
Straus Carpets
2828 Ford St, Oakland, CA 94601, United States
Appearance
Straus Carpets
Comments
Ka
Review №1

I can give the people at Straus only the highest of compliments for their products and for the professionalism of their employees We had new flooring installed last week-luxury vinyl planking in the kitchen and bathrooms and carpet throughout the rest of the house. Everyone at Straus was great to work with and made this an easy project. The two installation teams were on time, they worked non stop and the finished product is beautiful. The office staff was most helpful every step of the way. I have already recommended Straus to people I know who are in the market for new flooring.

Lo
Review №2

I hired Straus to replace the carpet in the bonus room of a rental house, overriding my property managers recommendation. After the manager paid the bill, I learned that my excellent tenant was complaining that the new carpet had big lumps under it, and the installation had left walls looking bad. I got Straus to go back, but only with some pushing. The second installation was worse, leaving the carpet a tripping hazard. I was ready to push for a refund, but the tenant was forgiving enough to let Straus back again. I talked to the owner Tom, who told me that he couldnt assure me that the third try would go any better than the previous ones. He refused to recognize that my time and aggravation were worth a penny. In fact, he acted as if Straus had done me a favor by not charging for the second visit -- the one we were now still struggling to correct! I found this all very peculiar for a company that makes a big deal out making things right for customers.

Ke
Review №3

Good prices, amazing customer service! Excellent selection of remnant carpet.

Lu
Review №4

Great service here. Very knowledgeable salespeople who are helpful but never pushy. Trouble-free installation and great product. Im now shopping here for a second project!

Li
Review №5

We got three estimates to do a fairly large office carpet replacement in two phases and Straus was very competitive. Patient and caring Alex Trujillo came to bid our job in August. He showed how thorough and organized he was by mapping out and labeling the building, then listening and confirming what we needed. The estimate was timely, even though he was getting married a couple of days later, and he answered queries quickly. While we pursued the other two options, it was clear which company stood head and shoulders above the others.Office move-outs are tough and Straus brought in a huge crew and completed the first phase in two hours, starting at 4 pm on a Friday. By six the first office was put together and operational once more. The work was skilled and the crew genial, clearly all got along well. Phase two was another Friday night, and the results we just as good. Alex came back to do a little touch-up two weeks later. Great follow up! He brought three long and beautifully finished runners cut from our carpet material for the warehouse entry points. These were done at no charge.We couldnt be happier with our beautiful new carpet and plan to have them replace the WC floor in November. You owe it to yourself to call Straus for an estimate for any project you are considering.

Pa
Review №6

Im a licensed carpet contractor myself have known them for about 30 years, great place to get carpet. I just bought some carpet there, so what does that say ?I recommend them highly, theyve always been upfront no shenanigans nothing else to say except maybe thank you

Be
Review №7

They were so kind, the even had a TESLA CHARGER in the parking area how cool is that

Va
Review №8

I was so pleased with the service Linda gave us. Everything was delivered and installed exactly as she promised.

94
Review №9

Good prices. Quality installation. This place is easy to miss while driving by. The showroom isnt much, but they have a good selection of carpets.

Ra
Review №10

This place is an amazing gem. Great staff wonderful choices fair prices.

Na
Review №11

Meh. depends on what your looking for, literally acres of carpet you can see touch and paruse. remanants, some with flaws. they will refer an installer. i just did not find what I was looking for. worth a trip.

Ia
Review №12

Hey it’s us who call you and answer the phone

Ni
Review №13

Great people and huge selection.

Mo
Review №14

Absolutely loved working with the crew; not just great quality but called back when they say they will and show up as planned!

Da
Review №15

Wonderful shop

Information
56 Photos
15 Comments
4.3 Rating
  • Address:2828 Ford St, Oakland, CA 94601, United States
  • Site:http://www.strauscarpets.com/
  • Phone:+1 510-428-2828
Categories
  • Carpet store
Working hours
  • Monday:8AM–5PM
  • Tuesday:10AM–3PM
  • Wednesday:Closed
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Repair services:Yes
  • Service guarantee:Yes
Similar organizations