Sometime during Covid, the delete button on my Macbook Air stopped working out of the blue. I made an appointment at the SoNo Apple Store and was so pleasantly surprised when the Genius Bar representative kindly offered to replace the entire keyboard at no cost. Wonderful service and staff!

Sad, strange experience. Inefficient. Disorganized. Happily waited as walk-ins, even when we knew exactly what computer we wanted to buy. Seemed really odd to be waiting when there were so many staff who did not all appear honestly busy. I wondered if perhaps there were only a couple salesmen qualified to sell computers. When we kindly asked where we fell in the lineup, after 30 minutes of waiting, an employee was defensive and almost hostile. Final wait was probably 50 minutes (purchase took under 10). Completely the opposite of the experience that we used to receive at the Stamford Mall a few years back. By the way, they should be greeting their customers and making them feel appreciated and welcome. Needless to say, I will not return anytime soon.

Its a clean, safe space large parking garage lots of visible security personnel inside the mall and out.Numerous eateries and lots of seating are also kid-friendly.

I love this place to death KATALINA helped me out big time I hope she gets the recognition she deserves. I have came to apple plenty of times and most of the time I was never satisfied with theyre service some of them act like they dont want too even work there or help you! She had the most patience with me. I ALWAYS have a lot of questions when coming in to make a purchase and she answered every single question I had. She was so patient and took care of me!! THANK YOU KATALINA!! hope you see this review and they give you credit for your services hope you are there the next time I need to purchase.

Wish I can give them the score in minus. Worst customer service. They are comparing there service with medical services ( thats the word I got it from apple representative).I have a long story to share of my experience with the store. I will say I will never ever go to apple store. If I need new MacBook I will go to Costco. I will buy my laptop in in few mins and out. I dont have to get an appointment.to buy a laptop.Yup, we have to take an appointment at apple store to buy a laptop and you have to wait two hour after your appointment to get a laptop.

I feel so sad ，i was been here before we call the appointment, when I walk in ,they don’t like service , this is the 3rd times ,I don’t want come here anymore . Very bad service

Each Apple store is special, its people are always attentive.

Waited over an hour and a half to pick up new macbook air. ordered it online and arrived at the store an hour after order was being processed. absolutely absurd.

6 managers standing around taking names and 3 specialists helping customers. You wait 50-75 mins even if you know what you want to buy.

Worst sign in policy ever. I go into the store for help, told to sign in and after all that told to wait 5 minutes for my reservation. I sit outside and literally see 10 people just talking to each other. How is there still a wait this doesnt make any sense, i get signing in but WHY WAIT IF THE STORE IS EMPTY.

I did a walk up to this store. With no opposition to the line. As we know all apple stores will be busy and there is a possible wait. The person who I spoke to was pretty aggressively trying to get me to go and treated me like a robot. It was really patronizing and bizzare. Hopefully this is not your experience.

I have to say, every Apple store experience is different, but there is no other like this one. I know Apple is known for excellent customer service, but this time, they surpassed my expectations! I was just there to get help on backing up my laptop. Im not the most outstanding tech geek, and I usually get around. I went this time as my last resort, and I feel tempted to come back every time I stumble upon a bump in the road with my Apple products.I got help from a young man called Angelo. He was great. Probably the best Ive ever had. He not only was very knowledgeable of the products; he did know what he was doing. He kept the conversation going, and you can tell he puts others needs in front of his. I think Im here leaving this review because I was so blown away by his communication skill. Now thats exceptional customer service. Someone, please give this guy a raise!

The most crowded electronic store in stamford mall, and the service is pretty fast, thanks to 🍎 for providing sales and services and in Stamford mall.

Overrated! I was in the store 6 workers at the front door but I was told that I couldnt make a purchaseon a watch. I would have to make an appt. and come back tomorrow. Im not from the area. This is insane!

Impossible to speak to someone at the SoNo store in Norwalk, CT.Got cut off and denied access to the store. All I wanted was to know if the store had a certain model and the price ... I begged to speak to someone and they just wouldnt switch me. They operate with Remote people who dont seem to have the answer. Whats going on with Apple? Another cost cutting method at the expense of the customer? Good grief

I had a great experience buying in this store. Especially with my iPhone, I had some issues regarding the display. I ended up changing my phone 3 times (I also realized too late I needed 256GB) and the stuff was really helpful and willing to help. Would absolutely recommend!

First time there. Google maps did a poor job getting me there. Sent me on the highway twice. Kept telling me my destination is on the right while I was on the ramp. You have to park in the garage then walk to the second floor. Place is nice and new but was a ghost town. More workers than customers.

Things got better than before Covid. You actually save time whn the line and your place in it is organized. Still need to lower pricing.

I’ve been to this Apple location 4 times and they gave me great service all four times.

Camp ...Best kids store ever.

The staff was friendly, and the store was vast in size. A good Apple store, this is!

Greatest store in the mall, Apple!

Brian was fast, efficient and a pleasure to work with. Thank you so much for all the help.

Good attention but there was something that I did not like

Quick service and great service

Went in to see if they can fix an issue with an iPad. All the staff did was try to sell me a replacement. I issue was so minor that I went home and googled how to fix it and fixed it myself. All they were interested in was selling new iPads to me, instead of trying to help me resolve the issue with my existing iPad. Will never go back.

No need for review for apple store

Everyone is so kind and very professional.

I hate Apple. Prefer an open and less elitist company but they were great when i had to pick up an emergency charger for someone but $90?????

Busy but not crowded. Don’t feel rushed. Very helpful staff. Pretty awesome experience.

Norwalk apple store Has the worst customer service ever starting from the manager Jason and Brian The worst experience ever I will never go to that store again. There was no one in line waiting and they refused to help me reprogram my phone. Extremely unprofessional Brian made me feel like I did something illegal with my phone questioning me multiple times as If I was lying. I will never buy anything pertaining to Apple to ever have to walk into another Apple store ever again

Friend prank called, guy was cool.

Bad tech. Great customer service. But customer service is not particularly helpful when I waited two hours for them to do a repair and I have the exact same issue. NOT FIXED. Sixth time trying to repair a three month old Iphone. I have to go back today. SO tired that they are unable to understand that every now and then, a great product kicks out a lemon.

These people are a joke, they forgot about my repair and tried to play it off

The store is fine. Only issue: employees will go ask the white customers in line behind you what they need help with before you if you’re black. There’s no other reason for it, there’s no way they could know what everyone needs and who’s inquiry would take longer before we check in with them, and yet they’ll walk behind you to ask the people they think will spend more in the store. We showed up within 2 minutes of each other. They looked at me, a young black man, and probably assumed I was coming to just look around the store or something. I was actually picking up $300 worth of items, while they were getting a phone repair. Can’t say apple will be losing my business, as a company I still like their products, but just leaving this review for other POC to see before coming here.

The really improved service!! Accommodating and friendly staff! Got help right away and bought the new headphones (Which are the best invention ever). One thing in general: Prices becoming crazier and crazier. Soon we will not be able to afford their products.

Some of the worst customer service I have had at Apple. I went there on Saturday afternoon without an appointment (I know, shame on me) to have them tell me I would have to come back tomorrow because there were no appointments available. The guy takes down my info and why I am there and tells me to come back at 1:30 on Sunday. When I come back, all the woman does is look up the vin number on my computer and tells me it will be $755 to fix the computer. She does not touch my computer. Does not open my computer. Nothing. It took less 45 seconds.When I asked her to look at the computer and run a diagnostics to see if anything else could be done she responds I already know it will be $755 to fix. No need for me to do all that.I have never had such poor service at Apple and I have been an apple owner since the early 2000s.

I have AppleCare on my current iPhone. I tried to get my charger replaced and Rodrigo didnt want to. In other terms its a great store!

Not really an Apple person. I favour Androids. I stopped by with an iPad Pro that I needed checked for work. I did not have an appointment. Service was good

Terrible customer service .. To add to that all the devices lately have been made very poorly with cheap components .. 4 devices have failed on me that were less than 2 years old and when I went to get them replaced they admitted the devices were faulty but since they are more than a year old zero fks were given .. their only answer was to buy new ones .. and on top of that I had to reach the “genius” rep how to do his job because he had no clue how to troubleshoot these issues .. seems like the quality of both staff and products has gone down hill over the years .. so sad .. I’m switching back to Microsoft.. once you get apple devices that company owns you.

Spent an hour on hold multiple times just to reach someone in repairs to ask if I can have my girlfriend bring in my laptop since I’m working. No one answered. This was as soon as they opened on a Thursday...

Went to this Apple store to get help with upgrading my phone and ask question about my iPhone X. an older gentlemen approach me and ask me if I need help. I told him the issue. HE quickly stopped me and ask did I purchase my phone from that apple store I told him no. HE told me they only help people that purchase items from the store. I walked out MAD!! went back 20 min later and another guy helped me. I was never told that I had to purchase my product from the apple store to get help. had Apple since they came out and always went to the apple store for help. Not sure if this is something new..

Not to crowded, lovely and new

Apple replaced my iPhone for free. There was no charge whatsoever. My battery failed but my phone was in perfect condition without a scratch. Apple IOS Specialists arranged for a new phone at their store ahead of time, guaranteeing a seamless transition for all of us. I had excellent service without a long wait time. Apple Care is a necessity, worth far more than the initial price. Apple gave me four new chargers free of charge as well as exceptional customer service. Apple is an amazing company that I highly recommend to everyone I know. Note: Apple 🍎 replaced my iPhone twice free of charge, even after my Apple Care expired. I definitely recommend Apple Care to everyone. It’s the only plan that will cover your iPhone completely.

Worst experience ever at Genius Bar @applesonocolletion My watch started to have an issue after the warranty run out. They wont even try to figured out what is the issue, They have to send your device and the repair cost is $399, no matter what is wrong with it. I told them if you gonna charge me that amount I need to know what exactly was the issue, I dont think is fair tried to charge $$$ without even take a look of the device. Its totally a joke and an insult to my intelligence.Ive been with apple for over a decade, spent thousands every year I paid almost $800 for that watch and the funny part is that they want $399 to replace for a refurnished watch, but they only will give $150 as a credit if you wanna trade for a new one its totally unfair and abuse for a loyal customer #badservice #needhelp #complaint #help #AppleWatch #apple #Shame #fail #customercare #abuse@AppleSupportI attached pics

Waited 5 hours with two reservations just trying to replace my battery. These geniuses replaced my phone with a battery with maximum 51% capacity. They also tried to give me a second phone in my first reservation which belongs to someone else. AVOID this gross place! BTW my battery is still broken.

It amazes me. When I walk in, it take a year for someone to ask if I need help 😒 and there will be a dozen apple heads in there maxing out having cool conversations with each other, but it’s not bad here. Henry knows his s*** and sold me on the AirPods 😏Good s***, Henry 👊🏿.

Excellent services

Staff very helpful and knowledgeable, quick to tell you they don’t get commission so don’t need to sell you anything you don’t need. But very impressed with the two staff who helped us today. Thankyou

Joe at the Genius bar is an advanced Apple tech. He can fix anything and fast.

Masks should be worn.

It was fine but the service wasnt great. The only thing I see people using the apple store buying headphones and charging there phones and also fixing there phones

I am not in the USA at the moment , yet yesterday the number of this store and name ( APPLE STORE #R202 ) showed in my bank account with so many different transactions showing that I should have been in this store and to have used my card to buy what ever for thousands of Dollars . It seems like there are robbers in this place who have access to other branches of Apple stores in different states in USA so they are able to use our credit card number , forge credit cards with the information of any customer they choose after this customer uses his / her credit card in any other branch.Robbery in day light this is what it is . How can I be outside the USA yet I am using my credit card to buy from this store .. a transaction every minute for an hour ?? My credit card is with me so I dont understand how it flew across oceans to make the buy and return to me all in an hour as a total of time ??? Yet no one wants to help .. my son called them to inform them and to ask .. all he got as an answer was that the manager is not authorized to discuss such matters over the phone . What am I supposed to do .. leave my job and fly over to talk to him ?? Why isnt the law doing anything about this , though I have read a few complaints about the same problem with the same store , which means that this robbery has happened to others and like me I wouldnt think that they kept quite about it . I will be involving Interpol in my case and my money better be refunded to me or else who ever is involved will be enjoying a long stay in prison . I will make sure my lawyer will work on this case so they will stay in prison for a very very long time . If this store has nothing to do with all this robbery mess than they should be more helpful and must take proper action to stop who ever from using their name .. This is bad advertisement for this store .. I will be spreading my story around because I am very angry and frustrated , who wouldnt be if their money was stolen !!

Very poor customer interaction. Had to wait for 15 min just to get a salesperson just to sell me apple watch. And the store wasnt even busy. A lots of sales staff just loitered around while customers were waiting in queue.

Yep, another apple store. However note that Google maps does not have the right location yet! Google maps takes you to the wharf!

So today was the day I decide to purchase a Mac. My fiance just purchased one and I have been using it.....I like it, a lot!Today I am visiting her in Stamford CT. In the Stamford Town Center mall is an Apple store so I decide now is as good as any to buy my Mac.As I was walking up to the front of the store, I was very intrigued with a display of tablets in the front. They had 5 or so tablets on edge and the little magnet covers were swinging open....by themselves! I proceeded to walk in to look at the display and touch....just touch....one of the swinging doors.....and I was immediately yelled at by a sales person.Now...I can handle being corrected...walked over to...and sometimes even....YELLED AT! But this guy did it in such an unprofessional manner that it was embarrassing. I asked which of the two guys yelled at me and a balding guy with glasses said it was me. And to him I said I guess Im not buying my new Mac here.....and walked out.Now I would name the guy if i had seen his name tag...but I did not. So ill be a little crass and say....of the 4 balding guys in the store, it was one of them.Im an adult....not a child so get off your Apple high horse and act courteous and professional instead of turning a potential customer off....I have no doubt I would still be in there making my purchase....had I just got a glimpse of an apology or remorse from this guy, but nothing.Does this change me from being a Mac buyer....probably not....but it sure would have been nice to get treated professionally and buy a new laptop today.

Great classes for kids , instructor was very detailed and fun.

Staff is very respectful and manager Andy is so disrespectful and he told people to get out my store. All lives are matter

Ive been to this store on three different occasions and I have never had a bad experience. Today, however, they went above and beyond My iphone got messed up during an update and every person I spoke with and every google search I ran before I went to the store said that it was a lost cause and that my phone would have to be reset to factory settings. Under normal circumstances that would have been annoying but I would have gotten over it. However, my beloved dog passed away two weeks ago and I (stupidly) hadnt backed up my phone in over a year and I cant even begin to tell you how upset I would have been if I had lost those photos. When I walked in they told me that they would likely have to restore the phone to factory settings. My eyes started to well up but I stayed composed as my wife went up to the nice little team of four that were discussing the issue with my phone. She told them about my dog and how important those files were to me. They all worked together and thought up different methods until they found the one that worked. They were all so kind and happy to help. The main guy who fixed it even stayed 30 minutes past his shift to resolve the issue. I cant thank your staff enough. You have no idea how much that meant to me. Needless to say, I went home and purchased some cloud space :/

Went for pick up my new Apple Watch Series 4. The pick up process was smooth. But the guy work with me has bad face for the entire service. Looks like I owe him millions of dollar.When the product came, he just gave it to me after I sign on the phone. He did not say a word after I sign and leave. I was thinking: is that it? Normally Apple Store will provide a bag for the product but this time they did not. When I asked him back for a bag, he said: Oh we are running out of bag for this store. I mean How is that possible? Finally I just bring my apple watch out. Looks like I steal an apple watch out from the store. Really bad experience.

Poorly managed, no communication/follow up while having my MacBookPro repaired, long waiting time, very poor phone customer service, genius not really geniuses, I even had one of the employees making a snarky comment about my android phone...There are some very helpful, knowledgeable people in the store, but the average rating reflects my opinion of this specific Apple Store. Skip, go to the Greenwich one, maybe.

***WORST APPLE STORE EVER*** the lady who helped me was cool, but I just bought a BRAND NEW iPhone that has clearly been used. Not paying $1,000 for a USED iPhone. SCAMMERS

This store is great when you have to go and get a phone but setting it up there is terrible!! I went to a concert for ariana grande my dream and then i got a new phone and all my photos and videos are all gone thanks to them. now i have one video from the concert and it 3 seconds long. Terrible shame!!

WORST customer service I have ever had. If I could give 0 stars I would. I have been having issues with my IPhone XS and the women I Had for a Genius Bar appointment was so rude she comes up to us and says “what do you want!” We were shocked she was so nasty and I told her my concerns for my phone and everything was “mmhm mmhm” you could tell she didn’t care. Overall, I won’t be coming here ever again. It’s sad to see Apple customer service has gotten so bad !!!

Fixed my laptop quickly. Thanks guys

Very friendly and helpful staff, make sure you book an appointment ahead of time though, otherwise wise you will have to wait a while for an apple care agent.

Staff is helpful and service is very good. The people in this store have helped me a number of times with a variety of issues. They traded out a one-year old iMac, no questions, when they reviewed the record of issues. It seems that one star reviews are from customers who believe that Apple is responsible for anything that they think should be addressed. Lets be reasonable, people.

Went for a service appointment. Did not have high hopes they could or would help, but they exceeded my expectations. I am a Samsung guy, I wish I had a like store to go to to get such expert help. The Apple pros helped me and my friend with every Apple device we had, answered all our questions, fixed all our configuration issues and even helped with Google questions on Apple IOS. Great store and staff.

Worst Apple Store ever. Do not go there. The manager is just as bad as the rest of the people. Its worth going through tech support on the phone. Or try any other apple store.

Like this place very quick and comfortable,I like that.

I like iphones,Apple computers, Apple whatch & Airpods and other things of your business.

Those bad reviews are probably from windows users, ignore them.I just went to this store to buy a new macbook pro 15 inch and was probably in and out in 2 minutes. They just sell you everything from the employees cell phone was awesome. My only issue is that I didnt get to buy it from the cool bearded apple guy. But my sales lady was very nice!!!

I took nice pics their products are really good 😊👌👍 and their customer service

Awful! I simply wanted to make a genius bar appointed. The website ran around in circles so I called the store itself.....twice. Waited, on hold, for 10 minutes each time. No human. Finally hung up. I guess the only way to make an appointment is to actually drive to the store.

Very professional staff.

Nice store. Always packed but there is always someone to help you.

Staff was knowledgeable and very friendly. Answered all our questions while we purchased an iphone pro.

They are Great and very nice I am very HAPPY with the service Thank you

Horrible customer service! The wait times are outrageous even though there were sales representatives walking around and conversing but they just blatantly ignore you. Waited 25 minutes to just buy some AirPods.

👌🏻top class customer service.

Knowledgeable staff but very overwhelmed with customers on weekends. Better during the work week.

Good is ok but I still have my iPhone 6 not going play with me with the same thing always nothing different just some updates here and there to confuse people and not make them believe that they still buying the same phone...

Very bad customer service. Staff is not knowledgeable. They keep on going to someone else for answers. Bad communication. Whatever information provided was not to the point. I wanted to buy iphone X and they did not provide complete information. Very disappointed. did not expect this from Apple store.

Nice store and staff but unfortunately they dont have their latest computers out and no iPod Touch on display to test before purchasing. The Macbook Pro Retina is a 2015 model. Not good.

Will commennt later lots of positive stuff to share... great place to learn how to use Machintosh Apple Mac ios technology. With lessons offered by apple creatives.

I was a walk in for the NOT SO Genius Bar. I was told it would be a one hour wait. They said that I would get an email when they were ready for my appointment. After waiting TWO hours they finally saw me to do a diagnostic on my Battery. As the guy started to do the diagnostics, a repair tech told my rep that he was going on break and battery repairs would now be an hour. I looked at him and said that’s bs. I asked for a manager and she could care less about the lousy service. Looks like I need to stay with the true Geniuses in NYC only. DONT WASTE TIME WITH REPAIRS IN STAMFORD.

Great customer service. Attention is given to the mechanical issues of the apple product.

The wait was horrible then when they text us it took another half hour. The only good thing was most staff was friendly and helpful

I wondered why this apple store has such a low rating until I went there 30mins ago. They wouldnt take my credit because There is no chip on it? Everything was going well and they were swiping my card, all the sudden a random guy with their red uniform showed up and said: nope. Thanks a lot. I just purchased something there with the exact same card only a couple days ago. Absolute joke.

Whist on holiday in the USA called twice into this store. Problem with battery on my iPhone.First time to enquire if my UK phone could be tested there. Did not have it on me at the time.suggested a time to return with my phone. Tested and repaired within the hour.It would be unfair to name any of the staff as all that met me and sorted my problem were courteous, friendly, and professional.Thank you Ken

Had a pathetic buying experience here. the lady sales executive (supervisor or manager) was rude. she was rudely asking me whether I need her help or not when trying to get an exchange issue resolved. she forgot the whole point of her being there as sales member: is to help customer (not to behave as if she is doing some favor to people). I would suggest to avoid this store. longer waiting periods and rude staff, they have no respect to customers time.

Large selection and decent customer service

Its always a great experience whenever I visit this store.

The staff is very helpful they have all of the products that any apple fan would want

Great staff! Fast service.

Its a good and friendly service get 5 stars

Extremely poor experience. Waited 40 mins to buy 2 iPhone eights even though I kept telling them I know exactly what I want

Supremely unprofessional and incredibly inept. Go to a different store, youll be better off. Dont waste your time here.

This is the worst apple store ever they don’t no how to make appointments. I had Scheduled an appointment for 5:30 an it’s 6:50. 10/18/2017 an no one has seen me yet I keep asking the employees for help An they keep sending me to this desk that nobody at. What kinda of establishment Is this that they have there customers waiting this long for help they say make appointments but Obviously when you do they still make you wait hours. This is just out Regis when I have to be at work. In a hour NEVER AGAIN WILL I COME TO THE STAMFORD APPLE STORE THIS ISNT THE FROSTING TIME THIS HAPPENED TO ME AN OTHER PEOPLE AT THE STORE SOMETHING NEEDS TO BE DONE!!!!! 👎🏾👎🏾

Terrible customer service. The employees that work there constantly pick up and then hang up the phone. There are thousands of people willing to work hard- do your SIMPLE job.