They always have what I need and they will price match anyones advertising price jbl 5...very happy with best buy..

Great customer service, and great greeting all over the store.

Who doesn’t love CP? Great place for walks, run, picnic, date, meditation and list goes on… If you want to escape the city just go there 😊

Great customer service. Sales staff had excellent knowledge of products. Timely delivery and reasonable prices.

I used to love Best Buy. Everyone there was sweet, willing to help. I had people from all departments come up to me just asking if I was finding everything okay.I went there a few days ago, and when I tell you that the store was DEAD, I am talking about there was more staff than customers yet they could not help any of us in a timely manner. They had closed off all registers, there were people walking around their departments making eye contact with me, even after I had asked them for help yet they would walk right by me.I finally got someone to come to the phone station to help me out with my new iPhone 13 Pro Max. I explained to him the situation, and he cut me right off and said “Yea, it’s not going to work. You can try it, but I’m telling you right now it just won’t work.”I was disappointed of course because he said I wasn’t going to be able to transfer my data onto my new phone because it had less GB than my old one.Tell me why when I get home, I was able to do it on my own in 10 minutes?For these people to be referred as “Tech Savvy” you would think that they would actually try and help you out, not just tell you that it won’t work.I am completely disappointed by the lack of customer service Best Buy provides, and definitely would not want another one of their associates to “help” me with my stuff anymore.

A very good store in a dump of a town

Seems very organized, as soon as you walk in they direct you to what you may be looking for as well as a knowledgeable staff.

Highly professional. Love the location. Friendly and knowledgeable staff.

I used to use Best Buy just for all of my computer and television stuff. Sometimes small appliances. Since the Pandemic Covid-19, Ive used them more for small appliances, like vacuums, microwaves, walkie talkies, and a DVD or two. I do my research at home and then go to the store, so I dont have to spend a lot of time inside the store. Not that they dont keep it clean, theres just too many people shopping who dont maintain personal space. The Pandemic has changed the way I shop.

Knowledgeable sales team,bought a 55 LG OLED .Incredible TV on sale and 0% financing.

I never liked best buy because they always had loud music going and it made it hard to concentrate on my purchase. Fortunately they dont seem to do that anymore. But they seem really short of knowledgeable staff. Their suggestion was that if I have a question then look at their web page. What ever happened to looking at things in person? I might as well have stayed home and had the product delivered. By the way, unless they are having a sale this is usually not where youre going to get the Best Buy.

Went there with wife to look for a new TV , sales person came over upselling everything , even after telling him wanted to spend so much he went to the wife and pushed a more expensive model , then another sales person came over trying to sell a surround sound system . Then sell a delivery and installation . Said no can fit into my Yukon XL , not good enough if it breaks your responsible .was told to call andwas told set up installation, called waitedfor 10 min then transfered to sales 10 min wait, then put on hold for 5 more min then told I needed to call a different number . What a joke

Marie the supervisor is extremely rude to customers!!! My boyfriend bought a monitor for his computer opened the box didnt drop it and nothing fell on it screen was all spiderwebed and didnt let us return or exchange it. Dont waste your money! This screen was alot of money too! Go elsewhere. We called corporate and they said shes supposed to give a refund or replacement, well that didnt happen tonight... she threatened to call law enforcement as well... Really ridiculous if you ask me. All the geeksquad workers were just looking at us and not saying a word at all no communication at all. TERRIBLE CUSTOMER SERVICE!! Never going to this best buy again. Lost 4 customers...

Great place to recycle unwanted or broken computers. Note: they cannot accept computer monitors and all-in-one computers for recycling.

I had a very pleasant experience the only thing I didnt like they did not have the right plug for my telephone for my car very limited. I must say thank you to Joanne very very pleasant she cashed me out and asked me if I need anything and was very helpful. Ill be back tomorrow is because of her very pleasant lady. You need to upgrade your section for people who still have smartphones so they can buy plugs for their cars. Very disappointed about that otherwise everything was perfect oh one more thing your your vinyl section for records became awfully small why ? Not a very large selection I was able to pick up with Michael Jackson picture disc I was looking for a lot more though thank you Joanne for being such a nice

Great location.. Friendly, professional staff. Clean store. Plenty of in-stock inventory. Well organized. Standard big box pricing.

Im glad it still there..I got great help and they where very kind . Looking forward to my next visit/purchases!

After spending thousands at this location, I purchased a 400 headset for it to go on 50% sale 3 weeks after purchase. Best buy wont refund the difference or allow a return. Stole 200$ from me. I will never spend another dollar in this franchise. Closing my bestbuy visa account as well. Absolute scam. Stick to another company.

Their system of help is horrendous! You walk through the doors and you have to tell them what you are there looking for. After interrogation still long wait for help.!Long waite tc; do yourself a favor and shop amizon ,D- !

Better deals with combo packets. Great service and opened and tested return with full refund. One item I purchased was not in the store I was in so they set up mail service from another store or option to pick up there. Curbside pickup available. An associate helped bring out and help me load a microwave in my car.

Got help looking, quickly steered in the right direction, out in a timely manner.

Extremely limited instore stock. Associate was not helpful. Had already looked for product. Asked for help. Directed us to area. Said we had already looked. Wanted to see if had any stock in the back. Never looked at us. Said unless Apple product, we were out of luck.

Tonight was only my second time here, but had to write a review because the gentleman who helped me tonight, I’m pretty sure he helped me over the summer, the last time I was here and he was great.I was in a rush tonight, trying to buy a charger for my chromebook to get back to work, he saw me looking a little lost and immediately came over, listened to what I needed and helped me right away.Over the summer he had helped me (I think it was him, but I didn’t manage to get his name either time), with a unique issue I had with my AC unit and was, again, friendly, polite, knowledgeable, and efficient.5/5 stars just for how helpful he was.

Always a pleasure doing business at the North Haven Bestbuy! Need to have Newingtons manager and Meridens staff train in North Haven so they can see how its done! Amy you Rock!

Staff is friendly helpful and beyond honest. Always a great buying experience. Large store safe and great deals.

Great if you need a part same day. Not as good a selection as online obviously. If they could figure out how to do customer service a little better I would give 5 stars.

If the other place thats closer doesnt have what I need. This place more often than not does!

Would be nice if they were open later.

My Geek Squad person stayed with the project until it was accomplished. I was disappointed in the indoor antenna I returned. It did not perform as well as the one I had tried to replace.

Easy access to this store. Love the the new curbside pick up hopefully they keep it.

What can I say. Absolutely love this place.. Very helpful and friendly.

Great Place with lot of gadgets

Do NOT purchase anything from here if you’re unsure about the item. I purchased a brand new surface last week (had it for 4 days) and the manager Anders Cruise refused to let me return or exchange the item. I had to call HQs to report the absolute worst customer service experience I’ve ever had. Fortunately they were more receptive and accepted my return and refunded time my money.

Best Buy seems to be the best place to see all your favorite electronics in person. I travelled to this store to pick up a Nintendo Switch with a friend as the local Best Buy in Danbury was all out.

Experience was Great. $60 off 43 Toshiba flat-screen/firestick combo. Seth, North Haven location was Very Knowledgeable

One of my favorite stores. Customer service is AWESOME! AL is my favorite guy he takes his time and his knowledge about the products will not stare you wrong. Al is patient, calm, kind, respectful, helpful and he creates ways that will cause you to smile and laugh..

They have lots of ways to avoid price matching. If that is important to you, buy online from competitor

Always good fast kind customer service. Usually have what I need in stock. Geek squad is always helpful also

I was not shopping in Best Buy. I was at the Northaven plaza. I dont shop in Best Buy.

The absolute worst service we have ever received. Will never shop again.

They always have what I’m looking for. Staff is helpful. Sometimes it takes a minute to find someone who can help, but they are always so helpful. I’ve had some really good experiences at this location.

Looking for new tv.

Beautiful store, beautiful location, beautiful deals, and awesome STAFF

It was very busy. I am looking for a tablet and there were several on display. No longer a fan of Apple since they banned a particular App. Considering a nice 10 inch Samsung. Good sales people there very helpful. Will be going back to purchase!

Very clean. Everything is easy to find. Staff is very helpful and not hovering over you.

Fast and easy attentive people working to get you exactly what you want or need .

Had an appointment for my car radio installation and and showed up 12 minutes later and it was told by Chris its too late. The drive bay remained empty for the next hour. Guess that they dont care about making repeat customers.

Ordering online is so easy. They make picking up your order convenient. You can go inside and pick up your order or have them bring it out to your car when you park on one of the parking spaces for curbside pick-up.

Awful customer service.. we a item over half and hour...

Ordered online and picked up, all items correct, in and out in 2 minutes! These drives are so fast. Thanks everyone!

The employees that I came into contact with were very friendly and helpful.

Went to Best Buy for a new car radio. They said they could install it but it would take weeks because the guy who can install it only works certain days. However when my appointment came up I was not disappointed. I was the only customer and they took my car right into the mobile instillation. The guy worked on it right in front of me and took time showing me how to work the new radio. Much cheaper and better service then if I went to a car dealership.

I ordered a laptop online and just went to pick up & she acted like she never see me & there were 3 white kids who walked in after me & she skipped them before me! I couldnt believe it! Never again!

So far so good... Installing radio in a week I will update...

Worst customer service I ever experienced the employees don’t show you where products are and to busy talking to each other to realize someone needs help

He kept stressing how he didnt get a commission it annoyed my husband and I that we left this store.

Nice friendly service, clean

I wonder if anyone at this store knows how to answer a phone. Every time I call no matter what options I pick I am left in an endless hold. No one ever picks up. This has been ongoing for 4 weeks now. I should not have to drive to the store to actually speak to someone, especially in this COVID era!

Store has been in a decline for a long time now. They should call it quits

All of your electronics needs can be done or brought here

Had great experience with technical support

They need a better greeter, someone that doesnt say why are you here??!

Got computer parts to finish my build

Unfair, stuck up employees who just pass the problem on to someone else instead of trying to take care of it. Will never shop there again!

We stopped in just before closing. I bought a charger cord for my new phone and hubby bought movie.

Quick in store pickup, covid-19 aware shopping

This seems to be an electronics store devoid of any electronics to sell.

Best buy is always fun . always helpful. This time our tv wasnt in stock so we had to order it.

I did install remote starter the tech was nice and professional

Due to the fact of the pandemic you have to place your order online., but the bright side is very little transaction has to be made. you already paid for what you wanted and they send their employees to get the item that you ordered online. very neat very clean and very sufficient... talk about a Time Saver would do it again.

They ask you if you need help and some comes right a way when they not busy

Poor customer service and inadequate stocks. I had to wait almost half an hour to get help and, despite having a display item of the device I was interested in, they had none on hand.

They didnt have anything I needed and gave misinformation at the door.

I love it I had Pokemon cards there it good

Great selection, well run, trained and knowledgeable associates. Got a pretty good deal on Apple Laptop. Nothings in stock but it will ship to home within 10 days.

Aw hell yeah, I love this place 😂 Cool tech, and always a sale going on! I just bought a couple of Amazon Fire cubes for the price of one 😎

Cody helped me with my new phone purchase. From the second I walked in, I felt welcomed. Cody went above and beyond in finding the right phone and plan for me. Thanks again Cody!

As always a great shopping experience. They offer fase mask for people without masks. Hand sanitizers in every desk. Many employees willing to help.

Better than most BestBuys Ive ever been too, ESPECIALLY the orange location.

Pleasant staff. Just wish employees were accurate in some of the info they provide when selling products. It would have saved me a trip back to the store to make a return and purchase the system I had originally picked if the employee had not swayed me to a more expensive system with misinformation. Im sure it was not intentional but it was inconvenient.

One Employee, That Shes Compassionate, Understanding, And Beautiful! Thank-you

We needed a new router. They had just what we needed on sale. We were able to order online and were notified almost immediately that it was ready for curbside pickup. The whole transaction worked out really well. This is a great service.

We went in there knowing exactly what we wanted and that it was in stock. We bought a $700 laptop and the men working in the computer department today (Sept 20, 2020 at 5:30pm) see extremely rude, impersonal, and left me the second I paid without any kind of goodbye, thank you or excuse me. I will NOT be shopping here anymore.- A very dissatisfied customer

Theyre maintaining their social distancing well. The customer service was fast and efficient.

Poor customer services. They could not take my TV back because store manager - Mike said :“It was not corrected way transported a TV for returning”( the tv was fine , nothing wrong)=> i did not even know that They was monitoring me from parking lot to the store. >They refused to test it.They also called others locations to tell them how i transported my Tv . - staff from another location told me North haven store manager- Mike called themI was disappointed.

I called the Meriden and North Haven Beat Buys for a TV that is on sale. We wanted to make a purchase for this tv and waited for an associate to pick up the phone for over half an hour at both stores. That’s an over an hour just waiting for someone to pick up so we can do curbside pick up. Terrible customer service. Going to PC Richards. They are meeting the price and they answered the phone after 4 rings.

Has lots of interesting tech you can buy, cant really ask for more

Extremely good lots of good stuff and great prices

Not very much to look threw norwalk best buy is better

Browsed quickly. Everything looked clean and organized.

Staff is doing a great job being appropriately distanced while still providing great service.

I got my Xbox Series X here

Had curd side pickupWas fast and got our stuff with a friendly smile

Its Best Buy. Exactly what you would expect from any Best Buy. Mediocre selection, but better than trying to get computer or electronic parts from something like a Target.

The staff is working hard to keep customers safe . The store is well stocked , prices are reasonable.

Great experience

I ordered the Arctis 7 headset on Jan 21 and it was supposed to be here on Jan 26 and it is feb 2 and it still has not been delivered

Just went to print.

Curbside pickup is the BOMB. Super fast and easy!!

Clean store. Fair enough prices . Nice work force.