My parents and I visited the North Arlington location to have our newly purchased iPhone 12’s transferred to the 5G network since we were unable to do it ourselves. Herman was very helpful and patient helping us in which he also put the screen protectors on for us. Great experience at this location.

The salesperson was very knowledgeable and patient with my questions. She even went in the back to get me a chair that had arms because my disability make standing up difficult without them.

My husband and I recently visited the North Arlington store to upgrade our cell phones. Elvin and Herman took care of us and were very helpful and professional. I would recommend this store to anyone!

Abby was super helpful and patient when my husband and I came in looking to switch our plans. She walked me through each step of setting up my new phone and was quite personable. Would definitely recommend this T-Mobile stores to others! Also had a very clean environment.

Excellent service by Elvin. Thank u.

I was taken care of a nice young lady called Ashly. She was so nice and profesional that i wouldnt mind going there again even tho i live in NY

Bought car phone charger. Have bought all my phones at T-Mobile. Staff patient and helpful

Horrible customer service. When I traded in my phone at this location they pushed for me to buy the case and the screen protector which I did since my last phone was a different model and the new one would fit in the old case. I it was told that the screen protector I bought would be free replacements for life with the insurance I had. I went there the first time it cracked and they couldnt find the insurance information for the screen protector so the girl spoke to the manager and the manager told her to replace it for me.I go there a couple of months later for another screen protector replacement and the person again ran into the same issue with trying to find my information for the insurance so she speaks to her manager for clarification. Manager tells her not to replace it and the person who did it the last time should of never done it and he wasnt authorizing the replacement.She proceed to explain to me that my insurance information is not listed in their 360 system and therefore she cant replace it. At this point im baffled because the person I traded my phone and explains that its free replacements and now im being told I cant get it because im not showing up in their system.At this point I got so fustrated and asked what can be done to fix this and she says it could be either a glitch in the system or it never carried over to 360 and proceeds to tell me I have to call Tmobile customer service to fix this.So I go there for customer service and now they tell me to call. Didnt even offer to help and call with me being there. Horrible experience. I called Tmobile and they are sending me the screen for me to replace since the store wasnt much help!!

Horrible, didnt have cell phones to sell me and didnt know about current promotions

I have been at the North Arlington location numerous times. The staff is always very knowledgeable and always get excellent service. The wait time is minimal and people there very pleasant. I give all of the employees there a rating of 6 out of five, as I always get exceptional customer service. Please keep up the good work!

By far the worst experience, and i am with TMobile for the past 18 years. Was looking to upgrade my phone, I selected the phone I wanted, and then the hassle began - in order to get this offerr you NEED to get the insurance; you NEED to change your plan; highly recommend buying the screen cover only FROM us ; and the deal breaker we do not have ANY documents to give you as a prove what deal you are getting. Thank you, but NOT thank you, I need to have things in writing before I commit to any deal.Shady outfit, to say at least!

Excellent customer service from Nora. 5 stars all the way.

Customer Sevice is a lot better now with this current staff. Every time I go they answer all my questions and help me with the best options. Staff are very polite and they really do their job.

I went to the store and one of the Agents didnt know anything. Every time I asking a question He will say I dont know, I dont know, I dont Know! I wanted to ask him, what He knew then. Really bad experience since I was going to purchase two phones for my parents as a gift and apparently for him everything was expensive and I couldnt afford it. I usually come to that store since I leave around the corner and I have an account with tmobile for over 15 years and it is my first time to see this agent there and to have a bad experience. He is young but since was almost the end of the day He commented wirh his friend he was tired and show no interest of selling anymore for the day like He had sell alot and didnt care anymore. Not good for the store.

Nice staff and nice location if they have the phone you need in stock. If you are tech oriented just do the activation and contact transfer yourself. google is your friend if you need to learn how to do this. Some of the tech information I got here was just wrong, not bad folks at all but they are there to sell phones, tech support is best left to the 1-800 number if you need support after the purchase. They are knowledgeable about the plans and service offerings.

Excellent service good deals

This store was awesome. Jay, Nate and Carrie were great. The customer service was wonderful and they attended to all of my concerns. Really recommend this location in Rochester, New York. Thanks you guys it was fun.

Sales person was more interested in Commission than giving right information. Was told my new phone would be shipped and available in 2 days. When i called to check i was rudely told it wasnt there without explanation or any update as to when it would arrive. I called T Mobil and was told it had not shipped and should go out that day. i canceled. I will buy the phone from a place that treats me respectfully.

Excellent workers very clean environment

Great place, go with Jose he is so helpful and nice. Do your contracts with him. He is the best.

I am giving 5 stars because of the new manager. Previous manager and associate lied to my wife and sold her 2 Applewatches stating she would only pay taxes, snd no other charges. My wife and daughter asked a few times are you sure my bill will not change and they no changes on your monthly bill over and over. When we received the there was $100 increase and T-mobile wa no help. Thanks to Herman at the store we were able to return the watches, get the charges reversed.And she also charged her for a power bank which she never asked for nor received.Thank you again, Herman!

Switched over to T- Mobile and the people there were great.

Every time I come to this store I always leave with a smile when I usually come in frustrated beyond all belief. The guys here are very friendly, knowledgeable, and fast. I love T Mobiles customer service, these guys certainly know what they are doing, if you are looking for people who will fix your issues this is the store to go to. Thanks guys!

Spoke management problem solve and Im very pleased with everything. So I will be back doing business with his store .

I come monthly to pay my bill here at this location and also whenever I have a question or problem. I have always found everyone I dealt with to be extremely helpful and very patient and all very charming. I never have to wait long either.

Amazing service amazing staff would definitely come back here again

Besides being satisfied with Tmobile services, i had a huge business issue but Kyle the store mananger made my experience so smooth he is very professional and definitely went out of his way help me. Awesome, thank you!

We came to this store to get a new phone, 2 iPhone watch and add another line at my boyfriend account. We waited there for almost 3 hours, they just do what they want to do, not even asking question or explaining us about the plan was. The staff who works here doesnt know what they are doing. We asked what the package of the plan and they gave us a wrong information, then we end up having a huge bill. Another thing, they will tell you that 2 items ( which are the iPhone case and screen protector arent on my bag after a week that I checked it) are free, but they will charge you.Like this people lie on your face to get sale. You all need to learn more what your job is.

I think David was great T-Mobile is awesome weve had a great experience with you guys I just bought brand new phones brand new speakers thank you very much and theyve been very helpful Ive been from Florida to New Jersey you guys have been great

I definitely love coming to this t-mobile store because they take good care of you. And the manager and staff are nice.

Avoid at all costs!!! This location is full of sleazy con artists just trying to make a sale, they can care less about actually helping you with whatever problem you have. Their solution to everything is selling you a new phone. I came in because my cellular network stopped working a week ago, and I couldnt figure out why. I brought it to the store, he did some troubleshooting and came to the conclusion that internal antenna was broken and was caused by dropping by phone, which was a complete lie as youll soon find out why, but conveniently moved on to telling me how I can spend $280 and get an upgrade, it looked very suspicious so I told him Ill come back tommorow if the problem persists, but I went to another t mobile location, and within less than a minute the honest lady had told me that I had inadvertantly set wifi calling setting on only use wifi calling and just like that my phone was fixed. Something so simple, but the snake low life at the North Arlington was either incompetent or straight out lied to my face to make a dishonest sale. Despicable!! BOYCOTT THIS LOCATION!

Good, Spacious, non-crowded store. Friendly helpful Staff. Nice location.

This store is bad the workers do not help unless they are making a sale its terrible ... The service isnt that good anyway so we switch to verizon we have a lot better service now. The workers here are always trying to get you to buy a new phone every time you go in there so like i went in there once to have them look at my phone before they looked at it they said You need a new phone. Its really bad there.

The worst service ive ever encounted i waited on line for 30.min and was not acknowledged af all it to then to be told they could not help me they ddid not try and call customer care or anything i will NEVER GO BAK TO THAT STORE a woman with dreads and a black man with a big beard were the t mobile representatives i needed to unlock my phone that i purchased with t mobile and had service with them for 10 years ! Recently changed to at&t but wanted to switch phones to a phone i purchased thru t mobile to achieve this you have to unlock the phone with a active service sim card so instead of helping me and using there sim card they told me to find some one with t mobile and ask them to use ur sim card ... they looked as if they could careleas if i walked out of the store a happy or disatified customer there manager should really check his employees customer service skills

Very rude. Went in for one problem left with two more. Not worth the headache. Pick a different store!

Truly a great guy that Elijah thanks for all your help.

It is a nice and not so busy place and I do get most of my problems solved with their knowledgeable staff.

Worst purchase of my life. The sellers are deceitful, unhelpful and have a bad attitude. The place didnt have air conditioning even though it was more than 90 degrees. They didnt set up my account the correct way and after I purchased the phone they send me to T-Mobile instead of fixing the problem themselves.. I had to comeback and force them to fix it.... and they still didnt have air conditioning.... WORST EXPERIENCE EVER!!!!!

Very helpful staff. Made multiple calls to corporate to resolve my dilemma

Great 👌

I wasnt pleased with the reps, the service was slow, and they kept on talking on their phones while trying to help. Not consistent

The bad store I have ever seen, they told me some items will be free, but I was shocked they discharged me on the bill. I will never deal with this store again.. they didnt give the truth

I waited almost 2 hours on the line.

Really helpful great support

Awesome service / friendly atmosphere

Costumer service was not the friendliest but no real issues either.

Great service and the workers are really nice

Relatively fast and helpful.

Service was excellent!

The workers are great

Unorganized

Good, informative staff

Always helpful

In this store you go out fast.