This place is OUTSTANDING. I was referred to them by a garage in Suffolk that suspected I had a transmission fluid leak. I have a 2007 Honda Accord with 225,000 miles on it. American Transmission Centers on Va Beach Blvd in NORFOLK offers a full 21-point inspection which they did for me at no cost and let me know I did not have a transmission fluid problem but did have an improperly sealed oil pan (from another garage in Suffolk where I had the oil last changed) and the leak was from the oil. American Transmission Center could have taken me to the cleaners because I know NOTHING about whats under the hood of a car, but they did not and I commend them for their professional knowledge and honesty. I was very afraid I would leave with a huge bill for a transmission problem. Although their name says American Transmission Service, they are actually a full car maintenance shop. After my experience, I recommend them without reservation and heartily to anyone who wants an honest evaluation of what is wrong with a car and how it can be repaired in the most cost-efficient way. Honest tradesmen are not always easy to find - these guys here are among the best! Be sure you go to this one in Norfolk as I think there are several of these with the same name in our area, and I cant vouch for any of the others. But these guys really know cars and what theyre doing! I think the few negative reviews on here must have gone to a different American Transmission Center as there are several.

Rick and the guys here did an excellent job on my truck. 2007 f150 got a reman trans. I took it in on Wednesday and they looked at it right away. I picked it up the following Thursday ready to go.Fast work at a fair price. Couldnt ask for more.

Love when I can meet the owner. He was really helpful and clearly knowledgeable in figuring out the best options for my car. Decided to hold off on the work for now but definitely would return in the future.

They are the best in townI will never take my car anywhere elseWendell and Ricky are on top of the game.I highly recommend them to anyone I know.

Very professional and helpful

My car had got messed up and I ended up getting recommended to this place and the experience was superb. Rick and just guys did an amazing job! They fixed my transmission and my right axle and informed me every step of the way with the progress of my car. He diagnosed, fixed it, and tested it out in the span of 2 days! I was so shocked with him saying it was only going to be a day or two to fix it when with most auto shops it takes at least a week. Rick was kind and answered all questions clearly and you understood every part! Thank you so much Rick! Will be returning if anything happens

I had a great experience dealing with Rick and his professional crew. They diagnosed my truck issues and gave me a verity of options for repair. In the end I went with Ricks recommendations and have not had a problem since. Thanks guys!

They are fast!! They are honest!! They look out..

Horrible on time and accuracy. They have car for the 2nd time to fix what they did for the initial transmission. So disappointing....only went there because they were recommended by another guy in the shipyard

I was referred from another business to call Randy. He was very professional and courteous. He answered all of my questions and made sure that he explained in detail what I needed. Im truly satisfied with how he handled my vehicle.

For all engine and transmission repair this is the fairest most honest shop Ive been to in over fifty years. Wendell and Rick are the most polite and knowledgeable men in the feild they will precisely and accurately diagnose the ailments of ant vehicle and give a more than fair price for repairs. My Buick had me ready to give up on her but after bringing it by their shop they explained what was most critical down to what could wait and their diagnosis was spot on correct now Im talking about after having been to Tread Quarters and NTB who only wanted to milk me . O say thank you Wendell you have a customer for life .

These guys did a great job and I I got a warranty on the work! They called me for my follow up appointment to make sure I was satisfied with the work they performed.

After .my last post I received a call from Rick and they asked me to bring my 1994 mark8 in for a second look at the rebuild. And they found many things incorrect. Rick has fixed my transmission. And has completed it on the day he promised. My apologies go out to American transmission and valued customers. I have learned kindness can get you where you need to be .thanks rick and crew. For your honesty and care. In this matter.

Very friendly staff, and they do great work

I took my car to American Transmission Centers on Virginia Beach Blvd and talked to the Manager Wendell. I have a 2006 Buick Rendezvous at two different shops and was not comfortable with what they told me. Wendell told me about theyre free check out they were very professional with theyre check out and he explained exactly what was going on with my car. They completed the repair and I was very pleased with the service this company provided. Andy..........

I get nervous taking my car to repair shops because I am a typical female who knows little about cars and can easily be taken advantage of but after going here, I have found my new go-to shop that I can trust! Rick is incredibly honest, accommodating and very dependable! I took my car to him with a vague complaint after having significant work done on the engine recently and he was able to discover the cause quickly and fix it. Will definitely be going back.

Mark, Steve, Rick. Outstanding customer service. Fair price. Definitely will be back if I have any other issues!!!! Thanks guys.

This places is a must go to for transmissions. Not only do they do great work, they go out of their way to makes sure you get a good product. Ive never met another shop that will stand behind their work like this one will.

Very honest and great guys! Ford told me it was my transmission brought it here it was just a misfire in my engine a new coil pack and spark plugs later all set! Mechanic even drive me to auto parts store because I had just had coil packs replaced and part was still under warranty! I wont be going anywhere else ever!!!!!

I took my truck to them and they was very nice made sure that the communication was there I didnt have to worry about anything all in all they are good peoples with a good heart I really enjoyed my experience

So I have to give kudos and brag about American transmission in Norfolk. Last night my truck wouldnt start, I swore it was the starter! Even tried to jump battery and nothing. So I had it towed to them, bought the starter only for Rick to call me and say it was just my battery. Any other shop would have installed the starter then said my battery was bad and charged me for both. Every time I have to go there which has been too many times in the last 3 years they are ALWAYS kind professional and honest!!! I will never go any where else! They do more than just transmissions so if you need mechanic work call rick tell him Amber sent ya!!!

I gave 5 stars for the excellent services I got from American transmission all the guys were friendly and to the point in what my car needed will be back again if I need anything else ⭐⭐⭐⭐⭐👍😀

I am a widow and needed repair to my 2007 Suburban. I was reluctant to go to just any repair shop because I figured I would be ripped off. I was referred to American Transmission by a friend (I was unaware they did general automotive repair). I took my truck there to have it looked at and evaluated since the truck was almost 8 years old. They looked at the truck and evaluated all the things I was concerned with and found some things that I didnt know about. They helped me prioritize the things I needed done and I got them done when I could.Since the first time I had them look at my truck I unexpectedly had a motor mount brake and had to have it towed back to the shop. The tow company was awesome and it was repaired in a jiffy. I have had a great experience with reasonable cost!Thank You Rick!!

Wendall and his crew was very knowledgeable diagnosing the problem and repairing my car. I will definitely go back if a have car troubles again

Highly recommended to anyone in need of quality service. Kind and Knowledgeable staff, who are respectful & considerate. Beyond pleased with the service provided!!!!

Tricked me into selling my car for only $200 to them. I was pushed to the point that I just didnt understand what was going on. When I first called and told them why i had my car dropped off there, the man on the phone asked for either my social security number or my drivers license number (of course i did the latter). To keep it short, I dont know how they train people here to talk to young girls, but they got me. Did work on it without my explicit agreement (knowing i was strongly against it from the get go), and said that by giving my drivers license number I agreed to it (which was never told to me). dont bring your car here. they dont deserve good customers. I dont like to review places, but i dont want to see anyone else backed into a corner like they did me. please go somewhere else.

Warning warning warning stay away from this place they commit fraud.napa NAPA NAPA........ You didnt get a rebuild transmission you got a painted transmission and they took off your catalytic converter and unplugged it.that was your real problem.you paid for a transmission you got a painted transmission where I come from thats called fraud and you do jail time.there are others you no what I am talking about lets see box truck...... Had wrong gear lube in rear diff it needed possie tracktion additive they added the additive and clean off the rear end housing and painted it black and charged them for a rear diff.(Earls be aware Wendell is ripping you off)stay away from American transmission.

Didnt visit their

Never have I received Racism and worse customer service from a business establishment that I payed. I brought my Vehicle here roughly two weeks ago because my transmission had went out of nowhere, and all seemed well they had diagnosed my vehicle and told me what had been wrong with it. Saying the Transmission had to be rebuilt. They gave me a price to rebuild it $2400 and the price was more than my vehicle is worth so I said no. I’ll just get it towed back to my residence as is. I payed them the $650 for taking apart my transmission to figure out what was wrong with it. Then I got my vehicle towed back like I had wanted with all the parts of my transmission put into my trunk. This all happened on Friday. Monday afternoon comes I get multiple texts calls and voicemails saying they need a tool from my vehicle. You can see in the screenshots I posted on Yelp that things had gotten out of hand. 10 missed calls and a couple of texts from the guy J R saying he needed a tool from my vehicle. Then at 3 Am he called my phone twice. YES 3 AM.. the time normal people are asleep then he continues to text me saying “yeah typical nigg” “Lowlife piece of s***” “Got to be a pus*** hiding behind a phone” I wish I was making this stuff up. When I saw these texts I simply replied with “Great customer sevice. 👌🏿 Ill be sure to leave a great review.” Then I called the business to figure out what this was all about. Then they said “no one from here called you” That’s when I had read the texts to him telling him the mans name and The man behind the phone was stumbling on his words so I simply hung up. Then a couple minutes later I get a call from one of the owners I’m assuming it was apologizing saying he had no right to call me and they were going to talk to him. Great you talk to him then he shrugs it off and then slurs racial comments to your other customers when able to. GREAT CUSTOMER SERVICE. HIGHLY DONT RECOMMEND.

Took suv to shop 4 consecutive times to repair air conditioned. Filled with freon, replaced fuse, installed fan and everything worked until I turned the car off. Needless to say $600 later no air and refuse to own up to not diagnosing the problem and they should return a portion of the money back to me.AWEFUL Experience. I gave one star because that was the least I could rate.

I was referred to American Transmission by Firestone on Military highway. I took my Honda Accord in for a free diagnostic testing. I spoke with Rick and told him what was going on with my car on Tuesday June 26, 2018. He called me back & stated that my Camshaft Sensor needed to be replaced & that i had too much oil in my engine. He said he could repair it & chsnge my oil for $844.94 Rip Off. The part cost me $115.45 today from Honda i purchased it myself & had it installed i guess he was going to charge me $729.49 for labor Not, he tried to Rob the wrong women. & since Firestone referred me i guess he had to give them a kickback. I sent my brother up there to pick up my car & he asked him how much he was trying to charge me & he changed it to $624.48 not knowing that my brother is retired mechanic. Rick is a Ripoff ladies be ware Do Not have any work done at American Transmission & he got smart with me on the phone when i question him about the price.

On par work so far cant wait to drive home.

Good friendly people please with service my car is running great I was told my transmission was the problem but Rick said it was just a something loose to my transmission he tightened it up at no cost

Well what can I say this place has the best honest people some like to sell more then needed causes Im a woman but not here fixed what was needed and off I was will recommend this shop and will go if I have any more car trouble 👍👍

I will never take my car anywhere else! Best shop in town!!

This is the worst place to go to they give false information on phone owner is very disrespectful does not know how to speak on the phone with customer I will be reporting them to the Better Business Bureau for false advertisement trying to rip people off they damn money did a tow for me said it was total free and now is trying to charge me

Great service.

Amazing service, quality work, and dependability!

Honest people, quality workmanship.

Rick was a big help

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