The employees were friendly and kept me up to date on when the parts came in for my car and when it was going to the paint shop, etc. My car was scheduled to be done a certain day and was pushed back and I received a call to let me know. The work that was done was great and my car looks like new again. I would say the amount of time it was there is probably normal for a body shop. They even cleaned the inside. I am very pleased with the service and would recommend this dealership.

Tim Williams went above and beyond in my opinion. Every question I had he immediately responded to. He was honest and straightforward through the whole buying process and worked extremely hard to get the sale and some extra requests processed quickly. I would most definitely recommend Hendrick Chevy based on the price and service we received!

My first new car in 18 years. Great experience with Tyler as my sales person. He was very patient and showed us all the cars we asked with a smile. Finance and sales managers were great and very helpful in getting the right finance fare. We are very happy with Rick Hendrick Chevrolet!! We will definitely return.

Worst dealership experience I’ve ever had complete waste of time and gas. Went in following a quote I was offered on my a4 (under their false pretenses) only to waste over an hour to be low balled so bad it was a complete and utter was of my time. Yet salesman noted impeccable quality of the car I’m interested in selling, only for the disorganized staff to not know why their online sales agent gave me a vastly incorrect value for car with pristine quality like my Audi. Not to mention whomever evaluated my car left my floors filthy, changed all of my mmi system settings, and left an absolutely terrible odor in the car that I noticed when getting back in to leave their disgrace of a dealership. Covid Cautious buyers beware they’re masked yet consistently remove masks in presence of customers, while leaving keys to customers luxury vehicles on the table so any random person can touch them with their filthy hands…lovely. 0/10

Usually have great service experiences but this time was the worst. I took my wifes Traverse in to fix the A/C on a Thursday before my appointment on Friday at 1000. The car was not looked at until Monday and the only way I found out was that I had to call and find out the status. A cooling coil had to be replaced and that took until Wednesday. Drove the car home and it started to overheat. Called and was told to bring it back the next morning. Fast forward to Friday and was told the car had air pockets in the coolant that was fixed. I guess they had to run the car to make sure it didnt overheat but ran down the gas to empty and gave me the car. I didnt even have the energy to say anything. I just left in search of a gas station. Took about a week for the repair.UPDATE: Service Manager did reach out to make things right. I do feel better that they acknowledged and wanted to correct the issues. Like I said in the first part of the review, Ive had great experiences before.

Came in to trade in my 2005 Chevy impala for something different and newer and I knew nothing on the process on how this would work but thanks to Ms.Perla Colorado she made everything easier. She is super professional, kind and determined to please her customers. Her patients is unmatched she literally took a lot of time to make sure I got the best help and car so I can be happy. I would definitely recommend her to everyone if you want the best rep at Rick Hendricks Chevrolet, thanks again.

I’ve had a few issues previously, however, I’ve been bringing my vehicle for a few years, so I just let it go. First is that I always set appointments to get my vehicle serviced. I understand things take time but if I set an appointment to get an oil change at 8:30, I don’t see why it isn’t ready until 3-4 hours later. Upon coming in, I had the Rick’s premiere service package for 49.95. This includes tire rotation. When I brought it, the gentleman who serviced my vehicle tried telling me the tire rotation wasn’t included and I’d have to pay separately. I explained to him the package I had set the appointment for and had to pull up the website to show him everything included in the package for him to include the tire rotation service. Later, I was told multiple things were wrong with my vehicle that I’ve had NO issues up until coming to the dealership yesterday. Issues such as my wipers needing replaced, my air and cabin filter being replaced, and was also told my tired had 2 nails in it and would not be salvageable, leading me to have to buy a new tire. I was told all of that along with my oil change would be over $500. I was told the tire itself would be over $100. I declined this as I’ve had no issues. I took it to another auto shop just to get my tire checked out and get a second opinion…they patched the tire no issue and I was on my way. It is beyond me why I would be told that my tire wasn’t salvageable if it was. I don’t appreciate the fact that I was lied to and was tried to be taken advantage of. I work hard for my money and if I’d spent over $100 closer to $200 on a tire yesterday with your company, it would have been for no reason as my tire was completely fine and only needed a patch. I will not be coming here anymore.

My vehicle was in the shop for 2 months had an engine replaced. I got my vehicle back on 9/30/21, and that same day every time I turned off my car I had to get a jump to get it started I returned the vehicle the same day and expressed the issue I was told that the vehicle was working properly upon pick up which is false because how can the vehicle work properly if I have to jump it every time to start it mind you this is all in the same day of picking up the vehicle. I am then charged 411$ to fix a issue that should’ve been fixed already and I believe I shouldn’t have been charged for the service!

I had the best experience with Justin McCormick he really worked with me and helped me get my dream car! He’s the best if you wanna get a car please ask for him

Janae Smith was very helpful and did a great job in making my experience better then my last. Great job 👏🏾 👍🏾

I would like to give a huge thank you to my service advisor, Chris, and the service technician who was able to finally diagnose and fix the issue going on with my 2018 GMC Canyon after a year of dealing with it being in and out of the shop at a different GMC dealership. Chris listened to all of my concerns, took the videos that showed the problem and was able to give all the information that I provided to him to the technician. I honestly thought I was going to have to lemon law this truck but you saved us a even bigger hassle.Thank you again!

Excellent customer service from Janae she explained everything in great detail and provided the service in a very timely fashion. Thank you so much🙂

Thanks to the staff at Rick Hendricks Norfolk. My experience was great in purchasing my 2018 Silverado. Thanks to Elbert Hairston for all your knowledge and expertise! Bravo Zulu !!

Car buying experience was great, but the service department could use some improvement. Set up appointment for my truck. After a little over a day I heard no update so I tried to call and no one answered. Had to go back to service department for them to tell me they didnt look at my truck yet because they didnt have enough techs At the time. I understand fully this can happen, but it would be nice to get a least a call updating me on the situation being this is my main transportation to work.

Kept up to date on progress. Went above and beyond on repairs and provided additional services. Vehicle returned to me looking brand new. Cleaned and polished inside and put. Everyone in Rick Hendrick Body shop professional friendly and best customer service.

My wife purchased a new Malibu Premier and she loves it! The car handles great and responds like no other. I have driven over a dozen types and models of vehicles. Her Malibu is the best I have experienced. Now if Hendricks could make my 74 Nova Custom drive as good. Great job Hendricks Chevrolet and General Motors I salute you.

I brought my car in and no work was done on it for 3 days. I brought my car previously to have it diagnosed for a humming sound in August and they told me it was the wheel bearing. I paid a a grand for the wheel bearing service plus a few more services and my car is still making the humming noise. I wasn’t able to bring it back due to me being in the military I had to leave for 2 months. I brought it back & they didn’t do any work im assuming because I asked if I would have to pay twice for the same service. Additionally my car was returned with scratches and they haven’t contacted me back on the reasoning of how it got there or what they are going to do about the scratches.

Stephen Campbell is the number one salesman at Hendrick Chevrolet . I met him while my best friend was purchasing an automobile. He is an amazing car salesman honest, professional and knowledgeable about the vehicles. If/when you are in the market to purchase an automobile please ask for Stephen I promise you will be satisfied. Thank you Stephen for making us apart of the Hendrick Chevrolet Family.

Even though I did not purchase my car from this dealership, while I was on my hunt for a new vehicle, Mr. Carl Urrutia was extremely helpful! He gave me good insight on the cars, efficiently answered my questions, and remained professional and respectful the entire time. He is just an all around kind man and I appreciate him taking the time to assist me. I would refer him any day!

I took my car in to get serviced thinking it was going to take a few days and it was ready the next day. My car is running great. I would highly recommend friends and family to come here and get their car repairs done. Thank you so much Michael and Scott for your patience and outstanding customer service.

Great overall experience. Matthew Finneran was super helpful from the moment we walked in the door. He sat with us to hear our concerns and find the perfect SUV for our growing family, most importantly at the right price. We’ll definitely be back for future purchases.

June 30 2021. Hendrick Chevy located a new trail boss Z71 for me in a tough truck market. Communication was spot on. No surprises. I was pleasantly surprised how smooth the new truck buying evolution turned out. Chris Griffin was my main contact and kept me informed and answered all my questions. Thanks Chris. Helped me return the rental and took time to show me the features on the Trail Boss. The finance guys were excellent also. I came from 265 miles away to buy truck and Hendrick Chevy Norfolk the drive worthwhile. Oh they gave me a great deal to boot. TOP SHELF ORGANIZATION. 5 STARS.

It was easy, and they made the transaction go smoothly. All the questions that I had were answered, and I drove off the lot with a new car that same day.

Other than not being told the vehicle I was purchasing was not only not at the dealership but also out of state & it took 5 days for me to get it my experience was great! Martin is good as selling & Kerry is good at closing a deal.

From the minute I arrived at the dealership I was treated with excellence. My entire experience with Rick Hendrick Chevrolet was WONDERFUL!! I worked with Justin and Wes and they were beyond Amazing. I will be back and I will be telling all of my friends and family about my WONDERFUL and EXCELLENT experience. Thank You, I am forever grateful for the VIP experience!!!

Carolyn was fantastic. Answered all our questions to the best of her ability or found the answers. It was a smooth process. Extremely happy with our decision to upgrade here and would highly recommend Rick Hendrick Chevrolet. Thank you for taking great care of us!

Belen at service is amazing! She is always there to answer any question, she works diligently to get things done right, she is always on the go. Highly impressed. She is a fantastic service advisor.

Great atmosphere with plenty of vehicle selection. Matthew was knowledgeable and personable throughout our experience. Everyone we encountered was friendly and helpful. Facility was very clean and well maintained. This was the best vehicle purchase experience I have ever had.

My salesman, Chris Griffin was very professional and courteous. He was very knowledgeable about every aspect of my car buying experience. He showed me every detail of my new car and answered all of my questions. He made me feel very relaxed and not rushed. I really appreciate all of the time and work he put into assisting me with my purchase. I was happy to get such a professional salesman.

Less one star because of the battery left in my back seat without notice.😳 Other than that...pretty good service.Less one more star because MY Advisor was not sure if warranty covered the service and advised price 😳in error in the beginning but the end result was correct. Took 3 days to finish the job and there was a wait list for a loaner😣..highest Ive ever paid for a battery replacement😳but the AC is blowing cool now😎so will not complain....too much.It was okay

My experience is typical for so called experts, when they fail to exhibit their expertise in their craft. If you ask them how long theyve been in business and check on all the things they have missed, when being the expert, theyll make it the customers loss instead of wowing us with their empathy as well as their reliance on relationship building, they mostly renege.But , they and the insurance companies are hand in hand with denying true customer service and care. I wish I knew or had the ability to create a business in their sectors and take all their customers by providing the kind of service they lack.

I just received some of best service EVER!!! Amy was amazing! Super sweet and extra professional. She got me in and out and even checked on me while I waited… Thanks alot Amy! Keep up the good work!

I walked into the service department fully expecting it to be just like the previous four years (purchased 2017 Suburban at Rick Hendrick in the fall of 2017). My past experience has not been close to what I would consider even marginal customer service. But, then, there was today! Janae was my service rep and she was SPECTACULAR! When I told her how much I appreciate her, she brought over the service manager and I found out he was new (about 7 months) and was making a huge push to change the atmosphere and I will attest that he has things on the right track. I had made a decision to never again purchase a vehicle from this dealer due to the service department and today I changed my mind. A truly awesome turn around and I applaud the changes!!

I would have to say this was one of the most enjoyable car buying experience I have ever been apart of. From the walking in the door, the entire team went above and beyond to take care of us. Chris was personable and relatable and made the process of looking at trucks super simple and enjoyable. At no point did we feel like we were just another number to be added to the sales total. This carried through to the loan team and the sales manager. When I finally got my truck and was doing the final walk around, I noticed a paint scratch and Chris never hesitated to make things right. I came back in on Monday and got everything fixed up and looking perfect. This whole experience really was incredible and I would recommend Rick Hendrick to anyone in the market for a new vehicle.

Kerry showed excellent customer service and professionalism. His great attitude is unmatched and I felt amazing driving away from the dealership. Oh, also ringing the hell out of the gong was fun. Barry (Salesperson) , also showed great initiative and was able to answer any questions my wife and I had. He was very knowledgeable about the vehicles in the lot. The vehicle I purchased was a 2020 Equinox LT, so if youre interested in a compact SUV, jump on it! Its a great car!!

My experience was very pleasant. I dealt with Matthew Latif and the sales manager Rick. There was never any pressure. I left without completing a deal, only because of my budget. But they both tried their best and still had a smile and a handshake when I left. I will definitely go back when Im ready to deal again. Thank you Hendrick Chevrolet.

Archangel was ABSOLUTELY PHENOMENAL! His enthusiasm and vast knowledge about the vehicles made me feel at ease! You can tell Angel is very passionate about Chevrolet and the Hendricks family!

First off they kept my car for 60 plus days , I had to call numerous times to get an update , and when I did they told me it was the transmission roughly the first week of August 2021.I picked the vehicle up on 12 October 2021 mid afternoon and proceeded to travel back to my home 4 1/2 hours away ok North Carolina and midway into the trip on I95 the same exact thing happens . I am so disappointed and feel cheated and I suspect they did not do anything but reset the codes of that . I will be calling every lawyer immediately.Vehicle 2016 Malibu Hybrid

Very nice people and helpful. It was great experience. I have purchased 15 vehicles over the years and this has been in the top 2.Thank you!

Aside from a little bit of a wait, Im very pleased with my recent service done at your dealership.I say a special thank you to Chris Moss, the service rep that helped me. He was very helpful, patient and took the time to really assist in my request. I came in for maintenance but I also requested to have a new key and remote for my vehicle. I told Chris that I want to use my reward points to pay for the key and remote. He patiently showed me how to redeem my points using the Chevrolet app which I never used before. Bottom line, he was very helpful and pleasant in his dealing with me.

Justin and Yasumaily were super helpful. They ran whole day to find us a deal and made sure we were comfortable and happy. We felt welcome and we were happy to do business with you!

A 7:45 am appointment really means leaving your car for a technician to work on it sometime after 8:30 am. The technicians do not even come in until 8 am and meet before starting work. We needed just a simple diagnostic run on the car while it was running, but could not get the diagnostic done before 8:30? Really, why the 7:45 appointment? Was the technician going to run the car for 30 minutes to get the codes back up?Work should be scheduled by someone who knows what will need to be done. We wasted a 35 minute drive too and from to find out we could have come an hour later? Nope. We will not be back.

Service was painless and although short staffed took the time to address my concerns.

Unfortunately I had bought a truck from here about a month and a half ago. My salesperson was good but everything else was probably the worst thing I have ever experienced. Not only did i have to come back 4 times for their mess ups not once was my gas taken care of when I live pretty out of the way. They charged me almost 5 grand for a service contract that I did not sign up for (and they knew what they did) I found out when I went to make my first payment. I went down there to cancel it and they didn’t seem to care that they messed up. Also before that they lost my plates and it took over a month to get them. I’m happy with my truck but seeing how poorly they operate is sad especially when I work at a dealership. I’ve been to many and have never seen one this bad. Make sure you inspect everything they do because they are very sneaky. Everything was pretty unprofessional and the managers did not even speak to me or care that I was even there.

Ive been working with the corvette specialist on ordering my C8. Very knowledgeable and an intune with GM factory.

I purchased my vehicle earlier this year at this location because they had the best selection of inventory. This week I was making final preparations to ship my car overseas for a military move, and found a recall popped up last month. The vehicle shipping company won’t ship vehicles with active recalls so I was in a bind. Even though the schedule was full I dropped my car off and the service department was able to squeeze me in before the end of the day. Special thanks to Janae in the service department for her understanding, caring, and thoughtfulness.My move overseas has been a challenging process, and I’m grateful to the team at Rick Hendrick Chevrolet for helping me out when I really needed it.

My visit was outstanding with Josh Fenelus. I purchased a 2020 Chevrolet High County. My overall experience is outstanding!

I must say that this purchase was very pleasant and accomodating. Josh Fenelus displayed such a great disposition and I felt at ease and satisfied with my purchase. He was thorough, professional with a personable flare. Big thank you to Josh and Rick for making this investment a great one! I will recommend their services!

No hassle! Martin the salesman was not pushy and gave me my space and time taken decision. Trade in on my car wash what I wanted to get out of it. GREAT experience!!!

Yesterday I purchased my first new vehicle on my own and was worried about having a bad experience or paying to much. After doing research on car dealers in my area, ended up at Rick Hendrick Chevrolet. I scheduled my appointment online. Once I arrived our sales rep was Joshua L. Very helpful. He walked us threw step by step. Not at one point did I feel pressured by him. It took a few back and forth with the finance guy to negotiate a price I was comfortable with, but we got there. Every question was answered professionally. I ended up in the car I came for, the 2021 Traverse Lt. It is a beautiful car, Joshua walked us threw every feature on the Traverse. He was very knowledgeable about this car, which was amazing. Because it would have taken me month to figure it all out. This was the best experience and I would definitely buy a car from Joshua again. Thank you!

Had an ecu put in my camaro. Took a lot longer than expected. On the other hand my advisor Janae was awesome through the whole process. She kept me updated and answered any questions I had. Employee of the year!!

I took my vehicle in for an oil change. While I was there, I asked them to take a look at my AC it was not working. Eventually I get a phone call stating that my AC would be $890 to fix. I asked them not to fix it as I will have to think about the repair. When I went to pick up my car the next day, they hadnt even changed my oil- which is what I brought it in for! I was told I owed them $140 which was never explained to me at drop off. I feel like they took advantage of me, especially since I was able to get my AC fixed at another service center for under $300. I have emailed twice, texted and called the service manager for several weeks and have received no response back. They clearly do not care about keeping their customers. So disappointing and I feel like I was ripped of for $140.Edit to respond to the below comment: No one ever reached out to me! Stay away from their service department.

Chris Griffin has a very positive attitude. He listened well to my wife and I. He found out exactly what we wanted and explained well the various option packages. He showed us their inventory before talking numbers. He and his sales manager were very helpful during the negotiation process.Chris was always likable and NEVER overbearing or pushy in his communication or attitude. Just yesterday my wife and I experienced an overbearing rude Non Chevolet salesman who was downright unpleasant. Today Chris was the exact opposite and we highly recommend him !

Fast. Dependable will go the extra mile to help.

Peter “Parker” was the best. I had a great experience. Peter was very helpful from start to finish.

Got an oil change and Janae was such a pleasure to work with. I scheduled an oil change and state inspection, which took much longer than anticipated. I always ask how long I should expect maintenance to take so I can make sure I budgeted the time appropriately when making the appointment. (It took about 3 hours, I budgeted 2 hours of time for this) Janae was very communicative throughout the entire process, understood that my time is valuable and kept me updated about the status of the Jeep and the maintenance being done.I would work with Janae again! Shes a champ!

From the moment we got to the dealer she was very open and friendly. Very knowledgeable on the subject of selling vehicles and is very knowledgeable and expert in everything she says. For me and my wife, as a salesperson, she should be given 10 stars since throughout the transaction her communication was very good and communication with customers is as she has known us for a lifetime. Thanks to her for the opportunity and for all her support.

Let me tell yall about this little Colombian snack cake that works there 😋. Fernando gave me a good deal to help me get to a comfortable place payment and car wise. They were so helpful!! A complete team effort. Thanks to Shawn for helping me choose my perfect car even though it was hotter than anything outside!!!! I am not a perfect customer but he continued to help me out.. Overall an amazing experience and I will definitely be sending a my friends and coworkers here. They love the military here 😁😁😁

Today was my delivery pick up of my 2018 Cadillac XT5. My salesperson wasn’t here to deliver it. Kerry found an amazing salesperson who went above and beyond placing my license plate on my vehicle. He demonstrated the vehicle’s features and helped me purchase a key and key fob for my vehicle. Back there, I met Annette “Sis” Sippy who’s customer service was exemplary. To top it off, Josh Fenelus (the salesperson Kerry passed me off to) went as far as assisting me to set up an appointment to get my second key programmed. I’m definitely coming back to Rick Hendricks Chevrolet Norfolk!

After a week of car shopping I got in touch with Stephen Campbell at Rick Hendricks. He took the time to listen and find us options that were affordable and good choices for my son. We had shopped at many other dealers, and he was by far the best. He took his time and found the right car for my son. We will definitely come back to purchase another vehicle in the future, my daughter will need a vehicle in a little over a year. Thanks again Stephen!

Great staff at this dealer. I shopped around several dealers and found the buying process was little easier here. I found the vehicle I was looking for at this location and was able to drive in from out of town, make the purchase and travel back in the same day (2.5 hours one way).

AWESOME!!! I had a great experience purchasing my Certified Pre-Owned 2016 Corvette Z06 from Rick Hendrick Chevrolet of Norfolk. From start to finish, my sales team (Tyler Sellers, Micaiah Wallace, and Fernando Gaitan) was awesome. It was Mother’s Day weekend and they accommodated my busy schedule. I could not have asked for a better team. They made my dream of owning my first Z06 a reality. Thank you so much!

When I originally called the main number and they transferred me to the body shop I left messages three different times with no callback. Finally asked receptionist to have them call me. Tiffany Secrist was awesome to deal with and felt she had my best interest. When picking up the car I found three fisheyes in the paint and had to reschedule a follow up visit. I would hope the QA would be better than that. Overall satisfied.

Mr Elbert Hairston did a Great job.. I would send him more business. He took good care of me 💯💪🏾

Tyler was my sales person, he was very patient with us. We looked at many cars and drove several and he always answered with a smile. We appreciate his personal approach and also the fact that he spoke to us in our native language Spanish. Shawn was also very helpful in supporting the sale by helping us focus on the criteria that was important to us. The finance team went out of their way to help us find the right interest rate in order to help us better manage our monthly payments. It is easy to see how well everyone works as a team and supportive of each other. Great things were said about Mr. Hendrick by his employees. When someone respects and values the owner so much it says great things about the place I am doing business in. I also want to give a shout out to Mayanelis (I don’t think I am spelling her name correctly) She was the icing on the cake as we finished signing all our paperwork, she explained with much clarity what our package entailed.It’s been a while since I have bought a car, I was reluctant as in the past sales people tended to be pushy. I did not find any pushy sales people, on the contrary, I found a great team that works like a well oiled machine who love their job and are very good at it as well as people that care you get what you want. I will definitely refer friends and family as my experience was way above my expectations. I wish all great people at this dealership as well as the owner much success and blessings.Thank you so much! Muchas gracias!!!Luz Padilla

My husband and I have purchased more than the current Toyota Corolla I drive. Great price and selection. Friendly folks great rates etc just all around wonderful.

I had an appointment at 9:15am to do a diagnostic on my car. I hadnt anything by 2:30pm and my husband talked to the manager and was told I should hear something in an hour. I received text messages at 4ish and didnt get a call until almost 5pm and they close at 6pm so that meant they had my car all day and couldnt repair it if I wanted them to that day.

I wouldve recommended this place in the very beginning. People were friendly, professional, fast paced, and were helpful. I was there to sell my car to the business since I was moving overseas to Japan. The first person I was being helped by, use to work in the mechanical department in the past, was amazing. I cannot remember the name since this was about 2-3 months ago since this occurred and he deserves to be recognized for his professionalism and how helpful he was. He answered any questions I had and was breaking things down for me so I could answer the selling questions for a price value. Once everything was done, he had to swap out for the person who was to help finish the process for me.If I remembered the second persons name correctly, his name was Markcus that was helping me out. I wasnt impressed at all. It seemed like he had no interest in helping me trying to sell them my car. He mentioned since my car had a loan, there wasnt anything they could do to buy my car since it wasnt being traded in, there wasnt a finance department nearby to assist, I had to go call my bank and figure out how to sell my car since they cant buy out vehicles if the owner doesnt have the title first before the sell. I called my bank to figure things out and they explained the process to me and they were asking questions that the sales representatives should have know. They were floored that I wasnt able to sell my car to the dealership when I was told that I was told there wasnt anything they could do. So, I ended up leaving with a poor ending of a visit and a sour taste in my mouth. I definitely wouldnt come back here to any future business since that impression was horrible at the end.

Fast and efficient. Typically my wait time with an appt is an hour. Ive only had one bad experience of a 3 hour wait for my oil change with an appt time. Overall, always a pleasure doing business !

The salesman Chris Griffin was extremely helpful and knowledgeable throughout the whole process. He was nice the entire time and overall a very good person

My service representative was great! She greeted and explained to me everything about my scheduled services for today. She was easy to talk to and communicated well! Thank you again!

Very pleased with my experience of purchasing a used vehicle from Rick Hendrick Chevrolet in Norfolk, Virginia. The Sales Associate Shamaia was a delight to work with. She listened intently to what I was looking for and the amount I was willing to pay. She thoroughly explained all the details and paperwork to my satisfaction. She definitely came through for me and I was extremely happy with the final agreed upon amount I paid for my vehicle. Shamaia is definitely an asset for this company. Would highly recommend Rick Hendrick Chevrolet to anyone looking to purchase a used vehicle.

Service department at Hendricks Cadillac leaves much to be desired. They dont return phone calls. Have been trying to get rear shocks ordered for my 2014 Cadillac since 07/12/2021. This is is a parts warranty service. Customer service doesnt seem to be a priority for this dealership.

I went in for service on my 2004 Chevy Tahoe Z71. I knew that my Tahoe was on her last leg but I wanted to see what the damage was. After considering all the money that I kept in it and the thought of safety reasons, I decided that it was time to look for another vehicle. I was nervous because I hadnt car searched in over 17 years. But I am so happy that I purchased a new vehicle with Rick Hendrick Chevrolet, Matthew Latif and the sales staff made sure that had a wonderful experience and Matthew seen me through the whole process.

I usually have a good experience, but yesterday I didnt. I had a 9:30am appointment to drop my car off for service and I told the person when I made the appointment that I would need my car back by 2pm because I had to pick my children up. I was given a Lyft ride home, but there was no communication about my car at all. I called after 2:30pm to be told that my car hadnt been started yet. I had no other way of picking my children up and I became really irritated. The advisor Belen told me she would see if my car could be next. I was finally able to pick my car up well after 4:30pm. I was not a satisfied customer and Ive been coming to Rick Hendrick since 2011.

I’m always disappointed whenever I have my 2020 Traverse serviced here. It took 3+ hours to have my oil changed and tires rotated when I had an appointment made over 3 weeks ago. The fact that the earliest I could even bring my car in to have it serviced was a 3 week wait, and then having to wait over 3 hours to have the maintenance service done is ridiculous. Just poor service….maybe they should stop offering people car maintenance packages at the time of vehicle sales if you can’t properly provide the service. What a waste of time and money. I would not recommend the place to anyone. Stay away!

Waited weeks for this appointment and they told me they couldnt find the problem. Got in and the air conditioner was on the highest setting with the radio all the way up. Of course you cant find the issue when youre throwing a party in my vehicle. I turned the air and radio off and what do you know..I can hear the problem as soon as I back out of the parking space.

The staff, at the height of the pandemic, were incredibly reluctant to wear masks even when interacting with customers when sitting 2 feet from them. Their sales team were relentless even when told explicitly I was not interested in buying the car that day. They have no respect for the customer and it couldn’t be more evident from the moment I sat down with their staff. They talk about how great the company’s reputation is, but I left quite disenchanted. I ended up getting a better vehicle for cheaper at a used car dealership. You’ll overpay if you shop here.

Was absolutely the worst after taking my car there with having a appointment nothing was done left it being told that it would be the first one the next morning nothing was done picked it up later the next day to find know one bothered to call text or email nothing still done to car. Myself having the warranty plan and a appointment very disappointing what was the need of having either when I picked my car up just as I left it so frustrated....

My Salesperson was Barry. He was great, very pleasant and professional.Barry made my buying experience GREAT!!! I never felt uncomfortable or felt rushed.I would also like to add the Sales Manager Rick was also very helpful and professional he took time to talk to me and explain my options.The Finance Department Vishan, very helpful took time to explain everything to before I signed.Overall my experience was great!If you look for Chevrolet try Rick Hendrick in Norfolk. They are very professional and helpful.

Great experience. Fine environment. Awesome friendly staff.

This gentlemen stopped at nothing to make sure that I got the car I wanted and did everything possible to make sure the service was satisfactory! Thank you Josh FenelusThe car isnt what I had hoped for even tho the salesmen was still a great guy. I had issues with the car the day after my purchase now a month later I have to deal with repair stress as the car can not make it to the next city over.

Came here to buy my first car and I have nothing but good things to say about not only my salesperson Perla Colorado but the entire team at Hendricks Chevy. They were kind and accommodating to my situation and I highly recommend this place!!!

Was good. In and out

Josh and Rick in the Used Car dept were extremely welcoming and professional. We very much appreciate their efforts on our behalf

Matt was an excellent salesman and answered all of my questions and concerns. Outstanding overall experience at this dealership. Will do business again.

Very, pleasant experience for the most part. I would recommend give a little detail when you update me on the status of my vehicle. I was not aware they would rotate my tires along with the inspection. I’m glad they did but it would have been nice to know that’s why my wait turned into 4 hours.

Great service and multiple people helping answer your questions and reach the goal you want with your new vehicle!

Rick Hendrick Chevrolet was very willing to win my business and it worked. I purchased a 2019 Camaro SS 1LE from their Norfolk location. When other Chevrolet dealerships didnt seem like they cared of I bought a car or not, Rick Hendrick Chevrolet actually spent the time to work with me. My only issue was the logistics of transporting the car to my home.

This is my 2nd trip to the dealership and like i said before the staff is warm and friendly and always make you feel like family.I just wish i could have came to them years ago.

Steve Ciccone has been helping me for years. He’s great to work with! We’ll continue to purchase vehicles from him in the future.

I had a Very Pleasant Experience today at Rick Hendrick Chevrolet. I had a 9:00am appointment for an Oil change and to rotate and balance tires. I was waiting on my car, so I asked my Service Rep Janae how long did she think it would take, she told me around 1.5 hrs after looking at their schedule. I received a call on my cellphone around 9:40am from Ranae and she told me to come to her desk she was getting paperwork ready for me, I was Surprised! They did the work in Record time, I was Very Impressed and Pleased! Thank You Ranae and Rick Hendrick Chevrolet for Starting my week off on the Right foot, Great job to All who were Involved, I Tip my Hat to You, Thank You So Very Much!Dwight

Overall pleasant experience. Both salesman and manager were very transparent, knowledgeable, and professional.

My experience here was great! My father and I were greeted on the lot by Carolyn, she’s very friendly and full of life. She was patient with me, being that It’s my first time purchasing a car. Josh was also a big help with taking the car out for a test drive. The team here is great. Everyone’s friendly here, it’s like a nice family. 10/10 would recommend!!

I pulled into the garage and during the check in process was given a bottle of water to drink. The waiting lounge was comfortable and had a TV to pass the time. They came to get me when they were finished and when I got yo my truck they had covered the seat and the floor mat to keep thing clean.

I took my car in to Rick Hendrick because so dashboard alerts that I wanted diagnosed. Not only did they tell me I needed a $6,000 transmission, but an additional $2,000 worth of work as well. I took my car to AAA for a second opinion and to my surprise there was no transmission issue at all. They fixed my car for $850 and completed to state inspection as well. I want my $140 diagnostic fee back Rick Hendrick.

Chandler was awesome. There was no pressure to buy and he streamlined the process to make it pleasant. I would 100% recommend him to anyone.

My experience was amazing Mr. Anthony Bailey helped me. He was very patient and informative!

When reading these reviews, keep in mind that after service or purchase of a vehicle, customers are sent an email begging them to leave a positive review or the teams will not get a full paycheck. Keep that in mind when you are reading the reviews because they are guilt tripping customers into leaving 5 star reviews

This is the original Colonial Cadillac, now Ruck Hendricks. My car is in the service department which I took there overnight for the work to be performed this morning 🌅. My appointment was 9:30am. The mechanic called me before 9am. So far, I am very pleased with the way we have started to have an ongoing relationship. The mechanic was respectful and attentive to my concerns about my vehicle. I am now waiting for a call back to retrieve my vehicle. I am sure everything will be fine.