I made an appt for a routine maintenance for my 2015 Mazda and was greeted by Taylor S. It was on a Friday and since I live in Oakland I needed a rental car as requested when I made the appt. When I asked Taylor about it he said we usually dont do that but I told him it was noted down when i made the appt he said I will do it for you this timeI was offended as Ive been going there for 5 years now, if the policy has changed due to the pandemic or changed for some reason then let me know and dont expect me to know.Moving forward, I am now renting the car and told the front desk person at the counter that I will bring it back on Tuesday since I will work in Fremont. Taylor called me several times over the weekend and left messages. The first call is their recommendation for additinal services on the car which will cost $600.When I finally got hold of him, the second time, he said that the rental car was only good for one day. I told him my rental agreement was for Tuesday by 6oclock.Again, he said it was only for a day. I told him no one communicated this new policy to me when I rented the car as I could make other arrangements and if this was such an issue the front desk would not have put the due date down for Tuesday plus Taylor could of told me this before I rented the car.Now, my issue is Taylors lack of customer service and communication skills. Let customers know about your one-day rental car policy.Get it together Taylor S.Show some staff unity....be on the same path because it looks bad when you say something different than what was agreed upon on the rental agreement.I am a working Healthcare worker and dont intend to keep the car unless I need it to drive to different clinic locations. You made it seem as if I was trying to scammed the company.Taylor S. is not good with customers, he is rude, and somewhat arrogant.This is my first negative post for the Service Dept, usually I have positive feedbacks for my services there. Not sure why the service has gone down.Customer service means going above and beyond to keep the customer happy, whether that means answering any questions they have or resolving issues with a positive attitude, which Taylor S. lacks.Customer satisfaction should Taylor S top priority, and hopefully creating loyal, returning customers or having happy customers recommend to their family and friends, Mazda services.

Fremont Mazda is the best. The customer service technician works efficiently , and the expertise of the maintenance Technician works with expedite in mind. I say to all Mazda customers Come on Down cause Fremont Mazda is the Service given right on time.

Taylor Salimpour was exceptional! He made sure that all my vehicles needs were addressed. He kept me updated on the progress and even made sure my transportation needs in the interim were taken care of. I recommend working with him when going to Fremont Mazda

I was disappointed on my last visit. Customer service and long wait for just a regular oil change appt.

Super long wait and the staff weren’t friendly and caring. Although the waiting room is not the best they didn’t offer any help knowing that we were waiting in the cold.

A very awesome staff , was given thural diagnosis of my vehicle , service manager Sal was very understanding and friendly .