The store itself is clean w/ abundant staff that are willing to help. I didnt have the best experience though when I asked re: the difference between carrier models (that are $30 cheaper) vs. unlocked ones - the staff unfortunately didnt even know that there were carrier models available and didnt appear to want to inquire her colleagues to address my question.

The staff was always helpful when I used to go when I had an iPhone. And very friendly with kids.

Amazing sight, an Apple store really fits nice into this place.

I bought a new phone here and I’m very satisfied with this new phone and my sales. However another female sales - a full figured short black female with long black curly hair keep laughing my language grammar mistake. I’m so sorry English is not my first language. I don’t know what’s wrong with her, she is so rude, unprofessional and impolite. Why apple hire such low quality person to be sales?

Terry, a security team member at this Apple store, was amazing and so kind! I was actually looking for an entirely different store in the Oculus but theres seemingly no one to ask in the gargantuan mall. So of course, I spotted Apple and ran towards the Geniuses there- thinking that Apple knows everything! And indeed, Terry helped me navigate where I was and was so nice. Despite not actually shopping at this Apple store, I am a loyal Apple user- iPhone, laptop, iPads for the family and all else, and am glad to support this helpful company!

Made a genius bar appointment, was told to wait 15 minutes, ended up waiting nearly an hour before someone finally asked if I needed assistance. They told me my appointment was systematically cancelled, with no other explanation. Terrible customer service system. They clearly need a better way to make sure people are being helped. This company has enough money to figure something out. Theres no excuse that I should have had to wait this long for an AirPod replacement. Thanks for wasting my time.

Had a Genius Bar appointment to get my Mac battery replaced. Wait was only 10 minutes and staff was helpful with answering my questions. My Mac was ready in just 20 min and I didn’t have to pay since the repair was covered by AppleCare.

Thank you Kevin for your time and patience in showing us the best apple watch. Will definitely come here next time

Not helpful at all and wasted my time going to that store. The first two times they were not useful I let it go, but after the third time I decide to leave the bad grade here. I will recommend ANY other store in New York but this one.

Your store, your rules. My money, my choice. Thanks for making my choice between iPhone and pixel so easy. In addition your third party security is extremely rude.

Excellent job done, perfect place to be. Clean and shiny.I love it. I hope to make time to go again.

What happened to Apple! I’m the 4th time in the store this week and every specialist is telling me something else and can’t help for a simple repair. Sending me back and forth with things I need to do before they can help. Did everything they said and the peek now was the technician hasn’t even checked anything on the computer and just recommended an expensive unnecessary sale. I’m disappointed Apple!

Genius bar was quite disappointing. Their technical knowledge is nonexistent.

In my intention to buy iPhone 13 for me and my visiting family, I came in contact with a very rude, blunt, and bossy salesperson, who insisted that my face covering was not enough, and that I should be wearing a mask, even though I always wear the same face covering wherever I go! He was packed up by his colleague who basically asked me to leave the store, since I refused to put on the mask she gave me.I did try to explain that as a Muslim woman, having my ears covered under my hijab, I couldnt put the mask around my ears. But they were only listening to their rigid, bossy, made-up rule!My biggest disappointment is that I approached the salesperson named Jordan, believing wholeheartedly that he was the most helpful person from whom I would buy my new iPhone! Instead, I was insulted and treated badly!The four of us, potential buyers of 4 iPhones, left the store dismayed, until I insisted to try another location. My son found the soho Apple store, where my face covering was not an issue, so, there, we made the purchases. I do recommend the soho location! And really advise everyone not to waste time at the Westfield Apple location, because the vibes are very negative!

Service is always very good. Was in and out in less than 5 minutes after ordering my new iPhone online.

Amazing service. Brought in my 2015 MacBook Pro and a special thank you to Ron for fixing the problem. Quick and easy fast service. Best apple location.

Less busier than the apple store on 5th. Can easily book an appointment on line for the Genius Bar. Friendly service and not as crowded as other apple stores. Great place to browse the new products , 2 spacious floors.

I took my 6s plus to them for battery replacement, when technician came to diagnose my iPhone he said your phone has another problem because doesn’t give any sign of life when I tried to connect it with his computer which is motherboard issue and it will cost expensive for me so it doesn’t worth it to repair it so for a best choice it’s to upgrade to another level hhhhh , Apple Store all of them being costumer service or technicians or even cleaners are there for selling their toys nothing else , I got out from there to the the first phone repair store to buy another battery and everything went well just for 50 $ hhh peace!!!!

Amazing shopping experience. There are so many products on display and they host educational workshops in the store. They making paying so easy and are very attentive to your needs. Excellent service!

Was good, but to much time waiting. Even if you have appointments.

COVID protocol followed. Prompt service. Have to give a huge shout-out to Andrew Camacho who helped me resolve a carrier issue outside of Apple’s control and stayed with me for 3 hours. He and another employee (Lantz?) ensured I had absolutely NO issues and went above and beyond. Best customer service ever!

What could be more scarier than coping with the COVID-19 pandemic without the vaccines? My laptop wasnt working properly, and I was near hysteria. I didnt have an appointment, and went straight to the Apple Store. They took my laptop to be repaired, and in one day I got my laptop back. Free of charge! It only needed to have screw replaced. Wow!, what a relief!

All the Apple stores deserves 5 stars. I love their customer service. They are always super helpful.

This is primarily a place where you can look at and touch Apples various products and ask questions of the Apple guides that wander around the store. The usual genius bar is notably absent but if you have a question or want to check out or buy one of their products this is a good place to visit if you are in downtown NYC. This was one of the prime spots to go if you pre-order an iPhone or any other newly-launched Apple product.

Great photo opportunity. If you like architecture. Great place to go, near the 9/11 museam

Customer support is wonderful, allowed me to get a replace for a ipad air 4th gen, and the Asian lady that worked there was top notch, honestly deserves a raise

Checked in quickly and received my item promptly 👍🏾

“The Genius Bar isnt so genius enough” I brought my iPad for restore and in 2 mins I was told to buy a new one because my iPad Air has lived more than 4yrs. No attempts done to restore or repair it. Then I had to pitch in and show the iPad notifications where it says restore. Again, after 5 mins I am told you buy a new one.I don’t understand Genius Bar is repair shop or sales office!!! Extreme Disappointment

Worst visit in an Apple store and Ive been an Apple customer for years with an extensive list of devices and accessories. Went to the store to by an iPhone 12 Pro, after waiting 14 minutes a young attendant came to help me. After informing that I was going to buy an Iphone12 Pro, he started setting up the transaction and I asked the color that they had and he already answered that we were not in that process yet to select colors, while looking to his gadget. I also informed that I was going to order wireless chargers and new iPhone covers including to my iPhone 11, which he also said that he needed to finish first my order about the iPhone. All completed, he informed that we needed to wait to another attendant to bring the phone to the front store area, at that moment, he got his personal phone and started typing a long text or an essay because the attended came, left the phone in front of us, I grabbed the phone box myself, I read all the information on the box and I put it back where it was, while he still texting on his personal phone. After a few minutes, he put his phone back in his pocket and still looking around waiting for the attendant to bring the phone. At that point I was thinking, that it couldnt be happening.... Suddenly I gently asked him if we could finish the transaction and he just said : We need to wait for the attendant to bring the phone in a dry sentence. At that moment, I grabbed the phone that was in front of him and I questioned if that phone was the one that he was waiting for. He just said: Ow, who brought it here? I answered: I dont know , maybe someone who is working and not busy texting while a client wanted to spend $1100 in a product?! The disattention escalated when I gave my Apple Credit card to pay it and he told me that I needed to use my Apple Card on my phone. I just questioned him that I was not sure if my Apple Card was set up in my phone as a default for wireless transaction, I wanted to check if my regular bank account card was the one set up as default and the answer for my question was: I dont understand what are you saying. ... At that moment, I didnt know if he was saying that because in his mind he was still thinking about his personal phone and text that he was so engaged to or if he was talking about my accent. With our without an accent, Im a customer.... Im buying and Im paying . The lack of attention, the cutting corners to answer my questions during all the process was a very bad experience. I cancelled the order. To get a customer service like that in person, I prefer to communicate with computer or robots , at least they will understand me. The Apple Store at World Trade Center is the worst customer service ever. Not shopping at that store never again...

Really nice store. Two floors.

Great costumer service!!I visit the store today because I’m buying a laptop and wanted get information on what could be the best option for me, John took care of me and it was worth visit because he was straight to the point and gave me the details that I need it to know based on what I’m looking for in less than 10 minutes. Definitely recommend this store if you need assistance to fix or getting a new product.

Never been to a apple store before, but the interior was very basic. This gave a good overview of which items the store was selling. You can try out everything even the item which are boxed.

Similar Apple minimalist design within the Oculus and both compliment well with each other. Service is excellent as always. I came in to swap out my old phone for a new one. Got the credit and had the Apple personnel set my new phone and cleaned the old. Seamless and true to Apple style, I am an Apple fan~ 🍎🙋🏻

Covid protocol enforced. When needing to get answers, need to reach out to them. Besides that, questions all answered and service was good

Great Apple Store in World Trade Center Oculus. Nice seats while you wait for your turn. It could stand to be cooler, we are sweating and charging stations would be nice. Like all Apple stores, They offer a lot of classes

Nice place last to look at quite a bit things to do and places to visit

Horrible place!!! It’s like they’re committed to not providing service for an for warranty you’ve paid for. Matt is a horrible manager that didn’t bother to help the customer as what any manager is supposed to do. He discriminated, disrespected, and embarrassed.

I had a wonderful experience here yesterday, I had no clue you needed an appointment to enter so I initially went to a different apple store but they were fully booked for the day and this one was the closest available, I ended up getting there early and they didn’t make me wait which I was thankful for, the lady who helped me was so nice in helping me choose which Apple Watch I should get, the service was great and fast definitely recommend you shop at this Location.

Super quick transaction.This Apple Store is set in the most beautiful mall I have visited in a while. It is spread across two floors within the Oculus, World Trade Centre, New York.It is generously sized unlike some in the UK I have used.I had wanted to visit to make a quick purchase of a new pair of inductive charging air pods. I arrived, went straight to a store worker, who sourced me the product, charged me and within literally 60 seconds, I was in and out. Quickest and most efficient purchase ever.I didnt manage to get a picture of a frontage of the store, but did take one of the mall on my way back up to street level.

Great store. It always seems that there’s space and room here to move about or just speak with a staff member and it does not feel as crowded as others New York Apple stores. It’s located in the Oculus Westfield shopping centre over two floors. It is very accessible and central to the centre and to the subway..

I arrived 10 minutes before the store closes and they no longer wanted to sell me a simple phone case

To see the lastest iPhones and/or Macs

I asked for help with my Mac issue and a staff ignored, rolled her eyes, turned her face and walked away. Interesting

They dont have anything useful in terms of MacBook Pros at this location or any other throughout all of North America. Trillion dollar company? What a joke!

If you want to feel discriminated and lied to this is the best place for you. I went a week ago to buy a phone and the agents Chris & Abby are absolutely terrible agents and have the worst customer service that I have ever experienced in ANY retail store. They lack knowledge & human decency and honestly youll receive better customer service buying a $2 burger from McDonald than buying a $1200 phone from this location. I dont know where apple are finding these terrible employees, I thought they were better than this!

Brilliant place well worth a 3

I purchased a pair of air pods for my sons birthday in December for his birthday in February because I didnt want his birthday to come around and I didnt have the money to give him a proper gift so I did my Christmas shopping and his birthday shopping all at once. Come to find out My son already had the same air pods. I didnt know that Apple store only give 2 weeks return policy. I went to the store trying to return the air pods or even take store credit towards the purchase of something else but the manager was very rude. He showed no care in dealing with the situation. I felt there feeling hurt and broken.

Nice atmosphere, short wait time

Beautiful architecture and great array of shops.

Worst apple store experience while waiting for appointments

Nice place to visit and have some fun

Awesome experience... I bout new 12 pro max

Nice art and nice place to take photographs.

I bought an iphone XR from this Apple store. I asked if it would work in France because I was moving to France. The seller assured me it would work and not to worry. I got in France and it doesnt work, I read about it online and learned that American phones are blocked here in France, I feel scammed. Of all businesses, I expected Apple to be an honest one, guess not. Dont expect to meet honest sellers at this Apple store. I lost a lot of money because of this.

Loved it, you can go 102th floor height and services is world BEST. 🔥👌

2 hr waiting time,never going there again

Great service and great woker

Stylish, new look! :)

I did what I was asked to do: have my temperature taken and go wait in the line. I quickly saw all the people behind me being served first, while I was waiting outside in a crowded hallway. I had to ask why all the people who arrived before me were being served first before getting some attention, and even to get some attention was hard as there was a constant coming and going of aggressive people asking for information. I guess it was because my name and my accent are foreign.

Went to fix my Macbook Pro screen, booked an appointment through the website, it was smooth, and it’s great to have the option to get your Mac delivered after it‘s fixed, so convenient, but the repair process can be very slow, no matter what is the issue, every product goes in the same long process, they don’t repair anything in store, they have to ship it which takes 4 days to get from the store to the repair facility.

I got my beats3 from there , its a great coustemer service

The guy at the main entrance door has no manners. I entered in the store And I was just going to ask him a question. Immediately after he asked me to step back and exit the store so after that I could ask him the question. This isn’t necessary. I left and I could hear him saying have a good day, have a great night, having fun with the situation. I can’t say about The others as this location seems to have great reviews. Unfortunately one bad apple. This happened now 09/29 - 5:50 pm. I absolutely hate writing reviews like this

Came in to pick up a phone case I had ordered online. The guy checking people in (Chris) was extremely rude and disorganized. I’ve picked up from other apple stores before and it was always seamless. I definitely won’t be returning to this location.

I came all the way from New Jersey to replace a charge with my Apple Care warranty and the manger name Matt and the employee named Cindy gave me such a horrible customer service. Never coming to this place again because of them.

Fabulous customer service

Extremely helpful & quick efficient service

It was fine, no apples tho

Always an issue anytime I try to get anything serviced at this store. It’s like they’re committed to not providing service for an for warranty you’ve paid for.

It reminds me of that day and where I was at that time. Amazing

Prompt service, quick pick up.

When you speak with costumer service they are so nice .but in person when you arrive you will Shocked by Attitude. I speak with manager that I have Appointment they did not get me in and not fixed my iPhone .I drove two hours to come here Such a great job !!!!

Apple employees need to learn some manner

I made an appointment online to pick up my new phone, the staff was very courteous, I was in and out in less than 30 minutes. I highly recommend this store.

Quick and great customer service!

Very rude person up front. Closed 15 minutes prior to close time of 7pm EST. Man by the entrance was incredibly condescending.

I placed an order online for iPhone 12 Pro and pick up was today between 7:15-7:30PM. I drove from Jersey and guess what? Store was closed.. I called and they said - oops we are sorry, seems like they closed earlier today. That it just so irresponsible from such company like Apple. Rep did nothing to help, just said something that they trained to say - “I understand BUT...” . I wish I could rate you 0 star for this mess up.

They helped me unlock my phone and they were very generous

Clean, organized and orderly. All safety protocols are properly done, no worries at all.

I love this place everything is so wonderful

I wanted to buy an iPhone for my daughters birthday. After checking the website to make sure that the store was open and today being the only convenient day for me this week, I get there only to be told its by appointment only. But no appointments left today. I cant even take a lookbat a phone. It would have been nice to know this beforehand, maybe on the Website in bold? Due to Covid, store will open by appointment only. Little smug guy at the door says this is how we do it, shrugs and says have a nice day in a sarcastic tone. Good products, lousy customer service, only care about the money.

Masks are needed. Temperature checks for everyone entering. One group per table. Social distancing is widely practiced. Alcohol pads and hand sanitizer is provided. Following safety regulations. Close to mass transit(Fulton Center and Path Station).

Worst apple store don’t go there

Security guard abruptly told me one person allowed in at a time. So that means I couldn’t go in and, consult with purchasing new software for my husbands laptop.Moments later they allowed two women inside. So I went inside and questioned why others were allowed in but my husband and I were not. The rude male employee said she was a minor . The women were both tall and over 25. This was an obvious lie. Don’t make exceptions. Everyone must follow the rules. This was discrimination.I’m glad me and my husband did not spend our $500 here.

Great Atmosphere! Love the design of the store. Quick and friendly service, as usual.

You need to have reservations to entrance...

Go there in the day light, it is magic :)

What is up with the girl checking people in in front of the door? Rolling her eyes while talking to customers?? That’s what you call professionalism? What’s wrong with her attitude??

Emotions and honor and reflect

Go for a software problem with my iMac Pro and these guys will solve it in the blink of an eye. Customer service is quality on this site

Excellent service

The Apple experience is usually good (unless you’re waiting for repairs) but today was incredible. Tia, in sales, had more patience than I could imagine. She was incredibly friendly, well-informed, and clear. While we couldn’t fix all of our issues, she took the time to explain what’s possible and what our options were. We walked out with a new phone and accessories but, more importantly, feeling as though apple cares about their customers and ensuring a positive overall experience. Thank you Tia (and Apple)!!

Not a big fan of apple products but nice place

Every one seems in a good mood the person that took care of me was very professional and friendly.

Friendly staff, fast and quality service

Friendly staff and clean store

A beautiful trade center to get various items.

Very big store with great service

The best customer service that I had in NYC apple stores. I have visited different location, but found that I liked this location more, only because of the customer service.If you are looking for a better decorated apple store in NYC then you should check out one at 5th ave ( close to Central Park)

Great service as always

No bicycle parking. It’s bad