Was looking for dress pants. The line for the fitting room was long but one of the employees working the fitting room stayed calm and kept it moving. He was very kind. Came out every so often to check on everyone who was waiting. Spoke English and Spanish. I should have asked his name to mention it in this review. I plan on going back. Hopefully he is there when I do.
Difficult to navigate the store, it seems like they have the same clothes in several different areas. Pretty crowded in there too. But I got a bunch of stuff and I’ve been really happy with the clothes and they had my size (S) for everything.
I initially came because I needed to return something that I bought online and picked up in store. However their policy is that if you bought online, must be returned to warehouse and pay the shipping fee. To exchange in stores you need to buy equal or greater than your exchange purchase. So therefore I went on an adventure looking for clothes to buy, mostly staples for the family. I got items on sale but mind you their sale items are all over the store depending on the type of item, makes sense but it took forever to find enough pieces to make up the difference. Also may of the sale items were large and extra large. Im small to medium. Their leggings were too tight or too long, no longer the same quality as the ones I purchased years ago. I ended up paying full price for their supima t shirts because I felt those are always good items. Of course the store is very neat as always and plenty of basics which I own.
I have been to this particular location for so many times and all the Employees are very sweet.Today I forgot my backpack while I was checking out jackets and when I realized…. I went there again and explained one employee about it.. she directly went to check it…I was about to start crying when she came empty handed… but she came to verify my ID and asked me how the bag looked and got it for me… they kept it safe downstairs… I am so thankful to everyone working there and I know it was totally my fault..but this has never happened with me before… I will be careful from now on…Thank you so much❤️❤️
Definitely better than the flagship store at 5th avenue. Comfortable temperature. They have some fancy self checkout machines so I didn’t wait for checkout when I was there.
This location is pretty well stocked. Like most uniqlos they are almost always out of black heat long sleeve heat tech shirts in xs. Otherwise, its a good place to get all your basics. The line was kind of long for a weekday, but that area has a lot of people so plan accordingly.
Amazing store. Colleen and Robin (I think her name was robin) were so amazingly helpful to me today that I had to write this positive review for them. I ran into the store early this morning to pick some items I found in the website and they actually walked me around the store and helped me find the items. I enjoyed the experience so much I bought a few extra items. This is how every paying customer should be treated. Incredible experience. Would recommend.
Always love to come here. Staff is friendly, the place is relatively clean and organized. Whenever I go in, I always come out with something, the clothing is so nice, the quality of Uniqlo is also very good and comfortable for reasonable prices. Most of my clothing is from Uniqlo.
Richard Gu was so helpful.He tried really hard to find my size and up& down the floor several times and foundmy size of trench coat.And even he is very good sales person,because he recomened mens coat instead of womens Which the store doesnt have my size.Im very happy with my coat~~
I normally don’t rate shops, but I just love uniqlo SOHO so much. It has all the basics I needed, the staff is helpful, and the tailoring was well done on my smart pants.Thank you!
Huge selection, employees were really nice and helpful even though it was very busy. store is well organized.
This store came to mind whenever I think about going to Uniqlo. It’s large enough to present the variety of clothes Uniqlo offers, and has proper sections for women, men and kids. My complaint is mainly that they don’t have a restroom and the clothes are sometimes not organized well.
We tried tour de twcos. None of them tasted good. Then we ate taquitos de pollo with a total disappointment. The learning is to find real mexican restaurants!
I always love Uniqlo no matter which location it’s at. The qualities of the clothes and materials are awesome and would last long. I always find myself wearing things I bought from Uniqlo all the way from top to bottom and I think myself can be a very good advertisement for Uniqlo because of that lol!
I’d shopped online many times before but this was my first time in the physical location and it’s hell of a place. It can easily overwhelm form the sheer amount of items and size of the store so when you’re planning to stop by make sure you’ve got some time so you don’t have to rush in and out cause it’s gonna take a while to make it through everything. Tons and tons of shirts and sweaters greet you the further in you got the more the items are sectioned off. I found the graphic t shirt section to be really cool as well. Store is clean and easy to navigate, great stop for affordable clothes that look great.
Well stocked quality clothing. Great fabrics and neutrals so easy to fix and match. Love this store. Huge selection in three stories a d only a short walk from the High line
Always loved shopping here. Uniqlo has great quality basics and awesome collaboration t-shirts.
I shop here all the time. Every season.prices are great. Clothing material is top notch. Such a clean well organized store. THE BEST
Nice service and good amount of clothing to shop there
I have worn Uniqlo products before and find the product a great bargain for its quality and price. This store has left a bad taste in my mouth. It is clean and well organized but the staff were unhelpful. They gave me no attention and when I went up to ask for help they seemed more interested in talking with each other instead of helping the customers.
Tend of sale. Great options to choose from. And the clothes are made with really good fabric.
This is the SoHo branch of the UNIQLO chain designer clothing outlet. This store is massive and really addictive. You wouldn’t want to leave once you step your foot into this store. The clothes are beautiful, not expensive and of the highest quality you can find out there. The customer service is also amazing. The associates walks up to me intermittently just to make sure I find what I want.
Great store, everything you could ask for.
This place is huge. Theres three floors of all Uniqlo items. Its bigger and has more items than the Uniqlo on 5th avenue.
Overwhelmingly big. Has everything you need. Super crowded.
Michael, the store manager was extremely attentive and helpful in assisting me to finding a lost item during my time at the store. Michael was incredibly kind, considerate, and acted swiftly to organize a search with his team. I left the store and within half an hour he had managed to find my black coat! Very appreciative of everyone for going above and beyond in providing quality customer service at this flagship store during one of the busiest times of the year.
Great store and selection. Wish they had restrooms though.
So glad to be able to go to uniqlo again since this is their only store in the states
Great store. Staff is friendly but they keep pm hanging the location of their goods so it is hard to find what you are looking for even so that even the staff is unable to locate something in the store.Do not listen to the staff, they are very misleading despite trying to help. Just make the effort to look for things yourself
Amazing service. They never seem bothered and always take as long as it takes until they find what you were looking for.
Three stories, also the collections will also be here. They usually carry all the sizes but xs or XXL might not be in stock in store.
Theyre very friendly. Affordable prices and incredible items... I just love it!
Good cloth store in the middle of Manhattan.
Great selection of wardrobe for men and women!
Its fine, right on the border of fast fashion and quality. Generally good stuff
I would say this is the best Uniqlo shop in NYC, huge assortment!
Great clothing, neutral colors and reasonable prices
Dressing rooms are still closed and return policy is very strict. They give 30 days to return to store where purchased was originally made. Even its a chain their return policy sucks.
Always reliable for basics like tshirts and socks. The clothes are well made and great cost performance.
The sale section was really small and the sales associates werent very helpful. The store was cluttered but it was clean.
Great store with very friendly staff and awesome selection
Big Uniqlo store with good stock
Good selection but I prefer the one on 5ave personally
Clothing was organized and folded. nothing messy
Great place for buying monochromatic clothes
Grand opening, so customer service is at 100%
Huge store with great selection and fast customer service. gets crowded though.
I was looking at a fleece online for my daughter. It was sold out in the size and color she wanted but it showed that this store had the exact one I was looking for in stock. Since I am home ill and the store is a fair distance from my home, I tried calling to ask if I could purchase it over the phone-an extremely common thing every other store does. Oddly enough I could not find any phone number. I did the online chat but the robot kept saying it didnt understand my question and just kept sending me standard pop up messages that a survey would be e-mailed to me in 24 hours to ask about my experience with the online chat. So I then turned to the company customer service phone number thinking they would have the Soho store phone number. They told me the store didnt have a phone number. What store does not have a phone number?!?! The representative said it didnt matter anyway because the store would most likely not take the order over the phone. I replied that most likely is not the same as definitely will not so I thought it was worth the phone call. He said the companies only point of contact with the Soho store was e-mail and ONLY if there was an issue such as being charged twice for an item purchased in that store. I asked how their store could not have a phone. What happens if there is an emergency in the store? How are they going to call for help? This is a very odd store to not have a phone number. Something very shady going on
No lie top tair services
Great sweaters and very good merchandise.
Wow! Cheap prices and great quality for basic pieces👍
I love the High Quality in the clothes and items of UNIQLO. Excellent.
Clean store, fast line, great variety of clothes. Not really crowded for a weekend trip.
Great clothes, waiting 30+ mins for a fitting room is unacceptable though.
No restrooms in such a large store? common.
Awesome store for fleece outerwear
Love the place and what they sell here. Now it’s corona times so thing are naturally slower than normal. But still this is the place I live coming to. You will find here options and sizes that cannot be found online. Just another reason to come.
Sometimes they have my size, sometimes they don’t. It makes shopping a fun game.
Always the best place for who like minimalistic style !! With great price and higher quality
Full of people. Nobody help the customers
One of my least favorite companies. They do not stand by their products.
Love this store very nicely kept. Associates are very helpful
Some sales but nothing that is so new to be exciting. Pretty blend. I needed pants: got 2 pair M & L sp I can exchange since no trying on w covid guidelines...I probably wont return them but pass it on a family member or a friend. Got on sale so its ok...
Courteous service and enjoyable atmosphere.
I actually hate and avoid physical shopping (I much prefer online shopping) but there are so many options here that I literally spend hours looking around and trying on different clothing. I probably spend more than I should...but I cant resist! Most of their clothing are very reasonably priced and there many different styles to choose from. Im also impressed by how many employees there are and how they continuously refold and neatly rearrange the clothing after customers touch them. It also appears that Uniqlo hires a lot of diverse staff (really good of them to do so). Some of the employees are really friendly and helpful but a few are not (hence, I give 4 stars instead of 5). Also, be aware that theres no restroom for customers.
Well organized and tidy. Nice merchandise.
They dont let you use the changing rooms, so you have to take everything home to try it on. And then when things dont fit, they dont let you return at other locations (only the location you bought from).
Probably wont be back, guy blatantly cut me in line and the cashier did nothing about it even after seeing that. I take great offense to this.
They shut down registers on one of the busiest days before Christmas. A long line snaking around the store, and one of the ladies counting change to shutdown her register didn’t make any sense. Theresa was the manager on duty, who was most likely more concerned about having the registers closed down to only a few so they could get out quickly after store closed. Customers waiting in long lines with only two registers open is completely ridiculous.
Easy to find basics here. Employees are friendly and helpful
Really nice selection of clothes
I love those colorful socks. I buy them by dozens each time I visit this store.
Tried all the down coats and jackets including the hybrid model. Found a lightweight long hooded jacket that fit perfectly. Under $100. A guy friend tried a bunch and bought the mens hybrid.
Helpful staff and clean store. scary stairs though 😹
Your basic Uniqlo store. Its a bit tight for social distancing at the moment. Still to many racks and tight spaces and no one really adhering to social distancing. Wear your mask and youll be just fine. Store associates are nice and very helpful.
Excellent shopping and friendly staff
The store was crowded to an unsafe degree.I enjoy uniqlo, but this was just poor space management.
Great Clothes and Clean
Needs more cashiers, policy on fitting rooms (only bottoms) is dumb, very long lines.
Very cool location and great store!
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