I love this store. The staff is always so helpful and the products are great
The last 10 NYC Marathon miles run from JackRabbit 3rd Ave to JackRabbit Columbus Circle was awesome.Thank you #PumaSportsWear.
Customer service was really good. Cashier was very nice. The only issue was the benefits you get. You spend $200 to get $20 in credit? Thats weird
Professional, knowledgeable and very friendly. I have been going there for years and always great experience. If you are a runner, that’s your store.
I’ve gone to this store three days in a row trying to get assistance with new running shoes. Every time I’ve gone, not a single employee in the store is wearing a mask, and I’ve had to wait 15 minutes to get them to even notice me waiting to get their attention. I’m glad they’re doing good business but they need to work on COVID protocols and customer service basics.
So helpful and not pushy in the slightest. Thanks for helping me find a new pair of kicks!
Waited in the shoe department, trying to get an assistant’s attention, I didn’t even receive an acknowledgment, let alone help. I left and went to Tip Top on 72nd St where I received immediate help and ended up purchasing two pairs of great shoes instead of the one pair I had hoped to get at Jack Rabbit.
Super knowledgeable, friendly and helpful staff. Large selection of brands to choose from. Highly recommend 👌
The staff member I spoke with was so friendly and helpful in helping me to pick the right sneaker for myself. Will definitely go back.
Great stock amazing service the staff really helped me in choosing what I needed thank you
Very helpful, professional, courteous I was able to get all my sports needs met in a timely manner always telling people about store
We discovered this store on the way to Central Park. We were getting ready for a run in Chicago that was unfortunately canceled due to this virus going around. The employees are knowledgeable and friendly. I highly recommend that you visit whether you are a runner or just love to walk. They will help you find the right shoe for you. We can’t wait to go back.
Great selection. Great service
One of the newest tenants, I found out when I stumbled upon the shop. It is a runners dream! Great energy, full of light. Huge and great selection for all running needs. I look forward to my next visit.
Kendrick helped me find the perfect running shoes, I had a high quality experience. They have great selection, super pleased.
Beautiful well kept store, awesome running fashionable running gear.
Had the pleasure of being helped by Mark with picking the right pair of running shoes. Very knowledgeable and friendly. Highly recommend!
Great store with variety. friendly efficient staff. Thank you.
The best running store in NYC
The staff is patient and knowledgeable.
This looks like a nice place to visit. I want to visit, because I have just passed by one my way to go shopping for food.
Doesnt have all the available brands but does have a good collection of new balance.
Mark was able to find the perfect sneaker for my specific needs. So friendly and patient!
Giving it 5 stars because the staff and selection here are great! Megan took her time to show me different shoes and discuss what I really needed coming from cross training into endurance running based on my running style and body. No pressure just information and options.. I tried my new kicks next day on a 7 mile run and shin splints gone! Your advice and patience made all the difference I was looking for!
Joelle was great, had all the patience needed and didn’t stop until we found the perfect pair
Excellent store for runners, they have an immense selection of all types of running gear. They also have treadmills that they use to analyze your running gait to determine which shoe is best for you. Takes a little long to track an employee down to help you, but everyone who works in the store takes their time and are very helpful.
They are very knowledgeable and helpful
The service here is excellent. All of the staff are very knowledgeable in what you need for running and are really helpful for all types of runners. They do gait analysis here as well and since its so close to the New York Road Runners Run Center it is perfect for picking up race tags and gear/looking for classes all in one place! Ideally one of the best places to shop for shoes in the city!
TERRIBLE TERRIBLE CUSTOMER SERVICE EXPERIENCE... I made eye contact and greeted3 employees in the store as I entered. Not ONE responded. Seconds later an older woman entered the area and was greeted by every one of them. Moments later, two gentlemen entered the area and were also greeted. I walked around the area for over 40 minutes and not one time was I asked if i needed help.I would say it was my race, but Rob being the one man of color in the area didn’t speak at all. For 40 minutes I sat and watched each employee run to assist other customers, but not one assisted me. Even after picking up a shoe and looking, I was not assisted. Not once.To then see the employees joking around and laughing while customers were in store shopping and needing attention is ludicrous and unfortunate. I have been able to sit in this shoe area and type this entire review, still NO ASSISTANCE.
Best place for running things. Most sales people are experienced runners. Advice on which running clothing works best is spot on. Skeptical, at first that a running jacket could be comfortableto run in 20 degree weather. Suggestion perfect. Recommendations on sneakers for running perfect. Now love Hoka sneakers. Running in the air!
I went in the store midday in the middle of the week to buy a pair of shoes. The man in the sales area had finished helping the 1 other customer in the shoe area and was talking to her about her upcoming race. He completely ignored me and continued to ignore me so I started looking at shoes on the wall and picked a few I wanted to try, thinking he would finish up and help me. I now stood and waited and he never looked at me or made eye contact or showed any plan to help me, though I was standing 3 feet from him. After about 10 more minutes of this, I asked if he could help me and he glared and said Ill be with you in a minute. Then when the other customer finally got up to leave he actually said, nastily, what do you want? I responded that I wanted a pair of Brooks similar to the ones I was wearing, Then instead of asking what activity I used them for or any other helpful question, he said in a hostile tone then I dont know why you picked THOSE shoes. They are nothing like yours. I could describe the rest of the unbelievably rude exchange but in summary, I left without buying shoes and decided that I would never enter that store again. It was a truly shocking experience. I went into the store instead of ordering online so that an experienced salesperson could help me select a pair of suitable shoes. I have now seen several low reviews for this store and saw that the owner responded to the reviews but Im wondering why you arent looking into the customer service in the store. Several of the reviews are close to my recent experience.
This is a must visit place to understand the right choice of shoe for you. I like running and before visiting this place I didnt know that my feet were not landing in correct position while running and there are different shoes to provide my feet support in appropriate areas based on my own needs. Jerry video recorded me on treadmill with my old Nike running shoes, helped me find appropriate pair of shoes and now while running with them I feel the level of comfort which I never experienced before. Some brands here are really overpriced and in that case you would feel compulsion to buy the same shoes either online or from other big outlets.
Great store to buy your next pair of kicks! Staff are really knowledgeable and are very friendly. The store is organized really well and they even have a treadmill for you test out your next pair! 🏃♂️🏃♀️
A Great store to buy sneakers. I am a cancer survivor twice so my passion is walking got a wonderful pair of Brooks sneakers thanks to Charles great salesperson very knowledgeable and friendly. Love my sneakers after walking from the Bronx to the store and back a great feeling and my feet feeling wonderful and comfy. Im ready to go back to get another pair of sneakers. Blessings and may everyone visit thos store.
My new sneaker place. Staff very helpful. Quick checkout. Sales are actual sales. Customer service excellent!
On a trip from Europe, we got some running gear here today. They were very helpful and pro-active with some great tips on using the gear, and better alternatives for what we were originally looking for.Since the NYC Half Marathon is our first half marathon ever, we got some great tips about that as well, especially since the first and toughest 10+k is inside Central Park so you need to make sure to strike a balance there.Were gonna meet some of the team at the NYC Half Marathon on St Patricks day, and got invited to a wind down run in the week after the run.Highly recommended shop with enthusiast and knowledgeable people. Will certainly pay them a visit again in the future.
A must visit place to understand the right choice of shoe for you. I like running and before visiting this place I didnt know that my feet were not landing in correct position while running and there are different shoes to provide my feet support in appropriate areas based on my own needs. Jerry video recorded me on treadmill with my old Nike running shoes, helped me find appropriate pair of shoes and now while running with them I feel the level of comfort which I never experienced before. Some brands here are really overpriced and in that case you would feel compulsion to buy the same shoes either online or from other big outlets.
I love The Running Company! Theyre a full service shop in Columbus Circle, offering shoes, apparel, training programs and more. Theyre in a fantastic location near the park and are friendly to the entire running community, regardless of whether you are using their own store running/training programs, part of others (like Team in Training), or an individual. They offer bag watch to all runners in their store so you can drop and run without any worries! Staff is always very friendly and knowledgeable. They have a great assortment of clothing, shoes and other gear but prices are in alignment with the upscale Columbus Circle area.
Returned a pair of Altra Torin with the hope of exchanging for another Altra model with a wider profile in the mid foot area. My inquiry was met with no beneficial information other than “call the manufacturer”. When I queried regarding alternative brands / models i was again met with nothing substantive. As a long time supporter of Jack Rabbit stores in NJ and Manhattan I was both shocked and dismayed. All our purchases of athletic apparel/footwear shall now be given to independently owned businesses. If possible I would return all items procured from Jack Rabbit Sports in the past year.
Very knowledgeable staff, friendly and efficient. Good selection of running shoes.
Amazing service and choices. You made me a happy person with happy feet.
I was looking for running shoes to train for a half marathon, and Wilson was excellent in helping me select a pair! He was very thorough, I tried on about 5 pairs of shoes and he never rushed me. He watched my feet as I ran on the treadmill for all 5 and talked to me about my gait and gave me solutions! I would highly recommend going!
Worked with Karlo for about an hour and a half last night to find the shoes and insoles that fit both of my feet. He was extremely knowledgeable and patient and friendly and made sure I left with the right shoes for me. As a beginner it can be a little intimidating to try to figure everything out so it’s nice to be able to go in and try everything out on the treadmill and be confident you’ve found what works best for you. I really appreciate his help and guidance. Put five miles of walking and running in them this morning and they’re perfect. Only problem is the absolutely fugly colorway I bought (thinking I’m supposed to care about comfort not looks) only to see this morning that they also come in black...oh well.
The worst.
Even when its busy, the folks here give attention and great advice. Definitely stop in if youre looking for new running shoes.
This place is a great place for runners to buy gear. The staff are eager to help you figure out whats best for you. Its not about just another sale but about getting you what you need. Most of if not all the staff here are runners too. The Running Company has group runs that they organize which is also a great way to meet other runners.
Wow, i loved my visit here. They get busy there, so if you should be patient to get some help. Once you do, they will outfit you with the shoe that works for you! Besides that, they are the dream land of all things pertaining to running, so if you need some gear, you can get it there. Conveniently by Central Park, and lots of other high end shopping.
Very helpful and knowledgeable staff. Spent a lot of time helping me find the right shoe. I will definitely shop here again
Good store. Free lockers and they got it all. the caveat are higher prices which are to be expected (columbus circle....thats a no-brainer)
Steve took a ridiculous amount of time this afternoon listening to what has worked and not worked for me in the past, updating me on changes in lineups from various manufacturers, and putting great choices in front of me. Turns out the new iteration of my Dynaflytes isnt quite right for me anymore -- and the Mizuno Wave Rider, which I dismissed out of hand for how it performed several years ago, is a terrific match for me today.If you visit at peak period, will you have to wait a few minutes for that kind of advice? Maybe. But Ive never been disappointed at JackRabbit since they recommended I try a pair of Adi Supernovas like 100 years ago.
This place is wonderful. Jerry helped me find the right walking shoes for me. Since I was wearing the wrong shoes before, I already feel better as I walk several city blocks each day. I will definitely go back!
Mixed experiences with the shoe specialists. The first time I got a sales rep who was very knowledgable and helped match me very well to a new shoe. The second time I got someone who knew on paper what they were talking about, but didnt have actual user knowledge of the shoes. That made it a lot more difficult for me, especially since I was trying out a completely different style of running shoe. Their prices are mixed--on sale, shoes are competitive with online retailers, but you have to scratch your head when you find older models for full price when theyre deeply discounted online.
Needed new sneakers. I like the staff this is my second purchase. They put up with my pickiness.. Very helpful and quick to give me advice and asking me how does the sneaker feel when l was no the treadmill.. 😁
Terrible service..!I purchased a pair of Turbo pegasus ,i got an email saying that there inventory was wrong and that they do not have that model,i asked for another colorway same model“We cant do that for that price”Wow like it was my fault you had a shoe on your website for sale that you never had”Way to go jackrabbit ..!Awsome customer serviceAt least running warehouse mans up to there mistakes
The place has everything , nevertheless the staff should be more prepared to work in such an specific place
An excellent shopping experience. Iman provided incredible service. Understood my my needs and was patient, not pushy. Prices are reasonable with a broad selection of shoes.
When I came in and bought running shoes (for $160), they were incredibly warm and friendly. Ive since been back to pick up little things, like sports gels, etc. Each time it feels like they cant be bothered with me. Maybe I need to wear a sign that says Ive spent a lot of money with you before....
Super helpful and knowledgeable staff! Great selection of running shoes and gear. Totally recommend it
One of my favorite stores to shop for running gear. Great selection of gear and shoes, and the staff are always very friendly and helpful.
I stopped in today, have gone many times in the past and had great service. Sales crew ignored me, maybe I didnt appeal to their demographic. Not going back, ever!
Great place for a things running.
If youre new to running this probably isnt the best place for you. Everyone there treated me like a moron when I asked about various gadgets and step measurements and shoes etc. NOT very welcoming to new runners. Its like where the cool kids hang out for runners.
In a nut shell Jackrabbit provides the ultimate blend of sports fanatic source anyone who stop by. If you are into fitness you will want to become a member of the Jackrabbit rewards club...
Ive purchased every pair of running shoes Ive owned from here since I moved to New York. The staff are very knowledgeable and its always nice to try the shoes out on the treadmill. The points program is also nice, it how I get most of my running socks.
Great customer experience. Employees are friendly and knowledgeable. Nice atmosphere, and great products. Would return for running gear.
Mack knows his stuff. Best fitter I have ever been to. Thanks or the help.
Lots of bells and whistles. Good customer service.
They recommended the most comfortable shoes Ive ever worn!
Nice store to provide you with all your running need. The map of the Central Park running routes that is in the store is convenient.
Went in to purchase a pair of running shoes.Tried them on and even went for a video gait analysis (which I am not sure was done correctly by the store rep). They didnt have the color/pattern I was looking for but they said that it would get shipped from their Boulder, Colorado location. Days later and no call as promised. I now need to go elsewhere or online to buy the model I was hoping for.Due to their proximity, I will probably visit again for small items, but it is far from my A list due to the disconnect in customer service.
They recommend you the shoes that fits you the best after see how you run in the treadmill
Im a runner and love anything about running..specially sales
They have the best running shoes and clothes for everyone. if you plan on going to gym or exercise and you need gym clothes thats the best store to go to ! they also have good tasting granola bars !
Awesome tools to help you stay comfortable while getting fit
Amazing experience! So helpful, so knowledgeable!
I did not feel very welcomed when I walked into the store. The associates were not approachable. The attitude in the air was we will ignore you unless you plan on spending alot of money.
Great store and even better customer service. They just know how to treat people. I had a problem with my HRM and no questions asked they replaced it.
Very helpful with shoe fitting - filmed me in several shoes on a treadmill. Gave helpful, friendly, and knowledgable advice on several topics.
Very helpful staff. Answered all of my dumb questions thoughtfully.
Excellent experience, the staff was patient and knowledgeable; the prices were fair and all around they know how to create a great customer experience.
Maybe, I came in too close to closing time but the employee at male running shoes couldnt be any more disengaged. I got none of luxury treatment, no advise, no suggestions. So much for a trip from brooklyn for a professional runnong store.
Came looking to test some running shoes and the sales person was not knowledgeable about the models and didnt offer to test them that I basically had to run away. Otherwise tàhe store has a great selection of shoes.
Fitted me for a pair of shoes - Brooks. Took about a month of low mileage training (5 miles / week) and just walking around in them to develop calf and Achilles pain. Called and asked for suggestions. They advised not to walk in the shoes between runs because they arent made for that because I am using other muscles when I walk (!) that walking in them a few days a week might be overdoing it (!) That I should wear other shoes until pain goes away (!) That I should also Roll, stretch, and get a lot of rest (!) Maybe their shoe fittings should come with a PT pamphlet and coupons for therapy. Thanks a lot .
If you’re going to start running, here is your starting line” say fans of this “very specialized” Uptown sporting goods pair, where “knowledgeable” staffers observe your walking style and giv
Great Service but not much variety in sizes
Johnathan is the guy to go to in this shop. Extremely helpful
Very helpful staff and great knowledge about their products.
Nice place for get discounts n sales..
Great store. Great staff. Service was excellent.
Great selection and knowledable staff
Helpful and friendly staff. Didnt have what I was looking for.
Nice
I was just in this store and was completely ignored for at least 30 mins while other people were being helped. Am I being cruel because they were overrun and busy? No. They were picking and choosing customers. I know its NYC, so there are many people wealthier than I am, but you just lost a sale on the $150 shoes I planned on buying. For people that sell running shoes these fools sure dont know the meaning of hustle
I had to wait for the employee to stop talking to his coworker to get help then he asked me to just wait another min and he ran over to help some women that just walked in so I left
If youre in the market for running shoes or apparel, or even just have some questions about running in general, then New York Running Company is where you need to be. Located on the second floor of the Columbus Circle Shops, this place is expansive, and boy does it have some great customer service. Ive come here on several occasions to check out some new running shoes and snag some new shorts and tops and have had a great experience each time.When you walk in, youre greeted with their apparel section. From Asics to Mizuno to Nike and New Balance, they pretty much have every major running label here so selection is not an issue. Make your way towards the back of the store, and there youll find the shoe section. Here is where Id say youll spend the most of your time at. Whether or not you know exactly which shoe you want, or need a ton of help, NYRC is there to help you. With their specialists, theyll help do a quick gait analysis from you running on their treadmill, and then assist you in picking out your next pair of running shoes.At NYRC, Ive purchased compression socks, shoe inserts, and other random tidbits. After every purchase here, I am left feeling that I had made an informed decision that will, in the end, help me with my runs. NYRC spares nothing when it comes to quality and customer service, and thus, I am a happy customer.For those who are members of NYRR, you get a nice 10% off your purchase here.
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