Confused why people are saying they are rude... I came here to get wood and it was at a really great and affordable price, way better and easier than going to Home Depot. I don’t care about customer service YET EVEN STILL when I started speaking Chinese their faces lit up and they were the friendliest of people. I think those who are expecting some airplane-level customer service or something are having ridiculous expectations, and also lack the cultural sensitivity.

Great spot - through a maze of lumber, there is a well stocked hardware store with friendly service. Been here 30-ish years and it shows, they know what they’re doing.

Through a maze of lumber, despite looking put together, the staff i interacted with barely looked up and didn’t try to help at all after hearing what i needed

Well-stocked lumberyard and hardware store, great prices for Manhattan. Cash only. In my experience, not especially service-oriented. They seem more geared to working with professional builders than to working with home-improvement/project-oriented hobbyists. I wanted a board for a bookshelf cut to size, which they gladly did for a $1/cut fee, completely accurately. But when I asked if they could also cut me a couple of strips from the unused remainder board to use for supporting my shelf on each side, the answer was a flat (and sort of unfriendly) no. I would still recommend shopping here, and its an experience just to walk through and see how they work with their space. Its like a journey back in time. But dont expect any hand-holding.

Really great spot!you can get there any type of hardware!Amazing people that always want to help!Highly recommended!

Paid for materials 3 days ago, refuses to provide materials as promised or refund. Spoke to the owner over the phone, just hang up on me twice! Worst customer service ever!! SCAM! DO NOT SHOP AT THIS LOCATION!

A bit difficult to find your way through the place or locate what you need but just ask and they will help you find it, and they will have it somewhere. It looks like they have everything but maybe have had some of it for a while. These guys put Home Depot to shame the way they utilize their space.

They have everything and are unbelievably rude.

Horrible service

The goto lumber and hardware store in nyc. if they dont have it then it probably dosent exist. been going for years ive built over 30 aprtments in using the material they provide. great prices great service.

If you are thinking about coming here to buy wood for a DIY project do not. They will not cut pieces for you and will not recommend any place that can but they will suggest that you buy one of their handsaws. The employees are rude and unhelpful. I asked them a few questions like what size nails do you recommend with this thickness of wood and received the response you do the thinking, not us. Additionally, the store is an absolute mess and most likely a safety hazard with stacks and stacks of wood and metal lining all the hallways.

Amazing selection! Went here for some butcher block table top material and found exactly what I was looking for.

Excellent value especially for NYC, staff is friendly and extremely knowledgeable.

Needed some cut plywood for a small home improvement job. Went here and they were awful: rude and utterly unhelpful. Try Chinatown Building Supply on Walker Street instead.

They are always blocking up the street and causing plenty of traffic along east Broadway with all thier trucks that come to load and unload

They dont know how to speak to customers

The service attitude is very poor, far worse than the home depot, and the price is very expensive.