I had amazing experience at Pronovias! Kayla my consultant was so helpful. Very professional and attentive to details. I booked my appointment online and they contacted me to review the dress I was interested in. Some of the dress online are not all available in store but they were able to find similar model that I was happy with. They were even able to rush the dress I wanted. Overall 5 stars experience.

I cant rave enough about my experience at Pronovias! My consultant Lindsay was so wonderful to work with. I sent her my mood board and she pulled the perfect dresses, making the hunt a breeze. I enjoyed a glass of champagne during my fitting and the try on rooms were comfortable, spacious, and glam. Marie was my tailor and the sweetest to work with! She customized the dress to fit me like a glove. They have such a stunning selection and I couldnt be happier with my dream dress!

First and foremost, I must say that the dresses are beautiful and I was able to find my dream dress at the Pronovias flagship in NYC. While my first experience for my dress try-on in June 2021 with Emily was positive, my experiences during the fittings were horrible and, frankly, unacceptable.I was scheduled for my first fitting on 25 Sept. A few hours prior to my appointment, I received a call that the seamstress called out and I would need to reschedule my appointment for the following day, when there would be availability with a different seamstress. After 3 phone calls and an email, I was finally able to speak with someone live to reschedule, for 24 hours later. Bringing me to my appointment on 26 September...My mother and I showed up to the showroom for my noon appointment to find that there was a sign posted to the door, saying the showroom would be closed that day and the following. Not only did I JUST reschedule my appointment 24 hours prior, but there was no communication from Pronovias that the showroom would be closed and my appointment cancelled.Following my cancelled appointment, I followed up via email and phone to the showroom, without any response. I also spoke several times with Valentina from corporate, who was very kind - although was unable to reach the store herself. When the showroom reopened on Tuesday, I was finally able to get through to the store and scheduled my first fitting on 29 September.To say thats when the experience went sour is an understatement. I waited 45 minutes from my appointment time, before the team brought me back for my fitting. Once done, my seamstress told me she would be able to schedule me for 2 weeks later, on 11 October to finish the final hem. However, when my mom and I went to schedule with the front desk, the woman (Sarah) told me I was not able to schedule my appointment until 18 October - just 5 days before my wedding (taking place on 23 October).Not only was the woman (Sarah) extremely rude to the seamstress, motioning for her to be quiet and pushing back when the seamstress informed her that the top needed to be adjusted prior to hem to ensure everything fit perfectly, but she was rude to my mother and me and completely insensitive to the fact that I was concerned about my dress being ready in time. In fact, Sarah held up a full stack of papers to tell me that they were for all the brides getting married that upcoming weekend, whose dresses were not yet finished. First of all, that is a HORRIBLE explanation - and just shows the complete incompetency of the showroom - but its also completely unsettling when Im concerned about my dress being ready.As someone who not only has worked retail corporate for years, but who has also worked in PR for more than 12 years, this is a PR nightmare for your brand. Sarah is a direct reflection of your brand, and her lack of customer care, as well as her inability to communicate effectively with customers (who are spending thousands of dollars), is blatant evidence that she should not be working with customers.The ONLY saving grace to my experience was my seamstress, Celina. Not only was she kind, caring and supportive of me as a bride, but she showed me compassion during what was a horrible experience with Sarah, and assured me that I would have my dress in time for my wedding. To say she delivered is an understatement. Celina over delivered. My dress fits like a glove and she was able to do the final hem while I was still at the showroom during my appointment on 18 October, to ensure I was able to walk out day-of with my dress. She is FANTASTIC and Pronovias is extremely lucky and fortunate to have her.

I had the most incredible experience with Kelsi at Pronovias NYC! She was so kind, reached out to me the morning of my appointment and wanted to know what things I was looking for and even had me submit photos of what I envisioned/enjoyed. She made the day so easy and stress free and truly cannot recommend Pronovias or Kelsi enough! I would reach out immediately if you are looking for a wedding dress because this is the place!

My daughter and I, along with her future mother in law and sister in law, had a wonderful experience at Pronovias in NYC today. Kelsi helped us find the perfect gown. She was knowledgeable, patient and very easy to work with. The store was clean and there was a very calm vibe. With covid precautions we felt safe. We are so appreciative of the experience we had! Thank you to Kelsi. Recommend Pronovias NYC.

Kelsi is an amazing salesperson/stylist - knowledgeable, professional and friendly. We had alteration appointment problems with our dress four weeks before the wedding. Even though Kelsi did not sell us the dress, she made it a priority to help us get our appointment rescheduled and answered every phone call and text message quickly. She always remained calm, even when we werent. She really cared about making sure that we were taken care of properly. I recommend Kelsi highly - she is a great representative for Pronovias.

I had an absolutely wonderful experience at Pronovias, from the moment I walked through the door and throughout the whole time. I first stopped by without an appointment to confirm if I needed to do so also for cocktail dresses (as I was not the bride but needed a gown/dress for a wedding), and Kayla greeted me and answered all my questions. Once I then booked an appointment, I received a confirmation email as well as a lovely text from Kayla who was going to be helping me and getting me set and fitted with a dress. She let me know next steps and I was able to send her photos/names of the dresses I wanted to try on from the website. The experience in store then with Kayla and another staff member shadowing her was fantastic! They were both so kind, fun and helpful, had put the dresses they had in store in a room for me and gave me heels to use as I had forgotten mine. Also the dresses are stunning and such a great selection! I tried on about 4-5 dresses and Kayla pinned them to fit how they would be, helping me also take pictures of each as I wore them, and then giving me details on the cost, hemming, and timeline. They were so helpful in every possible way, the store/location was beautiful, clean and had so many stunning dresses with good prices, they work with you to get the dresses hemmed and have the fitting sessions set up by the time needed, and everything was just wonderful!

Pronovias will make your wedding gown shopping experience unforgettable! I called numerous times prior to my appointment to double-check confirmation, and all of the ladies were always so pleasant and helpful. Id like to send a particular shout out to Janelle, my coordinator! I cant thank her enough for being so helpful, patient, and kind. She was extremely personable and meticulous in her attention to detail. She made the experience so enjoyable and relaxing! At the end of the appointment, I chose the dress of my dreams!!

I’ve been dreaming about getting a Pronovias gown even before I got engaged and it finally happened today. The entire process was seamless and I felt like a bride even with Covid protocols in place. Before my appointment, my bridal consultant Roth called me to introduce himself and ask me about my dress preferences, venue and asked me to send my wishlist.When we got there to the appointment, we perused the latest selection before starting the try-on. Even though I’m a plus size bride, Roth made sure I had the best fitting dresses so I could see what I would look like as a bride. We had such a fun and seamless time during our session. He talked me through everything including timeline and alterations to ensure everything will work out perfectly.I found my perfect dress and I feel so at ease and best of all I was on budget. You won’t be disappointed shopping for your dress at Pronovias. A+++ service.

Highly recommend going for a great experience and nice selection of gowns. I did not feel rushed and Yaya was receptive to everything I wanted. I definitely feel, especially for a first time visit, that this started my dress search off with a great start.

I had an appointment with Kelsi and it was an amazing experience! She was very knowledgable and pulled gorgeous gowns for me based on my input. She also guided me through the appointment without feeling rushed and made great suggestions/advice. Thank you Kelsi for making me feel super comfortable and overall giving me the perfect experience!

Beautiful store, Alexandra is very helpful. Found my dream gown.

Im not one to write reviews, nevermind a negative review. Pronovias has amazing dresses but their alterations department is absolutely terrible. The first time I tried my dress on and the consultants ordered the wrong size. On my first fitting the seamstress recommended that I lose weight instead of having them take out the dress so they didnt have to do extra work. The second fitting approaches and Pronovias called me to tell my seamstress quit and they had to cancel my appointment. I wouldnt let them cancel since my wedding was in 3 weeks so they gave me a different seamstress. Nothing had been done to my dress since the last time I saw it and this seamstress was extremely rude. She YELLED at me because I asked her to bustle the dress which is a standard wedding dress alteration. Its impossible to get in touch with anyone when you call the store but I ended up telling them to stop all alterations and picked up my dress to bring elsewhere. I would recommend getting a Pronovias dress through a bridal boutique instead of dealing with the headache of working with this store.

I’m not one to write negative posts but just wanted to share my dress drama at Pronovias in Manhattan. I went in for my 3rd alterations appointment and my dress still had pins in it. Nothing was done!! They haven’t started sewing at all. Each time I go in they show me the same dress with all the pins in it. I’m not sure what’s going on there but my dress fell though the cracks. I took my dress, demanded a refund for alterations and I ran. Pronovias has beautiful gowns but their alterations department is a disaster!!!!

The most amazing experience! Kayla B was so attentive and kind. She really listened to what I liked and I felt like she really cared. Dresses were beautiful. The space itself was very open and beautifully decorated. I had limited time to order a dress as my wedding is less than 3 months out. Kayla was so accommodating and helpful. I don’t feel like I had to compromise at all given the short turnaround. Would recommend brides make an extra effort to shop at the Pronovias flagship in NY. And ask for Kayla B :)

Our day at Pronovias was magical. Yaya was so patient and kind. It was amazing how well she knew each dress we requested. We found the perfect dress and will remember how special the whole experience was.

My experience at Pronovias’ NYC showroom was simply perfect. Not only do I love my dress (and yes all the tears were shed!) but the experience of finding it was exactly what I wanted in shopping for my wedding dress. My bridal consultant Samantha had reached out to me via text about a week before my appointment to learn my taste and she got me right away. Her positive energy when we finally met in person was a welcome breath of fresh air. We had a large space to ourselves so I never felt like I was on display and just really allowed for a very personalized and intimate experience for me and my mom. I went to a variety of well known places, including some very high end couture shops and nothing compared in terms of experience. Others felt stuck up or like I was no different than the millions of other appointments they see so it was just not special. And dress shopping in sample sizes is not easy when you have even the slightest of curves! Not Samantha and Pronovias. The dresses are beautiful and thoughtfully made for real women to wear, they have so many different styles and Samantha just made me feel like a queen! I cannot recommend them more and cannot wait to return for my first fitting!

I had the BEST experience with Kelsi!! She made the appointment so relaxed, comfortable, and fun! I found my absolute dream dress all thanks to her! Can’t recommend Kelsi and Pronovias enough.

I had the most amazing appointment yesterday with Emily. She made it so much fun and knew exactly what would look good on me. I love how she reached out to me in advance to make sure she pulled styles I wanted to try on before I even got there. I would highly recommend Emily, the beautiful store and of course the gorgeous dresses. Needless to say I bought a stunning gown with the most elegant headpiece. Thank you, Emily for a wonderful experience!

Roth at the NYC flagship was phenomenal. Wedding dresses and what flatters each figure are new to me and I had a completely different idea of what I wanted coming in. He put me in a few dresses that were what I thought I wanted, but could see I was unhappy in them. I ended up trusting his judgement more than my own to get a lot closer to what I actually wanted. He clearly knows the industry so well, knows the Pronovias line, and has a keen intuition.

Our consultant was great! Callie contacted me before the appointment and i sent her all the dresses i wanted to try on. She brought those dresses out and one other she thought would look amazing on me and IT DID! Great service all around and beautiful dresses.

Pronovias was an absolute pleasure. My entire experience there was amazing. The customer care was excellent, the dresses absolutely stunning and I think they are worth every single penny. I could not be a happier customer. Thank you very much!

Kayla was extremely sweet and helpful with finding me the perfect gown for my wedding day. She was extremely professional and went above and beyond the make sure I was comfortable and happy with my gown. I had a wonderful and easy experience.

So lucky they exist. So I purchased my wedding dress from them last year which was spectacular. So it was only fitting to get my 1st year anniversary dress from them as well. They did not disappoint. I got a glamorous dress for the occasion. Thank you Pronovias!!! Great service everytime.

We loved our experience at Pronovias! My consultant Yaya pulled all the dresses I wanted to try on and offered others similar to the styles I liked! We were there for three hours but I found my dream dress! Everything in this store is beautiful and I’m thankful for Yaya guiding me through the process to find the perfect dress for me!

I give this place two stars because the dresses are gorgeous and my first appointment when I said yes to the dress was a dream. The alterations department is an absolute disaster though. I had to go back 4 separate times and each time I went back something wasnt done and I had to remind the seamstress of the fixes that we had agreed on at the last appointment. She would then proceed to have me sit and wait hours while she was in the back attempting to fix the dress in a rush. On my pick up appointment the same thing happened and her response was Im just so busy which is no excuse when we are dealing with peoples wedding dresses that they are paying you a pretty penny for!! I refused to leave the store that day until it was done as my wedding was that weekend (ended up waiting for two hours). The flat fee of alterations is tempting but I wish I had gone somewhere else for them, even if that meant paying more.

I had a wonderful experience at Pronovias. Samantha was so incredible to work with, right away she made me feel so comfortable. She truly listened to my ideas and interests. After trying on all the dresses I picked out and not finding “The One, Samantha pulled a dress that she thought I would like, it was totally not what I was picturing, but it happened to be the one I fell in love with. Samantha is an amazing stylist and truly has an eye for bridal!After postponing my wedding due to the pandemic, I went back and bought a second gown and of course I worked with Samantha again! Both experiences were amazing, she kept the same great energy throughout our sessions. Thank you for making this experience so special!

I am so sad to be writing this review, but feel strongly that you should AVOID BUYING YOUR WEDDING DRESS FROM PRONOVIAS NYC at all costs. NO PERSON (let alone a bride trying to juggle the final weeks of wedding planning!) should have to go through what I did.I shared my experience (below) directly with store management (Latoya + Tatiana), who didnt respond. Ever. It is genuinely embarrassing that this store sells dresses at the price point it does for service like this.9/2020: I bought the dress with a rep who I felt really understood what I was looking for and helped me find what I thought would be the dress of my dreams.6/2021: My mom flew in to see the dress for the first time and have my first fitting together. We worked with Maryse, who brought a great energy and seemed to understand what alterations were needed to perfect the dress. When we left, there were pins all over the dress and we were excited.7/2021: I received a call from Pronovias, telling me that they had to reschedule because Maryse quit and did not make ANY alterations on the dress in the month since my previous fitting. This was especially disconcerting because I had very limited time to schedule future appts due to upcoming travel. Eventually, the store told me I could keep the appointment I had on the calendar for a month.7/2021: I had my second fitting with a new seamstress, Grace. She made some alterations before my arrival, but mentioned to other reps on the floor that she had done the work that morning and was impressed by how well they turned out. I was struck by the haphazard nature of the experience, but tried my best to push my skepticism aside, hopeful that things would work out.8/2021: I went for my second fitting with Grace, and didn’t notice ANY significant changes about the dress. We had discussed shortening the straps to better support my chest, and she would say things like “this looks perfect, you’ll feel a certain way on the day.” I reiterated my point about shortening the straps of the dress multiple times, but left feeling wholly uncertain that she understood my request. We scheduled the pickup appointment for the day before I was planning to fly out of town for the wedding. I was not confident that I would be able to bring my dress home based on this meeting.2 days later: Feeling nervous about everything, I called to try to reschedule my final appointment for earlier. After a long wait on hold, I was told they would call me back.5 days later: I did not hear back, so I called again. Again, I was told that someone would call me back.6 days later: I called AGAIN (as if I have time to chase them!) and after 30 minutes on hold, gave up.7 days later: I called one final time and spoke with Tatiana, who left me on hold for over 30 full minutes without checking in. She returned to the line (right before I was going to give up and call back) to tell me that a different seamstress wasn’t available to reschedule. She mentioned that my name was written in SOMEONE ELSES BOOK (?!?). I had waited on hold for 40 minutes only to learn that Grace *wasn’t even in the store that day.* At this time, I asked for an email to share my experience.8 days later: Unable to change the final appointment, I was still hopeful that I’d be able to bring my dress home as planned. I arrived to the store right on time and waited 45 minutes until Grace arrived with the dress. She had taken fabric off the back to shorten the straps, which did not work AT ALL. The hem of the dress was frayed (unfinished), and there were strings all over. I was horrified. Grace committed to coming back into the store the next morning (her day off) to make the necessary changes, and we were lucky that I was able to return before my flight that afternoon.8/2021: Grace made the changes, but the dress was far from perfect. The fabric she took off the back pulls up awkwardly, and leaves a ripple along the side of the dress. Also, the dress is bustled at a different spot than we had agreed.AVOID PRONOVIAS NYC. They do not care about their customers or service.

I am so happy with my experience at pronovias. I said yes to the dress!!!! I found my dream dress here, all of the pieces I tried on were gorgeous. Samantha was so welcoming, helpful, and made my experience a great unforgettable one. I am extremely happy with the service and hospitality. I will be recommending to everyone. Thanks so much!!!!

I was so excited to buy my dream dress. At my appointment I loved one dress, and the sweetheart neck of the other, they told me no problem in alterations they can change the neckline from deess I loved to the deep cut sweetheart from the other I liked. They wrote it on the invoice. I paid deposit, and moved on. 2 months before my wedding I have my first fitting and alterations says it can not be done. They said that there is no structure to do the sweetheart. They said that the sales team promised you something you cant have. Beyond disappointed.They bring in the head seamstress who is great, she is knowledgeable and kind and she told me she would make it similar to what I wanted, but will never be exact. My disappointment was with sales not her, as she is doing her best.At check out of my first fitting I asked for a manager they said they are on a conference call with corporate, and could not be disturbed. They said a manager would call me. I received no call.The week of my scheduled second fitting, I received a text saying my appointment was canceled because the store is closed because someone got covid. Instead of just closing for 1 night to deep clean and PCR test everyone, they closed the store for an week! Makes ZERO sense. They said someone will contact me in the comming WEEKS to reschedule my second fitting. I call them because my wedding is in 3 weeks!!!!! And my dress needs a lot of work, and a lot of alterations, and so they scheduled me for this upcoming week, now 3 weeks until my wedding. I am so nervous and worried my dress wont be done in time. I know that my dress wont be like what I paid for which is a disappointment in itself, and 100% fault of the lying greedy sales staff, but now I am worried that alterations wont be done in time.My alterations seamstress is great, and seems knowledgeable I pray to God that she made my dress work. I will find out next week because I have zero time left. My wedding is in just a few short weeks.I will post an update to say how the dress came out. Im praying they finish it.

Callie was a wonderful dress consultant. She made the experience of finding the right dress less stressful with her humor and honesty. She listened to what I was looking for and allowed me to try on a great variety of dresses.

I’ve gone to a few bridal gown shops and might I say the attendant at this location, Lindsay, is absolutely amazing. She was very attentive to my dress desires. She accommodated myself and my mother by answering multiple questions and requests. Wonderful energy. I had such an amazing experience with her helping me look for a dress. She found the most beautiful dress according to my description and I absolutely fell in love with it. It gave me an exact feel of what I wanted to wear on my wedding day. I cannot compliment Lindsay’s workmanship enough. Great experience! I highly recommend her.

Stunning bridal shop. Excellent selection, great service. Truly a great!

Yesterday I said yes to the dress! It was such a pleasant experience. The whole atmosphere of Pronovias was inviting. I am so excited for my first fitting!

I came in twice. My first consultant was prepared for my visit, however she was late to take me (and I was 15 minutes early), was standoffish and a little rude. When I followed up with her again to come in again, she continued to be standoffish. My second time I met with someone else, who was not prepared for my appointment at all. She was strict about the amount of dresses I could try on, even thought I was only half way finished with my appointment. She then disappeared as it was time for us to leave and never said bye.

If I could give this place negative stars I absolutely would. I had an appointment booked for 2:30pm and I was stuck in traffic due to an accident which happens quite often here in NYC. I called to let them know that I would be about 15 minutes late to my appointment and was told if I was going to be later than that, it would be no problem and to give them another call just to let them know. I was sitting in the same spot on the FDR drive and called to let them know that Ill be a few more minutes late. The woman who picked up the phone was rude and all she said was Well, we will be here just come. So, I did just that. My friend and I arrive at the shop and were immediately treated like we didnt belong there (think Pretty Woman nasty saleswomen). The woman at the front looked at us as if we walked in from a homeless shelter. She was rolling her eyes and looking us both up and down with disgust. I was told that as soon as someone is 15 minutes late, they automatically reschedule your appointment for another date. If thats the case, why wasnt I told this the second time I called? She said she has no idea who picked up the phone I told her the name she said no one works here with that name, really? We asked if we could at least look around to get an idea of the dresses they have. The woman hesitated for a bit and then offered to take our temperatures and give us sanitizer. After she did that, she just walked away and didn’t even give us any guidance as to what the dress styles were in what section. My friend and I looked at each other took one pass around the front and immediately walked out. If you’re coming here to spend a pretty penny on not just any dress but your WEDDING dress, you should be treated like a queen and feel welcomed by the staff. I’m so glad I walked out and booked myself an appointment at another bridal shop called Lotus Bridal in Brooklyn. That’s where I ended up purchasing my dress because I was treated with the utmost respect and kindness. RUN don’t walk away from this store and take yourself to Lotus Bridal. All I have to say is, big mistake…BIG! H U G E !

In addition to the beautiful designs and the quality of dresses, the stores are very luxurious, and staff very knowledgeable and attentive. If you have to buy a wedding dress or a gown for any special occasion I highly recommend Pronovias. They provide each shopper with a massive private area to try on dresses and comfortably relax. I worked with Roth and he was AMAZING. On day 1 of wedding dress shopping, Pronovias was my second and last stop. Roth was able to sum up my style and bring out such a beautiful dress that exceeded my expectations.

Roth is very kind and helpful. The place is very organized and every one is trying to assist you. Highly recommended

Beautiful selection, helpful, responsive assistants and Mother of the Bride gowns are elegant and available in store, in the midst of a pandemic!

Atta, the woman helping us, was sensational! She found great options in the range and style I wanted, and ultimately helped me say yes to the dress!

Kayla was the absolute most helpful person. I had an amazing experience. I really wanted to try a specific dress and Kayla was able to get it in for me and it turned out to be the one I choose! The store was very clean and not overpacked. We never felt rushed and were allowed to take our time to make decisions. Absolutely a great experience.

I had the BEST experience with Roth! He listened to my needs, but presented me with an option I would have never considered and thanks to him, I said yes to the dress!!! Thank you so much, Roth-- you made me feel so beautiful and made the process so much fun! You are made for this job!!!

I had a fabulous experience at the Pronovias flagship in New York from my very first visit in January, 2020 all the way through my final visit and pick up of my gown in February of 2021. Pronovias was my first dress retailer that I visited and I felt that I found my gown on my very first appointment but was hesitant. The pandemic hit in March and shopping was put on hold. After stores began re-opening in the summer, I ended up purchasing a different gown elsewhere. Filled with endless wonder about my original Pronovias gown, I ended up purchasing the gown late in September, 2020. For fear of the gown not coming in in time, I purchased a sample. Sadly, upon my first fitting, I was filled with disappointment as the sample felt a tad too snug for my liking. The sales manager, Clara along with the store manager made me feel as ease assuring me that the gown could be let out and worked on until I was satisfied. Then came Julie, who is beyond what I could have dreamed of as far as seamstresses go. The minute I met her, I immediately knew that my gown would be in good hands and altered to perfection, and I was right. Julie was so patient week after week, as I stressed and complained- she didnt flinch and was so kind to stay later during appointments that ran late. I was so panicked and nervous about the gown and Julie truly was remarkable. Not only is her work phenomenal but her attitude, kindness, and patience is unmatched. It was the combination of both Clara and Julie that put me at total ease and made me feel so good about my decision to purchase from Pronovias. They both truly care about their brides and how they will feel leaving when all is said and done. I cannot sing both of their praises loud enough and hope they know that their service has not gone unnoticed.

I absolutely loved my experience at Pronovias. Kayla was amazing and truly understood my vision. She was very helpful and a pleasure to have.

My dress alone already is stunning but the fact that over 3 months ago I came for my second dress fitting my belt wasn’t here, they forgot , and promised me it would get here quick. Three months later my belt is still not here ??? Completely unprofessional and inconsiderate. In 3 months nobody could’ve communicated with me where my belt was? What happened ? Then I have to hear some lame excuse now. I’m sorry the dresses are beautiful but will not recommend. Would not even recommend anyone I know about to get married to step foot in this place.

Pronovias is nothing but beauty and class. My stylist Roth is amazing. I can’t say enough nice things about him or the dresses. I love the variety of styles they have. One is more beautiful then the next. Finding THE DRESS for me was a great experience and I can’t wait to wear it on the big day!

Amazing service! Very knowledgeable stuff and beautiful dresses.

Emily was absolutely incredible! She was diligent, communicative and was able to grasp exactly what I was going for. We had such an amazing experience! HIGHLY Recommend!

I flew from Los Angeles to New York for an appointment with Pronovias and other bridal shops to find my wedding dress. The day of my consultation I get a second text message from the bridal consultant saying that my appointment was cancelled because I didn’t confirm my appointment. She had sent me an initial message (attached) going over guidelines and explaining the process and letting me know to reach out if I had any questions…no where did it say I had to confirm the appointment!! Confused that it was cancelled, I called right away and she said the appointment is already cancelled and that I need to re-book online. I asked if the slot was empty and she said no it’s gone to the next person? I called the manager of the store and she said that typically people who don’t respond to the messages don’t show up…if they had asked for confirmation I would’ve given it. The manager also agreed to give me my appointment back which was nice of her, but I decided not to go because of the tension now with the consultant. All very frustrating, but at least they also agreed not to charge me for the cancellation.

Geannel, my consultant, was so great to work with. She was warm, patient, understood my vision, and went above & beyond to ensure I felt good leaving my appointment. I went to several salons over the weekend, and my experience at Pronovias was at the top of the list. Thank you for everything!

Pronovias dresses are beautiful but I was very disappointed with their service. My first fitting was deleyed for a month and when I went in for the first fitting, they made me wait for 30 mins and nobody apologized. At the fitting, there was no communication with the lady who was measuring my dress and she kept saying she was tired. It wasnt a great experience at all and I left the store upset.

They have not made a single requested alteration to my dress that I purchased in 2019. It’s now 2 weekends before my wedding, I’ve had 4 fittings since purchasing the dress and each time, the necessary adjustments have not been made. I am terrified they will not make the changes in time for my wedding. This store has lost all of my trust and I will dissuade all of my friends from going to this store. EXTREMELY DISSATISFIED.

A lot of gowns are unavailable when trying. The management is very bad, after 5 months waiting, they lost my shipping address and sent me a gown with wrong size.

Thank you so much, Emily! Emily made us feel so special from the time we walked in to the time we left! We had a rough day from the start —our first bridal boutique really did not make us feel very welcomed, there was a lot of dead time, no one offered water or champagne, no A/C, and I felt very blah. On our way into the city it took over 2 hours we were running late because of multiple accidents into the Lincoln tunnel and we felt so bad for wasting pronovias’s time. We called Emily to apologize to tell us we were running late and if we should book for a later time. Emily told us to not worry to take our time she understood and was more than accommodating. When we arrived she was waiting at the front to greet us with the biggest smile she was dressed so chic and so professional and I felt so bad but she was so sweet and soothing and really took control of the situation. She immediately put us at ease (we literally came bolting in because we felt so bad that we were wasting people’s time)!! She instantly offered us water told me to breath, offered champagne and told us to relax. She had already pulled the dresses I wanted to try and treated me with so much kindness and so much understanding. Walking in I really felt like everything was going wrong before we met Emily but after the appointment my group and I all said collectively the bad start to the day and the 2 hours of traffic was so worth it because of the experience we had at Pronovias with Emily. All of the styles I had picked for myself just didn’t flatter me or made me feel like I was swallowed by fabric. I’m really insecure about my kangaroo pouch and weight and Emily was instantly on the ball with what other styles and ideas she wanted to try that might make me feel like a bride for once!!! Her selections BLEW ME OUT OF THE WATER!!!!!! She is so knowledgeable, so professional, she has the BEST taste and eye for fashion and flattering shapes on different body types!!!!! I was literally floored with her ideas and suggestions. I went from feeling so insecure and defeated to feeling so sexy and beautiful and like a BRIDE!!!!! She got to know me, my venue , my fiancé and was so thoughtful!! All with styles she picked for me that I never even considered captured everything I was looking for —sophisticated, elegant, wow factor everything I wanted but just couldn’t find myself !!!! I seriously felt like a princess!!! Emily wasn’t just a bridal consultant she was basically my fairy godmother and life coach!! She is so welcoming, she knows what she is doing and she found me my dream wedding gown!!! My group was treated so well too like 5 star treatment —we called jt the New York Park Avenue experience because they really rolled out the red carpet. It was night and day to what we had experienced earlier in the day. I can’t wait to see my dress next summer and feel so beautiful again!! Thank you so much Emily!!!!

Grace was my tailor and made my experience wonderful! She is excellent even handmade me sleeves and a mask! Thanks Grace- you made my experience unforgettable!

Samantha was my stylist and I could not be happier. The entire staff was amazing. In the midst of this crazy time they made shopping for my dress amazing! The store was clean & beautiful. Samantha listened to my needs but also let me look around and do my own picking. When i decided on my dress she picked out the most amazing veil! I cannot wait to return for my first fitting. I am so happy I decided to go directly to the flagship store and not just a bridal store.

Samantha helped me find my dream dress and was absolutely phenomenal. She worked so hard (literally running up and down stairs) to pull different dresses that I would never have thought to try and made suggestions on how we could make it exactly what I wanted! She really thought outside the box to make sure I got exactly what I was looking for. I could not have had a better experience. Run don’t walk to Pronovias and request Samantha!

Roth was amazing at the Flagship store in NYC. He did a fabulous job with taking his time and really catering to all my needs. I would recommend him to anyone with out a doubt!

Had a great experience picking my dress and was happy with the seamstress but everything else was a nightmare. Terrible customer service, terrible communication and I am giving a lot of leeway for pandemic issues here. At one point they lost my dress in the stock room and lied about it being stuck in customs. Great product but not worth the stress and lost time.

My stylist did an amazing job bringing gowns based on my inspiration dresses. She also did an excellent job fitting and clamping the dresses which make all the difference. The entire team was inviting, professional and welcoming. I ended up picking a dress from another shop but highly recommended the flagship store.

I had the pleasure of working with Clara. From the moment I met her, I knew I was in the best hands. She was so incredibly knowledgeable and truly listened to what I was looking for in my dream dress. I was so impressed by her expertise, and most importantly, she was very kind and committed to making the dress shopping experience special. Thank you Clara!

From the moment I went to my friends dress appointment over a year ago, I knew I would find my wedding dress at Pronovias. The range of styles is amazing, and so are the prices. The dressing rooms and suites are gorgeous and comfortable. Every sales associate is compassionate, hospitable, and seems genuinely interested in helping their clients achieve their ultimate vision instead of making a sale. Out of all the dress appointments Ive been to around the city, Pronovias was by far the most enjoyable.My recent appointment with Roth was truly everything I could have asked for in a dress appointment – a joyful experience for both myself and my mom that ended with saying yes to my perfect dress. I cant wait to go back for my first fitting :)

My experience at Pronovios was wonderful from start to finish. Alla was the most attentive, supportive, stylish, and kind expert. I loved all of the dresses, as well as my overall experience. It was an incredibly difficult decision to make. Thank you for all of your help!

The WORST customer service. I want to keep this short and to the point, but I will start from the fact that I scheduled an appointment to try on dresses on August 1 2020 for my wedding that is scheduled for August 21 2021. I live in Colorado so I wanted to give them plenty of time to make the dress, and have it shipped to me for the fittings and alterations in Colorado.1) my consultant did not even measure my height when I was being sized for my ordered dress. I am 6ft tall, and actually had to come back in and ask if they needed by height measurement and had another consultant measure me and add it to my order.2) my consultant was told by me multiple times throughout I will not be doing my fittings here I need it shipped to Colorado so I want to have the dress by February. She put in the incorrect date and it wasn’t going to ship to PRONOVIAS store until June 1 2021!!!3) one manager I spoke with about the incorrect date was very rude and basically told me I was out of luck and would have to pay double the dress to get it rushed. Mind you I ordered it August 1st, noticed the incorrect date and called them in Sept to get the dress shipped to me by latest April 1st 2021. Spoke to another manager who said she could get it to me April 1st. By the way that consultant was no longer working there when I called in Sept.4) April 10th rolls around I call them. Oh my dress has been in. No one bothered to call me to let me know it was it and certainly didn’t ship it like they were supposed to.5) I confirmed that they were to ship fed ex and make sure I signed for the package. They shipped fed ex but did not have me sign for my wedding dress it just sat on my porch for anyone to take if they wanted.6) My dress was torn when I received it. I sent them photos. Thankfully alterations can fix it here, but I reached out to PRONOVIAS customer service it took me a Several weeks and multiple emails to even hear back to say that they won’t even pay for the cost of alterations to fix that piece.7) I requested that all of these issues get elevated and they told me they could not put me in contact with anyone higher.This has to be the WORST customer service I have ever experienced. For as much as you pay for a pronovias I would never recommend their brand to anyone. The worst company, the worst customer service, and they only care about money. Utterly disgusted as I planned way in advance for everything. If you have your heart set on one of their dresses DO NOT trust them double, triple check and apparently never have it sent outside of the store.

The staff at Pronovias is always very welcoming, helpful and knowledgeable. The selection of gowns is second to known in NYC and the showroom is stunning. All of this together makes for the most lovely experience.

I can not speak on an in store experience since I didnt even make it to the store. What I will speak on is the experience that led me to cancel my appointment. I set my appointment weeks in advance. No problem. Three days before the appointment I get a reminder text message for the appointment. No problem there. You have all of these Covid regulation in place. Not even a problem there. You get to only try on 5 dresses not even a problem there. ( though they should offer you the option to pick the dresses when you make the appointment to ensure they have it it stock) The problem is when they ask if you have dresses in mind and you provide them with 5 dresses from their website (which is not saturated with dresses) three days before your appointment and they tell you they have not one of the 5 in store. Not one. Really. Its disheartening. Covid is already taking away from the experience and then this. They offered to have one shipped from God knows where but that doesnt sound Covid proof to me. Youre going to order a dress without knowing my size without knowing if wherever its coming from is following proper sterilization protocols so that I can try the gown on. It would have been better in my opinion to ask Hey thanks for providing those dress to us. Out of the five which one is the must have? Then do whatever you needed behind the scenes to get it. At the time of the appointment say sorry we dont have four of them but we have your main pick. Do not offer a similar silhouette because that is not going to tell me how the dress I want looks. The silhouette may be the same but nothing else is. How does trying on dress B help me purchase dress A? Sad is the dress I had my heart set on is no longer an option.

I had a great experience here. After feeling overwhelmed and rushed at Kleinfelds, Pronovias was a very refreshing experience. I was very lucky that Clara who is the manager was available and the one who helped me during my appointment. She was very attentive, helpful, and pleasant. I felt like she really listened to what I wanted and was very calming which helped me feel relaxed. She walked me around the store to get a sense of what I wanted and then brought me dresses that fit that style. She wasnt pushy like some other places I had gone to. The dresses are all so beautiful and the dressing rooms are huge with great mirrors and lighting. Overall great experience!

I heard good things about Pronovias so I was really looking forward to my visit. Unfortunately, before I even arrived, I received a text that they only allow you to try on 5 dresses due to COVID. This rule doesnt make much sense to me especially since I was fully vaccinated and when I go to clothing stores, I am never limited to the amount of clothes I can try on. Anyway, I agreed to give it a try. First when I arrived, I was completely thrown off by what my assistant was wearing (an extremely short dress with boots and socks coming out). I am not one to judge, but it was a very unprofessional look and distracting. Then when I showed her what kind of dress I liked, she showed me the complete opposite of what I showed her. Normally, I would have been ok with looking at different styles, but since I am limited to 5 dresses this irked me. It got to the point where I ended up walking through the store myself to find the style that I wanted and I wasnt even able to try it on due to their COVID protocols. To top it off, everyone had an attitude in there and I wouldnt qualify them as experts at all. Dont waste your time.

Covid makes things a little hard to have a 5 star experience but I overall had a great experience Linsey. She made me feel very comfortable and was very open and honest. I loved she wasn’t pressuring me for sale. In the end I found my dress and I am very pleased 😀

Had a great experience at Pronovias nyc. Kayla was the best, literally felt like she was a friend I’d know all my life :)

I had an amazing experience with Samantha. Honestly, she was absolutely great. She made me feel beautiful even though I have my own self-insecurities. We were honest with each other in trying on, she could immediately tell when I wasnt feeling a dress. She listened to me with what I wanted and didnt want. She even showed me the jacket that came with the dress and we both laughed because she said I know I didnt show you the first time because I knew how you would feel and she was right because as we were signing the contracts, I said NO JACKET lol (it was beautiful just too glitzy for me). She helped me get in and out of the dresses. We found the ONE and it felt like we both fell in love with it. She was so accommodating when I asked to come back one second time to try it on. Her vibrant positive energy honestly made me, as I am sure many others, feel like they are the most gorgeous bride ever.

I had the privelege of working with Geannel at Pronovias NYC. She contacted me earlier in the week, before my appointment, to get an idea of my style and what I was interested in. The day of my appointment she was very kind, professional, and listened very well to what my likes, needs and concerns were. I got my wedding dress and we were very happy with our experience!

I LOVE PRONOVIAS! I think its one of the best bridal salons in Manhattan and their customer service is great! The salon is beautiful and I always have such a lovely experience every time I go there. Roth helped me find the dress originally and Maryse is my amazing Tailor who is very detailed and precise with each fitting. Cant wait to wear my dress 2x; both at a Micro-Wedding this year and at the postponed larger event in 2021.

Individualized attention, she listened and gave us additional choices based on our feedback. Beautiful, well made dresses. Fitting rooms were comfortably sized for a bride and 3 guests. No pressure from the sales person, so the experience was relaxed. The lighting could be better... Its all downward, which creates a lot of shadows on the dresses. Despite being there on a busy Saturday afternoon, we didnt feel crowded.

Roth was amazing. He understood what I was looking for and provided great direction and suggestions. He wasn’t pushy and helped me be confident in trying on different looks.

Samantha was so attentive and truly cared about my making this a special experience for me! She honestly went above and was also so fun!

I want to share my experience yesterday wedding dress shopping during the pandemic. I went to Pronovias and I cannot speak highly enough. They were so clean, thorough, professional, and I felt so safe! They require masks on the entire time, have sanitizer available, and require gloves on. The workers have masks and shields on.Pronovias allows 1 guest, but they allowed my sister to sit in the front waiting area and then I would come out to her. After a while, they let her back when I decided on the dress- which I thought was very kind of them. At Pronovias I had Roth and he was AMAZING. I wound up getting my dress there all thanks to him and his vision. I wound up staying 2 1/2 hours and no one rushed me out. He’s the best of the best and if anyone goes to Pronovias ask for Roth! Anyway, best experience and I’m in love with my dress!!!You’re in such good hands!

Don’t waste your time or money here. The fact that most people strive to only marry once (aka no repeat customers for Pronovias...) fuels their terrible customer service. Given the pandemic, weddings are being rescheduled, indefinitely postponed, and flat out cancelled yet Pronovias refuses to work with their customers.

Had an above and beyond experience at Pronovias!!!! Especially with Roth! He was not only so experienced but he thought about everything! The way he pinned my dress to ACTUALLY see how it looks. He really listened to me when I shared my details on my dream dress. Not only did I fall so damn in love with the dress but it also compliments my venue! His customer service has been over the top and I had already previously had two other appointments in the city and when I said yes to the dress. It was a YASSSSS QUEEN! I can’t wait for my big day!

I had such a great experience at Pronovias with Tamara. She was so helpful and accommodating at my appointment and helped me arrange a time shortly after so my remaining family could see the dress before I purchased. She also had a great eye and I ended up getting a dress I never would have chosen myself. Highly recommend!

I had the most perfect experience with Clara- ask for her, you wont regret it! She was very attentive, knowledgeable, friendly, helpful, and super down to earth. She really made my experience here special. The rest of the staff members were friendly and attentive as well. They all greeted me and offered assistance.When I met Clara, she greeted me with a smile, sat down, and really took her time to ask about my wedding plans and what I was looking for. She listened attentively and I felt like she got to know me on a personal level. Ive been to other wedding boutiques before but I always felt rushed and uncared for by the staff members. Clara really took her time and effort to help me look for a dress that I would like and look good in. She kept asking me for my own opinion and what I thought of the dress, instead of pushing for something. She made it easy to find the perfect dress because she guided me so well. She really knows her stuff, it was so fun and stress free to work with her!Overall, I had a wonderful experience at Provonias and I would highly recommend the store!

I’m really disappointed with unwillingness of Pronovias to work with brides when their weddings are cancelled due to the coronavirus pandemic. I understand your lack of refund/exchange policy but when my wedding was postponed and then cancelled due to social gathering restrictions Pronovias was unwilling to work with me to exchange my unaltered gown for a more appropriate civil ceremony dress. I was willing to pay the full price of my original gown for a less expensive simpler dress that would appropriate for a civil ceremony and even pay an additional fee for the change. However, I was met with a lack of compassion and the response that all sales are final, I can either forfeit my entire deposit and receive no dress, or pay off the remainder of my gown to receive the original gown when I have no wedding reception to wear it to due to current and indefinite covid-19 restrictions. Don’t waste your time or money at with Pronovias.

I had the best experience at Pronovias! Prior to going there I had gone to Kleinfeld, where I felt the experience was so impersonal and not at all what I had expected. At Pronovias, I had Alla as my bridal consultant—and she was amazing. She took the time to ask me all the right questions and try to get as many details as she could about my special day so it would translate to the dress. She took photos of me, had me pose, fix my hair, etc. Everything was perfect from start to finish! I also thought everything were very reasonably priced. I can’t recommend Pronovias enough. I am officially a Pronovias bride!

Went to the Pronovias Flagship Store as in the US it is not possible to order the dresses online. I was looking for a bridesmaid/cocktail dress but they had a very limited assortment and sizes. I was not able to try or buy the dresses I really wanted. I was really disappointed as I love their designs. However the personnel was very courteous and sympathetic.

Roth, my sales consultant, was an absolute dream. While I only tried on two dresses, Roth helped me define more clearly what I was looking for in my dress (even beyond the powerpoint I came in with) and pointed me in the right direct. Roth clearly was not trying to sell a dress to me that I wouldnt be fully in love with. In the end, I ended up choosing a dress from an Israeli designer, which is precisely the type of designer Roth knew I would love :)

I had the GREATEST experience picking out my perfect wedding dress. Samantha was my stylist and she was INCREDIBLE. She was patient, helpful, knowledgeable and completely accommodating. She was over the top! Thank you for such a wonderful experience Samantha!

First time visiting the New York store. My daughter received a gown through the Heroes Collection. Samantha was amazing! She took the time to find the perfect dresses for my daughter. Kristen was literally treated like a princess. We were not rushed and Samantha gave us her undivided attention. The 3rd dress was it! And a complimentary glass of champagne to boot! Thank you Samantha and Pronovias for making Kristens dream come true!

Roth is absolutely amazing! He knew exactly what I was looking for and it only took 1 dress for me to try on and I fell in love. He’s the best. The team is so nice and so helpful! I loved every minute of my experience! Highly recommend!!

SAVE YOURSELF THE TEARS, HEADACHE AND HEARTACHE, buy a dress from anywhere else in the city! There are so many other great designers available in New York. I have no doubt every negative review is 100% accurate after my year and a half long troubles with this store and company.They do not care to fix their mistakes and will then blame you! Don’t get your dress here! They sent my dress without finishing the alterations, beadwork is falling apart/missing, ripples and stitches are through the front of the crepe material, and they have the audacity to claim that was how I agreed to have my wedding dress look! This has been the worst experience of my wedding, and they refuse to do anything claiming case is closed without any resolution!

I had an amazing experience with my stylist. I showed her a few models that I found through the online catalog and even though the showroom didnt have all the styles that I wanted to try, my stylist was accommodating enough to bring me other dresses that were available that was fitting to what I was envisioning. Coincidently, the dress I ended up saying yes to was a dress that she recommended to me and Im so blessed to have found it. Very happy with my experience at Pronovias and highly recommend it to soon-to-be brides whose looking for a wide variety of dress styles with beautiful detailing at a wonderful price point.

This was my first time going to Pronovias. I have always dreamed of wearing a gown from them. My stylist Samantha was super sweet, and listened to the things that I liked and details regards the wedding. She picked out amazing gowns, and I said yes to one of them. I only came here with intentions of finding a gown, that I had forgotten about accessories. Samantha was able to help me find a beautiful and simple veil. The place is very clean, and meticulous about cleanliness and the safety of their customers especially during this time of the pandemic. Highly recommend!

I had such an amazing experience at Pronovias! The woman helping me, Samantha, was awesome. She made the entire experience feel so personal, really listening to me and helping me figure out different dresses to try on. While trying on the gowns, Samantha helped me feel comfortable throughout the entire experience, and made every part of it so fun! It was the perfect combination of feeling like I was shopping with an expert personal stylist but also a friend. My Mom wasnt able to be there in person due to COVID restrictions on travel (she lives in Chicago) but Samantha made her feel completely included on FaceTime. The salon was exquisite - so clean, beautiful, romantic, and special. I felt completely safe there COVID-wise and that they took every precaution extremely seriously. Everyone else I interacted with at the salon was very kind and nice, and I literally felt like the most special girl in the world while I was there. I also found my dress!! Im so happy.

Pronovias was recommended to me by a friend who said, even if you dont decide to get a dress from there, please just go so you can have *that* experience. So, I did.I booked my appointment, showed up on time, and was greeted by one of the kindest employees to whom I have ever spoken (Trianna). I dont know if I even saw another person who was shopping until I left, which was one single woman probably showing up for her appointment. Trianna asked if I had any styles that I liked, pictures, etc, and took me around to look at the different fabrics and styles in order to get a sense of my taste. She brought me dozens of dresses both from ones that I picked out, and others that she thought I might like. The entire time, she made me feel like I was the number one priority, even though the truth is that I was just another bride looking for a dress. I felt like I was in a bridal spa.I was ready to commit to a dress right then and there, but she suggested that I take some time and look at other shops just to make sure that I felt secure in my decision. I did, and not only did I think the dresses at Pronovias were the most beautiful, I also decided to support their business based on the superb customer service that I received, being treated like a human, keeping touch via email, and the fact I had fallen in love with my dress already.Being fitted for your dress is scary. It NEVER looks the way you want, and can be nerve-wracking to say the least. Nevina is one of the most calming, talented seamstresses I have ever witnessed, and transformed a dress that was hanging on my body in strange ways into something that made me look like a goddess. On top of this, she did it in three days while working on other brides dresses. Trianna, again, was a calming figure who gave me assurance that everything would be done and ready for my wedding.I could not be happier with the kindness I received, the quality of the dresses, and the quality of the service.

The service and boutique made us feel welcome. The sales professional helped me to really think about what I wanted for my special day by asking great questions and getting to know my wedding style. I was not impressed with the dress selection in store, they had less options than I expected.

My experience in the shop the first day was great.. i chose the dress i wanted and they placed an order for my size that would arrive on the 31 to the store and shipped to my place in NJ 2 days after so April 2nd which is before my travel day with 5 days and they assured me its going to be risk free. I called them March 30th n Samantha the sales rep assured me all is handled. A few days went by and i called them again April 2nd cuz i ddnt get an email with the shipment or tracking and they said theyd check the order status and call back which didnt happen until the next day! N when the manager called she still didnt have any feedback and said shell call in an hour which didnt happen and called 2 hours later. And when she did, she said there has been a delay in the gown and it will arrive on the 5th which is one day before my travel back home date and because of that delay she wouldnt be able to ship it and i have to go pick it uo myself. And thats what i did. I went all the way from NJ to their store in Manhattan. And to top it all, i was going through the order and looking at the veil and found that they delivered the wrong one! I asked for a single layered toe length veil and they delivered the double very long one. And the managers reply was maybe they didnt find it in stock so they sent this one instead! I was furious and theres nothing i or she can do cuz im flying the next day so she offered me either to discount it or i choose another one(which is rly not an option since it took me an hour the first time to choose this one) so i had to take it at a discounted price which is stil not a good enough compensation for ruining all this for me. My first visit was great and everything since then went downhill. I wouldnt recommend this place as a reliable/credible one. This is not a regular store, its a store about making dreams happen and a once in a lifetime exoerience they ruined mine.

I had a great time picking out my dress from the Heroes collection with the amazing help of Roth! He was so knowledgeable and made the experience easy and fun! I highly recommend him and the rest of the Pronovias team. I have been to several other bridal salons in the city and this was the best experience BY FAR!!! Thanks Roth and Pronovias :)

Alla was friendly, kind and helpful, especially during this crazy time. I felt very safe and reassured, which made my experience top notch! Everything was super clean, we had to sanitize on the way in and I was able to feel like a bride! Thank you so much!

Brides, do yourself a favor and look elsewhere. My experience from start to finish was terrible. This company is severely lacking in customer service. My first fitting was scheduled and no one called to follow up. Then, COVID happened. Unfortunately, I had to cancel my dress order. I tried contacting anyone and everyone I had email access to as I was desperate to get help. This took place for a few weeks, then I finally got in contact with someone. After pleading with their corporate office to return my deposit, they refused. Even with a global pandemic, that was completely unforeseen and unplanned, I was now out of my deposit whether I liked it or not. Any reputable business would understand the circumstances. I’d think a company that prides themselves on helping women, I’d hope they’d have the capacity to understand what I was going through, let alone brides in general at this time. Then, I receive a call a few months later from a sales girl wanting me to come in about the dress I had cancelled. Obviously, nothing was communicated to their retail team. I then try to call back several times to resolve this and leave a message, again I cannot get through to anyone. Overall, their customer service and organizational skills are lacking. Save yourself the time, ladies.

Maria my seamstress, Alla my sales girl, & all the staff in this store are SO EXTREMELY helpful and nice! Always a smile on their faces and willing to help. I am so impressed with the staff and the company.. I will definitely be recommending this store to everyone.

This was a DREAM bridal shopping experience! Our sales girl Cathy was so fun, personable and welcoming. She made the entire experience incredible, and thought of all the little touches to make a bride feel extra special. Not to mention the store itself is stunning, with the most amazing dresses (for very reasonable prices). No other experience in the city compared- if you are shopping for your wedding dress, GO HERE & ask for Cathy! It will be an experience you never forget!