Great place to look for costumes, for kids and adults. Went there two days before Halloween and there was a line outside the store for about 150 meters. Gave up but went back a day after in the morning and there was no lone at all. Surprisingly enough they did not run out of costumes so luckily I got some nice stuff.

I decided to surprise my wife, I was trying to order online but they didnt have a early delivery window. So I went to the store where Denise help me out and her manager. It was a fun and funny event for the hour they did the balloons.

I feel like we were being followed the whole time, what a weird experience…

Party City Herald Square gives top notch customer service. I came in frantic that i left my costumes makeup back at home. Though they were super busy the sales rep assisted me in picking out the face/body paint I needed to complete my Sally De Coutre makeup. She was informative and offered several suggestions. She made a hectic last minute run smooth and easy. My makeup came out great! Thank you!

They had a lots of things for Halloween great price check it out find something for everyone

Can always count on Party City to have the budget friendly final touches to an event. Tabletop disposables in any color. Festive balloons for most occasions. This location is great for order online/pick up since it’s right by ACE and BDFMNR trains.

I was looking for Space Jam decorations and they didnt have much available. But from what they had the designs where decent. They could use more variety of party bag stuffers

Ive been to this store over 50 times in my life time. Its way better than the one on 14 street. It can be hectic like any other store when its extremely busy, but theyre very good at customer service.

After having a HORRIBLE experience at party city on West 14th street, I decided to try my luck over at West 34th Herald Square. Oh my Goodness!!!! The ambiance is very warm! The representatives are exceptionally wonderful and knowledgeable!!! I interacted with Racquel, who before even asking questions knew where to direct me! Can you believe this? I also had an encounter with Lupe who was in the store isle and was extremely helpful! When I came to pick up my items later that day, I interacted with Bryan who was exceptionally helpful! You guys deserve not just a praise but a raise!!!!!! 🙏🏽 And to the other friendly members of staff, great job!!! EVERYONE, IF YOU WANT PERFECT CUSTOMER SERVICE AND A WELCOMING ENVIRONMENT YOU SHOULD VISIT THIS STORE ON WEST 34th, STREET HERALD SQUARE! (You won’t be disappointed) DO NOT HESITATE! 👍🏽

First time there this place has it all will definitely go back

Party City stores have a little bit for everyone just find a different stores and youre fine what you need

Super crowded day of Halloween but had all the Party City essentials at not exorbitant prices

Except for Naughty decorations, you can find anything you need. The staff is really helpful.

I was expecting more than what they gad but was not bad consedring that we found something at least!

There was a young males salesperson who was very helpful

Staff was helpful and knowledgeable but they were out of an item their website said this location had.

I just wanted to take the time out to Publicly Thank Sophia and her team there at Party City. Due to miss communication on on my end they did not receive my balloon delivery order and it was for a surprise proposal. With minutes to spare she went above and beyond to help assure they were filled delivered personally. Thank you!!!!

My first visit to a Party City store - who knew? Everything one could possible need for a party, and then some! Helium 40th Birthday balloons for a good friend were in order. Wide selection...put a group a balloons together just like selecting flowers for a bouquet. Very helpful associate. Only minor issue for me is that the store was in the basement level. I am claustrophobic a bit, but the shopping experience was terrific!

Parking to get there can be tricky. The costumer service on the other hand was much appreciated.

Really helpful staff. Especially the lady at the counter, assisted me my inquiries with specific locations while helping inhaling my balloons.Did not rush me around the closing time.A party goer must-go.

Great prices, merchandise and staff

Good customes

Didnt have helium party tanks

Customer service needs improvement. I was on hold (over the phone) for an hour with this location trying to fix a mistake for an order that a Party City customer service rep made!!! Unacceptable! They need to hire more people!

This location has Everything needed for any event , Staff are extremely courteous & helpful. I recommend Party City

Went there for the first time. Excellent customer provided by Ms. Brenda to pick right things for my short notice birthday party. I highly recommend this place for any event.

The best store!

Its a great place to buy balloons. Cheap prices and nice balloons for all ages. They even fill it up with air for you and tie a color string included.

Was a line to get in but it moved quickly. Was in and out the store in no time. Key is if you know youre almost done, have someone with you stand in line while you pick up your last few items so by the time youre done they are probably in front the line.

Not helpful and rude. I get its Valentines day but shouldnt that mean you should be spreading love and happiness not your nasty attitude

Came here looking for materials to make a Hershey kiss costume for Halloween, specifically a party hat and some kisses to give out. They didnt have any large party hats but i found a cone that will probably do. Plenty of kisses though and laid out so i can have variety. They also had lots of premade costumes around $50 with different sizes.

Helpful staff, awesome selection.

Very tidy and organized place. Thumbs up to the staff, they are very professional and considerate! 😄

Best In The Business.

Fun, terrific

Blammies

EVERYTHING you need for a party

Too many items missing from shelf

I called for some information and MYA answered the phone, this young lady was AMAZING!!!!She was very helpful and knowledgeable about the products, plus she was very patient with me.KEEP UP THE GOOD WORK MYA

Good & busy

Tamera was one of the best employees who made my visit one to remember. Girl, your enthusiasm made my night!

Hughe store for all the things you need when having a party!

Great experience, wonderful customer service.

Great shop with nice equipment !!!

Very friendly and helpful staff.

Great store! So surprised to find so much of what I needed at short notice!

Found what I needed...

Find good prices

One stop party shop

Like any normal Party city store

Great customer service

Do they carry a lot of stuff. From wedding decorations to seasonal items. Halloween is around the corner. This, if you need some cool heard for you or your kids, take a look. Have fun shopping.

Excellent!

Employees were knowledgeable and helpful.Items were easy to findStore was neat and clean

Great employee...Willing to help to the fullest

I love visiting they have more stuff to chose from

This place has everything I need

It was the longest line ever! I literally was in line for 30mins. If I didnt need that fedora I wouldnt have stayed. Best to just order and have it waiting for you. I will say though they have a lot of good selections.

Great place! Well kept, clean and organized. The staff went to great extents helping this past Halloween. We went back and forth several times and tried a ton of costumes until something fit right. They were patient and helpful with making my decision. I really liked them being involved. It felt very personable. Great customer service skills. I left the store feeling happy. Thank you!

Its a bit smaller than most, but its organized pretty well. Its stocked well too, compared to others. Theres an elevator and escalators. Its in the basement area. Theres no real parking other than paying by the hour, and in that area is not worth it. Its better to take the train, there are several that stop right next to, or a block or several blocks away.

This location had more in stock unlike the 14th street location.

Got 30 balloons filled with helium, within 24 hours they had all sunk to the floor. Waste of money. Also the store never answers their phone so that’s always a fun customer experience. Only reason they got 2 stars is because the workers there were very helpful

Fine

While selection of items is great the staff is incredibly rude. Today while the check out line continued to grow they were too busy eating cheeze it’s and trying on the new holiday hats instead of opening another register. When they finally did it was credit only and the guy running the register goes “who the hell still pays with cash”. Def will go to the one on 92nd instead of this one

If you are throwing a party this is the place to go. They have everything you can ever need and then some more. Sections by colors and themes. Service has always been good, everybody is been very helpful. The place is just amazing!

Terrible service on 2 separate occasions this month.The first, they never delivered my $100 balloon order.The second, I went in store to order balloons 18 and watched the associate accidentally let go of 3, acknowledge they were on the ceiling, and never blew up replacements.My company will definitely not be using this location ever again.

Great location. Awesome selection. Cell phones don’t work because the store is in the basement.

Ordered online wrong size for my boy, a flash costume. Went to store at exchange, realized there were two types of flash costume. The supervisor his name was Jackie he was amazing. Unbeknownst to him he made a little Harlem boy very happy tonight in a flash!! Good job , good customer turn around. Thumbs up!!

They don’t really have anything that I need. All I need is trendy costumes for holidays. I couldn’t get any pretty halloween costumes here that I could get from any bigger Party City in other malls, I couldn’t get my santa dress here that I could get from bigger Party Cities.Sometimes I wonder why all these stores that can’t follow the trend still existing in this expensive land, Manhattan. It’s not even a small local store. It’s a big brand, Party City! In MANHATTAN! I don’t even know if they restock stuffs or even try to make the store look better so that customers come here and at least get the costumes that they want.

Decent sized store, but some things are quite hard to find..

Good but can get expensive. Not your regular 99 store, but actually things you can use many times. Love Party City.

I like this place. Its sort of hidden but it is a quiet and is never busy. The customers and employees are very friendly. They bring you to where things are rather than letting you get lost and trying to find it. Very fast cashiers. They do a good job. Very friendly and always have a smile on their faces.

Amazing staff, very helpful and friendly. (bought two big balloons for my 25th birthday (lost one on the way home, got a new one and that one broke, they were nice enough to gave me another one). Best service ever!

I love party for celebration 🍹🌴 grad and much more buy and decoration idea.

Friendly staff that go out of their way to meet your shopping needs.

The place is big but I feel like the associates are more interested in talking to each other than helping customers. Every time I go in there, they are congregating by the registers and no one is on the sales floor to assist.

Its a very big store, so they have a variety of items. My only complaint was walking up and down looking for the items. The aisles could have been marked better. The lighting was a little dark, and I was there in the daytime. If someone has difficulty with their vision, finding the items may prove difficult.

Staff was friendly and helpful

Good selection. Seasonal help for crowd control are very nice people!

I like Party City, but this particular shop was kinda strange. The location of some of the items didnt make any sense and it took me quite some time to find everything I needed. I would recommend these if you want your to get some party supplies, but probably not at this particular shop if you dont have much time

Wow. This location is a labyrinth. Its neverending, but the stock and variety of partu supplies, etc. Is well worth the navigation. The staff is super sweet too. The NYC price hike is always disappointing, but for the convenience it can be overlooked.

Party central! Lots to choose from and made my soon to be 4 year very happy! If you need inspiration for your party this is the place to go!

Great! Needed Somme random items for my daughters 21st birthday get together and they gaff m had EVERYTHING AND MORE! The line was long but they moved quickly. Cashiers had great customer service skills

My new favorite store! We stocked up on disposable cups, plates, napkins, straws, trays baskets and a million other items for our office kitchen. Yay Party City!

Party City, the truly affordable one stop shopping experience. With a well earned reputation in a city that doesnt sleep and where celebrations can be dime a dozen, your safe in making them your first stop.

This location is ok. Sometimes its hard to fine items.

I came to this party city very far away from home when I got home I realized that some of my items were not in my bag. I called the store and a female supervisor answered the phone around 8:50 pm I explained what happened that I did not receive my items and she said it was at the register (7) “ it was a simple mistake”No this was not a “ simple mistake” I have an important even happening at my job tomorrow hence the reason I came to this party city because I know the store would have exactly what I needed only to realize that the cashier did not place the items in the bag. The cashier at register was a very nice and professional young man however he still failed to place all my items in my bag. The fact that the supervisor never offered an apology and simply stated “ it was a simple mistake” shows me how customer service means absolutely nothing to her. She then proceeded to hang up the phone. After I told her it was not a simple mistake and I would like to speak to a manger preferably to discuss what happened she hung up the phone. At no time did i raise my voice at her or acted out of character. I called back again and a gentleman answered the phone, I can hear the female supervisor going off in the background about the reason why I was calling. I told the young man I did not want to speak to the supervisor but I would like to speak to a manger, I was then placed on hold for 10 mins. I hung up the phone and called again. This time someone picked up the phone and slammed it down, hanging up the phone. I called back again and got no answer. This all happened within a span of 5 minsI’ve been shopping at party city for the past 23 years and never ever have I received such bad customer service and unprofessionalism. I hope this supervisor is retrained on how to treat customers because her attitude and demeanor is disgusting.I will be returning all the items purchased and will never shop at party city again. I am sure there are other stores out there with similar products. I’ll go somewhere else where people know how to treat people with courtesy, dignity and respect**Update**Yesterday I received a call from the store manager Gabe, who offered an apology for my unpleasant experience. I was humbled by his effort to discuss what happened and take corrective measures.Thanks again Gabe for your call I truly appreciated it

Im a designer and I was looking for an assortment of Happy Anniversary Mylar Balloons for an Event....and guess what... Out of maybe 100 different Birthday Balloons.... it was only ONE Design of Happy Anniversary Balloon available.... Certainly that applyed to all Stores so this is a Corporate Issue to look into.... doesnt make sense...ONE DESIGN for such a large Party Supplier Store.A Complete Disappointment.....👎

The store itself is great as it has a big selection of items but I had a terrible experience trying to order balloons for delivery from them so I do not recommend using them to order balloons. Its amazing how they seem to have no process for this and every time I call (first to place the order, then to check on it since they didnt send me a confirmation or receipt like they said they would) they put me on hold for an insane amount of time and have trouble helping me with a simple request like finding my order.

Really help my girlfriend and i find halloween costumes ,great place for any party

It had everything you basically needed for any type of party. I love this Party City!

I went to this Party City on September 21st, not only were they slow, but the staff was rude except for the manager. Also, I purchased three balloons for my daughters birthday, one of them being a large Moana Balloon (#627 for $9.99), and before I got to the restaurant, a few blocks away, I notice that the Moana balloon had already began to deflate. Unfortunately, I had to take it as a lost because we were late for my daughters birthday lunch but also the staff was so rude that I didnt even want to bother. So Party City, I will never go back to this location.

Found everything I needed for my daughters 6th birthday party. Very good prices. Her friends enjoyed the party gifts as well. Age appropriate

All party related stuff available at reasonable rate

Great store for everything party. Although I was looking for new years Eve party stuff just before Christmas and was told that it wouldnt be out until after Christmas.

The floor staff were not helpful and willingness to answer questions on the product I was looking for as it is not a popular item sold. I had to go through the aisle to find it even though they carried it. Only good thing was that the people at the counter was quick and professional.

All you emergency party needs... fulfilled here. Although I think its a bit pricy for certain items (10 dollars for decorative garland), they will save your last minute holiday/birthday/going away party.

Convenient place to buy helium balloons for all occasions. Call ahead to have the balloons delivered! I walked in and bought 20+ balloons. I was in and out in under 10 minutes on a busy Saturday evening. This place is pretty well stocked and has a crazy candy selection.

Pricy!!

The sales associate (a woman) was VERY helpful. I was unaware my coupon was for on-line purchases ONLY. sadly this is why brick and mortar stores are closing.