This store has everything. All the baking/decorating supplies you need. I will give them that. Even though most items are way overpriced. However I’m not sure I want to keep spending money here. Everyone is so rude and curt when you walk in. Half of the time no acknowledgement. Except for one guy, he’s always friendly and ask if you need help. I feel like I’m being ostracized & watched as soon as I step in there. Imagine that, as a black woman. The cashier is always unfriendly. Even before covid. Now I can still feel it behind her mask. I’ve been coming to nycake for years. When they were at the old location & much friendlier. Yes, it’s convenient & they have everything but feeling uncomfortable & watched just doesn’t seem worth it.

Fantastic store. Wanted to visit here for a while. Very nice and helpful staff.

They are located in a beautifully renovated space now. I would rate them higher except I wish their supply prices were better and I wish their supply inventory was always well stocked. Too many times Ive gone and they are out of items, even before covid-19.

They have a lot of things you may use to prepare baked goods. Big store. Helpful service.

They have everything that you need and want. Not too expensive and very helpful staff

This new location was quite impressive, not only is the baking class near the entrance, the variety of products in this store is awesome. I am an Airbrush Artist, that feels at home in this store. Not only has the lighting improved... the shelving too is bright colored and inviting.

Super nice place. You have everything for pastry and backing you dont have to go to million stores to get what you need they have everything a lot of stuff I have never seen.Cake Molds, cake decorations, amazing cake stands!The store is pretty also nice to walk around.

IM A KID AT A CANDY STORE WITH THIS PLACE! 😊 Loved how organized and spacious it is! Today is the grand opening since the relocation and theyre having a 10% OFF sale!! I was greeted by staff very warmly and Emma helped me with everything I needed! When you walk in dont forget to check out their NEW BAKERY to the left! 😱 Im in heaven with this place!!! Cant wait to go back! 😍 And they open at 9AM! HUGE PLUS for me! Ive attached photos of only a few of the many aisles of what they have! ❤

For several years I have been going to the NY Cake store to fulfill my needs of various baking equipment and ingredients that are not normally found in most markets. NY Cake is conveniently located on 22th Street between 6th and 7th Avenues in its newer and more spacious location. Earlier this week I made a stop for the coveted melting chocolate and in search of hazelnut extract as I had not been able to find this item in various markets. To my delight NY Cake came through once again and not only had both of these items but also offered a wide selection of items in both departments. So many times, I run into a panic this time of the year looking for items which range from cookie cutters to green/red sprinkles or in this case hazelnut extract. Each time I have been able to find this needed item at NY Cake! It eases the stress of the moment and is a comfort to know the odds of finding the “Holy Grail” of baking items will be at the one and only NY Cake store!

Alex was so helpful! She really made the day and helped me get everything I needed for my fiancé’s list.

I have been a regular customer at the store here for a few months, since I started experimenting with baking. I decided to take the Cake Decorating 101 Class last week, and I had a fantastic time!The class had two other people in it, and I know that the class capacity is reduced due to covid. Temperatures were checked, forms were filled out, and we were all spaced more than 6 feet apart with plenty of hand sanitizer nearby; all safety measures were accounted for.The class itself reviewed a few different icing techniques, and at the end we learned how to effectively apply icing to our own mini cakes starting with our proper foundation, and extending to the techniques we learned.Lisa is an excellent teacher; her technical but warm approach was the foundation for an experience that left me feeling seen, understood, and encouraged. She also took the time and care to open up and give us the origin story of how her mom started decorating cakes in her living room, and through enjoyment and one thing leading to another, she eventually expanded enough to open NY Cake. The story was the icing on the cake ;) of the experience.I left the class with my cake (that I designed for my puppys first birthday), the decorating template we used in class, and most importantly and notably... newfound confidence in decorating my own cakes!As a side note, there was something about the experience and repetition of practicing the techniques over and over that was incredibly satisfying and cathartic, and it reminded me of how sometimes coloring is recommended for adults for stress relief/anxiety reduction.I am excited to sign up for Cake Decorating 102, and check out the other classes as well!

Amazing selection of cake and baking supplies. Very friendly and helpful staff

THE BEST baked goods anywhere Ive ever been. Generally, theres always a small wait to be taken care of, but its WELL worth it. If you have a sweet tooth like me, you wont be disappointed!

Awesome collection of pastries & desserts.They also have a huge collection of baking supplies, theres baking classes too.Love the interior design!

Newly opened store location with big display space and fresh pastry, but with room for improvement. Friendly staff at the front cafe. Visited the first week after the opening. $1.75 single espresso is pretty decent and a true delight, while $2.75 small coffee is very awful with strong acidity and bitterness but without any aroma. $5.95 flourless chocolate truffle cake is pretty rich, but the chocolate aroma seems to be overpowered by too much sugar. $3.45 pain au chocolat remains with icy cold chocolate chunks without much aroma except sweetness, but the bread does have expected good buttery taste and good texture. Very surprised to see fruit files crawling over the pastries on display and also flying around the seating area. Visited again three weeks after the opening. Surprised to see the prices for coffee have gone up for $3 for a small coffee. Sweet pastries remained their specialty. Fidnt like my saggy spinach and cheese pastry which lacks both flavor and texture. Friendly service staff seemed to still be inexperienced to deliver consistent service quality. The sitting area was messy and did not look inviting. My order warm pastry was served on a sheet of paper instead of a plate for stay-in eating. Its single espresso only had a half of water from what it should be served this time while the price increased from my last visit. More freshly baked pastries were added, but without visible price information on display. Visited again in March 2019 and bought whole bunch of cookies which were placed 8n a regular paper bag instead of a wax paper bag. BY the time I got home, the butter from cookies soaked through the thin paper bag. Wish this place could pick up its quality to be on par with its pricing positioning soon.

Love the new layout. Still in the process of getting everything up and running but the staff is courteous and very friendly. Good luck in the new place.

My boyfriend has used his pandemic time to learn to bake cakes and we just had so much fun wandering around the store, looking at all of the different stocks of supplies. Went home with a bunch of stuff to try new things and the employees were incredibly nice. Will be going back.

It was my first visit and as a home baker I was like a kid in a candy store. Just took my time and walked around to see everything they had. I was happy to know they offer classes there too but its mostly a 1 day thing but still cool. Stuff was helpful and kind. Totally recommend. 😊👍

Supplies at NY Cake are just way too expensive for materials made out of cheap plastic that cost pennies

Update 10/20/18: So after Jenny, one of the co-owners of NY Cake contacted me about my negative review, I shared with her my concerns stated in the review I previously wrote. She said that she was thankful for the constructive criticism I gave and have spoken to staff and is trying to improve the quality of the atmosphere. She again reached out to me last week (which was about a month or two after we initially exchanged emails) to share that they were having their grand opening this Thursday to Sunday with free give aways and 10% off. I decided to check it out and upon walking in you see a skyline of NYC make with bake ware and there is a bakery!! The area, which I assume is the classroom area (behind the bakery) is pretty nice and actually similar to the kitchens I learned in at Institute of Culinary Ed. Its much bigger and brighter at this new location, definitely not dusty like the old location. I do have to say that upon walking in and seeing the bakery, the worker did greet me and Jenny was actually the first person to ask if I needed help. Its actually nice to see the owner walking around checking out whats in stock and talking to customers. There are things here that I dont see at Kerekes or other bake shops, so I will most likely be back, now that I have actually seen and experienced that the owners do care about their business and what customers think. There is also a calendar of kids classes, which is really pretty cool and Michelle who I believe is the director of the bakery was really nice too and told me they were hiring...its a bit tempting, but I dont think I really have the time. I am leaving this review at 4 stars at the moment, because this is a new beginning, I didnt have much interactions with the actual associates and I want to go back at a later time to see if their customer service improves over time. It is definitely a big leap from 1 star to 4 stars, so I hope that I can edit this review at a later time to give them 5 stars.I am a home baker who went to a professional baking school and externed for a popular bakery by the name of a famous Chef. I know the pastry chef would always go to NY Cake and Co to purchase items he needed, so I assumed this would be a very good place to shop for my baking needs...not the case...I will share 3 instances in which I was not satisfied with the staff and owner...1. I took a class there for cake decorating and the room was really tiny and there was an outburst by a customer who was trying to return and item, which the company would not take back because they said it was used....maybe it was, but there must be something really wrong for the customer to be so dissatisfied that you could hear her in the whole store and probably down the block.2. I was with a friend who was purchasing A LOT! I wasnt feeling so well, I asked if I could use the bathroom, the worker told me there was no bathroom and when I told him I have taken a class there before and knew there was a bathroom, he still did not allow me to use it. As a paying customer (which I have purchased items before), you should just let me use it when Ive caught you in your lie...which from the reviews, is obvious they do do that.3. The last time I went to purchase items I could not find elsewhere, there was a lady who asked for an item and the worker did not know the difference between the shape of a board or a box that she needed. She went to the register and complained that the worker did not know the difference between her asking for something that is a square or a circle and suggested that he should no longer work there if he cant do something as simple as that. After she left I over heard the cashier saying that if Lisa, the owner heard about any of that, she would be furious. I agree with the customer and wanted to make a complaint, but I ended up not doing so. Some time later, I went back with my friend and the guy was still working there, barely doing anything.

Thnx for the Included work*_*.

Awesome! No cash though, cards only.

I organized a virtual cupcake decorating class with them for my company and was absolutely delighted with the experience. Instructor was wonderful and teaching was methodical. Plus, the supplies and the buttercream were fantastic! Highly recommend.

Love shopping at this store. Everything and as far as I’m concerned everything having to do with baking is available here.

The shop is like a toy store for bakers. Amazing

The reviews are correct, you can find everything you need in here. I stopped going there some years ago, after I passed by when they were closed and saw a cat in the store window (see photo). I am not a fan of having animals so close to food/kitchen items. The service was not consistent, you were mostly on your own figuring stuff out in the store. Some improvements are needed.

NY Cake is conveniently located on 22th Street between 6th and 7th Avenues in its newer and more spacious location. Earlier this week I made a stop for the coveted melting chocolate and in search of hazelnut extract as I had not been able to find this item in various markets. To my delight NY Cake came through once again and not only had both of these items but also offered a wide selection of items in both departments.

Overall, everything you need for your baking needs. Prices arent very competitive as you can probably get cheaper else where but it is one stop shopping. The day I went there was only one person on the register and line was long. I guess everyone and their grandmother was baking for Halloween or something. I have no patience for that. Put back my stuff and just went else where.

Different types of cakes are available with unique flavors.

Love shopping there. A little expensive but worth it

Great place to shop for all your cake , cookie and dessert decorations and tools . Love the new location, more space , easy to find what you need and also alot more accessable to get your own supplies with looking for help .I have been. Going here for over 20 years and they always have what I am looking for and even more . The are always up to date on new items and trends .Dont miss out on this place to purchase your baking supplies!!! No

Great selection overall! For someone visiting from canada it was amazing as some products were half the price!

Good service deserts to die for

This store is just amazing!!! I love seeing the different cool gadgets and the decors for cakes! I even brought a few of my DeafBlind friends to the store and they loved it. Especially how it is very tactile friendly to touch various objects and the shapes of the baking molds. Awesome store to visit.

No matter what occasion I have to order my cakes from here. I cant find a better place that makes tastier cakes. The prices are always reasonable and they have one amazing baking staff.

You can find everything there and Lisa Mansour was there too

Best baking supply in all of New York—or anywhere. Love this place.

Its a Disneyland for baking lovers♥

Excellent cake supply shop, with wide variety of supplies including fondant, sprinkles, chocolate, etc. Lots of cake & chocolate tools - molds, pans, stencils, cookie cutters, cake boards & boxes, etc. Also has a cafe to buy treats from the bakery. Classes are held on location in a bright open area where other customers can watch the fun. Very clean and well-stocked shop.

The best in New York City for cake supplies

Nice place.

Love love love this place! A couple of friends and I took a cake decorating 101 class with Chef Michelle Doll and had a blast! My cake was absolutely delicious and, to my surprise, turned out quite beautiful. Highly recommend taking classes with friend!

OMG 😱,, very, very good!!

Edible glitter... awww yeah. Cant wait to go back, everyone was wonderful and helpful and there was everything I could possibly need for my baking needs! It was tempting to buy the whole store!

This store is great for all your baking needs!

Whats not to love, great atmosphere, awesome friendly people in the academy, and the cafe, amazing pastry case filled with cupcakes, cookies and More ... plus one of the best hot chocolate in NYC! This store has EVERYTHING! I love working here!

So glad they changed owners. I love this place , I can literally find anything I need when making a cake order. The new owner is really nice and patient. Really hope their business succeeds and that it thrives. Hope everyone else gives this place another chance. I suggest this place to all of my baking friends.

Verry professional they have everything for the low

This is easily one of my 5 favorite places in NYC. Its definitely my go-to for baking supplies. Frankly, if they dont have it, you dont need it. The new shop is very polished, which is nice, and I enjoyed getting a free, personal demonstration from a stencil company when I was there last. The only improvement I would make is to allow in-store pickup in Manhattan, not just Yonkers.

I this is my home away from home, its about a block from the M and F train, if your driving a parking garage is directly across the street.The prices are reasonable, the store is neat and well stocked with just about everything you need. Best of all the staff are friendly and always available to assist you.

I was mesmerized when I walked into the store. The layout was amazing. They had so much variety of things, colors, categories. I was visiting from Georgia an we have a Cake store but it doesnt compare to this store. I walked every row, seen things that I would only see online from China. I will be ordering online until I travel to NY again.

Since your move you have seriously gone down hill. You used to be great in the pastry filling section. Although your prices were higher, the bags were bigger and I didn’t mind paying. Since your move I have made 3 trips from Pennsylvania and heard the same 3 stories. The delivery is coming next week. The truck will be coming tomorrow. We have not unloaded yet. Your a great company but you guys need to step it up before you start losing customers

This is one of my favorite stores in the world. I feel like a kid in a candy store every time I have to go pick up baking supplies. My baking and decorating skills have increased so much because I know that anything I need to get the job done can be found here with ease. I just wish they stayed open a little later, lol.

Its my favorite store to go to when I need anything small of a detail they have it. I just wish there was a bit more room to walk around. Overall I love buying my supplies there. I dont know how I found this store on my own but glad I did.

I found this place because I wanted food coloring gel for macarons and I wish I could have spent more time here. They have anything you would every need for baking and I felt like I needed to buy one of everything. I pictured Id be buying one assorted pack of gels but they had the kind of color selection youd find at a arts and crafts store paint section, it was unbelievable (and they did have a variety pack that was perfect for me.)The prices are very fair considering how niche some of the stuff was, and I look forward to going again with my girlfriend, buying one of everyone, and becoming the next Great British Baking Show champion...

I come here on a regular basis. They almost always have what I need and I dont expect the staff to be overly friendly so Im not bothered by the lack of cheer. The selection of pans, molds, and packaging supplies is what matters for me, so normally Im great!!!That being said, I had to buy pre-made fondant for the first time and 2/3 of all the fondant I purchased was brick hard!The containers looked fine when I purchased them but when I got home some of them had the tab opened slightly and others had nearly invisible cracks on the bottom... it was like trying to roll out cement. (I fixed them but it cost me hours I was trying to save by purchasing in the first place)So...If youre going for fondant or gum paste check the containers thoroughly!If youre going for basic pans and molds, know what you need and have fun.If youre going to browse, have a budget cause youre definitely going to spend.If youre going for great customer service, smiles, and comfort... try Michaels.

This company wont allow me to use a gift card despite several tries and instructions from their staff. And now they are not answering my complaint from the Better Business Bureau. They have stolen $150 dollars out of my pocket. Worthless. Go to Michaels around the corner or order from Amazon instead of dealing with a company this bad.

My daughter decorated a gorgeous cake for my sons birthday. Lisa was a wonderful teacher and everyone in the class of 20 made beautiful creations with her guidance.

I had similar experience as one of the people who left a comment earlier today. I truly think the reps lack customer service skills. I had someone from the staff follow me around the store as I was shopping for cake supplies. I felt my personal space violated.

I have had the most amazing customer service ever in here, I went in to get Sesame Street cookie cutters, the sales associate did not only bring me to where they were at, he also showed the candles they had, and tried very hard to look for what I was looking exactly, as soon as I walked in the cashier welcomed me when she saw me. I was Given great service from the cashier to the floor associates all the way up to the owner. Will definitely go back and RECOMMEND IT!!!

This is specifically about the classes. I attend one with a corporate group, as a team building exercise.First off, the kitchen is very dirty. We have done other trips like this, and this was by far the grossest place. One of the owners, Lisa, was having her lunch cooked by one of the Hispanic workers on a griddle in the back, where the class was taking place which was uncomfortable to watch.We made our frosting and stuff, fighting over the singular measuring utensils. Like go to the store part and get another set of measuring cups, how cheap are you? The teacher was disorganized and kept disappearing to wash a bowl or a mixer. It was a circus show.

Great cake supplies store! They have practically everything needed for baking and decorating. Definitely need to visit again.

This is the ultimate destination for chefs, home cooks and pastry professionals looking to purchase supplies or ingredients. Ive even seen some customers just browsing about looking for ideas and inspirations. This is one of those old reliable businesses that truly knows their stuff.

Excellent cake and baking supply store. They have everything you could need and its fairly priced.My only minor gripe is the absolutely no returns or exchanges whatsoever policy. Even if its 48 hours, let us exchange totally unused items! So many times I would have bought an extra sealed tub of fondant but I dont want a whole extra tub laying around so I have to risk running a little short on it.

The attitude would be tolerable if the employees had the competency to match. Overpriced, but when you are the only game in a town and known for being costly who can tell. They most likely have what you need though, so suffer through it. If you wish to avoid the poor customer experience make it know you will be spending a bit, you may see slightly better treatment.

Everything you need to get your bake on!

Absolutely loved this shop.i recently visited this shop on a trip to new york and it had everything you could want for baking.just amazing.i wish we had a shop like this in the uk. the sheer volume of products was awsome.

BAKING HEAVEN!They have anything you might need for you baking and decorating adventures. Chocolate, molds, boxes, string, sprinkles, cake pop sticks, edible glitter.Its such a fun store to roam through.I just wish the prices were a little better.

Update: They reopened in a new location. The store overall has a warmer, more open feel. The service on my recent visit was friendly. The front part of the store is mostly cake decorating and a cafe. Still a great place to go for all kinds of baking supplies.——Great for baking supplies you can’t commonly find such as couverture and egg white powder. (They also have a large selection of sprinkles and dragees.) Service is curt but helpful based on my experiences.

I love the new store. Wide open bright with a bakery counter and on site cake decorating classes

Love this place - a Bakers delight and for the crafty amateur. Their cookies, cupcake, cake-pops are joyfully varied and delicious

It’s a dream for cake lover, at least for me. I always find everything that I need, and foremost a new inspiration.

It is an experience that all baker must get. So complete and big. They have so variety of products. Also they sell pastry food.

This place is a baker’s paradise. They even have baked goods for you to try.Atmosphere: colorful, happy, at your own pace, a lot of space. It’s attractive with many things to look at and discover.Supplies: they have almost everything you can imagine minus spices. They have premise frosting, batters, pans, sprinkles of all types, cutters of all types, decorations, premise sugar florals. It’s amazing.Staff: so friendly. They’re really helpful if you need anything. They probably get visited with many busy bakers and businesses. If you’re a novice baker, don’t be intimidated by their attention.Desserts: they have some vegan options! As well as normal baked goods. I think what sets their bakery apart from other bakeries is that their bakery is for samples of what you can buy or what they can provide you for your special occasion. They bake foods with traditional methods: cream, oil, flour, sugar. Don’t expect a cake made of sweet potato or brownies made of black beans or psyllium husk or date sugar.I like how clean this place is. When you visit, you can smell the sweetness in the air to inspire or lure you deeper into the store.

The selection of baking equipment for Instagram friendly and gorgeous cakes is amazing. The prices are okay, this stuff costs money, but is worth it, if you need a gorgeous DIY cake.

Great new location. Helpful, knowledgeable staff. Still the go to place for any kind of baking or candy making project.

Its a paradise for bakers. Very helpful staff. Good collection.

I was just passing by and I long as I love baking so much entered this place) locely choice of everything you can imaging for baking at home as well as professional one! Cannot tell you anything about the price as don’t know market prices for these things, but culinary masterclasses are expensive enough, starting from 75$ (for kids) but around 200$ mostly

My girlfriend, an avid baker and chocolatier, was very impressed.

Love this place. Everything you can dream about if you like pastry!

Did a baking class here and it was a great experience. We made sublime breakfast pastries.

How do these places expect to stay in business? Walked here for something advertised on their website. Couldn’t find it. Asked blank-faced associates who had no idea what I was even asking about. “Aisle three?” They didn’t have it. Won’t return.

They have a great selection. And were extremely helpful. I cant wait to go back and get more baking supplies!

The new store is beautiful, spacious and stocked with such an amazing array of baking related products. Staff are helpful.

Great selection of baking products. They have a website you can browse and get product numbers. You can call ahead and confirm whether they have something or not before making the trip.

Purchased 4 cupcakes, they looked delicious. Very disappointed, very very dry.

OVERPRICED and EXTREMELY rude!!!Person I asked for help seemed very annoyed he had to help me and acted like he is doing me a favor..so I went online and bought all I need for much much cheaper.Save your hard earned $$ and buy online. If in rush-There is Michaels across the street with friendlier service and lower prices.

They get one star because I cannot give them no stars. I googled them for the address. “Closes at 6!” I took a subway and a taxi on the hottest day. Guess what? They are closed!!!! Kind of angry even though this is a First World Problem!!!!

I kind of miss the old location just because it was so authentically NYC. But the new, spacious, clean store with bakery IS Beautiful. A little pricey or Id have given 5stars.

While they have everything you need, they lack customer service skills. Good luck getting assistance if you do not know what you are looking for. Shop online for better pricing. Only go if you are on a time crunch.

Best cake supply in Northeast. Visit often for unique molds and supplies.

I bought a cake from the cafe and when we cut into it, there were little bugs inside. We thought they were chocolate sprinkles at first, then we saw legs. It was disgusting and we were mortified.The place looks dirty, but I never thought the food was contaminated with vermin. We called the health department but its NYC and they probably wont do anything about it. So, please beware.

I wasnt a fan of the service but the past few times Ive been to the store I noticed theyve stepped up their customer service. The other brother has basically taken over and hes been a pleasure to deal with. I have noticed his influencein the whole staff. Give it another try and youll be impressed!

Appreciate the response----I always get the worst service experience here. This is the 2nd straight time I have had this repulsive behavior.Hiding behind the counter, I ask for specific tips and, first, they rudely rush the hell out of you even if you have been waiting, then give you a huge attitude arguing with you when you tell them not all the brands are the same even if the tip # is the same.Why argue with a customer who is experienced.. and especially if they have no professional experience? Do not misguide your customers.All I am asking for is a specific brand, it does not even matter if its all the same. Worst behavior and huge attitude looking away with an attitude even when I am speaking as a customer. Get training.

Love the spaciousness of the new store (do miss the character, tight aisles, and general surliness of the original shop).

The new space is so bright, beautiful and organized! Excited to shop here

Ive been shopping there for almost 10 years. For baking and candy making needs, this store has everything you could possibly want including something you DONT want . . . extremely bad, nasty attitudes! I recently called to find out if they had a specific item in stock. The person I spoke with immediately answered yes - didnt bother looking . . . just said yes and hung up. A few hours later when I was at the store, what I was looking for wasnt there. I spoke to a salesperson who told me You shouldve called. I said that I did . . . I was told No you didnt. If you did call, youd know were out of stock. I left, waited a bit then called from my cell phone asking for a similar item. This time I was told We dont have time to look, come in and look for it yourself. Luckily, I found a place close to home where I can get my candy making needs and thats where I go.

So nice

Perfect. The worker are kind.